Registration 3 WAYS to Register
Regular Office
Monday- Friday 8:00 AM-7:00 PM
Saturday and Sundays 12:00 PM - 6:00 PM
How to create your online account
Have the following information ready to create an account:
Name, email address, mailing address, phone number, and date of birth
Health and/or allergy information that we should be aware of.
Names and information of any family members you want on your account
Go to: westernfinancialplace.ca
Click on the ‘Login’ button
Click on: Create an Account
You are now able to enter all your information
Once connected to your User Account, click on your email address (top right of your screen) and go to my account
Click on members and add your personal information and address
Under find store, add City of Cranbrook
Click on shop
Share your information with City of Cranbrook, so we can see your information
Recreation & Culture Administration processes
Registration Policies
Registration is on a first come, first serve basis
All fees are payable in full at the time of registration unless otherwise advertised.
DON'T WAIT TO REGISTER- Some courses fill up quickly, while others are cancelled if there is insufficient registration prior to the class start date
If a course is full, request to be placed on a waitlist. New courses are sometimes added if there is enough interest
Class dates and times are subject to change
Refunds /Credits
Withdrawal from a program registration with no less than 48 hours’ notice- Full Refund
Withdrawal from a program once it has started- No Refund
Refunds for programs withdrawal due to medical or special circumstances can be requested with appropriate documentation and must be approved by an authorized Recreation and Culture staff member. Refunds will be pro-rated base on withdrawal approval date and a $10 administration fee will be applied.
Memberships
Refunds for memberships due to medical or special circumstances can be requested with appropriate documentation and must be approved by an authorized Recreation and Culture staff member. Refunds will be pro-rated base on withdrawal approval date and a $10 administration fee will be applied.
Recreation & Programming
Volunteer in a multitude of programs such as art, sports, and special events.
Examples of responsibilities include:
Running or supporting a program (basketball, volleyball and soccer)
Running or supporting skate programs ( public skating, stick and puck)
Helping with a special events
Youth Volunteers (minimum 14yrs)
Youth Volunteers support the recreation team while they gain valuable experiences and even graduation volunteer hours.
Examples of responsibilities include:
Providing assistance in programs (basketball, volleyball and soccer)
Sharing their talents as they mentor younger children.
Support with special events
CHILD SAFETY COURSES
At Home Alone | Ages 10+
In the At Home Alone program important skills are learned through interactive lessons and role play that help make both you and your child more confident when they are at home alone.
Babysitters Training | Ages 11+
The Babysitters Training course is designed to increase confidence and provide a hands-on experience and skills to be a great babysitter. This course teaches everything from responsible caregiving to babysitting job etiquette.
Location: Memorial Arena warming room
Date and Time: September 27 and October 25
from 5:00 - 7:00 pm
Cost: $50.00
Location: Western Financial Place
Date and Time: September 28 and October 26 from 9:30 - 4:00 pm
Cost: $100.00
Planning A Practice
W O R K S H O P
th
Date: October26
Time: 9am-2pm
Location: Western Financial Place Cranbrook ,2025 Meeting Room #3
Equips coaches to design safe, effective practices with smart structure and logistic
Guides coaches to select and integrate appropriate activities throughout the practice
Coaches receive certification through the Coaching Association of Canada (CAC), internationally recognized
SQUASH/WALLYBALL
Squash
Squash is an exhilarating, high-paced, competitive racket and ball sport played by two opposing players, one versus one, within a court that is walled off on all four sides The two players alternate hitting the ball with their racket at playable surfaces of the walls. Squash is also sometimes played with four total players with teams of two.
Location: Western Financial Place - Squash Court
Schedule: See schedule above
Drop-in rate: $10.51
Equipment rentals: $5.00 (see staff for more details)
Wallyball
A fast-paced and fun sport played on a racquetball court where teams of 2 to 4 players volley a ball over a net using volleyball rules with a twist! The walls are in play, adding exciting angles and strategy to the game Great for all skill levels and perfect for indoor recreation
Location: Western Financial Place - Squash Court
Schedule: See schedule above
Booking & pricing: Call front desk to book
PROGRAMS - YOUTH
Basketball
l March 12th 2026 with a Christmas break
Jr NBA is for Grades 4-6 and a national youth initiative designed to develop fundamental skills, sportsmanship and a love for the game of basketball This program is Kidsport approved and supported by City volunteer coaches Registration includes a ball, jersey and Basketball BC membership!
Cost: $175 00
Assessment Night
Players skills are assessed so they can be placed fairly on teams for the duration of the league. Register for the Tuesday assessment night and indicate which night you prefer to play for the season. Request for specific teams will be taken into consideration.
Location: Steeples
Date: Monday October 6
Time: 6:30-8:00 pm
League Practices
Monday Practices
6:30-8:00 pm
October 20 - December 8
Location: Steeples or Highlands
No programming Nov. 11
Tuesday Practices
6:30-8:00 pm
October 21 - December 16
Location: Steeples or Highlands
Location:
Varies by team (both Monday and Tuesday teams)
Schedule/teams will be posted after assessment night
League games beginning after Christmas break and will run till Thursday March 12th.
Sponsored by:
GRAMS - YOUTH
Sports FUNdamentals
This program will provide the those starting out in basketball with very basic ball handling skills, drills and games to develop ability in the sport. These programs will help prepare players for the Jr NBA program.
Little Kickers | Ages 3-4 yrs
For aspiring soccer enthusiasts. This is an introduction to the basic skills and rules of soccer.
Location: T.M. Roberts
Dates: Dates: October 9- November 27
Thursdays 5:30 PM - 6:10 PM
No programming on Oct. 13
es - December 1 :15 pm
Cost: $75.00
Super Soccer | Ages 5-7 yrs
For aspiring soccer enthusiasts. This is a continuation of Little kickers advancing on the skills and rules of soccer.
Location: T.M. Roberts
Dates: October 9- November 27
Thursdays 6:15 PM- 7:00 PM
Cost: $75.00
Volleyball
Volleyball Development | Grades 4-6
This eight-week program will provide skills that can be acquired in a practice setting. During each session, time is spent equally on skill development and game play. No significant volleyball experience required
Location: T.M. Roberts
Dates: October 6 - December 1
Mondays 6:00 - 7:30 pm
Cost: $125.00
No programming on Oct. 13
PROGRAMS - ADULTS
Pickleball
No programming on Oct. 13
Skill Development
This program is designed to introduce new players to the sport and allow beginners to practice their skills with people of equal ability. This is peer led and non-competitive. Ages 16 years +.
Location: Parkland
Dates: October 6- December 15
Mondays at 8:15 - 10:15 pm
Cost: $75.00
Volleyball
Adult Co-Ed
This volleyball league includes 10 weeks of play including a playoff night with prizes for all teams! Ages 16 years +.
Scheduled dates pending Gym availability
Semi Competitive
Location: Parkland
Dates: October 7 - December 16 (10 wks)
Tuesdays 8:15 - 10:15 pm
Competitive
Location: Parkland
Dates: October 9 - December 18 (10 wks)
Thursdays 8:15 - 10:15 pm
Cost: $175.00 per team
League/Playoff schedule will be determined once final registration has closed.
PROGRAMS - SENIORS
Mobility Program Enhancement
Description: Do you want to build confidence in a fun social atmosphere while gaining better balance and becoming more motivated to try new activities?
Location: Western Financial Place Concourse
Dates & Times:
October 7 - December 12 (Monday & Thursday)
11:00 AM till 12:00 PM (noon)
Cost: Drop in $5.50 - Session
$80 (All sessions- 18)
Delivered by:
Supported by:
PROGRAMS - AQUATICS
Program Descriptions
Adult Lanes and Leisure : Adult Lanes and leisure is available for adults to swim laps, exercise, water walk, hot tub, and enjoy the facility at their leisure. This runs during all operational hours.
The main pool and leisure pool are both available with the exception of the leisure pool being unavailable during Swim Lessons.
There will often be more than 1 lane available, however the following times will be restricted to 1 available lane:
Monday/Wednesday/Friday 11am – 12pm
Monday-Thursday 4pm – 6pm *Subject to change due to bookings.
Parent and Tot: A time where caregivers with toddlers can come and enjoy the water in the Leisure Pool. Enjoy our tot slide, water toys, and water features. Expect to share the leisure pool and hot tub with lots of little kids during this time. Waves & slide are left off.
Family Swim: A time set aside for families with young children to enjoy the warm and shallow water of the wave pool without the crowds. Children must be accompanied by a parent or guardian over the age of 16 years. Waves & slide are left off.
Public Swim: All facilities will be open including the main pool, leisure pool, hot tub, steam room, and sauna. Other water features will be open and running periodically throughout the swim as well, including the bubble pit, rain drop, waves and slide.
Swim Lessons: Organized instructional programs and lessons are being provided. Priority for space will be given to our instructional programs therefore most of the facility is not accessible for public use. There is no access to the leisure pool, and much of the lane pool will be occupied as well. Waves & slide are left off.
AQUAFIT Program Descriptions
Deep Aquafit: Deep-water training provides a unique and open environment free from gravity and impact. Classes will incorporate cardiovascular and muscle conditioning exercises. This is a challenging workout for both skilled and unskilled aquatic fitness participants. It is recommended that participants utilize the buoyancy belts (available in the equipment room), however is not mandatory. This class takes place in the deep end of the main pool
Joint Mobility: Helps to relieve pain, maintain or increase range of motion, strengthen weak muscles and improve circulation. This class focuses on stretching and flexibility, as well as muscle strengthening at slow speeds. This class is for those seeking injury rehabilitation, arthritis joint therapy or those wishing to improve their strength and range of motion. This class takes place in the wave pool
Shallow Aquafit: Shallow water aquafit has the benefit of providing excellent cardio, strength, and flexibility training. Aquafit is low impact and stress on the body and is excellence for those who experience joint issues and want to improve in weight bearing activities. This class takes place in the shallow end of the main pool
Senior Aquafit: Senior aquafit has the benefit of providing excellent cardio, strength, and flexibility training. The option to work at a transitional depth (neck deep with or without a buoyancy belt), provides participants who experience lower body joint issues, to participate and improve in all weight bearing activities.
Children under the age of 7 MUST be accompanied by a responsible person 16 years or older and must be within arm’s reach at all times. (Even if a child is wearing a lifejacket)
Bootcamp Aquafit: Dive into high-energy exercise with our Bootcamp Aquafit class! Get ready to crank up the cardio, boost your endurance, and increase your stamina. The instructor will be encouraging and motivating all participants in a bootcamp style. This class takes place in the deep end of the main pool during the evenings, and in the shallow end of the main pool on Saturdays.
*Sometimes unforeseen events may lead to some facilities or features being closed.
SWIM LESSONS
SWIM LESSONS
4 x 15 m.
Swimmer 4
These intermediate swimmers will swim 5 m underwater and lengths of front, back crawl, whip kick, and breaststroke arms with breathing Their new bag of tricks includes the completion of the Canadian Swim to Survive® Standard. They'll cap it all off with front crawl sprints over 25 m and 4 x 25 m front or back crawl interval training
Swimmer 5
These swimmers will master shallow dives, cannonball entries, eggbeater kicks, and in-water backward somersaults They'll refine their front and back crawl over 50 m swims of each, and breaststroke over 25 m. Then they'll pick up the pace in 25 m sprints and two interval training bouts: 4 x 50 m front or back crawl; and 4 x 15 m breaststroke.
Swimmer 6
These advanced swimmers will rise to the challenge of sophisticated aquatic skills including stride entries, compact jumps and lifesaving kicks like eggbeater and scissor kick They'll develop strength and power in head-up breaststroke sprints over 25 m. They'll easily swim lengths of front crawl, back crawl, and breaststroke, and they'll complain about the 300 m workout.
AQUATICS Guidelines
Upon entering any municipal facility, participants agree toput safety first andtreat thefacility, fellow users, and staff with respect. Those who act in a disrespectfulmanner orfail to follow policies and procedures may have their access suspended.
Safe, Respectful, Inclusive.
Cranbrook Recreation and Culture promotes a positive environment based on mutual respect and cooperation. Staff and visitors can help achieve this by:
• Creating a safe, positive, and inclusive environment for all participants
• Treating fellow participants, staff, equipment, and facilities with respect
• Ensuring expectations, regulations, and policies are followed
• Everyone has a role in supporting a positive, safe environment
Cell Phones
To protect the privacy and property of customers and visitors, we have guidelines for the use of cell phones, cameras, camera-equipped cell phones and PDAs, as well as other recording devices in City of Cranbrook facilities.
Use of cell phones, PDAs, cameras, and other recording devices is restricted in the Cranbrook aquatic center
NEW: The public must speak with the Aquatic Manager before taking any photos while at the pool. Arrangements can be made to accommodate requests for individual and group photos.
Change Rooms/Washrooms: Please turn off and store cell phones/PDAs/cameras/recording devices when using the change rooms or washrooms Taking pictures within change rooms or washrooms is against the law
NEW: Cell phones are restricted to the viewing area and bleachers within the pool vicinity Swimmers are now permitted to leave their cell phones in the aforementioned areas at their own risk
Cash Counters: For security reasons and to protect the personal information of patrons, taking photos in the cash counter area is prohibited
Public Areas (Lobby, Arena, Courts, Classrooms, Party Room): Photos are permitted in these public areas with the permission of a staff member.
Patrons are encouraged to report any individuals using a cell phone/PDA/camera or other recording device in a suspicious manner to a staff member immediately.
If patrons have any concerns or questions regarding these guidelines, they should talk to the Aquatic Supervisor.
Individuals who do not comply with these guidelines or are using these devices in a suspicious manner will be asked to leave and/or be banned from the facility or be charged by Cranbrook Police Service under the Canadian Criminal Code.
AQUATICS Guidelines
Emergencies
If someone needs your help, please assist if it is safe to do so.
If you witness a dangerous situation or an emergency, notify a staff member immediately. In the event of a major emergency, an alarm may be sounded, and the area evacuated. Please follow staff direction and assist if asked.
Be prepared to provide a statement if you were a witness. It will help staff and emergency responders handle the situation, and help prevent a reoccurrence
First aid assistance is always available
Change Rooms
Children ages 0-4 years old may use the male or female changes rooms with their parent or guardian
Children of the opposite gender ages 5 years or older must use the family change room or the change room of their gender
Family Change Room is for use by parents with children up to ages 12 years old and individuals who require assistance or privacy due to special circumstances. A parent or guardian must accompany their child when using the family change room. Family Change Room is gender neutral.
Lost, Stolen, Damaged Items
Lost or stolen items are not the responsibility of the City of Cranbrook’s Recreation and Culture Department. Clients are encouraged to leave valuable items at home, or locked away if lockers are available for use.
The City of Cranbrook’s Recreation and Culture Department is not responsible for damage to vehicles that take place on municipal property
Private Promotion/Business
Individuals are not permitted to promote products or services they represent while using the pool External fitness instructors, swimming instructors, therapistsand personal trainers are not permitted to privately train or host classes at the pool unless authorized by Municipal staff
Release, Waiver, and Indemnity
The participant (or parent or guardian if Participant is under the age of 18) voluntarily assumes any risk of injury or damage in connection with the use of services or facilities, and releases, discharges, and agrees to indemnify and save harmless the City of Cranbrook and its employees, agents, and volunteers from any liability, claim, demand, or cost whatsoever incurred arising out of the participation of the Participant in the program at the facility.
Proud supporter of the Mobility Enhancement Program
