OUTLOOK
From Kunle There’s nothing quite like the stair challenge I set myself at the start of each year. It’s a busy period seeing clients (mainly video meetings) and I always challenge myself to walk up and down the office stairs – all eight flights - to and from each meeting (sometimes I reward myself at the end of the day with a Tunnocks caramel bar). It was during one of these stair climbs that I felt a sense of deja vu – a nagging feeling about writing this article, but as my foster mother used to say "you've just got to get on with it." So here we go. Communication is king I recall in March 2020 working from home and wondering "what is going on?" – I don’t think I was alone in thinking that!
SKQ issue 9 | 4
But I realised that the way that I communicated with my colleagues and the way that we communicated with our clients would be even more important than ever before in the months ahead. Anyone who has read the book “Turn the Ship Around" by L. David Marquet will relate to how important communications are, especially in uncertain times (if you haven’t read it, you can buy it here – and check out the end of this issue of SKQ for more book recommendations). And with markets back then falling faster than English wickets in the Ashes, I was suddenly acutely aware that we had recently employed the services of our new investment team, Square Mile. What a baptism of fire! But it didn’t take long to realise that we really were working with quality people.
