Executive Summary: The whole range of Information Technology Service Management is full of several advantages that provide its users and other number of organisations that using itfor improvement of their IT services. Also noted that use of new IT services is being done and a lot of focus is on customer satisfaction. Many service frameworks and ISO standards are there that can be followed by the organizations to reach next level of service management and efficiency in management of Information Technology services. Any organisation can imply them as per their requirement strategy. The full report which follows from here given detail description of Information technology Service Management in relation with organisation named ,“The Ho Chi Minh Securities Corporation (HSC)� , the organisation that highly depends on its IT department as per the nature of their business. They are already using ITIL framework in their business for managing the IT services and making them more polished for customers. Now this report device about importance of ISO/IEC 2000 Certification, what its advantages and whyThe HSC should look further to implement that for raising the standard of satisfaction in their customers. Time and again one can find various recommendations marked Mr Diep , head of IT department.
Introduction: High customer satisfaction is very important for any organisation so for that The Information Technology Service Management plays a very vital role when it comes to improvement of the IT Services they are providing to their customers. The HSC is always known as an award-winning organisation. It deals in professional securities brokerage and is also regarded as one of the finest equity firm in Vietnam. In HSC there is notably more dependability on IT department of the organisations lot of activities or processes in this kind of organisation depends on Information Technology.
Part 1: Importance of ITSM at HSC: The Information Technology Service Management is having very strong role in company like The HSC as major part of it matters to increase quality of the services that are served by organisation to its customer. The Ho Chi Minh Securities Corporation (HSC)� is a kind of securities Brokerage Company and also equity firm that also deals in different kind of financial services to its customers. So we tend to understand how important is the role of Information Technology in such a organization.