73 - Fall 2018

Information You Can Use

FALL 2018

Fire Dept achieves ISO Class 1 2018-19 Loose Leaf collection

SAVE THE DATE!

City Council

Sam Leder District 1

Brian King District 2

Ella Mae Small District 3

JC McKenzie District 4

Terry L. Crawford District 5

Jennifer H. Parsley District 6 Mayor Pro-Tem

Friday, November 16 for an evening of fun and festivities Annual Christmas Tree Lighting & Fireworks Bicentennial Plaza presented by:

EVENT SCHEDULE:

6:00 Children’s Activities Trolley and Carriage Rides 6:30 Family Entertainment 8:30 Tree Lighting and Fireworks!

6:00-9:00pm Enjoy Cabarrus Arts Council’s Art Walk

John A. Sweat, Jr. District 7

In this Issue: From the Mayor . . . . . . . . . . . . . . . . . . . . . . 3

The Concord City Circular is produced quarterly by the City Manager’s Office to provide Concord citizens with information about current activities of the City of Concord. It contains items that will help make it easier for you to do business with the City.

Your comments and questions are welcomed. Please send them to: Concord City Circular P.O. Box 308, Concord, NC 28026 or call 704-920-5210 or e-mail franzese@concordnc.gov.

Never Miss Your Collection Again . . . . . . . . . . 4 Concord Named Healthiest Employers . . . . . . . 5 Mayor's Golf Tournament . . . . . . . . . . . . . . . . 6 Continuous Service & Safety Honorees . . . . . . 7 CFD ISO Class 1 . . . . . . . . . . . . . . . . . . . . . 8-9 Loose Leaf Collection Schedule . . . . . . . . . . 10 Alfred Brown Jr Court SW . . . . . . . . . . . . . . . 11 Police and Budget Videos . . . . . . . . . . . . . . 12 Adopt-A-Street Recognitions . . . . . . . . . . . . 13 Quarterly High Performers . . . . . . . . . . . . . . 13

designed by

Granite Sky Civic

Visit concordnc.gov to subscribe to the CityLink email newsletter, and receive weekly updates and information about Concord direct to your inbox.

National Night Out . . . . . . . . . . . . . . . . . . back

2 • CONCORD CITY CIRCULAR • FALL 2018 • concordnc.gov

Get Connected Get connected with Concord through Facebook and Twitter!

Simply scan the QR code with your smartphone or go to facebook.com/concordnc and twitter.com/ConcordNCgov.

From the Mayor

Manager’s Notes

William “Bill” Dusch

Lloyd Wm. Payne, Jr., Concord City Manager

Facing common issues In the past several months, I have had the honor of representing the City of Concord in a number of local, state and national events. There were a number of common themes that flowed through all the discussions including managing growth, maintaining high standards of service and transportation. There were quality of life issues, these included more building of more parks, greenways to connect our citizens, revitalizing our downtowns and increased affordable housing. Cities are continuing to work on improvements in our police/ community relations, partnerships with our regional organizations, leveraging technology to create smart cities and dealing with the opioid epidemic. On the economic front, Cities are working on helping with the creation of jobs and helping with the development of our workforce.

As I studied these items, I saw that these are related to our city and found that Concord is not only working hard to address these issues for today and but also in the future. We are fortunate to be in a rapidly growing area of our state and nation which makes our goal to manage and guide growth in the coming years. Transportation is an ongoing effort with Concord having nearly a quarter of a billion dollars in projects being planned for the coming years. Your city is in the midst of an open space connectivity study, with a goal of creating a master plan to add new parks and continue connecting the different parts of our community with an expanded greenway/bike system. In the next 18 months, we will begin designing a new downtown Concord streetscape which will also include the latest “Smart City” technology components.

Our Police Department has been working tirelessly to improve the relationships with our citizens in all areas of town. Chief Gary Gacek has put an emphasis on community outreach that engages our citizens in a very positive manner. One of the ways he has chosen to do this is by the addition of 34 bicycles with 40 bike-trained officers (including Chief Gacek) who are focusing on positive and visible interactions with citizens.

On the economic front, we continue to look at the diversification of our businesses with emphasis on manufacturing, technology and amenity related continued on page 15

A new fiscal year upon us Hello again Concord. I trust you have had an incredible summer with your family and loved ones. Fall is almost upon us and school is starting back.

Much like in your life, I am sure, the City of Concord has been busy too. Mayor Dusch, City Council, Department Heads, and other staff members met in the late spring for a workshop to discuss the upcoming annual City budget.

Based on the goals set forth by Mayor Dusch and City Council, staff worked hard this past spring to develop a balanced budget that would achieve many of these goals. Through the tedious work of staff, I was fortunate to present a responsible annual budget to Mayor Dusch and City Council that included NO tax increase, water rate increase, sewer rate increase, stormwater increase, or electric increase. I owe a special “thank you” to Pam Hinson (Finance Director), Robin Barham (Budget and Performance Manager), and Lesley Reder (Budget Analyst) for their long hours of crunching numbers and spreadsheet analysis.

The City-wide budget totals $250,896,647 which is an overall increase of 1.8 percent over last year’s budget.

The property tax rate remains at 48 cents per $100 of valuation, which is the same tax rate since 2013. As in past years, 2 cents of our tax rate will continue to be designated for transportation improvements across our City to assist with the growth and congestion. The overall valuation of property in Concord now exceeds $11.3 billion, an increase of 3 percent over the past year.

Growth in our City continues to be strong across residential, commercial, and industrial sectors. Your City staff (Team Concord) strive each day to meet the challenge of balancing the growth with maintaining the infrastructure that is currently in place. If you see issues across the City which require attention, please reach out and let us know. We desire to provide the best customer service and response to you!

If you want to read more about the City’s budget, I encourage you to visit concordnc.gov/budget.

I remain humbled to work alongside of our incredible employees (Team Concord) each and every day. The City’s continued on page 15 concordnc.gov • FALL 2018 • CONCORD CITY CIRCULAR • 3

Never Miss Your Waste Collection Day Again

Cabarrus County, Concord, and Kannapolis have launched a new waste collection calendar and reminder system to make it easier for residents to stay connected about waste management collection and programs.

Get the FREE APP

Search for CARTology to download our mobile app in the App Store (iOS) or Google Play Store (Android)

ü Know your Collection Day ü Sign up for FREE Reminders ü Find out how to dispose of items More information is available at cabarruscounty.us, concordnc.gov, or kannapolisnc.gov.

We’ve taken the guess work out of garbage, recycling, bulky waste, and yard waste...

4 • CONCORD CITY CIRCULAR • FALL 2018 • concordnc.gov

City of Concord named one of region's

healthiest

employers for second year

Pictured: Brian Moore, Violet Carter, Stacy Troutman, Tracee Hicklin, Chantel Thompson, Rebecca Edwards, Brandy Colon, Cindy Severt, and Caleb Jackson

For the second consecutive year, the City of Concord was named one of the Healthiest Employers in the Charlotte Region by the Charlotte Business Journal, ranking as the fifth healthiest employer in the Businesses with 500 to 1,499 employees category, and the third place government employer (congratulations to our friends at Cabarrus County for being the healthiest government employer!).

City Manager’s Office and Human Resources staff, along with Wellness Liaisons and Wellness Warriors participated in the awards ceremony at Daniel Stowe Botanical Garden. Visit concordnc.gov/hr to learn more or explore opportunities to join our team.

concordnc.gov • FALL 2018 • CONCORD CITY CIRCULAR • 5

21 Annual st

Mayor's Golf Tournament October 5, 2018 Benefiting youth programs of the City of Concord and Cabarrus County

The 2017 tournament raised over $10,500 for youth programs!

Visit concordnc.gov for 2018 event details, entry, and sponsorship form. For more information, contact Matt Zvanut, RRGC Group Event Manager at matt.zvanut@jqh.com or Ryan Brickley, Director of Golf at ryan.brickley@jqh.com.brickley@jqh.com.

6 • CONCORD CITY CIRCULAR • FALL 2018 • concordnc.gov

COURTESY OF: MICHAEL A. ANDERSON PHOTOGRAPHY

Held at

15 Years

Coworkers honored for continuous service and safety In July, the City of Concord recognized 128 coworkers who reached service milestones in our organization in between July 2017 and June 2018, and departments or divisions received safety awards from the NC Department of Labor. These milestones and achievements represent over 1,600 years of public service with industry-leading safety records.

Through the service awards program, all full and part-time City coworkers and elected officials are eligible for recognition once they have reached each five-year continuous service milestone (5 years, 10 years, 15 years, 20 years, etc.). Recipients are invited to a lunch program and receive letters of appreciation from the City Manager, certificates, and for those with 20 or more years of service, a plaque. The City of Concord thanks and congratulates all coworkers who have reached a service milestone.

35 Years

Danny Williamson, Water Resources

30 Years

Larry Barbee, Electric Systems Ronnie Little, Electric Systems Luke Murray, Electric Systems John Russell, Electric Systems

25 Years

Deckster Barlowe, Police Jeffrey Davis, Water Resources Tommy Deese, Electric Systems Bennie Efird, Electric Systems Skip Hinson, Police John Newsome, Water Resources Richard Shue, Water Resources David Whitley, Planning and Neighborhood Development

20 Years

Yvonee Almaguer-Hicks, Police Jeremy Baggarly, Police Larissa Beaver, Police Darrel Burris, Aviation Phillip Carlton, Police Andrea Cline, Electric Systems Shane Davis, Fire Keith Eury, Police Meche Foster, Water Resources Martin Harwood, Fire Dale Hinson, Transportation Heather Horne, Finance Brian Kelly, Police Robert Ledwell, Police Todd Mcghee, Police Brian Schiele, Police Bobby Teal, Water Resources Cheryl Trafton, Communications John Wayne, Fire

James Bradford, Aviation Michael Brafford, Electric Systems Phillip Burris, Fire Richard Burris, Aviation Vicki Burris, Finance Javon Clark, Police Vashon Clark, Police Rita Ellison, Finance Bradley Hunt, Fire Josh Kelly, Fire Renee Lutz, Fire Randall Miller, Water Resources Gordon Murph, Buildings and Grounds Miranda Ross, Police Arlene Thompson, Housing

10 Years Kevin Ashley, Planning and Neighborhood Development Angela Baldwin, Planning and Neighborhood Development Brandon Banker, Police Bridgette Barker, Communications William Barnes, Buildings and Grounds Alan Blackmon, Solid Waste Services AJ Blair, Electric Systems John Booth, Fleet Services Nicholas Brazee, Fire James Brown, Buildings and Grounds Justin Caldwell, Fire Carson Carroll, Finance Derrick Caudell, Police April Clark-Allen, Finance Jeb Clay, Fire Brett Clayton, Water Resources Benson Cole, Transportation Daniel Criscoe, Finance Paul Cwynar, Fire Fisher Dums, Water Resources Matthew Floeter, Fire Peter Franzese, City Manager's Office Britton Furr, Electric Systems Aaron Hall, Engineering Danny Hargett, Electric Systems Dana Hood, Finance Alexander Howerton, Fire Joshua Hughes, Fire Robbie Hunter, Transportation Brian Jahant, Fire Andrew Johnson, Fire Benjamin Klauder, Fire Michael Kohler, Water Resources continued on page 14

concordnc.gov • FALL 2018 • CONCORD CITY CIRCULAR • 7

Concord Fire Department

achieves Class 1 ISO rating

M

any owners of retail, commercial, and industrial businesses in Concord City limits will have lower fire insurance costs following a recent evaluation by the N.C. Department of Insurance Office of State Fire Marshal. Fire insurance rates are based on the ISO Public Protection Classification Program. ISO's expert staff collects information about municipal fire protection efforts in communities throughout the United States. In each of those communities, ISO analyzes the relevant data and assigns a Public Protection Classification (PPCTM) – a number from 1 to 10, with Class 1 generally representing superior property fire protection. The City of Concord’s ISO rating has improved to Class 1, effective September 1, 2018.

The Class 1 rating places Concord Fire Department in the top 0.03 percent in the nation. There are over 48,000 rated fire districts in the United States.

Concord’s PPC has been lowered four times in the past 22 years. The classification previously dropped from Class 5 to 4 in June 1996, to Class 3 in November 2004, and to Class 2 in June 2013.

“I’d like to congratulate Chief Ray Allen for his department’s performance and for the hard work of all the department members,” said Mike Causey, Commissioner of Insurance and State Fire Marshal. “The citizens in Concord should rest easy knowing they have a fine group of firefighters protecting them and their property in case of emergency.”

The classification program evaluates three major components: the fire department (50 percent of the score), water supply (40 percent), emergency communications (10 percent); with extra credit available for community risk reduction efforts. Cities are rated on the number of engine and ladder companies, fire personnel, and equipment. Evaluation of the water system includes the amount of fire hydrants and the pressure and flow of water, which would be needed in the case of a fire.

The amount of time it would take fire personnel to arrive at a location is also a large factor.

The new community risk reduction section considers fire prevention, education, and investigation efforts.

Since the classification received in 2013, the City has improved fire protection by adding Fire Station 11, located on Weddington Road and added additional staffing throughout the community.

The Concord Fire Department has also made significant improvements in fire company distribution, technology, and efficiency over the past five years. In addition, the City has continued to make improvements in its water and emergency communications systems, and those departments scored very well, helping Concord achieve the Class 1 PPC.

8 • CONCORD CITY CIRCULAR • FALL 2018 • concordnc.gov

“The current and former members of City Council made this possible through their support and investment in infrastructure and people,” said Concord Mayor Bill Dusch. “Whether investing in fire stations and apparatus, improved water capacity, better communications, or community education efforts, the Council’s leadership and vision was a key element in providing this peace of mind to our community.”

Each PPC classification improvement results in a reduction in commercial and industrial fire insurance rates. Generally, there are no additional savings for residential properties after a community achieves Class 6.

"This is a significant milestone in the proud history of the Concord Fire Department, with credit to our colleagues in the Water Resources and Communications Departments," said Chief Allen.

"Certainly our Class 1 rating would not be possible without the men and women of the Concord Fire Department, and this rating reflects our core value of continuous improvement and our business friendly, customer-focused environment.”

Learn more about the Concord Fire Department at concordnc.gov. concordnc.gov • FALL 2018 • CONCORD CITY CIRCULAR • 9

2018 – 2019 Loose Leaf Collection Schedule If your Garbage Day is…

Your Loose Leaves will be Collected…

Monday

November 5-9 December 10-14 January 22-25

Tuesday

October 29 - November 2 December 3-7 January 14-18

Wednesday

October 29 - November 2 November 26-30 January 7-11

Thursday

Friday Second Chance $75 fee

This schedule is subject to change due to weather delays and equipment breakdown.

Contact the Customer Care Center or check concordnc.gov for updates.

No loose leaf collection is scheduled on City-observed holidays, including:

Thanksgiving (Entire week of November 19-23) Christmas (Entire week of December 24-28)

November 12-16 December 31 - January 4 February 4-8

New Year’s Day (January 1) Martin Luther King Jr. Day (January 21)

November 5-9 December 17-21 January 28 - February 1

Be a good neighbor

February 11-15 February 18-22 • Place your loose leaves at the curb by 6 am the first day of your specified collection week.

• Collection crews are unable to return if you place leaves at the curb after they have worked your street.

• Leaves must be free of tree/shrub limbs or foreign objects and kept away from storm drains, mail boxes and parked cars.

• Bagged leaves are collected weekly on your regular garbage collection day. Consider bagging your leaves if you cannot wait for loose leaf collection.

Don’t put loose leaves out too early (remember bagged leaves are collected every week), and when they are placed for collection be sure to keep them out of the street, gutter, or sidewalk…simply place them at the edge of your yard.

Second Chance Program You are required to begin bagging all loose leaves placed at the curb after the leaf crew works your street during the third collection cycle. The Second Chance Program is for anyone who missed the last collection and is willing to pay rather than to bag their leaves and avoid the Code Enforcement penalties.

For a fee of $75, the City will schedule a special loose leaf collection the weeks of February 11-15 and February 18-22.

• Bagged leaves must be contained in untied, clear plastic or biodegradable paper bags weighing less than 35 pounds each.

• The City will collect your live Christmas trees, too. Please leave trees at the curb with your regular household garbage. Remove all stands, lights and ornaments.

concordnc.gov For updates, contact Customer Care Center | Mon-Fri 7:30am-5:30pm | 10 • CONCORD CITY CIRCULAR • FALL 2018 • concordnc.gov

704.920.5555

Brown Operations Center entrance road named Alfred Brown Jr Court SW I

PHOTOS: CITY OF CONCORD/CHERIE JZAR

n July, City officials unveiled the new name of the drive leading to the Brown Operations Center – Alfred Brown Jr Court SW. City Council voted during their June meeting to rename the drive in honor of former City Council member Alfred M. Brown Jr., son of the former City Council member Alfred M. Brown, Sr. in honor of whom the Operations Center is named.

Alfred M. Brown Jr., who served on Concord City Council from 2001 until 2017, is a lifelong resident of Concord.

Brown is a graduate of Concord High School and attended The Citadel. He is retired from the OSP Engineering Department with Windstream, formerly CT Communications. He has two children and is a lifelong, active member of St. James Evangelical Lutheran Church and previously served on the Concord Bicentennial Commission and the Concord Historic Preservation Commission.

Alfred Brown Jr Court SW is a two way road that leads to the City of Concord’s Brown Operation Center (BOC). The new name means the BOC has a new address: 635 Alfred Brown Jr Court SW. For more information call 704-920-5300. concordnc.gov • FALL 2018 • CONCORD CITY CIRCULAR • 11

CPD takes the challenge

Party in the

USA

I

n August, the Concord Police Department joined the list of viral video producers, creating its take of “Party in the USA” to show the lighter side of the officers who protect Concord’s residents and visitors. In the video, Chief Gacek, Deputy Chief Stocks, and Mayor Dusch were concerned about number of “complaint letters” received from citizens living in “Concord imposters,” and the sworn and civilian members of the Police and Communications Departments (along with family and friends) set out to clarify where the real Concord is. The video was seen over 20,000 times in the first hour it was published to the Concord Public Safety Facebook Page, and within two weeks had been seen over 350,000 times, shared over 9,400 times, and collected over 7,000 reactions and comments. If you have not seen it yet or want to see it again, you can visit bit.ly/cpdlipsync.

FY 19 budget video

coming in September What does $250 million look like? For the second year, you will be able to

find out through the City’s annual budget highlights video. The video will be available in September at concordnc.gov/budget, and youtube.com/concordnc1. It condenses the information found in the City’s Annual Operating Budget and Performance Plan into a visual summary of how Concord is spending nearly $250.9 million in public funding this fiscal year. You can also read the budget in its entirety at concordnc.gov.

12 • CONCORD CITY CIRCULAR • FALL 2018 • concordnc.gov

Volunteer groups recognized for long-term Adopt-A-Street commitments The Transportation Department’s Adopt-A-Street program has recently been enhanced with a continuous service milestone recognition program.

The first two participants who have participated more than five years are being retroactively recognized: The following groups have been committed to beautifying the streets of Concord for more than 5 years:

Price Memorial AME Zion Church Union Street S Since 1989 25 years in 2014

Concord Bible Church Burrage Road NE Since 2011 5 years in 2016 The City is grateful to all participating groups and will recognize their continued commitment going forward as they reach five-year milestones. A special decal recognizing the five-year milestones will be affixed to the group’s respective Adopt-A-Street signs.

Are you interested in adopting a street? It is now easier to see available street segments and sign up on concordnc.gov. For information on how to become a participant and adopt your own street please visit concordnc.gov/transportation find the Adopt-A-Street link, or call 704-920-5338.

concordnc.gov • FALL 2018 • CONCORD CITY CIRCULAR • 13

Quarterly High Performers Concern for the Individual • Customer Focus Fair and Equitable Service • Professional Service Effective Communication • Taking Ownership Timeliness • Teamwork • Great Service Recovery

Congratulations to the following coworkers who were selected as quarterly High Performers:

Fire - Eddie Pendergrass, Ken Good, Jeb Clay Aviation - Corey Dulin

High Five recognizes coworkers who make a difference.

Each day City of Concord coworkers are focused on providing the services needed to keep our community moving forward. We believe that coworkers who are delivering excellent service deserve timely and effective recognition by their team members, managers, and the community. We invite you to help us recognize one or more of our coworkers who have provided excellent service.

These nine principles help us deliver a high level of quality services.

There are three ways to submit your recognitions: 1C all 704-920-6400 to submit your acknowledgment via the telephone.

Police - Andrew Kelemecz Buildings and Grounds - Chris McDonald, Zach Johnson, Triston Langston High Performers were selected from among the high five nominations received from the past quarter (April–June 2018). These recognitions best demonstrate “going above and beyond” in providing excellent customer service or events that best embody one or more of the 9 Principles of Excellent Customer Service. These co-workers were honored at a special lunch event in August. The City of Concord is recognized for having dedicated employees who are committed to providing excellent service.

2 Complete the online form at concordnc.gov/high5 3C omplete a paper form found one of the following public facilities: City Hall; Academy Recreation Center; Brown Operations Center; Concord Regional Airport; Fire Stations 3, 7, 8, and 9; Housing Department Office; Police Headquarters; Rider Transit Center.

Thank you for helping us recognize our best!

Coworkers honored continued from page 7

Eric Liefert, Fire Michael Lopez, Police Amanda Mayberry, Police Edward Mccormick, Buildings and Grounds Christopher Mckinney, Fire Steven Mclendon, Fire Caleb Miller, Fire Jason Mitchell, Solid Waste Services Tena Mullis, Water Resources Brian Pizzino, Police Jonathan Rabon, Water Resources Kevin Reid, Solid Waste Services Chad Rodgers, Fire Sara Rodgers, Parks and Recreation Shane Russ, Electric Systems Jason Starr, Fire Brian Taylor, Transportation Ellen Thomas, Legal

Joe Troutman, Solid Waste Services Jackie Waters, Water Resources Robert Weber, Fire Matthew Willet, Police Miles Wright, Fleet Services James York, Fire Steven Zollars, Police

5 Years Trey Brown, Police Timothy Carlson, Police Bryan Cook, Electric Systems Ethan Ensley, Electric Systems Jason Eudy, Water Resources John Ferrante, Fire Alice Gamble, Police Delores Griffith, Police Michelle Hunt, Transit

14 • CONCORD CITY CIRCULAR • FALL 2018 • concordnc.gov

Cherie Jzar, City Manager's Office Cheryl Ketrow, Aviation Gregory King, Police Garron Lawing, Police Jesse Martin, Human Resources Bradley Parker, Police Chris Pearson, Electric Systems Jonathan Putnam, Fire David Schober, Fire Matthew Sellers, Fire Daryl Sossoman, Buildings and Grounds Donn Stewart, Fleet Services Chris Stone, Transportation Craig Thomas, Planning and Neighborhood Development

Mayor continued from page 3

businesses. These businesses bring jobs and a need for more training to help citizens be a part of this growth. The City is working with partners at Cabarrus County, Rowan Cabarrus Community College, Cabarrus Chamber of Commerce and community organizations to develop this training. We City Housing and Planning Department staff have also remained involved in efforts to provide affordable housing through partnerships with Habitat Cabarrus.

While there are many more areas of involvement for the City of Concord, these are some specific issues affecting most cities across the United States.

I hope you now have a better understanding of how Concord is addressing them and invite your feedback if you have additional ideas.

City of Concord Important Phone Numbers Fire, Police, Medical Emergencies . . . . 911 Customer Care Center . . . . . 704-920-5555 Call the Customer Care Center for service requests and inquiries about any of the following: • Electric Outages/Services • Water/Sewer Emergencies • Dead Animal Pick-up • Drinking Water Inquiries • Garbage/Bulk Pick-up/Recycling • Utility Bills • Street/Traffic Light Issues • Right-of-Way Issues • Storm Water/Storm Drain/Flooding Problems • Yard Waste/Leaf Collection • Building Material Disposal • Bulk Metal Collection • Old Tire Collection • Vacant Lot Cleaning/Mowing You can also fax our Customer Care team at . . . . . . . . . . . . . . . . . . 704-920-6953 The primary phone numbers for the various City departments are: Main Switchboard . . . . . . . . . . . 704-920-5200 Buildings & Grounds . . . . . . . . . . 704-920-5380 City Clerk . . . . . . . . . . . . . . . . . 704-920-5205 City Manager . . . . . . . . . . . . . . . 704-920-5215 Communications . . . . . . . . . . . . 704-920-5580 Concord Regional Airport . . . . . . 704-920-5900 Electric Systems . . . . . . . . . . . . 704-920-5320 Engineering . . . . . . . . . . . . . . . . 704-920-5425 Finance . . . . . . . . . . . . . . . . . . 704-920-5220

Did you know...

Did you know Concord is home to the best public golf course in the region? Rocky River Golf Club, owned by the City of Concord, has been included in the NC Golf Panel's Top 100 course rankings for several years, and is the only listed public course in the area.

Discounted rates are available to City of Concord residents, book a tee time at rockyrivergolf.com.

Fire Department Administration . . 704-920-5516 Fleet Services . . . . . . . . . . . . . . . 704-920-5430 Housing . . . . . . . . . . . . . . . . . . . 704-920-6100 Human Resources . . . . . . . . . . . 704-920-5100 Meter Reading . . . . . . . . . . . . . . 704-920-5219 Parks & Recreation . . . . . . . . . . 704-920-5600 Planning & Community Development . . . . . . . . . . . . . . . 704-920-5152 Police (non-emergency) . . . . . . . 704-920-5000 Public Affairs . . . . . . . . . . . . . . . 704-920-5210 Purchasing . . . . . . . . . . . . . . . . 704-920-5440 Rider Transit . . . . . . . . . . . . . . . 704-920-7433 Risk Management . . . . . . . . . . . . 704-920-5111 Rocky River Golf Club . . . . . . . . . 704-455-1200 Solid Waste . . . . . . . . . . . . . . . . 704-920-5361

Manager’s Notes continued from page 3

employees are dedicated to you and committed to providing excellent customer service each day. I encourage you to take a brief moment out of your day to thank a member of Team Concord for the great service they provide us all. Thank you for your ongoing contributions to our City – may Concord always thrive for you!

Tax Collector . . . . . . . . . . . . . . . 704-920-5216 TTY/North Carolina Relay . . . . . . . . . . . . . . . 711 Transportation . . . . . . . . . . . . . . 704-920-5362 Water Resources . . . . . . . . . . . . 704-920-5337 Zoning/Permits . . . . . . . . . . . . . 704-920-5152

concordnc.gov

Concord celebrates National Night Out

COURTESY OF: MICHAEL A. ANDERSON PHOTOGRAPHY

On Tuesday, August 7, over a dozen Concord neighborhood groups hosted events for neighbors to come together with police officers, firefighters, elected officials and other community leaders to celebrate National Night Out (NNO).

Activities included community cook-outs, meet and greet socials, and small block parties. 2018 marked the 14th year of National Night Out for the City of Concord and the 35th year of the national celebration.

NNO strengthens neighborhood bonds and community-police partnerships, while sending a message to criminals that neighborhoods are taking a stand against crime! Bonded neighborhoods deter crime by sending the message that you are close to your neighbors and everyone is aware of what is happening in your neighborhood, and is watching out for each other. This annual police-community partnership event involved over 16,000 communities from all 50 states. In all, over 38 million people participated. Find out more at nno.org

Concord Mobile Care You can now report pot holes, street light malfunctions, and many other non-emergency issues to the City using your smartphone.

Visit concordnc.gov to learn about and download the Concord Mobile Care app for your android or iOS device, or access the web-version on any other device, including PC and laptop computers.

concordnc.gov Visit our City’s website where you’ll find a wealth of information. Pay bills online, access government and City departments, and discover what’s going on in Concord.