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CityLife MAGAZINE JUN-JU L 2 0 1 8


CBWC DIAMOND CORPORATE SPONSOR “The Cairns Business Women’s Club are very proud and pleased to have Totally Workwear as a 2018 Diamond Corporate Sponsor. The Club identifies very strongly with the philosophy that Chris, June and the Team encourage at TWW and that is down-to-earth excellence in business and the promotion of women in the workplace. We are very excited about their involvement with our upcoming ‘Business and Bubbles’ networking event in August, where we will be treated to a wonderful fashion parade including a display of TWW exclusive Women’s Corporate wear. It’s going to be a fantastic evening” said Julianne Steer, President, CBWC.

Totally Workwear offers a personalised styling service with corporate stylist, Darnelle Perucich to help you create a five day working wardrobe in a suggested combination of pants, shirts, skirts, tops and dresses to compliment your corporate image. With a comprehensive range of styles and colour concepts in multiple brands, there is a range of corporate attire to suit all body shapes and sizes in ladies and tailored corporate solutions for men also. Based on the climate we live in, light summer breeze colours can work well all year round in the Cairns tropical environment. As many know the bold colours like RED and GREEN can make you visible from a distance and give you a strong brand presence! However, neutral and pastel tones like SOFT PINK, IVORY and LIGHT BLUES can add a warm and approachable feeling to potential clients. You may have established team colours that you want to follow? By keeping with a similar design or fabric through a range of neutral colour options, gives your staff choice and adds a point of difference. Bold logos on neutral background will allow logo to pop and standout from the rest. An important part in the selection process, particularly in the heat of Far North QLD! Take into consideration the ease of caring for the uniform and the conditions it will be subjected too! Cottons and Cotton blends are often more breathable and comfortable but typically have a shorter lifespan and will require more care. Breathable polyester blends are easy to clean, require little or NO pressing but may not be liked by all staff. Your freedom of movement and the type of role you’re in can also determine the best fabrics and features for you! Make sure you create a list of the features you’re after. The use of a logo or brand mark is a great way to make yourself identifiable and raise your brand awareness. Do you want to be seen from a distance – or – is the subtle tone on tone logo better for your image? Also consider the decoration types – eg: Embroidery, print, transfers – that will suit your garment style and fabric type.

98 Scott Street, Cairns Tel. 07 4047 4444 |



elcome to our annual Women’s Edition where we are thrilled to showcase 30 of Cairns’ most inspirational and exceptional businesswomen along with a range of other fantastic feature stories. The old saying, “Behind every great man there’s a great woman” is no longer relevant these days as more and more women step out of the shadows and lead the way. Cairns is home to some incredible women from all walks of life, and you’ll be impressed and inspired reading about them.


Our cover story features the passionate Charmaine Matthews, owner/director of Austart Homes, who not only shares herstory but also gives you tips on how you can succeed


CityLife Magazine is published monthly by CityLife Pty Ltd June-July 2018. All material within the publication remains the property of the publishers unless permission is otherwise sought in writing. Those who make advertising placement and or supply editorial content to CityLife Magazine undertake to ensure all material does not infringe copyright, trademark, defamation, libel, slander or title. The above mentioned patrons agree to indemnify the publishers against any investigations, claims or judgements. The views expressed in CityLife Magazine are those of the contributors, and are not necessarily shared by the publication. CityLife P/L copyright June-July 2018.

82 Grafton Street 4031 4999

(be sure to note her red lipstick trick!). You’ll be energised and motivated when you read these women’s stories. Whether they have juggled a career and family life or forged ahead independently, every woman we featured has overcome all obstacles to excel in their chosen fields. So sit back and relax as you discover the worlds of some truly remarkable women who will inspire you as much as they have me. Happy reading.

Jacqui Nolan CityLife Publisher

CityLife Pty Ltd F16 The Conservatory 12-14 Lake Street Cairns M. 0416 331 125 CityLife 4 Magazine



















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Photography Tracey Hayes, Azure Photography Hair & MakeUp Tokunai



HomeLife Photography Catherine Coombs Photography

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Celebrate sustainable living in North Queensland

IRONMAN Asia-Pacific Championship Gruelling long distance triathlons set on Cairns’ memorable tropical coast


UMI Arts host and Indigenous Cultural festival “Big Talk-One Fire”

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The Tanks market offers quality products and local produce plus great live music





The Rabbitohs will play the Cowboys in round 16 of the NRL Premiership.

Experience the vibrant Aboriginal and Torres Strait Islander cultures of Queensland


A fun and moving overnight experience, raising vital funds for the Cancer Council CityLife 7 Magazine

A CYCLING, FOOD, WINE & MUSIC FESTIVAL FOR EVERYONE Tour of the Tropics has come to life to incorporate not only a sporting event for cyclists, but a festival inspired food, wine and music event. The Tour is aimed at sporting enthusiasts, leisure travellers and families of all ages. The event is also raising money for a very worthy cause, local Cancer Wellness charity COUCH. “We are delighted that Tour of the Tropics have thought local when they’ve thought of supporting a charity for their inaugural event. You can’t get any more local than COUCH. We rely so heavily on donations from events such as this and the announcement has come at a key time for us with construction about to commence on site for our much anticipated Wellness Centre,” said Ron Holden, Chairman of COUCH. The event is FREE to all spectators to attend and enjoy the festivities. Gold coin donations will be collected at the entry over the 3 days, and people of all ages are encouraged to come and join in the excitement. A dedicated Kids Zone will be on site with jumping castle, face painting and loads of fun for the little ones. The Gran Fondo (also known as The BIG Race) is the race expected to attract the largest number of riders of the 3 days and is designed for all skill levels. Businesses are encouraged to enter corporate teams in the Gran Fondo to do their bit to raise money for the cause. Andy Taylor, Co-Founder of Tour of the Tropics and Director of PRIME

Constructions QLD says the choice was simple to support a charity such as COUCH.

capacity Tropical North Queensland has to offer.

“I don’t think there’s a person in this region that hasn’t been touched by Cancer in some way shape or form, whether it’s a family member, a friend, or a friend of a friend. Everyone knows someone that has been touched by Cancer. We also wanted it to be a local charity so the money stays in this region,” said Andy Taylor.

“On day 1 of the event (3rd August 2018), the food and wine element will be delivered by the existing businesses and restaurants in Collins Avenue in Edge Hill. Cairns On A Fork and Taste Paradise will then take over on the Tablelands working with producers and local suppliers to deliver the following two days of the event (4th and 5th August 2018),” said Tour of the Tropics Co-Founder, Damien Ingram.

Riders competing in the Tour of the Tropics will have a chance at winning a massive $35,000 in prize money, one of the largest prize pools on the national road cycling circuits.

Tour of the Tropics Official Race Ambassador is pro-cycling great, Adam Hansen, one of Tropical North Queensland’s greatest sporting exports. The word on the street is that he could make an appearance at the event.

“We want pro riders and amateurs from all over Australia to have a reason to come to the region and race in the inaugural event. And we know nothing attracts good riders more than a decent prize pool. We also have road bikes from Pump n Pedals and an array of other prizes up for grabs for spectators to get their hands on. Our plan is to have this event embraced by the cycling fraternity as a key annual event on their road cycling calendar. We also want people of all ages who come and enjoy the food, wine and music festival as spectators of the race to be able to have a chance at winning some great prizes too,” said Mr Taylor. Cairns On A Fork and Taste Paradise have been engaged to deliver the food and wine aspects of the event when it heads up to the Atherton Tablelands on days two and three (4th and 5th August) to ensure that local producers and foodie favourites are included in the event to showcase the paddock to plate

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Charmaine Matthews




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From drawing houses, designing rooms and visiting display homes when she was a young child, Charmaine Matthews always dreamed of being in the building industry. Not only did she achieve that dream through hard work over the years, she rose to the top. “No one in my family was in the building industry,” said Charmaine, who is now the joint owner/director of Austart Homes. “Since I was 10 years old I was just fascinated in designing and decorating homes and loved going to display homes with my relatives who were looking at building a home. I also helped my father build our house on the Gold Coast when I just started drafting in the building industry. “I never took my eye from my dream, and at the age of 20 I finished my Associate Diploma of Applied Science in Architectural Technology on the Gold Coast and have immersed myself into the building industry ever since.” She started working for Newstart Homes, now called Austart Homes, in 1993 and four years later was offered the opportunity to set up the Cairns operation with now-husband Phillip Matthews. Together, the two created a highly successful business that has expanded and builds in Port Douglas, Innisfail and the Tablelands. “I love everything about the industry,” said Charmaine, whose passion is so deep that she returned to work just four days after her son was born. “I‘ve always loved working in the industry, and I don’t think I’ll ever get tired of

it. What I love the most is helping people make their dreams come true.” Along her journey, Charmaine worked tirelessly to become proficient in every aspect of the business including sales, contract administration, drafting, accounts, estimating and supervising jobs. She also attained her Queensland Builders’ License and is also a Building Designer with the Queensland Building and Construction Commission. Charmaine, Phillip and their team of professionals pride themselves on their reputation for designing and building homes to suit all budgets and lifestyles. Their hand-on approach to each project is highly appreciated by their clients, many of who recommend Austart and also return to have the team build them another home. Phillip’s passion for the industry also started when he was just a boy and he watched houses being built from the age of five. Both husband and wife also share the beliefs that setting goals and being positive are hallmarks of success. “Each year I write what I want to achieve on my mirror in my ensuite in red lipstick – it doesn’t matter what brand,” Charmaine said. “My husband taught me to write down my goals, and he has taught many others, and I believe if you keeping looking at something every day you will manifest it and make it happen. It doesn’t have to be a mirror; it could be on a piece of paper at work that you see every day.”

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While men mainly dominated the industry when she first started, Charmaine has never had a problem fitting in. Her knowledge and thirst for knowledge has earned her the respect of all of her colleagues. Plus, her cheerful, bubbly and positive nature gains her legions of fans. She would, however, like to see more females in the industry. “There are a lot more women involved today, but I think we need more,” she said. “I’d like to see more female carpenters, plumbers and electricians. “Our project manager that runs all our jobs on site, who has been fully trained by myself and Phil, is female and does a great job. She can have up to 15 jobs at a time.” Her and Phillip’s relationship has only strengthened by working and living together for over 25 years. “We’re always talking about building,” she laughed. “We’re always thinking about the next display home or another design. When we go overseas we take photos of buildings and furniture and are inspired by different architecture and interior designs we see on our travels. Building is something we both just love. “We want to keep building more homes in the Far North Queensland area. We’re always coming up with new ideas, new designs and new displays. We just love bringing new ideas to people.” Not only is Charmaine proud of the business, she’s proud that Austart is helping to contribute to the city’s economy. “When we build a home, this helps employ local trades and supports local suppliers, and we keep our staff employed,” she said. “Everyone makes money, and this helps to keep Cairns growing as well. “To be successful you also have to have a financial goal and then reward yourself.”

Austart Homes 2/2 Mount Milman Dr, Smithfield Ph: 4038 3855

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“To be successful you also have to have a financial goal and then reward yourself.”


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Age Amazingly PR ESE N TS

“Old is the new Black” Whitfield Chapel Saturday 7th July A twilight soirée 5-7pm Tickets $39pp IN SUPPORT OF


Finger on • Pulse THE CAPTA GROUP 278 Hartley St, Bungalow Ph: 4035 3555

M E E T 3 0 O F CA I RN S ’

Very Inspirational Women in Business The once strong saying “behind every great man there’s a great woman”, these days woman are more inclined to step out of the shadows and lead the way. Our wonderful lead journalist Janie Barton had been fortunate to this edition meet 30 of Cairns very inspiring women from all walks of life. Whether the women have juggled a career and family life or forged ahead independently, every woman we interview was willing and able to overcome all obstacles to excel in their chosen file.

No two days are ever the same for Pip Woodward, co-founder and Director of Cairns and Port Douglas Trips and Attractions (CaPTA). CaPTA encompasses a range of businesses including Rainforestaton Nature Park, Tropic Wings Coach Tours, Australian Butterfly Sanctuary, Wildlife Habitat Port Douglas, Cairns ZOOM & Wildlife Dome, Jungle Tours & Trekking, the Careers Training Centre and ABC Sales & Maintenance. While Pip has a staff of 300 to work in the enterprises, including her three sons who are in management roles and are also company directors, she keeps her finger on the pulse of them all, spending her time and energy across the board. Pip and her late husband Charles are widely known as the pioneers of tourism in Far North Queensland. They met when he was visiting London, where she lived and worked as a nurse. They married there and then came to Cairns. “I hadn’t been to Cairns before,” she said. “But when you fall in love you go to the ends of the earth for someone! Charlie wanted to return home to Cairns, and I never thought twice about making the move here with him.” They began their venture into tourism in 1976 with the opening of Rainforestation Nature Park. “We started in a very small way with very little,” Pip said. “We did everything ourselves and even roped the kids in, getting them to fold napkins and little jobs like that.” Charles and Pip were also instrumental in the launch of the Committee for Oncology Unit at Cairns Hospital (COUCH) in 2006, the establishment of the Liz Plummer Cancer Care Centre and now the building of the Wellness Centre, which has commenced this month Pip credits Charles with her motivation and her drive to keep the tourism industry “But when thriving in the region. you fall in “He was a truly inspirational person and was so passionate about Far North love you go to Queensland that it just rubbed off on the ends of me,” she said. “While I’m from the UK, the earth for I would never go back to live there. I just love living here.” someone!”



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Blending Aboriginal art and fashion

Never a Dull Moment

MAINIE Cairns Central Shopping Centre, ground floor, Myer end Ph: 0436 025 702



A love of Aboriginal art coupled with a first-hand knowledge of remote Aboriginal communities in the Central Desert was the inspiration behind Charmaine Saunders’ homegrown fashion label Mainie. As a descendent of the Gunggari Aboriginal people from southwestern Queensland, Charmaine has founded her business on a firm commitment to support the economic empowerment of Aboriginal women in isolated and remote regional communities. Co-founded with her husband, Denis Keeffe, Mainie represents a unique melding of authentic Aboriginal designs with luxurious silks from the fabled Silk Cities in China. The artwork designs are ethically acquired under licence from Aboriginalowned art centres located on the traditional homelands of the artists. “These are genuine, traditional Dreamtime stories that have been passed down to the artists through many generations of their ancestors over thousands of years,” said Charmaine, who previously lived and worked in remote Aboriginal communities. Since the launch of Mainie in Cairns in 2015, the label has grown quickly and now offers an extensive and diverse collection of men’s and women’s fashions featuring unique designs by over 20 Aboriginal women artists. Each exquisite wearable art piece is beautifully boxed with the artwork provenance and artist’s biography. “Australian Aboriginal art is the world’s oldest unbroken arts tradition, and we wanted to find a way to not only showcase this art to a world-wide audience but to also help the Aboriginal artists to earn an income from their own work,” said Charmaine, explaining that the artists retain the copyright to their original artwork which ensures they receive ongoing royalty payments for their designs. As well as their own shop at Cairns Central and an online shop at www., Mainie is also now available “Our vision from over 50 stockists around Australia. is for Mainie With plans underway to launch their to become a first retail trials in Singapore by the end of the year, Mainie is well on its way to distinctively becoming an international brand. Australian “Our plan was always to go global,” said Charmaine. “Our vision is for Mainie to brand become a distinctively Australian brand recognized recognized around the world.”

17 Spence Street, Cairns city Ph: 4041 7302

As Managing Director of the Wilson Group and owner of multiple Cairns’ businesses, Joan Wilson is always on the go and has a lot on her plate, especially with this month’s opening of The Chambers, her latest and most unique project. The Chambers is a dynamic new dining offering in the city, featuring three distinctly different venues - a restaurant, cafe and boutique wine bar. The building was originally a 1926 bank that has been carefully restored while retaining its historic significance. “It was really the beauty of the building that initially drew me to this project,” Joan said. “It had so much history and charm and seemed a perfect host for a unique offering. “We thought there was room in the marketplace for a new concept - a place for people to come, meet and share in indulgent food and wine, and this is what The Chambers is all about.” Joan, who was born in Scotland and has since lived in Cairns from 1990, is the owner of The Wilson Group, a company that hosts commercial property and retail stores including Sassi Shoe Boutique, which Joan opened in 2005. No two days are the same for the busy mother of three. “At the moment it’s pretty crazy, but it should settle soon,” she said. “A typical day is fun, busy and challenging. At the end of the day it is great seeing what we as a team have achieved, and then we get ready to do it all over again the next day!” While she keeps exceptionally busy at work, there is one person who can get her to stop and take a break. “I love spending time with the latest addition to our family, our beautiful “At the granddaughter,” Joan said. “She is moment it’s the one thing that makes every bit of work stop! We also have another one pretty crazy, on the way, which is wonderful.” but it should

settle soon”

around the world.”


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FORTIS GROUP OF COMPANIES 153 Buchan Street, Cairns Ph: 4225 5333

Elmarie Gebler is passionate about her clients’ businesses growing and thriving. As the Director of Fortis Group, she leads a team that blends the skills of innovative business advisory and consultancy with accounting and taxation. “As a business group, our principles of honesty, equity and a rigorous work ethic reflect in all our dealings with clients,” said Elmarie, “Personal and professional ambitions are strongly interconnected, and I partner with my clients to identify actions that will enable them to achieve their goals and aspirations.” Elmarie, who concentrates her energy on business growth and building capacity within organisations, ensures clients are assisted in the areas of strategic thinking and planning, change management, organisational development and executive coaching. “The Fortis offerings to clients developed out of being able to match the opportunities presented to me by clients with the exceptional skills of our directors and our team,” said Elmarie. “Being client centric allows me to see client businesses grow and move in the market, and likewise Fortis continues to evolve and remain relevant to provide the best advice.” While Elmarie is skilled at helping businesses grow she also remains committed to the development of our regions not-forprofit sector and is currently the Vice President of Cairns Art Gallery and is a Director for the Reef Restoration Foundation “Both of these are areas that will enrich our heritage if well preserved,” she said. Elmarie also acted as Vice President of the Cairns Chamber of Commerce until 2009. “I am inspired by diverse relationships and cultures,” she said. “The energy of youth, philosophic thinking and “I am the human spirit’s ability to overcome inspired obstacles gives me inspiration each day. Inspiration can come from the by diverse simplest of things. Keeping my eyes relationships and mind open and ear to the ground and cultures” creates many surprises and plenty of inspiration.” WORDS BY JANIE BARTON

ADVANCE LAW Level 1, Reeftor House 194 McLeod Street, Cairns Ph; 4041 5161


Creating Business Success

Determination Pays Off

Angela Blain of Advance Law is the epitome of a determined woman. After thinking law might be a good profession for her daughter to pursue, she decided she’d do it herself. As a busy mother, she studied part time for 10 years before attaining her Law Degree and another five years to gain her Masters. “It was slow and steady wins the race,” she laughed. “Family came first but I was determined not to let it go, so I just kept going.” Her determination paid off as she has now been successfully running her own practice for five years following a few years being the first female partner in another local firm. She established Advance Law because she saw the need for more affordable and accessible legal services in the region. She offers expertise in a range of legal services including conveyancing, wills and estates, litigation, debt recovery, family law as well as traffic matters and license applications. “What I like best is the people I meet and the satisfaction of being able to help them,” said Angela, who is also involved with the Rotary Club of Cairns West. Angela takes inspiration from Dame Roma Mitchell, Australia’s first female Supreme Court Judge, and from all four of her grandparents who immigrated to Australia from Sicily in the 1930s. “Their courage and determination to carve out a new and much better life in a foreign country, half a world away from their native home, is highly inspirational to me,” she said. While Angela’s daughter Alicia didn’t study for a lawyer’s degree, she did go into the industry and is now “Family came an experienced paralegal with seven first but I was years experience and works alongside her mum. She’s also a conveyancing determined expert and the practice’s receptionist. not to let it “I think my years of studying scared her off formal law studies,” Angela go, so I just joked.

kept going.”

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228 Boogan Road, Mourilyan Ph: 4064 2452

Cairns Business Women’s Club 2018 Businesswoman of the Year finalist Dianne Sciacca is not afraid of hard work, be it physical or mental. The Co-Owner of Pacific Coast Eco Bananas has worked tirelessly for years with her husband Frank, to develop their green farming system Ecoganic, which involves the maintenance of commercially sustainable farming with a healthy and largely undisturbed farm ecosystem. During the development stages of Ecoganic, Dianne worked six and seven days a week, admitting she worked through the night on many occasions. Dianne said ‘Innovation and leadership qualities alone will not guarantee success. Referring to Albert Einstein’s statement ‘ It’s not that I’m so smart, it’s just that I stay with problems longer’., is something I can attest to. It’s about persistence, persistence and more persistence. “I am passionate about what we do and, innately, I am a workaholic,” she said. “Frank is too. Every breakfast together is a management meeting for us!” Their red-tip eco bananas have been in supermarkets and grocers around Australia for more than a decade and are also being exported to Hong Kong and Singapore. Dianne’s role is strategic, managerial and operational. She said her greatest strategic challenge and achievement was developing a framework around their Ecoganic farming system that could be third-party audited. She is constantly studying and learning. After taking numerous professional development courses, she returned to university as a mature-age student and graduated in 2017 with a Degree in Business Management with a Major in Marketing to enhance her knowledge and capacity in the business. In 2017 her and Frank were awarded the Prince of Wales Environmental Leadership – Reef Sustainability Award for their vision, leadership and creation of the Ecoganic farming system. She enjoyed meeting HRH Prince “Every Charles on his visit in March this year. breakfast “I found him an extremely interesting together is a person,” she said. “I would just love management to be able to sit down with him for an hour or so and talk about global meeting for environmental issues!”



12-14 George Street, Gordonvale Ph: 4056 2510


Love of• Job Comes Naturally PHOTO BY CATHERINE COOMBS

Sustaining Success

Michelle Lavington doesn’t just love animals, she loves making sure they are being well taken care of, which is one of the reasons why The Feed Shop has become such a successful and popular business. Michelle started the Gordonvale shop eight years ago with a parttime staff member. Today, she has a staff of eight, including her husband who left his job in the Navy to work in the businesses. The Feed Shop has a huge range of quality stock feed as well as a large selection of pet food and supplies for horses, cats, dogs, chickens, fish and even reptiles. It also stocks a range of saddlery goods, veterinary products, electric fence supplies and clothing. Michelle, who has had horses her whole entire life and was surrounded by pets growing up, decided to start the business after being made redundant by an employer she had been with for 11 years. “I had no background in business whatsoever,” said Michelle, who was a finalist in the 2014 Cairns Business Women’s Club awards. “I had been a customer of other stock feed shops in Cairns, and saw a need for a store in Gordonvale, so I thought I’d open my own store.” “We hit the ground running and have got somewhat larger than I ever expected.” Old-fashioned attentive customer service, welcoming staff trained with exceptional product knowledge and a fantastic homedelivery pet food service adds to the popularity of the shop. While she loves animals (she has horses, goats, chickens, cats and dogs at home), she’s equally passionate about supporting community activities and ensures The Feed Shop sponsors, donates and supports various community groups. “I believe in immersing yourself in “We take a the community because community great deal spirit is very important,” she said. “We take a great deal of pride in of pride in supporting our community.”

supporting our community.”

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2/439 Draper Street, Cairns city Ph: 4053 3021

Nicki Belle’s desire to “lift people’s hearts and souls” started 40 years ago and has only increased in passion ever since. Before Nicki founded Face Today Mediclinics she was a palliative care nurse for years, caring for terminally ill patients. And while she enjoyed helping people towards the end of their lives, her mother suggested her empathetic daughter find a more joyful area of medicine. “I went from palliative care into cosmetic medicine 20 years ago,” Nicki said. “Seeing people in palliative care sat in my heart so deeply, so now I’m just so passionate about helping people to be the most confident and beautiful person they can be.” Nicki is well known and well respected throughout the industry for being a pioneer in the field of non-invasive (non-surgical) anti-ageing therapies. She was one of the first to use botox and fillers, the first to offer liquid facelifts and the first in Australia to launch Regen PRP, known as the Vampire treatment. She is also a trainer and educator for a number of innovative products, is in demand as a speaker and presenter at world-wide cosmetic conferences and also offers facial rejuvenation for the correction of trauma, injury and birth defects. Her highly trained practitioners at Face Today, which has just moved into new premises on Draper St, provide proven treatments in the areas of injectable rejuvenation, fat reduction, skin tightening and skin rejuvenation. Nicki’s next innovative projects include her Transformation Destination, an initiative to attract visitors to Face Today Cairns to have transformative work done while on holiday, the Age Amazingly twilight soirée “Old is the new Black” and the attitudes surrounding this phenomenonal movement. “I’m just so passionate about getting the message out to people of what is possible for them in their lives,” she said. “I’m driven to help people feel “lift people’s good, live their dreams and to Face hearts and Today with confidence.”



Ph: 0417 753 371




Changing Lives as Well as Looks

Your Day Your Way

The most inspiring thing about becoming a celebrant for Gina Miles was finding a life path that best suited her personality. For Gina it’s not just a job; it lets her do something that makes people happy while still having fun. Those who know Gina will say that she really does enjoy meeting new people, making friends and trying to make a positive difference to the lives of others. It just makes her happy! “For 12 years, I’ve enjoyed touching the hearts and lives of the couples and their families and helping to make their life’s memories special,” Gina said. In fact, Gina once dressed up as a Fairy Godmother for a ‘Once Upon a Time’ themed wedding. “I’ll go to any length to give the couple the celebration of their dreams - indoors, outdoors or even a two-hour hike to the top of mountain at dawn,” Gina said. Nothing will stop her from making a couple’s wedding day truly memorable. “I am very passionate and absolutely love weddings,” she said. “To be able to join two people together in marriage is one of the greatest privileges you can have.” Gina finds joy in forming a close relationship with couples beforehand to help create a wedding that’s fun, romantic and personal. In fact, some those close relationships have resulted in Gina becoming life-long friends with many of her brides.

“To be able to join two people together in marriage is one of the greatest privileges you can have.”

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Gina is of the region’s favourite marriage celebrants. Not only is she caring, but is also professional, fun and cheerful. Her motto ‘Your day your way’ is evident in all she does. She is available seven days a week and will officiate anywhere in Australia at vow renewals, babynaming celebrations and funerals. If you’re planning a special celebration, contact Gina for an obligation-free meeting.

STUDIO PILATES INTERNATIONAL CAIRNS Suite 16-22 Village Lane, 20 Lake Street, Cairns city Ph: 4041 4140


Lifechanging Career

Kim Weaver went from a stay-at-home mum looking for a new life’s purpose to now living everyday feeling incredibly fortunate. While searching for a new career path in health and fitness that would enable her to study at home as she raised her two teenage children, she found her answer with Studio Pilates International. After studying and training, she opened Studio Pilates International Cairns in 2015.

WILDLIFE TNQ Ph: 4055 3576

“It has been profoundly life-changing finding a career where I can help people,” she said. “There’s nothing like it - I truly love what I do.”

The grass doesn’t grow under Angela Freeman’s feet. As co-owner of Wildlife TNQ , which includes Hartley’s Crocodile Adventures (which turns 85 next year), Kuranda Koala Gardens, Birdworld Kuranda, Hartley’s Night Adventures and the Great Australian Wildlife Experience, Angela oversees numerous projects and accomplishes more in a week than most people do in a month. Angela and husband Peter, co-owner of Wildlife TNQ , work tirelessly day in and out, including working collaboratively with other local businesses. They also own a boutique crocodile farm, producing about 1000 skins for designer brands, and an online shop Croctique, featuring luxury crocodile leather items. They are also busy preparing for the opening this month of their luxury handbag Croctique store at Smithfield, and they regularly visit Tokyo to select new styles. “Each and every day is totally and completely different,” said Angela, who also spends several months a year travelling interstate and overseas for their businesses. “On a typical day, I would be involved in up to 20 to 30 distinct projects, all operating simultaneously.” While her and Peter’s primary focus is based around wildlife tourism, they also have a philanthropic wildlife, research and conservation trust and support wildlife research and habitat preservation. Their North Queensland Wildlife Trust will announce its FY2018 donations this month. Angela says she draws a lot of inspiration from being surrounded by nature, whether it’s riding at sunrise on the beaches, wildlife spotting on the Tablelands or walking to a local park or foreshore when visiting major cities. “Peter and I don’t take ourselves too seriously, and we have a lot of fun along the way,” she added. “We also surround ourselves with like-minded people who are very “You only get professional and who have a passion one life, so for wildlife and conservation. you’ve got to “You only get one life, so you’ve got to live it to the fullest.” live it to the



“We are the only studio in North Queensland to offer a virtual delivery system,” she said. “This allows us as instructors to PT and monitor our clients each and every time they attend the studio. “We have over 30 programs in rotation so everyday there is a different program to challenge the body and to keep the clients engaged and motivated.” “When I lived in South America I went to a Reformer studio, and it was literally life-changing for my mind, body and soul. I knew this was something I wanted to share with others.” Kim is also a Reformer Certified Mentor and has put five instructors through their training and is currently training two more. “We also have clients coming out of rehabilitation, once given the all clear by their physiotherapists, who come to us to gain strength, mobility and movement and eventually gain full health,” said Kim, who added that people of all ages and capabilities attend her studio. Studio Pilates also runs 30-day challenges where Kim said she’s seen people drop up to seven kilos and lose up to 22 centimeters.

“There’s nothing like it - I truly love what I do.”

Always On• Go :


C i t y L i f e 20 M a g a z i n e


Only Limit is Your Imagination

Bertie was born and grew up in Tadschikistan and made Cairns her home for 30 years. Coming from the hospitality industry working in five-star hotels in Europe and Australia gave her the inspiration and passion for interior design. Bertie’s Total Interiors started from its humble beginnings and has grown to a highly sought-after designer, supplier and soft furnishing manufacturer for commercial and residential projects. Bertie’s natural flair, passion, knowledge, skills and experience for fabrics, colours and designs has resulted in 22 successful years in business this year. She is passionate about colours and fabrics and has the largest extensive range of fabrics on display in Far North Queensland sourced from countries all over the world, and she continues to meet the evolving trends to meet the customers’ needs. Her diversity of skills also extends to create a personalised theme of the customer’s choice of designs, such as tropical, cottage, outdoor or Mexican. Bertie and team are committed to create customers’ requirements on a daily basis to work with different designs and fabrics and work with clients from all different cultures and walks of life. While they manufacturing locally, they are hands-on in n every project and pride themselves on quality, workmanship and attention to detail in soft furnishing, curtains, sheers, bedcovers, bedheads etc. They manufacture custom-made lounge suites and ottomans, to the customers’ specifications and budget. Bertie is constantly researching new designs and styles, including attending industry expos and events in major cities, to keep abreast of the newest trends and styles for her clients. “Your home is your sanctuary and a place where you relax and forget your daily worries,” she said. “People are more experimental and always bring some new ideas from travels, magazines and the internet hence they create their own little heaven, and I love helping them do just that.” DYI customers can visit their showroom at any time and they can supply you with all the fabrics, sundries and hardware you require for any size project.

BERTIE’ TOTAL INTERIORS Shop 1/84 Aumuller Street, Portsmith Ph: 4035 3899 Email:

Million dollar Hosts


HOST MY HOME 24 Hannam Street, Bungalow Ph: 4211 4325

Little did Julie George realise when she advertised her onebedroom unit on Airbnb two years ago that it would end up dramatically improving her life and the lives of numerous locals. She was renting her unit for $240 a week before listing it on Airbnb, where she received $600 a week consistently. And thus the seed was born to start Host My Home, an Airbnb property management business. After starting in her spare bedroom, the business has exploded and now employs 13 locals working from a large office in Bungalow. Julie’s property portfolio on Airbnb received $1.43 million in bookings for 2017 and that number is predicted to double in 2018, making her one of the highest-earning Hosts on Airbnb nationwide. “It has gone absolutely gangbusters, and we’re only two years in,” said Julie, who started the business to help others make money off their properties. “It’s very exciting.” Host My Home offers a full management service for property owners wishing to lease their properties on Airbnb. It’s perfect for property investors looking for good returns whilst having the flexibility to use the property themselves. Julie structured the business so her team have ownership over their portfolio of properties, which is financially beneficial and personally rewarding for them. “It’s wonderful to see how the business has not only changed my life but the lives of my staff,” she said. The business, which is believed to be the only one of its type in Australia, has expanded to Kuranda and the Tablelands, and Julie is currently looking for staff to cover the Port Douglas area. She has grown the business so she now works on it, not in it, which gives her time to work on other projects including offering a consultancy service to train others who want to list and manage their own properties. “I’m happy “It could be seen that we’re handing out our secrets but there’s so much to share the work to go around,” she said. “I’m knowledge.” happy to share my knowledge.”

C i t y L i f e 21 M a g a z i n e

Helping to Keep Cairns Safe



5/78 Mulgrave Rd

Civic Shopping Centre

Ph: 4044 8000

5/113 Sheridan St

Ph: 0487 628 001

“I have clients who keep in touch and update me on how they’re doing,” she said. “To think that this person was probably at the very bottom after their life took a drastic turn from an injury, it’s wonderful to see that the compensation we achieved for them has helped them enormously.”

In an industry generally associated with men, Samantha Waite stands out from the crowd. As co-owner of TSW Security Solutions with husband Toby, Samantha not only helped the business become one of Cairns’ most sought-after security firms since it opened in 2016, she is also completely hands on. “I do not ask our guards to work in any venue I have not personally worked,” said Samantha, a former Navy veteran and Level 1 accredited boxing coach. “The core Navy values of honour, honesty, courage, integrity and loyalty are something that we take very seriously in our business. The military’s high standards and training have enabled us to provide professional and highly trained guards for our clients.” TSW covers all aspects of security services including bodyguard services, security officers, crowd controllers, vehicle patrols, corporate events and sporting events, to name a few of its services. It was also one of the first in North Queensland to offer comprehensive weekly training for all staff and is also an affiliate of SDS Training and Security (RTO 31982). “Managing security teams and providing a high level of professional service for clients is something I thoroughly enjoy,” Samantha said. “I like being able to help people from all walks of life have a fun and safe night.” TSW Security also assists local athletes and charities. It sponsors Manunda Hawks Women’s AFL team, the Do It Boxing Club and athletes who wouldn’t normally get a chance to compete. Samantha has also sponsored Project Booyah, a police-run leadership program that helps young people make better life choices. “I am passionate about empowering “I like being and teaching girls and women to be able to help confident and make good choices,” people from she said. “I’m also inspired by Toby, who is 100 per cent dedicated to all walks of helping others and improving our life have a beautiful city.”



Having experience as a claims manager for a large insurance company before becoming a lawyer is a bonus for Andrea Turner’s clients. Andrea has many years in the compensation industry and has been with Turner Freeman Lawyers for five years, practices exclusively in compensation law and disability claims and is committed to getting the best outcomes for her clients. “No one expects to wake up one morning, go to work and be injured,” she said. “They then have to rely on insurers giving them funding for their rehabilitation or for going back to work, and insurers can string this process out.” Having in-depth knowledge of the insurance industry gives Andrea insight into managing claims and supporting her clients through the process to get them the compensation they deserve. Turner Freeman Lawyers, which have a no-win-no-fee policy, are experts in every type of claim for personal injury compensation. It is also the only large firm in Cairns that handles superannuation disability claims face to face. “Other big firms handle these types of claims, but they don’t do it in house locally so clients are dealing with someone on the phone in another city,” said Andrea. “Clients prefer to visit their lawyers’ office and see who is handling their claims.” She loves assisting people whose lives have been turned upside down by injury or illness.

“No one expects to wake up one morning, go to work and be injured”

fun and safe night.”

C i t y L i f e 22 M a g a z i n e

Dedicated to Helping

18 Scott St, Cairns Ph: 4088 1571

12-14 Lake Street, Suites 14-16, The Conservatory Building Ph: 1300 908 170

“My passion is my four-year-old son,” she said. “I spend as much time with him that I possibly can.”

Melinda Bailey’s commitment to making a difference in the lives of families who are in conflict runs deep. The owner of Northern Frontiers Mediation & Counselling, which has a range of counseling services, is a Family Dispute Resolution Practitioner and is passionate about helping families resolve difficulties. The seed for that passion is a result of her own struggles earlier in her life. “I had a really negative experience myself back in the 1980s in a domestic violence situation, and I think the seed was planted then to try and make a difference so families could have a better experience than what my four sons and I did,” she said. After escaping her situation, Melinda worked for years before studying Bachelor of Social Science as a mature student. In addition to tertiary qualifications in counselling and interpersonal communication skills, Melinda became a registered Family Dispute Resolution Practitioner. Prior to expanding into private practice she worked for government and non-government community welfare organisations in various roles including Probation Officer, Correctional Counsellor and Family and Relationship Counsellor. Despite having been a victim of domestic violence herself, she has a strong desire to work with people who use abusive behaviours in their relationship, “My main goal is to get a better outcome for families and, in particular, children,” she said. “The latest research indicates that parental conflict is the number one risk factor in terms of children’s mental health, and I really drill that home to parents.” Northern Frontiers offers a range of services including Family Law mediation, general mediation, individual and couples counselling and can also assist with issues such as relationship difficulties, parenting, grief and loss, and peer “My main pressure, among other issues. goal is to “We all face challenges in life,” Melinda said. “There are times when get a better we need help, and a counsellor is outcome for someone who cares and understands and can help you find your way families and, forward again.”



In today’s fast-paced world it’s more important than ever for employers to find long-lasting personnel with the right skill sets to enhance their business, which is why Eva Grabner and her team at Elite Executive Recruitment and Search Consultants are unrivaled in the recruitment industry. Eva, who started the business six years ago, is an expert at sourcing the right candidate for her clients. Her local, national and international networks, her natural ability to match people to jobs and her comprehensive search and recruitment strategies ensures Elite Executive delivers the right candidate for the job. Elite Executive specialises in the executive recruitment of permanent, contract and temporary positions across a wide range of industries. “It’s imperative that not only must the skills be right, but that the right person fits in with the client’s team,” she said. “The cost of training a new staff member is really high, which is why it’s important to get the right person the first time.” Eva has travelled and worked all over the world, which helps her to easily connect with people. She also admits she’s “like a dog with a bone” when she undertakes any recruitment process. “I absolutely love what I do,” the mother-of-one said. “I’m passionate about it and believe in value adding to businesses by finding them the right candidate, and I have great satisfaction in finding people jobs that they love.” She works with clients throughout Australia and has also opened up an office in Brisbane, which she plans to expand later in the year. While she loves her job and puts her heart and soul into it, there is one “I other thing she’d rather be doing.

absolutely love what I do”




Value Adding to Businesses

in particular, children”

C i t y L i f e 23 M a g a z i n e

DR PHOEBE HONG Level 2 Cairns Central Plaza 58-62 McLeod Street, Cairns cit Ph: 4230 0030


Perfect Choice for Specialist

She didn’t originally plan to become a doctor when she was younger, but lucky for Dr Phoebe Hong’s patients she did.

5 Walker Road, Edmonton Ph: 4055 4400 /edmonton

“I enjoy everything about my job, especially delivering babies,” said Phoebe, who also speaks Chinese Mandarin and Cantonese as well as Japanese. “My workplace is a happy place where everyone is relaxed and friendly.”

Kate Gunn put her focus solely on patients when she co-founded Balance! Edmonton Family Practice six years ago. “I really thought it was important that the medical practice was designed around the patient,” said Kate, who is the organisation’s Founder, Director and CEO. “We wanted to make sure that the various health providers talked to each other and made the patient the centre of it all.” Balance! includes general practitioners, nurses and medical specialists as well as a huge range of allied health providers such as a speech pathologist, psychologist, diabetes educator, physiotherapist, mental health nurse and an indigenous health care worker. It also has pathology and radiology on site, so patients can have their blood tests and any other pathology they may need done as well has have a CT scan, x-ray or ultrasound. Having everything in the one-stop practice means patients don’t have to suffer through long waits and travel time to receive treatment. The GP Super Clinic also offers children’s immunisations, general health checks, health assessments, mental health care plans, glucose tolerance tests for pregnant women and driver and employment medicals, among other services. To add to patient’s convenience, the practice is open seven days a week – 8am to 8pm Monday and Tuesday, 8am to 6pm Wednesday to Friday and 9am to 2pm both Saturday and Sunday. Patients also enjoy the convenience of having a pharmacy close by, so they can get any prescriptions they “We aim may need filled right away. to make “Our goal is to provide excellent primary healthcare to the primary community, with specific strategies healthcare to target those who are the most accessible disadvantaged in the community,” and affordable Kate said. “We aim to make primary healthcare accessible and affordable to those in to those in need.”



The highly skilled obstetrician, gynaecologist and laparoscopic surgeon, whose practice is at Cairns Central Plaza across from Cairns Central Shopping Centre, absolutely loves her chosen career. “I love coming to work every day,” she said. “I love building relationships with my clients, and seeing their health improve.” While in high school, she planned to become a pharmacist, but as so many of her friends were going to study medicine she decided to give it a try. After high school, she moved from Malaysia to New Zealand and graduated with a medical degree from the University of Auckland in 2006. She then underwent specialist training in obstetrics and gynaecology before coming to Cairns in 2013 to work at the Cairns Hospital. She moved south to complete a two-year fellowship in advanced hysteroscopic and laparoscopic surgeries. During this time, she was also a facilitator at several GP courses and the Basic Surgical Skill course for Junior Obstetric and Gynaecology Trainees, was also awarded a Covidien Scholarship and completed a Master of Minimally Invasive Surgery at the University of Adelaide. She returned to Cairns, set up her private practice and is one of a few doctors in the city who is highly skilled in advanced laparoscopic surgeries.

“My workplace is a happy place where everyone is relaxed and friendly.”



• Perfect Balance

Not only is her practice welcoming, soothing and relaxing for patients and their families, it is also fitted with the lasted equipment to ensure her patients get the best possible care.


C i t y L i f e 24 M a g a z i n e


Shop 29, 12/14 Lake Street, Cairns city Ph: 4214 0996

A Fire Within THREE SISTA’S 7-27 McLachlan Street, Manunda Ph: 4032 1520

A Growing Success There’s no stopping Jade Cook, Founder and Managing Director of Koko Lashes & Brows. She started her business on the Sunshine Coast in 2015 and within a couple of months she moved to her own premises. A year later she opened her second salon in Cairns. Today she has a team of 10 artists in the two salons and is currently looking for larger premises on the Sunshine Coast. “My drive and determination to expand has included finding other like-minded and motivated individuals,” she said. “When creating my team, I carefully select those who are passionate about my brand and show initiative to provide the company with innovative ideas.” The satisfaction Jade gains from empowering her team goes beyond fulfilling her business goals. Alongside achieving these goals, she prides herself on mentoring each member of her staff to grow their abilities and build confidence. “Each year my team goes from strength to strength,” she said. “As I grow, so do they. This is the most powerful feeling. Watching my team excel, receiving compliments on their incredible talents and evolving into strong women brings me so much joy.” Koko Lashes & Brows has a specialised range of lash and brow services that also includes cosmetic brow tattooing. While Jade is busy building her empire she also specialises in the demanding service of cosmetic brow tattooing. She flies between both her salons, spending one week of each month in her Cairns salon focusing only on cosmetic brow tattooing.

“Each year my team goes from strength to strength”

If you’re thinking of receiving this service from Jade be sure to book ahead of time as she’s a woman in demand.


Janet Guthrie has a fire in her belly. The co-founder of Three Sista’s, a social enterprise dedicated to providing affordable transitional/crisis accommodation for those in need, is determined to improve the wellbeing of Aboriginal and Torres Strait Islanders. “I see Three Sista’s as being a vehicle for change in the way in which the marketplace of homeless and displaced populations in Cairns is addressed,” she said. “Three Sista’s is an empowerment model, not a model of disadvantage.” Its accommodation project at Plaza Palms is currently home for about 200 people including more than 90 children. It attempts to be a no- drug and no-alcohol complex, which includes 60 units managed by Three Sista’s. “We see an influx of people who come to Cairns for a whole range of reasons, including needing medical attention, and they get stuck in the homeless stream because they don’t fit within with the requirements of a rental market or a service system that enables good supportive accommodation options,” she said. “We are normalising what a tenancy would be like for displaced people without them having to go through the same leasing arrangements that’s applied to mainstream tenancy requirements.” Tenants at Plaza Palms are required to pay rent on time, keep their properties clean and be good neighbours, which gives them a favourable profile when they do enter a rental market. Janet has worked within government and non-government agencies for 22 years and, as well as being heavily involved in Three Sista’s, she currently has her own consultancy firm, working with a number of indigenous agencies. “I really love what I do,” she said. When you have worked in this “Three industry as long as I have you can’t Sista’s is an help but be touched by people’s empowerment stories. I have a fire in my belly to contribute to breaking the cycle of model, not the disadvantaged.”

a model of disadvantage.”


C i t y L i f e 25 M a g a z i n e

EROTICA ADULT STORE 10 Shield Street, Cairns city (upstairs) Ph: 4041 4069


Offer To Good to Refuse

Char Clinton sometimes gets an odd look when people find out what retail store she owns, but the successful businesswoman isn’t concerned because she knows she’s providing for a growing market. Char is the owner of Erotica Adult Store, a business she bought in 2014 from the previous owner and friend, who opened it 19 years ago. “I was working here and managing the store for four years and was already familiar with the industry, having almost 20 years’ experience before the shop went up for sale,” she said. “I was in the right place at the right time and knew it was an offer I couldn’t refuse. “I think there is still a bit of stigma surrounded with this type of store, but what people don’t realise is that it’s just a retail store that sells adult lifestyle products. All of our customers are normal everyday people. “A lot of GPs also direct some of their patients to us such as women who have suffered from child birth issue, cervical cancer and men with prostate issues. I think sometimes these customers are a bit more comfortable talking to us about their problems because they feel it’s a safe space and we are non-judgmental.” Erotica has thousands of quality adult products including lifestyle toys, massage oils, DVDs, magazines, hens and bucks night party items, lingerie, novelties, shoes and stockings, to name some products. Char also runs lingerie and hen’s parties for women. She has a large, well-stocked, bright and friendly store and is always looking for better ways to accommodate her customers such as offering products online, free postage and a discreet mailorder service. “I love my job, and I like the people I meet,” she said. “People who visit “I love my us are open-minded, happy and job, and I like friendly. I feel fortunate to have the people found a business that I enjoy.”

I meet”



Firstclass Beauty Clinic BEAUTILOCO BEAUTY CLINIC & SPA Redlynch Central Shopping Centre Ph: 4039 3178

Everyone loves visiting a beauty therapist where they are indulged, but those who visit Beautiloco at Redlynch Shopping Centre are in store for extra delight. Owned by Erica Wright, who had a vision to evolve the business and encourage positive change to grow with the times, offers additional services and extended product ranges. She has expanded the team from one to five and continually sources training for all staff, which makes Beautiloco the huge success it is today. The team at Beautiloco offer expertise across all aspects of skin treatments as well as waxing, eyebrow sculpting, IPL and LED treatments, spray tanning, pedicures, massage and much more. “I am extremely passionate about helping clients get results that can change their lives for the better by making them look and feel great,” said Erica, who was a finalist in the 2017 Australian Beauty Industry Awards. “I love mixing beauty therapy with skin science, and I endeavor to care for and go above and beyond with every client.” Erica’s experience at having skin problems as a teenager has also inspired her to help others. “I understand how people can feel when they suffer from skin concerns,” she said. “So I sincerely “I love mixing want to help them. I want to source beauty therapy and offer treatments and products that will work.” with skin As the industry is constantly changing, Erica and her staff are science, I continually undergoing training in endeavour Cairns and Brisbane so their clients to train and have access to the best services They also utilise the most up-to-date nurture my equipment, techniques and products staff to go available. “We genuinely care about our clients above and and always go the extra mile to make beyond with them feel welcome, comfortable and every client, relaxed,” Erica added.

as I do.”

C i t y L i f e 26 M a g a z i n e


VOCATIONAL PARTNERSHIPS GROUP 98-102 Anderson St, Manunda Ph: 4032 1677


Creating Opportunities

Working in community service wasn’t something Maryanne Tranter envisioned for herself when she finished university, but it turns out it’s where she thrives. The CEO of Vocational Partnerships Group (VPG) changed degrees a few times before finishing with an arts degree, but her heart lay elsewhere. “I always had quite strong social justice principles of equity and inclusion, so I think it’s was quite a natural progression to move into this kind of community service work,” said Maryanne, who grew up on the Tablelands. VPG empowers youth, strengthens families and creates partnerships between education and industry. Its purpose resonates strongly with Maryanne, who started with VPG in 2001 in administration and worked across all areas before taking up the CEO role three years ago. “It’s wonderful knowing you are contributing to the opportunities for young people,” she said. “I think everyone who works at VPG is really connected to the organisation’s purpose. “We’re supporting young people on their journey to adulthood and showing them that they’re valued because they are such an important asset to our community.” VPG is a local not-for-profit organisation that was founded 20 years ago. It works with secondary schools students as well as early school leavers who are looking into further education or employment. It also has a range of family programs. Maryanne leads a team of 30 employees across VPG’s branches in Cairns, Atherton, Mareeba, Innisfail and Yarrabah. It partners with more “It’s than 500 local employers to help wonderful 1200 secondary students gain work experience each year. knowing “I am fortunate to lead an you are incredibly talented and inspiring team of people,” she said. “I love the contributing contribution the organisation makes to the towards a prosperous community opportunities and everyone within it.”

for young people,”


BUSINESS MAPPING SOLUTIONS Level 1, 159 Aumuller St, Bungalow Ph: 4041 2529


Helping Businesses Succeed

There’s nothing Margot Richardson, owner of Business Mapping Solutions, likes more than helping businesses succeed and grow. “Producing successful outcomes for our clients is paramount,” she said. “My team and I are passionate about our clients and many of these are not-for-profit and Indigenous organisations. We want them to be successful and the very best they can be.” Margot, a financial and governance expert, is a Fellow of CPA Australia (Certified Practising Accountants) and Graduate of the Australian Institute of Company Directors. She works with boards and directors, managers and business owners to develop strong skills in governance and financial management to help them grow in a healthy sustainable manner. She started the business in 2000 and now has a team of eight other staff members in her busy Cairns office. “One of our specialties is providing external chief financial officer services mainly for not-for-profits, which includes everything through to reporting to the Boards,” she said. “I love the challenges of being on Boards and bringing ethical and strong governance as well as sound financial and strategic oversight to the table.” She travels quite a bit with her work, including spending three to four days each month at Arnhem Land, where she is the Chief Financial Officer for a large Indigenous organisation. When she’s not working or travelling, she likes spending time at her Tablelands home, where she and her husband have a 20-acre property.

“Producing successful outcomes for our clients is paramount”

C i t y L i f e 27 M a g a z i n e

“We moved to the Tablelands three years ago, and we love it,” she said. “I’m trying to spend more time in my garden but I love my work, so it’s a good thing that my son keeps coming up and saving the vegetable garden for us!” WORDS BY JANIE BARTON

Creating Change for Children

Ph: 0430 198 921

DUNDEE’S RESTAURANT Harbour Lights, 1 Marlin Parade, Cairns city Ph: 4051 0399


Suite 3, 320 Sheridan St, Cairns



Dedicated and Passionate

A part-time job whilst an undergraduate at university was the catalyst for Caterpillar Clinic’s founder Rachel Briffa helping numerous children with disabilities and their families. “I worked as a Behaviour Therapist working with children with autism, and I loved it,” she said. “I found it incredibly rewarding working with children and teaching them a wide range of skills.” Rachel went on to gain a Postgraduate Diploma of Science (Psychology), Master of Science (Psychology with First Class Honours), Postgraduate Diploma of Applied Psychology and become a Board Certified Behaviour Analyst. She started Caterpillar Clinic five years ago and is the only psychologist north of Brisbane who specialises in Applied Behaviour Analysis, a field of psychology dedicated to addressing behavioural concerns of children with disabilities. “It’s been nice to go back to my roots, providing assessments and intervention for children and adolescents with development delay, as well as being able to offer more wide-ranging services,” she said. “We don’t just support children with disabilities; we have children who are referred under mental health care plans for anxiety, depression, behavior difficulties, grief and loss and adjustment disorders.” Rachel designs and implements intensive behavioural intervention programs, provides psychological consultation and parent support, school consultation and training, which gives parents and carers the skills they need to help their children. Her and her team have also built relationships with general practitioners and pediatricians to establish relationships across the sector to help with their patients’ care. “I found it “The children we see are amazing kids who just need support in certain incredibly areas,” Rachel said. “One of the best rewarding parts of my job are the seemingly working with small gains, like when a young child learns to say their name or clap their children and hands, or an older child asks for help, teaching them takes a breath to calm themselves, or walks away from someone a wide range annoying them. It’s a massive win of skills.” for everyone.”

You’ll find Tina Wort, Managing Director of Dundee’s, in the popular waterfront restaurant morning, noon and night - and many times you will see her there on her scheduled days off, if required. Although she works long hours, she wouldn’t have it any other way. “I don’t look at it as how many hours I work; I live and breathe it,” said Tina, who inspires others with her boundless energy and enthusiasm. “It’s a passion for me, and I really like coming to work every day.” Tina oversees a team of 80, who are busy serving up an average of 1000 meals a day, and loves seeing customers enjoying themselves. Gary Low, Tina and her husband James and Marion and Paul Wright own Dundee’s, which opened in 1988. While Gary has overseen Dundee’s operational side in the past, he has recently handed that role over to Tina and James, who is the restaurant’s head chef. “We’re really excited to take over that role,” said Tina, who has been at Dundee’s for 17 years and is constantly looking at ways to improve the business. “We’re also in the process of refurbishing the bar and updating some of the furniture.” Her staff, husband and positive people inspire Tina on a daily basis. “When you have the right people around you, you get a lot of energy from them,” she said. “Our staff are all part of the Dundee’s family, and I love seeing them grow personally and professionally. “My husband also motivates me. We are a great team as he helps me understand the running of the kitchen, and I help him understand “It’s a the front end management.” passion for When she does take time off for a me, and I much-needed break, you won’t be able to contact her. really like “James and I love going camping coming to without bringing any electronic devices,” she said. “It re-grounds me work every and reinvigorates me.”




C i t y L i f e 28 M a g a z i n e

That Berry Feeling

TRINITY ANGLICAN SCHOOL 200 Progress Rd, White Rock Ph: 4036 8111


Paying it Forward

BERRY LANE HAIR 1/135 Grafton Street, Cairns city Ph: 4051 3052

Having a teacher who is enthusiastic and inspires one to learn can make all the difference in the lives of students, encouraging them to be the best they can be. That was the case for Trinity Anglican School’s Deputy Principal Margaret Kennedy. Margaret became a teacher in 1977 in her homeland Scotland before coming to Australia in 1986 and began teaching at All Souls St Gabriels School in Chartres Towers where she became Deputy Principal in the mid 1990s. She joined TAS at the beginning of 2000 as Deputy Principal. Having excellent teachers when she was young encouraged her to follow suit. “I was inspired by fantastic teachers when I was growing up,” she said. “They are what made me want to become a teacher. I always wanted to help people be the best they can be at school. I felt that was where I learned to be the person I am.” TAS is a highly respected school, known for its strong academic achievements where graduating students consistently attain high results. Like all educators at TAS, Margaret is passionate about seeing students grow and succeed. “It’s about helping them to realise their potential and reach that potential,” she said. “It’s lighting that fire of interest within them that will allow them to continue to reach their dreams and aspirations.” Her area of expertise is physical education and she has taught both primary and secondary students. She also taught students with learning disabilities in Scotland. As well as supporting Principal Paul Sjogren in both the strategic and day-to-day leadership of TAS, Margaret assists in the Year 11 and 12 study classes and participates in “It’s about school excursions including taking six students to a Round Square Junior helping Sports Conference in Mongolia last them to year. realise their “I really love interacting with the students,” said Margaret, who is potential and highly respected by students and reach that staff. “They make me want to come to school every day.” potential”

Cairns’ local Hannah Lane was born with creativity in her blood, spending her whole life doing ballet and eventually dancing at the Queensland Dance School of Excellence where she planned to continue in that career until injuries changed her plan. It was when she was having her hair done by an “amazing” hairdresser that she felt inspired and had her light-bulb moment when she decided hairdressing was something she wanted to do. After completing her apprenticeship and finding her passion, she became a hairdresser in 2008 and branched out on her own in 2012, opening a small studio in her garage using her childhood nickname Hannah Berry. Within just five years, she moved her salon twice to meet growing demand and now has a team of nine working with her. “The growth was not expected at all,” she said. “My original five-year plan was to have my own shop and an apprentice, but that was fast tracked!” She is constantly creating new ideas and focuses on ways customers can enjoy their experience, which is why she’s introduced a number of innovative ideas such as online booking, Salon Pay for clients to make interest-free payments for services and products and a VIP membership. As a mother of a three-month old baby and a toddler, Hannah has managed to balance work and family life successfully. While she’s not in the salon every day after just having her second child, she is constantly working behind the scenes managing the business. “I divide my time to allow myself to switch off from work and be with my family and then switch on for work,” she said. “I have a great team behind me so I’m very lucky.” Hannah doesn’t know who “I have a nominated her for the CBWC award, great team but feels so grateful and honoured behind me that someone did. “I am still shocked and on cloud so I’m very nine,” she said. “I’m ecstatic.”




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Face of Cairns Central


Leilani Eddie’s life has taken on an exciting new direction since winning the Face of Cairns Central’s modeling competition in July. The 15-year-old Year 10 student, who won a 12-month contract with Chic Model Management, has been to Sydney a few times to work with Chic, has featured in two of Cairns Central’s popular catalogues and has participated in a number of fashion parades. Her face also graces the huge digital screen at Cairns Central. “It has opened up so many opportunities for me,” she said. “It’s been an incredible experience, and I’ve met so many lovely people.” Cairns Central Manager Christie-Lee Jackson said the competition gives aspiring models an opportunity to enter the world of modeling. “It’s fabulous that the Face of Cairns Central gives young people an opportunity they wouldn’t normally have in a regional area,” she said. “Winning a 12-month modeling contract and portfolio with Chic Model Management is an amazing opportunity, and we’ve had some very successful winners in the past who have gone on to do some remarkable things.” Last year’s winner Jarron Andy, the first indigenous male Face of Cairns Central, has moved to Sydney while he furthers his modeling and acting career and has secured a further three-year contract with Chic. He is also partnering with Lendlease in Sydney to mentor indigenous youth. While Leilani will hand over the reigns to this year’s winner, she’ll continue to feature in various fashion parades and marketing campaigns for Cairns Central. “She is such a beautiful young lady and a delight to work with,” Ms Jackson added. “Leilani has the world at her feet, and we’re very happy to support her.” “Definitely give it a go,” she said. “It’s a really good experience. You meet so many great people, and it’s definitely a good confidence booster.”

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The Australian Ballet Regional Tour and Cairns Regional Council PRESENT


Saturday 11th August 2018

Angus & Julia Stone Ballet’s most charming comedy, live on stage.

Laughter and love, lively dancing and vivid colour – treat the family to Coppélia. Gates open 5.30pm | Show starts 7.30pm (PG)

PRICE: Adult $42 Concession $36.75 Family (2 Adults + 2 Children) $102 Group 10+ $36.75 Plus one complimentary ticket for every ten purchased All ticket prices include booking fee.

Tickets sold through or phone 1300 855 835

Perrottas at the Gallery


38 Abbott St, Cairns City QLD 4870 • (07) 4031 5899

You never know who you might bump into at Villa... Modern mediterranean cuisine Breakfast Lunch Dinner Open 7 days a week “Where all the locals meet”

Christine Anu

CAIRNS Cnr Esplanade & Aplin Street 4051 9000

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F o r b o o k i n g s o r e n q u ir ie s p le a s e p h o n e : 4 0 3 1 3 0 3 3 LEVEL 1 CORNER APLIN ST & ESPLANADE CAIRNS (ABOVE VILLA ROMANA) DINNER EVERY NIGHT FROM 5PM

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LIVE MUSIC, FUNCTIONS, FANCY COCKTAILS AND GREAT FOOD. Contact details: 22-24 Shields Street E: P: (07) 4041 1400

Tokunai Hair

Where professionals are inspired, clients become family

Shop 5, 254 Mulgrave rd, Westcourt, Cairns (07) 40414411


















If you were one of the lucky ones that attended Jason Coleman’s Spiegelicious on the Esplanade in 2016 or saw RAZZLE DAZZLE when it was here in April then you already know that this is a highly charged, world class cabaret show that shouldn’t be missed! For those who aren’t familiar with Mr.Coleman’s work, his credits include Tina Arena, Kylie Minogue, Samantha Jade, Olly Murs and Human Nature, just to name a few! Jason choreographed the opening and closing ceremonies of the 2000 Sydney Olympic Games and the Commonwealth Games in Manchester and Glasgow so to say Jason Coleman is a talented individual would be an understatement! After a SOLD OUT out run at The Cairns Dinner Theatre in April, they’ve decided to bring back the show for a full two week run! “We’re pulling out all the stops this time,” says owner Wes Evans. “We want our guests to have a very immersive experience as soon as they enter the theatre with the staff in full cabaret costumes and the entire venue decorated to fit the theme.” “Razzle Dazzle” will hit the stage from August 16th - 26th with a total of 10 performances including 4 matinees. This show completely sold out last time so we recommend booking early to avoid missing out! Tickets start as low as $45 and can be purchased online at , over the phone at 4051 4410 or going directly to the box office located inside The Reef Hotel Casino.

Moon Goddess Dress in Black and Magenta Opal

Bella Donna Cardigan + One Shoulder Dolphin Dress in Abstract Blue Sky



Cairns Central Shopping Centre Ground – Shop KG07, 1 – 21 McLeod Street, Cairns City QLD 4870 0436 025 702 •

Woodward Family on stage (Pip Woodward and her sons) speaking about the late Charles Woodward who was honoured at the event for his service to the Salvo’s and those less fortunate on the FNQ community. Michael Woodward (Charles son) at the microphone reflecting on his fathers community service

Cr Brett Moller kicking off the Red Shield Appeal with a donation from Cairns Regional Council on behalf of the Mayor - $5,600


(L-R Paul Furse - Front Row Foto, Vicki Jones - Nannies On A Mission, Laura Rodgers - Cairns Chamber of Commerce)

Major Neil Dickson - Queensland Division

Appeal Chair and Owner of Fowler’s Group, Bob Fowler Launching the Red Shield Appeal on stage

(L-R: Yvonne Lockyer, Wendy Thygnsen, Janina Jones - Salvation Army Team Members)


In early 2015, Shane Ross embarked on a journey. It was an actual journey, too – this is no metaphorical yarn about self-growth. Ignoring the advice of co-workers, friends and family who thought he was crazy to quit a permanent job, he flew to Africa on a one-way ticket – destined for Amakhala Game Reserve, in South Africa’s Eastern Cape region. There, he was completed a 3-month intensive nature guiding course, covering topics from evolution to animal tracking, remote area rescue and wildlife anti-poaching. “It was like I was on Safari, but for 3 months straight… our first day on the Reserve started out with us catching and relocating an adult male giraffe, to pair with a mating female on a nearby property. From there we were thrown into a Survivor-style campout, with lions and hyenas roaming nearby every night, where we took 2-hour shifts in pairs to ensure the rest of our group could sleep safely. We started our fires by rubbing sticks together, watched many of Africa’s amazing wild animals from the tracker’s chair on our

game drive vehicles, and basically learned how to not get eaten and fend for ourselves if we ever become lost in Africa’s wilderness… by the end of our 3 months we were taking guests for game drives, could identify every local species of plant, animal and fungi, and could find our way out of the bush if we were blindfolded!” Once Shane’s group completed their guiding course, he hitch-hiked up the east coast of Africa and had learned the basics of over a dozen languages, climbed Mount Kilimanjaro, built a photographic portfolio from scratch and relaxed on the serene beaches of Zanzibar, before flying to the desert landscape of Namibia to pursue work opportunities there. “We thought we would find work easily, but that wasn’t to be the case. And IF we found guiding work, it was likely to only earn us $450/month… Barely enough to eat, let alone travel more and experience greater Africa”. With the prospect of working as a guide locally being more of a chore than a lifestyle change, Shane instead used savings to purchase a little Suzuki 4X4, a paper map from a local

store and a handful of tinned food, and set off into the wild. Completing 2 trips over the next 2 years, he covered over 80,000km by road, travelling through 11 countries and visiting over 170 National Parks and Game Reserves – amassed a photo portfolio of +100,000 images, and videos – and gained qualifications in nature guiding, animal tracking, scuba diving, remote area first aid and several other unique skills to boot. Fast forward to July 2017, when Shane guided his first group of adventurers on an overland journey across Africa. Starting in Namibia and ending in Kenya 2 months later, he taught the group how to wild-camp in Africa safely, how to travel the rough roads, negotiate border crossings and police road-blocks, use bush mechanics to repair their vehicles, explained the changes in environment, culture, languages, politics and nature conservation, and identified the diversity of plant and animal species they encountered on their journey.

“Shane’s guiding skills are out of this world! Throughout our journey we saw the ‘Big 5’, loads of baby animals, rare species, even hunting and mating animals! He has the expertise to anticipate the movements of animals by listening to their calls, following tracks, and understanding the behaviours and body language of each animal” said Critty Wallace, one of Shane’s co-travellers. “One of my most memorable experiences was when Shane followed the sound of screaming monkeys, in the hopes of seeing a leopard lurking nearby (apparently monkeys hate leopards). Amazingly, the leopard walked out of the thick bush right by our car! I couldn’t believe it!” Further north in Tanzania, and despite being told by countless guides they wouldn’t see the Great Migration in 2017, Shane again persevered and travelled north anyway, into areas not often reached by overland self-drivers – and over the next 2 days, guided his group onto 5 separate wildebeest crossing events. One of which numbered well over 10,000 animals, and was the biggest single crossing for the year in that area.

If you ask him personally, he’ll share incredible stories of travels across the Dark Continent… from leopards, hyenas and hippos outside his tent at night, to not seeing people for almost 2 weeks due to thunderstorms isolating him in the expansive Central Kalahari of Bostwana, push-starting his car in front of lions and tracking desert elephants. He’s seen it all. Alyce and Damien Richards, who also joined Shane in 2017, say their life changed after their overland trip across Africa. “The thing about this adventure was that we weren’t simply passengers waiting to be told what’s next. Every day was different! The animals changed, the scenery and the people changed, and we had to remain forever flexible – something not easy to do in a foreign, wild environment. However, no matter the challenge, Shane met them headon, eagerly pushed our boundaries but did so in a way we felt constantly safe and loving every experience.” In addition to Shane’s travels across Africa, he’s also travelled most of Australia, and big chunks of Asia, Europe and North America. He’s yet to travel South America and Antarctica, but is making plans to travel to both in coming years. Expeditions worldwide incl. sea-kayaking and long-distance river canoe trips, remote treks, fishing/ camping/survival/ how to start a fire/ campfire cooking, paddock-to-plate,

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overlanding, inspirational, team-building, small groups for best guide-to-client time, reconnect with nature/disconnect from world issues, logistics coordination. Shane also volunteers in community development/other programs incl. Australian Red Cross Blood Service, RFDS, YEP (+ Mission Australia, school talks eg. conservation, geography, cultural diversity). He is the recipient of an Australian of the Year Award in 2011 (Cyclone Yasi response) and a passionate advocate for wildlife conservation, sustainable development and cultural issues. “To everyone who has supported me to date – whether by simply following me on social media, buying my prints, visiting me during hectic market days, coming on tour or simply as a friend – thank-you. I cherish every connection I have and I’m super grateful for your love. Big love right back at you.” If you want to follow Shane’s journey, or better still join him on one of his inspirational world tours, you can find him on Facebook and Instagram @shanerossphoto. He will be leading his first expeditions in Australia and Africa later this year, taking small, intimate tour groups into gorgeous natural areas and showing those groups how awesome, and safe, spending time in the wild really is. Shane really wants to help people change their lives for the better – especially those that end up office-bound, like he did – and believes by sharing unique experiences and building an expedition family of people he guides all over the world, he can positively change the lives of everyone he works with. WWW.SHANEROSSPHOTO.COM SHANE@SHANEROSSPHOTO.COM

Rene´ Boissevain -the Indiana Jones of Tropical North Queensland

René Boissevain is a force of nature. Not many people’s CV includes tobacco grower, mouse trap designer, café owner, sales rep, guinea fowl breeder, tourism operator and bird nesting materials farmer. René’s does, and this Indiana Jones character of Tropical North Queensland is the first to admit not all of his business ideas worked. But his one big idea did. René Boissevain built singlehandedly an elaborate series of caves and grottoes behind a humble shop front on the Atherton Tablelands. Nowadays this business attracts hundreds of thousands of visitors a year who are gobsmacked by the cave system, and the riches it contains. The Crystal Caves in Atherton are René’s masterpiece where he shares his passion for natural crystals, minerals, gemstones and fossils with the world. He built the 300 square metres of tunnels and caves as a showcase for his eclectic collection of the earth’s bling; amethyst geodes, rose quartz and pyrite cubes sit alongside dinosaur bones and 385-million-year-old marine fossils. Rene´ financed the project with his own house as collateral and has acquired 600 items in the vast network of corridors and caverns which – kitted out with a miner’s lamp – visitors can explore at will. The value of the collection is in the millions, but for Rene´ the payoff is seeing kids and adults get the same buzz as he does from the earth’s treasures. And it’s a hands-on operation. “The crazy thing is I allow people to touch. “How can you show something spectacular and then say don’t touch – that would be like giving a child a kitten and tell them they can’t pat it.” That kind of exuberance – plus his gung-ho style – saw him recently named one of the “must-meet characters” in Queensland. After a statewide search, organisers of the poll said Rene´ “stood out with his crazy style and passion for the local area and crystals.” It was in 1987 that Rene´ decided to share his collection with the world and built his first cave. He put his own house up as collateral and created without the help of architects, designers or builders. Since then he’s added four more chambers, gone through 4500 egg cartons for soundproofing and ended up with a tourist attraction seen by more than a quarter of a million people. Rene´ has undertaken some mammoth missions to get what he wants. They include pursuing the Empress of Uruguay (a 2.8 tonne amethyst South American geode, not royalty) and dragging, pushing and rolling a 64kg agate nodule loaded with crystals back to camp from an Australian outback site which took half a day. Caveman Rene´ has lived on the Tablelands since emigrating from the Netherlands in the early 1960s when he fell in love with the nature and wildlife of the region. He and his wife Nelleke live on the shores of Lake Tinaroo in a Balinese Hut. “With big open doors and no screens, we bring eh outside in. Insects, bats, birds and snakes come and go as they please and I will never eradicate any of them.” He has planted his garden to attract the birds and butterflies of the Tropics and his natural swimming pool is a haven for animals. Rene´ is retired now and his daughters Cecilia and Ghislaine run The Crystal Caves. He spends his time cutting and polishing agates he has from his former fossicking days and he’s an avid photographer and dog walker. He loves to travel but Atherton, with both natural and man-made treasures, is still his favourite place in the world.




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SAVE $500


07 4035 8700

SKILLED WORKERS ADD VALUE TO BUSINESS OPERATIONS TAFE Queensland is focused on improving regional businesses, community groups and government agencies to build skilled workforces in line with our region’s present and future economic needs. It’s well known that companies that invest in training are more productive, proactive and profitable and funded training opportunities for upskilling and reskilling may be available to eligible students and employers*. To support your business goals, TAFE Queensland provides a free training needs analysis. Our staff are experts at identifying the exact training required to fill any skills gaps and achieve your business objectives. We understand that it can be challenging for companies to co-ordinate staff training while running a business. For greater flexibility, TAFE Queensland can deliver on-site training and we can even customise bespoke programs to suit individual or company requirements. TAFE Queensland can also help students gain Recognition of Prior Learning (RPL). If your employees have existing skills or previous training, they may be eligible to gain credit towards a formal qualification through RPL – reducing study time and costs. For 135 years, TAFE Queensland has been at the forefront of vocational education and training. Contact us today to find out more about our innovative, practical and hands-on training solutions for employers.

ENQUIRE NOW! David Arnfield, Management Services Teacher, TAFE Queensland North Region Phone 4042 2405 | Email

1300 656 959 | *Eligibility criteria applies. 3106 | RTO 0275 | CRICOS 03020E

ARE YOU READY... Meet William...

William undertook a Cert III in Customer Engagement and Employability Skills Training at VPG and is currently employed at EDGE HILL BUTCHERY



Find out more at

Creating Opportunities





Thanks to the generosity of the Commonwealth Bank and its local employees in Cairns and Port Douglas, four charities have been gifted thousands of dollars to boost their much-needed services.

manager Claire Dibbs, Kids in Need from the Port Douglas branch managed by Tammy Campbell and Ronald McDonald House from the Smithfield branch managed by David Rootsey.

Each Commonwealth Bank branch in the country was asked to nominate a youth-oriented charity to receive a $10,000 grant in celebration and recognition of 100 years of employees donating funds to the bank’s Centenary Grants fund, which are matched dollar-for-dollar by the Commonwealth Bank.

This grant to the Leukemia Foundation will be used to support accommodation for rural and remote people relocating to access treatment, information and emotional support, transport and financial aid, holistic health and wellness programs as well as research for future breakthroughs.

The Cairns and Mt Sheridan branches each received $10,000 to give $20,000 to Youth Empowered Towards Independence (YETI), which has delivered high-quality service outcomes to young people aged 10-25 in Far North Queensland for the past 20 years. YETI focuses on the needs of young people at risk, including those with drug and alcohol problems and disabilities, to improve their mental health and social/emotional wellbeing. “We’re thrilled to be able to support organisations like YETI in the important work they do for our local community,” says Cairns branch manager Alana Torchio. “It’s especially meaningful that we are able to celebrate 100 years of employee-giving by nominating an organisation in our local community to receive a Centenary Grant.” Also receiving $10,000 grants from local Commonwealth branches are the Leukemia Foundation from the Earlville branch lead by


Kids in Need plan to use the grant to continue their support of local children who are dealing with chronic pain and other illnesses by helping them with various forms of medical assistance, travel and accommodation. Ronald McDonald House Family Retreat, which has 100 percent occupancy and a two-year waiting list, will use the grant to replace some furniture and appliances and undertake other repairs. The Commonwealth Bank employee-giving program has been contributing to the wellbeing of Australian communities since 1917. It is one of Australia’s largest and longest-running employeegiving programs, and this year a total of $10 million will be donated to community organisations. The Commonwealth Bank not only matches these contributions dollar-for-dollar but also covers all administrative costs, ensuring 100 per cent of funds raised go directly to organisations that support youth wellbeing.


How can we help you today? Talk to us about your finances – and we’ll make sure you get the right support. Hi, we’re your CommBank Cairns Branch Managers. If you’re looking to make the most of your finances, it can be challenging to know where to begin – or who to speak to. That’s where we come in. As proud members of the Cairns community, we enjoy helping our local CommBank customers achieve their lifestyle and business goals. We’re on hand at our respective branches to chat about your financial situation, answer your questions and recommend solutions for your unique needs.

That way, you can get all the support you need to make the right financial decisions. We can help you: • understand your total financial situation • find the best banking solutions • achieve your financial goals • connect with the right specialist • plan for the future • get up-to-date guidance

And if you need further guidance, we can put you in touch with one of our specialists.

Alana Torchio Branch Manager CommBank Cairns (07) 3070 2191

Claire Dibbs Branch Manager CommBank Earlville (07) 3070 0601

Antonio Serravalle Branch Manager CommBank Mt Sheridan (07) 3070 1520

Get in touch. CommBank Cairns CommBank Earlville CommBank Mt Sheridan CommBank Port Douglas CommBank Smithfield

| | | | |

76 Lake Street Earlville Shopping Centre, 537 Mulgrave Road Mt Sheridan Plaza, 106 Barnard Drive Saltwater Building, Cnr Macrossan & Grant Streets Smithfield Shopping Centre, Cnr Kennedy & Cook Highways

Things you should know: Applications for finance are subject to approval. Commonwealth Bank of Australia ABN 48 123 123 124. Australian credit licence 234945.

David Rootsey Branch Manager CommBank Smithfield (07) 3070 0431

Millyard Family Lawyers are a Cairns law firm specialising in the practice of family law.

Director and Principal Amanda Millyard, an Accredited Family Law Specialist, has 19 years experience in the practice of family law. Tailored advice is provided on divorce, property settlements, binding financial agreements (including pre-nuptial agreements), child custody issues and alternative dispute resolution options in family law matters. Understanding that every case is unique, we find innovative solutions to our client’s legal issue that are grounded in law. We are committed to being of service.

The Bolands Centre, 14 Spence Street Cairns QLD 4870 Tel: 07 40553477 Email:

Voted into Doyle’s 2018 List of Leading Family & Divorce Lawyers - North Queensland

Sorted Super is a Cairns-based Chartered Accounting firm providing SMSF Consulting and Administration Services to Trustees, Accountants and Finance Professionals. We are experienced, highly qualified professionals, with a passion for all things SMSF. We pride ourselves on our attention to detail and building proactive relationships with our clients.


Do you fully understand how your SMSF will be affected? Will you be impacted by the changes to super pensions?

As a specialist SMSF firm we focus on your SMSF so you can focus on what you do best. Let us help you get your SMSF sorted!

Suite 7 Traveltown, 21 Lake Street, Cairns Qld 4870 (07) 4051 1515 C i t y L i f e 56 M a g a z i n e

Sorted Super Pty Ltd is a Corporate Authorised Representative (1241255) of Independent Capital Advisers Pty Ltd AFSL 378693


I love this topic! There is a myriad of different ways to resign, both good and not so good. I remember a cruise staff member on one of the ships I worked on, got onto the PA system on his last day and gladly told the cruise company, hotel director, cruise director and his colleagues where they could put their job. It was both shocking and funny at the time but the company wasn’t impressed! Not surprisingly, he was escorted off the ship immediately and sent home on the next plane out of the country! Not a good way to finish up with a company. Sometimes it’s hard to resign as you may love your job but need to relocate or you love your team but hate the job. Either way, it’s a very emotional time but one that must be handled delicately, professionally and ethically. Remember that your former boss is likely to become a referee, customer, client or a colleague in the future.

Providing an unrivalled one-on-one bespoke service, Eva Grabner is the changing face of the recruitment industry. As an Executive Recruiter and Search Consultant with over a decade of experience, Eva works alongside her clients to understand their business and culture. With an extensive global network and current knowledge on market conditions, Eva quickly identifies the best high performing candidates for her clients and works closely with both parties to ensure a seamless transition.

I once heard of an employee who was made redundant. He took the news in his stride at first but before he left he took a piece out of the photocopier, signed his manager up to magazine subscriptions that he didn’t want and made some ‘unprofessional’ comments on his Facebook page. Needless to say, he didn’t get a good reference from that employer!

It can also be embarrassing when you resign if you are not long in the job and your employer has invested a lot in you, you may be going to a competitor and only be moving a few floors or streets away, so will most likely have a few awkward encounters with your ex-employer. All the more reason to depart with dignity. That doesn’t mean a sticky note on your computer with the words ‘I quit’, or a text message, or even a Facebook post. Be proactive, write a short letter stating that you are resigning, your reason (if you want) and the date you will depart. If you are in sales or even recruitment, you will most likely be asked to leave immediately, sometimes also if you are made redundant, so if you are forced to do that, have a smile on your face and hold your head high. If you have to work a notice period, do so with grace. Complete your handover notes, continue to work hard and organise to catch up with valued colleagues after you leave. Don’t leave a bad taste in your ex-employer’s mouth and don’t burn any bridges! Eva Grabner Managing Director Elite Executive Pty Ltd 0409 59 11 88

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Last words on the Royal Commission thus far, I have to say I haven’t been surprised by any of the stories from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry so far, I believe there’s more to come. I’m not surprised about any of it. I’m not surprised that the biggest focus was on wealth and financial planning because that is such a broad topic and things can go wrong so easily!! There has been some examples of misconduct in lending, where people have been lent money that they shouldn’t have qualified for, but it’s not prevalent or systemic.

Ye llow Bri ck Ro ad Contact us today on 40402040 for a free consulation.

What I was surprised about how CBA threw Aussie under the bus, I think it was unfair on Aussie and I don’t think it is representative of what goes on in our industry. I’m all for weeding out bad apples and anyone who is a bad operator, but I think, overall, consumers really do need brokers. And even more so in the future because things are getting much more complex, the stakes are much higher, and you do need a third party. Whether or not a broker needs to disclose more to a customer, or whether they need to have more or greater responsibilities to receive trail, is still to be decided. But I don’t think that any broker is going to deny that those things should be done and, by the broker, I think brokers are ready and willing to do those things. I’m more interested in what the Combined Industry Forum’s findings around brokers are, and what ASIC and the ACCC and the Productivity Commission are saying about brokers, as opposed to what the royal commission is saying.

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* Comparison rate based on Rate Smasher standard variable rate for $150,000 loan over 25 yrs. **Savings based on a $450,000 loan over 30 yrs, secured loan at 70% Loan-to Value Ratio,monthly P&I repayments and comparable basic loans of major banks. Source Rates correct as at 16/05/18 for YBR and may be subject to change. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Savings are on interest, not fees, may vary and depend on factors specific to your individual loan. Different terms, fees or other loan amounts might result in a different comparison rate. Terms, conditions, fees, charges and credit criteria apply. Fees and charges are payable. YBR Finance Pty Ltd ACN 128 708 109, Australian Credit Licence 393195.

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It’s part of the maturity of brokers. The broker system has evolved; now we are at the point after a 20-year evolution, and I think some changes would have happened anyway. To be frank, I don’t think we needed a royal commission to tells us any of these things. I think ASIC was already all over it, and I think all the other agencies are all over it. Including the MFAA, FBAA and major broker groups. At Yellow Brick, we are already doing this stuff, and I think that a lot of the bigger groups are as well. I don’t really see anyone resisting reforms, it’s a no-brainer. Imagine if you did some of the things these major banks have done in a small business, you wouldn’t last five minutes. So, it will be good to see some behaviours change, they need to, I think the next round of hearings could uncover even larger scandals. Commencing on 21 May, the next round of public hearings is set to focus on loans to small and medium-sized enterprises, with responsible lending and unfair contract terms coming into focus. The hearings will consider the conduct of several of the leading banks in respect of their dealings with small and medium enterprises, in particular in providing credit to businesses, I’d love to see some local business stories put forward, CEC, Glenwood to name just a few. They will also explore the current legal and regulatory regimes as well as self-regulation under the Code of Banking Practice. If you think it’s been interesting so far, once they start talking about small business lending from the banks, it’s going to get really untidy. They’ve saved the best to last!!

Speak to us for a better deal today. Yellow Brick Road Branch Scott Burness Principal and Wealth Manager T 07 4040 2040 M 0402 073 375 E


Last month was a wonderful time for the celebration of women and it was lovely to see so many women being celebrated and acknowledged by their children on Mother’s Day. I love that! In our beautiful region, May is also the month where our local businesswomen are celebrated in the annual CBWC Business Women’s Awards. I felt honoured this year to be invited to present at the finalist’s workshop. Having been a finalist myself in both 2016 and 2017, I personally know how incredible the finalist journey is in both personal growth and the growth of my business.


What I have noticed working with clients over a number of years is how many women find it difficult to acknowledge and celebrate themselves. This is why I love the awards journey so much because the whole process encourages that selfreflection and self-acknowledgement. We women seem to be very skilled in acknowledging others, but we seem to be very slow in acknowledging ourselves. It seems to be a natural tendency to notice where we didn’t perform well or where we could have done better and maybe even beat ourselves up a little bit in the process or even a lot.

Mindset and NLP Coach

Just imagine having a close friend who just told us everything we didn’t do well, we would probably stop seeing that friend right? Because it wouldn’t feel good to be around them, it would drain our energy and affect our motivation, not to mention our self-esteem.

CBWC Sole Entrepreneur of the Year Finalist 2016 and 2017

If we have children then this is even more important because children learn by example. Even though we are acknowledging them, if they see we don’t do it for ourselves, then they will follow the example.

When we regularly acknowledge and celebrate ourselves then it increases our motivation and self-esteem, we feel energised and inspired, just as those close to us do when we do it for them. And we inspire our children to live their lives in the same way. Notice what you did well Regularly reflect on what you did well. When you do this, you will feel empowered and motivated. Look for what you normally overlook, even the simple things like getting the kids off to school on time, making the bed, cooking a nice dinner, calling a friend in need or going for a run. Also include business or career achievements such as completing or starting a project or contracting a new client or ticking off that task you have been putting off. Learn to give yourself effective feedback If we gave someone else feedback in the way we often give it to ourselves then we wouldn’t be at all surprised if they stopped performing well. When we give ourselves balanced feedback then we feel encouraged and motivated to improve. Start by making a list of all the things you did well, your amazing qualities, skills and strengths. Only when you have completed this list, then start to look at what you can improve and how you will do that. You will notice the first list far outweighs the second. Reward and celebrate yourself regularly Rewards and celebrations help us feel special and loved, just as those close to us do when we reward and celebrate them. We don’t need to wait for someone else to do it for us, we can do this for ourselves. And, it doesn’t have to be expensive it can be anything from a bath with candles, reading a book on the couch to a dinner out. It doesn’t matter if its an activity you already do, what’s important is that it is done in acknowledgement and celebration of you. Be your own best friend and inspire your children and those close to you to do the same. How can you acknowledge yourself today?

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Transformational Pathways Australia is now taking enrollments for the next Mindset 4 Business Success Group Coaching Program. For small business owners who want to take their life and business to the next level. • Understand and develop your business mindset • Increase direction, motivation and focus • Improve organization and time management

• Achieve more life balance • Develop excellent communication skills • Attract more clients & create client loyalty

Six Month Group Coaching Program for small business owners. Strictly limited to 6 participants per program. DEB JOHNSTONE 0408 004 670

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N ard in e Collier is an accr edi t ed S peci alist in Fa m ily Law, a M edi at i on S peci alist a nd Managi ng Di r ect or of Workp lace Legal Sol ut i ons, Cai r ns Med iati o ns and Collier Law yer s.

I am a separated mother of 2 teenagers and a step mother of 3 young adults, so I can say first hand that co-parenting isn’t easy at times! It isn’t easy when you and the other parent are still together, and still have love and respect for each other. Take that love and respect away, add in fears about financial stability, add in conflict about finances and arrangements for children, and co-parenting becomes very difficult indeed. Children need stability and certainty. For children to survive a separation they need to be protected from conflict. Often the hardest thing a parent can do is put aside their anger and resentment towards the other parent in order to co-parent their children. But it is the best thing a parent can do. Amicable co-parenting allows children to have a close relationship with both parents. The Family Law Act says unless there are reasons why not (such as family violence or child abuse) it is presumed that parents will equally share parental responsibility, that they will consult with each other and make a genuine effort to make joint decisions about major long terms issues in their children’s lives such as schooling, medical treatment, religion, and the like. Even better, I think (although the Family Law Act doesn’t require it) if parents can agree more day to day, mundane matters such as bedtime, homework, use of social media , rules about TV and so on. While you were together you probably tried to present a united approach when it came to these things. It is even more important to do this after separation, so that children have consistent parenting at each house. My number two tips for making coparenting work are below. I have lots more suggestions (which will be in the next edition) but in my opinion, these two tips are both the hardest to do, but the most effective.

#1. “Protect children from conflict” I’ve been here. You know you shouldn’t, but it is so tempting to want your kid to say you are the better parent. Don’t bother. Chances are your children are telling you what you want to hear and doing to same with the other parent! Don’t put your children in the middle by passing messages, including them in the conflict, venting, talking badly/ negatively about the other person, and trying to get them to favour you over the other parent. Most children feel very confronted when they feel they have to choose. #2. “A business-like relationship” You must separate the personal relationship from the co-parenting relationship. You don’t love the other parent any more, but your kids do. Try to treat it as a business relationship, how you might deal with someone with whom you ran a business. You can be in business with someone you don’t even like! Someone who might annoy or frustrate you, but because they are your business partner chances are you’d still deal with them with respect. In order to have a business relationship you must both put aside the hurt, anger, resentment. This is very hard to do but it is essential for co-parenting to work. It is not about your feelings, or his or hers, but about your child’s happiness, stability, and future well-being. “Let go or be dragged” is a Zen proverb. I’m not sure what is really means but I apply it to family law and mediation this way - let go of the past. Put aside the ill feeling. You can’t change the past so let it go, or it will drag you down. Mediation is the ideal environment to discuss strategies for effective coparenting! M: 0428 526 568 P: (07) 4214 5666 E: W:

DON’T LITIGATE | MEDIATE • • • • • • •

Affordable Rates Flexible Payment Fixed Price Family & Workplace Mediation Resolving Family & Workplace Disputes Investigations and Advice Workplace Policy Development M: 0428 526 568 P: (07) 4214 5666

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Danae Jo n es i s P r in c ip a l o f P R & Market i n g f i rm D a n a e J o n e s Consu l t i n g e: da n ae@d an aej o n e s .c o m .a u w: www. d an aej o n e s .c o m .a u

As we enter a new financial year it is highly recommended to take a relook at your Marketing & Public Relations Planning to ensure that by December you achieve your desired goals for the calendar year. A Marketing & PR Plan is only as good as the person crafting it, the people that follow it and those tasked with implementing it, so a number of factors need to be assessed when you take a look at how you’re tracking with your revenue targets. OBJECTIVES: So what are your objectives for the year? Are you needing to change focus due to market demands?. By the way, it is absolutely fine if you need to – in fact I’d encourage it. Those businesses that don’t reassess based on the market conditions get left behind, so if your objectives need re-jigging, then now’s the time to do it. STRATEGY: Your strategy is the “how” you are going to get there. We are now half way into the year and it is at this time that we need to ask ourselves – is our current strategy working and serving the business needs? If your strategy does need tinkering, it is important to understand why at this point. Do you have increasing competition, is your industry struggling to keep its head above water at present, have you been doing the same as your competitors and is it time to stand out from the pack and dominate with your point of difference. Why is it that you feel you need to change strategy midyear?. TARGET AUDIENCE: If you had your target audience right to begin with, then your target audience should only change mid-year if you are trying to cease on a new opportunity or new market segment. Now is the time to think about whether you need a multi-pronged attack to your targeting. And if you do, it is important to get the pitch right for each segment so you meet their needs and in turn capture those sales. COMPETITOR ANALYSIS: Take a look at the competition. What are they doing different to you? What are they doing the same as you? How can you stand out from the rest and develop your unique value proposition? Have some of your competitors closed their doors – and if so, does this present a new opportunity for you? Or do you have an increased

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level of competition? … and if so, how are you planning to tackle this challenge? MARKET RESEARCH: Have you taken the time to research the current market trends and see what lies ahead? Let’s consider economically, socially and environmentally. How can the current market trends in these segments benefit or threaten your business? SET TARGETS & REVISE IF REQUIRED: Have you set clear targets of expected revenue generation? And if not, why not? It’s time to set clear and concise income targets from your Marketing and PR endeavours. SALES STAFF LITMUS TEST: Are your sales people or business development team up to the task? Too often I see businesses who have grown to love their sales people for personality, not performance. I have seen many examples locally where the sales people are absolutely lovely, but they couldn’t sell to save themselves. So my only word of advice in this arena is - be honest with yourself and stop making excuses for your underperforming business development team. If you haven’t set KPIs, do it, and make them realistic. Also have your team trained in how to sell effectively. They may just be lacking some key techniques required to close those deals. But either way, let your team know that you expect results. They are in sales to SELL – full stop. If you have sales people who aren’t bringing in the bacon then you have a fundamental problem that needs to be addressed. Even the best Marketing and PR plan doesn’t work if there aren’t skilled people able to deliver the outcomes. IMPLEMENTATION: Work out who is doing what and when, assign tasks and put this into a timeline and prioritise the jobs to be done. Everything from events that need to be attended for networking opportunities, sales training to be conducted with the team, number of sales calls to be carried out for the month and percentage conversions expected. Along with mainstream media advertising, marketing and public relations activity to be conducted, all need to be drilled down. It’s the New Financial Year so let’s regain some focus on our Marketing & PR Plans and try and stick to them for the rest of the year to achieve some great outcomes!


Easily the biggest issue for a couple on separation is “where shall I live; where shall I go” or sometimes, who shall go. While leaving the home is often seen as the first thing to happen on relationship breakdown, separating under one roof may be the only way either party may retain a reasonable standard of living while waiting for the home to be sold, or where there are children, maintain a stable environment for the children with both parents, until appropriate housing arrangements may be made. Separating under one roof is not for every separating couple. Where there is a need to exit an abusive relationship for safety reasons, remaining in the same home is not an option for consideration. In my practice as a family lawyer, I have observed separation under one roof becoming more prevalent for separating couples, particularly older couples or where there are financial pressures for both parties, neither being able to afford to bear the cost of maintaining the home alone if the other moves out. it has not been unusual either, for one party to be unaware that their spouse has in fact separated from them, seemingly unaware that relationship had eroded to the point where they were both living independent lives. it is not enough for a spouse to declare themselves separated, by simply asserting the sexual relationship has ceased therefore they must be separated under one roof but nothing else has changed. In some cases, there is a cut and dried event, where one party communicates the relationship is at an end, moves out of the shared bedroom and cuts themselves off completely from joint activities. Friends and family are advised of the relationship’s ending and there is no doubt publicly that life will

move forward on a different footing. In other situations, the separation comes gradually starting with a change in sleeping arrangements and a withdrawal from joint activities previously enjoyed together. There are no more Joint holidays, no more buying groceries together or jointly visiting friends or family. Household duties are not performed for the other such as cooking meals, shopping for groceries, doing each other’s washing. Social activities are undertaken separately and the couple are perceived by others as ‘doing their own thing’. A change in financial arrangements follows, with separate bank accounts being maintained and a shared contribution towards household expenses occurs. Sometimes the spouse in these gradually overtaking events refuses to recognise the separation, clinging on to a failed relationship. Separation under one roof is workable only where the separation is amicable or where a civilized level of communication exists. Where children are involved, if both parents are committed to being child focused, then until alternative arrangements are made it may be better for the children at least in the short term. Where there is constant parental conflict perhaps a temporary move may benefit the children more Any change in living arrangements may compel one of the parties to seek financial assistance from Centrelink or make arrangements with Child Support. Resolving these issues quickly is key to as harmonious a separation as possible in an emotionally charged situation. Meet with your financial planner and work with a trained counsellor or psychologist to navigate this new normal. Seek legal advice on your particular situation as nobody’s circumstances are the same as another’s.

• Divorce applications.


• Cohabitation agreements. • Prenuptial and binding financial agreements.


82 Scott Street, Cairns

• Surrogacy and assisted conception agreements. • Assistance with the resolution of parenting arrangements.

Ph: 07 4044 5000

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Level 2 Cai rn s Cen tr a l Pla za , 58- 62 M cL eod Str e e t, Cairns Q L D 4870 ( op p C a ir n s Shoppi n g Cen t re) Ph: (0 7) 4230 0030 F: (07) 4079 5490 E: pho eb eh o n g @ drphoeb eh o n g . co m .a u www.d rp h o eb eh o n g.c o m .a u

Many women have heard of endometriosis but may not know or have only a vague idea as to what it really means. Up until recent years, endometriosis is a little-discussed gynaecological condition despite 1 in 10 women or 176 million women worldwide suffer from the condition. More alarmingly, there is an average of 7 to 10 years delay between first presentation of symptoms to diagnosis, in both adults and teenagers. Endometriosis is a condition where the cells that line the inside of the uterus are found in other parts of the body. Its symptoms vary from woman to woman, but common symptoms are: • Severe period pain • Recurring pelvic pain of more than 6 months • Cyclical bladder or bowel symptoms, such as painful bowel movements • Deep pain during or after sex • Infertility Many women, especially teenage girls, suffer from period pain. It is therefore easy for women and sometimes doctors to discount the pain as normal, hence the delay in diagnosis. Endometriosis can be difficult to diagnose as its symptoms are non-specific. To add further to the challenge, there is no examination, blood tests, or scans that is sensitive enough to allow diagnosis. The only way to diagnose endometriosis is by a laparoscopy a.k.a. keyhole surgery. Even with laparoscopy, surgeons without experience in endometriosis may miss the diagnosis as these lesions can be subtle and it appearances do vary. It is important not to overlook the subtle lesions, as there is no connection between the severity of the disease to symptoms. Women with

severe disease may have no or minimal symptoms but women with subtle disease could have debilitating symptoms. It also takes a surgeon with experience in the technique to remove all these lesions by cutting as these lesions are often seen close to important structures, such as ureters, bladder or bowel. Endometriosis frequently begins when a girl started having periods. In fact, we now know that it is a common cause of chronic pelvic pain in adolescent girls with endometriosis found in 70% to 73% of adolescents with pelvic pain who did not respond to medication. Yet, some doctors would be reluctant to commit to the diagnosis let alone recommend or offer laparoscopy. Of course, endometriosis symptoms can be managed without surgery using hormonal or non-hormonal medication but surgery is useful as a diagnostic and therapeutic tool when performed by gynaecologists with experience in endometriosis when the symptoms are not controlled with medication and it is affecting quality of life. Another group of women who may benefit from laparoscopy are women with infertility, especially after failing multiple IVF cycles. Approximately 40% of women with unexplained infertility are found to have endometriosis if they proceed to a laparoscopy and successful pregnancies were shown in women with infertility after removal of endometriosis lesions even when the disease is mild. Endometriosis is a complex disease that we do not yet understand or know much. It is important for you to speak to your doctor or gynaecologist if you experience the above problems.

Providing best Care for women’s health Level 2 Cairns Central Plaza, 58-62 McLeod Street, Cairns QLD 4870

C i t y L i f e 63 M a g a z i n e

www.drphoeb ehong

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Cairns Fertility Centre 4th Floor, Best Western Central Plaza Apartments 58-60 McLeod St (Cnr Aplin St) CAIRNS QLD 4870 P 07 4040 6888 F 07 4041 1646

STONED (UROLOGICALLY SPEAKING) We live in a wonderful climate but there is one thing that our climate can promote and that is the formation of kidney stones so – Don’t forget to drink….WATER, that is! The consequences of not drinking can result in the formation of a kidney stone which is THE most painful condition. Kidney stones are formed when substances in the urine form crystals which then grow (like a pearl) to be a stone. They usually occur as a result of relative dehydration but some families have tendencies to form them. Characteristically, kidney stone pain starts on one side of the back and moves around to the front towards the bladder. There is no warning. Those who have had it describe it as “the worst pain ever”. It comes in waves and may be associated with nausea, vomiting and a desire to pass urine. Women who have had children describe it as worse than childbirth. The cause of the pain is the muscle spasm associated with the tube from the kidney (ureter) trying to pass something solid when it is designed to squirt urine down to the bladder. Quite often the stones get stuck and require surgery which can be carried out in a variety of ways. First of all, the patient is usually given pain relief. Then it is necessary to locate the position and size of the stone. This is usually done by carrying out an x-ray which is a single photograph combined with a CT scan. Pictures are taken before and after having had an injection of dye into a vein of the arm. This passes out through the kidneys and importantly, also shows if the other one is OK.

Small stones are likely to pass by themselves with pain relief and some medications may assist with that. If the stone is larger and located near the exit of the kidney and upper third of the ureter it may be able to be treated with Extra Corporeal Shock Wave Lithotripsy. This is a procedure carried out in Day Surgery where sound waves are aimed at the stone causing it to break into smaller less painful fragments and pass naturally. In the last 20 years over 700 patients have been treated with this at Cairns Day Surgery. If the stone is lower in the ureter then usually a Ureteroscope is passed up through the bladder then into the ureter to the stone where it may be broken up and the pieces removed. This can be done with a mechanical instrument or laser. The laser can also be passed up through the body’s natural tubes to the kidney to disintegrate stones there. No cuts on the skin needed! The best way to reduce the chance of forming kidney stones is to drink enough water each day so there is no colour to the urine. If you take vitamins it is not possible to see that the urine is dilute because of the yellow colour of the vitamins (particularly B and C). Generally speaking, if you put a squeeze of lime or lemon juice in the water, it reduces the chance of stones further. Dr Neil Gordon Urologist Urological Surgeon at Cairns Urology M.B.B.S (Melb) F.R.C.S (Glasg)F.R.C.S Ed F.R.A.C.S., F.I.C.S

Kidney Stones • Kidney stones are formed when substances in the urine form crystals which then grow (like a pearl) to be a stone. • Kidney stone pain starts on one side of the back and moves around to the front towards the bladder. • Quite often the stones get stuck and require surgery which can be carried out in a variety of ways. • The best way to reduce the chance of forming kidney stones is to drink enough water each day so there is no colour to the urine.

98 Spence Street Cairns, QLD 4870, Australia PO Box 7787 Cairns, QLD 4870, Australia

P (07) 4041 0700 F (07) 4041 4007



Having just attended the biennial hearing healthcare conference in Sydney, our team can advise you on the latest developments on hearing assessments and hearing technology in assisting people to improve their hearing.

invisible to anyone looking at the person. Infact, not using a hearing device often makes people appear older than they are as their facial expressions and responses indicate they are not understanding the conversation and thus ‘out of it’.

Speakers came from all over the world presenting the latest research and showcasing the latest products and technology some of which is ground breaking.

With the trend in people living longer and hence your average 60 year old is modern and ‘with it’ keeping connected and fully engaged in life by using the latest technology is the way to go. With so much ‘ear gear’ now worn in or on the ear by people in the mainstream to enable them to access communication devices todays tiny hearing devices no longer look out of place.

Everyday tens of thousands of Australians with hearing loss struggle through conversations instead of enjoying the rich sounds that life has to offer. The conference speakers drew attention again to the fact that the World Health Organisation (WHO) identified hearing loss as the third most chronic disease in the world today yet many individuals delay seeking treatment out of denial, fear or embarrassment.

J oa nna i s an accredite d ‘EA R ’ with the Royal Au st ral i a n C o lle g e o f G e neral P ract i t i o n er s (R A C GP ) a n d i s involved i n ed u ca tio n a l s e m in a r s for D oct o rs, Nu rses a n d A llie d H e a lth Profe ssi o n al s.

For those interested in the ‘invisiblewhen- worn solution’ the style worn completely in the ear canal is so small that it sits inside the second bend of the ear canal, which offers complete invisibility, and is custom-made for superior comfort.

Untreated hearing loss is also linked to a variety of emotional problems, including anxiety and depression and can lead to social isolation and a decrease in quality of life. Statistics from the National Institute on Aging indicate that people with untreated hearing loss are more likely to develop dementia and Alzheimer’s Disease.

Despite its size, the device is packed with the most advanced hearing technology that offers unmatched natural sound amplification and superior clarity for hearing speech in background noise.

Early treatment shows great promise in alleviating the consequences of hearing loss on long-term health and quality of life. A recent study showed that both the person with the hearing loss and their family have significant measurable improvement in their quality of life when action is taken.

This invisible hearing device has overcome this like never before, resulting in reduced listening effort and mental fatigue for the wearer in noisy environments. This is the ultimate in nanotechnology.

There are many reasons why people choose not to seek a hearing solution including fearing the social stigma of old age associated with hearing aids; and no one wants to feel they are getting old. The good news is that there are now a range of styles of hearing devices for those who say they will never be seen wearing a hearing aid which are literally



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Hearing speech in noise is something that’s always been a challenge for people with hearing loss.

Whether you’ve been waiting for a hearing aid that’s completely invisible, or simply one that delivers more performance, comfort and personalisation than ever before; your wait is over. To discover how this new hearing device can help you, contact AUDiOHEALTH on 40417860 for an appointment at their clinic at 125 Grafton Street, Cairns or 3/3 Cook Street, Atherton or at a visiting clinic at Innisfail, Mareeba, Yungaburra and Mission Beach.

* Same day turn around (on stock single vision lenses) * Eye tests medicare bulk billed * Private health fund providers accepted * Dedicated customer service * Competitive prices on all stock and designer eyewear Shop 25, Redlynch Central, 7-15 Larsen Rd, Redlynch, QLD, 4870 p: 07 4039 1687 e: TRADING HOURS: Mon-Fri 9am-5:30pm, Sat 10am-4pm C i t y L i f e 67 M a g a z i n e

CityLife Cairns June | July 2018  
CityLife Cairns June | July 2018