1. INTRODUCTION
At Caslte Hill RLS Club Ltd (CHRG) we have a Code of Conduct in place to ensure that our behaviours in the workplace are in line with our values of Community, Hospitality, Respect and Growth, and so there can be no doubts about the standards of behaviour that are required of everyone working for CHRG.
The Code of Conduct does not and cannot cover every situation that can arise in the workplace and does not replace the need for common sense in how you conduct yourself. Nor does it replace the need for all employees to be familiar with the behavioural requirements in our Policies.
If you are in doubt as to what conduct is appropriate in any situation, or how the Code should be applied, you should seek advice and direction from your leader or any other member of the leadership team. This Code of Conduct applies to all employees of CHRG.
2. VALUE OF COMMUNITY
We seek to work together and have a positive impact on the communities in which we operate. We expect our team to:
1. Share CHRG’s value of community and endeavour to ensure that each interaction with members of our community is an opportunity to live CHRG’s values.
2. Comply with all laws, company policies, procedures, rules, regulations, and contracts; and report any suspected, actual, or potential breach.
3. Whether on duty or not, when in our venues or in our uniform, we are all representatives of CHRG and are expected to behave in accordance with this Code.
4. If you are using CHRG facilities whilst you are not on duty you must change out of your uniform and abide by the same rules and requirements of all our members, guests, and visitors. In addition, you must not:
Serve yourself or any customers when you are not working.
Participate in any gaming activities in any of our venues, including Poker Machines, Keno, Two Up (Other than ANZAC Day with permission from a manager) and TAB (Other than Melbourne Cup Day with permission from a manager).
5. Abide by the requirements of our Group Communications Policy regarding statements to the press, comments on social media and communication via our internal channels.
6. Following in our commitment to the Responsible Service of Alcohol and Responsible Conduct of Gaming and abide by our policies and any legislation governing this.
7. Not to engage in any activities that may result in fraud, such as falsifying Company records.
8. Consider risks to people alongside risks to the business when engaging with suppliers and report any suspected, actual, or potential modern slavery breach.
9. Refrain from personal or business relationships, including employment, which may create an actual or potential conflict of interest or the appearance of one.
10. Reject and any act that constitutes bribery and corruption and ‘Speak Up’ about any attempt, suspected, actual, or potential act of bribery (refer to our Speak Up Policy).
3. VALUE OF HOSPITALITY
We are committed to providing positive, supportive, productive, rewarding and welcoming environments and experiences, where everyone feels welcome. We expect our team to:
1. Warmly welcome members and visitors to CHRG venues, offer pleasantries and be courteous while undertaking your role and responsibilities, and offer genuine thanks for their custom and visit to our venue.
2. Refrain from any acts that will reduce the customer experience for our members, and visitors or create an inhospitable work environment: Examples include: while on duty - eating, drinking, or chewing gum; shouting, swearing, fighting, being rude, insulting, offending, lewd behaviour, harassing or intimidating behaviour, using personal mobile devices, sleeping, making derogatory comments about CHRG, our business partners, our team or our customers; or any other socially unacceptable behaviour.
3. Refrain from asking for or making any gesture for tips, gifts or favours from members, guests and visitors. Any tips or gifts received over the value of $10 must be reported to the manager on duty and registered.
4. Arrive at their designated workspace, in full uniform (clean and ironed), on time and ready to commence work.
5. Not leave their work area/s before the completion of their shift without permission.
4. VALUE OF RESPECT
From one-on-one communications to the way in which we approach customer service in our hospitality and sport and leisure businesses, and everything in between, our aim is to bring smiles and everyone together in a meaningful way. We value respect, integrity, honesty, and consideration for everyone. We expect our team to:
1. Respect CHRG’s RSL heritage, including the camaraderie and respect we show to those who served and continue to serve our country and community.
2. Be honest and fair in dealings with our team, our customers, and our community.
3. Treat our team, our customers, and our community with respect and in accordance with our Diversity and Inclusion Policy and our Respect@Work Policy.
4. Comply with all reasonable and legal instructions.
5. Respect our ‘things’ as much as our people by:
Not removing any company property without authorisation.
Not causing any wilful or (accidental but through skylarking) damage to company property.
Not helping yourself to food and drinks (some products are available free of charge in designated areas at our venues).
Not taking, sampling or consuming wastage, damaged or leftover products unless specifically authorised to do so.
Not giving unauthorised free or discounted products anyone, including incorrect use of a member’s discounts, and charging for cheaper products.
Following all security and lock up procedures, exercising proper or authorised use of venue keys and not disclosing any physical descriptions of our venues to anyone.
5. VALUE OF GROWTH
We aim to provide environments that offer us all the chance to live life to our fullest. Whether it’s working, playing, socialising, or living, CHRG offers enviable opportunities for all its people across all its places and services. We encourage and support everyone in our world to learn, grow and strive to be their best. This includes:
1. Actively participating in all training and development opportunities provided.
2. Develop and maintain your knowledge and skills in your area of expertise and responsibility. And support others you work with as they develop and maintain theirs.
6. PREVENT and PROTECT. It's our PRIORITY.
CHRG is serious about protecting and protecting our people, our community and our world. We aim to prevent incidents from happening at home, at work and in-between and protecting our people, our customers, our community, our venues, and our environment:
6.1.In relation to your safety, health, and wellbeing, we expect our team to:
1. Always put safety first and act in accordance with our safety and wellbeing policies and procedures.
2. Always present ‘Fit for Work’.
3. Not consume or possess drugs or alcohol in the workplace or attend work under the influence of drugs or alcohol.
4. Not possess firearms, explosives, prohibited substances or illegal matter on premises.
5. Always wear any required personal protective equipment and do not enter restricted areas.
6.2.In relation to privacy & confidentiality, we expect our team to:
1. Always respect the privacy of others and abide by our Privacy Policy.
2. Only use personal and/or confidential information for authorised purposes and ensure personal and/or confidential information is not disclosed to unauthorised internal or external parties.
3. Refrain from taking photos on any device whilst on duty, without authorisation from a manager.
4. Obtain express permission from the subject (or guardian) when taking any photos in the Castle Hill Fitness and Aquatic Centre, and/or using photos for advertising or social media content.
6.3.In relation to the protection of children, young and vulnerable persons, we expect our team to:
1. Always act in accordance with the Child and Young Persons (Care and Protection) Act 1998 our Child & Vulnerable Persons Protection Policy and related procedures.
2. Always consider the safety and wellbeing of children and vulnerable people when designing and organising programs/activities for them.
3. Behave respectfully, courteously, and ethically towards children, vulnerable people and their care givers.
4. Not to engage in any activity that is likely to physically or emotionally harm a child.
5. Not to make any unnecessary physical contact with a child/children or vulnerable person
6. Not to be alone with a child/children or vulnerable person unnecessarily.
7. Not to make personal contact unrelated to work purposes.
8. Always consider and respect the diverse backgrounds and needs of children and vulnerable persons and act in accordance with our Diversity and Inclusion Policy
9. Listen and respond to the views and concerns of children, ask open questions, listen patiently, be compassionate and reassure them; and then take appropriate action to address the concern.
10. Not to disclose personal or sensitive information about a child.
11. Not to use inappropriate language or show, or provide access to, inappropriate images or material.
12. Respond to any concerns or complaints of harm or abuse promptly and in line with our policies.
13. Report any concerns of harm or abuse promptly and in line with our policies.
7. BREACH OF THIS POLICY
Breaches of this policy may result in counselling and or disciplinary action, up to and including dismissal.
8. REVIEW OF THIS POLICY
This policy will be reviewed every two years to ensure it remains consistent with all relevant legislative requirements, as well as the changing nature of the company or more frequently where legislative requirements are changed or amended.
9. POLICY COMMUNICATION AND EDUCATION
This policy will be stored on CHRG’s intranet site. It will be incorporated into induction/onboarding programs and CHRG will conduct education sessions on the application and operation of this policy as required and when any changes to the policy are implemented.
10. DOCUMENT HISTORY
Preparedby:
Approvedby: Date: Version: Comments
Alison Brinkman Head of People & Purpose David O’Neil Group CEO 1/10/2023 1.0 First Issue of standalone policy