Facilities Management Brochure design (Mining Industry)

Building Africa’s best facilities services group, together.

Our approach is client-centric

Everything we do focuses on creating a positive experience for our clients. Our clients who are at the centre of our business philosophy, our operations and our ideas.

We strive to keep clients for life by exceeding expectations - ALWAYS!

CHRIS WELLS GROUP CEO

Chris has had significant business experience in Southern Africa.

He's been on the board of Deloitte and Touche and run listed companies. Chris was CEO of one of South Africa’s largest logistics companies where he was responsible for 50,000 employees and assets to the value of R136 billion.

Apart from being CEO of IFS, he is a non-executive director of two JSE listed companies.

MEET SIMON, OUR SAFETY CHAMPION

Safety First is not just our slogan, it’s our core belief.

Facilities Management for Africa, by Africans.

We are the African leaders in facilities management solutions.

IFS EXPERIENCE

COUNTRIES

(with a footprint in a further 6)

IFS IS BACKED BY A STRONG SHAREHOLDER BASE

GOVERNANCE

IFS complies strictly with the provisions of the Foreign Corrupt Practices Act (US) and the Bribery Act (UK).

IFS stringently adheres to a Code of Ethics of the highest standard. Its corporate governance is conducted in accordance with internationally recognised codes in this regard. It is fully compliant with the terms of the King IV Code and the Companies Act. IFS subscribes to an independent Tip Offs Anonymous service run by Deloitte.

Nedbank Private Equity is a long-standing investor in the IFS Group structure. Our partnership ensures that a strong ethical and governance framework exists in all operations.

Development Partners International (DPI) is a US$1.1bn Africa-focused private equity firm that invests in companies benefiting from the fastgrowing emerging middle class in Africa.

OUR VALUES (R.I.T.E.S.)

RESPECT

We conduct ourselves honourably. We value others’ opinions, are willing to learn and change, to share power and recognition, and have the ability to hear the truth and admit mistakes. We are open in our communications and transparent in our dealings.

INTEGRITY

We behave with integrity in every situation, complying with all relevant policies, procedures, laws and regulations.

TEAM WORK

We promote team work as the foundation of our organisation. We work as a team to accomplish our strategy and to serve our clients, our shareholders and other stakeholders excellently. We actively create a positive and enjoyable working environment.

Hi! I'm Simon, YOUR safety champion

EXCELLENCE

We set high performance standards and hold ourselves accountable for the quality of our work and the results we achieve as individuals, as team members and as a Company. We put our clients first and are passionate about exceeding their expectations.

SAFETY

We champion Safety. We are always aware of potential risks and dangers. We look out for ourselves and each other. We comply with all health, safety and environmental requirements, and report and correct unsafe working conditions and operations.

OUR VISION

BUILDING AFRICA’S BEST FACILITIES SERVICES PROVIDER

By being the best for:

OUR PEOPLE

We build our people, giving them opportunities to grow, treating them with respect and fairly rewarding them for performance in a positive, safe and caring work environment.

OUR CLIENTS

We proactively acquire and keep our clients, delivering excellent and innovative service by clearly understanding their expectations and always striving to exceed them.

OUR SHAREHOLDERS OUR STAKEHOLDERS

We build sustainable relationships with stakeholders, in particular our communities and their regulatory authorities, acting with integrity and delivering on our commitments

We deliver appropriate returns to our shareholders whilst operating within an excellent governance framework.

We provide world-class, tailor-made facilities management solutions for your organisation.

We deliver a full range of services, which include catering, laundry, cleaning and housekeeping, maintenance, waste management, leisure and fitness activities, as well as site design and construction. IFS creates comprehensive solutions for business operations on the African continent.

Our footprint in Africa allows us to operate in some of the most remote and logistically challenging locations in the world.

Our clients have peace of mind knowing that their employees’ needs are being taken care of at a consistently high standard, leaving them to focus on their core objectives.

IFS started operations in 2000, in response to the need for a remote site specialist who understood Africa, and had the logistical skills and the local experience to succeed in this unique market. Since then, IFS has diversified to include chandling, urban services, hospitality and franchise opportunities.

Our management team brings a wealth of knowledge to our business, having experience at senior executive levels in some of Southern Africa’s largest companies.

IFS operates throughout Africa and is a market leader in providing full facilities management services.

We are the experts in Facilities Management in Africa.

WHAT WE DO

We create world-class working and living environments for your staff.

“We believe in working with our clients for the long-term, consistently exceeding their expectations and enabling them to achieve their strategic goals.”

Our extensive footprint within Africa allows us to operate in some of the most remote and logistically challenging locations in the world. We create tailormade, world-class working and living environments for your staff. We make sure our clients have peace of mind knowing that their employees’ needs are being taken care of at a consistently high standard, leaving them to focus on their core objectives.

CORE SERVICES

SECONDARY AND ADDITIONAL SERVICES

SUPPLY CHAIN MANAGEMENT

IFS has built a strategic network of offices and warehousing facilities throughout the region. Our logistics team is unsurpassed in sourcing and delivering supplies on time, whatever the location or circumstances.

COMMUNICATIONS

Regular and reliable communications between location staff and our regional offices as well as between IFS and our clients are a key component of our service. We ensure that state-of-the-art communication channels are always available. We have invested in satellite communications technology and an online service portal to ensure that we keep our fingers firmly on the pulse of day-to-day operations. This helps to ensure that we continue to deliver a consistent and responsive service.

SITE MANAGEMENT

IFS has a proud record of servicing full facilities at a number of our locations. In each instance, we have developed a strong relationship with our client and have improved both quality and financial savings through streamlined operations. We have a dedicated network of partners and a large, well-trained in-house team to provide you with just about any solution for your business.

We have demonstrated our ability to respond to challenges quickly and effectively. We have delivered through floods, strikes and political upheavals.

We know what we have to do, but it’s the “HOW” that’s important. This is achieved with the

Catering is at the core of our business. We understand the importance of ensuring the Client’s workforce is supplied and nourished with a diverse

At IFS, we not only specialise in providing great food, but we do so at some of the most remote locations in Africa. We have over a decade of experience in catering services and have refined our processes over time to ensure our clients receive the best possible product, and that their expectations are always exceeded.

Amongst our client base we service a diversity of industries spanning from Oil and Gas, to Mining and Educational organisations, the majority of whom are located in extremely remote areas of Africa.

On our sites, all ethnic and religious cuisine preferences are considered in daily menu construction. IFS has developed a composite archive of over 1400 recipes designed by industry-leading dieticians and nutritionists, whose focus is to address the nutrition and calorific demands of various industry workloads.

Banqueting/Functions

Specialised

hot

ETHNIC CUISINE NUTRITION ENVIRONMENT

All ethnic and religious cuisine preferences are considered in our daily menus. In many instances, IFS imports chefs from the work force’s country of origin.

Providing adequate nutrition, within a safe and hygienic, riskfree working environment, is important to keep employees healthy and productive.

Our biodegradable disposable lunch pack range is made from 100% sugarcane and can be composted or recycled.

QHSE

HEALTH & SAFETY

Our foundational value is to provide a safe and healthy work environment exceeding legal responsibilities and incorporating the clients' standards. This commitment means that:

• SAFETY is a “WAY OF LIFE” at IFS with the principle of prevention as a core value of the highest priority

• A “Deep Dive” audit is conducted by site management monthly and by the Group HSE Manager every 2 months to measure and monitor compliance

• We implement effective Risk Management principles to provide a safe and healthy workplace

• Provide training (toolbox talks, one-on-one task observations based on SOP's and SWP's used)

• Ensure managers, supervisors and employees actively participate in securing a safe and healthy working environment

IFS CERTIFICATIONS:

OHSAS 18001:2007 Occupational Health & Safety Management System – NQA ISO 9001:2015 Quality Management System – NQA ISO 22000:2005 Food Safety Management System – TCL

QUALITY MANAGEMENT

Our aim is to enhance our Client’s satisfaction through the effective application of our Quality Management System, including processes for continued improvement of the system and the assurance of conformity to Client and applicable statutory requirements.

We strictly adhere to the ISO 9001:2015 Quality Management System and are formally accredited by NQA.

Sites are audited and assessed against all three standards by the external certification body, which ensures the same high QHSE standards are observed consistently across the group.

On mobilisation a formal QHSE bridging process is conducted the purpose of which is to:

• Identify project scope, deliverables and key documents

• Define primary QHSE roles and responsibilities between the client and IFS

• Ensure alignment of the client and IFS QHSE Management Systems

FOOD SAFETY

Food Safety is of paramount importance in the catering operation. To ensure this:

• IFS has extensive Food Service Safety Programmes and HACCP-based SOPs in line with industry standards that are fundamental to producing safe food

• Our programme systematically identifies the potential hazards that may be reasonably expected to occur in the catering operation

• Food safety compliance is monitored from source to plate

• Supplier audits are conducted regularly to ensure the safety and quality of product received

• We adopt the highest hygiene standards and monitor effectiveness through the use of surface testing equipment

• Certified ISO 22000:2005

2016 1716 2017

2018

81

(3%)

MANAGEMENT POSITIONS HELD

South Africa: 100% Zimbabwe: 100% Namibia: 100%

2146 1012 741 326

Mozambique: 78% 31 48 51 111 133 3 2 51 113 133 3

2681

Mozambique 3% 3.5% 4% 4% 2% DRC 12% 12% 8% 7% 6%

2377 FEMALE STAFF 23% NATIONALS 2296 (97%) IFS COMPANY PROFILE | PAGE 18

OUR PEOPLE OUR HR STRATEGIC OBJECTIVE

KEY IFS VALUE

OUR PEOPLE

To be the employer of choice where we retain talent through personal and professional growth, a total rewards perspective and inspirational leadership.

We build our people, giving them the opportunity to grow, treating them with respect and fairly rewarding them for performance in a safe and caring work environment.

Our HR professionals have years of experience in recruiting and training our staff. We have a great track record of developing staff to become valuable assets to our organisation.

We aim to recruit 90% of our service staff in remote camps from local communities. Our comprehensive training provides the framework to ensure that all staff work to our high standards.

We invest in our people, recognising and developing talent wherever we find it.

Achieving world-class standards in what we do would be impossible without the ongoing commitment and dedication of all of our staff members. That’s why we ensure that everyone in the IFS family is encouraged to abide by our values, and receives the training and resources to fulfill their role to the best of their ability. We treat our staff well, so that they treat your staff well.

WHERE WE OPERATE We have an African footprint.

The underlying principle of all our CSI programmes is to make a significant and sustainable impact on the day-to-day lives in the communities in which we work, especially in the lives of children, their education and self-esteem.

We also conduct lifestyle programmes aimed at positively impacting the lives of our clients and our employees.

CSI & LOCAL CONTENT

We have built sustainable relationships over the years and our constant focus on CSI is one of the many things that differentiates IFS from any other facilities management company.

Working throughout Africa, often in remote rural regions, provides us with a unique opportunity to make a positive difference to the lives of the people we encounter. Apart from the obvious short-term benefits of job creation and employment training, we aim to create long-term and sustainable change in other important ways.

SMALL BUSINESS SUPPORT

IFS camps need large quantities of fresh produce on a daily basis. Where possible, we invite small-scale producers to partner with us for mutual benefit. We have partnered with NGO organisations such as EcoLivelihoods, which provides training on community gardening and sustainable farming. We source more than 90% of our fresh produce from local farmers. Over the years, we have encouraged these businesses to grow from subsistence farming to sustainable models that provide food security for the community and generate much-needed additional income from the sales of their produce.

INFRASTRUCTURE DEVELOPMENT

When our remote camps have served their purpose, we repurpose the infrastructure and donate to local communities as a valuable resource. Camp structures have been converted into classrooms, clinics and libraries.

EDUCATION

Education is one of the most important aspects of alleviating poverty and providing opportunities for rural communities to grow and develop. We have been privileged to have had the opportunity to assist in several projects that aim to provide support to schools.

COMMUNITY INVOLVEMENT AND UPLIFTMENT

We realise the importance of working with and growing the communities around all our projects. We have built sustainable relationships over the years and our constant focus on CSI is one of the many things that differentiates IFS from any other facilities management company.

NAMIBIA SCHOOLS PROJECT

Having a presence in remote locations gives us an opportunity to get to know the community and gain insights into their needs. In Namibia, we discovered that the school children had an urgent requirement for backpacks to carry books and supplies to and from school. It was a need that was not being met by any other organisation. We stepped in and supplied and distributed over 19 000 backpacks to scholars in need.

SETHANI VILLAGE

Sethani is a community-based organisation working to empower the community and relieve orphan poverty in KwaNgcolosi, a semi-rural tribal area of KwaZulu-Natal, South Africa. HIV/AIDS has had a huge impact on communities and villages such as Sethani with the result that many children are living without their parents. Sethani works to keep the children within their local communities by providing support to them and their extended families.

We realise the importance of working with and growing the communities around all our projects.

WE SEE LIFESTYLE AS PART OF OUR DNA AND WHO WE ARE.

Lifestyle is not only about events and special meals, but the attitude and atmosphere that we create on the camps we operate.

“

CAMPAIGNS

Lifestyle is a key focus at IFS — we strive to make camp life a ‘home’ away from home. An enjoyable place to be!” Chris Wells, IFS CEO

IFS offers on-site recreation activities and events. We have themed events, which are a fantastic way for staff to get together for a little downtime. Some of these include:

• Themed dinners, e.g. Hawaiian, Indonesian, Seafood, Indian, Pizza & Pasta, Mexican, Brazilian etc.

• St Patrick’s Day

• Chinese New Year

• Mandela Day

• Sports event screenings e.g FIFA World Cup

• Public holidays e.g. International Women's Day, Independence Day, Africa Day, Workers' Day

• Competitions e.g.potjie, darts and pool/billiards

• Holiday celebrations like Christmas and Diwali

ON-SITE RECREATION ACTIVITIES AND EVENTS

TV ROOM AND DVD'S

IFS can supply televisions with satellite television access and DVD players. IFS can also supply a weekly programme of a variety of DVD movies to be shown.

GYMNASIUM

IFS can provide and control the necessary equipment for a gymnasium facility, and control the access and types of activities within the gymnasium. The equipment shall be in accordance with the scope of work provided and shall include free weights, full body machines, exercise bikes, etc.

INDOOR RECREATION

• Pool, table tennis and dart tournaments

• Variety of board games such as Trivial Pursuit etc.

• Movie evenings

• Chess/Draughts/Backgammon

• Library

IFS will promote social, cultural, educational, sport and entertainment events. Programmes shall be in accordance with conditions that permit activities for all residents. IFS will establish a camp entertainment liaison/committee. They will supply, install and maintain recreation equipment necessary to fully equip the entertainment areas/centre.

OUR CLIENTS

We deliver excellent services to our clients by clearly understanding their expectations and always striving to exceed them.

IFS’s client base consists of market leaders investing in, and often pioneering the development of Africa.

The Executive Team believes that in order to provide a quality of service expected by top companies, a sophisticated and efficient logistics network with well-thought-through systems and controls are absolutely essential.

We know Africa, it’s in our blood. We strive to keep clients for life by exceeding expectations — ALWAYS!