2021 Annual Report by City of Cranbrook

2021 Annual Report

CITY OF CRANBROOK

Members of Council

Table of Contents City Council Members & Mission Statement

Corporate Services

Message from Mayor

Public Works

Senior Management Team, Committee Membership

RCMP Cranbrook Detachment

Canadian Rockies International Airport

Statement of Financial Information

Recreation and Culture

Management’s Responsibility for Financial Reporting

Cranbrook Public Library

Independent Auditor’s Report

Engineering & Development Services

Financial Information

Finance

COVID-19 Restart Grant Revenue 2021 Grants to Non-Profit Organizations

Fire & Emergency Services

Statement of 2021 Property Tax Exemptions

Human Resources

Left: Councillor Wesly Graham, Councillor Mike Peabody, Councillor Norma Blissett, Mayor Lee Pratt, Councillor John Hudak, Councillor Wayne Price, Councillor Ron Popoff.

DECLARATION AND IDENTIFICATION OF DISQUALIFIED COUNCIL MEMEBERS In accordance with section 98(2)(e) of the Community Charter, there were no declarations of disqualification made under section 111 of the Community Charter.

Mission Statement The Council and staff are committed to the continuing development of the City of Cranbrook as a successful and progressive community, and to preserving and further enhancing the high quality of life enjoyed by the citizens. Council will be responsive to concerns and provide an informed and committed leadership. A competent, skilled staff of high integrity will use available resources as efficiently as possible, providing high quality services to meet the needs and address the concerns of residents and employers. Council and staff will work cooperatively with the citizens of the City of Cranbrook, organizations within the community, other municipalities and other levels of government in order to achieve the maximum benefit for the community.

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CITY OF CRANBROOK 2021 ANNUAL REPORT

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Message from the Mayor

Senior Management Team Mark Fercho Chief Administrative Officer Charlotte Osborne, CPA,CGA Director of Finance, Chief Financial Officer Scott Driver Director of Fire and Emergency Services Stacy Paulsen Director of Recreation and Culture Ron Fraser, P.Eng Director of Engineering & Development Services Derrick Anderson Director of Public Works Ndaba Dube Director of Human Resources

The COVID-19 Pandemic continued to effect the lives of our residents and many of our City operations. However, with the resiliency and determination of our residents and City staff, we survived. The momentum in economic development and housing projects we experienced in the 5 years leading up to 2022 continued. 2021 building permits were $70 million, a very great number considering 2020 was an unprecedented $93 million. This was a large injection of funds into our local economy. This positive momentum is already trending into 2022. We continued to invest in our own Community infrastructure with our Capital Works Program which included a large project with our Sewage Lagoons, sewer and water main and roadwork replacement throughout areas of the city.

We started the work to develop a new up to date Official Community Plan (OCP) which should be completed in 2022. This will help provide direction in the planning and development of the city today and in the future.

tourism. COVID-19 has restricted travel and a lot of people are travelling closer to their home now. We are taking advantage of this by marketing the City and all the great amenities this area has to offer.

Downtown Revitalization is another project we started to enhance the resident and visitor experience in the downtown area. The goal here is to bring people back to the downtown area during the daytime but also enhance the nightlife after business hours.

Looking forward to 2022 we are more committed than ever to:

Economic development continues to show success with the opening of many new businesses and expansion and growth of some existing ones. Working with Cranbrook Tourism we are doing a major tourism plan to coincide with the boom we are experiencing in

Corporate Partners Staff Sergeant Barry Graham NCO, i/c Cranbrook Detachment Royal Canadian Mounted Police

• exercise financial responsibility;

Tristen Chernove, Airport Manager Canadian Rockies International Airport

• infrastructure replacement and maintenance; and

Ursula Brigl, Chief Librarian Cranbrook Public Library

• promote economic growth for the City and our business community. We offer “Mountains of Opportunity” and we are “The Basecamp of the Kootenays”.

Legal Counsel The Merged Law Firm of Lidstone and Murdy & McAllister; Rockies Law Corporation Bank - Bank of Montreal Auditors - BDO Canada LLP

Thank you, Mayor Lee Pratt

2021 Council Appointments & Representation - Committees Advisory Planning Commission (APC) Councillor Norma Blissett, Councillor Wes Graham Cranbrook Public Library Board Councillor Wayne Price Heritage Committee Councillor Wayne Price Cranbrook History Centre Councillor Ron Popoff Cranbrook Social Planning Society of Cranbrook and Area Councillor Mike Peabody Cranbrook Chamber of Commerce Councillor John Hudak Cranbrook Tourism Society Board Councillor Ron Popoff Ktunaxa Kinbasket Treaty Advisory Committee Councillor John Hudak; Alternate Councillor Wayne Price Regional District of East Kootenay Board and Kootenay East Regional Hospital District Board Mayor Lee Pratt, Councillor Wes Graham Alternate: Councillor Norma Blissett & Councillor Ron Popoff

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CITY OF CRANBROOK 2021 ANNUAL REPORT

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Canadian Rockies International Airport The diversity of activities within each day of running the airport makes for a stimulating work environment. Daily duties include the performance of a multitude of physical inspections and maintenance, communications and general management that vary with the seasons. At YXC we operate a robust Safety Management System, from simple checks to operational guidelines and directives, process guidance, risk analysis and mitigation, investigations and quality assurance. Other daily responsibilities include business partner and customer communications, marketing and service development, financial planning and management, project management and customer service. With nineteen tenants operating a wide variety of businesses, the airport has most of the daily activities and needs of a tiny community, ranging from building, grounds, roads/ runways, water system and HVAC system maintenance to Food and Beverage concessions and Lease Management. Operating within Federal Regulations, exceeding regulatory compliance while growing strong relationships with airlines and business partners is core to our success. As a key catalyst for the economic growth and diversification of our entire region, the airport’s vision includes an expanding domestic and international market through a continued focus on air service development and the sustainability of air service providers.

Mission Statement: To serve the region by becoming the airport of choice and to provide the City of Cranbrook with a safe, friendly, clean, efficient and profitable airport with a local sense of place.

The Pandemic has arguably hit the air travel industry harder than any other. CRIA saw immediate impacts, bottoming out at less than 80% of pre-Covid ridership and revenue. After navigating and responding to two years of the greatest suppression of the air travel industry, optimism is palpable throughout the sector as we see a global stabilization of the COVID-19 pandemic. Most recent announcements of the elimination of COVID-19 testing to enter Canada will have a rapid positive impact on the travel markets. At YXC, Air Canada, WestJet and Pacific Coastal are immediately responded to the lift in demand and have added frequency and capacity to their schedules. 2022 is shaping up to be a positive year for aviation, building back toward the pre-pandemic travel environment.

2021 RUNWAY SWEEPER

HVAC UPGRADES

• A tow behind runway sweeper was added to the airport’s fleet. The Aebi Schmidt sweeper is larger and more powerful than previous models at YXC. The new sweeper is able to maintain key surfaces in 25% less time.

• The Heating Ventilation and Air Conditioning system in the Air Terminal Building were upgraded. The new system is more efficient and will improve comfort for building users.

CONDITION ASSESSMENT OF AIRFIELD LIGHTING • All airfield lighting components were assessed. Based on this assessment a grant application was submitted for replacement/upgrade of systems at end of service life. Construction is planned for 2023 and will include installation of LED lights.

2022 VEHICLE CHARGING STATIONS • 5 to 10 level 2 vehicle charging stations will be installed in the parking lot.

DUMP TRUCK AND PLOW • Replacement of 1980 Mack Plow truck with new unit.

FIREHALL AND MAINTENANCE BUILDING ENERGY IMPROVEMENTS • Replace firehall furnaces and thermostats. Upgrade wash bay lights to LED. Replace exterior lights.

2023-2024 PURCHASE NEW SNOWBLOWER • 1984 SMI snowblower is at end of service life. New higher tonnage unit will reduce runway occupancy time.

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CITY OF CRANBROOK 2021 ANNUAL REPORT

REPLACE PRECISION APPROACH PATH INDICATOR LIGHTS. • Lights will be at end of service life.

CITY OF CRANBROOK 2021 ANNUAL REPORT

CONDITION ASSESSMENT OF AIRPORT WATER/SEWER SYSTEM • Majority of water system was installed between 1970 and 1980. The system will be assessed by engineers to identify components which have reached end of service life.

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Recreation and Culture

Mission Statement: The Recreation and Culture Department promotes healthy lifestyles through the development of quality parks, facilities, recreation, and cultural opportunities. We are leaders in the community facilitating services to residents and visitors, that enhance their quality of life. We provide a challenging work environment, which stresses personal responsibility and development, an opportunity to participate, and the recognition of being an important part of a successful team.

The Recreation and Culture Department strives to bring a sense of community to the citizens of Cranbrook through access to recreation facilities, events and programs. The Department is guided by the values of providing parks, recreation and cultural opportunities to everyone in our city, consistent with the responsible use of financial resources, the lifestyle, and the natural setting of our community. The department oversees the programming, operations and maintenance of Western Financial Place, the Memorial and Kinsmen Arenas, Aquatic Centre and numerous sports fields and parks. The department works closely with Public Works on outdoor facility maintenance and parks/trail development. A variety of community programming is offered to all ages, including dog obedience for adults, fitness for seniors, youth sport programs, summer PLAY program, swim lessons and much more. The department also coordinates a variety of major concerts, community celebrations and sporting events, and works closely with many user groups who produce exciting local events.

2021 ARENA UPGRADES

DOG PARK

• Complete arena upgrades – including replacement of lighting control systems, rebuilding plant compressor, the construction of a female dressing room and completing exterior surface assessment at Western Financial Place.

• Worked with Parks staff to develop and complete a second off leash dog park at Moir Centennial Athletic Park.

CRANBROOK BUCKS • Worked successfully with our new Cranbrook Bucks BCHL team to launch their inaugural season.

2022 CONFEDERATION PARK

SPECIAL EVENTS AND CONCERT

WESTERN FINANCIAL PLACE UPGRADES

• Complete upgrades to Confederation • Attracting special events and concerts, • Various upgrades at Western Financial Park (natural area) including trail post COVID-19, to return Cranbrook as the Place including outdoor LED screen upgrades, wildlife viewing tower, toilet premiere event center for the region. replacement, new diving board, and shade/picnic structure. overhaul customer service area, and new automated entry door system.

2023-2024 WESTERN FINANCIAL PLACE UPGRADES • Western Financial Place upgrades including an arena dehumidification system and the replacement of the refrigeration condenser.

KINSMEN ARENA UPGRADES • Upgrades to the Kinsmen arena including exterior cladding, sound system and exhaust fan.

CURLING CLUB ROOF • Replacement of the curling arena roof, contingent on 2022 assessment.

Photo: Nick Nault

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CITY OF CRANBROOK 2021 ANNUAL REPORT

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Cranbrook Public Library The Library recognizes that people love to read, need to keep learning throughout their lives and want to connect with each other to share ideas in a welcoming place. Each day, Library staff is committed to meet people’s information and literacy-related needs by providing access to a diverse range of services, programs and resources. The library enables people to: • Borrow or access books, DVDs, audiobooks, ebooks, magazines, streaming videos, and digital resources; • Participate in literacy-based programs for all ages, such as storytimes, author events, coding workshops, seminars; • Access online resources by using the public computers, free wireless access, and printing services; • Find answers to any question they may have, from getting a critical piece of information to what they can read next; • Get one-on-one technological assistance on topics such as how to: use a tablet, protect personal information online, access government services, connect with others via email and social media, download and use apps; and • Meet with others, take exams, do homework, take a break from a busy day, or sit and read for a while. Mission Statement: The Cranbrook Public Library reaches out to support the needs and aspirations of everyone in our community. It promotes literacy and provides access to the world’s information, ideas and cultures by offering a range of services in a welcoming, respectful environment.

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In addition to offering a variety of programs, whether virtual or outdoors, free Wi-Fi and computer access, and a broad range of material – print, audiovisual and digital – for people to borrow, the Library focused on three projects in 2021.

• The Library is committed to reducing barriers so people can access its services. Fines on overdue materials can present a significant barrier, particularly for children and people with a low or fixed income. The Library Board decided that the Library would go permanently fine-free starting in 2022 based on the experience of going temporarily fine-free during the pandemic. Patron response has been overwhelmingly positive, the amount of overdue material has not gone up significantly, and staff time spent dealing with overdue material decreased significantly. This has freed up staff resources and has made it possible to fully staff both service desks during the opening hours and given staff more time to spend on other services and programs.

LIBRARY WEBSITE REDESIGN

IDEA LAB PROGRAMMING

• The Library’s website will be redesigned to align with current design practices to make it easier for users to access online services and digital resources, and to better integrate with social media platforms.

2021 LIBRARY GOES PERMANENTLY FINE-FREE

2022

FURNITURE REFRESH

BUILDING THE IDEA LAB

• Prior to the pandemic, the Library had predominantly wooden chairs and tables, with some of the chairs being more than 50 years old. Unfortunately, wood could not withstand the increased cleaning and sanitation required during the pandemic. This prompted the Library to conduct a thorough needs assessment which also found that the CD bins took up too much space during times of physical distancing requirements, that the DVD shelves were overcrowded, and that people needed more individual work spaces. The Library used this information to replace furnishings throughout the facility.

• The Library acquired the furnishings and equipment for the Idea Lab, configured and tested it, and began planning the programming that will introduce people to the equipment.

CITY OF CRANBROOK 2021 ANNUAL REPORT

• After a 2-year delay created by the pandemic, the Idea Lab will finally launch in 2022. It will feature a variety of digital tools including a sound recording booth, 3D printer, digital illustration workstation, and digitization equipment.

2023-2024 INCREASING RANGE OF MATERIAL FOR PEOPLE TO BORROW • The Library’s core mandate is to make the world’s information, ideas and culture accessible to everyone. The key way the Library fulfils its mandate is to offer collections that cover a broad range of topics in a number of formats – print, audiovisual and digital – to best meet peoples’ diverse interests. Starting in 2024, the Library will increase the amount and diversity of material that people can borrow in all formats.

PUBLIC TECHNOLOGY TRAINER • Previously funded through grants, the Public Technology Trainer will become a permanent part-time position in 2024. This will enable the Library to plan for the longterm provision of technologyrelated programs.

CITY OF CRANBROOK 2021 ANNUAL REPORT

LIBRARY EXTERIOR REVITALIZATION PROJECT • Revitalizing the outside spaces around the Library’s entrances will create a welcoming outdoor civic space at the northern end of the downtown core and address safety issues. The project’s completion will coincide with the Cranbrook Public Library’s centenary, celebrated in 2025.

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Engineering & Development Services Our Department addresses growth within the City and regulates activities. It includes Planning and Development, Engineering, Building Services, and Bylaw Services. If you want to build a garage, construct an apartment building, have concerns about whether there’s sufficient underground services to support a development you are contemplating, want to subdivide a parcel of land, or have issues with animals running at large, we are who you contact. We look after building permits, development permits, variances, OCP and zoning bylaw amendments, development inspections, and bylaw complaints. While our department is heavily driven by mandated legislation, regulations, standards, and bylaws, it is our goal to put a human face on what we do, help you achieve success in your project, and have bylaw issues addressed professionally and efficiently. The City has seen exceptional development in the last 5 years; with building permit values quadrupling in that period to the $60M dollar range annually. At the same time, developers are helping with accommodation requirements identified in the Housing Needs Report by constructing large multi-family housing projects. As economic opportunities increase, there is more available housing to accommodate new workers and their families, and provide more choice for seniors and young professionals.

2021 DOWNTOWN REVITALIZATION MASTER PLAN Mission Statement: To use creativity and innovation to enhance opportunities in the City both in quality of life and economic development.

• Consultant was procured, advisory committee was selected, engagement took place in various forms (pop-up venues), online workshops held, and presentation made to Council. Project is well underway and looks to be completed by Spring 2023.

OFFICIAL COMMUNITY PLAN • Consultant procured, meetings set up with department, initial community engagement took place, and presentation made to Council. Project well underway and anticipated completion is Spring 2023.

SECONDARY SUITES POLICY • Secondary Suites Policy was implemented; some illegal suite owners have come forward to apply during the amnesty period, but many more have come forward with applications for new secondary suites. In addition, the BC Energy Step Code, Step 2 level, was implemented in August 2021.

2022 CONTINUATION OF DOWNTOWN REVITALIZATION MASTER PLAN

CONTINUATION OF OFFICIAL COMMUNITY PLAN

UPDATED DCC BYLAW

• Concept design reviews, further • Through public engagement and analysis, • Updated DCC Bylaw to be implemented, engagement with public and refining themes for future growth of pending final approval by Council. Council, initial draft report to be Cranbrook, preparing recommendations prepared. and maps, initial draft report to be prepared.

2023-2024 SHADOW MOUNTAIN SEWER LINE • Pending successful conclusion of a Local Area Service Petition in 2022, complete construction of new Shadow Mountain Sewer Line in 2023.

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CITY OF CRANBROOK 2021 ANNUAL REPORT

UPGRADES TO SOUTH END OF 12TH AVENUE • Pending successful Local Service Area Petition in 2022, complete construction of upgrades to south end of 12th Avenue, including underground services, improved roadbed, and paving in 2023.

CITY OF CRANBROOK 2021 ANNUAL REPORT

ZONING BYLAW UPDATE • Undertake Zoning Bylaw Update in 2023, with likely completion in 2024. The goal is to commence work on this assignment after completion and acceptance of the Official Community Plan update in early 2023.

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Finance The Finance Department is responsible for the financial administration of the City involving general accounting, payroll, accounts receivable and payable processing, as well as the collection of property taxes and other fees and charges. We oversee the annual budget process, corporate borrowing and investing, purchasing, insurance coverage and claims, and manage reserve and surplus balances. We produce the City’s annual financial statements as well as other legislated financial reports. We also develop the annual tax rates based on Council’s stated objectives. Our staff support other city departments by preparing financial data analysis, developing projections and forecasts, and assisting with grant applications and reporting. Finance staff support the 311call system as well as mange a large volume of in-person enquiries at City Hall.

Mission Statement: With a focus on outstanding performance in areas of financial planning, management and reporting, accountability, and customer service, the Finance Department supports Council, individual departments, and residents of the City, by providing sound, strategic financial planning, accurate and timely financial information, and always searching for ways to improve service to our customers.

2021 REVIEW OF UTILITY FEES AND FRONTAGE TAXES

WATCH CLERK INITIATIVE

• Reviewed water and • Working with Human Resources sanitary sewer utility fees and the Cranbrook RCMP and frontage taxes to detachment, developed the meet operational asset second phase of the Watch management needs. Clerk initiative. The initiative Working in partnership focuses on freeing up policing with the Infrastructure resources by providing Planning and Delivery administrative support to regular Division, user fees were RCMP members. rebalanced and capital infrastructure funding level needs were updated resulting in resource levels that are better able to sustain the services.

FINANCIAL MODEL DEVELOPMENT • Working with Infrastructure Planning and Delivery Division, developed financing model for Victoria Avenue capital infrastructure replacements and upgrades.

2022 COMPLIANCE WITH ASSET RETIREMENT OBLIGATOIN (ARO) • Initiate work needed to comply with PS Section 3280 – Asset Retirement Obligation (ARO). This standard is effective for fiscal years beginning on or after April 1, 2022. The standard provides guidance on how to account for and report a liability for asset retirement obligations.

PAYROLL BUDGET • Complete transition of payroll budget to budget software wages and benefits module. This project was planned for 2021 but has been moved out to 2022 due to staffing changes.

HUMAN RESOURCES INFORMATION SYSTEM • Working with Human Resources to implement a human resources information system platform that integrates with payroll and electronic time and attendance.

2023-2024 FINANCIAL MANAGEMTN POLICIES • Expand suite of financial management policies. Priority will be given to policies that integrate and guide the funding mix for capital projects.

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CITY OF CRANBROOK 2021 ANNUAL REPORT

ASSET MANAGEMENT • Ongoing integration of Asset Management Plan into longterm financial plan. As the City’s Asset Management Plans mature, longer range financial planning is better informed.

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Fire and Emergency Services The role of Cranbrook Fire & Emergency Services (CF&ES) is to deliver safe, efficient, and effective fire and emergency response to our community. This requires a dedicated commitment to identifying, understanding and preparing for each of the risks that are present in our community. Safety requires a focus on education, training and planning that is grounded in a model of public service keeping safety as a prerequisite to response. Our team prides itself on delivering exceptional service to our citizens. This is accomplished through value-added Fire Prevention and Public Education programs. We believe that the prevention of emergencies has become fundamental in our path forward, and that there are tremendous opportunities in mitigating the impacts of climate change and weather events. Wildfire and flooding emergencies continue to be at the forefront of our thoughts as we move through the year, and as a result we have shifted our focus to increase functional capacity and expertise in these areas. In addition to the high visibility of the opioid crisis and houselessness in our community, there continues to be a steady evolution in the risks faced by our citizens. As a First Responder organization, we continually strive to understand the current risks and evolving challenges, and prepare for them in a responsible manner. Mission Statement: To provide efficient, effective professional emergency response and prevention services to our community. To build and maintain a positive work environment that encourages and supports personal and team initiative in service delivery.

2021 EFFICIENT, EFFECTIVE EMERGENCY RESPONSE AND PREVENTION

ENGINE BOSS/TASK FORCE TEAM LEADER

REPLACEMENT LADDER TRUCK AND BUSH TRUCK

• Efficient, effective emergency response and prevention services delivered to our community and its citizens 24 hours a day/ 7 days a week. This continues to be our primary focus, and the overwhelming majority of our work effort goes into preparedness and response to this end.

• Engine Boss/Task Force Team leader - a training initiative that aligns department operations at interface fire events with those of BC Wildfire Service. This ensures accountability, consistency and safety of staff when responding to wildland urban interface events.

• Our replacement Ladder Truck and Bush Truck were successfully put out to tender, and bids were received within the existing budget. Construction began with delivery scheduled for early/mid 2022.

2022 EFFICIENT, EFFECTIVE EMERGENCY RESPONSE AND PREVENTION • Efficient, effective emergency response and prevention services delivered to our community and its members 24 hours a day/ 7 days a week. This continues to be our primary focus, and the overwhelming majority of our work effort goes into preparedness and response to this end.

COMPREHENSIVE EDUCATION AND TRAINING • Comprehensive education and training in multi-family/multi-story residential strategies and tactics including firefighting operations and command and control.

INCREASE THE SCALE AND SCOPE OF FIRESMART • Increase the scale and scope of FireSmart work in our community to compliment the fuel mitigation we have been engaged in for more than a decade.

2023-2024 EFFICIENT, EFFECTIVE EMERGENCY RESPONSE AND PREVENTION • Efficient, effective emergency response and prevention services delivered to our community and its members 24 hours a day/ 7 days a week. This continues to be our primary focus, and the overwhelming majority of our work effort goes into preparedness and response to this end.

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CITY OF CRANBROOK 2021 ANNUAL REPORT

FURTHER EXPANSION OF OUR FIRESMART PROGRAM • Further expansion of our FireSmart program with an emphasis on managing this portfolio under one management contract. This aligns with the City’s strategic plan and will result in efficiencies in administration of these primarily grant funded dollars.

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Human Resources The Human Resources department continues to gain visibility and positive impact in staff development, Occupational Health and Safety, Labour Relations and overall policy development.

2021 SAFETY LEADERSHIP

Mission Statement: To provide the City with best practices in Human Resources service delivery.

• Recognizing a need for safety leadership for frontline supervisors, the City engaged the services of Kevin Burns Learning. This leadership program was introduced to a group of leaders who identified priorities and branding opportunities for the City of Cranbrook. A 12-week program will resume in 2022 for a selected core group of leaders.

LABOUR RELATIONS POLICIES AND TRAINING PROGRAMS • At the beginning of the year, Human Resources developed Labour Relations and Respect in the Workplace procedures to support all employees in managing behavioral expectations from each other. All Supervisors have taken the Labour Relations training and continue to receive courses on practical supervisory skills. This approach continues to improve teamwork in various workplace settings.

CORPORATE TRAINING ACROSS THE ORGANIZATION • Corporate Training continues to be our trusted approach in developing a culture of caring and high performance across the City. With 31 employees completing Project Management Training, the City has joined the leading Municipalities’ in BC on Project Management. A Project Management Office has also been established to monitor and ensure a standard approach to project documentation and implementation across the City.

2022 OCCUPATIONAL HEALTH AND SAFETY • The City will be continuing efforts on formalizing an Occupational Health and Safety program. This will provide clear guidance on topics such as hazard identification, injury reporting, incident investigations, workplace inspections, etc. The development of this Occupational Health and Safety Management System will improve consistency and standardization across all departments.

EQUIPMENT OPERATOR COMPETENCY TRAINING • Competency training programs and apprenticeships will be established to identify required mobile equipment training for all new and existing employees. The program will include a mix of online and hands-on practical training in addition to supervisor mentoring.

LEARNING MANAGEMENT SYSTEM • In 2021, a need to improve our database for acquisition, storage and utilization of training records was identified. We secured a Learning Management System from Business Information Systems and this is being implemented. The benefits of a Learning Management System will include standardized access to mandatory health and safety training courses, access to a wide selection of online courses relevant to City operations, ability to keep training records up to date and tracking training needs when required.

2023-2024 DEVELOPING HUMAN RESOURCES POLICIES • In 2023 and 2024, we aim to have fully developed all Human Resources policies and trained all employees. Leadership coaching and mentorship will be part of this ongoing support for leaders.

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CITY OF CRANBROOK 2021 ANNUAL REPORT

CORPORATE STAFF DEVELOPMENT PROGRAMS • These programs will continue to be provided based on annual priorities from staff. We believe a continuous learning culture will keep City employees abreast with the ever-changing world of Municipal Operations.

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Corporate Services

Mission Statement:

Corporate Services bridges the strategic direction of the municipality to its operational activities. Council direction, corporate and community goals, and stakeholder interests are all considered. The department includes the roles and duties of Corporate Administration, Communications, Economic Development and Information Technology (IT) Services. The core functions of Corporate Services are: • Overall management of the day-to-day delivery of municipal services; • Communication link between Administration and Council; • Support to Mayor and Council, fulfillment of statutory requirements; • Review and process improvements; • Preparation and distribution of Council agendas and the recording of minutes of Committees of Council; • Administer oaths, take affirmations, affidavits and declarations and FOIPP requests; • Strategic Plan implementation; • Project Management guidance and support; • Maintain custody of corporate records, City bylaws and policies; • Legislative services including bylaw and policy review, land sales and Land Titles filings; • Coordination of general local elections of Council and School District 5 and other processes requiring electoral approval; • Build and maintain community and media relations, and public awareness of City programs and services, provide emergency & crisis public messaging and build advocacy and relationship building across multi-levels of government; • Provides technology infrastructure and automation within the organization; and • Information technology services primarily provides network, application and desktop support, along with systems management support to all departments and the Cranbrook RCMP detachment.

Corporate Services is a professional and proactive team that is dedicated to enhancing partnerships, programs, and systems Mission Statement: for the community and Corporate Services the corporation. is a professional and proactive team that is dedicated to enhancing partnerships, programs, and systems for the community and EFFECTIVE GOVERNMENT the corporation.

2021

AND DELIVERY OF GOOD GOVERNANCE

• Review and update bylaws and governance policies. Many policies and bylaws were revised or created to provide for current, relevant framework to allow for a responsive and effective local government.

2021

ORGANIZATIONAL STRUCTURE REVIEW • Completed

PROJECT MANAGEMENT PROGRAM • Created the foundation and structure for the Project Management Program, which is a corporate-wide approach to project methodology and execution. Utilizing standardized Project Management processes and templates to maximize efficiencies, provide better quality and reduce risk.

CHOOSE CRANBROOK • Economic Developers Association of Canada National Award Winner

CONVERGX

• An important and positive first step forward in the reconciliation process between the City and Ktunaxa Nation.

• The BaseCamp of the Kootenays: ongoing investment attraction activities, City hosted two virtual events bringing together industry leaders and decision makers to generate cross-industry collaboration and partnerships.

• Implemented for staff and Human Resources.

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ELECTRONIC DOCUMENT MANAGEMENT SYSTEM (EDMS)

COUNCIL ORIENTATION PACKAGE • Development of a comprehensive Council Orientation Package & Training.

• Coordinate the 2022 General Local Election and School Board Trustee Election.

INTERCONNECT PROJECT

STAFF INTRANET SYSTEM

TOURISM MASTER PLAN AND ECONOMIC DEVELOPMENT STRATEGY • Completion of Tourism Master Plan and Economic Development Strategy.

• Completion of phase one of the Interconnect Project; start phase two, including tender or RFP for new server system.

ORGANIZATIONAL STRUCTURE REVIEW • Records Management Bylaw and Records and Information Management Program Manual were created and approved by Council. New additions added to the electronic records management system.

CORPORATE COMMUNICATIONS STRATEGY • Updated

INTERCONNECT PROJECT

WORK-FROM-HOME CAPABILITIES • Enhanced work-from-home capabilities in response to COVID-19 pandemic.

• Tender completed for Meraki portion of phase one of the Interconnect Project.

• Strategies recommended have been implemented.

CITY OF CRANBROOK 2021 ANNUAL REPORT

• Implementation of a staff Intranet System leveraging SharePoint to aid in paperless unified communication platform.

BUIILDING DISASTER RECOVERY • Building additional disaster recovery options for organization.

2023-2024 STRATEGIC PLANNING • Conduct a new Strategic Planning exercise with new Council and administration.

CITY BYLAWS AND POLICIES REVIEW • Ongoing review and update of City bylaws and policies to ensure compliance with current legislation and best practices.

SOCIAL MEDIA GOVERNANCE POLICY • Review and update of Social Media Governance policy.

BUSINESS RETENTION AND EXPANSION STRATEGY • Business Retention and Growth • Job Support and Creation

GOVERNANCE REVIEW

ELECTIONS

• Expanded inclusion into the Electronic Document Management System (EDMS) including the development of a Records and Information Management Procedure Manual.

INDUSTRIAL LAND DEVELOPMENT

KTUNAXA FLAG RAISING

IT TICKETING SYSTEM

2022

• Opportunity Identification Investment Attraction • Economic resiliency

DISASTER RECOVERY • Additional disaster recovery options under consideration.

DESKTOP VIRTUALIZATION FOR STAFF • Virtual desktop infrastructure (VDI) is an end user computing model enabling staff to connect remotely to their desktop on a central server.

FILEHOLD EDMS SYSTEM • Continued implementation and integration of records into FileHold EDMS system.

EMPLOYMENT LAND DEVELOPMENT • Employment Land Development Strategy (Industrial, Commercial & Retail).

TOURISM • Tourism Sector Growth and Support Strategy.

• VDI ensures quicker software deployments, centralized management, increased security and reduced downtime for staff

CITY OF CRANBROOK 2021 ANNUAL REPORT

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Public Works Public Works Department oversees the operations, maintenance and capital renewal of all major infrastructure assets, including water distribution, sanitary sewer, storm sewer, roads, sidewalks, parks and outdoor recreation facilities. Long-term asset and infrastructure planning and management is a key component of the department along with GIS and Mapping support. 60 staff members with diverse skill sets are designated to various departments, water works, parks, roads, fleet services, electrical, carpentry, plumbing, infrastructure delivery and inspection, and administration. Depending on the time of year staff allocated to different departments to meet the seasonal needs of the public works structure. The core department mandates include:

Mission Statement: Working to serve the public in a safe, prompt, courteous, efficient manner. Our dedicated employees strive to plan, design, inspect, build, and maintain public infrastructure in a manner that adequately preserves these assets for succeeding generations.

• Capital Works Program;

• Spray Irrigation Operations;

• Asset Management;

• Water & Wastewater Operations;

• Buildings & Park Maintenance;

• Fleet Management; and

• GIS and Mapping Solutions;

• Road & Sidewalk Maintenance.

2021 INFLUENT TRUNK MAIN • Removed and replaced the aging sanitary sewer trunk main, the new main deals with capacity issues and renews the asset that was failing in many locations.

CAPITAL ROAD AND INFRASTRUCTURE PROGRAM • The 2021 Capital Roads Program was a great success with the complete reconstruction of Innes Avenue and 2A Avenue, and an extensive repaving program on high priority streets.

WATER SUPPLY MASTER PLAN • Combined four strategic aspects of service: long-term supply management, source protection, treatment, and asset management. Next Steps: Design and tendering for work in progress.

LAGOONS DESLUDGING AND DIVERSION PIPELINE

• By integrating the strategic objectives for both the natural and built assets of the City, a holistic plan has been developed that will ensure the long-term viability of the City’s potable drinking water.

• This project will address the failing piping within the lagoon cells and remove the sludge; this will improve odor control and effluent treatment making the operation more effective and efficient.

2022 4TH STREET N – RECONSTRUCTION PROJECT • 4th Street N Phase 1 is a complete reconstruction of 4th Street from Victoria to 17th Avenue, will include upgraded water and sewer main and a new storm sewer infrastructure with oil grit separation treatment prior to discharging to Joseph Creek.

PUBLIC WORKS STORAGE AND WASH FACILITY • Provide an up-to-date facility for the production of winter brine solution and a heated area to properly clean and maintain equipment in the winter months.

2023-2024 VICTORIA AVENUE RECONSTRUCTION • Victoria Avenue is the City’s largest road corridor; it includes major water main trunk line, sanitary sewer trunk line and major storm infrastructure. This project will include replacement of the overcapacity infrastructure and the rebuild of the driving and pedestrian corridors.

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CITY OF CRANBROOK 2021 ANNUAL REPORT

UV DISINFECTION FACILITY – GRANT DEPENDENT • As part of the Water Supply Master Plan and the Treatment deferral application the UV disinfection facility is key to meeting ministry regulations and maintaining safe and secure drinking water for the City of Cranbrook.

CITY OF CRANBROOK 2021 ANNUAL REPORT

PRV 1 RECONSTRUCTION • Pressure Reducing Station 1 is the main station directly below the Phillips Reservoir; it controls the pressure for all the City’s major trunk lines. The reconstruction will replace the ageing pipe and address future capacity needs outlined in the Water Supply Master plan.

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Royal Canadian Mounted Police The RCMP (Royal Canadian Mounted Police) is Canada’s national police force providing many services from municipal policing to national security intelligence gathering. The Cranbrook Detachment is a hub and provides the community and surrounding rural areas with: • 24 hour Municipal and Rural Police Services; • Forensics Services; • General Investigation; • Police Dog Services; and • Indigenous Policing. As well, we have 10 holding cells and are a hub for surrounding detachments for prisoners that are being transported to correctional facilities. The Detachment Commander, S/Sgt. Graham is in charge of the Cranbrook Detachment consisting of: • 1 Staff Sergeant; • 2 Sergeants; • 6 Corporals; •19 Municipally funded Constables; • 4 Provincial Constables; • 2 Forensic Identification Service positions; • 3 Indigenous Police positions; • 1 Provincial Police Dog Service; and • 1 Public Servant. Mission Statement: The RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Carmon Spence is the Office Manager, reporting to S/Sgt. Graham and supervises 14 Municipal Staff as well as casual employees.

2021 IMPLEMENTING THE PILOT WATCH CLERK POSITION • Implementing the Pilot Watch Clerk Position – A valuable addition to the Watches. The Watch Clerk has been instrumental to the day to day operations assisting the Members with administration duties.

MODERNIZATION COMMITTEE • Modernization Committee – Key to improving morale within the detachment.

EDUCATING MEMBERS AND MUNICIPAL STAFF • Educating both Members and municipal staff.

2022 WATCH CLERK POSITIONS • Implementing 3 Watch Clerk Positions providing more administrative coverage for the Watches.

DETACHMENT RENOVATIONS • Detachment Renovations – Providing access to the secure compound from a separate exit/entrance. The access that is in place now restricts the time to get to the vehicles, which could be crucial on a critical call. This will also provide safety for the members, as they know they are exiting into a secure compound and it will alleviate negative interaction with the public who may be waiting outside the general access door.

• Increasing Member Strength and filling vacant positions.

2023-2024 INCREASE IN OPERATIONAL MEMBERS • With the growing population of Cranbrook and the challenges that come with the growth, the need to increase police strength is crucial to the safety of the Citizens of Cranbrook.

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FILLING VACANT POSITIONS

CITY OF CRANBROOK 2021 ANNUAL REPORT

RENOVATIONS • Renovations and updating the Detachment. Removing walls to better utilize space.

CITY OF CRANBROOK 2021 ANNUAL REPORT

UPDATING EQUIPMENT • Updating police issued equipment and uniforms; DNA drying machine and forensic equipment; and office equipment (desks and cubicles).

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Statement of Financial Information Report (SoFI)

City of Cranbrook 2021 City of Cranbrook STATEMENT OF FINANCIAL INFORMATION 2020 Fiscal Year Ending December 31, 2021 STATEMENT OF FINANCIAL INFORMATION

Fiscal Year Ending December 31, 2020

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BYLAW NO. 4062, 2021 "Schedule A" Charitable, Philanthropic, or other Not for Profit Organizations 224.2(a) FOLIO

Each year, City Council provides financial assistance to non-profit organizations that provide services and improve the quality of life to the residents of Cranbrook. In 2021, Municipal Grants were provided to the following organizations:

Monetary Grants: 1813 Cranbrook Army Cadet Parents Society 1992 Sweetheart Society CAMAL Foundation Coldest Night Rest Stop Sponsorship Compassionate Friends of Canada - Local Chapter Cranbrook & District Arts Council Cranbrook & District Restorative Justice Society Cranbrook & District Search & Rescue Cranbrook Age Friendly Advisory Committee Cranbrook Community Theatre Society Cranbrook Curling Association Cranbrook Food Bank Society Cranbrook Public Library Cranbrook Society for Community Living East Kootenay Chamber of Mines Fisher Peak Performing Arts Society Key City Theatre Society Ktunaxa Nation Council - Street Angel Mount Baker Scholarship Sam Steele Society Scouts Canada - 4th Cranbrook Scouts Page 64

Amount 6,000 7,750 15,970 1,000 1,715 22,000 10,000 22,399 3,500 6,000 40,000 2,000 651,989 2,062 500 2,500 120,000 12,000 3,500 10,000 450 CITY OF CRANBROOK 2021 ANNUAL REPORT

EXTENT OF EXEMPTION

CIVIC ADDRESS

ESTIMATED EXEMPTION

00250000

Girl Guides of Canada

201 - 15th Avenue South

100%

00259000

Cranbrook Rotary Projects Society

219 - 15th Avenue South

100%

890

00283000

Ktunaxa Nation Council

202 - 13th Avenue South

100%

4,000

00889000

Summit Community Services Society

125 - 10th Avenue South

78%; 22% leased to nonqualifying tenant

8,767

01020000

1813 Cranbrook Parents Society

1305 - 1st Street South

100%

1,878

125 - 17th Avenue South

100% of the portion allocated to the Seniors Centre only

4,941

01039046

2021 Grants to Non-Profit Organizations

APPLICANT

Senior Citizens' Association - Branch 11

2,923

01118000

Cranbrook Society for Community Living

39 - 13th Avenue South

100%

13,200

01121000

Cranbrook Society for Community Living

45 - 13th Avenue South

100%

1,237

01190000

Ktunaxa/Kinbasket Child & Famiy Service Society

1007 Baker Street

100%

8,475

01197000

Cranbrook Community Theatre Society

11 - 11th Avenue South

100%

4,510

01309000

Cranbrook & District Search & Rescue Society

42 - 7th Avenue South

100%

507

01310000

Cranbrook & District Search & Rescue Society

38 7th Avenue South

100%

9,278

01312050

Cranbrook & District Search & Rescue Society

36 - 7th Avenue South

100%

507

01520000

Community Connections Society of Southeast BC

16 - 12th Avenue North

80%; 20% leased to nonqualifying tenant

01522000

Community Connections Society of Southeast BC

20 - 12th Avenue North

100%

7,874

01524000

Community Connections Society of Southeast BC

22 - 12th Avenue North

100%

4,805

03479000

Summit Community Services Society

1100 - 11th Street South

100%

2,786

04673500

Cranbrook Society for Community Living

19 - 15th Avenue South

100%

32,749

04675000

Cranbrook Society for Community Living

1500 - 1st Street South

50%; 50% leased to qualifying tenants

04748000

Ktunaxa Nation Council

46 - 17th Avenue South

100%

5,850

05000014

Kootenay East Youth Soccer Association (KEYSA)

17th Avenue South

50%

15,096

05142000

Cranbrook & District Arts Council Society

1401 - 5th Street North

100%

7,624

05199000

Rocky Mountain Housing Society

1601/1603 - 6th Street North

100%

2,531

06618132

Cranbrook Food Bank Society

1624 Industrial Road 2

100%

3,090 9,579

non-

10,745

2,397

08204002

Cranbrook Chamber of Commerce

2279 Cranbrook Street North

80%; 20% leased to nonqualifying tenants

08829010

Cranbrook Society for Community Living

2304 - 4th Street North

100%

2,799

08850000

Christian and Missionary Alliance

1200 Kootenay Street North

100%

3,537 1,353

08852000

Christian and Missionary Alliance

1200 Kootenay Street North

100%; class 8 seasonal only

10101000

Cranbrook Archives Museum & Landmark Foundation

57 Van Horne Street South

100%

2,754

18008000

Cranbrook Archives Museum & Landmark Foundation

100%

2,105

18008015

Cranbrook Archives Museum & Landmark Foundation

75 Van Horne Street South

100%; class 6 business and class 8 seasonal

18010000

Cranbrook Archives Museum & Landmark Foundation

1 Van Horne Street North

100% EXTENT OF

18010500

Cranbrook Archives Museum & Landmark Foundation

CP R/W Lease No. GBMK 080-0801

BYLAW NO. 4062, 2021 "Schedule A" cont'd 57 Van Horne Street South

Buildings for Public Worship 224.2(f) FOLIO

PROPERTY OWNER

CIVIC ADDRESS

100% EXEMPTION

48,248 1,491 ESTIMATED EXEMPTION 551

00539000

St. Aiden Orthodox Church

201 - 7th Avenue South

100%

00841000

New Apostolic Church Canada

821 - 1st Street South

100%

01040000

Synod of the Diocese of Kootenay

38 - 13th Avenue South

100%

2,297

819

01102000

United Church of Canada

2 - 12th Avenue South

100%

943

01259000

Roman Catholic Bishop of Nelson

43 - 10th Avenue South

100%

700

01822000

First Baptist Church of Cranbrook

328 - 14th Avenue South

100%

2,206 2,858 1,696

01972000

Foursquare Gospel Church of Canada

300 - 10th Avenue South

93%; 7% leased to noneligible tenant

02120000

Seventh-Day Adventist Church (BC Conference)

300 - 6th Avenue South

100%

02842000

East Kootenay Lutheran Parish

922 - 11th Street South

100%

2,936

02967000

Pentecostal Assemblies of Canada

501 - 11th Avenue South

100%

1,647

04525000

Knox Presbyterian Church

2100 - 3rd Street South

100%

1,818

04558020

Trustees of Mount Baker Congregation of Jehovah's Witnesses

2200 - 3rd Street South

100%

1,951

04800030

Dwelling Place Church Ministries

2324 - 2nd Street South

100%; class 6 business and class 8 seasonal only

4,381

05829000

Governing Council Salvation Army in Canada

533 Slater Road NW

100% class 8 seasonal

2,042

08809000

Cranbrook Fellowship Baptist Church

2001 - 21st Avenue North

100%

2,425

09510000

Christian & Missionary Alliance, Canadian Pacific Dist.

1200 Kootenay Street North

100%; class 1 residential and class 8 seasonal only

2,955

09890000

Church of Jesus Christ of Latter-Day Saints

2210 - 2nd Street North

100%

2,516

13016001

Roman Catholic Bishop of Nelson

1100 - 14th Avenue South

100%

2,808

CITY OF CRANBROOK 2021 ANNUAL REPORT

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