THE POWER OF
the power of pink
From the very beginning we’ve never shied away from being different. In fact – we’ve done just the opposite. It’s this spirit of being bold and bright that continues to set us apart from other financial institutions.
WE CALL THIS THE POWER OF PINK.
The Power of Pink is not the what or why of what we do. It’s the how. It’s embracing outside-thebox thinking to imagine possibilities. It’s taking bold action to solve our members’ problems. It’s actively seeking to understand by asking questions. Most importantly, it’s our commitment to empowering our member’s to achieve financial freedom at every stage of life because the power of pink makes it possible.
Makes Homeownership
Possible
BRITTANY P - Member since 1992
I’ve been a City & County member pretty much my whole life.
This year the team helped me in purchasing a new home! They provided a webinar that helped inform me on the mortgage process and were with me every step of the way answering all my financial questions. And best of all, when I found the right home they helped me lock in at the best interest rates!
the power of pink
Empowers Financially Smart Kids
EVAN M - Member since 2004
I love how passionate City & County is to get kids engaged about their money. In raising our kids, we’ve frequently stopped in for any events they do at the office or local community events. My son loves visiting the branch, mainly to get the sticker and Dum Dum, but also enjoys picking out a book from the shelf.
I love that the branch does that. Encourages reading about money, but also incentivizes with coupons and “goodies” for the kids. With my daughter and son’s desire to visit, find myself going in there much more than normal. Thank you CCCU!
the power of pink
Provides
Peace Of Mind
PAUL G - Member since 2021
When I found out my wife’s cancer returned, I shared the news with the manager including my concernswhere was I going to get the money to cover expenses. The manager was able to help me with a loan using my automobile as collateral which gave me peace that there was a way forward and one less thing I had to worry about.
the power of pink
Grows Your Business
KIMBERLY B - Member since 2005
After my husband lost his job in June, he decided to follow his dreams of opening his own remodeling company Bowers and Sons LLC and City & County helped him open a Business checking and savings account! They were so helpful through the entire process!
Change is the Catalyst for Growth
& PRESIDENT $1.19 Total Assets in Billions $127,775 Total Cash Back Rewards Earned by CCCU Debit Cardholders $167,449 Total Cash Back Rewards Earned by CCCU Platinum Rewards Cardholders
City & County Credit Union first opened our doors for business in February of 1928. From the opening day to now 97 years later, one thing has always remained constant. Change.
The teller line has evolved from pen and paper to an advanced computer system to maintain financial records. Branch-only banking has been enhanced to now being able to manage your finances anytime, anywhere with digital banking. The financial solutions we offer have grown from a simple savings account to a full suite of deposit and lending solutions designed to empower you to reach your financial goals.
We recognize that change is the catalyst for growth, but only if it stays true to the why of our existence. That is why through every change or innovation we look back to not just where we started, by why we started. Our commitment is to you, our member-owner, and it always will be.
As we continue to pave the path forward to meet the changing needs of our members, while also staying true to our founding roots, City & County Credit Union is excited to introduce a renewed mission and vision statement.
Mission Values Vision
STATEMENT STATEMENT
Transforming financial dreams into BOLD realities. Empowering our members to achieve financial freedom at every stage of life.
These powerful statements are also met with a new set of guiding values that puts these words into action.
MEMBER FOCUS
Members come first, always.
BOLD SOLUTIONS
Serve members with innovative & creative solutions.
AUTHENTIC RELATIONSHIPS
Build genuine connections to understand each member’s unique story.
PEACE OF MIND
Protect what matters most to our members with dedication & care.
This renewed focus on our mission, vision and values was inspired by our promise to break outside the traditional banking mold to empower our members to achieve their biggest and smallest goals. We gave ourselves permission to amplify what we do best and put passion behind what makes us unique. We call this the Power of Pink.
The Power of Pink is in each and every one of you and we challenge you to take this step forward with us. Dream bigger. Reach higher. Achieve the unimaginable. We promise we will be with you every step of the way.
$468 Saved in Yearly Fees by CCCU Households vs the National Average 165 Total Team Members
Lou Bruno, Chair Patrick J. Pierce, President/CEO
2,828 New Members Joined CCCU in 2024
THE POWER OF PINK
Innovations & Accomplishments
Named Best-In-State Credit Union
In 2024, Forbes recognized City & County Credit Union as of one Minnesota’s Best-in-State Credit Unions! A survey of approximately 26,000 U.S. residents was conducted to identify top financial institutions who stand out by fulfilling the unique needs and expectations of their local communities. We are honored to be on this list and owe it all to you – our member-owner!
CCCU Field House
New Medicare Member Benefit
Understanding Medicare and the benefits you need can be confusing.
That is why in January we partnered with TruLync Medicare Advisors. Members can meet one-on-one or attend a workshop with an advisor at no cost to find the right coverage and get questions answered from an expert.
Community Giveback
City & County Credit Union employees spent 1,731 hours giving back to our community in 2024.
Volunteer efforts were spread across a variety of organizations including the Boys & Girls Club, Dress for Success and The Crisis Nursery.
Staying true to our not-for-profit roots, City & County believes in empowering our communities to thrive. In 2024, we partnered with Ramsey County to be the exclusive sponsor of the Field House at the TCO Sports Center. This sponsorship financially supports the opportunity to host free programing –like Toddler Tuesdays - for youth in our community.
Mobile App Push
Notifications
To provide real-time notifications to our members, City & County launched Mobile App Push Alerts within mobile banking. This new tool provides the opportunity to send out notifications directly to mobile banking users on a range of topics such as branch weather alerts, promotion highlights or fraud warnings.
Little Free Libraries
To expand book access in our communities, City & County Credit Union partnered with Little Free Library to bring a free book-sharing box to our Woodbury and Brooklyn Park branches. The community can visit anytime to grab a book from our box or drop off a book to share.
Rethinking Possibilities, Reinforcing Trust
At City & County Credit Union, we believe trust isn’t just earned – it’s built. Through every interaction, every decision and every step we take to put our members first, we’re rethinking possibilities, exploring new ways to serve you and embracing innovation.
Acting as your representative, the Supervisory Committee puts transparency to action. The Committee ensures City & County Credit Union is both fiscally responsible and operating to the benefit of all our members. The Committee is also responsible for certifying that policies and procedures exist to protect our resources.
To help conduct a thorough examination of the Credit Union’s financial condition, we retained CliftonLarsonAllen LLP to audit the December 31, 2024 financial statements. The Supervisory Committee is pleased to report that City & County Credit Union continues to be a strong, financially sound cooperative.
As we look ahead, we will continue to challenge conventional thinking and find ways to transform our members’ lives through forward-focused strategies that protect and empower our members. Thank you for putting your trust in us, it is our privilege to serve as your financial partner, and we are committed to ensuring that City & County Credit Union remains a safe, reliable and innovative financial institution for years to come.
Statements of Financial Condition
Statements of Income
Bright and Bold Initiatives
Our commitment to our communities goes far beyond financial services – whether that’s empowering our members through financial education, giving back to local communities or supporting those in need, we strongly believe that giving back is not just something we do, it’s who we are. Through bright & bold initiatives we are able to make a lasting impact and empower those we serve.
In 2024, City & County Credit Union joined forces to impact 138 community organizations through donations & initiatives, volunteered 690 hours and served multiple communities at our 10th annual all employee volunteer day & awarded $10,000 in college scholarships to deserving students!
From budgeting basics to credit confidence, we provided financial education workshops & curriculum to students of all ages. Strengthening our commitment to financial literacy, we also launched a new video series covering financial topics –empowering our communities to make informed, confident decisions about their futures.
And most importantly – to give back to those who have accounts with us, we celebrated our second annual Member Appreciation Month with exclusive promotions and giveaways. We also extended our dedication to giving back by raising funds for two local animal shelters, Midwest Animal Rescue & Services and Twin Cities Pet Rescue.
At City & County Credit Union, we remain dedicated to bold action and bright opportunities that create a stronger, more vibrant community for all. Whether it’s through community involvement, financial empowerment or education opportunities – together, we’re making a difference. Thank you for being part of our journey!
Impact Report 2024
My First Nest Egg
In 2024, 465 youth members took their financial education to the next level by downloading My First Nest Egg, City & County’s financial education app designed to help our youngest members learn about important money topics. Within the app parents are able to assign chores to their children in addition to money lessons.
Financial Education
At the core of our existence is our commitment to providing free financial education to our community to empower smart financial habits. In 2024, City & County’s financial education team educated 1,309 students with hands-on lessons, hosted multiple reality fairs impacting 130 students and provided adult education to 256 members. In addition, 2,020 students completed financial education curriculum in their classroom sponsored by City & County Credit Union.
Charitable Giving
Throughout 2024 City & County Credit Union partnered with a host of charitable organizations to help support initiatives across a variety of causes. To name a few, over 800 toys were collected by staff and members for Toys for Tots. 6,385 pounds of food was collected at our annual Shred Day events and donated to local food pantries. $1,120 was raised for Twin Cities Pet Rescue and Midwest Animal Rescue by our members during Member Appreciation Month.
Impact Day
2024 marked City & County Credit Union’s tenth annual all employee volunteer day – Impact Day! Together, employees volunteered a total of 690 hours, impacted 13 organizations and served multiple communities. City & County was not alone in the effort. Credit Unions across Minnesota joined forces to make a difference. 4,125 credit union employees spent 18,885 hours giving back.
College Scholarships
To help cut the cost of college, City & County awarded $10,000 in scholarships to 10 deserving members. Members who received the scholarship plan to use the funds to cover the costs of tuition, textbooks, materials and new technology needed for specialized courses.
MINUTES OF THE 96th Annual Membership Meeting
APRIL 25, 2024
LOU BRUNO, BOARD CHAIR CALLED THE MEETING TO ORDER AT 3:00 P.M.
• Proof of Notice of this Annual Meeting was presented by Mr. Pierce, and incorporated into these minutes.
• A quorum was declared present in accordance with Article XII, Section 3, of the bylaws.
• Lou Bruno, Chair of the Board of Directors, presented the Report of the Directors.
• Patrick J. Pierce, President, presented the Report of the President.
• Thomas Coulter, Executive Vice President Operations, presented the Report of the Credit Manager.
• Joe Piepgras, Supervisory Committee Chair, presented the Report of the Supervisory Committee.
Mr. Coulter stated that we received a number of questions prior to this meeting and we have reached out to everyone that submitted a question. There are 3 themes we saw in the questions that I would like to address here:
1. What are you doing to address extensive hold and wait times when calling customer service?
Mr. Coulter stated that we recognize that when you call us the hold times are not always ideal and we have been working hard to correct this issue. We have hired many new staff recently to assist you, but it does take a little extra time to get them trained and ready to answer calls, so I hope you can be patient with us for a little bit longer.
That said, we recently implemented new internal call center software. This software creates efficiencies for our call center staff behind the scenes so they can answer your call quickly & reduce the total call center wait time. We promise we recognize this as an opportunity and are working hard to shorten our call waiting times.
2. Why aren’t the interest rates on loans lower and the rates on savings higher?
Mr. Coulter stated that at City & County Credit Union, we are continually evaluating our rates to ensure we are staying competitive and offering our members the best products and services.
Specifically, with deposit and loan rates, we look at our competitors and watch the market to ensure we are setting rates that maintain a financially strong cooperative, but ultimately also benefit you as a member. For example – our auto loan rates continue to be substantially lower than big banks and financing at the dealership. We are also offering a competitive 9-month & 15-month CD Special to help you boost your savings with a locked in rate.
As a transparent member-owned cooperative, you can always find our rates by visiting our website – CCCU.COM.
3.Does City & County have any plans to offer home mortgage loans?
Mr. Coulter stated we have offered 1st mortgages for many years now and are here to assist you with all your home lending needs. We also keep all our loan servicing local so you don’t have to worry about your mortgage being sold off to another lender or servicing company. If you are in the market for home financing, please give us a call. Plus – we are offering a discount of up to $750 off closings costs by attending one of our Home Buying Workshops. Learn more by visiting our website.
Thank you to everyone who submitted a question!
The Chair presented the Report of the Nominating Committee.
Nominated for Three-Year Terms:
Lou Bruno – three-year term (2024)
Lou has served on the Board of Directors since June 2014.
Joe Mathews –three-year term (2024)
Joe has served on the Board of Directors since October 2010.
Candidate nominated for the Supervisory Committee is:
Tom Gergen – three-year term (2024)
Tom has served on the Supervisory Committee since May 2018.
The Chair then announced the election results:
“The following individuals were elected to the Board of Directors for three-year term: Lou Bruno and Joe Mathews. Tom Gergen was elected to the Supervisory Committee for a three-year term.”
The President announced we will have door prizes. When you registered for the meeting you were entered into the drawing. If you are a winner, you will receive an email shortly with your prize information.
The Chair adjourned the 96th City & County Credit Union Annual Meeting at 3:30 p.m.
Lou Bruno, Chair Patrick J. Pierce, Secretary