cen-cenelec-news-letter-connect_issue10_2012-11

CEN – European Committee for Standardization CENELEC – European Committee for Electrotechnical Standardization

CONNECT | CEN-CENELEC Newsletter Issue 10 – Autumn 2012 Director General’s Foreword

IN THIS ISSUE

Autumn is always a busy period for CEN and CENELEC, as we focus to ensure our objectives are achieved before the end of the year.

News New regulatory framework for European Standardization New 'SME Toolbox of Solutions' is now online!

Commission presents plans to strengthen EU Industrial Policy David Dossett reflects on the past and future of CENELEC Interview with Ernst-Peter Ziethen New General Secretary of IEC ITS World Congress in Vienna European Conference on SMEs and Standardization CENELEC signs Cooperation Agreement with ELC

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Press releases

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Policy Opinions

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Technical Workshop agreement on training of guide dogs New CEN Committee on Services Excellence Systems ICT Skills: European e-Competence Framework 2.0 Workshop on good practice for thermal energy audits New CENELEC TC on measuring electrical quantities Database of terminology for machinery standards List of European Mandates

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External Relations CEN and CENELEC strengthen cooperation with international partners 16

Members News from Members in Austria, Luxembourg and the Netherlands

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In September, I accompanied the CEN President to San Diego, where we attended the ISO General Assembly. Then at the start of October I went with the CENELEC President to the IEC General Meeting in Oslo, where we also celebrated 100 years of NEK - the Norwegian Electrotechnical Committee. Both of these events were valuable opportunities for us to meet with CEN and CENELEC members and also with our partners and friends from around the world. They also allowed us to underline the important contribution that Europeans are making to standardization at international level. In this regard, we look forward to deepening the collaboration between CENELEC and the IEC, working with the new IEC General Secretary, Frans Vreeswijk, who many of you will know from his involvement in CENELEC as President of NEC, the Dutch National Committee.

Since the summer, we have also seen the final adoption of a new legal framework for standardization at European level, which has been endorsed by the European Parliament and by the Council. In CEN and CENELEC, we are working to ensure a smooth transition and to help our members adapt to the requirements of the new EU Regulation, which will enter into force at the start of 2013.

Another very significant development is the launch of the European Innovation Partnership (EIP) for Smart Cities and Communities. I have been asked to represent CEN and CENELEC in the high-level group, which also includes the EU Commissioners in charge of Energy, Transport, and Information Society, together with leaders from industry and local governments. We have taken the initiative to organise a special event on 5 December, when a range of industry representatives will meet with CEN and CENELEC members, in order to discuss their standardization needs in relation to energy aspects relating to the 'Smart Cities' concept.

Meanwhile, we are also busy preparing an ambitious new 7-year strategy for European Standardization, which should be finalised next year. We want to involve all our members and the widest possible range of stakeholders in helping to develop this strategy, which will enable us to address the needs of business and of society as a whole. In particular, we want to maximise standardization’s contribution to the goals of the 'Europe 2020' Strategy in terms of promoting smart, sustainable and inclusive growth. I hope you will participate in this process!

Elena Santiago Cid Director General of CEN and CENELEC CONNECT — CEN-CENELEC Newsletter Issue 10 – Autumn 2012 I 1

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New regulatory framework for European Standardization As from the start of next year, the European Union will have a new legal framework for standardization.

The new EU Regulation on European Standardization has been adopted by the European Parliament and by the Council of the EU, and will enter into force on 1 January 2013. It foresees a stronger role for small and mediumsized enterprises (SMEs), as well as societal stakeholders in the European Standardization System.

The new regulation provides the legal framework within which the European Standards Organisations – CEN, CENELEC and ETSI – will operate as from the start of 2013. The final text was endorsed by Members of the European Parliament in Strasbourg on 11 September. It was then formally approved by Ministers from the 27 Member States during a Council meeting in Luxembourg on 4 October.

The new regulation is based on an original proposal that was published by the European Commission in 2011.

It incorporates a number of changes that were requested by the Parliament’s Committee on Internal Market and Consumer Protection (IMCO), following consultations with two other Parliamentary Committees, as well as a public hearing with the European Standards Organisations and various other stakeholders. The text was finalised during negotiations between the Parliament, Council and Commission during the first half of 2012.

CEN and CENELEC are pleased that the new EU Regulation reaffirms many of the most important features and principles of the European Standardization System.

These include:

• The role of the European Standards Organisations (CEN, CENELEC & ETSI) as independent bodies authorised to approve and publish European Standards.

• The essential role of the national standards organisations in the development and adoption of European Standards and other deliverables of CEN and CENELEC. • The need to maintain and develop collaboration between the European Standards Organisations and international standards organisations (ISO, IEC and ITU).

• The continued availability of European Commission financial support for the European Standards Organisations and for European stakeholder organisations.

The new regulation requires the European Commission to adopt and publish an annual work programme for European standardization, indicating the European standards and deliverables that the Commission intends to request from the European Standards Organisations.

Each European Standards Organisation and each National Standards Body (CEN member) or National Committee (CENELEC members) will also be obliged to publish a work programme on a regular basis (at least once a year), with information on the standards and deliverables that it intends to prepare or amend.

Services and products will be treated in the same way under the new regulation.

The European Commission will be able to issue requests (‘mandates’) to the European Standards Organisations for

the development of European Standards for specific services, in the same way that it already does for products. These European Standards will make it easier for service providers to comply with the requirements of EU legislation. They will also help to open-up the European Single Market and create a level playing field for service providers, which will also benefit consumers.

The new regulation provides for the increased involvement of relevant stakeholders at every stage of the process.

It reinforces the roles and responsibilities of the organisations representing small and medium-sized enterprises (SMEs), consumers, social interests, and environmental interests.

National standards bodies will be expected to publish annual reports describing their efforts to promote the use of standards

by SMEs, to facilitate SMEs' access to standards and to support SMEs' participation in standardization.

CEN and CENELEC have been in contact with the European Commission to discuss the introduction and implementation of the new regulation. They are determined to ensure a smooth transition and to minimise any negative impacts and additional administrative burdens on their members.

The final text of the new EU Regulation can be found on the European Parliament website (search for texts adopted on 11 September 2012).

John Ketchell Strategic Advisor

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New 'SME Toolbox of Solutions' is now online!

CEN and CENELEC have launched a new section on their website as part of their ongoing efforts to promote the use of standards by small and medium-sized enterprises (SMEs) and facilitate the active participation of SMEs in standardization. The 'SME Toolbox of Solutions' makes it easier for SMEs to access information about standards, and find out how they can get involved in contributing to the development of new standards.

The Toolbox is designed to take visitors on a journey into the world of standards and standardization. It covers the benefits of standards, how to find the right standards, and where to obtain relevant information. It also invites SMEs to consider getting involved in standardization activities, and outlines the ways in which they can influence the development and revision of standards at national, European and international levels. Increasingly this can be done via the internet, using online tools.

The 'SME Toolbox of Solutions' was presented at a launch event, which was held at the CEN-CENELEC Meeting Centre in Brussels on 17 October. This event was organised in the framework of the European SME Week, and was attended by representatives of SMEs, SME organisations, industry federations, business consultants, the European Commission, societal stakeholders, regional governments, and members of CEN and CENELEC. "We know that successful SMEs are vital for the European economy,” said Elena Santiago Cid, Director General of CEN and CENELEC. “But unfortunately, many SMEs are not fully aware of how standards can help them to be more

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The 'SME Toolbox of Solutions' has been developed by CEN and CENELEC on the basis of discussions with their members across Europe and in close cooperation with NORMAPME, which represents the interests of SMEs in the European Standardization System.

Launching the 'SME Toolbox of Solutions' in Brussels on 17 October 2012: (from left to right) Sebastiano Toffaletti - Director of NORMAPME, Mike Low - CEN Vice-President Policy, Elena Santiago Cid - Director General of CEN and CENELEC, David Bell - Chair of the SME Toolbox Task Force.

successful. By using the right European Standards, companies can make sure that their products and services correspond with their customers’ needs and that they also comply with EU legislation.

They can then sell their products and services throughout the whole of the Single Market, which gives them access to a potential market of more than 500 million consumers."

CEN and CENELEC members are being encouraged to make more information available to SMEs at national level, for example by developing and improving the information they publish on their own websites, using the European SME Toolbox as a model.

The 'SME Toolbox of Solutions' can be found in the SME section o f t h e CEN-CENELEC web s i te: www.cencenelec.eu/sme/std The CEN-CENELEC SME Helpdesk provides SMEs with information about standards and standardization.

Ashok Ganesh Director - Innovation

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European Commission presents plans to strengthen EU Industrial Policy The European Commission has presented a new document on industrial policy, which makes it clear that more European standards will be needed to strengthen the single market and enable businesses (including SMEs) to operate freely across national borders.

'A Stronger European Industry for Growth and Economic Recovery' was presented on 10 October by Antonio Tajani, Vice President of the European Commission.

This Communication presents the Commission’s ideas for how to reinforce the EU’s flagship initiative on industrial policy, which was adopted two years ago in the framework of the Europe 2020 strategy.

The Commission’s latest proposals are based on four pillars: facilitating investments in new technologies and innovation; strengthening the internal market and access to international markets; improving access to finance; and raising skill levels (human capital).

The document sets out a series of priority actions that are designed to support economic recovery and to promote the long-term competitiveness of European industry.

Under the first pillar, which concerns investing in new technologies and innovation, the Commission wishes to focus on six priority areas where it sees significant potential for growth and jobs. Member States are encouraged to prioritise investments in these six areas.

Advanced manufacturing technologies that enable clean production by making use of more energy-efficient processes, together with renewable and recycled materials.

Key Enabling Technologies (KETs) including micro- and nano-electronics, advanced materials, industrial

biotechnology, photonics, nanotechnology and advanced manufacturing systems.

Bio-based products: In order to foster markets for bio-based products, the Commission wants to speed up the development and international recognition of standards, whilst also promoting labelling and green public procurement.

Construction and raw materials: The Commission underlines the need for new European standards in relation to sustainable construction products, processes and works, as well as for graded qualities of recycled materials (e.g. metals, wood and textiles). It also wants to encourage the international uptake of the Eurocodes construction standards.

Clean vehicles and vessels: The Commission considers that on-going standardization activities need to be followed-up with more new standards for vehicles and infrastructures. It will promote policies to support the market introduction of clean vehicles, including electric and hybrid vehicles, together with the necessary infrastructure for recharging batteries.

Smart grids: The Commission refers to the work currently being done by the European Standards Organisations in the framework of mandate M/490.

It underlines the need for standards to ensure the interoperability of smart grids, as well as infrastructures for smart meters.

The Communication states that "investing in the early stages of the adoption and

diffusion of new technologies will give us a technological lead to ensure that Europe secures the returns from its innovation in terms of growth and jobs." It calls for the creation of "a simple, stable and predictable long-term framework of Internal Market technical rules, standards and other legislation".

For more information: The European Commission’s latest Communication on Industrial Policy, 'A Stronger European Industry for Growth and Economic Recovery' (COM(2012) 582), was presented on 10 October 2012.

See the press release and the Mission Growth homepage.

CEN and CENELEC submitted their Reply to the Commission's Public Consultation on the Industrial Policy Communication in August 2012.

The Commission’s previous communication on industrial policy (COM(2010) 614) was adopted on 28 October 2010. See the press release and the Commission website.

The European Commission’s strategy and action plan for a sustainable bioeconomy in Europe (COM(2012) 60) was presented on 13 February 2012.

The Commission’s Communication on a strategy for the sustainable competitiveness of the construction sector (COM(2012) 433) was adopted on 31 July.

The Final Report of CARS 21 (Competitive Automotive Regulatory System for the 21st century) was adopted on 6 June 2012.

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David Dossett reflects on the past and future of CENELEC Approaching the end of his term as President of CENELEC, David Dossett reflects on the achievements of the last three years and shares his personal views on the future of European Standardization.

What have been the most significant achievements and developments during your three years as President of CENELEC? My Presidency of CENELEC started at an interesting time, we had just been through several years of soul searching which resulted in the development of proposals for the ‘rapprochement’ between CEN and CENELEC, including the appointment of a common Director General and the establishment of the CCMC (CEN-CENELEC Management Centre).

So the most significant achievements have been: first, the establishment of the CEN-CENELEC Presidential Committee (PC), which under its rotating Chairmanship has shown me that the problems and aspirations of the electrotechnical sector and those of the CEN sectors, for example the cement industry from which the first PC Chairman Juan Carlos López Agüí came, are indeed very similar.

The second and related achievement is the establishment and development of the CCMC, which is now functioning

David Dossett is a chartered engineer with extensive experience in the electricity supply industry and the oil industry as well as manufacturing.

He has served as Executive Chairman of BEAMA, the British Association for the Electrical Industry, and as Director of BEAMA Installation. He has also held the Chairs of ORGALIME, the European Association for the Engineering Industry, and the UK Electrical Safety Council.

as a very efficient and cost-effective secretariat for CEN and CENELEC. Moreover, the collaboration between CEN and CENELEC has enabled Europe to take the lead in developing standards for electric vehicles, simply because at an early stage we managed to get the car makers, the electrical equipment manufacturers and the electrical utilities all together in the same room before this could happen elsewhere.

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This was particularly of interest to me as my background in the electrical manufacturing industry meant that like most of my colleagues in the industry I was quite sceptical concerning the advantages of linking up with the CEN sectors which were many and varied - from machinery to cement, etc. Our perception was that standardization in these sectors was not as close to the industry as in the electrotechnical sector.

The way in which I like to explain the success of the PC is that if a stranger came into the room during a PC meeting, he or she would see eight people with strong views on the subject under discussion and with a keen desire to reach a consensus, but they would not be able to tell which members represented CEN and which represented CENELEC.

Mr Dossett was elected as CENELEC Vice-President in 2007, as VicePresident Finance in 2008, and as President of CENELEC in November 2009. In 2011, he was awarded the MBE (Member of the Most Excellent Order of the British Empire) for services to the electrical manufacturing industry in the United Kingdom.

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How well do you think CENELEC is doing its job in terms of meeting the needs of the electrical, electronic and related industries in Europe?

I believe and always say that the most important things that we do in CENELEC are done by our Technical Committees (TCs). Most of the members of TCs are from industry and their requirement is that what we do at the management level should make their job easier. I believe that with the continuing development of the online collaboration tool, and our ever closer relationship with the IEC (International Electrotechnical Commission), we are achieving that.

The other job that we do together with the other European Standards Organisations (CEN and ETSI - European Telecommunications Standards Institute) for and on behalf of the industry, is to deal with any political threats to the European Standardization System by lobbying the Commission, the Parliament and the Council to ensure the continuance of an independent, consensus-based Standardization System in Europe. During the last two years we have lobbied on the latest regulatory proposals with great success. In my view, the new regulatory framework that will come into force next year is acceptable for industry and it also represents a significant improvement on the initial proposals that were put forward by the Commission last year.

What do you see as being the major challenges facing CENELEC in the coming years?

In my view, one of the main challenges will be that of maintaining standardization as an industry-led and business-

driven process, and avoiding too much political interference, which could be counterproductive. There is considerable public support for projects such as electric vehicles, smart grids, smart meters and smart cities, and so we know that politicians, both at national and European level, are also interested in them. Even at city level, there are few large cities that would not wish to be in the vanguard of electric vehicle infrastructure development and the ‘smart city’ concept. At the same time our industries are becoming more international and technology sectors are merging, and our ability to deal with complex systems within our standardization remit will therefore be crucial.

How do you think that CENELEC should respond to these challenges?

We must continue to work more closely with CEN, ETSI, IEC and ISO (International Organization for Standardization) - as well as developing better relationships with the various Fora and Consortia that are formed by industry to develop the specifications they need to bring new concepts and technologies to the market. It is essential that during these developments CENELEC also maintains and enhances its relationships with the European electrotechnical industry and the various societal and social stakeholders that need to be taken into account in the standards development process.

European Parliament and Council with which our contacts and relationships have really developed over the last two years.

What advice would you offer to Tore Trondvold, the next President of CENELEC? I have known Tore since the 1980s and he is a man of such vast experience in standardization and industry that I hesitate to offer him advice. What I would say is that the CCMC has been in my view a great success, and he should work to ensure that it continues to develop in terms of efficiency and the services it provides to the members. Also, the closeness of the relationship with CEN and the success of the PC has surprised even me, and I am sure that Tore will want to build on that success.

I do not need to tell Tore of the importance of taking the Members with us on this journey, bearing in mind that they pay the bills and are our closest link to the industry and politicians at national level in each country. Finally, I am sure I do not need to remind the man who organised a most successful IEC General Meeting in Oslo of the crucial nature of our relationship with the IEC.

With the implementation of the new regulatory framework in Europe, we also need to ensure that our relationships at a political level are not neglected. This means continuing to work well with the European Commission, and also with the

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Interview with Ernst-Peter Ziethen, CEN Vice-President Technical Approaching the end of his second term as CEN Vice-President Technical, Ernst-Peter Ziethen agreed to answer a few questions about his experience of European Standardization and his expectations for the future of the system.

These six years have been really challenging. At my first meeting as Chairman of the CEN Technical Board (BT), I organised a brainstorming session to analyse the strengths and weaknesses of CEN’s technical work. Based on these findings, and taking into account the objectives of the CEN strategy, we developed the BT action plan. I am very grateful that the BT members and the BT secretariat fully supported all these actions with great enthusiasm.

One of our priorities was the improvement of standardization processes. In 2006 the average development time was more than 5 years. It is one of the most significant achievements that the average development time has been reduced to less than two and a half years. This was possible because we have introduced management processes and work flows that allow us to make the best use of human resources. Other important actions addressed the improvement of quality, the involvement of stakeholders and a closer dialogue with the European Commission and the European Free Trade Association (EFTA) to further enhance the processes supporting the New Approach1.

Moreover, it is particularly pleasing to note that the cooperation between CEN and CENELEC has become much closer in recent years. I should like to thank especially the CENELEC VicePresident Dr. Carlo Masetti and the CEN-

Ernst-Peter Ziethen started working for DIN – the German Institute for Standardization – in 1974 as a technical programme manager. He was responsible for the overall technical coordination of DIN’s standardization activities from 1983 until 1993, when he was appointed as Director for International Cooperation.

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What have been the most significant achievements and developments during your six years as CEN VicePresident Technical?

Mr Ziethen was elected as CEN VicePresident Technical in 2007, and then re-elected in 2010. He is the Chairman of the CEN Technical Board, a member of the CEN Administrative Board and a member of the Technical Management Board of the International Organization for Standardization (ISO).

CENELEC Director of Standards Jean-Paul Vetsuypens for an excellent cooperation, based on trust and confidence.

How well do you think CEN is doing its job in terms of meeting the needs of business and industry in Europe?

One of our main objectives is to strengthen the competitiveness of business and industry in Europe. European Standards facilitate access to the Single Market.

However, the competition is becoming more and more global. This is why we have further developed our cooperation with the International Organization for Standardization (ISO). The Vienna Agreement2 allows us to avoid duplication of work and to make best use of limited resources.

Another important aspect is market access for innovative products. We have developed processes which facilitate a dialogue between research, development and standardization at an early stage, thus supporting innovation in Europe.

Where do you see room for improvement in the CEN system, especially with regard to the development of new standards?

One of the major challenges is technology convergence. The traditional sector approach for developing standards does not really address this issue. For the future, it will become very important to offer processes and structures which support a system approach. This means that the different sectors have to work

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more closely together. We have to avoid competition between different technical committees. Industry cannot afford to send their experts to different committees discussing the same subjects. This is especially important for innovative areas.

How do you expect European Standardization to evolve in the coming years?

In the coming years we shall have to allocate more resources for developing solutions that support innovation and technology convergence. Industry expects a coherent and efficient European Standardization System. Another area which will become more important and which will need our attention is the development of standards for services.

To be successful, European Standardization needs freedom and flexibility. This allows us to make best use of industry experts who are the driving forces behind standardization activities. Without any doubt, the New Approach and the European Standardization System are a success story. However, when something is successful, there seems to be a tendency that policy makers try to get more influence. Imposing obligations on the standards organisations that make their work more cumbersome and bureaucratic is not an approach which supports European competitiveness. If this is well understood by the policy makers, I am convinced that European Standardization will have a brilliant future, and will continue to be successful.

Notes 1. The ‘New Approach’ refers to the system introduced in 1985, which defines the division of roles and responsibilities between the EU institutions and the European Standards Organisations.

For more information, please see the website of the European Commission (DG Enterprise & Industry).

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The Vienna Agreement provides a framework for technical cooperation to facilitate the alignment and sharing of standards between CEN and ISO. For more information, please see the CEN website.

Frans Vreeswijk takes over as General Secretary of IEC

Mr Vreeswijk previously served as President of the Dutch Electrotechnical Committee (NEC), and as a Board Member of the Dutch Standardization Institute (NEN).

He has many years of experience in the electronics industry, which he gained while working for a major multinational company (Philips).

CENELEC cooperates very closely with the IEC in the framework of the Dresden Agreement, which was signed in 1996.

This cooperation means that nearly 80% of the European Standards published by CENELEC are either identical to or based on international standards published by the IEC.

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Frans Vreeswijk has become the General Secretary and CEO of the International Electrotechnical Commission (IEC). He officially took over from Ronnie Amit on 1 October, which was also the first day of the IEC General Assembly in Oslo.

For more information, please see the IEC website: www.iec.ch

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Intelligent Transport Systems: ITS World Congress in Vienna CEN and CENELEC were represented at the 19th World Congress on Intelligent Transport Systems (ITS), which took place in Vienna (Austria) from 22 to 26 October. This major international event and exhibition attracted representatives of major companies from the transport sector as well as from the Information and Communications Technologies (ICT) sector.

The ITS World Congress was organised by ERTICO - ITS Europe, and hosted by the Austrian Ministry of Transport, Innovation, and Technology (BMVIT). CEN and CENELEC were represented, together with the Austrian Standards Institute (ASI), at the ITS Austria stand in the exhibition area.

Visitors to this stand were provided with information on standardization activities related to various aspects of Intelligent Transport Systems (ITS).

The Congress programme included more than 200 sessions, meetings and workshops. Visitors could also witness demonstrations of innovative mobility

solutions in five different categories: Cooperative Mobility, which concerns communication between vehicles and infrastructure systems; E-mobility including electric vehicles and infrastructure; Navigation & Sensors; Network Operations and Public Transport.

One of the major objectives of ITS is to improve road safety. Congress visitors were able to see prototype vehicles equipped with cooperative technology, which enables them to communicate with the environment and automatically control the distances between vehicles. Various equipment suppliers were demonstrating e-call technology, which automatically informs the emergency services in the event of a crash.

A brainstorming session on the deployment and future development of technology for Electronic Fee Collection was led by Jesper Engdahl (Convenor of CEN/TC 278 WG 1). The participants shared a number of interesting ideas which could be relevant for future standardization work in this area.

The Congress in Vienna also provided the opportunity for CEN and CENELEC to establish contact with a number of R&D (Research and Development) project leaders, which could eventually lead to collaboration on future standards and other deliverables in relation to various aspects of ITS. For more information about the 19th ITS World Congress, please see: 2012.itsworldcongress.com Standardization issues relating to Intelligent Transport Systems are being addressed by CEN Technical Committee CEN/TC 278 'Road transport and traffic telematics'. For more information, please see the CEN website.

Thierry Legrand Programme Manager Industry, Technology & Infrastructure

European Conference on SMEs and Standardization A major European Conference on SMEs and Standardization will take place in Brussels on 28 May 2013.

The conference will provide a unique opportunity for standards organisations, business associations and other stakeholders to discuss how to promote the successful participation of small and medium-sized enterprises (SMEs) in

standardization activities, and make it easier for them to access the results.

This conference is being organised by the European Standards Organisations (CEN, CENELEC & ETSI) in the framework of the SMEST 2 Project, which is supported by the European Commission and EFTA. The partners include ASI, DIN, NEN, NORMAPME and ORGALIME.

More information about the SMEST 2 project and about the European Conference on SMEs and Standardization can be found on the CEN-CENELEC website.

Malgorzata Bratkrajc Project Manager - Events

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CENELEC signs Cooperation Agreement with the European Lamp Companies Federation (ELC) CENELEC has signed a Cooperation Agreement with the European Lamp Companies Federation (ELC). This agreement will enable the ELC to participate in European standardization activities that relate to lamps and lighting, and provide advice to the relevant Technical Bodies within the CENELEC system.

The European Lamp Companies Federation (ELC) represents the leading manufacturers of electric lamps in Europe. Together, the members of ELC are responsible for 95% of European lamp production. The Cooperation Agreement between CENELEC and ELC was officially signed at the CEN-CENELEC Management Centre in Brussels on 10 September by Jürgen Sturm, Secretary General of ELC, and Elena Santiago Cid, Director General of CEN and CENELEC. This agreement will enable CENELEC to access the best knowledge and expertise from Europe’s leading lamp manufacturers, thereby ensuring that European Standards continue to take account of the latest developments and innovations in lighting technologies, as well as relevant EU legislation with regard to energy efficiency, hazardous substances, the health and safety of consumers, etc.

CENELEC maintains Cooperation Agreements with 49 European and international organisations (now also including ELC), which are recognised as ‘CENELEC Cooperating Partners’. These organisations include trade and industry associations that represent the producers of all kinds of electrical and electronic goods, as well as other stakeholders including representatives of consumer interests and environmental organisations.

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The Cooperation Agreement between CENELEC and ELC was officially signed at the CEN-CENELEC Management Centre in Brussels on 10 September by Jürgen Sturm, Secretary General of ELC, and Elena Santiago Cid, Director General of CEN and CENELEC.

CENELEC Cooperating Partners can make proposals to the CENELEC Technical Board (CLC/BT) and provide advice to the Technical Bodies within the CENELEC system. They may also get directly involved in electrotechnical standardization activities at European level by nominating experts to participate in Working Groups and other Technical Bodies.

For more information about CENELEC Cooperating Partners, please see the CENELEC website.

Bardo Schettini Gherardini Director - Legal Affairs

For more information about the European Lamp Companies Federation (ELC), please see www.elcfed.org

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Press releaseS

Latest Press Releases issued by CEN and CENELEC ÄÄ CEN and CENELEC welcome decision by Members of European Parliament to approve new EU Regulation on European Standardization (2012-09-11) ÄÄ CEN and CENELEC congratulate Lara Comi on winning an MEP Award (2012-09-26) ÄÄ On World Standards Day 2012 - CEN and CENELEC highlight how standards are boosting efficiency and reducing waste (2012-10-12) ÄÄ New 'SME Toolbox of Solutions' gives small and medium-sized businesses access to information on standards and standardization in Europe (2012-10-18)

POLICY OPINIONS

Latest Policy Opinions issued by CEN and CENELEC ÄÄ CEN-CENELEC reply to the European Commission's Public Consultation on the Industrial Policy Communication (2012-08-08) ÄÄ CEN-CENELEC general Statement to the European Commission’s Public Consultation on Smart Regulation (2012-09-04) ÄÄ CEN-CENELEC reply to the European Commission's Public Consultation on demand-side policies to spur European industrial innovations in a global market (2012-09-06) ÄÄ CEN-CENELEC reply to the European Commission's Public Consultation on Intelligent Energy-Europe III in Horizon 2020 (2012-09-11) ÄÄ CEN-CENELEC reply to the European Commission’s Public consultation on the Code for Effective Open Voluntarism: good design principles for self- and co-regulation and other multi-stakeholder actions (2012-09-28)

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TECHNICAL NEWS

Workshop agreement will lead to better training of guide dogs A new CEN Workshop Agreement (CWA) 'Guide dog mobility instructor – Competences' provides reference criteria for the essential competences of guide dog mobility instructors. It sets out the competences and knowledge that are needed to train guide dogs and also to provide blind persons with instruction and advice on how to communicate and work with their guide dogs. The document was written by experts from a number of national and European organisations.

Experts from some of Europe’s leading guide dog training schools have worked together to develop a set of criteria for the competences of guide dog instructors, which will be published by CEN on 14 November. This new framework should lead to better training of guide dogs as well as improved support for blind people throughout Europe, enabling them to enjoy greater mobility and independence in their daily lives.

The CEN Workshop Agreement (CWA) 'Guide dog mobility instructor – Competences' is the result of work carried out in a CEN Workshop (CEN/WS 65) on European Guide Dog Mobility Instructor Training, which was active from June 2011 until September 2012 under the Secretariat of UNI (the Italian Organisation for Standardization). The participants in this Workshop included experts from guide dog training schools in five European countries, as well as representatives of the European Association of Service Providers for Persons with Disabilities (EASPD) and the European Guide Dog Federation (EGDF).

The CEN Workshop (CEN/WS 65) was set up in the framework of the European Guide Dog Mobility Standards (EGDMS) project, supported by the European Union under the Leonardo da Vinci programme.

The objective of this Workshop was to develop a reference document for the training of Guide Dog Instructors in line with national and European systems for vocational qualifications, and consistent with EU policies to promote occupational mobility within Europe.

© SLO-CANIS

Instructor Emil Urbancl trains guide dogs to lead their owners around various obstacles in the urban environment. (Photo by Peter Irman for SLO-CANIS Association, Slovenia)

The new CWA covers a number of areas including: professional behaviour and professional ethics; interpersonal management and communication competences; methods of orientation and mobility; dog care and welfare assessment; client and partnership training and after care. The EGDMS project partners believe that the agreement should lead to the implementation of minimum standards for the training of Guide Dog Instructors across the whole of Europe.

For more information about CEN Workshop Agreements (CWAs) please see the CEN website.

For more information about the CEN Workshop on European Guide Dog Mobility Instructor Training (CEN/WS 65), please refer to the CEN website.

For more information about the European Project for Guide Dog Mobility Standards (EGDMS) project, please see www.egdms.eu The EGDMS project is supported by the Leonardo da Vinci programme of the European Union.

Monica Ibido Programme Manager Sustainability & Services Back to contents

12 I CONNECT — CEN-CENELEC Newsletter Issue 10 – Autumn 2012

TECHNICAL NEWS

New CEN Committee on Services Excellence Systems CEN has established a new Project Committee (CEN/TC 420 - Services excellence systems) that will work to develop a new European Standard regarding what it means for a company or organisation to provide an excellent service to its customers.

The new Project Committee will consider various aspects of service excellence including: customer satisfaction, innovation in service delivery, management responsibility for excellence, and the optimal allocation and orientation of resources. The secretariat is being provided by the German Standards Institute (DIN), and the first meeting took place in Berlin on 4 October.

The committee will examine the possibility of developing a new European Standard on the basis of the German technical specification on 'Achieving Customer Delight through Service Excellence' (DIN SPEC 77224), which was published by DIN in 2011. It will also seek to build upon existing international standards, namely ISO 10002 (Guidelines for the handling of complaints) and ISO 90001 (Quality Management Systems).

Faced with an ever more competitive marketplace and evolving customer expectations, service companies in different fields (tourism, retail, ICT, leisure, banking, etc.) are particularly interested in issues such as service excellence and

customer satisfaction. A new European Standard should provide organisations with an internationally recognised benchmark to help them demonstrate good practice in this area.

The creation of this new Project Committee within CEN is part of a wider strategy to develop horizontal service standards for particular aspects of service provision, such as complaints handling, outsourcing, and inclusive delivery.

For more information on European Standards for services, please see the CEN website.

Alina Iatan Programme Manager Sustainability & Services

ICT Skills: European e-Competence Framework 2.0 The European e-Competence Framework 2.0 is published as a CEN Workshop Agreement (CWA 16234), and has been referenced by the European Commission as a valuable tool that can support ICT sector-specific processes around skills, qualifications and HR development.

The European e-Competence Framework (e-CF) provides a means of describing professional skills related to ICT using a common framework of competences and levels that can be understood internationally. The framework is intended for use by companies that are suppliers or users of ICT-related services, managers and Human Resources (HR) departments, education institutions and training bodies, and other organisations in both the public and private sectors.

The European e-Competence Framework version 2.0 (published in 2010) builds upon version 1.0 (published in 2008), and takes account of feedback provided by ICT stakeholders across Europe. The CEN Workshop on 'ICT Skills' is currently in the process of developing version 3.0 of the e-CF, which should be published at the end of 2013.

CEN has recently published a leaflet to support the dissemination of information about the e-CF throughout Europe. This publication provides an overview of the 36 different competencies that have been identified in five areas, and highlights how the framework can help companies and organisations.

The European e-Competence Frame-work (version 2.0) (CWA 16234) is published in 3 parts, which may be downloaded from the CEN website or the e-CF website: www.ecompetences.eu Part 1 (The Framework) and Part 2 (User Guidelines) are available in French, German, Italian and Dutch.

For more information about the CEN Workshop on ICT Skills including the leaflet on the European e-Competence Framework 2.0, please see the CEN website.

Alina Iatan Programme Manager Sustainability & Services

Back to contents CONNECT — CEN-CENELEC Newsletter Issue 10 – Autumn 2012 I 13

TECHNICAL NEWS

New CEN-CENELEC Workshop: Good Practice for an Integrated Approach on Thermal Energy Audits CEN and CENELEC have created a new joint Workshop on Good Practice for an Integrated Approach on Thermal Energy Audits. The kick-off meeting for the so-called 'EINSTEIN' Workshop took place in Brussels on 28 September.

The EINSTEIN Workshop has been set up in the framework of the European Project EINSTEIN (and in particular its second phase, EINSTEIN II), which is supported by the Executive Agency for Competitiveness and Innovation (EACI) as part of the European Commission's Intelligent Energy Europe programme. The goal of the EINSTEIN project is to define a holistic approach on thermal energy audits.

The EINSTEIN toolkit provides practical tools that enable industry actors to carry out a comprehensive process for low cost,

efficient audits focused on optimising the thermal energy demand and supply. This integrated approach to energy audits will now be crystallised in the form of a CEN-CENELEC Workshop Agreement, which will include recommendations to industrial companies with a high level of heat demand, and also to non-industrial users with similar demand profiles (such as hospitals, commercial buildings, district heating and cooling networks).

CEN and CENELEC Workshops provide a means of developing a specification on the basis of consensus among the participants, which can be published as a CEN or CENELEC Workshop Agreement (CWA). Any interested party can join the Workshop at any time, regardless of their geographical origin.

The secretariat of the CEN-CENELEC EINSTEIN Workshop is held by DIN, the German Institute for Standardization.

Participation in this Workshop is open to any interested party.

For more information about this Workshop, please see the CEN-CENELEC website.

For more information about the EINSTEIN project, please see www.einstein-energy.net Alexandre della Faille de Leverghem Programme Manager Sustainability & Services

New CENELEC Technical Committee: Measuring Equipment for Electrical and Electromagnetic Quantities The CENELEC Technical Board has taken the decision to set-up a new Technical Committee (CLC/TC 85X) on 'Measuring equipment for electrical and electromagnetic quantities'.

always with the aim to preserve the quality of power supply in order to avoid malfunction and overheating of the connected devices, in particular due to an alteration of the mains voltage.

The scope of the new TC is to develop European standards for equipment and systems for measuring, testing, monitoring, generating, and analyzing simple and complex electrical and electromagnetic quantities, as well as their calibrators.

These standards apply to measuring equipment for industrial, commercial and building electrical installations (networks),

The development of harmonized standards is also intended to meet the challenges of controlling energy consumption and is likely to be used as a support to the Technical Bodies involved in the Smart Grid and Smart Metering activities, or to be used as a support for EU Directives. Types of equipment in the scope of CLC/TC 85X include power meters and power quality

instruments, calibrated measurement devices, signal generators, monitoring equipment, recorders and electrical measuring transducers, and devices for testing, measuring or monitoring of protective measures as given by European installation standards, together with their accessories.

For more information about CLC/TC 85X, please see the CENELEC website.

Catherine Vigneron Programme Manager Industry, Technology & Infrastructure

Back to contents 14 I CONNECT — CEN-CENELEC Newsletter Issue 10 – Autumn 2012

TECHNICAL NEWS

Database of key terminology supports translation of machinery standards The CEN Technical Committee 'Safety of Machinery' (CEN/TC 114) is responsible for developing European Standards relating to the safety of machinery, which facilitate compliance with the essential health and safety requirements of the European Union’s Machinery Directive (2006/42/EC).

In order to facilitate the translation of relevant standards into different languages, the members of this TC have worked together to develop the Machinery Terminological Database. This database provides the translation in 35 languages

of key vocabulary in the Machinery sector, on the basis of terms and definitions set out in the international standard on safety of machinery (EN ISO 12100:2010).

The Machinery Terminological Database is available (as a Microsoft Excel Worksheet) on the CEN website.

The Machinery Terminological Database was developed on the initiative of Jean Bataillé, who recently retired from the French National Institute of Research and Safety (INRS), which is responsible for promoting health and safety in the workplace. Mr Bataillé was an active member of CEN/TC 114 (Safety of Machinery) and of the Machinery Safety Advisory Nucleus.

Marie Poidevin Programme Manager Industry, Technology & Infrastructure

List of European Mandates Mandate reference

Mandate title

Accepted by

M/505

Mandate to develop European Standards in order to address certain risks posed to children by internal blinds, corded window coverings and safety devices

CEN (BT C91/2012)

M/506

Mandate to develop European Standards for stationary training equipment

CEN (BT C92/2012)

M/507

Mandate to develop European Standards for gymnastic equipment

CEN (BT C93/2012)

M/508

Mandate to develop European Standards for bicycles, bicycles for young children and luggage carriers for bicycles

CEN (BT C94/2012)

Back to contents CONNECT — CEN-CENELEC Newsletter Issue 10 – Autumn 2012 I 15

External Relations

CEN and CENELEC strengthen cooperation with international partners © CEN-CENELEC

Meeting with ANSI in San Diego: (from left to right) Gary Kushnier (ANSI Vice-President, International Policy); Joe Bhatia (ANSI President and CEO); Elena Santiago Cid (Director General of CEN and CENELEC); Laura Hitchcock (ANSI International Policy Committee Chair); Sarah Penny (CEN and CENELEC Director, External Relations), Mike Low (CEN Vice-President Policy), Francisco Verdera Marí (CEN-CENELEC-ETSI External Relations Officer).

CEN and CENELEC representatives took advantage of the opportunities afforded by the 35th ISO General Assembly in San Diego (17-22 September) and the 76th IEC General Meeting in Oslo (1-5 October) to meet with international partners, including a number of national and regional standardization bodies.

These meetings served as useful occasions to discuss the details of the cooperation between the parties, identify topics of mutual interest, and agree on concrete actions to be followed in the coming year. CEN and CENELEC consider that such bilateral cooperation makes a positive contribution to international standardization by increasing mutual understanding and confidence among national and regional standards organisations around the world.

Meetings with the following international partners were held during the ISO General Assembly in San Diego: ACCSQ (ASEAN Consultative Committee on

Standards & Quality), ANSI (American National Standards Institute), COPANT (Pan American Standards Commission), EASC (EuroAsian Interstate Council for Standardization, Metrology and Certification), GSO (Standardization Organization of the Cooperation Council for the Arab States of the Gulf), KATS (Korean Agency for Technology and Standards), Rosstandart (Russian Federal Agency on Technical Regulating and Metrology), SAC (Standardization Administration of the People's Republic of China), SCC (Standards Council of Canada) and Standards Australia.

During the IEC General Meeting in Oslo, bilateral meetings took place with: AFSEC (African Electrotechnical Standardization Commission), JISC (Japanese Industrial Standards Committee) and USNC (United States National Committee).

Since CEN and CENELEC have decided to produce roadmaps for the implementation of cooperation agreements and memoranda of understanding, these

meetings also provided a platform to exchange positions, agree on the roadmaps, and decide on concrete activities for 2013. Specific roadmaps were discussed with AFSEC, COPANT, EASC, GSO, KATS and SCC respectively.

The 35th ISO General Assembly took place in San Diego (USA) from 17 to 22 September, hosted by ANSI (American National Standards Institute). For more information see: www.isoansi2012.org The 76th IEC General Meeting was held in Oslo (Norway) from 1 to 5 October, hosted

by NEK (Norwegian Electrotechnical Committee). For more information see: www.iec2012.org For further information about the international cooperation activities of CEN and CENELEC, please see the CEN-CENELEC website.

Diana Dus Unit Manager International Cooperation Back to contents

16 I CONNECT — CEN-CENELEC Newsletter Issue 10 – Autumn 2012

Members

Austrian Standards leads the way in certification of management systems Austrian Standards has become the first national standards organisation to be certified for Quality Management (ISO 9001), Environmental Management (ISO 14001), and Occupational Health and Safety Management (OHSAS 18001).

Back in 1996, Austrian Standards was the first national standards organisation in the world to be certified under the international quality management standard ISO 9001.

In order to demonstrate its commitment to the principles of corporate social responsibility, including environmental protection as well as health and safety at work, Austrian Standards took the decision to seek certification of compliance with the standards ISO 14001 and OHSAS 18001. These certificates were obtained via the Swiss Association for Quality and Management Systems (SQS).

"We see these certificates as reassurance for the path we have taken and as

acknowledgement of the continuous improvement of management," said Dr. Gerhard Hartmann, Managing Director.

Austrian Standards also holds certificates that confirm a high level of business excellence (SQS 9004) and excellence in the provision of learning services (ISO 29990).

For more information, please see the Austrian Standards website.

Luxembourg: national seminar for small and medium-sized enterprises A national seminar on standards and standardization for small and mediumsized enterprises (SMEs) was held in Luxembourg on 11 October. This event was organised by the Luxembourg Institute of Standardization, Accreditation, Safety and Quality of Products and Services (ILNAS).

The seminar included presentations from representatives of ILNAS and ANEC (the European consumer voice in standardization), who explained how

SMEs can obtain information about standards that are relevant for their sector. There was also a round-table with representatives of companies that have been actively involved in the development of new standards.

than 130 examples of good practices.

A series of national events are being organised by CEN and CENELEC members in the framework of the SMEST2 project.

The ‘SME Standardization Toolkit’ provides tools to promote the involvement of business associations and SMEs, with more

The brochure ‘Including SMEs in standardization’ is available in 9 different languages (with more coming soon), and can be found in the SME section of the CEN-CENELEC website.

For more information about the SMEST 2 project, see: www.smest.eu

© NEN

Dutch Standards Institute (NEN) now under new leadership Dr. Piet-Hein Daverveldt is the new General Manager of NEN, the National Standards Body of the Netherlands. He has taken over from Jan Wesseldijk, who retired on 1 October after serving in this role for 11 years.

Daverveldt has a scientific background and considerable management experience, which he gained while working for Shell, the multinational energy company.

Dr. Piet-Hein Daverveldt, General Manager of NEN

For more information about this seminar (in French), see the ILNAS website.

The Chairman of the NEN Board, Kees van der Waaij, said: "We are pleased with the appointment of Piet-Hein Daverveldt.

He is an enthusiastic personality with an understanding of strategic matters, he has international management experience and is capable to carry through essential changes in order to optimise the position of NEN in the future."

NEN website: www.nen.nl Back to contents

CONNECT — CEN-CENELEC Newsletter Issue 10 – Autumn 2012 I 17

Responsible Editor: Sarah Penny CEN-CENELEC Management Centre Avenue Marnix 17 1000 Brussels Belgium Tel: +32 2 550 08 11 Fax: +32 2 550 08 19 info@cencenelec.eu www.cencenelec.eu

ISSN 2218-9467 Back to contents

18 I CONNECT — CEN-CENELEC Newsletter Issue 10 – Autumn 2012