QT Hotels & Resorts, Australia
Why Choose Pevonia? Award-winning support programme
Pevonia seriously and selectively approaches partnering to assure an educational, profitable and growth-driven business relationship. Pevonia provides the following award-winning support services:
Assigned Dedicated Account Manager
Educational Event & Sampling Programmes
Marketing & PR Budget Boosting Programmes
On-Site & Regional Training • Product Knowledge & Hands-on Training • Revenue-generation Strategies
POP & Visual Merchandising Assistance
On-site Marketing Support – in-room, in-spa, consumer
Spa Menu Development, Menu Design & Templates
Co-Operative Advertising Programme & Templates
Pevonia-exclusive WE CARE Retail Sales Strategy
Professional & Retail Selection, Planning, Assessment, and Rotation
Opening Order Incentives & Customisation
Online & Emarketing Programme
Specials & Promotions – Strategic Planning
Annual Event Support
Ordering & Spa Team Incentives
l Public Relations Co-Branding • broadcast, print, on-line, emarketing
Experience exemplary support while ensuring your customers the ultimate spa experience!
10 Reasons Why...
Partnering with Pevonia equals Success Natural Formulations
Paraben-Free, with Organic Extracts Face & Body In-Spa Treatments & At-Home Products Result Driven for Women, Men, Teens & Pre-Teens
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Professional, Ethical & Reliable Supplier
Customised Technical, Business-Building & Clinical Advanced Training Programmes
Tools & Material Assuring Your Success!
Leading Consumers to Your Door
Customer Support Programme
Savings, Added Value/Boosting Your Bottom Line
Product Tester & Sampling System Product Introduction & Brand Awareness
Promotions & Point of Purchase Increasing Spa Profitability
Spa Consulting Services Expert Advice, Proven Success
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H A P P I N E S S
Welcome to the June issue of I would like to start this issue with the news that from mid-June, we are so excited to be introducing Modern Spa TV! This brand new section of the Modern Spa website will be focusing on bringing videos from top brands and experts within the industry, offering step by step tutorials, 360 degree tours, product launches and much more. We have already had such a great response from some amazing contributors and we’re confident that it will be the ideal place to share your latest news. If you would like any further information, please get in touch. Onto this month’s content, and we look at two wonderful UK spas, starting with Seaham Hall. This 5* hotel and spa resort in Durham has seen a significant improvement in the last year, resulting in a huge increase in revenue across the business. In an exciting time for Seaham Hall, Spa Director Davina Hassell talks about the clientele, staff training, and the reasons behind her love for the job from page 15. Our day spa focus this month is on the Potting Shed – a thriving business that goes against the norm in pretty much all areas, apart from exceptional customer care and incredibly talented staff. Director, Sam Pearce, shares her views on her unique spa establishment – now an iconic set-up within the spa industry. Sam credits the smooth day-to-day running of the Potting Shed, in part, to Phorest Salon Software – one of the three management systems highlighted on page 23. If you’re looking to revamp your spa software, this is a good place to start. Treatment wise, we look into the world of massage from page 47, with experts in the field providing an insight into the benefits of some of the world’s most popular techniques. Enjoy the issue,
Aimee Lamb Editor
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JuneIssue The Team: Editor
Publication Manager Lee Shearer
Sales Manager Jen Shearer
Production & Design Russel Goldsmith firstname.lastname@example.org
Credit Facilities Manager Vickie Crawford email@example.com (01795) 509102
15 23 28
Spa News in the UK
Product launches for UK spas
UK Spa Resort Focus Seaham Hall
Business Feature All Systems Go
Furniture Focus Out in the Open
A Day in the Life of..
64 66 68
QT Hotels & Resorts, Australia
Treatment Focus Healing Hands
UK Day Spa Focus The Potting Shed
This month’s Tried & Tested
A Moment with..
Daniel Rouah & Jack Shamash
Spa Boutique Down to the Roots
No part of this magazine may be reproduced or stored in a retrieval system or transmitted in any form – electronic, mechanical or physical – without express prior permission and written consent of the publisher. Contributions are invited and when not accepted will be returned only if accompanied by a fully stamped and addressed envelope. Manuscripts should be typewritten. No responsibility can be taken for drawings, photographs or literary contributions during transmission or in the editor’s hands. In the absence of an agreement the copyright of all contributions, literary, photographic or artistic, belongs to CIM Online Limited. The Publisher accepts no responsibility in respect of advertisements appearing in the magazine and the opinions expressed in editorial material or otherwise do not necessarily represent the views of the Publisher. The Publisher cannot accept liability for any loss arising from the late appearance or non publication of any advertisement. Information about products and services featured within the editorial content does not imply an endorsement by Modern Spa magazine. © 2014. CIM Online Limited, The Goods Shed, Jubilee Way, Whitstable Road, Faversham, Kent ME13 8GD
PRODUCT LAUNCHES Sun Safety Payot has made full use of the sun care expertise at its Dermatological Laboratory to create a new sun protection line, Sun Sensi. Recently launched in May, this innovative set of seven sun care products offer the perfect balance of excellent sun care technology and complete skin tolerance. The range includes anti-ageing protective products in oil, cream and spray form, ranging from SPF15 to SPF50+ for the most sensitive skin. With a lovely fragrance and a light, invisible texture which absorbs quickly into the skin, Sun Sensi products are a genuine pleasure to use. Prices range from £18.90 – £25.00 www.payot.com/GB/en
Cornish Delights AFYNA is a new organic skincare range developed by Sara Young – a highly experienced spa therapist who wanted to produce an organic skincare range with a quick absorption time. The result is AFYNA; a line of organic skincare products that penetrate quickly into the skin whilst delivering maximum results. The groundbreaking product formulations use certified organic ingredients combined with powerful bio-extracts such as hyaluronic acid and lupine peptides. AFYNA is expertly hand blended in Cornwall and provides effective organic skincare for the modern woman. www.afyna.co.uk
Eye-dration June sees the launch of the Pro-Collagen Hydra-Gel Eye Masks from Elemis – the latest addition to the award-winning Pro-Collagen anti-ageing range. Clinically proven to instantly reduce the appearance of fine lines and wrinkles, Pro-Collagen Hydra-Gel Eye Masks leave the eye contours instantly smoother and brighter. Key ingredients include hyaluronic acid to provide hydration, and chlorella to help firm, tone and reduce the appearance of dark circles under the eyes. Used weekly for 20 minutes, the Pro-Collagen Hydra-Gel Eye Masks make the prefect pre-occasion treatment. RRP: £46.00 for six eye masks www.elemis.com
Summer Shades Available from June, Essie’s Too Taboo Neon Collection is a gorgeous set of six bright shades, perfect for summer. The range includes: ‘Too Taboo’ – a fluorescent fuchsia berry, ‘Chills & Thrills’ – a supercharged blue violet, ‘I’m Addicted’ – a neon aquamarine blue, ‘Vices Versa’ – a juicy neon lime, ‘Serial Shopper’ – a fluorescent fire coral, and ‘Sittin’ Pretty’ – a vivid intense lavender. www.essie.co.uk
Sun-Kissed The Mist, Airbrush Express Self-Tan is the latest offering from Tantruth that represents the newest, quickest and most convenient way to self-tan. This super fine, quick-drying golden mist will begin to develop within 2-4 hours, producing a gorgeous natural looking tan. The Mist is enriched with aloe vera and vitamin E, as well as the revolutionary ingredient Vegetan Premium®, designed to mimic the skin’s natural melanin levels which in turn will maximise the sun-kissed look. Tantruth The Mist, Airbrush Express Self-Tan will be available from 1st July. Trade: £7.79, RRP: £14.99 www.sallyexpress.com/www.salon-services.com
Lash Out New from Germaine de Capuccini is Full Lashes, a densifying booster for lashes and brows in a gel texture that visibly enhances their growth. The innovation lies in its formula, which combines the synergistic action of matrikine lash and provitamin B5. This formula helps to repair and form new hair fibres, and nourishes and reinforces the hair shaft to improve resistance. Full Lashes will be available from June. RRP £43.50 www.germaine-de-capuccini.co.uk
Fluffy Fibres May has seen the release of BC Softwear’s newest addition to its extensive collection of premium quality towels. Its Sumptuous 650gsm towels – a favourite in several 5* luxury hotels – are now available in a new colour, ‘pebble’. Due to this colour’s popularity, it is now also available in the lighter weight Comfy 450gsm towelling range. BC Softwear produces supremely plump and soft towelling that maintains its rich, fluffy feel even after extensive washing. The ‘Sumptuous’ range is the ultimate in luxury; beautifully soft and thick, with a deep long pile. Sumptuous hand towels cost £4.24 per unit, with the bath sheet priced at £15.35. The Comfy towelling range starts from £3.05. www.bcsoftwear.co.uk
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SPA FOCUS OF THE MONTH
Seaham Hall is a stunning 5* boutique hotel, situated in a cliff top location with views over Durhamâ€™s heritage coastline. This immaculately restored Georgian country house boasts 20 suites and two excellent restaurants, as well as the 44,000 square foot Serenity Spa â€“ an Asian influenced spa that includes a swimming pool, outdoor hot tubs, a fitness suite and an aerobics studio. Here, Spa Director, Davina Hassell gives an insight into the business.
is a fully qualified beauty therapist with 25 years’ experience in the beauty and spa industry. Davina has spent over 10 years working in 5* hotels, and her experience extends to cruise ships, as well as salons and spas in the Middle East and India. “The hotel has had many uses during its 223 year history, but the Serenity Spa was added in 2001 by the original owners, Tom & Jocelyn Maxfield, who had a vision to create the North East’s finest spa. Seaham Hall is owned by one of the UK’s leading holiday home developers, Seasons Holidays. The company took over a run-down building and a run-down name in the hotel and spa Industry; business was not good in the beginning. General Manager, Ross Grieve, has been on board now for just over a year, and under his guidance, and with the help of his team, the overall business has steadily increased from month to month. “We are working hard to re-establish ourselves within the market place. In business terms, the revenue has increased by 50% across the hotel and spa, and we are still nurturing our product and brands as there are still some changes to be made. Within the last year we have received our 5 stars with AA hotel accreditation, 1 star rosette award for our Ozone restaurant and a 2 star for Byron Bar & Grill, as well as winning the Best Small Hotel of the Year in the North East. The spa was also awarded 5 bubbles from the Good Spa Guide, was in the top 100 spas worldwide by Top Sante magazine, and voted to be in the top 40 spas worldwide in Professional Beauty Magazine.
“From a business point of view, Seaham Hall being privately owned makes a huge difference from working for a corporate run business. Decisions are quicker, the business is faster paced and we are in charge of our own success and failures, which has made me more financially aware, responsible and proactive in my role. Most of my experience in hotels has been with in-house guests and members; the day spa guest is a different, more challenging dynamic, but I prefer it as you have all day to get to know them and guide them on their spa journey. They share their stories and the experiences of why they are visiting, and I love interacting with people. Recognising returning guests is always nice, and of course we have quite a big following of repeat guests from the hotel side. “I would say that 60% are repeat guests. Our day spa clients are often from the surrounding areas, but have been known to travel from Hull, Harrogate, York and the Manchester area for the day. Obviously customers travelling from further afield will also usually stay in the hotel. The ratio of women to men who visit the spa is generally around 75%/25%. Our guests are from all walks of life, from the savvy spa goer to the client who is visiting a spa for the first time. We mainly see the bulk of bookings to celebrate occasions such as birthdays,
Spa Focus of the Month
anniversaries, girlie getaways, honeymoons, and family get togethers. It is really nice to think that they have kept Seaham Hall in mind to celebrate their special days with us. “In terms of our treatments, our most popular is our signature Serenity Wellbeing massage. In any spa, in any country of the world, the most popular treatment is always a relaxing massage based on Swedish massage! We are currently working on bespoke signature treatments with more of an Asian theme to extend our menu offerings. “Our treatments are carried out using products from Elemis, Darphin, Spa Finders and Jessica, and we currently retail Elemis and Darphin. We introduced Darphin facials and products into the spa in November 2013, and they are blending well alongside Elemis. We will, at a later stage, be introducing new products to accompany our signature treatments. “We have an extensive training program for our staff, and we are quite strict with our policies. We will never allow a therapist to perform any treatments without being fully trained. We have an in house treatment manager who will take each new recruit and train them
in all the basic treatments, our signature massage and facial and finishing touches. They are not allowed to perform the advanced Elemis and Darphin treatments without undergoing their own training program which is usually an intensive six day course. “After this they will practice for a certain amount of hours until they are perfect, and then only after passing and performing the treatment with the spa director are they allowed to perform those treatments on guests. “Training motivates staff and keeps them interested, but we also have incentives in place. Working closely with our product houses, we can keep the incentives fresh and exciting to give them that extra push. We also add special offers or promotions, so we design different packages to stop our therapists falling into the ‘same routine trap’. “During our department meeting, I always keep a fun element, and always have a little game on hand where the staff can win prizes. The therapists also have the company’s incentives to hit and are rewarded accordingly. Seasons as a company offers each staff member a chance to receive a 40% bonus if the company is in the black.
“Seaham Hall is a very special place for everyone who works here, but for me it has many attractions. Firstly it is next to the sea. I have been surrounded by sea most of my career and it just feels ‘right’. When I came for my interview I was overawed, and I have had the privilege of visiting and working in some of the best 5* spas around the world. I was both shocked and pleasantly surprised when I saw Serenity Spa, with the sheer space and natural sunlight. After years of working in basement spas, this is a bonus. I will never understand why hotels put their spas in the basement. “I love the fact that no day is the same. You may have planned your day but then something happens and your time has been absorbed without knowing how! Dealing with the public is never easy but I enjoy it, and even though I have been doing this for over 25 years, I never get tired. “There is always something new to learn or embrace. Being part of any successful business is great, but one that you really enjoy and want to see grow from the seeds into the beautiful flower – that’s when it’s satisfying. I love being part of a team, and the
biggest pleasure I have seen in my career – apart from the business doing well – is seeing my therapists and managers develop themselves and take the next steps of their career. If I get an email asking for a reference of one of my therapists who is applying for a supervisor role, that gives me great pleasure. “The future of Seaham Hall is very exciting. To keep abreast in a competitive world, we have had to move with the times, and have embraced new systems in terms of reservations, front of house, spa and food and beverage. We are in the middle of refurbishing the ballroom and conference facilities, so these rooms will be ready for the wedding season. “The older rooms in the hotel will be redecorated and upgraded and the furniture updates in the spa will continue also. We have just introduced new up to date menus for the spa and the Byron Bar & Grill, and hope to have new spa treatment offerings in the near future. All in all, it’s going to be a very busy time next year as we grow the business and constantly strive to deliver five star experiences for all who visit Seaham Hall.” www.seaham-hall.co.uk
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ALL SYSTEMS GO
When choosing the right management system and software, it is essential to look at all options in depth to enable you to find the perfect match for your spa business. How many staff members do you employ? How many treatments do you offer? Do you incentivise your staff? Do you need remote access? Are you trying to boost your retail sales? This month, we speak to some of the leading salon and spa software brands, discovering the latest in their launches and innovations.
Mindbody Spa Management Software
MINDBODY is a leading provider of business management software to the wellness and beauty industry. Its all-inclusive, web-based system makes it a popular time saving and revenue boosting solution for busy spa business owners that want the option to manage from anywhere, at any time. Key features • Point of sale: Collect payment for everything at once, linked back to the client automatically. • Automation: Finish your daily tasks quicker, from sending client reminders and confirmations to monitoring clients’ account statuses and tracking inventory levels. • Client tools: Every client gets a nique profile, where you can store contact information, a photo, their birthday, payment and visit history, and more. • Online booking: Give clients the freedom to view your schedule, book their next spa day online, and even pay before they arrive. • Marketing tools: Target newcomers with promotions and gift cards, and start a loyalty program to keep clients engaged. Along with streamlining business needs, MINDBODY business management software personalises the client experience. Features include:
• Client profile page: This allows your clients to store their personal information, credit card number, class history and future class schedule on one central page. • Automated messages: Clients can receive text and email reminders upon making an appointment. The software has over 40 of these automated messages, which include thank you, birthday and cancellation emails. Prices start from £19 per month for an independent mobile professional. www.uk.mindbodyonline.com
Phorest provides a cloud-based spa software that helps spa owners achieve growth. Numerous unique features have helped them become the market leader in Ireland, and the fastest growing provider of spa software in the UK, with over 1,500 salons and spas between the two countries. The software is designed for spas of any size, with a basic version of the system also available which is more suited to smaller spas or mobile outfits. Key features • It’s constantly evolving: Every six to eight weeks, Phorest automatically updates itself with new features. A feature called ‘UserVoice’ enables the spa owner to simply click a button and suggest something new, which other spa owners using the software can then vote for. The ideas that get the most votes are released in the next update, meaning that you have a democratic vote in the software’s next stage of development. • It’s mobile: Phorest now comes with a fullyintegrated spa-branded app. Clients can make appointments in real time, 24/7; learn more about your team and what they bring to your spa and view your gallery to see your latest work. You even get a marketing kit with the app including a sticker for your window, two pop-up promo flyers for your counter and/ or reception area, and a bespoke YouTube video with screenshots of your app for your website and social media channels. Spa owners and the team get an app to manage and make appointments, and there is also a client card app – clients can fill out their details on a tablet while they wait. It automatically uploads to the system, giving a high-end experience. • Online bookings: Your website can be set up with online booking, which will give people the ability to book treatments through your Facebook page. These are real-time too, i.e. they know what therapists are available at what times without being made aware of your appointment book.
• Loyalty: Phorest has a unique loyalty system that’s an industry leader in terms of growing spas. The TreatCard system replaces the traditional loyalty program, and allows the client to build up points as they spend money. Once they reach a certain amount of points they are treated with a free product or treatment that they’ve never had before. This increases average spend, and in some spas, up to 40% of clients end up buying that additional service for full price. • Customer care and business mentoring: Phorest offers unrivalled support and has won awards for its training and customer service. Every spa owner who joins Phorest, starts out on the ‘Phorest Journey’. This is a five stage training process that never ends in terms of mentorship. Weekly marketing and management advice can also be found on the Phorest blog.
In some instances, the software costs only £25 per week. Various packages are available depending on what’s required. www.phorest.com
Business Feature Meevo by Millennium Software
The newly launched Meevo system from Millennium Software meets the needs of smaller salons and spas, as well as self-employed stylists. Meevo is a cloudbased and web-based touch screen system that is compatible with tablets, fullsized PCs and Macs. Small businesses will have the tools available to operate like larger salons and spas with features such as mobile texting reminders, and online booking. Key features • Appointment Book: Meevo’s Appointment Book Smart Centre shows your real time metrics for the day. My Smart Assistant will manage appointments, and a calendar is included, allowing you to look months ahead at a client’s request. The App Bar can filter out appointments, book standings, and confirm everyone on the schedule. • Register: Every piece of Meevo works together – you can effortlessly go from booking an appointment to processing a payment. Smart Receipt allows you to process all transactions quickly and easily without any hassle for your clients. • Schedules: Once someone is set up, Meevo can track employees’ clock in and out times, giving you the ability to track how many hours they are at the business. The schedule can be used to track employees’ sick days and holiday, or even if they’re away on a training course. This can be particularly useful and time saving, especially when working out wages. • Smart Centre: Meevo’s Smart Centre helps to navigate you through the system and gives important live metrics about your business. Because it is based on logins, it comes preloaded with what each member of the team needs to access daily, and secures sensitive information based on their job function. The Smart Centre can also be branded with your spa’s images, and links can be added to Facebook and Twitter profiles. • ConvoBar: The ConvoBar allows you to quickly and easily book appointments. Simply type in what you’re searching for, and it does the work for you. The Calendar even interacts with the ConvoBar to make searching for appointments effortless. • Inventory: Tracking and managing inventory has never been easier. The inventory screen allows you to choose your preferences, such as whether or not to show counted items, and whether you want to view the count in tile form, or list form. Prices start from £39 per month + VAT. www.meevocloud.co.uk
EDUCATION MATTERS with Nail Harmony The team at Nail Harmony UK are passionate about their education and training programmes, and were absolutely thrilled to be announced the triumphant winners of the prestigious 2014 Scratch Stars Award for Best Education & Training. Nail Harmony UK beat off stiff competition from other leading brands within the nail industry, and were crowned the winners at the glamorous Scratch Stars Awards ceremony that was held at Café de Paris on 11th May. In order to secure their win, Nail Harmony were judged on both the strength of their education and training programme, and the results of an online vote, which saw the Harmony Army come out in force with support for their favourite nail brand. Nail Harmony UK offer a comprehensive education and training scheme nationwide, and have a team of over 30 educators teaching courses to new and existing nail technicians that are approved to industry standards in compliance with BABTAC’s accreditation scheme. From beginner to PHD level, Nail Harmony’s qualifications enable nail technicians to get the best training in order to deliver nail services safely and efficiently. Since launching in 2010, Nail Harmony has grown to have 30 training centres situated across the UK, which includes the flagship education centre in Essex. This has capacity for up to 30 students and is fully equipped with all the products and modern technology required for the Nail Harmony education programmes.
Nail Harmony offer a range of different courses aimed at nail professionals who are at different stages of their career. They also offer 1-2-1 training, which can be used to perfect technicians’ skills in any of the Nail Harmony systems, either in-salon or at their nearest Education Centre. Nail Harmony’s Harmony 101 Introductory courses are designed for students who have no prior training in nail services. Four different introductory courses are offered: Gelish Gel Polish, Fusion Acrylic, Gelish Hard Gel and Manicure/Pedicure. In all of these Harmony 101 Introductory classes, theory on Anatomy & Physiology, Health & Safety, Salon Hygiene, Diseases & Contradictions, Client Consultation and Homecare, Advice, Product Chemistry and Commercial Advice is taught. Students are set practical tasks, such as demonstrating natural nail care, manicure techniques, nail preparation, tip application and sculpting, one colour and French, product control, infills and removals, and troubleshooting in the Gelish Gel Polish class. The courses vary in length; Gelish GEL POLISH 101 is a 3 day course, and students are set homework in between course dates. Nail Harmony offer two Harmony 101 Evolution Classes: Fusion Acrylic and Gelish Hard Gel. Evolution courses are designed for students who are familiar with one system but wish to add another to their skill set. When students reach this stage in their Harmony education, the courses become less theory based (students are educated on the product chemistry) and a lot more time is dedicated to practical learning.
Nail Harmony offer three Harmony 101 Translation Classes: Gelish Gel Polish, Fusion and Gelish Hard Gel. These courses are designed for students who have had prior training with another brand and wish to switch to Harmony. These courses can be completed in a day. Nail Harmony offer five Harmony PhD Modification Classes: Gelish Gel Polish, Fusion Acrylic, Gelish Hard Gel, Gelish Gel Design and Reflections Acrylic Design. They are designed for students who want to raise their standards to the next level and gain their Harmony PhD. Similar to the Evolution and Translation courses, these courses are primarily practical, and can be completed in one day. The ‘Reflections Acrylic Design’ course teaches students how to create a variety of designs using Nail Harmony’s Reflections Coloured Acrylic Powders to include colour blending, 3D designs, embellished nails and 3D embedded work. In the ‘Gelish Gel Design’ class, students learn how to create a variety of designs using Nail Harmony’s Gelish Gel Polish colours and Gelish Hard Gel to create colour blending, dragging effects, sponging, and much more! The modification classes are also workshops, so a student can use this class to learn something they struggle with. Nail Harmony also ensure that their educator and training programmes are regularly updated. Nail Harmony’s educators are reassessed every year and are involved with PTLLS (Preparing to Teach in the Lifelong Learning Sector).The Nail Harmony educators are treated as a family, with a private forum offering regular updates on new techniques and trends. In 2014, Nail Harmony took 10 of their educators to LA to be retested at the Nail Harmony USA headquarters
where they got to meet the creator of Gelish – Danny Haile. Trips like this help to inspire, prove how strong the education programme actually is, and motivate and reward the educators for their hard work. Annually, Nail Harmony hold Educator Training days where inspirational speakers such as Marian Newman come and talk to educators whilst they also undergo formal assessments. However, Nail Harmony are not just focused on the training of their own educators. They are also passionate about providing consumers with relevant education and knowledge to ensure they don’t fall foul to unqualified nail technicians and salons. In 2013, Nail Harmony launched the Gelish Bites Back campaign, which encourages consumers to ask their nail technicians to see their qualifications. Managing Director Jason Smedley comments, “After many years in the nail industry watching governing bodies and the authorities fail in preventing harm to our British ladies’ nails, I felt something needed to change. Rather than forcing nail bars, salons and mobile therapists to only be allowed to work with qualifications, the next best thing is to educate the public. It’s a simple request; just ask your therapist to see their qualification certificate. If they don’t have one, find another salon – this surely will encourage cowboy salons to get up to speed.” Nail Harmony even launched an anime inspired YouTube video to visually demonstrate their commitment to education within the industry. For more information regarding Nail Harmony’s extensive training and education programme please visit www.nailharmonyuk.co.uk or call 0208 172 0595.
OUT IN THE OPEN
Using classic designs and a rich palette of colours, Oxley’s creates elegant outdoor furniture that is sure to make a unique addition to your business. As well as its catalogue pieces, Oxley’s works with interior and garden designers to create bespoke furniture for commercial projects, producing robust, durable items that require no maintenance. Furniture can be matched to any colour scheme and all soft furnishings can be made with customers’ own fabric.
Brownian Lounger £895
Centurian Double Lounger £3245
For more information visit: www.oxleys.com
Furniture Focus Bretain 3000 Table £2495
and Armchairs £695
Riviera 1530 Table £1695
and Armchairs £450
Luxor Lounge Chair £1595
and Ottoman £785
Luxor Triple Sofa £3445
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SPARCSTUDIO: THE STORY Specialist interior design and architectural practice, Sparcstudio, was established in 2009 by directors Beverley Bayes, Neil Fairplay and Tom Howell. Based in a boat house in amongst the rowing clubs of Putney Embankment, London, the designers’ primary focus is on creating 4 and 5* spas and wellness facilities for boutique hotels, catering for discerning owners, operators and spa users.
Formation and past projects They are a deliberately small but perfectly formed team, consisting of eight to ten people. This enables them to offer a very personal service, with director involvement throughout the duration of a project – key to delivering the creative vision, and also to providing a really hands on, personal service. Director, Neil Fairplay explains, “We like to work in a collaborative way and are committed to seeing the brands we work with flourish and evolve, and stand the test of time – hence why we have some clients that we have been working with for some ten years or more.” Whilst Sparcstudio is only in its fifth year, the directors have plenty of experience within the industry. Bayes, Fairplay and Howell worked as a team for some 20 years prior to forming Sparcstudio – firstly as the specialist spa and wellness team at West London based ‘Corporate Edge’, before being acquired as the London spa team by Irish practice, Douglas Wallace. During this time, the team built a strong reputation for designing award winning health and fitness offerings in the UK and Europe, such as The Harbour Club, Cannons City Club, Aspria La Rasante in Brussels, and the Amida clubs for the Racquets and Healthtrack Group, which included clubs in Beckenham and Hampton.
The concept for the Amida clubs was ground breaking in that it was as much about catering for the social and wellbeing needs of the member as it was for their sports and fitness needs. Facilities include a state of the art spa and large hotel style clubroom lounge – opening onto a terrace – all with a contemporary, country club style feel. Whereas traditionally the spa element within fitness clubs took the form of a couple of beauty rooms added onto the reception area, Amida was planned to include a very sophisticated and comprehensive spa, located within the heart of the business. Also included was a suite of eight treatment rooms, a deep relaxation room leading onto a wet spa with thermal suite, large hydro-pools and plunge pool. Spas are now very much a firm feature of many health clubs. Sparcstudio recently created Re:SPA at the Reebok club in the city, which serves the spa needs of some 9,000 members. They are also currently working on a major refurbishment of the club in Canary Wharf. Other award winning spa projects designed by the team during this time included Calcot Spa, The Kohler Waters Spa at the Old Course Hotel in St Andrews, the Champneys clubs in the city of London, and the spa at Avenue Louise in Brussels. The demise of the Irish practice where they all worked provided the perfect opportunity for the team to form Sparcstudio. “Forming Sparcstudio was the best thing that ever happened to us”, explains Bayes. “It was very liberating to be able to focus on refining our unique offering and establish our own systems, as well as being able to continue to serve our list of longstanding clients that we had nurtured over the years, such as Richard and Cathy Ball at Calcot Manor. So SPA at Sofitel St James was one of our first new projects which was a great start; it was bestowed with many awards including the Condé Nast traveller award and Condé Nast Johansens, as well as the FX design award.”
Advertorial So SPA at Sofitel St James
Style “The key driver in all of our projects is to create a really amazing guest experience,” explains Bayes. “Coco Chanel said that, “Luxury isn’t luxury unless it’s comfortable.” This is particularly important in spas – we tend to steer clear of austere minimalist design. Our design is contemporary, but with a heart. “I wouldn’t say that we have a house style, although I’m sure some signature elements creep in that clients might recognise as a ‘Sparcstudio trademark’. This would probably include our bold use of colour and dramatic lighting schemes. We always strive to create unique, inspiring environments based on a detailed understanding of the brand’s aspirations, unique location and target market. For example, the rich walnut, bronze, marble and jewel like colours of upholstery and bespoke lighting of So SPA creates a sophisticated, urban spa feel. It was described by Sarah Ward as the ‘Dita Von Teese’ of spas, due to its sumptuous, rather minimalist interiors. “By way of contrast, one of our most recent projects, the Dormy House spa, has a very different look and feel. A ‘Cotswolds in spring’ colour palette, with a touch of ‘Copenhagen Cool’ – formed from fresh blues and graduated citrus yellows – sits alongside pale timber floors, whitewashed oak joinery and warm Cotswold stone walls. Other areas within the spa such as the Veuve Clicquot nail parlour has a richer, more decadent palette, and is offset with flashes of the Veuve Clicquot yellow. The spa still has an incredibly warm, welcoming feel and has been receiving rave reviews in the press and on social media.”
Favourite things “We love designing pools and thermal suites,” Bayes continues. “They tend to be a signature space in a spa, and offer us the opportunity to create a real piece of theatre. When designing spas we consciously think about the ‘killer shots’ that might feature in an article, or
provide the ‘wow factor’ in a spa show-around. Given that these areas are largely tiled, they can potentially be cold, so material choice is important. Almost more important though, is good lighting. This is a key factor in creating the right ambience. “The Dormy House pool and thermal suite has been described as ‘magical’ – largely we think due to its beautiful lighting. A dimmed candle lit effect has been created within the relaxation areas, formed from bespoke candlelight fittings. At night, the emphasis is on the raised infinity pool which appears to glow from within. “Dark green slate frames the glazed entrances to the heat cabins revealing their jewel like interiors. We designed the heat experiences to appeal to the senses, and deliberately avoided the theming that you would traditionally encounter with heat cabin design. “Experiences include the lavender infusion sauna utilising local Cotswold lavender, and the hot finish juniper sauna which incorporates a wall of aromatic juniper logs, as well as an organic shaped salt steam room clad with opalescent white mosaic. “In our opinion, ‘outdoor spa-ing’ will become an increasingly important part of the spa experience. Releasing oneself from a hermetically sealed air conditioned environment is key. Some nine years ago, we designed Calcot Spa in a u-shape to create a wonderfully sheltered courtyard with the real wood fire and spa pool as its focal point. Despite sceptics at the time saying, “But it’s England and it rains”, the spa garden at Calcot is a key feature of its offering. Journalists and guests always rave about it, and it’s just as popular on a snowy day in January as it is on a summer’s day. For me as a ‘towny’, the instant I smell the wood burning smoke in the fresh country air, it is guaranteed to induce a state of pre-spa relaxation and anticipation!
“Sparcstudio provides a comprehensive understanding of the technical and operational issues involved in designing a spa with so many different uses and users, combined with a real eye for innovative and exciting design ideas. In our view, Sparcstudio should be the first port of call for anyone contemplating a development in our industry.”
Cathy Ball – Spa Director, Calcot Manor “Spa gardens are also becoming a passion of ours. Last year, we completed the Aspria Uhlenhorst Club in Hamburg that has extensive spa gardens and terraces, and completed an overhaul of the much loved Pennyhill Park spa garden. We added to the extensive range of pools and experiences – decked and paved areas with furniture for relaxing and dining, and a circular outdoor bar deck with retractable sail awning – as well as new atmospheric lighting and planting. We understand this has substantially increased food and beverage sales for the spa, as it really adds to the guest experience. “We are also currently working on the design of a very interesting new concept for the wonderful 5* Rockliffe Hall spa, which will project the spa experience out into the beautiful grounds.” Given the many years of specialising in the field of spa and wellness, Sparcstudio also has a detailed
knowledge of the operational requirements and technical aspects needed to deliver an outstanding experience for spa guests. “It’s not just about aesthetics and creating something beautiful; it’s all about ensuring it actually works in practice,” concludes Bayes. “We are ‘control freaks’ when it comes to the detailing of spas! We’ve all seen spas that look fantastic in the brochures, but you go to visit just a few months later and they are already looking unloved through no fault of the operators – the damp is creeping in, and the water isn’t draining away properly because there are insufficient falls to the showers or pool surround – problems that are really difficult to rectify post completion. Spas are really tricky environments to maintain if you don’t detail properly, and paying really close attention to detail is what we are all about.” www.sparcstudio.co.uk
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QT Hotels & Resorts first put its stamp on the Australian tourism sector with the launch of QT Gold Coast in 2011. Now one of Australiaâ€™s most loved and dynamic hotel brands, the family of properties include QT Gold Coast, QT Port Douglas, QT Falls Creek, the flagship QT Sydney, and the recently launched QT Canberra. Spa Consultant, Naomi Gregory, was engaged by QT Hotels & Resorts to conceptualise, roll out and manage a new and vibrant spa concept. The result, spaQ, has since opened in four of the five QT locations. Here, we take a look at the unique offerings of spaQ, and shine the spotlight on each QT location.
From in-house guests looking to add to their hotel holiday experience to locals looking for a spa experience unlike any other, spaQ welcomes guests from both close and far afield. spaQ has a unique, signature approach to the spa experience. Recognising that life is in a continuous state of change, just like your state of being, customers are simply invited to book time with us. At the time of the appointment, highly trained therapists work with them to design bespoke, made-to-measure spa experiences that treat who you are and how you feel in that very moment. Guests are encouraged to arrive 15 minutes ahead of their session to meet with their therapist, who will customise the treatment.
Some of our locations also offer male barbering services, so our guests will often experience more than one treatment during their time with us.
Each month, spaQ creates and launches new treatments and promotions to encourage customers to try different treatments at the spa. spaQ offers a full range of services, from waxing, tanning and nail and make-up services, to facials and therapeutic massage.
The Sydney and Gold Coast locations each house a mosaic-tiled Hammam-inspired steam and ice room which guests are encouraged to use prior to their treatment, ensuring they are relaxed and ready to make the most of their time here.
QT Sydney QT Sydney was created following a restoration process of two of Sydney’s grandest, most historical buildings. The interior has retained its old world appeal, with quirky artefacts and artwork complementing the original eclectic architecture. 200 guest rooms are decorated in 12 unique styles that attempt to celebrate the unusual. QT Sydney’s dining experiences include Gowings Bar & Grill which offers the finest in European-style cuisine. Evenings can be spent in Gilt Lounge; the after party venue with the energy of Sydney’s cocktail bar scene. spaQ Sydney caters for busy corporate guests of both sexes, with treatments such as the ‘Corporate Warrior’ for men aimed at relieving city pressure. Facilities here also include a men’s barber and spa boutique.
The first location, Gold Coast, was very well received with its edgy yet chilled out designer-spa tagline, but it was when spaQ Sydney at QT Sydney launched that the spa division received national recognition. spaQ Sydney includes a vintage Barber Shop with antique Konan chairs and barbers dressed by local clothier, M.J. Bale. Adding to the gentlemanly experience are tastings of Chivas Regal’s fine blended whiskeys. A second Barber Shop has recently opened at QT Canberra – the hotel chain’s newest outpost.
QT Gold Coast Set on Australia’s most spectacular beach coastline, QT Gold Coast is a glamorous combination of ‘nostalgic surfer chic meets Miami swim catwalk’, with design inspiration taken from the 1950s. Décor is playful and vibrant, with pops of bold colour set against a white base palette, and accessories chosen to create a summer beach vibe. QT Gold Coast offers 297 chic guest rooms, with a sleek, relaxed feel. spaQ fuses colour and quirky features which mirror the vivacious surf-chic personality of the Gold Coast. Signature treatments include ‘Pure Gold’ – a pampering extravaganza consisting of a warm oil back massage, concept facial, lash tint and manicure and pedicure. conveying Across each warmth spaQ and location, leaving treatments guests atare peace. delivered using all-natural products from Australian-owned Fusion skincare Maia brand is special Uspa. spaQ and unique Sydney foralso many offers reasons, but treatments it’s the all-inclusive from exclusive, spa luxe concept skincare that makes heavyweight it so ground-breaking. Kerstin Florian andThe make-up first resort by Australia’s in Asia to offer cult brand all spa treatments Issada. Thewithin organic, the standard natural spray roomtanning rate, it products is a unique selling used inpoint the spa thatare enables from Mine. guests to fully immerse themselves in everything the resort has to offer. Inspiration for the interiors at each location is “Through predominantly included a theatrical daily spa take treatments, on the local our guests don’t environment. have to worry While about the same the 5* hidden service extras, is standard and getting across all pampered spaQ locations, on a daily thebasis physical helpspresentation many relax and of each reconnect spa is unique with themselves,” to that location explains – justHamilton. like the QT ”Enjoying Hotel & Resort spa treatments properties isinpart which of they daily reside living at – making the resort, the guest andexperience many people from actually spaQ to never spaQ want unique to leave. and Our memorable. Natural Living From Gold Program Coast’s is also laid-back, designed retro to provide surfer them chic to with airythe resort-styled tools and ideas Port Douglas, for a moreand balanced the snowlifestyle bunny glamour while here, of yesteryear and once at back Falls home. CreekWe to are the proud historical to say moody that beauty some ofofour thevery Sydney simple location, ideas each have changed destination some is a of unique our guests’ and at lives times– humorous some write to us after a stay at the resort to tell us how they have started eating healthily, how they have joined
celebration their local of gym theorgeographic how they have region started in which doing theyoga spa on sits. a regular All spaQ basis.” interiors were created under the direction of interior architect, Nic Graham. Nic specialises inAdditionally, hospitality and offering is known our guests for his uncanny the choice ability to have tobreakfast deliver projects any time credited of the day for their also unique contributes sense to a ofdeeper narrative, sense humour of relaxation,” and a multi she layered continues. approach “They can that sleep sees in colour, and choose graphics when and and unique whereideas they would meldedlike to seamlessly have their together. breakfastNic’s served; spaces in one areofmemorable, our restaurants, intriguing in their own andvilla, imbue by athe warm beach, sense in the of character. spa garden or at our Café in Hoi An. They are not constrained to follow a The ‘breakfast countless timetable’. blogs, media From write-ups the moment andthey guest wake up, testimonials they decidespeak how and to the when unexpected, they start the theirsurprise day.” and the delight at the intricacies of each location. From “Thethe caring unique assistance physicalofenvironment our ‘Fusionistas’ to theis‘freshly another picked’ key point,” spa concept, adds Hamilton. and the“Our outstanding Fusionistas andare highly trained much therapists more than to thethe traditional quirky and butlers; memorable they make finishing touches, the experience. each touch They point delight on the in sharing guest journey their passion through spaQ for the has resort beenby carefully helpingconsidered. guests create This individualised makes the spaQ stays, experience making sure quite they unlike feel anything at ease and elsehelping on the fulfill market. all their needs and wants. Our Fusionistas are caring and loving hosts; friends that make sure each guest’s stay is a warm and stress free one.”
QT Falls Creek QT Falls Creek is a unique, designer retreat located in Victoria’s largest alpine resort, and offers 63 luxury apartments, each with breath-taking views across the Kiewa Valley, mountains and ski fields. It has a modern ‘chalet chic’ feel, mixing vintage with modern, slick with rustic, and cool with quirky. A base palette of smoky greys and neutrals has been livened up with dynamic colour and pattern, with accessories such as wire baskets, aged bottles and vintage skis adding to the unconventional feel. Catering for avid skiers and snowboarders, spaQ’s menu focuses on rejuvenation, recovery, hydration and rest. Signature snow-inspired treatments, ‘Ginger Bliss Kiss’ and ‘The Snow Queen’ include exfoliation, massage and facials for the ultimate in pampering after a hard day on the slopes.
QT Port Douglas QT Port Douglas has a contemporary but tropical feel, with the atmosphere described as ‘Mad Men meets the Hamptons with a sophisticated, upmarket vibe’. The resort is an oasis of relaxation, with a large lagoon-style pool, swim up bars and a party atmosphere. This is reflected in its dining and beverage options. Estilo is a modern take on the resort lounge bar, with an extensive cocktail list and inspiring bar menu. Additionally, guests can visit Bazaar – a culturally diverse dining experience that is inspired by international street stalls, souks and bodegas. spaQ Port Douglas takes a playful approach to looking great. A stylish vibrant design mirrors the beachchic personality of its setting. Therapists wear bright, bamboo-print uniforms and offer invigorating signature treatments help customers relax in this charming atmosphere.
For further information:
www.qtgoldcoast.com.au www.qtsydney.com.au www.qtfallscreek.com.au www.qtportdouglas.com.au
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A DAY IN THE LIFE OF Jane Scrivner
The alarm goes at 7:30am. I know this is a luxury and ‘half the day is gone’ in most people’s eyes, but believe me, it’s as early as I can engage brain cells. There is never a ‘typical day’ other than ‘no day is typical!’ 10:00am – Starting by checking the order of our next ‘pharma’ leaflet – the small tissue like paper that goes in with every product. We have added three new products since the last one was printed, and given that I ‘don’t do detail’ unless it is product formulation, this is a bit of a challenge for me. I’m watched over by Nicky, our fab Sales and Marketing Manager. 10:30am – Wax samples for a facial masque I’m developing arrive alongside some colour printed bottles from Italy so that I can check the quality and integrity of the inks for two new products we are planning. Ceramic inks are great and stay fast on bottles no matter how much customers drizzle oils over them, but they are limited in choice. Organic inks are gorgeous but not very good at staying on the bottles, so it’s always a play off between colour and ‘stick ability’. Who knew I would have to be an ink specialist? 11:00am – The wax samples are melting in a line of ORBs so that I can try them out. Texture, dripping and removal are all key things I want – no dripping and a soft texture, even when set, and then easy peel for simple and luxurious removal. Playing with the level of oils I can add is always hit and miss, and then once I’m close we send it back to the manufacturer to make up much more accurate samples.
2:00pm – Lunch at my desk, listening to The Archers – MUCH to the annoyance of the rest of the office. I’m also catching up on the press pieces we have had in the last week; a great accompaniment to my detoxifying salmon salad. 3:30pm – I’m prepping for a panel I’m on next week at The Boutique Hotel Conference discussing Spa Design and Management. I’m studying my fellow panellists to see if I can include them and their ideas in my recommendations – it’s always much more helpful to present a positive ‘joined up’ discussion than just spout theories at guests. 4:00pm – Time to run through the training material for a spa that’s taking on Jane Scrivner. I still do most of our training – it’s where I started and where I get to pass on Jane Scrivner at grass roots. It’s also a fab way to see the way people develop and interpret the protocols. 5.05 pm – Leaving it to the very last minute, it’s the gym. I go twice a week, under duress, but it has to be done. I completely understand the value of exercise but it doesn’t mean I have to like it! www.janescriver.com
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As the most popular treatment in most spas across every country of the world, it stands to reason that offering a substantial range of massage techniques can only be beneficial to your spa business. Modern Spa takes a look at some options to consider.
Sponsored by Introduced by Daniela Chandler – Pevonia UK Director Regular massage strengthens and tones the entire body system, as well as easing away stress and relieving tension. The comfort, warmth and reassurance of touch can improve the body by stimulating its own natural healing abilities giving a sense of calm, restoring both the physical and psychological self.
Nervous System Massage stimulates the sensory receptors; this can either stimulate or soothe nerves depending on the techniques used. It also stimulates the parasympathetic nervous system, helping promote relaxation, and can help to reduce pain by the release of endorphins.
In order to understand the benefits and effects of massage, it is important to consider how the body responds physiologically. Massage involves two types of responses: • Mechanical responses as a result of pressure and movement as the soft tissues are manipulated • Reflex responses in which the nerves respond to stimulation Massage can have a positive effect on the:
Skin Skin’s circulation will be improved, increasing nutrition to the cells and encouraging cell regeneration. It will also increase the production of sweat, helping to excrete urea and waste products through the skin. Vaso-dilation of the surface capillaries will also improve, helping skin’s colour and elasticity.
Skeletal System Massage can help increase joint mobility by reducing any thickening of the connective tissue and helping to release restrictions in the facia. It will help to break down scar tissue and decrease inflammation, helping to restore range of motion to stiff joints. Muscular System Massage relieves muscular tightness, stiffness, spasms and restrictions in the muscle tissue. It increases flexibility in the muscles due to muscular relaxation and blood circulation, bringing more oxygen and nutrients into the muscle. This reduces muscle fatigue, promoting rapid removal of toxins and waste products. Cardiovascular System It will improve circulation by mechanically assisting the venous flow of blood back to the heart, helping to dilate the blood vessels, making them work more efficiently. It will enhance blood flow; delivering fresh oxygen and nutrients to the tissues. Lymphatic System Massage will reduce oedemas by increasing lymphatic drainage and the removal of waste from the system. Regular massage may help to strengthen the immune system, due to an increase in white blood cells.
Respiratory System Massage will deepen respiration and improve lung capacity by relaxing any tightness in the respiratory muscles. It also slows down the rate of respiration. Digestive System It will increase peristalsis in the large intestine, helping to relieve constipation, colic and gas, and will promote the activity of the parasympathetic nervous system, which stimulates digestion. Urinary System Massage increases urinary output due to the increased circulation and lymph drainage from the tissues.
Pevonia Stone Spa Therapy Warm, basalt stones combined with Pevonia’s unique massage techniques provide a treatment that reaches even the deepest, most hidden tension and stress. Once massaged, the stones are left in place to continue to provide a deep stationary pressure that melts away those niggling tension spots. The mind and body are re-balanced and skin is left glowing with health. Pevonia Stones can be incorporated into facials, body massages, reflexology, manicures and pedicures. www.pevonia.co.uk
Lava Shells Massage Berenice Pellicano Lava Shells executive trainer
The Lava Shell Massage is a unique innovation in warming spa therapies that relaxes the client whilst easing muscle and joint aches and pains. Offering the benefits of a hot stone massage but with an added bonus of being eco-friendly, the Lava Shell Massage therapy uses 100% genuine recycled tiger clam shells from the South Pacific. These heat up internally for up to an hour with a patented combination of natural minerals and water. During the past five years the treatment portfolio has been developed to offer seven wonderful and unique treatments to satisfy a range of client needs, thanks to the launch of both Glacial and Facial Shells: • • • • • • •
and moves uncomfortable build-up in the digestive system. The shape of the shells also helps the drainage of water retention, resulting in a flatter stomach. The hot Lava Shells treatments allow therapists to go deeper when working with a specific muscle, providing visible results to the client with just one treatment. Complementing this, the cold glacial shells help the therapist to obtain fantastic results in reducing bloating from the body and are perfect in aiding the reduction of fat and inches. This detoxifying treatment would be effective for someone who wanted relief from emotional stress, or who suffers from IBS, menstrual cramps or bloating. It can also be recommended to a client as part of a weight loss programme in conjunction with a healthy eating plan. www.sharedbeautysecrets.com
Lava Shells Massage – Calming Lava Shell Therma Facial – Radiance Lava Rescue Massage – Muscle aches Glacial Shells Detox Treatment – Detoxifying Lava Relax Massage – Relaxation Lava Shell Warming Back Massage – Soothing Lava Shell Intensive Muscle Recovery – Tension
The Glacial Shells Detox treatment is perfect for clients who are looking to kick-start their summer body regime; reducing bloating and inches off their body. As an invigorating treatment, it not only aids in eliminating toxins from the body, which helps improve organ function and the immune system, but it also helps to promote wellness and balance. During the treatment, two chilled glacial shells and one heated lava shell are used on the legs and stomach and massaged using flowing movements. The combination of hot and cold elements helps the breakdown of fatty tissue, stimulates circulation,
Cupping Therapy Keren Trabelsi Founder of Bellabaci
Cupping therapy is a holistic way of improving your clients’ health and wellness. There are many forms of alternative treatments available, but few can compare. Cupping therapy is an ancient Chinese method of causing local congestion. Stagnation occurs where there are stress factors in the body, such as viral or bacterial invasion, and it disrupts any flow of energy or healing. The body’s healing response team then does not pick up the distress signals, and the problem site doesn’t
get the required leukocytes and neutrophils – the cells that clear up the area of pathogenic activity. By using cupping therapy to cause deliberate, local congestion with negative pressure, an inflammatory response is immediately kicked into gear. This brings a fresh influx of toxin clearing cells, which can then be filtered by the lymphatic system. Healing commences, and the body’s radar for detecting problems is restored. Bellabaci takes away the need to visit a qualified acupuncturist to undergo a treatment, which may become costly, by perfecting both a professional and home system. Our savvy body and face cupping therapy sets are easy to use and treatment time is just a few minutes. Bellabaci cupping therapy can target cellulite and wrinkles, and can assist in pain relief. Our vision is healthy bodies, obtained naturally. www.bellabaci.com
Treatment Focus Reflexology
Lucy Dixon Massage and waxing specialist
Izzy Jaffer Owner of Surrey beauty salon, Institute de beauté
The origins of reflexology evidently reach back to ancient Egypt as evidenced by inscriptions found in the physician’s tomb at Saqqara. Different forms of working the feet to affect health have been used all over the ancient world.
Lymphatic drainage massage is a gentle massage that is used to stimulate the body’s lymphatic system, improving metabolism and boosting the immune system. Concentrating on areas most prone to cellulite such as the tummy, thighs, buttocks and upper arms, we apply revolutionary formulas to kick start any weight loss regime to instantly firm, smooth and tighten.
Zone therapy is considered the basis of modern reflexology, and was pioneered and developed by Dr. William Fitzgerald. His research into pain relief determined that pressure applied to one part of the body could have an anaesthetic effect on another part, away from the pressure site. In zone therapy, reflexologists apply pressure to (or massage) specific areas of the feet or hands, stimulating the circulation and nerve impulses to promote health throughout ‘zones’ of the body. Reflexology is usually carried out in a course of three, six or twelve treatments. Usually by the third treatment, clients will start to realise what reflexology is all about, and may start to experience cross reflexes. A lot of people who have reflexology for the first time can also be quite ill after the first treatment; this can put people off, but this is the whole point of reflexology – to banish the body of toxins. Once this passes, clients will usually feel better than they have felt in a long time. Reflexology can be implemented into any spa treatment; for example, it can be used briefly on either the hands or feet while a face mask is setting. Every therapist needs an understanding of holistic treatments and how they work, and must have had good massage training. Most importantly, they must be able to adapt to every client they touch. In terms of brands that will be offered in a spa setting, Decleor has some amazing body butters that are infused with aromatherapy oils. Elemis also has some great body treatments as well as facial treatments, but, in my opinion, the best and most quirky, but still holistic skincare brand has to be Karin Herzog. The products and treatments are amazing. I use the Karin Herzog Foot Oil and Oxygen Foot Cream. I also use Massage Gel from Caronlab, and Tui Reflexology Balm.
The lymphatic system is an extensive drainage system that returns water and proteins back into the bloodstream. By boosting circulation through this massage, the body is cleared of toxins, and in turn,the skin is much firmer with a reduced appearance in cellulite. Lymphatic massage is ideal for anyone with metabolic concerns, including cellulite issues and weight loss, but also for those with poor circulation or an achy body caused by exercise, pregnancy etc. It’s also a good natural way to boost immunity as it encourages the body to rid itself of bacteria and waste. At Institut de beauté we love Aromatherapy Associates treatments and products. Taking the purest natural ingredients, they create blends that enhance the natural oils and extracts of plants and flowers, turning them into rich, beautifully scented products that deliver fantastic results to restore health and vitality. www.institutdebeaute.co.uk
Indian Head Massage
Claire Prew Training manager, tutor and assessor at the Carlton Institute, Birmingham Traditional Indian head massage or ‘champissage’ has been used in India for over 1000 years, with its origins linked to the earliest Ayurvedic texts dating back around 4000 years. This holistic treatment was adapted more recently courtesy of Narendra Mehta, who introduced it to the therapy industry in 1981. Following a consultation, the client is seated on a low back chair while the therapist applies a variety of deeply relaxing massage movements to the upper back, shoulders, arms, neck, scalp and face. Hands are held over the upper three chakras (energy centres) to help restore balance and induce a deeper state of relaxation.
spas and mobile therapists. Increasingly, it is integrated into the workplace to improve productivity and staff wellbeing, with studies evidencing heavily the positive benefits for recipients. Workers are treated at their desks, schools use a mini version to help improve students’ behaviour and concentration, and many hospices and hospitals now offer Indian head massage for cancer patients, carers and those with mental health issues. My professional and personal favourite products include ESPA Pink Scalp Mud for dry scalp conditions and Ora Naturals Pure Argan and Argan Aromatherapy body oils. Professional training courses are available at sites throughout the UK at the Carlton Institute. www.beauty-training.co.uk
The benefits of having an Indian head massage are wide and varied. Due to its holistic application, all aspects of the person are treated, and it will benefit them physically, psychologically and emotionally. It is an effective treatment for: • • • • • • • • • •
Back, neck, shoulder and scalp tension Headaches and migraines Sinusitis and rhinitis Eyestrain Stress and anxiety Depression Improving mental alertness Skin and scalp conditions Improving hair growth Increasing blood and lymphatic circulation
In the last few years, Indian head massage has reached much further afield than salons,
Sunita Passi Meditation practitioner, writer and the founder of wellbeing brand, Tri-Dosha Ayurvedic massage is an Eastern treatment technique to relax the mind, heal the body and transform an individual’s energy. It’s simple and combines breathing and relaxation methods, and gentle movement over the body with warm medicinally based oils and pressure to vital (marma) points where energy may be blocked. Continued massage and pressure to these points helps with the healthy flow of energy in the body. Prior to treatment, the client is also diagnosed for their Ayurvedic constitution – also known as a dosha – of either vata, pitta or kapha.
It is a comprehensive therapeutic approach designed to address an individual’s physical or emotional needs, and can help with anxiety and stress, fatigue and difficulty in sleeping, trauma, burn out, a poor work/ life balance and a negative body image. It is also particularly beneficial in excess vata problems such as dry joints, arthritis and insomnia. Ayurvedic massage is particularly suited to open minded people looking for a holistic solution to wellbeing and/or a more empathetic approach. It can also support clients looking for deeper healing, those who lack confidence and also individuals trying to access more creativity in their body. My preferred products to use in treatments are herbalised natural oils with a professional aroma. TriDosha has developed a premium range of Ayurvedic oil blends working with traditional vaidyas (Indian herbalists) and a leading UK-based perfumery. www.tri-dosha.co.uk
Brand spotlights Yon-Ka Paris skincare has delivered unrivalled products and treatments for over 60 years, using the finest natural ingredients from plants in their ongoing quest to provide the best and most visible skin results for your clients. As part of this philosophy, the Paris based Research and Development team, headed up by company coowner Catherine Muthaler, research the best and most effective massage techniques that will combine with the exquisite Yon-Ka products to deliver the perfect treatment protocols. Yon-Ka’s UK Training Manager, Elaine Bryant, explains the concept and techniques that are at the heart of all Yon-Ka treatments. “Whether for the face or body, Yon-Ka’s Aromatique Massage provides the perfect concept due to a holistic approach geared for the individual. It is important that during the facial massage, the whole of the upper torso is incorporated – this includes effleurage applied to the arms, décolleté, back/nape of the neck, and hairline in order for total relaxation to be obtained. This can be enhanced by incorporating massage to the soles of the feet and palms of the hands, thus increasing the stimulation and relaxation of specific zones of the body. “By using a combination of effleurage, rapid or deeper techniques in sequence, the tonicity of the tissues is improved, the emotional state of the client is balanced and the energy levels are either calmed or energised. This is achieved by: • Applying slow or deeper sustained pressure to the pressure points – localised, possibly with vibration to release tension – on the lymph nodes and vessels, using the Vodder and Leduc techniques, to decongest/detoxify the tissues • Using deep petrissage to knead and stretch the muscles in order to release build-up of fibres/lactic acid within the tissues. This is especially beneficial when treating cellulite • Pinching, (the Jacquet Leroy technique), and light tapotement to improve tone and circulation, and brighten the complexion • Stretch movements to release and complement the overall effect and well-being “To generate energising stimulation, therapists should apply specific and targeted digital pressures on the face and feet to stimulate the reflex zones. The movements must have rhythm and fluidity, be fast or slow, and the depth of pressure applied adjusted accordingly for the individual client. The overall effect is to release the body of tension, instil relaxation and improve the body’s energy and equilibrium.” www.yonka.co.uk
All BCL Spa products are suitable for both home and professional use, and are effective on all skin types. The BCL Spa Massage Creams are organic, and combined with the benefits of massage, will give the client an overall feeling of rejuvenation and relaxation of the mind, body and soul. Once the therapist has discussed with the client their skin care needs, the appropriate creams can be used to perform a Swedish or deep tissue body massage treatment, or a gentle hand and foot massage as part of a manicure or pedicure treatment. The system combines the purest organic oils and bio-active ingredients to purify, hydrate and rejuvenate skin anywhere on the body. BCL Spa’s 4-step system: • Dead Sea Salt cleanses and softens hands, feet and body • Sugar Scrub gently exfoliates and moisturises skin • Moisture Mask nourishes skin and restores its natural hydration • Massage Cream heals, conditions and regenerates the skin Hero products include the lightweight Gel Lotion, which dries to the touch in less than two minutes and provides a 24 hour moisturising effect – perfect for those on the go with not much time to spend on a daily beauty regime. This lotion is infused with essential oils, antioxidant rich herbal extracts and vitamins that penetrate the deepest layer of the skin, providing real hydration and leaving skin soft and silky. BCL Spa’s products also provide your business with a fantastic retailing opportunity. The healing massage creams and luxurious salt scrubs are available for clients to buy in 8oz bottles/tubs, the massage oils are available in 12oz bottles, as is the revolutionary hydrating Gel Lotion, which also comes in 3oz. www.bclspa.com
A student’s perspective
A recent graduate of Cardiff Metropolitan University, Charlotte Southern gained a First Class Honours degree in Complementary Therapies last year, and will be starting her Masters in Advanced Health Research in September. Here, she explains the reasons behind her passion for massage, and discusses the path she is taking to become fully qualified in the subject. “I started receiving reflexology for dysmenorrhea during my adolescence, however it was my mum’s experience of reflexology that ignited my initial interest into complementary therapies. My mum suffered from digestion problems and was back and forth to her doctor for over ten years. After having a reflexology treatment whilst on holiday in Hong Kong, her condition was cured. I became intrigued as to how one session could ‘cure’ her. I decided to follow my intuition and enrolled on a Bachelor of Science (Honours) degree in Complementary Therapies at Cardiff Metropolitan University. “The modalities (holistic massage, reflexology and clinical aromatherapy) were integrated with biological and social sciences and research methods. There was also an advanced massage module taught by an osteopath and a nutrition module enabling me to give dietary advice to clients. The passion my lecturers had for their subject was infectious and I became fascinated with the subject, finding myself wanting to study so that I understood the therapies and human body in greater detail. “I have since trained in a variety of other popular therapies, allowing me to offer a wider range of
treatments to my clients. This also helped me when working as a volunteer in different clinical settings, including a children’s hospice, mental health charity and a care home specialising in caring for physically disabled residents and those with dementia. This has helped me to adapt more efficiently to my surroundings and clients’ needs. “I decided to continue my learning to post-graduate level and will be studying Applied Health Research for my Master of Science at the University of York. This will equip me with the knowledge and understanding about epidemiology and infection and disease, which could enable me to help prevent illnesses before they manifest in individuals. “In the future, once I have finished studying, I would like to have my own clinic where I am able to treat clients who have a variety of medical conditions, and not just for relaxation. Through my clients, it has become clear that complementary therapies can help those with various conditions; either complementing conventional medicine or as a more natural, less invasive treatment – this is one of the reasons I am passionate about the industry. I believe there is a therapy for everyone – some either do not respond to, or like, one type of therapy. I tailor each treatment to suit each client and will sometimes recommend an additional or an alternative treatment depending on the reason for the treatment and the symptoms. I love how I have the time to build rapport with my clients, being able to distinguish and treat all symptoms and address the causes. “I would also like to work with children and the elderly using the therapies. My Masters will open more job opportunities for me and I will be fortunate to be studying alongside students with different career prospects. This could highlight a new direction in my career that I had not previously thought of.”
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UK DAY SPA FOCUS
The Potting Shed
The Potting Shed in Yorkshire offers an untraditional, but much loved take on the spa experience. Director, Sam Pearce, guides us through the service, products, and the unique approach to the spaâ€™s marketing and treatment menu.
“Introducing a sense of fun through our marketing and treatment menu was a risk, but one I believed in so strongly. It has been such an interesting exercise in terms of clientele; by being a little bit risqué and fun, the clients ‘get’ us. In a way we have become quite exclusive so it has worked really well, and it’s something I wouldn’t hesitate in doing again with a different concept. Life is tough and humour goes a long way. Obviously we are not being crass – we are honest and understood – who doesn’t love a bit of double entendre?
Sam Pearce – Director “13 years ago my parents and I converted our family house into Eastthorpe Hall, the multi-award winning day spa. In order for this to come to fruition, my parents moved into and converted the Potting Shed next door. The idea has been bubbling away for a long time; I utilised my passion for design having secured a first class honours degree from Central Saint Martins in London, and then through PR and Marketing, having worked for Lynne Franks. “I had a very explicit brief. I wanted to demystify the salon industry and create an environment where we weren’t compromising on standard just because of the thread of humour that runs throughout the business. I wanted to create a space where clients felt at ease, and more importantly, that my team understood and believed in. By having the confidence to be a little risqué and tongue in cheek, we have managed to take the embarrassment out of booking waxing appointments. If at work you ring to book a ‘removal of the turf’ or ‘borders only’, we know exactly what it is, and Jenny in accounts probably doesn’t! There is a fine line between being ‘themed’ and ‘naff’ – we have found that fine balance and it really works.
“It has really appealed to men. We introduced ‘cut throat’ shaving last year – our ‘Off with his Shed’ package was brilliantly received. Our ‘Scythes and Shears’ heading covers manicures and pedicures, ‘Blooming’ is for pregnancy and our ‘Trimming and Pruning Neglected Hedges’ covers our waxing menu. We also have lots of fun with our seasonal special offers. ‘Soil Mate’ was our Valentine’s package and our ‘Skinny Beach’ package that we have introduced to include summer essentials sold out within a week! “In terms of our chosen brands, we have always loved Pinks Boutique – the owners and creators, Kirstie and Luke, are wonderful and completely in-tune with their brand, and our expectations and requirements. Pinks Boutique sits beautifully as a thorough, comprehensive, organic skincare brand. The clients love it and it is inherent to our ethos. The joy of working so closely with the creators of the brand is that they listen, and in turn provide what we need – anyone who can create mini spades and shovels for us is amazing! “We use Essie and Zoya, and are just about to launch Orly for our manicures and pedicures. We use the HD brand which we just love, and we have recently introduced Crystal Clear, which makes a welcome addition to our ‘de-aging’ range of facial and body treatments.
UK Day Spa Focus “We recognise that clients are much more savvy than ever before. We are not here to re-educate guests, we are here to provide the service expected with the best products possible. Our long term objective is to create and distribute our own Potting Shed brand. All the work is in the pipeline, it is just finding the time it needs. “Our signature treatments have been created by listening to the feedback from the clients – they are the clearest barometer of something working or not. I created our unique ‘welcome touch’ that we utilise in every treatment we perform; it is a privileged position to be in such close proximity to our guests. All aspects of our treatments have been considered with the client’s experience in mind – we under-promise and overdeliver. Our signature treatments are entirely unique to us and we add value and touches that guests aren’t expecting. We continually adapt and develop our treatments; we won’t ever become predicable – it is always going to be work in progress. I truly believe it is all about confidence and instilling a culture of one size doesn’t fit all. We create a safe, professional environment, respecting all boundaries. “When setting out, I had a very specific brief and a very small budget. Even though I understood that we needed a point of difference, you can have all the bells and whistles but if the service isn’t any good, it is pointless. I have visited numerous salons, and without disrespecting the generic model, I felt that it had been ‘done’, and I wanted to offer the spa ethos in a salon environment. The client journey is such a critical part of their experience; from the minute they pick up the phone to when they leave, everything has to be considered – lighting, decor, ambience, music – the list is endless, but I truly feel that we have met the brief. “Our point of difference is the level of service that we
offer – the environment is unlike anywhere else I have ever seen. You are not on a conveyor belt, you are remembered as a regular client and understood if you are a new one. We are completely client focused and incredibly malleable and adaptable. We are unique in terms of both the environment and the delivery of treatments – it just has to be so much more than a ‘lash tint’ – this we do with aplomb! Oh, and ice cold Prosecco on tap! “Design wise, we provide all the home comforts you would expect but with a twist. We have recently expanded, and I have taken the knowledge from the first shed and implemented it into the new site. Our style is eclectic. The shelves are packed with plant pots nestled amongst retail products, and the spa is brimming with vintage gardening tools (pfft!), bunting, distressed furniture and comfortable chairs. One of the most important aspects to consider was the health and performance environment for my staff. The nature of their job involves a lot of bending, so we have taken great measures to ensure they are looked after and comfortable. “My staff are at the forefront of my thoughts on a daily basis, followed closely by our clients. I like to see my day to day running on the shop floor like a ‘Spa Butler’. I am the glue, providing a seamless service between staff and clients. Emails need my attention as does the odd bit of social networking; if I can foresee a last minute change in reservations I can immediately advertise this. I also spend my time meeting with reps, training – especially in customer service and interaction – and interviewing; I seem to spend a lot of time interviewing. I contribute to industry magazines and write my blog ‘Postcards from the hedge’, but most importantly, I’m being supportive to my team and accessible to my clients.
“Phorest Salon Software has been a God send – I can access it from home so I can see the schedule and give a little nudge to the staff if there is a client in who has a birthday, or if they have been through a tough time, or even just to tell them how they like their coffee! I can access all booking enquiries and emails, and I have usually done this before anyone has set foot in the salons. I am a complete spa anorak, reading and researching all the time. “My marketing and PR background means that I am very trend-led, and you have to be on the ball in terms of where the industry is heading. It is such a quick pace – new introductions, initiatives, methods and training are all so fast moving; you have to have the flexibility to adapt. We are very focused and always strive to improve our services. “We are now in a position where we are turning away an average of 70 treatments a week due to lack of availability. Success, I believe, is measured in the demand for your services and satisfied clientele. This can be short lived if you don’t live up to expectations. We can’t rest on our laurels – we have so much more to achieve. “Interacting with customers is so important. We have a great following on Twitter and Facebook and this is a personal and immediate form of engaging with, and contacting clients. I was featured in a fabulous book last year focusing on Yorkshire’s top five brand ambassadors – they commented on our social networking techniques so it must be working!
“Without question, word of mouth really is at the core of our promotion. We have never advertised, but we have been fortunate to have some ‘heavy hitting’ journalists in who have enjoyed our services and written excellent reviews. I truly believe that you are only as good as your next client. “Going forward, we believe that the Potting Shed Spa is a franchise-able model and we are currently looking at potential sites in the North of England. We have been approached by numerous hotel franchises and independent industry people. We are so excited about the future. “My hope for the spa industry as a whole is that we get to the ‘grass roots’ (no pun intended) of schools and colleges and provide education that allows students to gain the confidence in their training to be able to get work, once they graduate. “It is a universal problem that salon owners are reticent to employ college leavers as the investment is too great before they can treat clients. I truly hope this changes – there are too many talented leavers that won’t get the opportunity to start in a truly worthwhile and satisfying industry because history dictates otherwise. “Whilst I am on my soap box, I truly hope that the culture of ‘deals’ and ‘discounted offers’ dissipates. I don’t understand why we have to justify our prices or de-value them. I hope this stops for the great and good of our industry.” www.thepottingshedspa.co.uk
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WATER SAVING IN WASHROOMS The average person in England and Wales uses 150 litres of water a day, or about 500 litres per family. We use almost 50% more water than 25 years ago, partly because of power showers and household appliances. By 2020, the daily demand for water could increase by an extra 800 million litres. Future Water, the Government’s water strategy for England, outlines a vision for the average person to reduce the water they use by 20 litres per day, to 130 litres. Rodin has been promoting a range of water saving products for almost 20 years. These are aimed primarily at commercial washroom and shower facilities where significant volumes of water are used on a daily basis, and so present excellent opportunities for water saving. Some products need little explanation to illustrate their advantages, such as Falcon waterless urinals which can save up to 150,000 litres of water per annum, per urinal. When people also realise they are more hygienic, reduce odours and are cheaper to install and maintain, it’s harder to justify not using them. Most people now recognise that showering is more water efficient than bathing but it needn’t stop there. Modern water saving shower systems can reduce usage further still. Rodin water saving shower heads can achieve water and energy savings of up to 50%. Typical power showers use 15 litres of water per minute. Using Rodin shower heads can reduce this to as little as eight litres, while at the same time providing a high quality shower with an excellent shower pattern. This is achieved by regulating the water flow and then accelerating the restricted volume out of the shower head.
This has the effect of increasing the surface area of the water while reducing the size of the individual water droplets, which results in an invigorating and satisfying shower. The increased velocity has the added benefit of helping to prevent lime-scale building up on the shower head. The patented Isoflow® flow rate control technology keeps the water flow constant, independent of water pressure once the predetermined volume is reached. Commercial installations are ideal as they typically have higher water pressures within their system. Water saving can only be achieved if there is at least one bar of water pressure at the shower head. All Rodin shower systems are supplied with TMV3 certified shower valves. The same concepts can be applied to taps. Mixer taps are much more water efficient than separate hot and cold taps – they are the wash basin equivalent of a shower compared to a bath. The Rodin water saving mono basin mixer tap is supplied with both a water saving aerator and ceramic cartridge. Within a conventional flow regulator, the water comes into contact with the O-ring which acts as an active regulation component. It is therefore subject to wear from the water passing through the regulator along with any debris that is being carried in the water. The Isoflow® design is different and unique in that it protects the O-ring within the device from the water and ensures water flow is precisely controlled, ensuring a long service life. Rodin water saving products are not only good for the environment but they have fast payback times, often within a matter of months rather than years.
Falcon Waterfree® Urinals IMPROVE WASHROOM HYGIENE • up to 80% less bacteria than flushing urinals • cartridge prevents sewer gases entering the washroom SAVE WATER • up to 150,000 litres per urinal per year REDUCE COSTS • dramatically lower water and sewerage costs • no maintenance costs for cisterns, valves or sensors • lower installation costs • keep waste pipes cleaner • vandal resistant • easy clean vitreous china bowl IMPROVE USER EXPERIENCE • reduced risks from flooded floors • reduced washroom odour IDEAL FOR NEW BUILD OR RETROFIT • fits to standard drain systems • adaptive coupling supplied for easy installation
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The Rodin Group Ltd the water friendly company THE RODIN GROUP LTD The Oast, 62 Bell Road, Sittingbourne, Kent ME10 4HE Tel: 01795 423400 Fax: 01795 436070 Email: firstname.lastname@example.org Web: www.waterless-cartridges.co.uk
Tried & Tested
Aimee Loves... Coca-Cola by OPI We were recently lucky enough to receive a selection of OPI’s newly launched range – a limited edition set of shades that have been launched in partnership with Coca-Cola. Coca-Cola by OPI offers a range of colours representing some of the most iconic products of the company. The shades include a classic red for Coca-Cola (Coca-Cola Red), a metallic silver for Diet Coke (My Signature is “DC”), dark red and black for Coke Zero (Today I Accomplished Zero), black cherry for Cherry Coke (Get Cherried Away), cream (You’re So Vain-illa) and warm pink for Vanilla Coke (Sorry I’m Fizzy Today), shimmering citrus green for Sprite (Green on the Runway), glitter-packed orange for Fanta Orange (Orange You Fantastic!), and deep purple for Fanta Grape (A Grape Affair).
I always absolutely love the idea behind all of OPI’s collaborative collections. The colours are always beautiful and diverse, and the names are clever and witty; this collection is no exception. My absolute favourite nail colours are anything bright and rouge based, so I went straight for Sorry I’m Fizzy Today – a pink shade, but with a coral/peachy tone. It’s a lovely colour, and one that I will be wearing throughout the summer, but the best thing about this was its lasting power. With one layer of top coat, it lasted a whole week with hardly any chipping, which for someone as clumsy as me, is a miracle. I can’t wait to try the other colours over the next few months – the My Signature is “DC” silver will look amazing on (hopefully) tanned post-holiday hands. www.trade.lenawhite.co.uk
TMT Inca Oil, Pandora Oil SpaRitual Handprint Hand Serum One of SpaRitual’s hero products, the Handprint Hand Serum is a slow-ageing formula which aims to soften and smooth the texture of the skin, and help build collagen, promote elasticity, and treat discolouration. I’m generally quite anti-hand products, as I hate the clammy, greasy feeling that most of them seem to leave behind, but I’ve been really impressed with this. It absorbs very quickly into the skin and leaves absolutely no horrible residue. I also love the smell – it has a fresh, citrusy scent to it that isn’t overbearing, and every time I use this, it leaves my hands feeling unbelievably soft and supple. www.sparitual.co.uk
Boost your retail sales Gift packaging is a brilliant and cost effective way to enhance your retail sales! We offer a wide array of stock boxes that can hold anything from a single gift voucher to a selection of spa products. Or why not speak to us about creating your own bespoke packaging? Call BoxMart on 01543 480163 for more details or visit www.boxmart.co.uk
GIFT VOUCHER BOXES
Choose from over 25 box sizes in 12 different colour ways!
BoxMart recently created these beautiful branded gift boxes for The Woodland Spa. The winner’s of Day Spa of the Year 2014, asked us to brand a small and large stock box with its logo and company pantone colours.
These prestigious, rigid gift boxes are slim enough to be stored at reception but elegant enough to tempt clients!
Prices start at £37.25 for just 25 boxes That’s just £1.49 each!
Just £49.50 for 25 boxes, That’s £1.98 each!
Call BoxMart on 01543 480163 for more details or visit www.boxmart.co.uk
SPRINGTIME by Daniel Rouah and Jack Shamash Daniel Rouah is one of Britain’s leading experts in male grooming. After training as a hairdresser, he ran his own London hair and grooming salons for 20 years, and now works as a male grooming expert for the skincare industry. He currently lectures and trains beauty therapists, barbers and hairdressers on male grooming including wet shaving, and organises seminars in the UK and overseas. Jack Shamash is a top journalist, who has written for numerous men’s magazines as well as the national papers. He has worked closely with Daniel for the last ten years. Jack and Daniel currently write columns for several magazines on male grooming. “‘Sweet lovers love the spring!’ That’s what Shakespeare said, and who are we to disagree? The fact is that after all the bad weather, short days and cold of winter, we all feel more alive and perky once the sun starts to shine again. And we should make sure that those feelings are reflected in our appearance. “First of all, get rid of those winter clothes. Fold them neatly and put them at the back of the cupboard. You need to let the sun reinvigorate your skin! Next, get a new haircut! People are going to saunter down the street, smiling at each other, so make sure they’ve got something nice to look at. “A good haircut, preferably with a change of hairstyle, will make people look at you twice. It will make you feel fresher and more positive. It will be a sign that winter is over and you’re bursting with life. And your work colleagues, who should be in a good mood because of the weather, will compliment you. Oh, and trim any facial hair you might have. Spring is the season for being fresh-faced, so if you’ve got a beard, get it cut into shape. Treat your beard to a professional cut. “Use a lighter moisturiser. In winter, an oily moisturiser will protect your skin from the drying effects of icy blasts. Now you need something which will allow the pores of your skin to breathe: something refreshing, something water-based – maybe something that smells of cucumber. Have a little wander through the London department stores or through the men’s shops in Jermyn Street around the back of Piccadilly. There should be plenty of choice. “And a facial is a really good idea. Over winter, most men tend to wrap up warm and spend the daylight hours in central-heated offices. As a result, the skin can become very dry and the build-up of dead cells will
give the skin a dull and lifeless appearance. A facial will remove all the dead skin and unblock the pores. If it’s coupled with a facial massage, it will leave you feeling much lighter and more relaxed. And while you are at it, you might want to get a back massage or a professional back cleanse to clean all the dead skin that you can’t normally reach. All these treatments should leave your skin tingling and fresh. “Once you’ve done all this, put on a nice jacket and a clean shirt. Sit in one of London’s lovely cafes around Mayfair or Marylebone with a seat by the window and enjoy a coffee. You’ll look your best, you’ll feel reinvigorated and life will seem pretty good.” www.danielrouah.co.uk
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Essential oils, carrier oils, skin care, hair care & body care, available from Shirley Price Aromatherapy
Enable your clients to maintain their healthy locks at home with our pick of the best restorative shampoos, conditioners, oils and masques.
LOVE IS IN THE HAIR Macadamia Rejuvenating Shampoo (RRP £15.75) and Moisturising Rinse (RRP £17.99) Perfect for dry, damaged and even coloured hair, these sulphate and paraben free formulas work to replenish moisture without weighing hair down. The enriched Rejuvenating Shampoo is made with precious macadamia and argan oils; both renowned for their high nutritional value and health-promoting benefits. The ingredients efficiently restore softness and shine, while shielding from harsh daily environmental elements including chemicals, heat and external damage. The Moisturising Rinse is an everyday conditioner that beautifully nourishes and detangles even the most problem hair. Infused with Macadamia’s unique signature fragrance, the gentle formula moisturises and protects, thanks to its natural UV filters. Made with argan oil, this light and silky conditioner helps to increase strength, elasticity and overall hair health. Hair feels soft, silky and manageable, ready for styling. www.macadamiahair.co.uk
Hair O’right Purple Rose Oil RRP £27.00
Hair O’right is a revolutionary eco hair care line from Taiwan with a strong commitment for creating green beauty products. Its beautifully scented miracle oil is ideal for colour treated, dull and damaged hair. The unique formula helps to repair and tighten cuticles, and restore tightness and gloss for beautifully vibrant locks. With a delicate floral scent, this luxuriously light oil is easily absorbed without any greasy residue. It is rose oil’s ability to deliver intense moisture and hydration which is easily absorbed by both hair and scalp that makes this ingredient stand out. Combined with crystalline, hair is gently conditioned with rich nutrients to prolong the life of colour treated hair. www.hair-oright.co.uk
Fudge Dynamite RRP £13.45
Fudge Dynamite is a premium intensive rinse out crème designed to restore dry and damaged hair, rebuilding and bonding hair strength internally and leaving it full of life. Fudge’s exclusive Hydrating Hair Drink Complex combines with guarana, hydrolysed wheat protein, avocado oil, vitamin C and conditioning emollients to protect the hair shaft and cuticle against thermal and UV damage, whilst also enhancing gloss, promoting smoothness and boosting hydration. www.fudgehair.co.uk
Spa Boutique Keratin Revolution Keratin Infused Deep Conditioning Masque RRP £24.99
This thermo activated hair hydrating system includes hydrolysed keratin, green tea extracts, hydrolysed collagen and jojoba oil that work together to combat the effects of highlighting, dyeing, straightening, curling and heating. These key ingredients provide intense moisture and hydration, and restore the hair back to pristine condition. The heat helps to open the cuticle, allowing the conditioner to penetrate hair more readily to add strength to the hair, leaving it beautifully smooth. www.keratinrevolution.com
British Hair Reconstructive Strengthening Shampoo (RRP £10.25) and Conditioner (RRP £11.25)
British Hair’s reconstructive shampoo and conditioner duo are colour protective and free of sulphates and parabens. The Botani-Q Complex includes coconut alkanes for shine; moringa seed extract for heat and UV protection; and quinoa, the latest ingredient innovation, that penetrates the hair’s cortex and repairs damage from within. Hydrolysed soy and wheat proteins help strengthen hair whilst a protein complex provides a gentle boost of volume. An infusion of herbal extracts help to hydrate and the conditioner contains shea butter to moisturise and reduce breakages. www.britishhair.com
Kerstin Florian Aromatherapy Intensive Hair Repair RRP £29.00
This intensive therapy hair masque with keratin amino acids and rich emollients deeply nourishes dry, damaged hair and restores moisture, strength and flexibility after the first use. The formula adds shine and moisture to the hair while repairing dry or damaged conditions and leaves a natural fragrance. Key ingredients include meadowfoam seed oil to rejuvenate and add shine, panthenol to condition and add suppleness and rosemary leaf extract to help protect hair colour. www.kerstinflorian.co.uk
The UKâ€™s first skin care range scientifically formulated just for menopause
PRODUCT DIRECTORY AESTHETIC EQUIPMENT Laser S.O.S. Ltd 01480 460990 email@example.com www.lasersos.com
Checkaprofessional.com 0808 9019042 firstname.lastname@example.org www.checkaprofessional.com www.twitter.com/checkaprof
Sparcstudio 0844 8793765 email@example.com www.sparcstudio.co.uk www.twitter.com/Sparcstudio
EYELASH SERVICES & TREATMENTS Thalia Distribution & Training Academy 0800 0148231 firstname.lastname@example.org www.thalia.com www.twitter.com/THALIADTA
FURNITURE & EQUIPMENT REM UK Ltd 01282 619977 email@example.com www.rem.co.uk www.twitter.com/remuksalons
Couture Training Waxxpress, Caronlab, Masqua 0121 647 7244 email firstname.lastname@example.org www.couture-training.com www.facebook.com/couturetrainingacademyltd www.twitter.com/CoutureTraining
Leighton Denny Expert Nails Richards & Appleby 0845 862 1525 www.leightondennyexpertnails.com/ www.twitter.com/leightondennyEN
O’Nine Nails UK Julie Brown Nails & Education 07795810898 www.twitter.com/onineuk OPI Nails Lena White Ltd 01923 240010 www.opiuk.com www.twitter.com/OPINails Thalia Distribution & Training Academy 0800 0148231 email@example.com www.thalia.com www.twitter.com/THALIADTA
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Harley Wax 0845 6121944 firstname.lastname@example.org www.harleywaxing.co.uk www.twitter.com/HarleyWax
Goldi Dead Sea Skin Care Ganesha Group 0845 8625110 Info@ganeshagroup.co.uk www.goldideadseausa.com www.twitter.com/ganeshagroupuk
MANICURE & PEDICURE
Laser S.O.S. Ltd 01480 460990 email@example.com www.lasersos.com
All That Jazz Nail Harmony UK 0208 1720595 www.allthatjazzuk.com www.twitter.com/AllThatJazzUK CND Sweet Squared 0845 2106060 www.sweetsquared.com www.twitter.com/sweetsquared
Jessica Nails Gerrard International 0208 381 7793 Email firstname.lastname@example.org www.gerrardinternational.com Leighton Denny Expert Nails Richards & Appleby 0845 862 1525 www.leightondennyexpertnails.com/ www.twitter.com/leightondennyEN
Pevonia 01449 727000 www.pevonia.co.uk www.twitter.com/PevoniaUK
Technogym U.K. Ltd. +44 (0) 1344 300236 +44 (0) 1344 300238 UK_info@technogym.com http://www.technogym.com
Phorest Salon Software 0207 1009290 email@example.com www.phorest.com www.twitter.com/thephorestword
MindBody 0203 3974810 www.uk.mindbody.com www.twitter.com/mindbodysalon
TANNING PRODUCTS & EQUIPMENT Xen-Tan Natalie Roche – For the Love of Beauty 0844 800 7661 firstname.lastname@example.org email@example.com
Création Baumann Phone + 44 (0) 20 7226 7748 Fax: + 44 (0) 20 7226 7753 Mob: + 44 (0) 7791 986728 www.creationbaumann.com firstname.lastname@example.org
Couture Training 0121 647 7244 email@example.com www.couture-training.com www.facebook.com/couturetrainingacademyltd www.twitter.com/CoutureTraining Jane Iredale IIAA Ltd 0208 4502020 www.janeiredale.co.uk www.twitter.com/JaneIredale_UK Julie Brown Nails & Education 07795810898 www.onineuk.com www.twitter.com/onineuk Thalia Distribution & Training Academy 0800 0148231 firstname.lastname@example.org www.thalia.com www.twitter.com/THALIADTA
Thalia Distribution & Training Academy 0800 0148231 email@example.com www.thalia.com www.twitter.com/THALIADTA
SLIMMING & WEIGHT LOSS
BioSlimming Westfield House Distributors 01290 553114 www.westfieldhousedistributors.co.uk www.twitter.com/BIOSLIMMING_UK
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