WINNERS BOOK JUNE 27, 2019 EXCEL LONDON
Best Care Home Group
Best Single Care Home in a Group
Best Individual Care Home
Best New Care Home
Best for Architecture, Interior Design or Communal Spaces
Best for Garden or Outdoor Spaces
Best Facilities Management or Maintenance Team
Best for Communication
Best for Non Clinical Facilities
Best for Sporting, Social or Leisure Activities
Best for Nutrition, Food & the Dining Experience
Best Training, Recruitment or Retention Initiative
Best Marketing, Advertising or PR Campaign or Initiative
Best for Specialist Care
Best for Special Needs Care
Best for Nursing Care
Best for Care of Young People
Best Professional, Business or Creative Service
Best Equipment, Product or Product Service Supplier
Best IT or Communications Supplier
Sponsored by Legal and General
Sponsored by Legal and General Sponsored by Legal and General
Sponsored by PJ Care
Sponsored by Fred Theatre
Sponsored by Care Sourcer
Presented by The Care Workers Charity
Sponsored by Health Plus Care Show
WELCOME At an awards event we held some years back, Alastair Campbell hosted and opened with some remarks about how disparaging politicians can be about business awards. Needless to say, our hearts sank and we expected some damning phrases. So, you can imagine our delight when Mr Campbell gave us the sound bite to die for with these words: “When I left politics I discovered that business awards are antidotes to mediocrity.” He is absolutely right, because in every year that we have run the Care Home Awards you – the entrants – have pushed the bar higher and way above the level of mediocrity. The judges - who deserve our thanks for so diligently scrutinising entries and awarding their marks - have remarked that the standard of entries for 2019 is the best yet. So a big thank you is owed to all of you who entered the Care Home Awards with such enthusiasm and high standards. Thanks must also go to headline sponsor, Legal & General and to category sponsors Care Show, Care Sourcer, Fred Theatre, and PJ Care and to the supporters, Care England, IHCP in Northern Ireland, My Home Life and Many Happy Returns. Without their support the Care Home Awards would be pale shadows of their current form. The last big thank you must go to the team at Care Home Management who have been so supportive as our Media partners for three years. We hope you enjoy reading about the Winners and High Commendations and take note of who the other high-scoring Finalists were. They all deserve your applause. The Call for Entries opens again on October 1, 2019 and we look forward to seeing you dispense more antidotes to mediocrity for the 2020 Care Home Awards.
Matthew Davies director, Care Home Awards
THE JUDGES Ailsa Colquhoun publisher/managing editor Care Home Management
Sarah Reed founder Many Happy Returns
Mark Danis commercial director Avery Healthcare Group
Caron Sanders-Crook operations manager Canford Healthcare
Zoe Fry owner/manager Valerie Manor
Robin Sidebottom CEO Fairhome Care
Lee Glynn group CEO and founder Reliable Healthcare Group
Justin Stennett head of operations Canwick House
Laura Hannah senior associate solicitor Stephensons Solicitors
Alistair White marketing consultant Care England
Debbie Harris founder Chosen with Care
Jonathan White commercial director Adaptive IT
Simon Parker CEO and founder The Care Home Coach
Owain Wright founder Care Funding Guidance
We’re investing in a brighter future for later life needs Introducing Legal & General Retirement Living Solutions We don’t think life should stop just because work does. We think everyone deserves to have a happy, healthy, independent retirement. That’s why we’ve taken a big step and launched our Retirement Living Solutions business. We already offer care seekers a range of competitive financial products to assist with care provision. But because we’re committed to helping as many people as possible get better access to the care they need, this is an area we’re continuing to develop. One way that we’re doing this is by investing in Care Sourcer, the UK’s first comparison and matching site for care needs. It’s designed to help make a significant, positive impact on people’s lives at a time when they may need it the most. Care Sourcer can also give your business greater visibility, helping those searching for care to find and connect with you more easily. Together, we can help everyone enjoy a more colourful retirement legalandgeneral.com
Q0058830 / 194472 / May 19
BEST CARE HOME GROUP WINNER | (GROUP >50 HOMES)
WINNER | (GROUP <50 HOMES)
Tanglewood Care Homes
Care UK is one of the largest providers of residential care for older people in the UK, with 120 services providing care and support for nearly 7,000 residents, as well as driving the UK’s largest, new build, development programme, with 42 new homes opened in the last seven years and 27 new homes due to open their doors by the end of 2020. Against the backdrop of this ambitious growth plan, the Care UK “Fulfilling Lives” approach to quality of care has enabled the Group to drive continued year-onyear improvements in employee engagement, regulator ratings and customer satisfaction.
2018 has been an incredible year of transformation for Tanglewood, including work to: embed the emotion-centered approach to care into the wider company culture, transform bedrooms and communal areas while mitigating disruption, invest in the continual development of team members to give them the tools they need to succeed, break down barriers between indoor and outdoor living, and continue to spearhead initiatives to drive health and social care forward, with particular focus on technology and artificial intelligence.
PJ Care Specialist Neuro Care Centres Rotherwood Healthcare Group
Exemplar Health Care Excellent care is a given at Exemplar Health Care, which achieved great things in 2018, but what makes the company different is its commitment to optimising the quality of life of every person in its care, and the willingness to provide specialist care that other organisations are not able to offer.
BEST SINGLE CARE HOME IN A GROUP WINNER
Manor Lodge, Care UK (W) Manor Lodge is a large, purpose-built care home, which celebrates its tenth anniversary in 2019. Thanks to a tireless commitment to improving all aspects of residents’ care the home recently achieved an “Outstanding” rating from the CQC – rare for such a large and nursing-led home. The team fosters an innovative approach based on continual learning and open communications and the firm belief that outstanding care requires “an open mind and an open heart”.
FINALISTS Mountfichet House, Care UK Dorset House, Rotherwood Healthcare Group Perry Manor, Care UK
BEST INDIVIDUAL CARE HOME WINNER
Chelsea Court Place, IAC Group
In the 11 years of Valerie Manor’s existence there have been special moments and celebrations with everyone involved. There have also been some immense challenges and as a small independent family run home they have made it incredibly difficult. But throughout the highs and lows, the Valerie Manor “family” has worked together to ensure Outstanding care is provided for residents and their families. “Being able to celebrate as the Best Individual Care Home in 2019 will add to the sum of those special moments and celebrations.”
Chelsea Court Place offers the very best levels of dementia care, delivering 24-hour bespoke nursing care in a purpose built home, fusing cutting edge dementia-friendly interior design with state of the art technology.
FINALISTS Compton View Residential Care Home, Blue Sunrise Care Rowallan House The Marbrook Centre Sponsored by
BEST NEW CARE HOME WINNER
The Albert Suites, LifeCare Residences
Ferndown Manor, Care UK
Located within luxury retirement community, Battersea Place, The Albert Suites offers a continuum of care to village residents and to the wider community. From the serenity of 28 exclusive suites, residents can receive physio rehabilitation, convalescence, long- and shortterm nursing, post-operative and palliative care. Residents enjoy exceptional communal facilities including a restaurant, tranquil lounge, 24-hour self-service pantry, private terrace, fully-fitted physio gym and indoor pool. The multi-disciplinary team appreciates that residents deserve the best care from professionals who respect them as individuals.
The team at Ferndown Manor has a fresh vision for what it means to live in a care home. Residents are supported to maintain their independence and freedom, making choices about what they want to do and when they want to do it. â€œThey are in control of their care and their life. Ferndown Manor is a place from which they can visit friends, build social networks, attend churches and clubs and play an active role in the community.â€?
FINALISTS Whittle Hall, L&M Healthcare
BEST FOR ARCHITECTURE, INTERIOR DESIGN OR COMMUNAL SPACES WINNER
Wellburn Care Homes
Stratton Court Village, Aura Care
The Pantry is a fully refurbished dining experience in Ryton Towers Care Home – one of 14 in the Wellburn portfolio – situated in the quiet village of Ryton, west of Newcastle upon Tyne. The Pantry is a revolutionary take on the typical dining room, incorporating thoughtful design, paired with revolutionary approaches to dementia and elderly care. It has become a social hub, for residents, staff and the local community.
The Village champions the ultimate in personcentred care and has been designed to offer residential, respite and dementia care in luxurious surroundings for people in their later years.
FINALISTS Canwick House Mercia Grange, Care UK
BEST FOR GARDEN OR OUTDOOR SPACES WINNER
Broadwater Lodge Broadwater Lodge has always been animalfriendly. Residents have kept chickens and other pets for some time, and have enjoyed the regular animal therapy visits to the home. In 2018, they decided they wanted to go one better and began discussing the possibility of creating a smallholding. By August, Broadwater Lodge had converted its garden areas to a small farm. Named “Codgers’ Farm” by the residents, it has two pigs, two goats, a rabbit, two guinea pigs and a flock of chickens. It is a first, not just for the UK, but around the world.
FINALISTS Mountfichet House, Care UK Rotherwood Healthcare Group
BEST FACILITIES MANAGEMENT OR MAINTENANCE TEAM WINNER
Cornerstone Healthcare Group
Maintenance Manager, Andy Foster, noticed seizure monitors were continually being broken. Replacing the units took time and considerable cost. His trial of alternative “wristwatch” systems has so far saved over £1500 and has the potential to save over £15,000 per annum. Constantly looking to improve processes, Andy and his team sought replacements for existing mattresses to decrease fire risk and realised that the right mattress could also assist the care-staff with their work. As a result, between Andy and the QI Team they have reduced pressure sores to 1.8% – well below the national average of 23%.
Harry Sharrard joined Amberley Lodge as Maintenance Manager in May 2018 and has overseen major facilities projects and made improvements to the home environment, always with a smile. Harry also finds thoughtful ways to help make residents’ daily lives special – such as the Christmas joy he brought to the entire home by building a Santa’s grotto.
FINALISTS Mountfichet House, Care UK Rotherwood Healthcare Group
BEST FOR COMMUNICATIONS WINNER
Canwick House embraces state-of-the-art technology transporting their enthusiastic residents, into a variety of stimulating alternative worlds while care assistants engage them in conversations about what they are seeing. The virtual experience is tailor-made to each resident, taking them on a magical journey, back to their future to unlock wonderful memories
Advanced Care plans and the weekly blog are good examples of the way Valerie Manor addresses communication, utilising the skills of more junior staff as close relationships are formed with residents and relatives.
FINALISTS Clara Court, Care UK
BEST FOR NON-CLINICAL FACILITIES WINNER
Tanglewood Care Homes
Parkfield House, Canford Healthcare
A care home is defined by the community that it fosters; and Tanglewood has continued efforts over the past 12 months to create living spaces that foster great community spirit â€“ spending much of the year refurbishing bedroom and communal spaces, to create homes that cultivate great relationships. Tanglewood has continued their extensive refurbishment programme this year, keeping residents at the centre of every decision made about the home where they live.
At Parkfield House there is a range of well-being moments that are meaningful for the residents, including four hens for therapeutic interactions, Equal Arts pottery sessions, community links, weekly visits from nursery up to secondary school pupils, Floral Society demonstrations, and books and audio books provided by the home service library.
FINALISTS Dorset House, Rotherwood Healthcare Group Hamble Heights, Encore Care
BEST FOR SPORTING, SOCIAL OR LEISURE ACTIVITIES WINNER
Middleton Hall Retirement Village
Sherwood Grange, Care UK
Middleton Hall is a vibrant retirement community where residents live active and fulfilling lives. This “Living Well” philosophy, key to Middleton Hall covers health and fitness, recreation, spiritual, holistic and educational opportunities for all. A strong community ethos enables and supports residents and staff to live well by providing an environment conducive to social interaction and engagement. The village provides a range of hotel services including a restaurant, the Orangery (bar, café and shop) library, art studio, pool, spa, studio, gym, hairdressing salon and beauty treatment rooms and excellent outdoor sports facilities.
The team at Sherwood Grange takes great pride in creating an energising environment for residents. The three-strong lifestyle team has developed a flexible, dynamic, activities programme, providing group and one-to-one activities, outings and entertainment tailored to residents’ interests, backgrounds and identities.
FINALISTS Brooklands Care Home Compton View Residential Care Home, Blue Sunrise Care Kiwi House, Adept Care Homes Perry Manor, Care UK Tanglewood Care Homes
BEST FOR NUTRITION, FOOD OR DINING EXPERIENCE WINNER
Ferndown Manor, Care UK Helping residents enjoy the benefits of quality food and relaxed and sociable dining is key to the care provided at Ferndown Manor. The chefs gets to know every resident’s dietary needs and taste preferences and tailor menus accordingly, discretely creating tempting and nutritious modified meals where needed. Food also plays a big part in activities, as baking and tending the home’s veggie plots have become increasingly popular, as have monthly “Come Dine with Us” sessions to help alleviate social isolation in the area.
FINALISTS Chelsea Court Place, IAC Group Dorset House, Rotherwood Healthcare Group Field Lodge, Care UK Great Oaks , Encore Care Homes St George’s Park, Rotherwood Healthcare Group The Close Care Home
BEST TRAINING, RECRUITMENT OR RETENTION INITIATIVE WINNER
Tanglewood Care Homes
Encore Care Homes
This year, Tanglewood continued to shift its culture away from task-based care to emotioncentered care. As part of that transition the focus is heavily on residents. Employee apathy is the biggest operational risk to any care home community. Tanglewood has worked tirelessly to give team members greater meaning in their careers with training focusing on why they do things the way they do.
Face-to-face leadership training is a priority to ensure staff and residents receive the care and support they deserve. Staff working with residents are often overlooked as leaders and Encore’s “Be An Effective Leader” programme provides the understanding, skills, knowledge and integrity needed to lead a team in a challenging sector.
FINALISTS South Africa Lodge, Cornerstone Health Care
To connect with new clients, go straight to the source Over ÂŁ81.3m of new client business generated between Jan-Mar 2019 We are Care Sourcer; the free online platform that connects potential clients with UK care providers. We already have thousands of care services registered, and are the fastest-growing, must-join site if you want to be seen by clients looking for your care services online.
To find out how Care Sourcer could work for you, visit caresourcer.com or call 0800 048 8618
By joining Care Sourcer, you can count on us as a partner fighting for your future success. We also have the backing of Legal & General, which means we are here for the long term. The UK needs great, sustainable care provision, and we are uniquely positioned to help bring you new clients, exciting data insights and cost savings.
BEST MARKETING, ADVERTISING OR PR CAMPAIGN OR INITIATIVE WINNER
Wellburn Care Homes The Wellburn Post is a free quarterly magazine. Designed, written and edited in-house, and distributed across all the Group’s homes and their local communities. “It’s aim is to help Wellburn as a care home provider, to engage with our residents, their loved ones and the communities, organisations and businesses, that are local to all 14 care homes across the region.” With insightful relevant and topical content, the magazine covers a wide range of issues and subject matter within the care home sector and local region.
FINALISTS Care UK Rotherwood Healthcare Group
BEST FOR SPECIALIST CARE WINNER
The Marbrook Centre
Dearnvale, Exemplar Health Care
The Marbrook Centre is a bespoke, newly-built, neuro rehabilitation centre, which opened in May 2016. With its own clinical Multidisciplinary Team, the Centre offers fast and slow stream outcome-focused rehab packages for those living following a life changing incident such as acquired brain injury, spinal cord injury or stroke and long term neurological conditions such as MND. Everything at the Centre is underpinned by the care ethos of the three Cs: Competence, Choice & Compassion.
Part of Exemplar Health Care’s group of 26 specialist care homes, Dearnevale provides outstanding care for people living with complex neuro-disabilities, including Huntington’s disease, mental health conditions, stroke and brain injuries. Rated Outstanding by the CQC in March 2018, the 40 bed home credits a large part of its success to the excellence of long serving staff.
Amberley Lodge, Care UK Chelsea Court Place, IAC Group Melieha, Elmswell PJ Care Specialist Neuro Care Centres St George’s Park, Rotherwood Healthcare Group
Parklands Manor, Signature Senior Lifestyle Parklands Manor has been very successful in helping and assisting residents requiring respite services. Over 50% of respite residents have converted to a permanent stay at Parklands, which has received glowing testimonials from past residents and relatives, posting very positive reviews on Care home.UK, scoring 9.9 out of 10.0. The highest for any care home in the area.
BEST FOR SPECIAL NEEDS CARE HIGH COMMENDATION
Satya Nivas, Adjuvo Care The Satya Nivas residential care home has been put forward for this award because of the transformation of its services for people with learning disabilities since it was taken over by Adjuvo Care in November 2017. The residential care home in Leicester had previously been deemed non-compliant by the local council. Since Adjuvo took on the home it has been physically transformed by a refurbishment - while residents (all Hindu and Gujarati speaking) are now being supported to live safe and fulfilling lives in a way normally associated with supported living.
THE CARE WORKERS CHARITY Almost 1.5 million care workers are currently caring for some of the most vulnerable people in our society.
A UK where no care worker faces financial hardship alone
They spend their days helping others, but when circumstances change, someďż˝mes it is the carers who need some help. The Care Workers Charity exists to support the UKâ€™s current and former care workers with hardship grants.
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BEST FOR NURSING CARE WINNER
Chelsea Court Place, IAC Group
Jubilee House, Care UK
Chelsea Court delivers the highest level of 24-hour, bespoke, curated dementia care. The team ensures that each resident is cared for in the way in which they wish to be, going to great lengths to truly understand the individual and all aspects of their lives in order to provide the very best experiences and to optimise their health and wellbeing. From home assessments prior to moving in, detailed dementia care mapping, the commitment to investing in research and employing the latest pioneering techniques, the team work collaboratively and compassionately to prioritise the health of each individual and enrich the lives of all.
The nursing team at Jubilee House start getting to know residents before they move into the home. They perform in-depth pre-admission assessments so they can take a holistic approach to each new residentâ€™s care and they produce incredible outcomes for residents.
FINALISTS Gwen Walford House, Rotherwood Healthcare Group Kitnocks House and South African Lodge, Cornerstone Health Care The White House Nursing Home presented by
BEST FOR CARE OF YOUNG PEOPLE WINNER
PJ Care Specialist Neuro Care Centres PJ Care provides a service desperately required in the UK, specialising in neurological care and rehabilitation with a focus on early onset conditions and young adults. Their unique balance of clinical and holistic care enables the company to care for individuals in a wellrounded way â€“ from nursing, through to activities and social engagement. A significant in-house MDT, allows PJ Care to respond to the needs of residents and adapt to changing conditions. The care model for younger people is the entry point of PJ Careâ€™s specialist service for people with progressive neurological conditions. A 23-bedded unit provides a pathway for residents who are at the early stages of their progressive illness and require specialist input to optimise stability in those stages.
BEST PROFESSIONAL, BUSINESS OR CREATIVE SERVICE WINNER
PJ Care Specialist Neuro Care Centres
PJ Care recognised that for their specialist service, caring for residents with very complex presentations, the level of HAIâ€™s would be significantly greater than in a traditional care or nursing home and that for any adult safeguarding board to objectively consider reported incidents, they would require a detailed knowledge of the service and have the necessary professionalisms among board members. PJ Careâ€™s innovative approach employs a full time multi-disciplinary team that provides the necessary skill set and experience to properly and professionally work as a board. It bridges a gap in the market for a specialist service such PJ Care, because it has the necessary skill set to properly review any incident; a skill set lacking in adult safeguarding teams across the UK. The biggest benefit however, remains the ability to quickly assess any situation, take any lessons learnt and with almost immediate effect, tweak care delivery if necessary, which serves the ultimate desire of continually improving the care provided for residents.
PLMR is an ambitious and innovative full-service communications consultancy and supports over 800 care homes nationally with a wide range of services, from increasing brand awareness and online presence, through to PR and marketing campaigns, or delivering award-winning reputation management support when the going gets tough.
FINALISTS Fulcrum Care Home Management Support Services
Building a better future for care 9-10 October 2019 NEC Birmingham
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BEST EQUIPMENT, PRODUCT OR PRODUCT SERVICE SUPPLIER WINNER
OMI Mobi Interactive table/floor
OM Interactive has been a pioneer in the development of motion-activated projections for multi-sensory use since 2005. Their ground breaking interactive Mobii table/floor provides adults in care with meaningful person-centred activities that encourage movement, positive outlook, social opportunities and shared laughter with powerful visuals, colour therapy, games, quizzes, music and reminiscence content.
Bidfood works behind the scenes delivering food to around 6,000 UK care homes. In the last year Bidfood has focused on supporting our all care customers with practical collateral – particularly on dysphagia – whilst also delivering 45 bespoke projects for customers. The company has signed six key new contracts and enjoyed £12 million worth of sales growth, a 75% conversion rate on re-tenders/tenders, and 95% excellent/good satisfaction score.
FINALISTS Little Islands ROMPA Winslow Resources, ROMPA
BEST IT OR COMMUNICATIONS SUPPLIER WINNER
The Daily Sparkle
The range of resources offered by The Daily Sparkle constitute a unique set of products that stimulate and enhance all kinds of communication in care home settings. Research suggests that activities and interactions like this help to preserve cognitive function. They also provide fun and the feel-good factor that is so important for people in residential care and are designed to help residents, their friends and families, and staff, managers and regulators communicate with each other effectively and happily, benefiting all.
Nexus Care is a new messaging platform that delivers nurse call alerts and other alarms directly to the smart devices of carers, eliminating the need for noisy wallboards and other medical devices, improving the speed and efficiency with which carers respond to residentsâ€™ needs and provides detailed reporting on historic data
classic drama, contemporary theatre At Fred Theatre we apply the same high standards to every production, whether itâ€™s an inter-active care home session, school text-based performance, or a show for the general public. We are delighted to be supporting the Care Home Awards for a second year, and playing our part in recognising the same commitment to high standards in others.
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Find out the full winners line-up from the 2019 Care Home Awards