Skip to main content

Fiabilidade centrada no operador (ODR) na indústria de pasta e papel

Page 1

)LDELOLGDGH &HQWUDGD QR 2SHUDGRU 2'5 QD ,QGÕVWULD GH 3DVWD H 3DSHO

M

78

(QJ *LOEHUWR 6HUUDQR 6.) 3RUWXJDO s 5RODPHQWRV /GD 7HO )D[ JHUDO SW#VNI FRP ZZZ VNI SW

CASE STUDY

121 122

&RP D FUHVFHQWH FRPSHWLWLYLGDGH QD LQGÕVWULD GH SDVWD H SDSHO DV HPSUHVDV GHVWH VHWRU WÅP YLQGR D SURFXUDU QRYDV IRUPDV GH DXPHQWDU RV QÈYHLV GH SURGXWLYLGDGH JDUDQWLQGR YLDELOLGDGH HFRQÎPLFD (P OLQKD FRP HVWD FUHVFHQWH SUHRFXSD¾R D ƬDELOLGDGH GRV DWLYRV GH SURGX¾R WHP VH UHYHODGR XP DVSHWR FKDYH H DWHQGHQGR D TXH RV RSHUDGRUHV V¾R RV TXH PDLV SUÎ[LPRV HVW¾R GRV HTXLSDPHQWRV V¾R RV SULPHLURV D LGHQWLƬFDU DOWHUDÂÐHV QR VHX IXQFLRQDPHQWR TXH SRGHP OHYDU D IDOKDV LQHVSHUDGDV 2 SUHVHQWH DUWLJR DSUHVHQWD R 3URJUDPD 2'5 2SHUDWRU 'ULYHQ 5HOLDELOLW\ H RV SDVVRV SDUD XPD LPSOHPHQWD¾R FRP VXFHVVR

UHV GHYHP DVVXPLU D UHVSRQVDELOLGDGH GH PDQWHU RV HTXLSDPHQWRV HP FRQGL ÂÐHV ÎWLPDV GH IXQFLRQDPHQWR GHQWUR GDV VXDV ¼UHDV GH DWXD¾R

26 23(5$'25(6 )81'$0(17$,6 3$5$ $ ),$%,/,'$'( '26 $7,926 '( 352'8¢ 2 $R HVWDU W¾R SHUWR GRV HTXLSDPHQWRV KRUDV SRU GLD GLDV SRU VHPDQD RV RSH

2 DXPHQWR GD FRQFRUUÅQFLD LQWHUQD

ÕQLFD GR 'HSDUWDPHQWR GH 0DQXWHQ

UDGRUHV V¾R PXLWDV YH]HV RV SULPHLURV D

FLRQDO H D HVWDJQD¾R GD HFRQRPLD QD

¾R 0HVPR HVWDQGR WRWDOPHQWH TXD

LGHQWLƬFDU SHTXHQDV DOWHUDÂÐHV QR VHX

FLRQDO FRQWULEXÈUDP SDUD JUDQGHV DOWH

OLƬFDGR SDUD UHDOL]DU HVWD WDUHID VHU¾R

IXQFLRQDPHQWR &RPSOHPHQWDU D LQIRU

UDÂÐHV QD LQGÕVWULD GH SDVWD H SDSHO

HVWHV RV LQWHUYHQLHQWHV LQGLFDGRV SDUD

PD¾R H[LVWHQWH FRP HVWHV GDGRV UHVXO

SRUWXJXHVD 6HQGR TXH Q¾R SRGHP

PDQWHU D UHVSRQVDELOLGDGH GH LGHQWLƬ

WD QD GLIHUHQÂD HQWUH XPD IDOKD SUHPD

FRQWURODU RV YDORUHV GH PHUFDGR QHP

FDU RV SULPHLURV VLQWRPDV GH IDOKD QRV

WXUD GR HTXLSDPHQWR RX D SUHYHQ¾R GD

FXVWRV GH PDWÄULD SULPD DV HPSUH

HTXLSDPHQWRV" 2 VHX PHF½QLFR Ä R

RFRUUÅQFLD GD PHVPD 2 3URJUDPD 2'5

VDV YLUDP VH IRUÂDGDV D SURFXUDU VROX

UHVSRQV¼YHO SRU LGHQWLƬFDU SRWHQFLDLV

RIHUHFH XP SURFHVVR TXH FRQYHUWH D GH

ÂÐHV LQWHUQDV TXH OHYHP » UHGX¾R GH

IDOKDV QR VHX DXWRPÎYHO"

WH¾R DQWHFLSDGD GH SRVVÈYHLV IDOKDV HP

FXVWRV

([LVWHP DOJXPDV PHWRGRORJLDV GH

DÂÐHV FRUUHWLYDV

$R IRFDU VH QDV YDUL¼YHLV LQWHUQDV

PDQXWHQ¾R TXH SUHYÅHP TXH RV RSH

TXH HVW¾R VRE R VHX FRQWUROR D PDLR

UDGRUHV REVHUYHP RV LQGLFDGRUHV H PH

ULD GDV HPSUHVDV LGHQWLƬFRX D ƬDELOLGD

GLGRUHV SRU IRUPD D RWLPL]DU RV SDU½PH

GH GRV VHXV DWLYRV GH SURGX¾R FRPR

WURV GR SURFHVVR PDV SRU QRUPD Q¾R VH

XP DVSHWR FKDYH QD UHGX¾R GH FXVWR

HQFRQWUDP HQTXDGUDGDV QRV VLVWHPDV

3$57,/+$ '( 5(63216$%,/,'$'( 62%5( 26 $7,926 '( 352'8¢ 2

H PHOKRULD GH SURGXWLYLGDGH $R ORQJR

GH FRQWUROR GH ƬDELOLGDGH ,VWR OHYD QRV

1D PDLRULD GDV I¼EULFDV GH SDVWD H SD

GRV ÕOWLPRV DQRV D SURFXUD GH UHGX¾R

D FRQFOXLU TXH D ÕQLFD IRUPD GH PDQWHU

SHO Ä VROLFLWDGR » *HVW¾R TXH SURGX]D

GH FXVWRV DWUDYÄV GH VROXÂÐHV WHFQROÎ

D FRPSHWLWLYLGDGH QR PHUFDGR Ä WHU

PDLV FRP PHQRV UHFXUVRV 2 3URJUDPD

JLFDV DOWHURX FRPSOHWDPHQWH D IXQ¾R

RSHUDGRUHV TXH Q¾R VÎ PDQWHQKDP RV

2'5 HVWDEHOHFH XPD UHVSRQVDELOLGDGH

GH XP RSHUDGRU HP DPELHQWH IDEULO

HTXLSDPHQWRV HP IXQFLRQDPHQWR PDV

SDUWLOKDGD TXH OHYD D XPD PDLRU SDU

$WHQGHQGR D TXH R RSHUDGRU GH

TXH DWXHP FRPR VHXV SURSULHW¼ULRV

WLFLSD¾R H QÈYHO GH VDWLVID¾R SURƬV

SHQGH GD PDLRULD GR VHX WHPSR pMXQ

LGHQWLƬFDQGR SRVVÈYHLV LQGÈFLRV GH IDOKD

VLRQDO GRV RSHUDGRUHV 3RU QRUPD D

WR GR HTXLSDPHQWR LVWR SHUPLWH XP

SUHPDWXUD 'D PHVPD IRUPD TXH WHPRV

UHVSRQVDELOLGDGH GD ƬDELOLGDGH GR SUR

JUDQGH FRQKHFLPHQWR SU¼WLFR VREUH DV

GH DVVXPLU UHVSRQVDELOLGDGH SHOD PDQX

FHVVR UHFDL VREUH R 'HSDUWDPHQWR GH

VXDV FRQGLÂÐHV GH IXQFLRQDPHQWR H D

WHQ¾R GRV QRVVRV YHÈFXORV RV RSHUDGR

2SHUDÂÐHV H D ƬDELOLGDGH GRV DWLYRV

GHWH¾R DWHPSDGD GH VLQDLV GH IDOKD

GH SURGX¾R VREUH R 'HSDUWDPHQWR

$WXDOPHQWH D PDLRULD GRV RSHUDGRUHV

GH 0DQXWHQ¾R -XQWRV HVWHV GHSDUWD

WUDEDOKD FRP 6LVWHPDV GH &RQWUROR &HQ

PHQWRV SRGHP DXPHQWDU D GLVSRQLELOL

WUDOL]DGRV '&6 TXH HPERUD WHQKDP

GDGH GR SURFHVVR )LJXUD

OHYDGR D XPD UHGX¾R GRV FXVWRV GH SURGX¾R H HP DOJXQV FDVRV DR DX

),$%,/,'$'( &(175$'$ 12 23(5$'25

PHQWR GD TXDOLGDGH GR SURGXWR Q¾R LQFOXHP XPD HVWUDWÄJLD SDUD D ƬDELOLGD GH GRV DWLYRV GH SURGX¾R 1D PDLRULD

)LJXUD 2SHUDÂÐHV H 0DQXWHQ¾R MXQWRV

2V RSHUDGRUHV DR ORQJR GDV VXDV DWLYL

GRV FDVRV HVWD Ä XPD UHVSRQVDELOLGDGH

SRGHP PHOKRUDU D GLVSRQLELOLGDGH GR SURFHVVR

GDGHV GL¼ULDV UHDOL]DP WDUHIDV TXH LQ


WR REVHUYD¾R YLVXDO GR HVWDGR GR

5RWDV GH LQVSH¾R

6XVWHQWDELOLGDGH

HTXLSDPHQWR

2 Å[LWR GHVWH SURJUDPD EDVHLD VH QR

2 3URJUDPD 2'5 GHYH WRUQDU VH SDUWH

FRUUHWR SODQHDPHQWR GDV URWDV GH LQV

GD FXOWXUD GD HPSUHVD GH IRUPD D VHU

SH¾R )LJXUD ([LVWHP GLYHUVDV PHWR

VXVWHQW¼YHO 8P IHHGEDFN FRQVWDQWH

GRORJLDV SDUD R SODQHDPHQWR GDV URWDV

Ä IXQGDPHQWDO SDUD DSRLDU RV HQYROYL

$R UHDOL]DU R VHX SHUFXUVR RV RSHUDGR

GH LQVSH¾R TXH SRGHP LQFOXLU DSHQDV

GRV D VDEHU TXH WUDEDOKRV Y¾R UHDOL]DU

UHV Y¾R UHFROKHQGR RV GDGRV H R VLVWH

RV HTXLSDPHQWRV FUÈWLFRV RX WRGRV RV

TXDQGR H SRUTXÅ )LJXUD

PD UHDOL]D UHFRPHQGDÂÐHV FRQFUHWDV

DWLYRV GH XPD OLQKD GH SURGX¾R

&RQGL¾R GR HTXLSDPHQWR QÈYHLV GH YLEUD¾R H WHPSHUDWXUD

TXDQGR V¾R LGHQWLƬFDGDV FHUWDV FRQGL ÂÐHV LQFRUUHWDV GH IXQFLRQDPHQWR GR HTXLSDPHQWR )LJXUD $V UHFRPHQ GDÂÐHV UHDOL]DGDV V¾R GHƬQLGDV SUHYLD PHQWH SHORV UHVSRQV¼YHLV GH PDQXWHQ ¾R H SHUPLWHP TXH R RSHUDGRU HIHWXH DÂÐHV FRUUHWLYDV DMXVWHV LPHGLDWRV

)LJXUD 5RWDV GH LQVSH¾R

)LJXUD 8P VHJXLPHQWR FRQVWDQWH SDUD PDQWHU D VXVWHQWDELOLGDGH

80

CASE STUDY

1D UHDOLGDGH V¾R RV UHVSRQV¼YHLV SHOD LPSOHPHQWD¾R GHVWH SURJUDPD TXH

2 UHFRQKHFLPHQWR Ä XP DVSHWR FKDYH

WHU¾R GH GHƬQLU D SHULRGLFLGDGH FRP

SDUD D VXVWHQWDELOLGDGH 8PD SHTXHQD

)LJXUD (TXLSDPHQWRV SDUD UHFROKD GH GDGRV

TXH RV RSHUDGRUHV UHDOL]DP D LQVSH

OHPEUDQÂD RX LQFHQWLYR SRU PÅV DRV

SHOR RSHUDGRU

¾R » FRQGL¾R GR HTXLSDPHQWR H SOD

IXQFLRQ¼ULRV GH FDGD 'HSDUWDPHQWR

QHDU DV UHVSHWLYDV URWDV WHQGR HP FRQ

HQYROYLGRV QR 2'5 DMXGDU¼ D PDQWHU D

$ UHFROKD H DQ¼OLVH GH FDGD GDGR GH XP

WD D RWLPL]D¾R GR WHPSR GLVSRQÈYHO

YLVLELOLGDGH GR SURJUDPD H UHIRUÂDU RV

PRGR SUHFLVR UHSHWLGR H REMHWLYR WUD

$SHQDV R WHPSR QHFHVV¼ULR SDUD LQV

HVIRUÂRV IHLWRV QD VXD LPSOHPHQWD¾R

]HP YDQWDJHQV GLUHWDV ( D FRPELQD

SHFLRQDU XP QRYR FRPSRQHQWH GR

DVVLP FRPR LQFXWLU D UHVSRQVDELOLGDGH

¾R GRV GDGRV GH IXQFLRQDPHQWR UHFR

PHVPR HTXLSDPHQWR SRGH VHU LJQRUD

GR SURJUDPD DRV RSHUDGRUHV

OKLGRV SHOR RSHUDGRU FRP RV GDGRV GH

GR ,VWR Ä IXQGDPHQWDO HVSHFLDOPHQWH

PRQLWRUL]D¾R GD FRQGL¾R GR HTXLSD

SDUD ]RQDV UHPRWDV RQGH R WHPSR GH

PHQWR UHFROKLGRV SHORV UHVSRQV¼YHLV

GHVORFD¾R HQWUH HTXLSDPHQWRV SRGH

&21&/86 2

GH PDQXWHQ¾R TXH SHUPLWH XPD YLV¾R

VHU VXSHULRU DR WHPSR SODQLƬFDGR SDUD

$V SUHVVÐHV GR PHUFDGR Q¾R PRVWUDP

PDLV FRPSOHWD GR HVWDGR GRV DWLYRV GH

FRPSOHWDU D URWD (P ÕOWLPD LQVW½QFLD

VLQDLV GH UHWURFHVVR H K¼ TXH H[SOR

SURGX¾R )LJXUD

FDGD URWD GHYHU¼ VHU SODQHDGD GH IRU

UDU WRGDV DV RSRUWXQLGDGHV GH RIHUHFHU

PD D DVVHJXUDU TXH RV RSHUDGRUHV SRV

XP SURGXWR GD PHOKRU TXDOLGDGH DR

VDP FRPSOHWDU DV URWDV DVVLJQDGDV

PHQRU FXVWR SRVVÈYHO $ ƬDELOLGDGH GRV

,03/(0(17$¢ 2 '2 2'5

PDQWHQGR DV VXDV IXQÂÐHV DWXDLV 'HYH

DWLYRV GH SURGX¾R M¼ VH HQFRQWUD LGHQ

$ 6.) GHVHQYROYHX XP FRPSOHWR SUR

WDPEÄP VHU FRQWDELOL]DGR R WHPSR QH

WLƬFDGD FRPR XPD FRPSRQHQWH FKDYH

JUDPD GH LPSOHPHQWD¾R TXH IDFLOL

FHVV¼ULR SDUD D XWLOL]D¾R GDV IHUUDPHQ

TXDQGR HVWDPRV D HTXDFLRQDU FXVWRV

WD D XWLOL]D¾R HƬFD] H HƬFLHQWH GHVWD

WDV GH DQ¼OLVH 'H LQÈFLR D XWLOL]D¾R GDV

H Ä VLPSOHV FRPSUHHQGHU TXH D ƬDELOL

WHFQRORJLD $ LPSOHPHQWD¾R GR 2'5

QRYDV IHUUDPHQWDV SRGH VLJQLƬFDU D

GDGH FHQWUDGD QR RSHUDGRU GHYH VHU LQ

Ä RULHQWDGD SDUD DV GLYHUVDV PXGDQÂDV

DORFD¾R GH XP SHUÈRGR GH WHPSR VLJ

FOXÈGD QD HVWUDWÄJLD JOREDO GH PDQXWHQ

FXOWXUDLV H SURFHVVRV TXH V¾R QHFHV

QLƬFDWLYR PDV HVWH GLPLQXLU¼ » PHGLGD

¾R GD LQVWDOD¾R IDEULO &RP IRFR QXP

V¼ULRV RX FRQYHQLHQWHV SDUD R VXFHVVR

TXH R RSHUDGRU VH IDPLOLDUL]H FRP RV

SODQHDPHQWR GH PDQXWHQ¾R RQGH

GHVWH SURJUDPD

HTXLSDPHQWRV H IHUUDPHQWDV

SDUWLFLSHP DV GLYHUVDV ¼UHDV GD LQVWD OD¾R IDEULO D ƬDELOLGDGH GRV DWLYRV GH SURGX¾R WHU¼ XP LPSDFWR GLUHWR H SR VLWLYR VREUH R EDODQÂR ƬQDO GD HPSUHVD H RV VHXV REMHWLYRV HVWUDWÄJLFRV

5()(5¥1&,$6 > @ 6.) s /D JXÈD $(2 SDUD OD UHQWDELOLGDG GH ORV HTXLSRV > @ 6.) s (O 2'5 HQ OD ,QGXVWULD 3DSHOHUD > @ ZZZ VNI FRP s 5HOLDELOLW\ 3ODQW 0DQDJH )LJXUD $GDSWDU D PDQXWHQ¾R DRV SUREOHPDV GHWHWDGRV

PHQW M


Turn static files into dynamic content formats.

Create a flipbook
Fiabilidade centrada no operador (ODR) na indústria de pasta e papel by cie - Issuu