IT Governance Business Case
Applications for the Real Time Crime Center
Durham Police Department
Background
The Durham Police Department is committed to ensuring public safety through proactive law enforcement, community engagement, and the prevention of crime. With a focus on building trust and transparency, the department serves a diverse community, responding to emergencies, investigating crimes, and working alongside local agencies to enhance public welfare. Currently, to aid in investigation efforts, the Durham Police Department relies on multiple independent systems from various vendors for camera feeds, incident reporting software, car cameras, body cameras, and other tools.
Current Business Problem
The systems that the Durham Police Department use now are not able to integrate with each other or share information with other law enforcement agencies. The lack of integration between internal tools hinders decision-makers from viewing and accessing critical resources simultaneously, which impairs their ability to make fast decisions and delays response times. The inability to share information seamlessly with external agencies delays investigation efforts that span across multiple jurisdictions. There is also a technology gap for their ability to manage traffic videos.
Pain Points
• Lack of integration across PD systems to deliver insight
• Inefficient response time to residents' concerns
• Insufficient tools for traffic video management
• Lack of data sharing between law enforcement agencies
Strategic Alignment
City of Durham's Strategic Objective:
Goal 2: Creating a Safer Community Together
Goal 4: Innovative and High-Performing Organization
Future State Benefits
• Enhanced integration for PD systems to deliver better insight
• Faster response times with real time alerts
• Better tools for traffic video management
• Enhanced information sharing between law enforcement agencies
Analysis and Recommended Solution
Application Requirements for the Real Time Crime Center
The foundation of the Durham PD's Real Time Crime Center (RTCC) will be a Best of Breed system that integrates multiple PD systems into a centralized predictive analytics and operations management platform. All other PD systems will integrate into this platform to provide a single dashboard for monitoring and faster decision-making.
To enhance the DPD's investigation capabilities, two additional solutions should be implemented and integrated with this centralized platform:
• Communications Management Platform
This system should provide enhanced communication and incident management capabilities for DPD.
• License Plate Recognition Platform
This system should capture license plate data and provide real time alerts to assist with investigation efforts.
Analysis of Operations Management Platforms
Peregrine Data Integration
City of Durham Data Sources
Connect & Integrate
We connect to your siloed systems and seamlessly pull your mission - critical data into Peregrine using secure, interoperable methods
Enrich & Organize
We improve the usability of your data by consolidating and connecting entities, standardizing terms, and incorporating unused datasets
Interact & Share
We make it easy for you to visualize, interact with, and share data in a secure way with applications like search, maps, networks, and charts
Analysis of Communications Dashboard Platforms
ReadyOp Data Flow Diagram
Analysis of License Plate Recognition Platforms
Insight LPR Data Flow Diagram
Recommended Solution: Purchase the proposed software solutions for integration with the Durham PD's Real Time Crime Center
Description
TS recommends that Durham PD purchase ReadyOp, Insight LPR, and Peregrine, which will initiate the City's implementation of a new Real Time Crime Center
Pros
• License plate reader and video management
• Real-time alerts and notifications
• Data Sharing Between Agencies
Cons
• N/A
Analysis of Proposed Applications for Real Time Crime Center
Recommended Operations Management Platform: Peregrine
Peregrine is designed for law enforcement and public safety, making it ideal for the Durham Police Department. Peregrine provides these critical capabilities:
• Seamless integration with critical public safety systems
• Secure internal and public information sharing
• Core strength lies in its predictive analytics to forecast crime hotspots and patterns
• By analyzing patterns in historical crime data, geographic locations, and other variables, law enforcement agencies aim to prevent crime by deploying resources strategically and proactively
Recommended Communications Management Platform: ReadyOp
ReadyOp combines the following capabilities into a single application:
• Communication with personnel across multiple organizations all from a single display
• Unlimited forms to gather and share information and unlimited dashboards for metrics
• Ability to connect different radio systems, allowing various agencies to communicate effectively across different radio technologies
• 10-year lifecycle on hardware
Recommended License Plate Recognition Platform: Insight LPR
Insight LPR is an automated license plate reader (ALPR) platform that captures license plate data and sends real-time alerts to assist in law enforcement investigations.
• Insight LPR identifies all plate types in bright or dark environments as well as plates on vehicles moving at high speeds.
• Once the license plate images are captured, Insight provides real-time alerts checked against law enforcement and customer hotlists, which gives DPD searchable investigative data to solve crimes
• 24 cameras included in quote
Architecture Review
The recommended solution meets the architectural standards for the City of Durham.
Cyber Security Review
The recommended solution meets the City of Durham's Cyber Security requirements.
Risk Identification
Mitigation Risk (Costs)
• N/A
Contingency Risk (Costs)
• N/A
Our ask
We are asking the IT Governance Steering Committee to approve and score the business case to procure and implement applications for the Real Time Crime Center to enhance the DPD's current operational systems and processes. The approved and ranked business case will be submitted to the Budget Management Services Department for funding and approval by the City Manager.