2019 City of Lee's Summit Citizen Survey Final Findings Report
Top City services that respondents think are the most important for the City to provide, based on the sum of respondents’ top four choices, were: the overall quality of police services (80%), the overall quality of fire and emergency medical services (74%), and the overall maintenance of streets, municipal buildings, and facilities (57%).
Satisfaction with Specific City Services
City Leadership. The highest levels of satisfaction with City leadership, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: overall effectiveness of the City manager and staff (57%) and the overall leadership quality of City elected officials (55%). The rating for the overall effectiveness of the City manager and staff ranks 18% above the national average (57% City of Lee’s Summit versus 39% the United States Average).
City Growth. The highest levels of satisfaction with City growth, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the rate of growth in Lee’s Summit (65%) and the quality of business growth (64%). The rating for the quality of residential growth saw an increase of 4% from 2013 (59%) to 2019 (63%).
Police Services. The highest levels of satisfaction with police services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall professionalism of police employees (84%), Police Department response to emergencies (82%), and the visibility of police in neighborhoods (75%). Satisfaction ratings for police services saw notable upward trends, from 2013 to 2019, in three separate areas: Police Department response to emergencies (7%), the overall professionalism of police employees (4%), and efforts to prevent crime (3%). Police services that respondents indicated they think are most important for the City to provide, based on the sum of their top three choices, were: efforts to prevent crime (74%), visibility of police in neighborhoods (70%), and Police Department response to emergencies (69%).
Fire and Emergency Medical Services. The highest levels of satisfaction with fire and Emergency Medical Services (EMS), based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall quality of local fire protection (89%), the overall quality of ambulance service (85%), and how quickly the fire department responds to emergencies (83%). Top fire and Emergency Medical Services items that residents think are the most important services for the City to provide, based on the sum of respondents top two choices, were: how quickly the fire department responds to emergencies (64%), the overall quality of local fire protection (52%), and the overall quality of ambulance service (43%).
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Executive Summary Report
2013 (86%) to 2019 (89%). The ranking for the overall quality of programs designed to connect citizens with the City trended upward 3% from 60% in 2013 to 63% in 2019. The City of Lee’s Summit’s ranking for the quality of customer service received from employees ranked 24% above the national average (70% City of Lee’s Summit versus 45% the United States Average).