MURRIETA FIRE & RESCUE

o Proposessolutionstoimproveperformanceinallprogramareas.

Performance Evaluation and Compliance Strategy

Agency first-due fire and medical emergency response performance will be evaluated and reported weekly. This evaluation includes alarm handling, turnout, travel, and total response timesmeasuredatthe90th percentile.

All emergency service program areas will be evaluated monthly, including a 12-month analysis that includes the current month. Monthly reporting will include evaluation of first-due total response time performance (including alarm handling, turnout, and travel times) and effective responseforce(ERF)travelandtotalresponsetimesatthe90th percentile.

MostmembersoftheCRA-SOCCommitteearealsomembersofthe agency’sSeniorStaff.Senior Staff meetings will have a standing agenda item to review monthly activity and performance reports. The CRA-SOC Committee will meet as part of an operations or Senior Staff meeting to reviewperformanceandoutcomesineachprogramarea.

All emergency service program areas will be evaluated annually. Annual reporting will include evaluation of outcomes, first-due total response time performance (including alarm handling, turnout,andtraveltimes),andERFtravelandtotalresponsetimesatthe90thpercentile.CRA-SOC performance tables will be updated annually by the first quarter of each calendar year and incorporatedintoarevisedCRA-SOCdocumentwithnewbenchmarksreflectiveofperformance. Summaryofperformanceevaluationandcompliancestrategy:

• Weekly reporting of first-due fire and medical emergency response performance (alarm handling,turnout,travel,andtotalresponsetime).

• Monthly reporting of fire suppression, wildland fire services, emergency medical, hazardousmaterials,andtechnicalrescueemergencyresponseprograms. Includesa12monthreviewofeachprogram.

• Quarterlyreportingof outcomesand responsetimeperformanceofthefiresuppression, wildland fire services, emergency medical, hazardous materials, and technical rescue emergencyresponseprograms.ThesereportswillbereviewedbytheCRA-SOCCommittee.

• Annual reporting of outcomes and response time performance of the fire suppression, wildland fire, emergency medical, hazardous materials, and technical rescue emergency response programs. Annual reports will be reviewed by the CRA-SOC Committee, new benchmarksestablished,andarevisedCRA-SOCdocumentpresentedtocitymanagement andCityCouncil.