December 2020 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more detailed information on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency.
Serving Public Safety Response Time (minutes) Police
Fire
3.4
n/a
Fire response time for December 2020 has been affected by a change in dispatching software.
• •
• • • • • • • • • •
Violent and Property Crimes December 2018 to December 2020 •
Rock Hill saw some initial changes in the types of crimes encountered by law enforcement with COVID-19 community response actions, most notably a decrease in property crime.
•
RHPD continues work on the creation of a Citizen Review Board to include residents in review of Police incidents.
COVID-19 Related Milestones March 13—Initial Governor’s declaration of State of Emergency March 15—State closure of public schools March 17—State closure of bars and restaurants for dine-in customers March 20—Governor’s second declaration of State of Emergency April 3—State closure of non-essential businesses April 7—Statewide Home or Work Order May 3—State authorize reopening—outdoor dining May 11—State authorize reopening—indoor dining May 12—Some PRT facilities opened; reservations required June 15—City Hall (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect August 24—Rock Hill local face covering extended until further direction is given by Council.
Serving Voluntary Compliance
REDI & Voluntary Code Compliance •
•
Resource Education & Development Initiative (REDI) target specific neighborhood Catawba Terrace with additional resources appropriate to neighborhood needs. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhood
89%
90%
Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.
Call Center— Wait Time •
Utilities is in the final stage of updating all customers to new meters.
•
Customers in December were affected by the following: ▪ Utility disconnections resumed on June 15. ▪ Customers encouraged to use online options.
Utilities—Electric Reliability •
• •
2
System Average Interruption Duration Index (SAIDI) measures the system-wide average power December 2020 outage duration per SAIDI customer. 137.11 Minutes The SAIDI target is less than 160.18 minutes. Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants • •
•
Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has December 2020 greatly impacted 55 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging
ChristmasVille COVID-19 require Rock Hill to pivot, but ChristmasVille continued virtually. Safety patrols (among others) participated in the virtual Rock Hill Christmas Parade.
Outreach
COVID-19 & Tax Revenue December 2020 revenues reflect strong recovery from the impact of the coronavirus response in South Carolina. Rock Hill Finance continues to carefully monitor revenue numbers as the situation changes. Utility collections continue to improve and in December were 100% of the amount billed, indicating that past due balances are being collected. Another positive trend is a reduction of the number of customers on payment arrangements to 335 in December, from 374 in November. This is less than 1% of our customers that are on a payment arrangement. During the mild weather months of November and December, collections staff worked to get customers back on tract before the colder months in January and February when utility costs tend to be higher. Revenue from Sports Tourism continue to be impacted by COVID, but continuing to show signs of recovery. Overall Hospitality tax collections are about 93% of budget, a 3% improvement over 90% in November. H-Tax expenses are being adjusted accordingly to stay within budget overall. The City will continue to monitor the changing circumstances of the public health response and its impact on the City finances.
Therapeutic Recreation Participants December 2020
45 program participants 15 event participants 3
Growing
•
Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Plan Review Time
Adopt A Senior City departments "adopted" senior citizens who are served by York County Council on Aging to fulfill their Christmas lists. Rock Hill Utilities employees fulfilled part of the list and collected enough money to assist a senior with housing needs. 4