2024 Business Plan

Business Plan

City of Cranbrook

City of Cranbrook

Corporate Overview

Values

Our Decision-Making Lens INCLUSIVITY

All are welcome in Cranbrook. We believe in the value of community and will enhance a sense of belonging as we look toward the future.

PROGRESSIVENESS

We will explore innovative opportunities with local and regional partners that will enhance the quality of life for all in Cranbrook.

RESPONSIVENES

We will enhance communication with our citizens and provide greater opportunities for input. We will listen and respond to community needs and concerns.

SERVICE EXCELLENCE

We are elected to provide the best services, programs, and amenities. We will focus on meeting community needs to the best of our ability and capacity every day.

TRANSPARENCY

We are committed to openness and accountability to our residents. Cranbrook will strive for continuous improvement through the use of best practices.

Table of Contents

Mission Statement

HOW WE ACHIEVE OUR VISION

Where a sense of belonging, innovation, and diversity meet. Cranbrook is a regional economic, social, and cultural centre. The best place to call home.

Pillars and Goals

A ROBUST, RESILIENT AND DIVERSIFIED ECONOMY

1. Continue to Build a Safe and Vibrant Community in Which to Live and Work

2. Foster Strong and Diverse Economic Relationships

3. Create a Supportive Environment for Growth in Housing and Economic Development

Vision

WHAT SUCCESS LOOKS LIKE

Cranbrook is a vibrant community surrounded by natural beauty. Find your opportunities here.

4. Focus on and Support our Community’s Key Economic Drivers

QUALITY INFRASTRUCTURE AND ENVIRONMENTAL STEWARDSHIP

1. Provide City Infrastructure that is Reliable and Responsive to our Current and Growing Community

2. Be Progressive in Protecting and Enhancing our Natural Environment

3. Explore ways to Reduce Cranbrook’s Overall Carbon Footprint

A WELCOMING AND INCLUSIVE COMMUNITY

1. Enrich the Quality of Life for All Who Live in Cranbrook

2. Enable the Provision of Attainable and Accessible Housing

3. Foster a Caring Community

LEADERSHIP AND ORGANIZATIONAL EXCELLENCE

1. Continuously Improve a Strong Governance Structure

2. Deliver Effective and Efficient Programs and Services to Residents Every Day

3. Focus on Partnerships and Relationships

4. Engage Deeply and Effectively within our Community

5. Provide the City with Useful and Current Bylaws, Policies, Plans and Committees

2024 Financial Plan Overview

Financial Plan Overview and Property Taxes

Each year, the City prepares a balanced budget that governs how much it needs to spend to provide services for that year, and how much revenue is required to fund those services. The annual budget is part of the City’s Five-Year Financial Plan Bylaw, which was adopted on February 5, 2024 this year.

The total tax levy for 2024 will be $35,794,168 including the cumulative road dedicated tax of $3,409,425. The road dedicated tax is collected solely to fund road related capital works projects like road surface maintenance and sidewalk replacements.

The 2024 general municipal property tax increase for an average residential property in Cranbrook is projected to be 8.32%. BC Assessment Authority has valued the average residential property in Cranbrook at $468,000 for 2024. Using this assessed value, the projected annual municipal property taxes will be approximately $2,848, before the Provincial Homeowner Grant.

City of Cranbrook

2024 General Municipal Tax Levy

Impact of 2024 Utility Fees and Frontage Tax

For an average home in Cranbrook with solid waste collection, the projected annual 2024 utility and frontage tax fees will total $1,136.25 ($3.11 per day).

The 2024 monthly utility fees for water, sewer, and solid waste (including solid waste collection) will be $68 per month.

The monthly breakdown of user fees are:

Water $26.50

Solid Waste Landfill $10.00

Sewer $23.00

Solid Waste Collection $8.50

The annual frontage tax charge for water and sewer in 2024 (based on an average lot size of 15.25m) will be $320.25 ($152.50 sewer; $167.75 water). Frontage tax appears on the annual Property Tax Notice.

2024 Capital Projects

Like most communities, Cranbrook faces significant costs related to the replacement and maintenance of our infrastructure. The projects identified in the 2024 – 2028 Five-Year Financial Plan have been identified as priority projects.

Whenever possible, capital projects are funded from reserve funds. In 2024, 76% of projects will be paid for by reserves and borrowing. The remainder will be funded from grants (17%) or other tax revenue (7%).

2024 Capital Projects by Department

FINANCIALS 2024 Budget

Canadian Rockies International Airport

Mission Statement

To serve the region by becoming the airport of choice and to provide the City of Cranbrook with a safe, friendly, clean, efficient, and sustainable airport with a local sense of place.

WORK PLAN 2024

• Dump Truck and Plow purchase

• Airfield Lighting Replacement with LED to include replacement of cabling, transformers, and Airside Guidance Signage

• Training Centre (Firehall) Roof repair and replacement

• Replacement of Staff 21 Pick-up Truck (EV)

• ATB Passenger Baggage Carts

• ATB Window replacements

• Airport Security Cameras/Software

• ATB Accessibility Audit/Updates

• ATB Tourism & Advertising Infrastructure

• Airport Water/Sewer System Condition Assessment

• Firehall and Maintenance buildings Energy Improvements (lighting and heating)

• EV Charging Stations (x10)

• HVAC System Replacement

• Regulatory Compliance Review/Master Planning

Department Overview

The diversity of activities within each day of running the airport makes for a stimulating work environment. Daily duties include the performance of a multitude of physical inspections and maintenance, communications and general management that vary with the seasons. At YXC, we operate a robust Safety Management System, from simple checks to operational guidelines and directives, process guidance, risk analysis and mitigation, investigations, and quality assurance. Other daily responsibilities include business partner and customer communications, marketing and service development, financial planning and management, project management and customer service.

With nineteen tenants operating a wide variety of businesses, the airport has most of the daily activities and needs of a tiny community, ranging from building, grounds, roads/runways, water system and HVAC system maintenance to Food and Beverage concessions and Lease Management. Operating within Federal Regulation, exceeding regulatory compliance while growing strong relationships with airlines and business partners is core to our success. As a key catalyst for the economic growth and diversification of our entire region, the airport’s vision includes an expanding domestic and international market through a continued focus on air service development and the sustainability of air service providers.

City of Cranbrook Management Agreement

Elevate Airports Incorporated

CEO/President

Operations Manager

Airport Technicians

Financial Manager

Administrative Assistant

FINANCIALS 2024 Budget

• Submit application to the Child Care BC New Spaces Fund for the development of a new day care center in Cranbrook

• Complete the Recreation and Culture Service Review and receive a Plan that will identify ways in which our services can be further delivered in an effective and efficient way

• Develop and implement comprehensive corporate public engagement plan

• Updating and revising 2024 Accessibility and Inclusion Framework

• Solidifying Cranbrook’s interim Accessibility Committee into a fully established Accessibility Committee

• Review, update and amend Council policies and procedures as required

• Physical access control audit (IT)

• Network storage replacement (IT)

• Public Works network redundancy (IT)

Department Overview

Corporate Services, which is a self-managed team, provides a number of key functions to help support the entire organization:

• Preparation and distribution of Council Agendas and the Recording of Minutes of the various select and standing Committees of Council.

• Administer Oaths, Take Affirmations, Affidavits and Declarations and FOIPP requests.

• Project Management.

Chief Administrative Officer Executive Assistant to Mayor & CAO

Corporate Officer/City Clerk

Corporate Services Coordinator .50 FTE

Administrative Manager

Technical Operations Lead Systems Administrator

Service Desk and Network Support Technician

CORPORATE SERVICES TEAM (Supports Whole Corporation)

Information System’s Manager

Legislative & Policy Analyst

Communications Officer

Social Development Coordinator

WORK PLAN 2024 SOCIAL DEVELOPMENT

• Creation of a Social Development Strategic Plan

• Mobilization of Task Force to support success of Social Development Strategic Plan

• Advocate for appropriate seniors housing

• Social Enterprise Registered

• Continue to use Media platform to inform and engage the community

• Develop Madate Statement on social issues

• Maintain custody of Corporate Records, City Bylaws and Policies; and Corporate Services also support in Communications, and Information Technology (IT) Services.

Communications creates and maintains positive community and media relations and public awareness for the organization and the programs and services it delivers. It also coordinates and manages community engagement opportunities, management of emergency and crisis public messaging.

Cranbrook Public Library

Mission Statement

The Cranbrook Public Library strives to provide access to the world of learning, information, and ideas for all.

WORK PLAN 2024

• Plan for the Cranbrook Public Library’s 100th anniversary in 2025

• Build partnerships with community organizations to expand the range and number

• Offer more STEAM (science, technology, engineering, arts and math) programs, and expand the type of items that can be borrowed from the Library of Things

• Strengthen communications and marketing initiatives

• Continue to work on revitalizing the outside entrances to make them safer, more accessible, and welcoming

• Develop an indigenous relations policy.

• Offer professional development opportunities to the Library Board and employees so that they have the skills and knowledge to offer high quality library services to the community

Department Overview

Since 1925 the Cranbrook Public Library has striven to provide exceptional service to our communities. Through programs, collections, and services, the Library gives people opportunities to learn, share, and dream. Our Library offers welcoming and well-used spaces where people can meet, work, study, read, or just catch their breath.

Membership is always free for residents of Cranbrook and RDEK Area C, enabling members to borrow up to 40 items at a time from collections that have grown over the decades from focusing on books to include audiobooks, ebooks, films, ebooks, magazines, cake pans, radon detectors, and more. In the springtime, members can even borrow seeds to plant in their garden.

Members can also book a time use Idea Lab equipment. Record a podcast, interview or lay down a track in the sound recording booth, print an object with the 3D printer, create a digital painting on the digital art

Programs include everything from the always-popular Storytime, Summer Reading Club and author readings, to programs that build social connections: Wine & Paint, Board Game Nights, Scrapbooking Weekends. Other programs inspire new ways of thinking: Science Saturdays, Coding Workshops, Slime-making Sessions.

Services range from access to wi-fi and computers, one-on-one tech help, to supervising exams for people furthering their education online. Our friendly and welcoming staff still helps people find their next favourite author, book or film.

FINANCIALS 2024 Budget

Engineering & Development Services

Mission Statement

To use creativity and innovation to enhance quality of life opportunities in the City.

WORK PLAN 2024

BUILDING & BYLAW SERVICES

• Bylaw and RCMP Joint Initiative

• Bylaw and Policy Development

PLANNING & DEVELOPMENT SERVICES

• Zoning Bylaw

• Housing

• Food Charter

• Active Transportation Plan

PLANNING & DEVELOPMENT SERVICES

• Subdivision & Development Servicing Bylaw

• 2024 Capital Works Program

• Lagoons Upgrades Phase 1 & 2 Completion

• Gold Creek Dam Design & Planning

• Flood Plain Bylaw

• DCC Bylaw Update

ECONOMIC DEVELOPMENT

• Downtown Revitalization

• Tourism Master Plan

• Wayfinding and Signage Program (Grant Dependent)

• Workforce Development Strategy (Grant Dependent)

• Strategic City Land Development

Department Overview

The Engineering & Development Services department is multi-disciplinary and oversees many core services provided by the City. It includes Land Use Planning and Development, Engineering, Infrastructure Planning, Building Inspection Services, Bylaw Services, and Economic Development.

The department manages planning and approvals for new housing and developments as well as infra-

structure upgrades and renewals required to service a growing and changing city. Through Bylaw Services, the department focuses on education and compliance with the aim of providing a safe and healthy community. The Economic Development functions supports growth, development, and economic activity through industry attraction, land development, and strategic partnership initiatives.

Mission Statement

With a focus on outstanding performance in areas of financial planning, management and reporting, accountability, and customer service, the Finance department supports Council, individual departments, and residents of the City, by providing sound, strategic financial planning, accurate and timely financial information, and always searching for ways to improve service to our customers.

FINANCIALS 2024 Budget

WORK PLAN 2024

• Migrate to new payroll system

• Implementation of PS 3280, Asset Retirement Obligation

• Amend Procurement Policy (in draft)

• Investment Policy (in draft)

• Debt Policy

• Amend Permissive Tax Exemption Policy

• Automate EFT Payments for Accounts Payable

Department Overview

The Finance Department is responsible for the financial administration of the City.

This involves general accounting, payroll, accounts receivable and payable processing, as well as the collection of property taxes and other fees and charges.

WATER

We oversee the annual budget process, corporate borrowing and investing, purchasing, insurance coverage and claims, and manage reserve and surplus balances.

We produce the City’s annual financial statements as well as other legislated financial reports.

Our staff support other City Departments by preparing historical financial data analysis, developing projections and forecasts, and assisting with grant applications and reporting.

Finance staff support the 311-call system as well as manage a large volume of in-person inquiries at City Hall.

2024 Budget

Fire and Emergency Services

Mission Statement

To provide efficient, effective professional emergency response and prevention services to our community.

To build and maintain a positive work environment that encourages and supports personal and team initiative in service delivery.

WORK PLAN 2024

• Efficient, effective emergency response

• Work on operational recommendations of Fire Department Master Plan

• Develop current Community Wildfire Protection Plan

• Determine operational and administrative requirements of Emergency and Disaster Management Act

• Increase database of inspectable business property pre-plans with a focus on large/ complex buildings

• Determine operational and administrative requirements of implementation of the Fire Services Act

• Wildland Urban Interface pre-planning and training

Department Overview

The role of the Fire & Emergency Services Department in Cranbrook is defined by Fire Services Bylaw No. 2676.

Every member of the department works hard to provide effective and efficient “Full Service” fire and rescue response to our community. This requires a focus on education, training and planning and is grounded in a public service delivery model that puts firefighter safety as a prerequisite to service delivery.

Cranbrook Fire & Emergency Services prides itself on delivering exceptional value-added services to our community through Fire Prevention and Public Education Programs. We feel very strongly that the goal of helping to keep our community safe must

include the prevention of emergencies. It is our goal to fully support our citizens in learning the skills they need to be safe. This is complemented by our Inspection Program, mandated by the Fire Services Act, which requires a regular schedule of inspections for all public buildings. Through these inspections, the fire department engages property owners to better understand and maintain the fire safety features present in their facilities. These inspections help ensure that our public spaces remain safe for users and owners while the building is occupied.

FINANCIALS 2024 Budget

Human Resources

Mission Statement

To provide the City with human resources services aligned with the City Strategic Plan and best practices.

WORK PLAN 2024

• Transition HR records and processes to an online HRIS system

• Complete the review of all policies and ensure all employees take refresher courses in Anti-Bullying and Harassment, Employee Code of Conduct, Conflict of Interest, and other emerging employment law issues impacting city employees

• We will enhance programs and resources focused on WCB, Resilience, Trauma and Psychological Safety to support city employees in dealing with mental health challenges

• Continue with Accessibility and DEI ProgramsImplementation & Accessibility Action Plan

• We will continue staff development programs with an emphasis on succession planning

• We will complete the review of Exempt Job Descriptions and evaluation

Department Overview

Human Resources (HR) provides the following strategic functions for the corporation:

• Provide labour relations advice to all city employees, lead bargaining and maintain collaborative relations with unions within the City.

• Develop and implement Human Resources policies and best practices, including modernization of the record-keeping of staff records through a reliable HRIS system.

• Provide recruitment and selection services.

• Designing and implementing staff development and training programs for the City.

• Develop and manage compensation, benefits, and staff wellness programs.

• Staff development programs including succession planning programs.

• Lead the Accessibility, Diversity Equity, and inclusion programs for the city.

• Provide advisory services on Occupational Health and Safety programs.

Public Works

Mission Statement

Public Works is committed to delivering high levels of service while focusing on efficiency and continuous improvement. Asset delivery is managed through continuous assessments which inform the development and implementation of an effective preventative maintenance and replacement program.

WORK PLAN 2024

• Cemetery Master Plan including a conceptual site plan and implementation strategy that ensures long-term sustainability and takes into account the needs of the community now and into the future

• Asset Management Program to improve the City’s asset information, preventative maintenance and inspection programs, and provide consistent and reliable data for long term planning initiatives

• RCMP Building Renovations

• Memorial Arena Structure Upgrades

• Mechanized Garbage Trucks and Bins

• Policy and Bylaw Reviews and updates

• Community EV Charging Plan

• Fleet Policy, Electrification and Replacement Plan

• Gyro Park Washroom Upgrades

Department Overview

Public Works oversees the monitoring, maintenance, and renewal of all major infrastructure assets, including roads, water distribution, sanitary and storm sewer, parks, and outdoor recreation facilities.

Public Works focuses on long-term asset management and effective preventative maintenance and replacement programs for the City’s infrastructure assets.

Fifty-three staff members with a vast skill set are designated to parks, waterworks, roads, fleet services, electrical, carpentry, plumbing and administration. Based on seasonal requirements, staff are allocated to the area where they are most effective in ensuring a collaborative and efficient approach to providing the core services that make our City function.

FINANCIALS 2024 Budget

Recreation and Culture

Mission Statement

Recreation and Culture Department promotes healthy lifestyles through the development of quality parks, facilities, recreation, and cultural opportunities.

We are leaders in the community facilitating services to residents and visitors, which enhance their quality of life.

We provide a challenging work environment, which stresses personal responsibility and development, an opportunity to participate, and the recognition of being an important part of a successful team.

WORK PLAN 2024

PROJECTS AND INITIATIVES

• Continue to attract special events, concerts and activities for our residents

• Recreation and Culture Service Review – led by a third-party subject expert

• Implementation of the City’s Asset management plan on the recreation facilities

• WFP Upgrades

- WFP Entrance Doors

- WFP Fire Alarm Control, Annunciator Panel & Heat and Smoke Detectors

- Dehumidification System

- Concession Security Gates

- EIFS Report and Study for replacement and upgrades at Western Financial Place

- WFP Refrigeration Condenser Replacement

- Aquatic Centre Tile work Replacement

- Squash Court Refurbishment

Department Overview

The Recreation and Culture department strives to bring a sense of community to the citizens of Cranbrook through access to recreation facilities, events, and programs.

The Department is guided by the values of providing parks, recreation, and cultural opportunities to everyone in our City, consistent with the responsible use of financial resources, the lifestyle, and the natural setting of our community.

The department oversees the programming, operations and maintenance of Western Financial Place, the Memorial and Kinsmen Arenas, Aquatic

Centre and numerous sports fields and parks. The department works closely with Public Works on outdoor facility maintenance and parks/trail development.

A variety of community programming is offered to all ages, including dog obedience for adults, fitness for seniors, youth sport programs, summer PLAY program, swim lessons and much more. The department also coordinates a variety of major concerts, community celebrations and sporting events, and works closely with many user groups who produce exciting local events.

FINANCIALS 2024 Budget

Royal Canadian Mounted Police

Mission Statement

The RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law, and provide quality service in partnership with our communities.

WORK PLAN 2024

• Increase visibility in the community through proactive patrols, joint safety patrols with City of Cranbrook Bylaws, Citizen’s on Patrol, attend community events and more

• Create and implement the Community Engagement Coordinator position

• Engage in and provide crime prevention and reduction programs, initiatives, and services to effectively address community concerns and crime trends

• Relaunch Cranbrook RCMP Volunteer Program

• Create and implement Records Supervisor position

• Strategic Planning sessions

Department Overview

The Cranbrook RCMP is committed to working with the community and all levels of government and partner agencies to support safe communities and maintain the public’s confidence and trust in the services we provide. Our areas of focus are informed by the municipality, the province of British Columbia, as well as national and federal priorities. We continue to work with our partners and stakeholders to identify and address pertinent issues that matter the most to our communities, to ensure we provide culturally responsive service delivery while increasing public trust.

RCMP

Our detachment is responsible for all emergency calls for service within the communities we serve and work in partnerships with dedicated Federal, Provincial and Municipal enforcement agencies for numerous overlapping mandates. Our support staff address non-emergency requests for assistance between the hours of 8:00 am and 4:00 pm, Monday to Friday with after hour requests forwarded to our Operational Control Centre in Kelowna.

Detachment

Commander

RCMP

Beyond the initial police response, investigational tasks are delegated to the appropriate internal resource in including our Enhanced Response Unit, Indigenous Police Service and Forensic Identification Services.