City of Grain Valley Community Survery

City of Grain Valley Community Survey Submitted to the City of Grain Valley, Missouri by: ETC Institute 725 W. Frontier Lane, Olathe, KS 66061

September 2023

Contents Executive Summary ............................................................... i Section 1: Charts and Graphs ............................................... 1 Section 2: Trends 2018 ‐ 2023 ............................................ 35 Section 3: Benchmarking .................................................... 46 Section 4: Importance‐Satisfaction Analysis ...................... 57 Section 5: Tabular Data ...................................................... 65 Section 6: Survey Instrument ........................................... 121

2023 City of Grain Valley Community Survey Findings

2023 City of Grain Valley Community Survey Executive Summary Purpose and Methodology ETC Institute administered a survey to residents of the City of Grain Valley during the summer of 2023.

The purpose of the survey was to assess citizen satisfaction with major city services and to help the City ensure that its priorities continue to match the needs and desires of its residents. The information provided will be used to improve existing services and help the City better understand the evolving needs of residents of Grain Valley.

The five‐page survey, cover letter, and postage paid return envelope were mailed to a random sample of households in the City of Grain Valley. The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. At the end of the online survey, residents were asked to enter their home address, this was done to ensure that only responses from residents who were part of the random sample were included in the final survey database.

Ten days after the surveys were mailed, ETC Institute sent emails and placed phone calls to the households that received the survey to encourage participation. The emails contained a link to the online version of the survey to make it easy for residents to complete the survey. To prevent people who were not residents of Grain Valley from participating, everyone who completed the survey online was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered online with the addresses that were originally selected for the random sample. If the address from a survey completed online did not match one of the addresses selected for the sample, the online survey was not counted.

The goal was to complete 400 surveys and a total of 404 randomly selected residents completed the survey. The overall results for the sample of 404 households have a precision of at least +/‐4.7% at the 95% level of confidence.

The percentage of “don’t know” responses has been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from Grain Valley with the results from other communities in ETC Institute’s DirectionFinder® database. Since the number of “don’t know” responses often reflect the utilization and awareness of city services, the percentage of “don’t know” responses have been provided in the tabular data section of this report. When the “don’t know” responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase “who had an opinion.”

This report contains:    

An executive summary of the methodology for administering the survey and major findings, Charts and graphs showing the overall results for the survey, the charts and graphs are rounded so all totals may not equal 100%, Trends that show how the 2023 results compare to 2018 results, Benchmarking showing how the city performed against national and regional averages,

ETC Institute (2023)

Page i

2023 City of Grain Valley Community Survey Findings

2023 City of Grain Valley Community Survey Executive Summary   

importance‐satisfaction analysis; this analysis was done to determine priority actions for the City to address based upon the survey results, tables that show the results of the random sample for each question on the survey, a copy of the survey instrument.

Overall Satisfaction with Major Categories of City Services The major categories of City services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: overall quality of library services (69%), water and wastewater services (67%), and customer service received from city employees (66%). The four services that should receive the most emphasis over the next two years according to respondents, were: parks & recreation programs/facilities (56%), effectiveness of city communication with the public (45%), enforcement of city codes & ordinances (36%), and maintenance of city streets, sidewalks, & infrastructure (33%).

Overall Satisfaction with the Perception of the City The items that influence the perception residents have of the community with the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: Grain Valley as a place to live (82%), overall feeling of safety in your neighborhood (81%), and Grain Valley as a place to raise children (80%).

Satisfaction with Specific City Services 

City Maintenance. The highest levels of satisfaction with City maintenance, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: snow removal on major City streets during the past 12 months (72%), maintenance of street signs & traffic signals (69%), and maintenance of city’s water & wastewater system (67%).

The top four, highest rated, City maintenance services that should receive the most emphasis over the next two years, were: maintenance & preservation of Downtown Grain Valley (38%), condition of pavement markings on streets (34%), on‐street bicycle infrastructure (bike lanes/wayfinding signs) (32%), and maintenance of streets not owned or maintained by city (24%).



Public Safety. The highest levels of satisfaction with City public safety services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: professionalism of city police personnel (65%), effectiveness of local police protection (65%), and overall competence of city’s police personnel (64%). The top three public safety items that respondents feel should receive the most emphasis over the next two years, were: visibility of police in neighborhoods (42%), City’s municipal court (39%), and visibility of police in retail & commercial areas (39%).

ETC Institute (2023)

Page ii

2023 City of Grain Valley Community Survey Findings

2023 City of Grain Valley Community Survey Executive Summary 

Code Enforcement. The highest levels of satisfaction with City code enforcement services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: enforcing trash, weeds, & exterior maintenance in your neighborhood (45%), enforcing sign regulations (43%), and enforcing exterior maintenance of residential property (34%). The top two code enforcement services that respondents indicated should receive the most emphasis over the next two years, were: enforcing cleanup of trash & debris on private property (32%) and enforcing mowing & cutting of weeds on private property (31%).



Water Services. The highest levels of satisfaction with City water services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: quality of utility billing (82%), quality of drinking water (78%), and quality of wastewater (sewer) services (75%).



Parks and Recreation. The highest levels of satisfaction with City Parks and Recreation services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: maintenance & appearance of city community centers (63%), maintenance of city parks & quality of equipment (62%), and quality of outdoor athletic fields (61%). The Parks and Recreation services respondents indicated should receive the most emphasis over the next two years, were: quality of adult recreation programs (39%) and concession operations at city parks (36%).



City Communication. The highest levels of satisfaction with City communication, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: quality of city’s email newsletter (50%), city’s social media pages (48%), and availability of information about city programs & services (47%). 



The three most selected sources respondents indicated they currently use to get information about the City of Grain Valley, were: city social media pages (54%), neighbors/friends/family (51%), and city’s website (37%).

Planning and Zoning. The highest levels of satisfaction with various City planning and zoning aspects, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: quality of new commercial building designs in city (51%), quality of private & commercial landscaping in city (47%), and types of new commercial & retail development in city (40%). The most important aspect of City planning and zoning that respondents indicated should receive the most emphasis over the new two years was the types of new commercial and retail development in the City (34%).

Additional Findings o Respondents were asked to indicate how strongly they agree with three statements regarding commercial activity in Grain Valley. Based upon the combined percentage of “strongly agree” and “agree” respondents were most in agreement with the following statement: the City should take

ETC Institute (2023)

Page iii

2023 City of Grain Valley Community Survey Findings

2023 City of Grain Valley Community Survey Executive Summary proactive measures to encourage existing and new business redevelopment along major business corridors in Grain Valley (83%). o Respondents were asked if the city of Grain Valley is business friendly. 67% said Grain Valley is business friendly and 33% disagreed. o Respondents were asked if they would be living in Grain Valley five years from now. 82% said yes and 17% said no.

Investment Priorities Recommended Priorities for the Next Two Years. In order to help the City identify investment priorities for the next two years, ETC Institute conducted an Importance‐Satisfaction (I‐S) analysis. This analysis examined the importance residents placed on each City service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with City services over the next two years. If the City wants to improve its overall satisfaction rating, the City should prioritize investments in services with the highest Importance Satisfaction (I‐S) ratings. Details regarding the methodology for the analysis are provided in Section 3 of this report.

Overall Priorities for the City by Major Category. This analysis reviewed the importance of and satisfaction with major categories of City services. This analysis was conducted to help set the overall priorities for the City. Based on the results of this analysis, the major services that are recommended as the top priorities for investment over the next two years to raise the City’s overall satisfaction rating are listed below:  

Maintenance of City streets, sidewalks, and infrastructure (IS=0.5075) Enforcement of City codes and ordinances (IS=0.2189)

The table on the following page shows the importance‐satisfaction rating for all 11 major categories of City services that were rated.

ETC Institute (2023)

Page iv

2023 City of Grain Valley Community Survey Findings

2023 City of Grain Valley Community Survey Executive Summary 2023 Importance-Satisfaction Rating Grain Valley, Missouri

Major Categories of City Services Most Important %

Most Important Rank

Very High Priority (IS >.20) Maintenance of city streets, sidewalks, and infrastructure Enforcement of city codes and ordinances

75% 34%

1 3

33% 36%

High Priority (IS .10-.20) Effectiveness of city communication with the public Parks and Recreation programs/facilities Police services

32% 29% 35%

4 5 2

Medium Priority (IS <.10) Trash, recycling, and yard waste collection services Maintenance of city buildings/facilities Water and wastewater services

20% 14% 13%

Category of Service

Stormwater runoff/stormwater management system Customer service received from city employees Overall quality of library services provided by Mid Continent Public Library

ETC Institute (2023)

ImportanceSatisfaction Rating

I-S Rating Rank

11 10

0.5075 0.2189

1 2

45% 56% 66%

9 8 4

0.1774 0.1297 0.1211

3 4 5

60% 60% 67% 62% 66%

7 6 2 5 3

0.0800 0.0546 0.0430

8% 6%

6 7 8 9 10

0.0323 0.0186

6 7 8 9 10

5%

11

69%

1

0.0146

11

Satisfaction Satisfaction % Rank

Page v

2023 City of Grain Valley Community Survey Findings

Charts and Graphs

ETC Institute (2023)

Page 1

2023 City of Grain Valley Community Survey Findings

Q1. Perceptions of the Community by percentage of respondents (excluding "don’t know") As a place to live

30%

Overall feeling of safety in your neighborhood

52%

25%

15%

56%

As a place to raise children

29%

51%

Appearance of your neighborhood

31%

47%

3%

6%

12% 18%

1%

2%1%

10%

11%

1%

1%

Overall quality of life in the city

15%

60%

19%

4%

Overall feeling of safety in the city

14%

60%

19%

7%

18%

6% 3%

Overall quality of the educational system within city (Grain Valley Schools)

34%

40%

11%

Overall image of city

1%

1%

27%

10%

3%

26%

14%

2%

49%

Appearance of residential property in city

8%

51%

Overall quality of services provided by city

8%

47%

24%

16%

4%

Appearance of commercial property in city

8%

45%

27%

16%

3%

11%

4%

As a place to work How well city is planning for development

12% 5%

Overall value you receive for your city tax 4% dollars & fees 0%

26% 30%

24%

30%

23%

23%

30%

20%

40% Very Satisfied

ETC Institute (2023)

47%

Satisfied

60% Neutral

13% 20%

80% Dissatisfied

100% Very Dissatisfied Page 2

2023 City of Grain Valley Community Survey Findings

Q2. Quality of City Services by percentage of respondents (excluding "don’t know") Overall quality of library services provided by mid continent public library

26%

Water & wastewater services

12%

Customer service received from city employees

55% 22%

Police services

44%

14%

5%

24%

43%

52%

2%

24%

6% 3%

27%

6%

23%

8%

1%

3%

Stormwater runoff/stormwater management system

8%

54%

28%

6% 4%

Maintenance of city buildings/facilities

8%

52%

32%

7%

Trash, recycling, & yard waste collection services

12%

Parks & Recreation programs/facilities

9%

Effectiveness of city communication with the public

8%

Enforcement of city codes & ordinances

6%

Maintenance of city streets, sidewalks, & infrastructure

3%

0%

30%

22%

30%

40% Very Satisfied

ETC Institute (2023)

20%

34%

30%

60% Satisfied

Neutral

3%

16%

34%

37%

4%

15%

26%

47%

20%

10%

26%

49%

1%

5% 10% 15%

80% Dissatisfied

100% Very Dissatisfied Page 3

2023 City of Grain Valley Community Survey Findings

Q3. Which THREE major categories of city services do you think should receive the MOST EMPHASIS from the city over the next TWO years? by percentage of respondents who selected the items as one of their top three choices Maintenance of City streets, sidewalks, & infrastructure

75%

Police services

35%

Enforcement of City codes & ordinances

34%

Effectiveness of City communication with the public

32%

Parks & Recreation programs/facilities

29%

Trash, recycling, & yard waste collection services

20%

Maintenance of City buildings/facilities

14%

Water & wastewater services

13%

Stormwater runoff/stormwater management system

8%

Customer service received from City employees

6%

Overall quality of library services provided by Mid Continent Public Library

5% 0%

20%

40%

60% Top choice

ETC Institute (2023)

2nd choice

80% 3rd choice Page 4

2023 City of Grain Valley Community Survey Findings

Q4. City Maintenance (1/2) by percentage of respondents (excluding "don’t know") Snow removal on major city streets during past 12 months

6% 2%

20%

57%

15%

Maintenance of street signs & traffic signals

9%

59%

19%

9% 3%

Maintenance of city's water & wastewater system

8%

59%

24%

7% 2%

Snow removal on residential streets during past 12 months Maintenance of storm water drainage system

Mowing & trimming of public areas

Condition of sidewalks in your neighborhood 0%

53%

27%

8% 4%

28%

10%

8%

48%

13%

39% 20%

15%

22%

45%

12%

Very Satisfied ETC Institute (2023)

10% 4%

52%

9%

Cleanliness of streets & other public areas 6%

Maintenance of streets in your neighborhood

19%

53%

15%

12%

27%

40% Satisfied

Neutral

20%

18%

60%

80%

Dissatisfied

3%

6%

5%

10% 100%

Very Dissatisfied Page 5

2023 City of Grain Valley Community Survey Findings

Q4. City Maintenance (2/2) by percentage of respondents (excluding "don’t know") Maintenance of major city streets (e.g., Sni‐A‐Bar, Eagles 4% Pkwy, Duncan)

47%

25%

Adequacy of city street lighting 4%

41%

29%

Accessibility of streets, sidewalks, & buildings for people 5% with disabilities

38%

36%

Condition of sidewalks in city 4%

35%

Maintenance & preservation of Downtown Grain Valley 5%

33%

18%

5%

22%

4%

16%

34%

23%

5%

4%

30%

24%

8%

Condition of pavement markings on streets 3%

30%

35%

25%

7%

On‐street bicycle infrastructure (bike lanes/wayfinding 4% signs)

27%

40%

20%

8%

Maintenance of streets not owned or maintained by 3% city (e.g. Buckner Tarsney Rd, Jefferson, 40 Hwy) 0%

21%

29% 20%

Very Satisfied ETC Institute (2023)

28%

40% Satisfied

Neutral

19%

60%

80%

100%

Dissatisfied

Very Dissatisfied Page 6

2023 City of Grain Valley Community Survey Findings

Q5. Which THREE maintenance services do you think should receive the MOST EMPHASIS from the city over the next TWO years? (1/2) by percentage of respondents who selected the items as one of their top three choices Maintenance of streets not owned or maintained by City (e.g., Buckner Tarsney Rd, Jefferson, 40 Hwy)

32%

28%

Maintenance & preservation of Downtown Grain Valley

27%

Adequacy of City street lighting Maintenance of major City streets (e.g., Sni‐A‐Bar, Eagles Pkwy, Duncan)

22%

Condition of sidewalks in City

19%

Maintenance of streets in your neighborhood

19%

Accessibility of streets, sidewalks, & buildings for people with disabilities

18%

Snow removal on residential streets during past 12 months

15%

Condition of sidewalks in your neighborhood

15% 0%

ETC Institute (2023)

20% Top choice

2nd choice

3rd choice Page 7

2023 City of Grain Valley Community Survey Findings

Q5. Which THREE maintenance services do you think should receive the MOST EMPHASIS from the city over the next TWO years? (2/2) by percentage of respondents who selected the items as one of their top three choices

Mowing & trimming of public areas

14%

Condition of pavement markings on streets

14%

Cleanliness of streets & other public areas

13%

On‐street bicycle infrastructure (bike lanes/wayfinding signs)

11%

Maintenance of street signs & traffic signals

7%

Maintenance of City's water & wastewater system

7%

Snow removal on major City streets during past 12 months

7%

6%

Maintenance of storm water drainage system 0%

20% Top choice

ETC Institute (2023)

2nd choice

3rd choice Page 8

2023 City of Grain Valley Community Survey Findings

Q6. Public Safety Services (1/2) by percentage of respondents (excluding "don’t know")

Professionalism of City police personnel

Effectiveness of local police protection

11%

6%

27%

47%

18%

53%

24%

10%

2%

1%

Overall competence of City's police personnel

16%

48%

29%

5%

2%

How quickly police respond to emergencies

15%

49%

29%

7%

1%

Enforcement of local traffic laws

6%

47%

29%

12%

5%

11%

41%

35%

8%

5%

Quality of animal control

Customer service from animal control officers

0%

ETC Institute (2023)

6% 3%

39%

36%

15%

20%

40%

Very Satisfied

Satisfied

60% Neutral

80% Dissatisfied

100%

Very Dissatisfied Page 9

2023 City of Grain Valley Community Survey Findings

Q6. Public Safety Services (2/2) by percentage of respondents (excluding "don’t know")

City's overall efforts to prevent crime

7%

42%

City's overall efforts in youth outreach & DARE services

9%

40%

Responsiveness of police to the investigation of criminal offenses

9%

39%

40%

Enforcement of animal codes (e.g., animal welfare, pet licensing)

8%

39%

38%

Visibility of police in neighborhoods

9%

City's Municipal Court

7%

32%

Visibility of police in retail & commercial areas

7%

32%

0%

ETC Institute (2023)

32%

20%

40% Very Satisfied Satisfied

33%

13%

42%

31%

5% 4%

11%

11%

60% Neutral

2%

4%

6%

22%

55%

43%

5%

4% 2%

14%

4%

80% 100% Dissatisfied Very Dissatisfied Page 10

2023 City of Grain Valley Community Survey Findings

Q7. Which THREE public safety services do you think should receive the MOST EMPHASIS from the city over the next TWO years? by percentage of respondents who selected the items as one of their top three choices Visibility of police in neighborhoods

42%

City's overall efforts to prevent crime

36%

Effectiveness of local police protection

27%

How quickly police respond to emergencies

22%

Enforcement of local traffic laws

19%

Overall competence of City's police personnel

18%

Visibility of police in retail & commercial areas

18%

City's overall efforts in youth outreach & DARE services

16%

Responsiveness of police to the investigation of criminal offenses

13% 10%

Quality of animal control Professionalism of City police personnel

9%

Enforcement of animal codes (e.g., animal welfare, pet licensing)

9%

Customer service from animal control officers

5%

City's Municipal Court

4% 0%

20%

40% Top choice

ETC Institute (2023)

2nd choice

3rd choice Page 11

2023 City of Grain Valley Community Survey Findings

Q8. Code Enforcement by percentage of respondents (excluding "don’t know")

Enforcing trash, weeds, & exterior maintenance in your neighborhood

9%

Enforcing sign regulations

6%

37%

29%

37%

17%

44%

9%

11%

Enforcing exterior maintenance of residential property (e.g., 3% condition of buildings)

30%

Enforcing cleanup of trash & debris on 3% private property

29%

33%

23%

12%

Enforcing mowing & cutting of weeds on 3% private property

27%

34%

25%

11%

0%

35%

20%

40% Very Satisfied

ETC Institute (2023)

Satisfied

23%

60% Neutral

80% Dissatisfied

2%

9%

100%

Very Dissatisfied Page 12

2023 City of Grain Valley Community Survey Findings

Q9. Which TWO code enforcement services do you think should receive the MOST EMPHASIS from the city over the next TWO years? by percentage of respondents who selected the items as one of their top two choices

Enforcing cleanup of trash & debris on private property

52%

Enforcing mowing & cutting of weeds on private property

37%

Enforcing exterior maintenance of residential property (e.g., condition of buildings)

Enforcing trash, weeds, & exterior maintenance in your neighborhood

31%

19%

Enforcing sign regulations

16%

0%

20%

40% Top choice

ETC Institute (2023)

60% 2nd choice Page 13

2023 City of Grain Valley Community Survey Findings

Q10. Water Services by percentage of respondents (excluding "don’t know")

Quality of utility billing (accuracy of bills, email bills, ease of paying online, etc.)

20%

24%

Quality of drinking water

63%

19%

Quality of utility billing customer service

Condition of catch basins (storm drains) in your neighborhood

12%

Timeliness of water/sewer line break repairs

14%

0%

13%

54%

13%

Quality of wastewater (sewer) services

ETC Institute (2023)

62%

56%

55%

47%

20% Very Satisfied

40% Satisfied

60% Neutral

2% 2%

13%

6% 3%

20%

4% 1%

22%

2% 1%

22%

6% 4%

37%

3%

80% 100% Dissatisfied Very Dissatisfied Page 14

2023 City of Grain Valley Community Survey Findings

Q11. Communication by percentage of respondents (excluding "don’t know")

Quality of City's email newsletter

11%

City's social media pages (Facebook, Instagram, TikTok, & Twitter)

8%

39%

Availability of information about City 7% programs & services

40%

Overall user‐friendliness of City's website 6%

40%

City efforts to keep you informed about local issues

38%

38%

7%

44%

3% 3%

10%

38%

5%

18%

31%

5%

8% 3%

43%

20%

27%

8%

Elected officials' efforts to support a 5% dialogue with City residents

20%

Level of public involvement in local 3% decision‐making

19%

39%

24%

14%

Opportunity to engage/provide input into 5% decisions made by elected officials

17%

42%

23%

14%

0%

20% Very Satisfied

ETC Institute (2023)

24%

40%

40% Satisfied

60% Neutral

12%

80% Dissatisfied

100%

Very Dissatisfied Page 15

2023 City of Grain Valley Community Survey Findings

Q12. From which of the following sources do you currently get information about the City of Grain Valley? by percentage of respondents (multiple selections could be made) City social media pages

54%

From neighbors/friends/family

51%

City's website (CityofGrainValley.org)

37%

Valley News

34%

Neighborhood groups

30%

Television news

15%

Email newsletter

14%

The Examiner

7%

KC Star

3% 0%

ETC Institute (2023)

20%

40%

60% Page 16

2023 City of Grain Valley Community Survey Findings

Q13. Which TWO of the sources of information listed in Question 12 do you PREFER to use to get information about the City of Grain Valley? by percentage of respondents who selected the items as one of their top two choices City social media pages

45%

City's website (CityofGrainValley.org)

31%

Email newsletter

25%

Valley News

23%

Neighborhood groups

12%

From neighbors/friends/family

12%

Television news

7%

The Examiner

5%

KC Star

0% 0%

20%

40% Top choice

ETC Institute (2023)

2nd choice Page 17

2023 City of Grain Valley Community Survey Findings

Q14. Parks and Recreation Services by percentage of respondents (excluding "don’t know") Maintenance & appearance of City community centers

11%

53%

Maintenance of City parks & quality of equipment

8%

54%

28%

7% 3%

Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain)

10%

51%

28%

10% 2%

Availability of walking & biking trails

13%

46%

5% 2%

30%

13%

24%

4%

Quality of facilities (e.g., picnic shelters, playgrounds) in City parks

9%

46%

32%

11%

Quality of equipment at City parks (playgrounds, shelters, etc.)

9%

46%

32%

11% 3%

Quality of customer service from Parks & Recreation employees Programs & activities at City community centers

11%

36%

39%

10% 5%

Quality of senior programs at Community Center

14%

31%

42%

8% 5%

42%

10% 4%

Quality of youth recreation programs

9%

35%

City swimming pools & programs

8%

35%

31%

Number of City parks

7%

35%

33%

Quality of communication from Parks & Recreation

9%

33%

40%

13%

6%

Quality of adult recreation programs

8%

31%

41%

14%

6%

Concession operations at City parks

6% 0%

20%

40% Satisfied

16%

Neutral

60% Dissatisfied

10%

20%

5%

10%

51%

30%

Very Satisfied ETC Institute (2023)

5% 3%

38%

38%

16%

2%

80%

3%

100%

Very Dissatisfied Page 18

2023 City of Grain Valley Community Survey Findings

Q15. Which THREE parks and recreation services do you think should receive the MOST EMPHASIS from the city over the next TWO years? by percentage of respondents who selected the items as one of their top three choices Availability of walking & biking trails

34%

City swimming pools & programs

23%

Number of City parks

21%

Maintenance of City parks & quality of equipment

20%

Quality of equipment at City parks (playgrounds, shelters, etc.)

18%

Programs & activities at City community centers

17%

Quality of senior programs at Community Center

15%

Maintenance & appearance of City community centers

15%

Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain) Quality of adult recreation programs

14%

Quality of facilities (e.g., picnic shelters, playgrounds) in City parks

13%

14%

10%

Quality of communication from Parks & Recreation Quality of youth recreation programs

9%

Concession operations at City parks

4%

Quality of customer service from Parks & Recreation employees

4% 0%

20% Top choice

ETC Institute (2023)

40% 2nd choice

3rd choice Page 19

2023 City of Grain Valley Community Survey Findings

Q16. Planning and Zoning by percentage of respondents (excluding "don’t know")

Quality of new commercial building designs in City

43%

8%

Quality of private & commercial landscaping 7% in City

Types of new commercial & retail development in City

8%

Types of new residential development in City 6%

0%

40%

37%

32%

29%

29%

20% Very Satisfied

ETC Institute (2023)

36%

22%

32%

40% Satisfied

22%

60% Neutral

6%

12%

5%

9%

12%

80% Dissatisfied

7%

100%

Very Dissatisfied Page 20

2023 City of Grain Valley Community Survey Findings

Q17. Which of the planning and zoning services do you think should receive the MOST EMPHASIS from the city over the next TWO years by percentage of respondents.

Types of new commercial & retail development in City

42%

Types of new residential development in City

25%

Quality of new commercial building designs in City

7%

Quality of private & commercial landscaping in City

7%

0% ETC Institute (2023)

20%

40% Page 21

2023 City of Grain Valley Community Survey Findings

Q18. Please rate your level of agreement with each of the following statements. by percentage of respondents (excluding "don’t know/not applicable")

City should take proactive measures to encourage existing/new business redevelopment along major business corridors in Grain Valley

Overall, the commercial areas in Grain Valley are better than they were 5 years ago

18%

It is important for my household that Grain Valley develops a thriving Downtown that brings economic opportunity to city

To encourage business redevelopment, City should use tax incentives & other economic development tools

0%

17%

57%

41%

28%

15%

23%

26%

38%

20%

40% Strongly Agree

ETC Institute (2023)

13%

47%

37%

60% Agree

Neutral

11%

80% Disagree

3%1%

5% 3%

5% 3%

11%

100%

Strongly Disagree Page 22

2023 City of Grain Valley Community Survey Findings

Q19. Do you think the City of Grain Valley is business friendly? by percentage of respondents (excluding "not provided”)

No 33%

Yes 67%

ETC Institute (2023)

Page 23

2023 City of Grain Valley Community Survey Findings

Q20. Do you think you will be living in Grain Valley five years from now? by percentage of respondents (excluding "not provided”)

No 17%

Yes 83%

ETC Institute (2023)

Page 24

2023 City of Grain Valley Community Survey Findings

Q21. Do you own or rent your current residence? by percentage of respondents (excluding "not provided”)

Rent 18%

Own 82%

ETC Institute (2023)

Page 25

2023 City of Grain Valley Community Survey Findings

Q22. Do you own a business in Grain Valley? by percentage of respondents (excluding "not provided”) Yes 5%

No 96%

ETC Institute (2023)

Page 26

2023 City of Grain Valley Community Survey Findings

Q23. What type of dwelling do you live in? by percentage of respondents (excluding "prefer not to answer") Single family house (detached from other houses) 88.7%

Duplex or townhome 10.3%

ETC Institute (2023)

1.0% Apartment or condominium building Page 27

2023 City of Grain Valley Community Survey Findings

Q24. Approximately how many years have you lived in Grain Valley? by percentage of respondents (excluding “not provided")

31+ 7%

0‐5 26%

11‐15 15%

6‐10 16%

16‐20 20%

21‐30 17% ETC Institute (2023)

Page 28

2023 City of Grain Valley Community Survey Findings

Q25. Are you or any members of your family of Hispanic, Spanish, or Latino/a/x ancestry? by percentage of respondents (excluding "not provided”) Yes 5%

No 95%

ETC Institute (2023)

Page 29

2023 City of Grain Valley Community Survey Findings

Q26. Which of the following best describes your race/ethnicity? by percentage of respondents

White or Caucasian

89.4%

Black or African American

3.0%

American Indian or Alaska Native

0.7%

Asian or Asian Indian

0.5%

Native Hawaiian or other Pacific Islander

0.2%

0.0% ETC Institute (2023)

25.0%

50.0%

75.0%

100.0% Page 30

2023 City of Grain Valley Community Survey Findings

Q27. What is your household income? by percentage of respondents (excluding “not provided")

$50K to $74,999 19%

Under $30K 8%

$125K to $149,999 12%

$75K to $99,999 19% $30K to $49,999 13%

$150K+ 16%

ETC Institute (2023)

$100K to $124,999 13%

Page 31

2023 City of Grain Valley Community Survey Findings

Q28. What is your age? by percentage of respondents (excluding “not provided")

45‐54 21%

18‐34 18%

65+ 21%

35‐44 20%

55‐64 20% ETC Institute (2023)

Page 32

2023 City of Grain Valley Community Survey Findings

Q29. Your gender: by percentage of respondents (excluding "prefer not to answer")

Male 50.5%

Female 49.2%

0.3% Self‐Describe

ETC Institute (2023)

Page 33

2023 City of Grain Valley Community Survey Findings

Q30. Including yourself, how many people live in your household? by percentage of respondents (excluding “not provided") 6+ 3%

5 8%

2 39% 1 14%

3 17%

4 18% ETC Institute (2023)

Page 34

2023 City of Grain Valley Community Survey Findings

Trends 2018 ‐ 2023

ETC Institute (2023)

Page 35

2023 City of Grain Valley Community Survey Findings

TRENDS: Q1. Please rate your satisfaction with each of the following items that may influence your perception of the City of Grain Valley. by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied” 82% 84% 81% 77% 80% 83% 78% 72% 75% 77% 74% 76% 74% 85%

As a place to live Overall feeling of safety in your neighborhood As a place to raise children Apperance of your neighborhood Overall quality of life in the city Overall feeling of safety in the city Overall quality of the educational system within city (Grain Valley Schools) 60% 60% 58% 55% 55% 56% 53%

Overall image of city Appearance of residential property in city Overall quality of services provided by city Appearance of commercial property in city

46% 38% 42% 35% 36%

As a place to work How well city is planning for development 27%

Overall value you receive for your city tax dollars & fees 0%

38% 20%

40%

60%

80% 2023

ETC Institute (2023)

100% 2018 Page 36

2023 City of Grain Valley Community Survey Findings

TRENDS: Q2. Please rate your satisfaction with the overall quality of the following major categories of services provided by the City of Grain Valley. by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied” 67%

Water & wastewater services 56%

66%

Customer service received from city employees

72% 66%

Police services

74% 62%

Stormwater runoff/stormwater management system

56% 60%

Maintenance of city buildings/facilities

65% 60%

Trash, recycling, & yard waste collection services

54% 56%

Parks & Recreation programs/facilities

65% 45%

Effectiveness of city communication with the public

54% 36%

Enforcement of city codes & ordinances

42% 33%

Maintenance of city streets, sidewalks, & infrastructure 0%

42% 20%

40%

60%

80% 2023

ETC Institute (2023)

2018 Page 37

2023 City of Grain Valley Community Survey Findings

TRENDS: Q4. Please rate your satisfaction with the following services provided by the City of Grain Valley. by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied” 72%

Snow removal on major city streets during past 12 months

74%

Maintenance of street signs & traffic signals Maintenance of city's water & wastewater system

58%

67% 67%

Snow removal on residential streets during past 12 months Maintenance of storm water drainage system

54%

Condition of sidewalks in your neighborhood Mowing & trimming of public areas Maintenance of streets in your neighborhood Maintenance of major city streets (e.g., Sni‐A‐Bar, Eagles Pkwy, Duncan)

43% 45% 49% 43% 53% 39% 48% 38% 42%

Adequacy of city street lighting Accessibility of streets, sidewalks, & buildings for people with disabilities Condition of sidewalks in city Maintenance & preservation of Downtown Grain Valley 32% 31%

On‐street bicycle infrastructure (bike lanes/wayfinding signs)

ETC Institute (2023)

61%

59% 60% 57% 59% 56% 54% 52% 55% 51%

Cleanliness of streets & other public areas

0%

69% 68% 67%

20%

40%

60% 2023

80% 2018 Page 38

2023 City of Grain Valley Community Survey Findings

TRENDS: Q6. Please rate your satisfaction with the following services provided by the City of Grain Valley. by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied” 65%

Professionalism of City police personnel

77% 65%

Effectiveness of local police protection

70% 64%

Overall competence of City's police personnel

71% 63%

How quickly police respond to emergencies

70% 53%

Enforcement of local traffic laws

67% 51%

Quality of animal control

58% 50%

City's overall efforts to prevent crime

57%

City's overall efforts in youth outreach & DARE services

49%

Responsiveness of police to the investigation of criminal offenses

48%

60% 57% 42%

Visibility of police in neighborhoods

53% 39%

City's Municipal Court 0%

51% 20%

40%

60% 2023

ETC Institute (2023)

80% 2018 Page 39

2023 City of Grain Valley Community Survey Findings

TRENDS: Q8. Please rate your satisfaction with the following services provided by the City of Grain Valley. by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied” 45% Enforcing trash, weeds, & exterior maintenance in your neighborhood

41%

43% Enforcing sign regulations 47%

34%

Enforcing exterior maintenance of residential property (e.g., condition of buildings)

34%

32% Enforcing cleanup of trash & debris on private property 34%

31%

Enforcing mowing & cutting of weeds on private property

0%

35% 20%

40% 2023

ETC Institute (2023)

2018 Page 40

2023 City of Grain Valley Community Survey Findings

TRENDS: Q10. Please rate your satisfaction with the following services provided by the City of Grain Valley. by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied” 82%

Quality of utility billing (accuracy of bills, email bills, ease of paying online, etc.)

66% 78%

Quality of drinking water 79% 75% Quality of wastewater (sewer) services 71% 75%

Quality of utility billing customer service

72% 68%

Condition of catch basins (storm drains) in your neighborhood

70% 60%

Timeliness of water/sewer line break repairs

61% 0%

20%

40%

60%

80% 2023

ETC Institute (2023)

2018 Page 41

2023 City of Grain Valley Community Survey Findings

TRENDS: Q11. Please rate your satisfaction with the following services provided by the City of Grain Valley. by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied” 48%

City's social media pages (Facebook, Instagram, TikTok, & Twitter)

48%

47%

Availability of information about City programs & services

50%

46% Overall user‐friendliness of City's website 48%

45%

City efforts to keep you informed about local issues

45%

23%

Level of public involvement in local decision‐making

0%

30% 20%

40% 2023

ETC Institute (2023)

2018 Page 42

2023 City of Grain Valley Community Survey Findings

TRENDS: Q14. Please rate your satisfaction with the following services provided by the City of Grain Valley. by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied” 63%

Maintenance & apperance of City community centers

73% 62%

Maintenance of City parks & quality of equipment

69%

Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain)

61% 56% 59%

Availability of walking & biking trails

49%

Quality of facilities (e.g., picnic shelters, playgrounds) in City parks

55%

Quality of customer service from Parks & Recreation employees

54%

62% 59% 46%

Programs & activities at City community centers

56% 45%

Quality of senior programs at Community Center

54% 43%

City swimming pools & programs

56% 42%

Number of City parks

50% 41%

Quality of communication from Parks & Recreation

52% 39%

Quality of adult recreation programs

49% 36%

Concession operations at City parks 0%

47% 20%

40%

60%

80% 2023

ETC Institute (2023)

2018 Page 43

2023 City of Grain Valley Community Survey Findings

TRENDS: Q16. Please rate your satisfaction with the following aspects of Planning and Zoning in Grain Valley. by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied”

51% Quality of new commercial building designs in City 53%

47% Quality of private & commercial landscaping in City 47%

40% Types of new commercial & retail development in City 44%

34% Types of new residential development in City 47%

0%

20%

40%

60% 2023

ETC Institute (2023)

2018 Page 44

2023 City of Grain Valley Community Survey Findings

TRENDS: Q18. Please rate your level of agreement with each of the following statements. by percentage of respondents who rated the item as "Strongly Agree” or "Agree”

83% City should take proactive measures to encourage existing/new business redevelopment along major business corridors in Grain Valley 88%

75%

Overall, the commercial areas in Grain Valley are better than they were 5 years ago

70%

53% To encourage business redevelopment, City should use tax incentives & other economic development tools 55%

0%

20%

40%

60%

80% 2023

ETC Institute (2023)

100% 2018

Page 45

2023 City of Grain Valley Community Survey Findings

Benchmarking

ETC Institute (2023)

Page 46

2023 City of Grain Valley Community Survey Findings

Benchmarking Summary Overview ETC Institute's DirectionFinder program was originally developed in 1999 to help community leaders across the United States use statistically valid community survey data as a tool for making better decisions. Since November of 1999, the survey has been conducted in more than 500 cities in 49 states.

Most participating cities conduct the survey on an annual or biennial basis.

This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during the summer of 2023 to a random sample of more than 9,000 residents across the United States and (2) surveys administered by ETC Institute for Kansas City (KC) Metropolitan Area clients during the past two years.

Interpreting the Charts The charts on the following pages show how the overall ratings for Grain Valley compare to the U.S. Average and the results of Kansas City (KC) Metro area clients who regularly track their performance with similar surveys. The red bar shows the U.S. Average and the yellow bar shows the average for the communities in Kansas City Metro area who have administered a survey with ETC Institute during the past two years.

ETC Institute (2023)

Page 47

2023 City of Grain Valley Community Survey Findings

Q1. Perceptions: Grain Valley vs. U.S. Average vs. KC Metro Average by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied”

82% As a place to live

49% 86%

81%

Overall feeling of safety in your neighborhood

66% 76%

80% 61%

As a place to raise children

79%

78% Apperance of your neighborhood

55% 57%

74%

Overall quality of the education system within the city (Grain Valley Schools)

46% 25%

60% Overall image of the city

53% 69%

35%

How well the city is planning for development

39% 48%

27%

Overall value you receive for your city tax dollars and fees

33% 56% 0%

20%

40%

60% Grain Valley

ETC Institute (2023)

U.S. Average

80% KC Metro Average Page 48

2023 City of Grain Valley Community Survey Findings

Q2. Quality of City Services: Grain Valley vs. U.S. Average vs. KC Metro Average by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied”

69%

Overall quality of library services provided by Mid Continent Public Library

64% 87%

66% 39%

Customer service received from City employees

74%

66% 53%

Police services

77%

62%

Stormwater runoff/stormwater management system

50% 61%

60%

Trash, recycling, & yard waste collection services

55%

Maintenance of City buildings/facilities

56%

78%

60% 74%

56% 49%

Parks & Recreation programs/facilities

80%

36% 40%

Enforcement of City codes & ordinances

52%

33%

Maintenance of City streets, sidewalks, & infrastructure

41% 52%

0%

20%

40% Grain Valley

ETC Institute (2023)

60% U.S. Average

80% KC Metro Average Page 49

2023 City of Grain Valley Community Survey Findings

Q4. City Maintenance: Grain Valley vs. U.S. Average vs. KC Metro Average (1/2) by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied”

72%

Snow removal on major City streets during past 12 months

58% 77%

69% 63%

Maintenance of street signs & traffic signals

73%

68% Maintenance of City's water & wastewater system

53% 69%

67%

Snow removal on residential streets during past 12 months

47% 66%

61% 48%

Maintenance of storm water drainage system

61%

59% 53%

Cleanliness of streets & other public areas

68%

52% 55%

Mowing and trimming of public areas

74% 0%

20%

40% Grain Valley

ETC Institute (2023)

60% U.S. Average

80% KC Metro Average Page 50

2023 City of Grain Valley Community Survey Findings

Q4. City Maintenance: Grain Valley vs. U.S. Average vs. KC Metro Average (2/2) by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied”

52% 49% 52%

Maintenance of streets in your neighborhood

51% Maintenance of major City streets (e.g., Sni‐A‐Bar, Eagles Pkwy, Duncan)

50% 58%

45% 59%

Adequacy of City street lighting

67%

43%

Accessibility of streets, sidewalks, & buildings for people with disabilities

52% 38%

39% 47%

Condition of sidewalks in City

53%

34% 50%

Condition of pavement markings on streets 36%

32%

On‐street bicycle infrastructure (bike lanes/wayfinding signs) 0%

42% 41% 20%

40% Grain Valley

ETC Institute (2023)

60%

80%

U.S. Average

KC Metro Average Page 51

2023 City of Grain Valley Community Survey Findings

Q6. Public Safety Services: Grain Valley vs. U.S. Average vs. KC Metro Average by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied”

63% How quickly police respond to emergencies

56% 75%

53% Enforcement of local traffic laws

50% 64%

51% Quality of animal control

49% 57%

50% 49%

City's overall efforts to prevent crime

63%

42% Visibility of police in neighborhoods

54% 69%

39% Visibility of police in retail & commercial areas

51% 66% 0%

20%

40% Grain Valley

ETC Institute (2023)

60% U.S. Average

80% KC Metro Average Page 52

2023 City of Grain Valley Community Survey Findings

Q8. Code Enforcement: Grain Valley vs. U.S. Average vs. KC Metro Average by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied”

43% 45%

Enforcing sign regulations

56%

34% Enforcing exterior maintenance of residential property (e.g., condition of buildings)

44% 45%

32% Enforcing cleanup of trash & debris on private property

45% 43%

0%

20%

40% Grain Valley

ETC Institute (2023)

U.S. Average

60% KC Metro Average Page 53

2023 City of Grain Valley Community Survey Findings

Q10. Water Services: Grain Valley vs. U.S. Average vs. KC Metro Average by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied”

75%

54%

Quality of wastewater (sewer) services

69%

0%

20%

40% Grain Valley

ETC Institute (2023)

60% U.S. Average

80% KC Metro Average Page 54

2023 City of Grain Valley Community Survey Findings

Q11. Communication: Grain Valley vs. U.S. Average vs. KC Metro Average by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied”

48% City's social media pages (Facebook, Instagram, TikTok, & Twitter)

39% 51%

47% Availability of information about City programs & services

46% 60%

46% Overall user‐friendliness of City's website

42% 55%

45% City efforts to keep you informed about local issues

43% 59%

23% Level of public involvement in local decision‐making

34% 40% 0%

20%

40% Grain Valley

ETC Institute (2023)

U.S. Average

60% KC Metro Average Page 55

2023 City of Grain Valley Community Survey Findings

Q14. Parks and Recreation: Grain Valley vs. U.S. Average vs. KC Metro Average by percentage of respondents who rated the item as "Very Satisfied” or "Satisfied”

62% Maintenance of city parks & quality of equipment

76% 80%

61% Quality of outdoor athletic fields (e.g., Baseball, football, Monkey Mountain)

63% 68%

59% Availability of walking & biking trails

64% 65%

42% Number of city parks

70% 78%

39% Quality of adult recreation programs

48% 51% 0%

ETC Institute (2023)

20%

40% Grain Valley

60% U.S. Average

80% KC Metro Average Page 56

2023 City of Grain Valley Community Survey Findings

Importance‐Satisfaction Analysis

ETC Institute (2023)

Page 57

2023 City of Grain Valley Community Survey Findings

Importance‐Satisfaction Analysis Overview Today, city officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied.

The Importance‐Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision‐making criteria for each of the services they are providing. The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high.

Methodology The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the City’s performance in the related area (the sum of the ratings of 4 and 5 on a 5‐point scale excluding “Don’t Know” responses).

“Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. [IS=Importance x (1‐Satisfaction)].

Example of the Calculation: Respondents were asked to identify the major categories of city services they think should receive the most emphasis from the city over the next two years. Seventy‐five percent (75.3%) of respondents selected maintenance of city streets, sidewalks, and infrastructure as one of the services they would most like the city to emphasize.

With regard to satisfaction, 32.6% of respondents surveyed rated the City’s overall performance in the maintenance of city streets, sidewalks, and infrastructure, as a “4” or “5” on a 5‐point scale (where “5” means “Very Satisfied”) excluding “Don’t Know” responses. The I‐S rating for the maintenance of city streets, sidewalks, and infrastructure, was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 75.3% was multiplied by 67.4% (1‐0.326). This calculation yielded an I‐S rating of 0.5075 which ranked first out of 11 major service categories.

The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service.

ETC Institute (2023)

Page 58

2023 City of Grain Valley Community Survey Findings

Importance‐Satisfaction Analysis The lowest rating is 0.00 and could be achieved under either of the following two situations: 

If 100% of the respondents were positively satisfied with the delivery of the service



If none (0%) of the respondents selected the service as one for the three most important areas for the City to emphasize over the next two years.

Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. 

Definitely Increase Emphasis (IS>=0.20)



Increase Current Emphasis (0.10<=IS<0.20)



Maintain Current Emphasis (IS<0.10)

The results for the City of Grain Valley are provided on the following pages.

ETC Institute (2023)

Page 59

2023 City of Grain Valley Community Survey Findings

2023 Importance‐Satisfaction Rating Grain Valley, Missouri

Major Categories of City Services Most Important %

Most Important Rank

Satisfaction %

Satisfaction Rank

Very High Priority (IS >.20) Maintenance of city streets, sidewalks, and infrastructure Enforcement of city codes and ordinances

75% 34%

1 3

33% 36%

11 10

0.5075 0.2189

1 2

High Priority (IS .10‐.20) Effectiveness of city communication with the public Parks and Recreation programs/facilities Police services

32% 29% 35%

4 5 2

45% 56% 66%

9 8 4

0.1774 0.1297 0.1211

3 4 5

Medium Priority (IS <.10) Trash, recycling, and yard waste collection services Maintenance of city buildings/facilities Water and wastewater services

20% 14% 13%

60% 60% 67%

8% 6% 5%

7 6 2 5 3 1

0.0800 0.0546 0.0430

Stormwater runoff/stormwater management system Customer service received from city employees Overall quality of library services provided by Mid Continent Public Library

6 7 8 9 10 11

6 7 8 9 10 11

Category of Service

62% 66% 69%

Importance‐ Satisfaction Rating I‐S Rating Rank

0.0323 0.0186 0.0146

Note: The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %) Most Important %:

The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought the City should emphasize.

Satisfaction %:

The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'

Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.

© 2023 DirectionFinder by ETC Institute

ETC Institute (2023)

Page 60

2023 City of Grain Valley Community Survey Findings

2023 Importance‐Satisfaction Rating Grain Valley, Missouri

City Maintenance Most Important %

Most Important Rank

Satisfaction %

Satisfaction Rank

32%

1

24%

17

0.2430

1

High Priority (IS .10‐.20) Maintenance & preservation of Downtown Grain Valley Adequacy of City street lighting Condition of sidewalks in City Maintenance of major City streets (e.g., Sni‐A‐Bar, Eagles Pkwy, Duncan) Accessibility of streets, sidewalks, & buildings for people with disabilities

28% 27% 19% 22% 18%

2 3 5 4 7

38% 45% 39% 51% 43%

14 11 13 10 12

0.1733 0.1496 0.1151 0.1049 0.1049

2 3 4 5 6

Medium Priority (IS <.10) Condition of pavement markings on streets Maintenance of streets in your neighborhood On‐street bicycle infrastructure (bike lanes/wayfinding signs) Mowing & trimming of public areas Condition of sidewalks in your neighborhood Cleanliness of streets & other public areas Snow removal on residential streets during past 12 months Maintenance of City's water & wastewater system Maintenance of street signs & traffic signals Maintenance of storm water drainage system Snow removal on major City streets during past 12 months

14% 19% 11% 14% 15% 13% 15% 7% 7% 6% 7%

11 6 13 10 9 12 8 15 14 17 16

34% 52% 32% 56% 57% 59% 67% 67% 69% 61% 72%

15 9 16 8 7 6 4 3 2 5 1

0.0914 0.0894 0.0739 0.0628 0.0622 0.0536 0.0485 0.0235 0.0226 0.0218 0.0188

7 8 9 10 11 12 13 14 15 16 17

Category of Service Very High Priority (IS >.20) Maintenance of streets not owned or maintained by City (e.g., Buckner Tarsney Rd, Jefferson, 40 Hwy)

Importance‐ Satisfaction Rating I‐S Rating Rank

Note: The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %) Most Important %:

The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought the City should emphasize.

Satisfaction %:

The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'

Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.

© 2023 DirectionFinder by ETC Institute

ETC Institute (2023)

Page 61

2023 City of Grain Valley Community Survey Findings

2023 Importance‐Satisfaction Rating Grain Valley, Missouri

Public Safety Services Most Important %

Most Important Rank

Satisfaction %

Satisfaction Rank

Very High Priority (IS >.20) Visibility of police in neighborhoods

42%

1

42%

12

0.2443

1

High Priority (IS .10‐.20) City's overall efforts to prevent crime Visibility of police in retail & commercial areas

36% 18%

2 7

50% 39%

8 14

0.1808 0.1102

2 3

Medium Priority (IS <.10) Effectiveness of local police protection Enforcement of local traffic laws City's overall efforts in youth outreach & DARE services How quickly police respond to emergencies Responsiveness of police to the investigation of criminal offenses Overall competence of City's police personnel Quality of animal control Enforcement of animal codes (e.g., animal welfare, pet licensing) Professionalism of City police personnel City's Municipal Court Customer service from animal control officers

27% 19% 16% 22% 13% 18% 10% 9% 9% 4% 5%

3 5 8 4 9 6 10 12 11 14 13

65% 53% 49% 63% 48% 64% 51% 47% 65% 39% 51%

2 5 9 4 10 3 6 11 1 13 7

0.0970 0.0869 0.0824 0.0813 0.0663 0.0659 0.0496 0.0462 0.0326 0.0255 0.0229

4 5 6 7 8 9 10 11 12 13 14

Category of Service

Importance‐ Satisfaction Rating I‐S Rating Rank

Note: The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %) Most Important %:

The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought the City should emphasize.

Satisfaction %:

The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'

Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.

© 2023 DirectionFinder by ETC Institute

ETC Institute (2023)

Page 62

2023 City of Grain Valley Community Survey Findings

2023 Importance‐Satisfaction Rating Grain Valley, Missouri

Codes Enforcement Most Important %

Most Important Rank

Satisfaction %

Satisfaction Rank

52% 37%

1 2

32% 31%

4 5

0.3516 0.2557

1 2

31%

3

34%

3

0.2069

3

High Priority (IS .10‐.20) Enforcing trash, weeds, & exterior maintenance in your neighborhood

19%

4

45%

1

0.1049

4

Medium Priority (IS <.10) Enforcing sign regulations

16%

5

43%

2

0.0918

5

Category of Service Very High Priority (IS >.20) Enforcing cleanup of trash & debris on private property Enforcing mowing & cutting of weeds on private property Enforcing exterior maintenance of residential property (e.g., condition of buildings)

Importance‐ Satisfaction Rating I‐S Rating Rank

Note: The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %) Most Important %:

The "Most Important" percentage represents the sum of the first and second most important responses for each item. Respondents were asked to identify the items they thought the City should emphasize.

Satisfaction %:

The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'

Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.

© 2023 DirectionFinder by ETC Institute

ETC Institute (2023)

Page 63

2023 City of Grain Valley Community Survey Findings

2023 Importance‐Satisfaction Rating Grain Valley, Missouri

Parks and Recreation Services Most Important %

Most Important Rank

Satisfaction %

Satisfaction Rank

High Priority (IS .10‐.20) Availability of walking & biking trails City swimming pools & programs Number of City parks

34% 23% 21%

1 2 3

59% 43% 42%

4 11 12

0.1397 0.1304 0.1204

1 2 3

Medium Priority (IS <.10) Programs & activities at City community centers Quality of adult recreation programs Quality of senior programs at Community Center Quality of equipment at City parks (playgrounds, shelters, etc.)

Maintenance of City parks & quality of equipment Quality of facilities (e.g., picnic shelters, playgrounds) in City parks Quality of communication from Parks & Recreation Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain) Maintenance & appearance of City community centers Quality of youth recreation programs Concession operations at City parks Quality of customer service from Parks & Recreation employees

17% 14% 15% 18% 20% 13% 10% 14% 15% 9% 4% 4%

6 10 7 5 4 11 12 9 8 13 14 15

46% 39% 45% 54% 62% 55% 41% 61% 63% 44% 36% 54%

8 14 9 6 2 5 13 3 1 10 15 7

0.0897 0.0857 0.0837 0.0817 0.0754 0.0604 0.0586 0.0554 0.0540 0.0530 0.0281 0.0161

4 5 6 7 8 9 10 11 12 13 14 15

Category of Service

Importance‐ Satisfaction Rating I‐S Rating Rank

Note: The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %) Most Important %:

The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought the City should emphasize.

Satisfaction %:

The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'

Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.

© 2023 DirectionFinder by ETC Institute

ETC Institute (2023)

Page 64

2023 City of Grain Valley Community Survey Findings

Tabular data

ETC Institute (2023)

Page 65

2023 City of Grain Valley Community Survey Findings

Q1. Perceptions of the Community. Please rate your satisfaction with each of the following items that may influence your perception of the City of Grain Valley.

(N=404)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q1‐1. Appearance of commercial property in City

7.7%

44.3%

26.7%

15.8%

3.0%

2.5%

Q1‐2. Appearance of residential property in City

7.4%

49.5%

25.5%

13.1%

2.0%

2.5%

Q1‐3. Appearance of your neighborhood

30.2%

46.8%

10.4%

10.1%

1.2%

1.2%

Q1‐4. As a place to live

29.2%

51.5%

14.4%

3.2%

0.7%

1.0%

Q1‐5. As a place to raise children

25.5%

44.3%

15.6%

1.5%

0.5%

12.6%

Q1‐6. As a place to work

7.2%

16.1%

29.0%

6.9%

2.7%

38.1%

Q1‐7. Overall feeling of safety in your neighborhood

25.0%

55.7%

12.1%

5.7%

1.2%

0.2%

Q1‐8. How well City is planning for development

4.5%

25.7%

25.7%

20.5%

10.9%

12.6%

Q1‐9. Overall feeling of safety in City

13.6%

59.2%

18.3%

6.4%

1.0%

1.5%

Q1‐10. Overall image of City

10.4%

48.0%

26.2%

10.1%

3.2%

2.0%

Q1‐11. Overall quality of the education system within City (Grain Valley Schools)

28.5%

33.9%

14.9%

5.0%

2.5%

15.3%

Q1‐12. Overall quality of life in City

14.9%

59.4%

19.1%

4.2%

1.2%

1.2%

Q1‐13. Overall quality of services provided by City

7.9%

46.0%

23.8%

15.3%

4.2%

2.7%

Q1‐14. Overall value you receive for your City tax dollars & fees

4.0%

22.5%

28.7%

22.0%

19.6%

3.2%

ETC Institute (2023)

Don't know

Page 66

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q1. Perceptions of the Community. Please rate your satisfaction with each of the following items that may influence your perception of the City of Grain Valley. (without "don't know") (N=404) Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q1‐1. Appearance of commercial property in City

7.9%

45.4%

27.4%

16.2%

3.0%

Q1‐2. Appearance of residential property in City

7.6%

50.8%

26.1%

13.5%

2.0%

Q1‐3. Appearance of your neighborhood

30.6%

47.4%

10.5%

10.3%

1.3%

Q1‐4. As a place to live

29.5%

52.0%

14.5%

3.3%

0.8%

Q1‐5. As a place to raise children

29.2%

50.7%

17.8%

1.7%

0.6%

Q1‐6. As a place to work

11.6%

26.0%

46.8%

11.2%

4.4%

Q1‐7. Overall feeling of safety in your neighborhood

25.1%

55.8%

12.2%

5.7%

1.2%

Q1‐8. How well City is planning for development

5.1%

29.5%

29.5%

23.5%

12.5%

Q1‐9. Overall feeling of safety in City

13.8%

60.1%

18.6%

6.5%

1.0%

Q1‐10. Overall image of City

10.6%

49.0%

26.8%

10.4%

3.3%

Q1‐11. Overall quality of the education system within City (Grain Valley Schools)

33.6%

40.1%

17.5%

5.8%

2.9%

Q1‐12. Overall quality of life in City

15.0%

60.2%

19.3%

4.3%

1.3%

Q1‐13. Overall quality of services provided by City

8.1%

47.3%

24.4%

15.8%

4.3%

ETC Institute (2023)

Page 67

2023 City of Grain Valley Community Survey Findings

Q1. Perceptions of the Community. Please rate your satisfaction with each of the following items that may influence your perception of the City of Grain Valley. (without "don't know")

Q1‐14. Overall value you receive for your City tax dollars & fees

ETC Institute (2023)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

4.1%

23.3%

29.7%

22.8%

20.2%

Page 68

2023 City of Grain Valley Community Survey Findings

Q2. Quality of City Services. Please rate your satisfaction with the overall quality of the following major categories of services provided by the City of Grain Valley.

(N=404)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q2‐1. Customer service received from City employees

18.8%

37.4%

22.8%

5.0%

1.0%

15.1%

Q2‐2. Effectiveness of City communication with the public

7.2%

35.1%

32.4%

15.1%

4.5%

5.7%

Q2‐3. Overall quality of library services provided by Mid Continent Public Library

20.0%

33.9%

19.1%

3.7%

1.5%

21.8%

Q2‐4. Enforcement of City codes & ordinances

5.0%

27.0%

30.4%

17.6%

8.7%

11.4%

Q2‐5. Maintenance of City buildings/facilities

7.4%

47.5%

29.2%

5.9%

1.0%

8.9%

Q2‐6. Maintenance of City streets, sidewalks, & infrastructure

2.7%

29.7%

22.0%

29.7%

15.1%

0.7%

Q2‐7. Parks & Recreation programs/facilities

8.2%

42.6%

23.8%

13.6%

2.7%

9.2%

Q2‐8. Police services

13.1%

49.5%

22.0%

7.7%

3.0%

4.7%

Q2‐9. Stormwater runoff/ stormwater management system

6.7%

46.0%

24.3%

5.0%

3.7%

14.4%

Q2‐10. Trash, recycling, & yard waste collection services

10.9%

45.3%

24.5%

8.9%

3.5%

6.9%

Q2‐11. Water & wastewater services

10.6%

51.0%

22.5%

5.2%

3.0%

7.7%

ETC Institute (2023)

Don't know

Page 69

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q2. Quality of City Services. Please rate your satisfaction with the overall quality of the following major categories of services provided by the City of Grain Valley. (without "don't know") (N=404) Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q2‐1. Customer service received from City employees

22.2%

44.0%

26.8%

5.8%

1.2%

Q2‐2. Effectiveness of City communication with the public

7.6%

37.3%

34.4%

16.0%

4.7%

Q2‐3. Overall quality of library services provided

by Mid Continent Public Library

25.6%

43.4%

24.4%

4.7%

1.9%

Q2‐4. Enforcement of City codes & ordinances

5.6%

30.4%

34.4%

19.8%

9.8%

Q2‐5. Maintenance of City buildings/facilities

8.2%

52.2%

32.1%

6.5%

1.1%

Q2‐6. Maintenance of City streets, sidewalks, & infrastructure

2.7%

29.9%

22.2%

29.9%

15.2%

Q2‐7. Parks & Recreation programs/facilities

9.0%

46.9%

26.2%

15.0%

3.0%

Q2‐8. Police services

13.8%

51.9%

23.1%

8.1%

3.1%

Q2‐9. Stormwater runoff/ stormwater management system

7.8%

53.8%

28.3%

5.8%

4.3%

Q2‐10. Trash, recycling, & yard waste collection services

11.7%

48.7%

26.3%

9.6%

3.7%

Q2‐11. Water & wastewater services

11.5%

55.2%

24.4%

5.6%

3.2%

ETC Institute (2023)

Page 70

2023 City of Grain Valley Community Survey Findings

Q3. Which THREE of the major categories of City services listed in Question 2 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q3. Top choice Customer service received from City employees Effectiveness of City communication with the public Overall quality of library services provided by Mid Continent Public Library Enforcement of City codes & ordinances Maintenance of City buildings/facilities Maintenance of City streets, sidewalks, & infrastructure Parks & Recreation programs/facilities Police services Stormwater runoff/stormwater management system Trash, recycling, & yard waste collection services Water & wastewater services None chosen Total

Number 8 39

Percent 2.0 % 9.7 %

4 39 11 170 41 47 2 9 8 26 404

1.0 % 9.7 % 2.7 % 42.1 % 10.1 % 11.6 % 0.5 % 2.2 % 2.0 % 6.4 % 100.0 %

Q3. Which THREE of the major categories of City services listed in Question 2 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q3. 2nd choice Customer service received from City employees Effectiveness of City communication with the public Overall quality of library services provided by Mid Continent Public Library Enforcement of City codes & ordinances Maintenance of City buildings/facilities Maintenance of City streets, sidewalks, & infrastructure Parks & Recreation programs/facilities Police services Stormwater runoff/stormwater management system Trash, recycling, & yard waste collection services Water & wastewater services None chosen Total

ETC Institute (2023)

Number 6 34

Percent 1.5 % 8.4 %

4 62 22 78 43 55 19 28 18 35 404

1.0 % 15.3 % 5.4 % 19.3 % 10.6 % 13.6 % 4.7 % 6.9 % 4.5 % 8.7 % 100.0 %

Page 71

2023 City of Grain Valley Community Survey Findings

Q3. Which THREE of the major categories of City services listed in Question 2 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q3. 3rd choice Customer service received from City employees Effectiveness of City communication with the public Overall quality of library services provided by Mid Continent Public Library Enforcement of City codes & ordinances Maintenance of City buildings/facilities Maintenance of City streets, sidewalks, & infrastructure Parks & Recreation programs/facilities Police services Stormwater runoff/stormwater management system Trash, recycling, & yard waste collection services Water & wastewater services None chosen Total

Number 8 57

Percent 2.0 % 14.1 %

11 37 23 56 35 41 13 45 26 52 404

2.7 % 9.2 % 5.7 % 13.9 % 8.7 % 10.1 % 3.2 % 11.1 % 6.4 % 12.9 % 100.0 %

SUM OF TOP 3 CHOICES Q3. Which THREE of the major categories of City services listed in Question 2 do you think should receive the MOST EMPHASIS from the City over the next TWO years? (top 3) Q3. Top choice Customer service received from City employees Effectiveness of City communication with the public Overall quality of library services provided by Mid Continent Public Library Enforcement of City codes & ordinances Maintenance of City buildings/facilities Maintenance of City streets, sidewalks, & infrastructure Parks & Recreation programs/facilities Police services Stormwater runoff/stormwater management system Trash, recycling, & yard waste collection services Water & wastewater services None chosen Total

ETC Institute (2023)

Number 22 130

Percent 5.4 % 32.2 %

19 138 56 304 119 143 34 82 52 26 1125

4.7 % 34.2 % 13.9 % 75.2 % 29.5 % 35.4 % 8.4 % 20.3 % 12.9 % 6.4 %

Page 72

2023 City of Grain Valley Community Survey Findings

Q4. City Maintenance. Please rate your satisfaction with the following services provided by the City of Grain Valley.

(N=404)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q4‐1. Accessibility of streets, sidewalks, & buildings for people with disabilities

4.0%

29.7%

28.5%

12.9%

3.7%

21.3%

Q4‐2. Adequacy of City street lighting

3.5%

39.4%

28.2%

20.8%

4.2%

4.0%

Q4‐3. Cleanliness of streets & other public areas

5.9%

52.2%

27.2%

10.1%

2.5%

2.0%

Q4‐4. Condition of sidewalks in City

3.5%

33.4%

32.4%

22.0%

3.7%

5.0%

Q4‐5. Condition of sidewalks in your neighborhood

11.6%

42.3%

20.3%

13.9%

5.9%

5.9%

Q4‐6. Condition of pavement markings on streets

3.2%

28.5%

32.4%

23.0%

6.4%

6.4%

Q4‐7. Maintenance & preservation of Downtown Grain Valley

4.5%

31.7%

28.7%

23.3%

7.2%

4.7%

Q4‐8. Maintenance of streets not owned or maintained by City (e.g., Buckner Tarsney Rd, Jefferson, 40 Hwy)

3.0%

19.8%

27.2%

26.2%

17.8%

5.9%

Q4‐9. Maintenance of major City streets (e.g., Sni‐A‐Bar, Eagles Pkwy, Duncan)

4.0%

45.5%

24.3%

17.8%

5.2%

3.2%

Q4‐10. Maintenance of streets in your neighborhood

12.1%

38.1%

19.3%

17.8%

9.9%

2.7%

Q4‐11. Maintenance of storm water drainage system

7.9%

45.8%

24.0%

6.9%

3.2%

12.1%

Q4‐12. Maintenance of street signs & traffic signals

9.2%

57.4%

18.8%

8.7%

3.0%

3.0%

ETC Institute (2023)

Don't know

Page 73

2023 City of Grain Valley Community Survey Findings

Q4. City Maintenance. Please rate your satisfaction with the following services provided by the City of Grain Valley.

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Don't know

Q4‐13. Maintenance of City's water & wastewater system

7.2%

52.5%

21.3%

5.9%

1.7%

11.4%

Q4‐14. Mowing & trimming of public areas

7.7%

45.8%

25.7%

11.1%

4.5%

5.2%

Q4‐15. On‐street bicycle infrastructure (bike lanes/ wayfinding signs)

3.5%

21.8%

31.9%

15.8%

6.7%

20.3%

Q4‐16. Snow removal on major City streets during past 12 months

14.4%

52.7%

18.6%

5.9%

1.5%

6.9%

Q4‐17. Snow removal on residential streets during past 12 months

13.6%

48.8%

17.6%

9.7%

3.2%

7.2%

ETC Institute (2023)

Page 74

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q4. City Maintenance. Please rate your satisfaction with the following services provided by the City of Grain Valley. (without "don't know") (N=404) Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q4‐1. Accessibility of streets, sidewalks, & buildings for people with disabilities

5.0%

37.7%

36.2%

16.4%

4.7%

Q4‐2. Adequacy of City street lighting

3.6%

41.0%

29.4%

21.6%

4.4%

Q4‐3. Cleanliness of streets & other public areas

6.1%

53.3%

27.8%

10.4%

2.5%

Q4‐4. Condition of sidewalks in City

3.6%

35.2%

34.1%

23.2%

3.9%

Q4‐5. Condition of sidewalks in your neighborhood

12.4%

45.0%

21.6%

14.7%

6.3%

Q4‐6. Condition of pavement markings on streets

3.4%

30.4%

34.7%

24.6%

6.9%

Q4‐7. Maintenance & preservation of Downtown Grain Valley

4.7%

33.2%

30.1%

24.4%

7.5%

Q4‐8. Maintenance of streets not owned or maintained by City (e.g., Buckner Tarsney Rd, Jefferson, 40 Hwy)

3.2%

21.1%

28.9%

27.9%

18.9%

Q4‐9. Maintenance of major City streets (e.g., Sni‐A‐Bar, Eagles Pkwy, Duncan)

4.1%

47.1%

25.1%

18.4%

5.4%

Q4‐10. Maintenance of streets in your neighborhood

12.5%

39.2%

19.8%

18.3%

10.2%

ETC Institute (2023)

Page 75

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q4. City Maintenance. Please rate your satisfaction with the following services provided by the City of Grain Valley. (without "don't know") Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q4‐11. Maintenance of storm water drainage system

9.0%

52.1%

27.3%

7.9%

3.7%

Q4‐12. Maintenance of street signs & traffic signals

9.4%

59.2%

19.4%

8.9%

3.1%

Q4‐13. Maintenance of City's water & wastewater system

8.1%

59.2%

24.0%

6.7%

2.0%

Q4‐14. Mowing & trimming of public areas

8.1%

48.3%

27.2%

11.7%

4.7%

Q4‐15. On‐street bicycle infrastructure (bike lanes/ wayfinding signs)

4.3%

27.3%

40.1%

19.9%

8.4%

Q4‐16. Snow removal on major City streets during past 12 months

15.4%

56.6%

19.9%

6.4%

1.6%

Q4‐17. Snow removal on residential streets during past 12 months

14.7%

52.5%

18.9%

10.4%

3.5%

ETC Institute (2023)

Page 76

2023 City of Grain Valley Community Survey Findings

Q5. Which THREE of the City maintenance services listed in Question 4 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q5. Top choice Accessibility of streets, sidewalks, & buildings for people with disabilities Adequacy of City street lighting Cleanliness of streets & other public areas Condition of sidewalks in City Condition of sidewalks in your neighborhood Condition of pavement markings on streets Maintenance & preservation of Downtown Grain Valley Maintenance of streets not owned or maintained by City (e.g., Buckner Tarsney Rd, Jefferson, 40 Hwy) Maintenance of major City streets (e.g., Sni‐A‐Bar, Eagles Pkwy, Duncan) Maintenance of streets in your neighborhood Maintenance of storm water drainage system Maintenance of street signs & traffic signals Maintenance of City's water & wastewater system Mowing & trimming of public areas On‐street bicycle infrastructure (bike lanes/wayfinding signs) Snow removal on major City streets during past 12 months Snow removal on residential streets during past 12 months None chosen Total

ETC Institute (2023)

Number

Percent

40 50 20 13 19 19 43

9.9 % 12.4 % 5.0 % 3.2 % 4.7 % 4.7 % 10.6 %

57

14.1 %

26 28 9 3 11 9

6.4 % 6.9 % 2.2 % 0.7 % 2.7 % 2.2 %

9

2.2 %

9

2.2 %

13 26 404

3.2 % 6.4 % 100.0 %

Page 77

2023 City of Grain Valley Community Survey Findings

Q5. Which THREE of the City maintenance services listed in Question 4 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q5. 2nd choice Accessibility of streets, sidewalks, & buildings for people with disabilities Adequacy of City street lighting Cleanliness of streets & other public areas Condition of sidewalks in City Condition of sidewalks in your neighborhood Condition of pavement markings on streets Maintenance & preservation of Downtown Grain Valley Maintenance of streets not owned or maintained by City (e.g., Buckner Tarsney Rd, Jefferson, 40 Hwy) Maintenance of major City streets (e.g., Sni‐A‐Bar, Eagles Pkwy, Duncan) Maintenance of streets in your neighborhood Maintenance of storm water drainage system Maintenance of street signs & traffic signals Maintenance of City's water & wastewater system Mowing & trimming of public areas On‐street bicycle infrastructure (bike lanes/wayfinding signs) Snow removal on major City streets during past 12 months Snow removal on residential streets during past 12 months None chosen Total

ETC Institute (2023)

Number

Percent

12 24 15 34 22 24 41

3.0 % 5.9 % 3.7 % 8.4 % 5.4 % 5.9 % 10.1 %

51

12.6 %

33 28 7 14 8 20

8.2 % 6.9 % 1.7 % 3.5 % 2.0 % 5.0 %

11

2.7 %

8

2.0 %

17 35 404

4.2 % 8.7 % 100.0 %

Page 78

2023 City of Grain Valley Community Survey Findings

Q5. Which THREE of the City maintenance services listed in Question 4 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q5. 3rd choice Accessibility of streets, sidewalks, & buildings for people with disabilities Adequacy of City street lighting Cleanliness of streets & other public areas Condition of sidewalks in City Condition of sidewalks in your neighborhood Condition of pavement markings on streets Maintenance & preservation of Downtown Grain Valley Maintenance of streets not owned or maintained by City (e.g., Buckner Tarsney Rd, Jefferson, 40 Hwy) Maintenance of major City streets (e.g., Sni‐A‐Bar, Eagles Pkwy, Duncan) Maintenance of streets in your neighborhood Maintenance of storm water drainage system Maintenance of street signs & traffic signals Maintenance of City's water & wastewater system Mowing & trimming of public areas On‐street bicycle infrastructure (bike lanes/wayfinding signs) Snow removal on major City streets during past 12 months Snow removal on residential streets during past 12 months None chosen Total

ETC Institute (2023)

Number

Percent

22 35 18 29 18 13 29

5.4 % 8.7 % 4.5 % 7.2 % 4.5 % 3.2 % 7.2 %

22

5.4 %

28 19 7 12 10 29

6.9 % 4.7 % 1.7 % 3.0 % 2.5 % 7.2 %

24

5.9 %

10

2.5 %

30 49 404

7.4 % 12.1 % 100.0 %

Page 79

2023 City of Grain Valley Community Survey Findings

SUM OF TOP 3 CHOICES Q5. Which THREE of the City maintenance services listed in Question 4 do you think should receive the MOST EMPHASIS from the City over the next TWO years? (top 3) Q5. Top choice Accessibility of streets, sidewalks, & buildings for people with disabilities Adequacy of City street lighting Cleanliness of streets & other public areas Condition of sidewalks in City Condition of sidewalks in your neighborhood Condition of pavement markings on streets Maintenance & preservation of Downtown Grain Valley Maintenance of streets not owned or maintained by City (e.g., Buckner Tarsney Rd, Jefferson, 40 Hwy) Maintenance of major City streets (e.g., Sni‐A‐Bar, Eagles Pkwy, Duncan) Maintenance of streets in your neighborhood Maintenance of storm water drainage system Maintenance of street signs & traffic signals Maintenance of City's water & wastewater system Mowing & trimming of public areas On‐street bicycle infrastructure (bike lanes/wayfinding signs) Snow removal on major City streets during past 12 months Snow removal on residential streets during past 12 months None chosen Total

ETC Institute (2023)

Number

Percent

74 109 53 76 59 56 113

18.3 % 27.0 % 13.1 % 18.8 % 14.6 % 13.9 % 28.0 %

130

32.2 %

87 75 23 29 29 58

21.5 % 18.6 % 5.7 % 7.2 % 7.2 % 14.4 %

44

10.9 %

27

6.7 %

60 26 1128

14.9 % 6.4 %

Page 80

2023 City of Grain Valley Community Survey Findings

Q6. Public Safety Services. Please rate your satisfaction with the following services provided by the City of Grain Valley.

(N=404)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q6‐1. City's overall efforts in youth outreach & DARE services

5.2%

23.8%

25.0%

3.2%

2.2%

40.6%

Q6‐2. Effectiveness of local police protection

10.1%

48.0%

21.5%

9.2%

1.2%

9.9%

Q6‐3. Enforcement of local traffic laws

5.4%

41.6%

26.0%

10.6%

4.7%

11.6%

Q6‐4. How quickly police respond to emergencies

9.9%

32.7%

19.6%

4.7%

0.5%

32.7%

Q6‐5. Overall competence of City's police personnel

12.4%

36.9%

22.3%

4.2%

1.7%

22.5%

Q6‐6. Professionalism of City police personnel

14.6%

38.1%

21.8%

4.7%

1.5%

19.3%

Q6‐7. Quality of animal control

7.4%

28.2%

24.5%

5.7%

3.5%

30.7%

Q6‐8. Customer service from animal control officers

8.4%

20.3%

22.0%

3.5%

1.7%

44.1%

Q6‐9. Enforcement of animal codes (e.g., animal welfare, pet licensing)

5.2%

24.8%

24.5%

6.7%

2.7%

36.1%

Q6‐10. Responsiveness of police to the investigation of criminal offenses

5.0%

22.0%

22.3%

6.2%

1.0%

43.6%

Q6‐11. City's Municipal Court

3.2%

15.1%

25.7%

1.7%

1.0%

53.2%

Q6‐12. City's overall efforts to prevent crime

5.9%

33.7%

26.5%

10.1%

3.7%

20.0%

Q6‐13. Visibility of police in neighborhoods

8.7%

30.2%

28.5%

20.5%

5.4%

6.7%

ETC Institute (2023)

Don't know

Page 81

2023 City of Grain Valley Community Survey Findings

Q6. Public Safety Services. Please rate your satisfaction with the following services provided by the City of Grain Valley.

Q6‐14. Visibility of police in retail & commercial areas

ETC Institute (2023)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Don't know

5.7%

27.5%

36.9%

11.9%

3.0%

15.1%

Page 82

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q6. Public Safety Services. Please rate your satisfaction with the following services provided by the City of Grain Valley. (without "don't know") (N=404) Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q6‐1. City's overall efforts in youth outreach & DARE services

8.8%

40.0%

42.1%

5.4%

3.8%

Q6‐2. Effectiveness of local police protection

11.3%

53.3%

23.9%

10.2%

1.4%

Q6‐3. Enforcement of local traffic laws

6.2%

47.1%

29.4%

12.0%

5.3%

Q6‐4. How quickly police respond to emergencies

14.7%

48.5%

29.0%

7.0%

0.7%

Q6‐5. Overall competence of City's police personnel

16.0%

47.6%

28.8%

5.4%

2.2%

Q6‐6. Professionalism of City police personnel

18.1%

47.2%

27.0%

5.8%

1.8%

Q6‐7. Quality of animal control

10.7%

40.7%

35.4%

8.2%

5.0%

Q6‐8. Customer service from animal control officers

15.0%

36.3%

39.4%

6.2%

3.1%

Q6‐9. Enforcement of animal codes (e.g., animal welfare, pet licensing)

8.1%

38.8%

38.4%

10.5%

4.3%

Q6‐10. Responsiveness of police to the investigation of criminal offenses

8.8%

39.0%

39.5%

11.0%

1.8%

Q6‐11. City's Municipal Court

6.9%

32.3%

55.0%

3.7%

2.1%

Q6‐12. City's overall efforts to prevent crime

7.4%

42.1%

33.1%

12.7%

4.6%

Q6‐13. Visibility of police in neighborhoods

9.3%

32.4%

30.5%

22.0%

5.8%

ETC Institute (2023)

Page 83

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q6. Public Safety Services. Please rate your satisfaction with the following services provided by the City of Grain Valley. (without "don't know")

Q6‐14. Visibility of police in retail & commercial areas

ETC Institute (2023)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

6.7%

32.4%

43.4%

14.0%

3.5%

Page 84

2023 City of Grain Valley Community Survey Findings

Q7. Which THREE of the public safety services listed in Question 6 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q7. Top choice City's overall efforts in youth outreach & DARE services Effectiveness of local police protection Enforcement of local traffic laws How quickly police respond to emergencies Overall competence of City's police personnel Professionalism of City police personnel Quality of animal control Customer service from animal control officers Enforcement of animal codes (e.g., animal welfare, pet licensing) Responsiveness of police to the investigation of criminal offenses City's Municipal Court City's overall efforts to prevent crime Visibility of police in neighborhoods Visibility of police in retail & commercial areas None chosen Total

Number 29 45 37 33 16 15 14 5

Percent 7.2 % 11.1 % 9.2 % 8.2 % 4.0 % 3.7 % 3.5 % 1.2 %

10

2.5 %

8 8 53 69 7 55 404

2.0 % 2.0 % 13.1 % 17.1 % 1.7 % 13.6 % 100.0 %

Q7. Which THREE of the public safety services listed in Question 6 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q7. 2nd choice City's overall efforts in youth outreach & DARE services Effectiveness of local police protection Enforcement of local traffic laws How quickly police respond to emergencies Overall competence of City's police personnel Professionalism of City police personnel Quality of animal control Customer service from animal control officers Enforcement of animal codes (e.g., animal welfare, pet licensing) Responsiveness of police to the investigation of criminal offenses City's Municipal Court City's overall efforts to prevent crime Visibility of police in neighborhoods Visibility of police in retail & commercial areas None chosen Total

ETC Institute (2023)

Number 13 34 23 36 27 13 9 8

Percent 3.2 % 8.4 % 5.7 % 8.9 % 6.7 % 3.2 % 2.2 % 2.0 %

16

4.0 %

20 5 43 58 31 68 404

5.0 % 1.2 % 10.6 % 14.4 % 7.7 % 16.8 % 100.0 %

Page 85

2023 City of Grain Valley Community Survey Findings

Q7. Which THREE of the public safety services listed in Question 6 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q7. 3rd choice City's overall efforts in youth outreach & DARE services Effectiveness of local police protection Enforcement of local traffic laws How quickly police respond to emergencies Overall competence of City's police personnel Professionalism of City police personnel Quality of animal control Customer service from animal control officers Enforcement of animal codes (e.g., animal welfare, pet licensing) Responsiveness of police to the investigation of criminal offenses City's Municipal Court City's overall efforts to prevent crime Visibility of police in neighborhoods Visibility of police in retail & commercial areas None chosen Total

Number 23 32 15 20 30 10 18 6

Percent 5.7 % 7.9 % 3.7 % 5.0 % 7.4 % 2.5 % 4.5 % 1.5 %

9

2.2 %

23 4 49 42 35 88 404

5.7 % 1.0 % 12.1 % 10.4 % 8.7 % 21.8 % 100.0 %

SUM OF TOP 3 CHOICES Q7. Which THREE of the public safety services listed in Question 6 do you think should receive the MOST EMPHASIS from the City over the next TWO years? (top 3) Q7. Top choice City's overall efforts in youth outreach & DARE services Effectiveness of local police protection Enforcement of local traffic laws How quickly police respond to emergencies Overall competence of City's police personnel Professionalism of City police personnel Quality of animal control Customer service from animal control officers Enforcement of animal codes (e.g., animal welfare, pet licensing) Responsiveness of police to the investigation of criminal offenses City's Municipal Court City's overall efforts to prevent crime Visibility of police in neighborhoods Visibility of police in retail & commercial areas None chosen Total

ETC Institute (2023)

Number 65 111 75 89 73 38 41 19

Percent 16.1 % 27.5 % 18.6 % 22.0 % 18.1 % 9.4 % 10.1 % 4.7 %

35

8.7 %

51 17 145 169 73 55 1056

12.6 % 4.2 % 35.9 % 41.8 % 18.1 % 13.6 %

Page 86

2023 City of Grain Valley Community Survey Findings

Q8. Code Enforcement. Please rate your satisfaction with the following services provided by the City of Grain Valley.

(N=404)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q8‐1. Enforcing sign regulations

4.7%

27.0%

32.2%

8.4%

1.5%

26.2%

Q8‐2. Enforcing cleanup of trash & debris on private property

2.7%

22.8%

26.2%

18.3%

9.7%

20.3%

Q8‐3. Enforcing exterior maintenance of residential property (e.g., condition of buildings)

2.7%

24.5%

28.0%

18.8%

6.9%

19.1%

Q8‐4. Enforcing mowing & cutting of weeds on private property

2.7%

22.8%

28.0%

20.5%

9.2%

16.8%

Q8‐5. Enforcing trash, weeds, & exterior maintenance in your neighborhood

7.4%

32.2%

25.7%

14.6%

7.9%

12.1%

ETC Institute (2023)

Don't know

Page 87

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q8. Code Enforcement. Please rate your satisfaction with the following services provided by the City of Grain Valley. (without "don't know") (N=404) Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q8‐1. Enforcing sign regulations

6.4%

36.6%

43.6%

11.4%

2.0%

Q8‐2. Enforcing cleanup of trash & debris on private property

3.4%

28.6%

32.9%

23.0%

12.1%

Q8‐3. Enforcing exterior maintenance of residential property (e.g., condition of buildings)

3.4%

30.3%

34.6%

23.2%

8.6%

Q8‐4. Enforcing mowing & cutting of weeds on private property

3.3%

27.4%

33.6%

24.7%

11.0%

Q8‐5. Enforcing trash, weeds, & exterior maintenance in your neighborhood

8.5%

36.6%

29.3%

16.6%

9.0%

ETC Institute (2023)

Page 88

2023 City of Grain Valley Community Survey Findings

Q9. Which TWO of the code enforcement services listed in Question 8 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q9. Top choice Enforcing sign regulations Enforcing cleanup of trash & debris on private property Enforcing exterior maintenance of residential property (e. g., condition of buildings) Enforcing mowing & cutting of weeds on private property Enforcing trash, weeds, & exterior maintenance in your neighborhood None chosen Total

Number 47 137

Percent 11.6 % 33.9 %

44 56

10.9 % 13.9 %

37 83 404

9.2 % 20.5 % 100.0 %

Q9. Which TWO of the code enforcement services listed in Question 8 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q9. 2nd choice Enforcing sign regulations Enforcing cleanup of trash & debris on private property Enforcing exterior maintenance of residential property (e. g., condition of buildings) Enforcing mowing & cutting of weeds on private property Enforcing trash, weeds, & exterior maintenance in your neighborhood None chosen Total

Number 18 72

Percent 4.5 % 17.8 %

82 93

20.3 % 23.0 %

40 99 404

9.9 % 24.5 % 100.0 %

SUM OF TOP 2 CHOICES Q9. Which TWO of the code enforcement services listed in Question 8 do you think should receive the MOST EMPHASIS from the City over the next TWO years? (top 2) Q9. Top choice Enforcing sign regulations Enforcing cleanup of trash & debris on private property Enforcing exterior maintenance of residential property (e. g., condition of buildings) Enforcing mowing & cutting of weeds on private property Enforcing trash, weeds, & exterior maintenance in your neighborhood None chosen Total

ETC Institute (2023)

Number 65 209

Percent 16.1 % 51.7 %

126 149

31.2 % 36.9 %

77 83 709

19.1 % 20.5 %

Page 89

2023 City of Grain Valley Community Survey Findings

Q10. Water Services. Please rate your satisfaction with the following services provided by the City of Grain Valley.

(N=404)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q10‐1. Condition of catch basins (storm drains) in your neighborhood

9.9%

44.1%

17.8%

4.7%

3.5%

20.0%

Q10‐2. Quality of drinking water

22.0%

49.5%

12.1%

5.4%

2.7%

8.2%

Q10‐3. Quality of wastewater (sewer) services

10.6%

53.5%

17.1%

3.0%

1.0%

14.9%

Q10‐4. Quality of utility billing customer service

16.3%

49.3%

18.8%

2.0%

1.2%

12.4%

Q10‐5. Quality of utility billing (accuracy of bills, email bills, ease of paying online, etc.)

18.1%

57.4%

12.1%

2.2%

2.2%

7.9%

Q10‐6. Timeliness of water/ sewer line break repairs

7.7%

26.5%

21.0%

1.5%

0.2%

43.1%

ETC Institute (2023)

Don't know

Page 90

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q10. Water Services. Please rate your satisfaction with the following services provided by the City of Grain Valley. (without "don't know") (N=404) Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q10‐1. Condition of catch basins (storm drains) in your neighborhood

12.4%

55.1%

22.3%

5.9%

4.3%

Q10‐2. Quality of drinking water

24.0%

53.9%

13.2%

5.9%

3.0%

Q10‐3. Quality of wastewater (sewer) services

12.5%

62.8%

20.1%

3.5%

1.2%

Q10‐4. Quality of utility billing customer service

18.6%

56.2%

21.5%

2.3%

1.4%

Q10‐5. Quality of utility billing (accuracy of bills, email bills, ease of paying online, etc.)

19.6%

62.4%

13.2%

2.4%

2.4%

Q10‐6. Timeliness of water/sewer line break repairs

13.5%

46.5%

37.0%

2.6%

0.4%

ETC Institute (2023)

Page 91

2023 City of Grain Valley Community Survey Findings

Q11. Communication. Please rate your satisfaction with the following services provided by the City of Grain Valley.

(N=404)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q11‐1. City efforts to keep you informed about local issues

6.7%

33.7%

24.3%

17.8%

7.4%

10.1%

Q11‐2. Availability of information about City programs & services

5.9%

35.6%

27.7%

15.6%

4.5%

10.6%

Q11‐3. City's social media pages (Facebook, Instagram, TikTok, & Twitter)

5.9%

28.2%

27.0%

7.2%

3.5%

28.2%

Q11‐4. Level of public involvement in local decision‐ making

2.5%

15.3%

31.2%

19.1%

11.1%

20.8%

Q11‐5. Overall user‐ friendliness of City's website

4.7%

29.5%

31.7%

6.2%

2.2%

25.7%

Q11‐6. Quality of City's email newsletter

6.7%

22.3%

25.7%

2.0%

1.7%

41.6%

Q11‐7. Elected officials' efforts to support a dialogue with City residents

3.7%

15.1%

31.2%

18.6%

8.9%

22.5%

Q11‐8. Opportunity to engage/ provide input into decisions made by elected officials

3.5%

13.1%

32.2%

17.3%

10.6%

23.3%

ETC Institute (2023)

Don't know

Page 92

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q11. Communication. Please rate your satisfaction with the following services provided by the City of Grain Valley. (without "don't know") (N=404) Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q11‐1. City efforts to keep you informed about local issues

7.4%

37.5%

27.0%

19.8%

8.3%

Q11‐2. Availability of information about City programs & services

6.6%

39.9%

31.0%

17.5%

5.0%

Q11‐3. City's social media pages (Facebook, Instagram, TikTok, & Twitter)

8.3%

39.3%

37.6%

10.0%

4.8%

Q11‐4. Level of public involvement in local decision‐making

3.1%

19.4%

39.4%

24.1%

14.1%

Q11‐5. Overall user‐ friendliness of City's website

6.3%

39.7%

42.7%

8.3%

3.0%

Q11‐6. Quality of City's email newsletter

11.4%

38.1%

44.1%

3.4%

3.0%

Q11‐7. Elected officials' efforts to support a dialogue with City residents

4.8%

19.5%

40.3%

24.0%

11.5%

Q11‐8. Opportunity to engage/provide input into decisions made by elected officials

4.5%

17.1%

41.9%

22.6%

13.9%

ETC Institute (2023)

Page 93

2023 City of Grain Valley Community Survey Findings

Q12. From which of the following sources do you currently get information about the City of Grain Valley?

Q12. From which following sources do you currently get information about City City social media pages From neighbors/friends/family KC Star Neighborhood groups Email newsletter City's website (CityofGrainValley.org) Television news The Examiner Valley News Other Total

Number 218 207 13 123 58 149 59 27 136 14 1004

Percent 54.0 % 51.2 % 3.2 % 30.4 % 14.4 % 36.9 % 14.6 % 6.7 % 33.7 % 3.5 %

Number 2 1 1 1 1 1 1 1 1 1 1 1 1 14

Percent 14.3 % 7.1 % 7.1 % 7.1 % 7.1 % 7.1 % 7.1 % 7.1 % 7.1 % 7.1 % 7.1 % 7.1 % 7.1 % 100.0 %

Q12‐10. Other Q12‐10. Other Mail City staff Local Library Text Church Water bill Residents of Grain Valley Facebook page Community Center Radio Yahoo news Social media pages of the Mayor and other organizations Sign board Whatever we received in the mail Total

ETC Institute (2023)

Page 94

2023 City of Grain Valley Community Survey Findings

Q13. Which TWO of the sources of information listed in Question 12 do you PREFER to use to get information about the City of Grain Valley?

Q13. Top choice City social media pages From neighbors/friends/family KC Star Neighborhood groups Email newsletter City's website (CityofGrainValley.org) Television news The Examiner Valley News Other None chosen Total

Number 129 24 1 18 54 48 13 7 43 6 61 404

Percent 31.9 % 5.9 % 0.2 % 4.5 % 13.4 % 11.9 % 3.2 % 1.7 % 10.6 % 1.5 % 15.1 % 100.0 %

Q13. Which TWO of the sources of information listed in Question 12 do you PREFER to use to get information about the City of Grain Valley?

Q13. 2nd choice City social media pages From neighbors/friends/family KC Star Neighborhood groups Email newsletter City's website (CityofGrainValley.org) Television news The Examiner Valley News Other None chosen Total

ETC Institute (2023)

Number 51 23 1 31 47 77 16 12 51 10 85 404

Percent 12.6 % 5.7 % 0.2 % 7.7 % 11.6 % 19.1 % 4.0 % 3.0 % 12.6 % 2.5 % 21.0 % 100.0 %

Page 95

2023 City of Grain Valley Community Survey Findings

SUM OF TOP 2 CHOICES Q13. Which TWO of the sources of information listed in Question 12 do you PREFER to use to get information about the City of Grain Valley? (top 2) Q13. Top choice City social media pages From neighbors/friends/family KC Star Neighborhood groups Email newsletter City's website (CityofGrainValley.org) Television news The Examiner Valley News Other None chosen Total

ETC Institute (2023)

Number 180 47 2 49 101 125 29 19 94 16 61 723

Percent 44.6 % 11.6 % 0.5 % 12.1 % 25.0 % 30.9 % 7.2 % 4.7 % 23.3 % 4.0 % 15.1 %

Page 96

2023 City of Grain Valley Community Survey Findings

Q14. Parks and Recreation Services. Please rate your satisfaction with the following services provided by the City of Grain Valley.

(N=404)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q14‐1. Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain)

7.4%

36.9%

20.0%

7.2%

1.5%

27.0%

Q14‐2. Availability of walking & biking trails

11.6%

40.6%

21.0%

11.9%

3.7%

11.1%

Q14‐3. City swimming pools & programs

6.2%

26.2%

23.3%

11.6%

7.7%

25.0%

Q14‐4. Concession operations at City parks

3.2%

17.1%

28.7%

5.4%

1.7%

43.8%

Q14‐5. Maintenance & appearance of City community centers

8.9%

44.6%

25.7%

4.5%

1.2%

15.1%

Q14‐6. Maintenance of City parks & quality of equipment

6.9%

44.6%

23.3%

5.9%

2.5%

16.8%

Q14‐7. Quality of equipment at City parks (playgrounds, shelters, etc.)

6.9%

36.6%

25.5%

8.7%

2.7%

19.6%

Q14‐8. Number of City parks

5.7%

30.2%

28.5%

16.8%

4.2%

14.6%

Q14‐9. Programs & activities at City community centers

7.7%

26.2%

28.5%

7.4%

3.5%

26.7%

Q14‐10. Quality of adult recreation programs

5.0%

19.3%

25.2%

8.4%

4.0%

38.1%

Q14‐11. Quality of youth recreation programs

5.2%

20.3%

24.5%

5.9%

2.5%

41.6%

Q14‐12. Quality of communication from Parks & Recreation

6.4%

25.0%

30.2%

10.1%

4.2%

24.0%

ETC Institute (2023)

Don't know

Page 97

2023 City of Grain Valley Community Survey Findings

Q14. Parks and Recreation Services. Please rate your satisfaction with the following services provided by the City of Grain Valley.

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Don't know

Q14‐13. Quality of customer service from Parks & Recreation employees

10.4%

25.2%

24.8%

3.5%

2.2%

33.9%

Q14‐14. Quality of facilities (e.g., picnic shelters, playgrounds) in City parks

6.9%

37.4%

25.7%

9.2%

1.5%

19.3%

Q14‐15. Quality of senior programs at Community Center

7.7%

16.8%

22.8%

4.2%

2.7%

45.8%

ETC Institute (2023)

Page 98

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q14. Parks and Recreation Services. Please rate your satisfaction with the following services provided by the City of Grain Valley. (without "don't know") (N=404) Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q14‐1. Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain)

10.2%

50.5%

27.5%

9.8%

2.0%

Q14‐2. Availability of walking & biking trails

13.1%

45.7%

23.7%

13.4%

4.2%

Q14‐3. City swimming pools & programs

8.3%

35.0%

31.0%

15.5%

10.2%

Q14‐4. Concession operations at City parks

5.7%

30.4%

51.1%

9.7%

3.1%

Q14‐5. Maintenance & appearance of City community centers

10.5%

52.5%

30.3%

5.2%

1.5%

Q14‐6. Maintenance of City parks & quality of equipment

8.3%

53.6%

28.0%

7.1%

3.0%

Q14‐7. Quality of equipment at City parks (playgrounds, shelters, etc. )

8.6%

45.5%

31.7%

10.8%

3.4%

Q14‐8. Number of City parks

6.7%

35.4%

33.3%

19.7%

4.9%

Q14‐9. Programs & activities at City community centers

10.5%

35.8%

38.9%

10.1%

4.7%

Q14‐10. Quality of adult recreation programs

8.0%

31.2%

40.8%

13.6%

6.4%

Q14‐11. Quality of youth recreation programs

8.9%

34.7%

41.9%

10.2%

4.2%

ETC Institute (2023)

Page 99

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q14. Parks and Recreation Services. Please rate your satisfaction with the following services provided by the City of Grain Valley. (without "don't know") Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q14‐12. Quality of communication from Parks & Recreation

8.5%

32.9%

39.7%

13.4%

5.5%

Q14‐13. Quality of customer service from Parks & Recreation employees

15.7%

38.2%

37.5%

5.2%

3.4%

Q14‐14. Quality of facilities (e.g., picnic shelters, playgrounds) in City parks

8.6%

46.3%

31.9%

11.3%

1.8%

Q14‐15. Quality of senior programs at Community Center

14.2%

31.1%

42.0%

7.8%

5.0%

ETC Institute (2023)

Page 100

2023 City of Grain Valley Community Survey Findings

Q15. Which THREE of the parks and recreation services listed in Question 14 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q15. Top choice Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain) Availability of walking & biking trails City swimming pools & programs Concession operations at City parks Maintenance & appearance of City community centers Maintenance of City parks & quality of equipment Quality of equipment at City parks (playgrounds, shelters, etc.)

Number of City parks Programs & activities at City community centers Quality of adult recreation programs Quality of youth recreation programs Quality of communication from Parks & Recreation Quality of customer service from Parks & Recreation employees Quality of facilities (e.g., picnic shelters, playgrounds) in City parks Quality of senior programs at Community Center None chosen Total

ETC Institute (2023)

Number

Percent

24 81 47 2 18 30

5.9 % 20.0 % 11.6 % 0.5 % 4.5 % 7.4 %

18 28 16 7 13 6

4.5 % 6.9 % 4.0 % 1.7 % 3.2 % 1.5 %

4

1.0 %

10 26 74 404

2.5 % 6.4 % 18.3 % 100.0 %

Page 101

2023 City of Grain Valley Community Survey Findings

Q15. Which THREE of the parks and recreation services listed in Question 14 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q15. 2nd choice Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain) Availability of walking & biking trails City swimming pools & programs Concession operations at City parks Maintenance & appearance of City community centers Maintenance of City parks & quality of equipment Quality of equipment at City parks (playgrounds, shelters, etc.)

Number of City parks Programs & activities at City community centers Quality of adult recreation programs Quality of youth recreation programs Quality of communication from Parks & Recreation Quality of customer service from Parks & Recreation employees Quality of facilities (e.g., picnic shelters, playgrounds) in City parks Quality of senior programs at Community Center None chosen Total

ETC Institute (2023)

Number

Percent

15 27 25 5 26 32

3.7 % 6.7 % 6.2 % 1.2 % 6.4 % 7.9 %

24 40 31 23 13 18

5.9 % 9.9 % 7.7 % 5.7 % 3.2 % 4.5 %

4

1.0 %

18 13 90 404

4.5 % 3.2 % 22.3 % 100.0 %

Page 102

2023 City of Grain Valley Community Survey Findings

Q15. Which THREE of the parks and recreation services listed in Question 14 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q15. 3rd choice Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain) Availability of walking & biking trails City swimming pools & programs Concession operations at City parks Maintenance & appearance of City community centers Maintenance of City parks & quality of equipment Quality of equipment at City parks (playgrounds, shelters, etc.)

Number of City parks Programs & activities at City community centers Quality of adult recreation programs Quality of youth recreation programs Quality of communication from Parks & Recreation Quality of customer service from Parks & Recreation employees Quality of facilities (e.g., picnic shelters, playgrounds) in City parks Quality of senior programs at Community Center None chosen Total

ETC Institute (2023)

Number

Percent

18 29 21 11 15 18

4.5 % 7.2 % 5.2 % 2.7 % 3.7 % 4.5 %

30 16 20 27 12 16

7.4 % 4.0 % 5.0 % 6.7 % 3.0 % 4.0 %

6

1.5 %

26 23 116 404

6.4 % 5.7 % 28.7 % 100.0 %

Page 103

2023 City of Grain Valley Community Survey Findings

SUM OF TOP 3 CHOICES Q15. Which THREE of the parks and recreation services listed in Question 14 do you think should receive the MOST EMPHASIS from the City over the next TWO years? (top 3) Q15. Top choice Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain) Availability of walking & biking trails City swimming pools & programs Concession operations at City parks Maintenance & appearance of City community centers Maintenance of City parks & quality of equipment Quality of equipment at City parks (playgrounds, shelters, etc.)

Number of City parks Programs & activities at City community centers Quality of adult recreation programs Quality of youth recreation programs Quality of communication from Parks & Recreation Quality of customer service from Parks & Recreation employees Quality of facilities (e.g., picnic shelters, playgrounds) in City parks Quality of senior programs at Community Center None chosen Total

ETC Institute (2023)

Number

Percent

57 137 93 18 59 80

14.1 % 33.9 % 23.0 % 4.5 % 14.6 % 19.8 %

72 84 67 57 38 40

17.8 % 20.8 % 16.6 % 14.1 % 9.4 % 9.9 %

14

3.5 %

54 62 74 1006

13.4 % 15.3 % 18.3 %

Page 104

2023 City of Grain Valley Community Survey Findings

Q16. Planning and Zoning. Please rate your satisfaction with the following aspects of Planning and Zoning in Grain Valley.

(N=404)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q16‐1. Quality of new commercial building designs in City

6.7%

36.4%

30.0%

6.2%

5.2%

15.6%

Q16‐2. Quality of private & commercial landscaping in City

5.9%

35.1%

32.4%

10.6%

4.0%

11.9%

Q16‐3. Types of new commercial & retail development in City

6.7%

29.0%

26.2%

19.6%

8.2%

10.4%

Q16‐4. Types of new residential development in City

5.0%

25.5%

28.0%

19.8%

10.6%

11.1%

Don't know

WITHOUT “DON’T KNOW” Q16. Planning and Zoning. Please rate your satisfaction with the following aspects of Planning and Zoning in Grain Valley. (without "don't know") (N=404) Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Q16‐1. Quality of new commercial building designs in City

7.9%

43.1%

35.5%

7.3%

6.2%

Q16‐2. Quality of private & commercial landscaping in City

6.7%

39.9%

36.8%

12.1%

4.5%

Q16‐3. Types of new commercial & retail development in City

7.5%

32.3%

29.3%

21.8%

9.1%

Q16‐4. Types of new residential development in City

5.6%

28.7%

31.5%

22.3%

12.0%

ETC Institute (2023)

Page 105

2023 City of Grain Valley Community Survey Findings

Q17. Which ONE of the planning and zoning services listed in Question 16 do you think should receive the MOST EMPHASIS from the City over the next TWO years?

Q17. Top choice Quality of new commercial building designs in City Quality of private & commercial landscaping in City Types of new commercial & retail development in City Types of new residential development in City None chosen Total

ETC Institute (2023)

Number 30 29 171 100 74 404

Percent 7.4 % 7.2 % 42.3 % 24.8 % 18.3 % 100.0 %

Page 106

2023 City of Grain Valley Community Survey Findings

Q18. Please rate your level of agreement with each of the following statements.

(N=404) Strongly agree

Agree

Neutral

Disagree

Strongly disagree

Don't know

Q18‐1. Overall, the commercial areas in Grain Valley are better than they were 5 years ago

15.6%

49.0%

14.4%

4.2%

2.7%

14.1%

Q18‐2. City should take proactive measures to encourage existing/new business redevelopment along major business corridors in Grain Valley

34.7%

43.8%

12.4%

2.5%

1.0%

5.7%

Q18‐3. To encourage business redevelopment, City should use tax incentives & other economic development tools

13.9%

34.7%

23.8%

9.7%

10.1%

7.9%

Q18‐4. It is important for my household that Grain Valley develops a thriving Downtown that brings economic opportunity to City

26.7%

38.1%

21.8%

4.5%

3.0%

5.9%

ETC Institute (2023)

Page 107

2023 City of Grain Valley Community Survey Findings

WITHOUT “DON’T KNOW” Q18. Please rate your level of agreement with each of the following statements. (without "don't know") (N=404) Strongly agree

Agree

Neutral

Disagree

Strongly disagree

Q18‐1. Overall, the commercial areas in Grain Valley are better than they were 5 years ago

18.2%

57.1%

16.7%

4.9%

3.2%

Q18‐2. City should take proactive measures to encourage existing/new business redevelopment along major business corridors in Grain Valley

36.7%

46.5%

13.1%

2.6%

1.0%

Q18‐3. To encourage business redevelopment, City should use tax incentives & other economic development tools

15.1%

37.6%

25.8%

10.5%

11.0%

Q18‐4. It is important for my household that Grain Valley develops a thriving Downtown that brings economic opportunity to City

28.4%

40.5%

23.2%

4.7%

3.2%

ETC Institute (2023)

Page 108

2023 City of Grain Valley Community Survey Findings

Q19. Do you think the City of Grain Valley is business friendly?

Q19. Do you think City of Grain Valley is business friendly Yes No Not provided Total

Number 181 89 134 404

Percent 44.8 % 22.0 % 33.2 % 100.0 %

WITHOUT “NOT PROVIDED” Q19. Do you think the City of Grain Valley is business friendly? (without "not provided") Q19. Do you think City of Grain Valley is business friendly Yes No Total

ETC Institute (2023)

Number 181 89 270

Percent 67.0 % 33.0 % 100.0 %

Page 109

2023 City of Grain Valley Community Survey Findings

Q20. Do you think you will be living in Grain Valley five years from now?

Q20. Do you think you will be living in Grain Valley five years from now Yes No Not provided Total

Number 305 64 35 404

Percent 75.5 % 15.8 % 8.7 % 100.0 %

WITHOUT “NOT PROVIDED” Q20. Do you think you will be living in Grain Valley five years from now? (without "not provided") Q20. Do you think you will be living in Grain Valley five years from now Yes No Total

ETC Institute (2023)

Number 305 64 369

Percent 82.7 % 17.3 % 100.0 %

Page 110

2023 City of Grain Valley Community Survey Findings

Q21. Do you own or rent your current residence?

Q21. Do you own or rent your current residence Own Rent Not provided Total

Number 329 71 4 404

Percent 81.4 % 17.6 % 1.0 % 100.0 %

WITHOUT “NOT PROVIDED” Q21. Do you own or rent your current residence? (without "not provided") Q21. Do you own or rent your current residence Own Rent Total

ETC Institute (2023)

Number 329 71 400

Percent 82.3 % 17.8 % 100.0 %

Page 111

2023 City of Grain Valley Community Survey Findings

Q22. Do you own a business in Grain Valley?

Q22. Do you own a business in Grain Valley Yes No Not provided Total

Number 18 380 6 404

Percent 4.5 % 94.1 % 1.5 % 100.0 %

WITHOUT “NOT PROVIDED” Q22. Do you own a business in Grain Valley? (without "not provided") Q22. Do you own a business in Grain Valley Yes No Total

ETC Institute (2023)

Number 18 380 398

Percent 4.5 % 95.5 % 100.0 %

Page 112

2023 City of Grain Valley Community Survey Findings

Q23. What type of dwelling do you live in?

Q23. What type of dwelling do you live in Single family house (detached from other houses) Duplex or townhome Apartment or condominium building Not provided Total

Number 353 41 4 6 404

Percent 87.4 % 10.1 % 1.0 % 1.5 % 100.0 %

WITHOUT “NOT PROVIDED” Q23. What type of dwelling do you live in? (without "not provided") Q23. What type of dwelling do you live in Single family house (detached from other houses) Duplex or townhome Apartment or condominium building Total

ETC Institute (2023)

Number 353 41 4 398

Percent 88.7 % 10.3 % 1.0 % 100.0 %

Page 113

2023 City of Grain Valley Community Survey Findings

Q24. Approximately how many years have you lived in Grain Valley?

Q24. How many years have you lived in Grain Valley 0‐5 6‐10 11‐15 16‐20 21‐30 31+ Not provided Total

Number 101 62 59 78 67 28 9 404

Percent 25.0 % 15.3 % 14.6 % 19.3 % 16.6 % 6.9 % 2.2 % 100.0 %

WITHOUT “NOT PROVIDED” Q24. Approximately how many years have you lived in Grain Valley? (without "not provided") Q24. How many years have you lived in Grain Valley 0‐5 6‐10 11‐15 16‐20 21‐30 31+ Total

ETC Institute (2023)

Number 101 62 59 78 67 28 395

Percent 25.6 % 15.7 % 14.9 % 19.7 % 17.0 % 7.1 % 100.0 %

Page 114

2023 City of Grain Valley Community Survey Findings

Q25. Are you or any members of your family of Hispanic, Spanish, or Latino/a/x ancestry?

Q25. Are you or any members of your family of Hispanic, Spanish, or Latino/a/x ancestry Yes No Not provided Total

Number 19 381 4 404

Percent 4.7 % 94.3 % 1.0 % 100.0 %

WITHOUT “NOT PROVIDED” Q25. Are you or any members of your family of Hispanic, Spanish, or Latino/a/x ancestry? (without "not provided") Q25. Are you or any members of your family of Hispanic, Spanish, or Latino/a/x ancestry Yes No Total

ETC Institute (2023)

Number 19 381 400

Percent 4.8 % 95.3 % 100.0 %

Page 115

2023 City of Grain Valley Community Survey Findings

Q26. Which of the following best describes your race/ethnicity?

Q26. Your race/ethnicity Asian or Asian Indian Black or African American American Indian or Alaska Native White or Caucasian Native Hawaiian or other Pacific Islander Other Total

Number 2 12 3 361 1 8 387

Percent 0.5 % 3.0 % 0.7 % 89.4 % 0.2 % 2.0 %

Number 2 2 1 1 1 1 8

Percent 25.0 % 25.0 % 12.5 % 12.5 % 12.5 % 12.5 % 100.0 %

Q26‐6. Self‐describe your race/ethnicity: Q26‐6. Self‐describe your race/ethnicity Mixed Hispanic More than one European Hispano Caribbean Multi‐racial Total

ETC Institute (2023)

Page 116

2023 City of Grain Valley Community Survey Findings

Q27. Would you say your total annual household income is...

Q27. Your total annual household income Under $30K $30K to $49,999 $50K to $74,999 $75K to $99,999 $100K to $124,999 $125K to $149,999 $150K+ Not provided Total

Number 29 46 67 66 46 42 55 53 404

Percent 7.2 % 11.4 % 16.6 % 16.3 % 11.4 % 10.4 % 13.6 % 13.1 % 100.0 %

WITHOUT “NOT PROVIDED” Q27. Would you say your total annual household income is... (without "not provided") Q27. Your total annual household income Under $30K $30K to $49,999 $50K to $74,999 $75K to $99,999 $100K to $124,999 $125K to $149,999 $150K+ Total

ETC Institute (2023)

Number 29 46 67 66 46 42 55 351

Percent 8.3 % 13.1 % 19.1 % 18.8 % 13.1 % 12.0 % 15.7 % 100.0 %

Page 117

2023 City of Grain Valley Community Survey Findings

Q28. What is your age?

Q28. Your age 18‐34 35‐44 45‐54 55‐64 65+ Not provided Total

Number 71 76 83 77 80 17 404

Percent 17.6 % 18.8 % 20.5 % 19.1 % 19.8 % 4.2 % 100.0 %

Number 71 76 83 77 80 387

Percent 18.3 % 19.6 % 21.4 % 19.9 % 20.7 % 100.0 %

WITHOUT “NOT PROVIDED” Q28. What is your age? (without "not provided") Q28. Your age 18‐34 35‐44 45‐54 55‐64 65+ Total

ETC Institute (2023)

Page 118

2023 City of Grain Valley Community Survey Findings

Q29. What is your gender identity?

Q29. Your gender identity Male Female Prefer to self‐describe Not provided Total

Number 196 201 1 6 404

Percent 48.5 % 49.8 % 0.2 % 1.5 % 100.0 %

Number 196 201 1 398

Percent 49.2 % 50.5 % 0.3 % 100.0 %

Number 1 1

Percent 100.0 % 100.0 %

WITHOUT “NOT PROVIDED” Q29. What is your gender identity? (without "not provided") Q29. Your gender identity Male Female Prefer to self‐describe Total

Q29‐3. Self‐describe your gender identity: Q29‐3. Self‐describe your gender identity Non‐binary Total

ETC Institute (2023)

Page 119

2023 City of Grain Valley Community Survey Findings

Q30. Including yourself, how many people live in your household?

Q30. How many people live in your household 1 2 3 4 5 6+ Not provided Total

Number 55 153 68 71 32 12 13 404

Percent 13.6 % 37.9 % 16.8 % 17.6 % 7.9 % 3.0 % 3.2 % 100.0 %

WITHOUT “NOT PROVIDED” Q30. Including yourself, how many people live in your household? (without "not provided") Q30. How many people live in your household 1 2 3 4 5 6+ Total

ETC Institute (2023)

Number 55 153 68 71 32 12 391

Percent 14.1 % 39.1 % 17.4 % 18.2 % 8.2 % 3.1 % 100.0 %

Page 120

2023 City of Grain Valley Community Survey Findings

Response toto Mandatory 2021 MoDOT Statewide Response Contract Survey Instrument Specifications and Survey Report Terms and Conditions Forms

ETC Institute (2023)

Page 121

2023 City of Grain Valley Community Survey Findings

June 2023

Dear City of Grain Valley Resident: The City of Grain Valley needs your feedback with the enclosed Community Survey which will be used to gather information about the priorities and quality of services provided by the City. Your responses will help shape the future of our City.

The Community survey is a valuable tool in monitoring the quality of City services, helping establish budget priorities and focusing the attention of the Board of Aldermen and City staff. The City has partnered with ETC Institute, an Olathe, KS based firm, to administer the survey.

ETC Institute conducts surveys for municipalities nationwide. ETC is a national leader in resident survey administration and data analysis whose extensive experience allows Grain Valley to compare ourselves to other cities and metropolitan communities.

Please complete and return the survey within the next two weeks. A postage‐paid return envelope addressed to ETC Institute has been provided for your convenience. If you prefer, you can complete the survey online at GrainValleyCommunitySurvey.org. All information collected is strictly confidential.

If you have any questions, please contact Ryan Murray with ETC Institute at (913) 254‐4598 or at Ryan.Murray@ETCInstitute.com.

Thank you for providing us with your feedback.

Sincerely,

Ken Murphy City Administrator

ETC Institute (2023)

Page 122

2023 City of Grain Valley Community Survey Findings

2023 City of Grain Valley Community Survey Please take a few minutes to complete this survey. Your input is an important part of the city's ongoing effort to identify and respond to resident concerns. You may complete the survey by returning it in the postage-paid envelope or online at GrainValleyCommunitySurvey.org. Any information that could be used to identify individual survey responses will remain confidential.

1.

Perceptions of the Community. Please rate your satisfaction with each of the following items that may influence your perception of the City of Grain Valley.

How satisfied are you with...

01. Appearance of commercial property in the city 02. Appearance of residential property in the city 03. Appearance of your neighborhood 04. As a place to live 05. As a place to raise children 06. As a place to work 07. Overall feeling of safety in your neighborhood 08. How well the city is planning for development 09. Overall feeling of safety in the city 10. Overall image of the city Overall quality of the education system within the city 11.

(Grain Valley Schools) 12. Overall quality of life in the city 13. Overall quality of services provided by the city 14. Overall value you receive for your city tax dollars and fees 2.

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Don't Know

5 5 5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2 2 2

1 1 1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9 9 9

5

4

3

2

1

9

5 5 5

4 4 4

3 3 3

2 2 2

1 1 1

9 9 9

Quality of City Services. Please rate your satisfaction with the overall quality of the following major categories of services provided by the City of Grain Valley.

How satisfied are you with the overall quality of...

Very Satisfied

Satisfied

Neutral

Dissatisfied

01. Customer service received from city employees 02. Effectiveness of city communication with the public Overall quality of library services provided by Mid Continent 03.

Public Library 04. Enforcement of city codes and ordinances 05. Maintenance of city buildings/facilities 06. Maintenance of city streets, sidewalks, and infrastructure 07. Parks and recreation programs/facilities 08. Police services 09. Stormwater runoff/stormwater management system 10. Trash, recycling, and yard waste collection services 11. Water and wastewater services

5 5

4 4

3 3

2 2

1 1

9 9

5

4

3

2

1

9

5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2

1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9

3.

Very Don't Know Dissatisfied

Which THREE of the major categories of city services listed in Question 2 do you think should receive the MOST EMPHASIS from the city over the next TWO years? [Write in your answers below using the numbers from the list in Question 2.]

1st: ____

ETC Institute (2023)

2nd: ____

3rd: ____

Page 123

2023 City of Grain Valley Community Survey Findings

4.

City Maintenance. Please rate your satisfaction with the following services provided by the City of Grain Valley.

How satisfied are you with...

Very Satisfied

Satisfied

Neutral

Dissatisfied

5

4

3

2

1

9

5 5 5 5 5 5

4 4 4 4 4 4

3 3 3 3 3 3

2 2 2 2 2 2

1 1 1 1 1 1

9 9 9 9 9 9

5

4

3

2

1

9

5

4

3

2

1

9

5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2

1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9

Accessibility of streets, sidewalks, and buildings for people with disabilities 02. Adequacy of city street lighting 03. Cleanliness of streets and other public areas 04. Condition of sidewalks in the city 05. Condition of sidewalks in YOUR neighborhood 06. Condition of pavement markings on streets 07. Maintenance and preservation of downtown Grain Valley Maintenance of streets NOT OWNED OR MAINTAINED by the 08.

City (e.g., Buckner Tarsney Rd, Jefferson, 40 Hwy) Maintenance of major city streets (e.g., Sni-A-Bar, Eagles Pkwy, 09.

Duncan) 10. Maintenance of streets in YOUR neighborhood 11. Maintenance of storm water drainage system 12. Maintenance of street signs and traffic signals 13. Maintenance of the city's water and wastewater system 14. Mowing and trimming of public areas 15. On-street bicycle infrastructure (bike lanes/wayfinding signs) 16. Snow removal on major city streets during the past 12 months 17. Snow removal on residential streets during the past 12 months 01.

5.

Which THREE of the city maintenance services listed in Question 4 do you think should receive the MOST EMPHASIS from the city over the next TWO years? [Write in your answers below using the numbers from the list in Question 4.]

1st: ____

6.

2nd: ____

3rd: ____

Public Safety Services. Please rate your satisfaction with the following services provided by the City of Grain Valley.

How satisfied are you with...

Very Satisfied

Satisfied

Neutral

Dissatisfied

5 5 5 5 5 5 5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2 2 2 2 2 2 2

01. City's overall efforts in youth outreach and DARE services 02. Effectiveness of local police protection 03. Enforcement of local traffic laws 04. How quickly police respond to emergencies 05. Overall competence of the city's police personnel 06. Professionalism of city police personnel 07. Quality of animal control 08. Customer service from animal control officers 09. Enforcement of animal codes (e.g., animal welfare, pet licensing) 10. Responsiveness of police to the investigation of criminal offenses 11. The city's Municipal Court 12. The city's overall efforts to prevent crime 13. The visibility of police in neighborhoods 14. The visibility of police in retail and commercial areas 7.

Very Don't Know Dissatisfied

Very Don't Know Dissatisfied

1 1 1 1 1 1 1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9 9 9 9 9 9 9

Which THREE of the public safety services listed in Question 6 do you think should receive the MOST EMPHASIS from the city over the next TWO years? [Write in your answers below using the numbers from the list in Question 6.]

1st: ____

ETC Institute (2023)

2nd: ____

3rd: ____

Page 124

2023 City of Grain Valley Community Survey Findings

8.

Code Enforcement. Please rate your satisfaction with the following services provided by the City of Grain Valley.

How satisfied are you with...

Very Satisfied

Satisfied

Neutral

Dissatisfied

5 5

4 4

3 3

2 2

1 1

9 9

5

4

3

2

1

9

5

4

3

2

1

9

5

4

3

2

1

9

1. Enforcing sign regulations 2. Enforcing the clean-up of trash and debris on private property Enforcing the exterior maintenance of residential property (e.g., 3. condition of buildings) 4. Enforcing the mowing and cutting of weeds on private property Enforcing trash, weeds, and exterior maintenance in YOUR 5. neighborhood 9.

Very Don't Know Dissatisfied

Which TWO of the code enforcement services listed in Question 8 do you think should receive the MOST EMPHASIS from the city over the next TWO years? [Write in your answers below using the numbers from the list in Question 8.]

1st: ____

10.

2nd: ____

Water Services. Please rate your satisfaction with the following services provided by the City of Grain Valley.

How satisfied are you with...

1. Condition of catch basins (storm drains) in your neighborhood 2. Quality of drinking water 3. Quality of wastewater (sewer) services 4. Quality of utility billing customer service Quality of utility billing (accuracy of bills, email bills, ease of 5. paying online, etc.)

6. Timeliness of water/sewer line break repairs 11.

1. City efforts to keep you informed about local issues 2. The availability of information about city programs and services The city's social media pages (Facebook, Instagram, TikTok, 3. and Twitter) 4. The level of public involvement in local decision-making 5. The overall user-friendliness of the city's website Quality of the city's email newsletter (you can subscribe at: 6. https://cityofgrainvalley.org/news/new_way_to_connect/) 7. Elected officials' efforts to support a dialogue with city residents Opportunity to engage/provide input into decisions made by 8.

Elected Officials

Neutral

Dissatisfied

Very Don't Know Dissatisfied

5 5 5 5

4 4 4 4

3 3 3 3

2 2 2 2

1 1 1 1

9 9 9 9

5

4

3

2

1

9

5

4

3

2

1

9

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Don't Know Dissatisfied

5 5

4 4

3 3

2 2

1 1

9 9

5

4

3

2

1

9

5 5

4 4

3 3

2 2

1 1

9 9

5

4

3

2

1

9

5

4

3

2

1

9

5

4

3

2

1

9

From which of the following sources do you currently get information about the City of Grain Valley? [Check all that apply.] ____(06) City's website (CityofGrainValley.org) ____(07) Television news ____(08) The Examiner ____(09) Valley News ____(10) Other: ____________________________________________

____(01) City social media pages ____(02) From neighbors/friends/family ____(03) KC Star ____(04) Neighborhood groups ____(05) Email newsletter 13.

Satisfied

Communication. Please rate your satisfaction with the following services provided by the City of Grain Valley.

How satisfied are you with...

12.

Very Satisfied

Which TWO of the sources of information listed in Question 12 do you PREFER to use to get information about the City of Grain Valley? [Write in your answers below using the numbers from the list in Question 12.]

1st: ____

ETC Institute (2023)

2nd: ____ Page 125

2023 City of Grain Valley Community Survey Findings

14.

Parks and Recreation Services. Please rate your satisfaction with the following services provided by the City of Grain Valley.

How satisfied are you with...

Very Satisfied

Satisfied

Neutral

Dissatisfied

5

4

3

2

1

9

5 5 5 5 5 5 5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2 2 2 2 2 2 2

1 1 1 1 1 1 1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9 9 9 9 9 9 9

Quality of outdoor athletic fields (e.g., baseball, football, Monkey Mountain) 02. Availability of walking and biking trails 03. City swimming pools and programs 04. Concession operations at city parks 05. Maintenance and appearance of city community centers 06. Maintenance of city parks and quality of equipment 07. Quality of equipment at city parks (playgrounds, shelters, etc.)

08. Number of city parks 09. Programs and activities at city community centers 10. Quality of adult recreation programs 11. Quality of youth recreation programs 12. Quality of communication from Parks and Recreation 13. Quality of customer service from Parks and Recreation employees 14. Quality of facilities (e.g., picnic shelters, playgrounds) in city parks 15. Quality of senior programs at the Community Center 01.

15.

Which THREE of the parks and recreation services listed in Question 14 do you think should receive the MOST EMPHASIS from the city over the next TWO years? [Write in your answers below using the numbers from the list in Question 14.]

1st: ____

16.

2nd: ____

3rd: ____

Planning and Zoning. Please rate your satisfaction with the following aspects of Planning and Zoning in Grain Valley.

How satisfied are you with...

Very Satisfied

Satisfied

Neutral

Dissatisfied

5 5 5 5

4 4 4 4

3 3 3 3

2 2 2 2

1. The quality of new commercial building designs in the city 2. The quality of private and commercial landscaping in the city 3. The types of new commercial and retail development in the city 4. The types of new residential development in the city 17.

Very Don't Know Dissatisfied

Very Don't Know Dissatisfied

1 1 1 1

9 9 9 9

Which ONE of the planning and zoning services listed in Question 16 do you think should receive the MOST EMPHASIS from the city over the next TWO years? [Write in your answer below using the numbers from the list in Question 16.]

1st: ____

18.

Please rate your level of agreement with each of the following statements.

Overall, the commercial areas in Grain Valley are better than they were 5 years ago The city should take proactive measures to encourage existing/new 2. business redevelopment along major business corridors in Grain Valley To encourage business redevelopment, the city should use tax incentives 3. and other economic development tools It is important for my household that Grain Valley develops a thriving 4.

Downtown that brings economic opportunity to the city 1.

19.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Don't Know

5

4

3

2

1

9

5

4

3

2

1

9

5

4

3

2

1

9

5

4

3

2

1

9

Do you think the City of Grain Valley is business friendly?

19a.

ETC Institute (2023)

____(1) Yes

____(2) No

Why? ______________________________________________________________________________________ Page 126

2023 City of Grain Valley Community Survey Findings

Demographics 20.

Do you think you will be living in Grain Valley five years from now? ____(1) Yes

21.

Do you own or rent your current residence?

22.

Do you own a business in Grain Valley? ____(1) Yes

23.

What type of dwelling do you live in?

____(1) Own

____(1) Single family house (detached from other houses) ____(2) Duplex or townhome

____(2) No

____(2) Rent

____(2) No

____(3) Apartment or condominium building ____(4) Other: ___________________________________ ______ years

24.

Approximately how many years have you lived in Grain Valley?

25.

Are you or any members of your family of Hispanic, Spanish, or Latino/a/x ancestry? ____(1) Yes

26.

____(2) No

Which of the following best describes your race/ethnicity? [Check all that apply.] ____(01) Asian or Asian Indian ____(02) Black or African American ____(03) American Indian or Alaska Native

27.

____(04) White or Caucasian ____(05) Native Hawaiian or other Pacific Islander ____(99) Other: ____________________________________________

Would you say your total annual household income is... ____(5) $100,000 to $124,999 ____(6) $125,000 to $149,999 ____(7) $150,000 or more

____(1) Under $30,000 ____(2) $30,000 to $49,999 ____(3) $50,000 to $74,999 ____(4) $75,000 to $99,999 28.

What is your age? _______ years

29.

What is your gender identity? ____(1) Male

30.

Including yourself, how many people live in your household? ______ people

31.

Would you be willing to participate in future surveys sponsored by the City of Grain Valley? ____(1) Yes [Answer Q31a.]

31a.

____(2) Female

____(3) Prefer to self-describe: ______________

____(2) No

Please provide your contact information.

Mobile Phone Number: Email Address:

This concludes the survey. Thank you for your time!

Please return your survey in the postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061

Your responses will remain completely confidential.

The information shown to the right will ONLY be used to help ensure the survey results are statistically representative of residents in the area. Thank you.

ETC Institute (2023)

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