To provide positive experiences for everyone through the delivery of quality initiatives and services.
VISION STATEMENT
We will be a democratically elected, vibrant, safe and clean City focused on economic growth and livability.
About Us
The City of Hamilton is responsible for administering all aspects of the City. Services include garbage collection, street sweeping, sewerage maintenance, streetlights, traffic lights, street and sidewalk maintenance as well as maintaining Hamilton’s parks and the collection of City taxes. The City also sponsors and hosts numerous events in the City including the Taste of Bermuda Weekend, World Triathlon Series and Bermuda Carnival. There is an elected Board of one Mayor and eight Councillors. Municipal elections are held every three years and are under the jurisdiction of the Parliamentary Registrar. The administration team is led by the Chief
Executive Officer/City Secretary who is supported by the Chief Operating Officer/City Engineer, Chief Financial Officer, Director of Marketing & Communications and Director of Human Resources who make up the Executive Management Team. The main administration offices and Events & Marketing department of the City of Hamilton are housed in City Hall at 17 Church Street while the Works Depot is located on Laffan Street. There are more than 100 staff members employed by the City who ensure that Hamilton, one of the smallest cities in the world, remains spotless and efficiently run.
Message from the Mayor The Rt. Wor. Charles R. Gosling, JP
As Mayor of the City of Hamilton, I am pleased to present the 2024 Annual Report—a reflection of a year grounded in pragmatic management, accountability, and a deep commitment to community.
We like to think of our City as more than its buildings, roads, and parks. It is a living, breathing place shaped by those who interact with it daily—responding to their needs and aspirations. It is the responsibility of the Council to ensure that every decision made not only addresses the present but also strengthens the foundation for future generations. That has been our guiding principle throughout 2024.
This year, the Corporation made strategic choices to protect both the integrity of our infrastructure and the quality of life in Hamilton—from upgrading traffic systems and roads to installing EV charging stations and restoring public spaces such as the City Hall foyer and Fort Hamilton. At the same time, we enhanced everyday experiences through alfresco dining, pop-up concessions, and events that brought people together in the heart of our City.
Transparency remains at the heart of our governance. We continue to invite the public to attend Council meetings and committee sessions, where dialogue, ideas, and accountability take centre stage. This commitment to openness is not simply procedural—it is central to the trust established between the City and its constituents.
The latter part of 2024 saw a final settlement of long-running litigation between Mexico Infrastructure Finance LLC (“MIF”) and Fidelity vs. the City of Hamilton and various law firms. While the City prevailed in the Bermuda and British courts, MIF was successful in the U.S. Federal Court. Although an appeal had been lodged, it became clear to all parties that any final victory would be Pyrrhic at best. Several pre-court settlements had been attempted, and in October 2024, an agreement in principle was finally reached, which was then formalized in February 2025. As set out in the agreed public statement, all associated and potential court cases against the City have been dropped in exchange for a significantly discounted payment ($8.2m as contrasted with the $23m plus 9% interest originally awarded in the U.S.). The financing was completed in February and will be reflected in the 2025 financials. This matter is now behind us. Further legal action with other parties would fall outside the statute of limitations and must be assessed against any likely return on investment.
As we look toward 2025, we do so with optimism and clarity. Opportunities for continued urban revitalisation, infrastructure resilience, and greater public engagement are well within reach. The work we do today is not only for those who live and work in Hamilton now but also for those who will inherit the City in the years to come.
Together, the Council and I remain committed to guiding Hamilton with purpose, upholding our responsibility to the public, and ensuring our City remains a place of innovation, opportunity, and community.
CEO’s Report:
Dwayne Caines, JP
Each year, the City of Hamilton evolves—not by chance, but by choice. In 2024, we made bold decisions, embraced meaningful partnerships, and kept our focus on building a City that is not only operationally sound but emotionally resonant. As CEO, I remain deeply honoured to serve alongside a team whose dedication to progress is matched only by their belief in people.
This past year was about momentum. It was about taking infrastructure from functional to future-ready. We installed electric vehicle charging stations, modernized key traffic systems, and carried out essential upgrades to our wastewater infrastructure—quiet but vital advancements that will serve Hamilton well for generations to come.
Yet for every system improved, there was a story told. Whether it was through a sculpture in King Street car park, a menorah beside our Christmas tree, or a walking tour led by our beloved Town Crier, we found ways to reflect Hamilton’s diversity, heritage, and heart. Through events like Taste of Bermuda, Rockin’ Around the City Tree, and the City Christmas Boat Parade, we didn’t just host gatherings—we created memories.
We have also remained committed to those most in need. From food donations to HOME, to our support for the Salvation Army and Bermuda Centre for Creative Learning, we continue to prioritise compassion as a core value—not a side project. In collaboration with
community and government stakeholders, the Bermuda Police Service, and our partners, the City has also been engaged in addressing the issue of homelessness—working to identify strategies that are both compassionate and tangible in their impact.
We have strengthened our relationship with North Hamilton by fostering activity and encouraging community engagement through the waiving of City fees for various events taking place in the area. For example, we facilitated road closures and concessions for the May 24th Marathon, which had a historic finish in North Hamilton this year—bringing a welcome boost to area businesses. The City also supported the Uptown Market, which showcased vendors along Court Street between Victoria and Elliott Streets, providing an outlet for emerging business entrepreneurs to display and sell their goods. In general, throughout 2024, the City waived fees for a range of community sponsorship requests— supporting charities, cultural and seasonal celebrations, festivals, road races, and events all across Hamilton—to help foster activity, generate commerce, and enliven our City.
Internally, we celebrated our people. We recognised excellence, long service, and heroism. We welcomed new staff and honoured those who came before us. Our commitment to training, privacy, and well-being ensures our team is empowered to deliver excellence with empathy and efficiency.
The Fort Hamilton Restoration Project, perhaps more than any other this year, symbolises our mission: to honour the past while preparing for the future. From archaeological discoveries to modern amenities and interpretive technology, it is proof that progress and preservation can— and must—coexist.
As we turn the page into a new year, our priorities remain clear: resilience, relevance, and respect. Resilience in our operations. Relevance in how we engage and serve. And respect— for our environment, our history, and most importantly, our people.
To our residents, partners, stakeholders, and team: thank you for being part of this journey. Hamilton continues to grow not just because of the plans we make—but because of the community we serve. Here’s to 2025: a year to dream, to build, and to belong.
CFO’s Report:
Tanya Iris
The 2024 fiscal year marked a turning point for the Corporation of Hamilton, as we achieved the highest revenue figures ever recorded in our history—an outcome that speaks volumes about the strength and resilience of our financial strategy. Total revenue for the year reached $27.2 million, up from $26.8 million in 2023, with significant gains across several categories.
Car park revenue rose by $228,000, a continued return on past investments in barrier systems and digital payment upgrades. Goods wharfage and commercial venue rentals also outperformed 2023 levels, while Pier 6 brought in $168,000— demonstrating the value of repurposing underutilized assets into revenue-generating event spaces.
While revenue growth in 2024 was significant, expenses also saw a marked increase, driven primarily by legal fees associated with two ongoing court cases and maintenance issues within our waste management fleet. We also experienced increased material and equipment costs, reflective of global market pressures and the rising cost of doing business.
We anticipate that the spike in legal fees will taper off significantly in 2025, and we are actively pursuing cost controls in other operational areas to restore alignment with our budgeting expectations. Despite the current year’s expense overages, our outlook remains strong thanks to our robust revenue streams and prudent planning.
Key capital works in 2024 included:
• Restoration of Fort Hamilton
• Installation of a new air conditioning system at the Works Depot
• Renovation of City Hall’s lower level and ceiling replacement
• Completion of the Spurling Hill Traffic Light System intersection upgrade
We continued our focus on recovering outstanding debts, reclaiming over $720,000 since January 2024. This success is largely due to the impact of our Debt Collection Administrator, whose efforts reflect our commitment to sound financial stewardship.
Our dedication to the City’s vitality remains unwavering. This includes waiving fees for civic and charitable events that contribute to Hamilton’s vibrancy—supporting our belief that fiscal responsibility and community engagement can and should go hand in hand.
In closing, I extend my sincere thanks to the entire Finance Team for their professionalism and hard work, and to our stakeholders and staff whose ongoing support fuels our progress. As we look ahead, we remain firmly committed to fiscal responsibility, transparency, and sustainable growth for the benefit of our City and its people.
City Council
The City’s Council is responsible for the administration of the City and holds their monthly Board meetings on the first Wednesday of every month. Each member sits on several (but not all) sub-committeesFinance; Staff, Legislation and Governance; Infrastructure; Residents - all which meet once a month and make recommendations to the Board for approval.
Back row: Shawn Brown, George Scott JP, Larry Scott JP, Nicholas Swan,. Front row: Dennis G. Tucker MBE, Jenefer Brimmer, The Rt. Wor. Charles R. Gosling, JP, John Harvey MBE JP, RoseAnn Edwards
Executive Team
The City of Hamilton’s Executive Team is responsible for driving the City’s policies and projects in keeping with the City’s Strategic Plan. The Team acts as a conduit between the City Board and staff to ensure synergy within the organization. It is comprised of the following members:
Dwayne Caines
CHIEF EXECUTIVE OFFICER/CITY SECRETARY
The Chief Executive Officer & Secretary to the Corporation of Hamilton is responsible for implementing the goals, strategies and policies of the Corporation of Hamilton as directed by resolution of the members. It is the responsibility of the Chief Executive Officer & Secretary to ensure that the day-to-day operations of the City of Hamilton are efficient and service-oriented and to be the driving force behind the City’s Mission to provide positive experiences for City-users through the delivery of quality initiatives and services.
Patrick Cooper
CHIEF OPERATING OFFICER/ CITY ENGINEER
The City of Hamilton’s Chief Operating Officer/City Engineer is responsible for the diverse business operations of the City. The Chief Operating Officer/City Engineer works to create practical solutions to engineering challenges and oversees a team that is responsible for implementing those solutions within a specified budget and timeframe. They also oversee all capital projects and contracts undertaken by the City and are responsible for the management and maintenance of all City properties and services as well as future City planning.
Tanya Iris CHIEF FINANCIAL OFFICER
The Chief Financial Officer is responsible for all aspects of the City’s financial accounting and reporting, treasury and risk management functions. The Chief Financial Officer works to prepare and manage short-term and long-term budgeting objectives, including cash flow forecast, financing options and any amendments to the budget throughout the year.
Jessica Astwood DIRECTOR OF MARKETING AND COMMUNICATIONS
The Director of Marketing and Communications is responsible for strategically developing short- and long-term plans to meet the City’s marketing, communications and public relations objectives and to promote City initiatives and services. The Director of Marketing and Communications also oversees and manages all aspects of events produced by the City of Hamilton with the aim of positively impacting our community and fostering pride in our City.
CITY OF HAMILTON HIGHLIGHTS Milestones – At A Glance
These initiatives from 2024 reflect the City of Hamilton’s dedication to community engagement, cultural enrichment, infrastructure development, and fiscal responsibility.
FISCAL RESPONSIBILITY
• Released audited 2023 financials on time
• Highest revenue figures ever recorded
A SAFE & CLEAN CITY
• Launched illegal dumping enforcement campaign with new hotline and signage
• Cracked down on unauthorized parking in residential areas to support City residents
• Repaired 46 trip hazards and repaved .23 km of roadway
SERVING THE COMMUNITY
• Donated food from canceled City events to HOME charity
• Published City’s inaugural Annual Report
• Conducted internal audits and third-party reviews to ensure PIPA compliance
• Provided 100+ free meals to students facing food insecurity
• Donated over $14,000 to local charities
• Supported dozens of global and local charitable causes with in-kind donations and waiver of fees.
CREATING VIBRANT PLACES & SPACES
• Installed 10+ pop-up food concessions throughout the City
• Unveiled Nature Takes Flight sculpture at King Street car park
• Installed a rotating quote wall on King Street to spark public reflection
• Organized popular Christmas window contest to support City businesses
• Encouraged signage and advertising compliance among businesses
LEADER IN NATIONAL EVENTS
• Hosted Fresh Air Films: Drive-In and Sunset Cinema editions
• Held Summer Sunday Funday at Victoria Park
• Produced Bermuda’s largest and unprecedented drone show for the Christmas Boat Parade
CELEBRATING OUR HERITAGE & OUR PEOPLE
• Conducted over 100 free Discover Hamilton walking tours
• Hosted City Art Tours for World Art Day
• Marked 190th Anniversary of Emancipation
• Honoured the legacy of local sculptor Chesley Trott
• Curated a Black History Month exhibition in Washington Mall
INVESTING IN OUR STAFF
• Honoured Employee of the Year and 4 Quarterly recipients
• Sponsored wellness and professional training initiatives
• Recognized Town Crier Ed Christopher for 30 years of service
• Welcomed 15 new employees to the City
INFRASTRUCTURE UPGRADES
• Completed Spurling Hill traffic light modernization project
• Restored City Hall foyer ceiling
• Progressed Fort Hamilton restoration with archaeological discoveries, 3D scanning and clearing of invasive species
• Installed 3 Electric Vehicle charging stations at Bull’s Head Car Park
• Advanced Front Street wastewater screening project
• Expanded license plate recognition system for smarter parking
Fiscal Responsibility
THE CORPORATION OF HAMILTON IS PROUD OF THE FACT THAT OUR 2024 FINANCIAL STATEMENTS HAVE ONCE AGAIN RECEIVED AN UNQUALIFIED AUDIT OPINION FROM INDEPENDENT AUDITORS, REFLECTING OUR ONGOING COMMITMENT TO FINANCIAL TRANSPARENCY AND INTEGRITY.
In 2024, the Corporation of Hamilton generated $27.2 million in total revenue—reflecting the strength of Hamilton’s economic activity and the City’s sound financial stewardship. Despite rising operational costs, expenditures totalled $28.0 million, resulting in a modest shortfall of $789,891—less than three cents on the dollar. Key drivers of revenue growth included record car parking fees, increased goods wharfage, and strong rental income from Cityowned properties. The shortfall was primarily due to necessary investments in sanitation, sewerage maintenance, vehicle repairs, legal costs, and depreciation-related expenses following the completion of Pier 6 upgrades. Despite these increases, the Corporation remains in a solid financial position. Its long-term outlook is strong, and its commitment to investing in infrastructure, services, and the continued vibrancy of Hamilton remains unwavering.
THE FOLLOWING CHARTS ENCOMPASS KEY METRICS AND TRENDS IN OUR REVENUE STREAMS, EXPENSES, AND CAPITAL ADDITIONS, PROVIDING A COMPREHENSIVE VIEW OF OUR FINANCIAL HEALTH AND OPERATIONAL EFFICIENCY.
5 Year Revenue by Source
This section details the revenue generated from various sources over the past five years, showcasing trends and highlighting key drivers of our financial growth.
Percentage of Revenue by Source
Here, we analyze the contribution of each revenue source as a percentage of total revenue, offering insights into the diversification and stability of our income streams.
5 Years Expenses by Function
This segment outlines our expenditures across different functional areas, presenting a clear picture of our spending patterns and operational priorities over the years.
Percentage of Expenses by Function
This part breaks down our expenses by function as a percentage of total expenses, enabling a better understanding of how our budget allocations have evolved.
Expenses by Object
Detailed here are our expenditures categorized by specific objects, providing granular insights into our cost structure.
Percentage of Expenses by Object
This section illustrates the proportion of expenses by object relative to total expenses, helping us identify key areas of expenditure.
Additions
This sheet covers the additions to our tangible capital assets over the past five years, reflecting our investments in long-term assets essential for sustained growth and operational efficiency.
Interested members of the public are invited to view the full financial statements here for detailed insights into the Corporation’s financial performance and strategic initiatives.
The charts below present a detailed analysis of our financial performance over the past five years. The MIF expense has been indicated on a separate line in the report to enable our readers to better analyze our financial performance.
5 Year Revenue by Source
Did You Know?
Car parking fees generated $5.2 million, a 71% increase since 2020, driven by usage and better enforcement.
Car parking revenue is also the highest car park revenue in the Corporation’s history
Goods wharfage brought in over $8 million in 2024, its highest ever.
Interest income rose more than 10x from 2020 to 2023 — demonstrating that we are effectively putting our funds to work
Property taxes have remained steady, delivering over $8.5 million each year.
2024 Percentage of Revenue by Source
5 Year Expenses by Function
Did You Know?
Administrative & General Expenses took the largest bite out of the budget at $10.2 million — nearly 37% of total expenditures.
Sanitation Services cost over $4 million, rising steadily since 2020. That’s a 32% increase over 5 years — keeping Hamilton spotless isn’t cheap!
Parks & Gardens Maintenance stayed consistent, hovering around $1.9 million annually.
Over $1.9 million was spent maintaining parks and gardens, supporting beautification and public enjoyment throughout Hamilton.
Street Operations & Maintenance has stayed around $3 million per year, helping to keep roads smooth and potholes at bay.
2024 Percentage of Expenses by Function
Did You Know?
Sewerage maintenance surged from $667K in 2020 to over $1 million in 2024 — a clean and necessary expense!
Bad debt reduced: Thanks to stronger collection efforts, the Corporation recorded a net credit of $144,000 in bad debt expense.
5-Year Additions to Tangible Capital Assets
Tangible Capital Asset Additions
2024
+ Donleigh Park improvement
+ Computers
+ Tree grates
+ Bull’s Head Car Park Elevator
+ Traffic Lights at Spurling Hill and Church, Bermudian and PLV
+ Vehicles - highlift, 2 trucks, 4 vans
2021
+ Ewing Street rock cut stabilization
+ Bulls Head car park steel painting
+ Renovated the training facility at Works Depot
+ #5 Car Park Barrier System upgrade
+ Traffic lights at Front St, Bermudiana & Par-la-ville & Ferry
+ City Hall electrical upgrade
+ Purchased Front Street solar panels
+ Front & North Street pump stations
+ Replacement of wharf fender and bollards
2023
+ Pier 6 complex completion
+ Bulls Head car park steel painting and culverts replacement
+ Dundonald pump station
+ City Hall office renovations - ground level 2022
+ Victoria Street sidewalks
+ Bulls Head Car Park steel painting
+ Victoria Street bathrooms
+ Traffic lights at Church St, Bermudiana & Par-la-ville
+ Albouys Point improvement
+ Washington Lane refurbishment
+ City Hall theatre renovation
+ Purchased garbage truck
2020
+ City Hall bathroom renovations
+ Fenchurch apartment refurbishment
+ Fort Hamilton fencing
+ Solar Panels
+ Purchased control equipment at Cavendish car park
+ Purchased Boom Truck
A Safe and Clean City
In 2024, the City of Hamilton reaffirmed its commitment to maintaining a safe, clean, and welcoming environment for residents, businesses, and visitors alike. Through targeted initiatives, strategic partnerships, and proactive public engagement, the City addressed key concerns, ensuring that Hamilton remains a place where people can live, work, and visit with confidence.
In response to a rise in illegal dumping incidents, the City of Hamilton launched a comprehensive campaign at the opening of 2024 to tackle the issue. The initiative introduced enhanced deterrents, including improved lighting and signage in high-risk areas, and a public awareness effort focused on the environmental and financial impact of illegal dumping. A dedicated reporting system was created with a new hotline (279-5250) and email address (illegaldumping@ cityhall.bm), enabling residents to report offences anonymously or with contact details for followup.
To reinforce accountability, the City implemented an enforcement component, issuing formal warning notices to property owners and occupants found in violation of the Waste & Litter Control Act 1987. Each day, the City collects approximately 15 tons of waste from Hamilton’s streets. Thousands of dollars are allocated annually to combat illegal dumping—funds that could otherwise support vital programs, services, and events. By taking a firm stance, the City aims to foster a culture of environmental responsibility and civic pride.
Throughout the year, the City issued garbage collection safety advisories, encouraging motorists to observe general road etiquette by exercising patience, maintaining a safe distance, and being mindful of sanitation crews operating in the City, to ensure the safety of sanitation workers and the general public. Road users were encouraged to remain vigilant and considerate around those working in public spaces, including City employees, government crews, and private contractors. This forms part of the City’s broader effort to build a secure and respectful working environment for those who help keep Hamilton clean and operational.
To help maintain cleanliness in public spaces, the City issued a reminder in May encouraging dog owners to abide by the Dogs Act 2008 and clean up after their pets while in Hamilton. Responsible pet ownership supports a cleaner, healthier environment for everyone and reflects the shared civic pride we aim to foster throughout the City.
Safer Roads
In 2024, the City of Hamilton remained focused on creating safer streets for all who navigate them—whether by car, bike, or foot. Through targeted improvements aimed at reducing hazards and enhancing walkability, the City worked to ensure that public spaces are not only accessible but safe for every user. These efforts reflect our commitment to preventing accidents, promoting mobility, and fostering a safer, more inclusive City environment for residents and visitors alike. Throughout 2024, the City paved 0.23 kilometers of roadway and repaired 46 trip hazards across the City.
By prioritizing cleanliness, safety, and infrastructure maintenance, the City of Hamilton continues to uphold its mission of fostering a thriving urban environment that benefits all who live, work, and visit.
Serving the Community
In 2024, the City of Hamilton deepened its commitment to building a city that serves not only its businesses and institutions, but the people who bring Hamilton to life every day. From championing small business growth and sustainable transportation to promoting civic transparency and public participation, every initiative reflected the City’s role as a partner in community well-being. Whether through charitable giving, accessibility improvements, or inclusive cultural celebrations, the City remained focused on creating a Hamilton where everyone feels seen, supported, and empowered.
Supporting Local Businesses
In 2024, the City of Hamilton reinforced its ongoing commitment to supporting local businesses, helping to foster economic growth and community vibrancy. As part of these efforts, the City facilitated the fabrication of alfresco dining structures, enhancing the outdoor dining experience for both residents and visitors.
In September, City officials attended the grand openings of both The Flower Bar and Paradise
Mobile on Reid Street. The City continues to encourage entrepreneurial initiatives that bring fresh energy and innovation to the downtown experience, contributing to a dynamic and evolving business community.
Enhancing Residential Life
In response to ongoing feedback from residents, the City took action in 2024 to address concerns around unauthorized parking in designated residential zones. Increased surveillance and targeted enforcement were introduced to protect access for those living in the City’s residential neighbourhoods.
Public reminders formed part of a broader awareness campaign, giving residents a voice in shaping the solution and reinforcing their right to fair and reliable access to their parking spaces. The most affected areas— Princess Street, Union Street, and Angle Street—saw focused efforts from City Parking Enforcement Officers (PEOs), who issued citations and monitored activity during peak evening hours.
This initiative reflects the City’s commitment to listening to its residents and taking tangible steps to support quality of life in Hamilton’s residential communities.
Advancing Sustainable Transportation
To encourage the shift toward eco-friendly commuting, the City installed three electric vehicle (EV) charging stations at Bull’s Head Car Park. These stations were made available to the public under a trial no-fee usage program (standard parking fees still applied). Located on the bottom level near the car park’s exit, these stations support Bermuda’s broader transition to green transportation. The City is also exploring future enhancements, including the integration of solar energy solutions to increase sustainability and reduce environmental impact.
Commitment to Transparency and Public Communication
In August, the City released its inaugural Annual Report (2023)— a milestone publication that highlighted major achievements, including infrastructure upgrades, community initiatives, and strategic improvements.
Additionally, the City saw continued growth in its digital communications reach, as social media engagement rose significantly across platforms, expanding the City’s digital footprint
This growing engagement reflects the public’s interest in City-led initiatives and affirms the value of timely, accessible communication.
Safeguarding Privacy and Compliance
In accordance with the Personal Information Protection Act (PIPA), the City has taken proactive steps to protect personal data. In 2024, this included reviewing and updating internal data processes, delivering privacy training for staff and implementing third-party compliance measures
By refining data collection practices and ensuring adherence to best practices, the City remains committed to upholding the highest privacy standards for both employees and the general public.
Community Engagement and Urban Improvements
In March, the City invited public feedback on a proposed infrastructure improvement at the Church Street and Queen Street junction—home to a traffic system that has been in place for nearly 40 years. The planned upgrades are intended to improve pedestrian safety and traffic flow, introduce new green spaces and shaded shelters and redesign sidewalks for better accessibility. Recognizing the significance of this central junction, the City prioritized inclusive public engagement to guide thoughtful and community-driven urban development.
Giving Back to the Community
In May, the City’s Engagement Committee collaborated with the Dellwood Wellness Program, Hafid James, Henry Thomas of Jumuiya Ya Afrika, and Jamaican Grill to provide more than 100 free meals to students facing food insecurity.
Later in the year, following the weather-related cancellation of the Taste of Bermuda City Hall All-White Ball, the City partnered with Hamilton Princess & Beach Club to donate all unused food to HOME, a local charity supporting Bermuda’s homeless community. These acts of generosity reflect the City’s ongoing dedication to social responsibility and compassionate service.
Charitable Contributions and Endorsements
Throughout 2024, the City provided financial and logistical support to a wide range of community initiatives and charitable causes.
Major Donations for 2024 included:
• Bermuda Shrine Club: $3,200 raised through the City’s annual Christmas raffle
• Coalition for the Protection of Children: $1,500 donation in recognition of International Women’s Day
• Salvation Army Christmas Kettle Campaign: $10,000 contribution to support vulnerable community members
• Bermuda Centre for Creative Learning (BCCL): Selected as the City’s 2024 Charity of the Year, supporting children with learning differences
In addition to direct donations, the City waived fees for various community events and hosted dozens of awareness campaigns and outreach efforts on the steps of City Hall. These included recognition of Domestic Abuse Prevention Month, World Mental Health Day, International Youth Day, The Blue Circle Walk for diabetes awareness, Mentoring Month, International Road Safety Week, Verbal Victory
– Bermuda Spelling Bee, Domestic Abuse Recognition & Prevention Month, National AntiBullying Week, International Day of Persons with Disabilities and Oral Health Month.
In April City representatives joined the Ministry of Youth, Social Development & Seniors as well as delegates from the United Nations Development Program (UNDP) on the steps of City Hall for the launch of Bermuda’s first National Disability Register. The Bermuda Register will be a centralized repository for the collection of accurate and current data on persons with disabilities which will, in turn, identify gaps in the areas of programs, services and special equipment needed for persons with disabilities.
The façade of City Hall was illuminated in various colors throughout the year, in recognition of numerous charitable causes. During the holiday season, the City supported the Salvation Army’s Christmas Kettle Campaign, encouraging residents to donate to those less fortunate.
Celebrating Diversity and Inclusion
In December, the City approved a request from Chabad Bermuda and the Jewish Community of Bermuda to place a menorah display in Freedom Square outside City Hall. A public lighting ceremony on December 25th marked the beginning of Hanukkah and stood side-by-side with the City’s Christmas tree—a powerful visual celebration of unity and inclusion.
Freedom Square, officially designated in 2021 to honour Bermuda’s civil rights history, continues to serve as a space for reflection, celebration, and togetherness. The City is proud to support cultural expression for all communities that call Hamilton home.
Creating Vibrant Places and Spaces
At the City of Hamilton, creating vibrant, engaging urban environments is a top priority. In 2024, the City continued its mission of enhancing public spaces and fostering a strong sense of community through arts, culture, food, and creative initiatives that drive both economic activity and civic pride.
Pop-Up Food Concessions:
The City supported eight pop-up food concessions throughout the year, offering opportunities for small business owners and
culinary entrepreneurs to showcase their talents. These activations introduced diverse dining options, encouraged entrepreneurship, and strengthened Hamilton’s food culture and local economy.
Signage and Advertising Compliance
In December, the City issued a reminder to businesses and individuals about the importance of adhering to established ordinances governing signage, temporary structures, and the use of public spaces. An increase in unauthorized installations—including flag signs, sandwich boards, and pop-up tents—had raised concerns over visual clutter and pedestrian safety.
Enforcing these regulations ensures Hamilton retains its distinctive charm, while maintaining clean, organized, and accessible public spaces that benefit residents and visitors alike.
Public Art and the VIVID Initiative
The City’s ongoing commitment to arts and culture was demonstrated through the VIVID Public Art Initiative, which has added over 25 murals and sculptures to Hamilton since its inception.
In December, the City unveiled Nature Takes Flight (The Visible Light Spectrum), a visually stunning new sculpture located at the King Street car park. Created by Bermudian artist Michaela Antoinette, the piece combines fine art and technology, featuring a geometric, origami-inspired structure with over 14 layers of pigments that shift colour based on light and angle and an augmented reality (AR) element that adds an interactive dimension. This sculpture reflects Bermuda’s avian wildlife and conservation ethos while offering a oneof-a-kind visual and digital experience to the public.
Community Engagement Through Art
In 2024, the City of Hamilton continued to champion civic expression through a variety of public art initiatives. Among these was the installation of inspirational quotes along King Street, designed to spark daily moments of reflection and connection for passersby.
For the second consecutive year, in observance of Remembrance Day, local artist Nikki Gurret created a poignant poppy installation at the granite BVRC Memorial in Victoria Park—one of the City’s designated Remembrance Day memorials. This tribute honoured the sacrifices of those who served. These initiatives reflect the City’s commitment
to making art accessible to all and transforming public spaces into platforms for storytelling, remembrance, and collective identity.
Christmas Window Decorating Contest
The annual Christmas Window Decorating Contest continued to be a festive highlight, with 24 businesses participating in 2024. The two judging categories were:
• Best Christmas Window 2024: Selected by a panel of industry-relevant judges
• People’s Choice Award: Determined by public vote
Demco Florist took top honours in both categories for its standout display. The competition drew strong community interest, with nearly 1,000 votes cast for the People’s Choice category—reflecting broad engagement and a shared spirit of celebration.
Leader In National Events
In 2024, the City continued to serve as a premier host of Bermuda’s most anticipated public events. With a diverse calendar designed to entertain, unite, and uplift, these events fostered economic activity and reinforced Hamilton’s reputation as the island’s cultural heart.
Fresh Air Films: Drive-In & Sunset Cinema
The popular Fresh Air Films series returned with two memorable events:
• Drive-In Edition (April 20th at City Hall Car Park): Screenings of Migration and Aquaman and the Lost Kingdom
• Sunset Cinema (June 22nd at Barr’s Bay Park): Showings of Kung Fu Panda 4 and The Beekeeper in a scenic waterfront setting
These free, family-friendly events brought the community together while activating public spaces in creative ways.
Summer Sunday City Funday
On July 14th, Victoria Park hosted the annual Summer Sunday City Funday, featuring:
• Live performances by the Tino Martinez Quartet, H&H Gombeys, and DIA
• Family-friendly activities and entertainment
• A variety of local food vendors
This event remains a highlight of the summer calendar for families across the island.
Taste of Bermuda: A Culinary Celebration
October marked the return of Taste of Bermuda, the island’s largest and most celebrated food festival, presented in partnership with Mastercard’s Flavours program. Designed as a multi-sensory showcase of Bermuda’s culinary excellence, the festival included:
• Thursday’s Kick-Off dining event at Cambridge Beaches
• Friday’s Art of the Pour Bartending Competition at Bacardi Headquarters
Both events sold out and delivered exceptional guest experiences.
Unfortunately, due to inclement weather, the City Hall All-White Ball and the Tasting Village: Festival of Flavours were cancelled in the interest of safety for vendors, staff, and attendees. In response, the City acted swiftly to mitigate the impact—offering free vending space at City Hall throughout the week for affected vendors and partnering with Hamilton Princess & Beach Club to donate unused food to HOME.
Despite the setbacks, the event’s resilience and adaptability underscored the City’s unwavering support for Bermuda’s food and beverage industry.
Rockin’ Around the City Tree
The holiday season officially began on November 29th with the beloved Rockin’ Around the City Tree event. Families gathered outside City Hall for the ceremonial lighting of Hamilton’s iconic Christmas tree, enjoying live entertainment and festive treats. This year, the event once again supported Tomorrow’s Voices – Bermuda Autism Early Intervention Centre, a long-standing charitable partner of the City.
Mayor’s Holiday Reception
The Mayor hosted the annual Holiday Reception at City Hall, celebrating the contributions of those that helped shape a successful year in Hamilton.
City Christmas Boat Parade
Held on December 7th, the City Christmas Boat Parade transformed Hamilton Harbour into a dazzling spectacle of decorated vessels. The evening featured a lively Viewing Village and Kids Zone, an array of food vendors, and vibrant live entertainment. Adding to the magic, the night concluded with Bermuda’s largest drone light show—an awe-inspiring, one-of-a-kind display set to a locally written Christmas story, complete with Bermudian references that delighted the crowd.
Since assuming responsibility for the event in 2017, the City has continued to elevate this beloved holiday tradition year after year.
Celebrating Our Heritage & Our People
The City of Hamilton remains deeply committed to honouring Bermuda’s heritage and celebrating the people who shape its story. In 2024, this dedication was reflected in commemorative events, artistic tributes, and heritage programming designed to preserve, educate, and inspire.
Commemorating the 190 th Anniversary of Emancipation
One notable endeavor undertaken by the City Mayor Charles Gosling and Town Crier Ed Christopher joined Citizens Uprooting Racism Bermuda (CURB) on the steps of City Hall to mark the 190th anniversary of Emancipation. This event served as a powerful reflection on Bermuda’s journey toward equality and the importance of remembering the past.
Honouring the Legacy of Chesley Trott
In May, the City mourned the passing of Chesley one of Bermuda’s most celebrated sculptors. To honour his legacy, the City placed floral tributes at two of his most iconic works:
• When Voices Rise in Wesley Square (commemorating the pivotal 1959 theatre boycott)
• We Arrive at Barr’s Bay Park (honouring Bermuda’s African ancestors)
Mr. Trott’s influence on Bermuda’s public art and history continues to be felt and celebrated.
Black History Month Exhibition
In February, the City partnered with the Bermuda National Trust, Bermuda National Library, and Bermuda Archives to present a Black History Month exhibit in the Washington Mall. The display honoured four influential Black Bermudians with ties to the City:
• John Henry Thomas Jackson
• Brother William (Syke) Smith
• William Henry Thomas Joell
• Blanche Louise Smith
The exhibit highlighted their contributions to Bermuda’s cultural, educational, and civic life.
The City also featured a Black History themed quote on the King Street ‘quote wall’.
‘Discover Hamilton’ Walking Tour
Led by the City’s beloved Town Crier Ed Christopher, the acclaimed Discover Hamilton Walking Tour continued to attract residents and visitors alike. Featuring sites such as Nellie’s Walk and The Cathedral of the Most Holy Trinity, the tour offered a rich perspective on Hamilton’s layered history. In 2024, Ed conducted over 100 free tours, making heritage education accessible to all.
World Art Day: City Art Tours
In April, the City celebrated World Art Day with a week of free, guided City Art Tours. Hosted by Ed Christopher, these immersive tours spotlighted public murals and sculptures, aligning with the VIVID Public Art Initiative. While previously offered as a self-guided experience, the 2024 guided edition further underscored the City’s commitment to integrating art and culture into everyday life.
Investing In Our Staff
The City of Hamilton believes its people are its greatest asset. In 2024, the Human Resources Department championed a dynamic, supportive work environment through training, recognition, and meaningful staff engagement.
Recruitment and Workforce Development
Throughout the year, the City welcomed several new team members across departments including Ports, Sanitation, Engineering, Finance, and Human Resources. These additions brought fresh talent and perspectives to our workforce.
In 2024, the City recorded 15 new hires, 2 internal transfers and 3 newly created positions: HR Administrator, Fleet Manager, and IT Infrastructure Manager
Each new role was created in response to the evolving needs of the organization.
• HR Administrator: As part of a departmental restructuring, this role was introduced to support the decision
to bring payroll functions back in-house. The previous HR Coordinator position was redefined into an HR Generalist role, and the new Administrator position provides critical support for departmental administrative functions.
• Fleet Manager: Introduced to succeed the retiring Senior Mechanic, this new position reflects the need for modernized technical expertise. The role captures advanced skills and responsibilities that align with today’s automotive technologies, ensuring continuity and progression within the fleet operations.
• IT Infrastructure Manager: Following a comprehensive risk assessment of the City’s IT platforms and their vulnerability to cyber threats, the Board mandated the creation of this position. The IT Infrastructure Manager is responsible for safeguarding the City’s systems and platforms against cyber threats and managing technological infrastructure across departments.
Training and Professional Development
The Human Resources Department coordinated several training sessions throughout the year to promote professional development and ensure compliance with legislative and organizational standards.
Training topics included:
• Bullying & Harassment
• Business Writing
• Personal Information Protection Act (PIPA) for various levels of staff
• Positive Discipline
• Retirement Planning
• Health & Safety (including CPR)
• Strategic Planning
In partnership with the Clarity Institute, the City conducted a series of strategic planning workshops with the Board and Management Team. These sessions helped refine the City’s SMART goals and resulted in the creation of a performance dashboard, which is managed by the Executive Team and reported to the Board quarterly.
Staff Recognition and Engagement
Employee appreciation remained a key focus in 2024. The City celebrated several themed staff days to recognize the contributions of team members across the organization. These
included Administrator Day, Industrial Day and Managers Day.
Additionally, long-serving employees were formally recognized at the 2024 Staff Holiday Party. Ed Christopher was honoured for 30 years of service. Patrick Cooper and Dennikia Exell were each recognized for 15 years, while Terry Smith, Mark Tuzo, and Donielle Bean were acknowledged for 10 years. Five-year honourees included Kontai Burton, Sideya Dill, Dwayne Caines, Glenn Hatherley Jr., Jabari Smith, Lakiesha Smith, and Kenyatta Tyrell.
Through these initiatives, the City of Hamilton reaffirms its commitment to cultivating a workplace culture that values growth, inclusivity, and employee well-being.
Celebrating Excellence in 2024
Congratulations to Nick Maiato, named the 2024 Employee of the Year for his exceptional leadership in the role of Acting Parks Foreman. Nick’s proactive approach and commitment to excellence ensured smooth operations throughout the year, particularly during challenging situations such as hurricanes.
CYRONNA’ RATTERAY NICK MAIATO
JORDAN DARRELL CORLITA DAVIS
We also commend the recipients of the Employee of the Quarter awards, whose dedication and performance exemplify the City’s values:
• Q1 – Corlita Davis: A cornerstone of the City’s invoicing operations for over six years, known for her reliability and consistency.
• Q2 – Jordan Darrell: A calm, capable presence as Parking Attendant Administrator, ensuring seamless service delivery.
• Q3 – Nick Maiato: Recognised again for stepping up with professionalism and poise during a colleague’s absence.
• Q4 – CyRonna’ Ratteray: A valued addition to the HR team, praised for her impactful contributions to onboarding, long-service recognition, and staff training.
Their contributions have made a lasting impact, and we thank them for their service and dedication.
Heroism Recognition
In October, City Hall Custodian Ricardo Lamb was publicly honoured for performing lifesaving CPR on a collapsed motorist on Church Street. His swift action saved a life and earned him a plaque and gift certificate in recognition of his bravery.
Honouring 30 Years of Service:
Ed Christopher
The City proudly recognized Town Crier Ed Christopher for 30 years of service, beginning with his appointment during the Queen’s 1994 visit. A Tourism Ambassador and respected storyteller, Ed has represented the City at countless official functions and continues to lead walking tours that educate and inspire.
Mayor Gosling and CEO Dwayne Caines presented Ed with handcrafted cedar sculptures by Mr. Milton Hill in honour of his service.
Celebrating Legacies
In July, the City mourned the passing of Mr. Lefroy Brownlow Place, a former employee who passed away at the remarkable age of 107. Mr. Place dedicated over 30 years of service as a custodian and mail courier and was fondly remembered for his punctuality, good humour, and love of City traditions—especially the annual Christmas tree judging.
Staff Engagement
The City’s Social Committee, chaired by Donielle Bean, remained committed to enhancing employee morale throughout 2024 by organizing a variety of inclusive, fun, and meaningful events. These activities provided opportunities for connection, team-building, and giving back to the community. Here’s a look at the highlights from the year:
• Good Friday Luncheon (March): In March, staff enjoyed a traditional Good Friday celebration featuring codfish cakes, hot cross buns, and an Easter egg hunt that brought smiles and a festive spirit to the office.
• Xtreme Sports Day (May): Held at PHC Field, this high-energy event encouraged friendly competition and camaraderie through a day of outdoor activities and team challenges.
• Pre-Cup Match Luncheon (August): A City favourite, this event included themed giveaways, prizes, and a lighthearted cricket match on the City Hall lawn—featuring summer students, staff, and even a few game spectators from the public.
• Health Fair (November): The City hosted its second annual Health Fair, with support from local businesses offering free eye and dental exams, wellness information, and giveaways— including fresh local produce.
• Boat Parade Viewing (December): Staff and their families enjoyed the holiday tradition from a reserved viewing area, complete with soup, snacks, drinks, and festive treats.
In addition to these events, the Social Committee selected BCCL School as its 2024 Charity of the Year. Staff supported the school through participation in the BCCL Tag Day, and proceeds from the City’s annual Christmas Party raffle were donated to this meaningful cause.
Committee Members include: Billy Brooks, Corlita Davis, Darren Robinson, Donielle Bean, Kim Williams, Lakiesha Smith, Lawrence Francis, Lorna Hayward, Marcus Ming, Sherman Trott, and Troy Joseph.
Infrastructure Upgrades
In alignment with its Strategic Plan, the City of Hamilton delivered a wide range of infrastructure upgrades in 2024 to improve public safety, sustainability, and the preservation of cultural heritage.
City Hall Foyer Ceiling Restoration
Completed on time and within budget in June, this project included a full ceiling replacement and repainting of the entrance area— enhancing the welcome experience at one of Hamilton’s most iconic buildings.
Spurling Hill Traffic Light Upgrade
With replacement parts for the previous system no longer available, a critical modernization of the Spurling Hill traffic lights was undertaken. The project included the installation of new traffic signals, reconfiguration of sidewalks, enhanced pedestrian crossings, and the addition of new channeling for electrical conduit. To minimize disruption, a comprehensive Traffic Management Plan was developed and implemented throughout the works.
Wastewater and Sewer Infrastructure
The City continued its commitment to maintaining and modernizing essential underground infrastructure with key upgrades to its wastewater and sewer systems. On Bermudiana Road, a major project was undertaken to replace a 100-year-old sewer line. This critical work addressed long-standing health and safety concerns associated with the aging infrastructure. Following the successful replacement, the road was fully repaved,
improving both functionality and appearance in this central corridor.
At the Front Street Wastewater Treatment Plant, significant preparations took place for the future installation of fine-mesh screening equipment. This advanced filtration technology is designed to capture debris—including harmful microplastics—before wastewater is discharged into the ocean. Once installed, the new system will further enhance the City’s environmental stewardship by reducing pollution and protecting Bermuda’s marine ecosystem.
Parking Innovation
In 2024, the City expanded its License Plate Recognition (LPR) system into additional car parks, enabling ticketless, app-based parking while reducing paper use and increasing efficiency.
Fort Hamilton Restoration Project
The City continued its multi-phase conservation project at Fort Hamilton, focused on preserving this historic landmark while enhancing its usability for future generations. Key works include the installation of a new water tank and soakaway system, construction of new stairs leading to the west terrace, and the creation of the west terrace itself— complete with a roof that doubles as a water catch for the tank. Accessibility will also be improved through the addition of an ADAcompliant ramp within the Fort.
Infrastructure upgrades include the installation of new cesspits, paving enhancements across key areas, and a new BELCO high-voltage vault to support electrical needs for largescale events on the main lawn. Masonry restoration was carried out alongside the removal of invasive plant species to preserve the integrity of the original structures.
Archaeological investigations conducted during the project revealed 19th-century structures and unearthed artefacts such as pottery, coins, and decorated slate.
Prestigious City Visitors
In 2024, the City of Hamilton welcomed esteemed international guests, strengthening Bermuda’s global ties and cultural relationships.
Lord Mayor of London
In September, Alderman Professor Michael Mainelli, the Lord Mayor of London, visited City Hall. Hosted by Acting Mayor Dennis Tucker and CEO Dwayne Caines, the visit included a ceremonial exchange of gifts and focused on mutual interests in financial and professional services. This diplomatic engagement reinforced the City’s commitment to nurturing global partnerships.
President of the Azores
In November, His Excellency José Manuel Bolieiro, President of the Azores, paid an impromptu visit to the City during Bermuda’s commemoration of the 175th anniversary of Portuguese immigration. President Bolieiro met with CEO Dwayne Caines to reflect on the cultural contributions of the Portuguese community. On behalf of the Mayor and City Councilors, Mr. Caines expressed deep appreciation for the community’s lasting impact on Bermuda’s identity.
