If you’ve booked a flight, hotel, or rental car through Chase Travel and now need to change or cancel your reservation, understanding the process and policies is essential. This guide explains everything including how to reach Chase Travel support, what rules apply, and how to avoid unnecessary fees or delays.
Contacting Chase Travel Customer Support
To start a modification or cancellation, contact Chase Travel’s dedicated support team:
Phone Number: 1-855-628-4230
Availability: 24/7 Support for Chase Travel reservations
Calling 1-855-628-4230 connects you directly with Chase Travel specialists who can help with flights, hotels, rental cars, points redemptions, and refund requests.
Changing or Canceling Chase Travel Flight Reservations
Flight Cancellations
✔ Within 24 Hours of Booking
If you cancel within the 24-hour risk-free window, you may qualify for a full refund, depending on the airline’s policy.
✔ After 24 Hours
Cancellations outside this window follow airline-specific rules:
Non-refundable fares usually do not return money to your card
However, you may receive an airline credit for future travel
Refundable fares may return to your original payment method
Chase Travel follows both Chase policies + airline rules, so outcomes vary based on your carrier.
Flight Changes
When changing a flight booked through Chase Travel:
Airline Change Fees: Some airlines may charge modification fees depending on fare type
Fare Difference: You must pay the difference if the new fare is higher
Chase Travel Rule: Agents can only modify flights according to the airline’s restrictions
For any flight change assistance, call 1-855-628-4230.
Modifying or Cancelling Chase Travel Hotel Reservations
Free Cancellation Hotels: Many hotel partners allow cancellation 24–72 hours before check-in
Non-Refundable Rooms: These typically cannot be refunded
Special Requests: Changes depend on hotel policy
Need help modifying your hotel reservation? Contact Chase Travel at 1-855-628-4230 for support.
Car Rentals: Chase Travel Change & Cancellation Rules
Car rental companies have their own conditions:
Some allow free cancellation until the pickup time
Others charge a cancellation or no-show fee
Prepaid rentals may be non-refundable
For any car rental modification or cancellation, call 1-855-628-4230
Using Chase Ultimate Rewards® Points
If your booking was made using Chase Ultimate Rewards® points, the rules depend on the travel provider.
Flight or Hotel Refunds: Points may be returned as points or as travel credits, depending on the airline, hotel, or rental company
Partial Cash + Points Bookings: Refunds typically mirror your original payment method
Chase agents at 1-855-628-4230 can help clarify point-related refunds and adjustments.