Chartwell President's Club Presents: Excellence in action

CHARTWELL PRESIDENT’S CLUB PRESENTS

Excellence in action Andrée

Céline

Sarah

Beth

Julie

Sharon

Nathalie Carmen

Heather

Sandra

Deb

The 2021 President’s Club winners all share a love of People, a deep Pride in their residence and a full embracement of the Sales Process.

“I am always so inspired by the President’s Club winners and this year was even more special hearing how this group of talented RLCs persevered and were successful even with the challenges of the pandemic. We asked our sales force to pivot and adapt to ever evolving directives and new forms of technology and this group did so with truly exceptional results. Without fail, the President’s Club winners talked about a team effort and a focus on the sales process to ensure their prospective residents have a memorable and personalized experience when visiting the home. It was my honour to welcome each and every one of them into this exclusive club and to hear the pride in their voice when talking about their residences and the staff who truly Make People’s Lives BETTER.”

-Karen Sullivan

President & Chief Operating Officer

“Our President’s Club winners are truly elite, they represent Chartwell’s top sales performers.

They share a deep pride in their work, a passion for the people they serve and a true understanding of our sales process. One of the best parts of the President’s Club decision making process is the incredible written nominations from DRS leaders. You can feel the enthusiasm and pride they have for their performing RLCs. Many of our President’s Club winners have gone on to become GM’s and DRS’s. Once you win President’s Club, the logo becomes a part of your business card, and you are officially part of the Club.”

-Stefan Biasi

Vice President, Sales Strategy

Beth is a strong example of passion, patience and process driving success and she genuinely radiates an optimum that no matter the challenge, excellence comes from having a plan and focusing on relationships and reputation first and foremost. While still new in her role when the pandemic started, Beth realized immediately the value of creating meaningful interactions with prospective residents and their families by “My passion is helping embracing video and people navigate a major online platforms to life decision with empaenhance the sales process. From skilled thy and genuine care. virtual tours and personalized thank Success for me is seeing you videos, to champeople thrive and have pioning the power of peace of mind.” a referral or 5-Star Google review, Beth is known for connectRLC – Chartwell Queen’s Square ing with people and inspiring colleagues.

Beth’s passion for senior living is witnessed in her strong community outreach strategies and business development relationships looking for mutual opportunities to educate, support and empower seniors in making decisions with open communication, transparency and trust built into all interactions.

-Beth Sparrow

Céline

Andrée

“From the very first moments of a meeting, I think that my gentle approach inspires trust in seniors and their loved ones. I try to give my future residents a sense of calm, well-being and belonging. I just love people!” -Céline Garon RLC – Chartwell L’Envol When it comes to a dynamic duo, there is no doubt that Andrée and Céline are the team to beat!

The pair have been working together for the past four years, and have made an incredible impact on their residence, having achieved remarkable results in 2021. From day one at the presentation centre, while their residence was still under construction, they worked in tandem to create meaningful bonds with prospective residents and families and showcase the difference retirement living can have on their health and happiness. They are a huge source of information and inspiration for their colleagues, carrying a wealth of knowledge and resources, and always willing to support others at the drop of a hat. Their professionalism, humility and dedication to service excellence has made them a well-respected team in their community and beyond.

“Meetings with our future residents turn into sharing moments, and that’s when I see that it’s my job and my responsibility to meet their needs and support them in a way that makes them feel safe and happy.” -Andrée Simard RLC – Chartwell L’Envol

Sarah joined Chartwell in 2020 with a passion for growing occupancy and Making People’s Lives BETTER. A kind and empathetic professional, Sarah’s superpower lies within her ability to build strong connections with residents and colleagues and effortlessly lead customers through the sales process. She focuses on understanding the true “I focus on understanding the true need of her prospective residents and is committed to being a trusted advisor. She has been a key player need of our prospects and to be in expanding programs within her residence, like a trusted advisor in the retirement Club Chartwell, and working with the team to increase positive Google reviews online, raising the living process” reputation of the residence within the wider Glebe community. She has also recently taken on a leading RLC – Chartwell Lord Lansdowne role as a mentor for two new RLCs, acting as a valuable resource to them in their training and motivation. Her ability to map out strong business development plans and make key relationships with influencers within the community and across the city is second to none, and she has done an incredible job establishing Lord Lansdowne as the preferred retirement living residence within the community.

-Sarah Joy

Since 2010, Sandra has been making a positive impact on those around her, building a strong reputation among her peers as a sales leader and nurturing close relationships with current and prospective residents and family members. Sandra’s inherent ability to actively and sincerely listen and personalize her approach has enabled her to elevate the “For me, it is important to listen actively Chartwell Experience and truly to prospects, so you really understand them make each resident feel special and at home. She has successfully – it is not just enough to answer their and passionately integrated new questions. When you listen sincerely, technology into her role, arming the right answers come naturally” herself with an impressive bank of video follow-ups and photo gallerRLC – Chartwell Les Ecores ies to respond to any situation she encounters. Since 2019, Sandra has finished first in eight regional sales competitions, and she is known among her peers as “the one to beat.” A talented and inspiring sales consultant, Sandra never shy’s away from a challenge and is always willing to help others on her team. Her charming and accommodating nature is what sets her apart and makes those around her feel heard and welcomed.

-Sandra Collin

This year, the President’s Club winners were treated to a fun day in Toronto which included a trip to Ripley’s Aquarium and the CN Tower, along with dinner at the famous CN Tower 360 restaurant.

The President’s Club dinner was hosted the previous day at the Chartwell Hub, where winners and members of the SEC enjoyed beverages on our very own roof top terrace followed by a four-course meal provided by Chartwell’s top chefs.

As both a DRO and DRS, Carmen holds a very complex role in managing, on a daily basis, both her operations and sales responsibilities. Remarkably, she has managed to thrive in this dual capacity. With a background in several roles at Chartwell, Carmen is the equivalent of a “player’s coach” in that she understands what it’s like to walk in the shoes of her team members and which strategies in the “playbook” best suit each

“I am passionate about helping my team achieve their goals and watching their personal and professional growth. To me, success is measured through the positive impact you have on others and the team knowing that you are in it with them.”

-Carmen Glabus DRO/DRS – West Region 2 situation. Her leadership saw an incredible test of resilience in 2021 as she impressively managed numerous crisis situations, including fires, floods and the pandemic, all the while leading her team to finish above budgeted occupancy (the only region in Canada to do so!) Since day one, she has brought excitement and passion to her role with hands-on assistance, creativity, a supportive nature, and a drive for success.

Julie has spent the past decade at Chartwell Royalcliffe in London, Ontario making her mark as a respected leader in her residence and a trusted partner in the region one sales team. She is fiercely committed to her role, knowing the profound impact she can make on the life of a “I love connecting with seniors who are transitioning senior. Her natural ability into their next stage of life. Leading with empathy to build strong and meanand compassion, I strive to create a memorable and ingful connections with prospective residents and personalized service that leaves a lasting impression their family members on everyone I meet in my role as a Retirement goes unmatched, as well as her long-standing relaLiving Consultant.” tionships with community partners and business RLC – Chartwell Royalcliffe development leaders. In addition to all of this, what truly sets Julie apart is her unique ability to network with her competitors. She always knows what changes or developments are hitting the market and regularly meets with others to develop a trusting relaJulie tionship where they feel more like partners than competitors. Hard work has never deterred Julie, and her can-do, positive attitude is what makes her such an essential part of the Chartwell Royalcliffe team.

-Julie Stewart

For Deb, being an RLC is not just about selling suites and meeting business targets, it’s about helping people find solutions and making their lives BETTER. She places a tremendous emphasis on building relationships with her prospective residents, community partners by demonstrating a genuine desire to “I focus on connecting with families and helping them navigate through challenging, difficult, and help them navigate through the challenging, and somesometimes scary decisions for a loved one. My role times confusing, decisions for is to listen and offer solutions, to become a trusted a loved one. As a leader in the region, Deb always accepts a advisor both to families and in the community. challenge and was the top performer for total lease signI truly believe in making peoples better.” ings in 2021. In fact, she was the only home in the top four RLC – Chartwell Georgian Traditions that operated as a single RLC! She is an enthusiastic cheerleader for corporate initiatives and was an early adopter and advocate of Cincopa video technology and virtual tours. Her brilliant energy shines through each day, and her firm belief that her residence is the best in Collingwood is backed by her own mother who resides there!

-Deb McCannell

Deb

Since 2016, Nathalie has shown great pride in her role and dedication to the residents at Chartwell Le St-Gabriel. Her commitment to making a difference in the lives of seniors is the driving force behind her success. In 2021, despite many challenges, Nathalie was able to recover occupancy and help many families transition their loved ones to the Chartwell St-Gabriel community. She was a quick adopter of new technologies into her role, which helped to ensure efficient follow-up with her prospective residents and their families. If she’s not wearing her

“Working with seniors is really rewarding. You’re making a difference in their day-to-day lives. I feel valuable every day, being able to help make them happy and provide them with the most precious things I have to give: my smile, my good spirit and all my love!”

-Nathalie LaLancette

RLC – Chartwell Le St-Gabriel sales hat, you can find her helping other departments by offering her support for table service or helping with special activities and events, Nathalie is the definition of a team player!

“What I do is not a job, it’s my passion and an ongoing journey to build trusting relationships with seniors and their loved ones. I measure success in moments, a smile, a look, a touch; the laughter or tears shared from the first moments during discovery and exploration phase. I strive for a result of peace, comfort, support, and a sense of belonging to a caring community.”

Heather attributes her success as a trusted resource for retirement living to the strong relationships she has built with the seniors and families in her residence, as well as the wider community. At the core of her dedication is a true belief and deep pride in Chartwell’s commitment to Making People’s Lives BETTER. Supporting meaningful sponsorship opportunities, such as the Fraser Valley Healthcare Foundation’s Golf Tournament and Baseball Tournament, is a key component to Heather’s success, as well as contributing her time to organizations that lead to an awareness of retirement living and the Chartwell difference. She is an active participant in the RLC – Chartwell Chilliwack Chilliwack Healthier Seniors Task Team, is on Cluster (Birchwood, Hampton, Lynnwood) the Board of Chilliwack Senior Peer Counselors and the subcommittee of Every Door is the Right Door. These volunteer opportunities build important community relationships for Heather and in turn, those contacts and connections trust making a referral to our Chilliwack residences.

-Heather Spenst Heather

Since 2019, Sharon has “It is my honour to work been a valued member with families experiencof the Chartwell Griesbach Sales team. ing the transition of their Sharon’s charm, friendly loved one. It is so personality, and sense rewarding to see the of humour make residents, families and families become a part colleagues quickly feel of our community and at ease. She is a true professional when it our seniors leading a comes to handling any happy and healthy situation and has stepped up to assist her fulfilled life.” team members multiple times, while still giving 100% to her own role.

RLC – Chartwell Griesbach She is known to never shy away from a challenge and she’s always able to highlight the positive in every situation. Sharon loves working with families who are experiencing the transition of their loved one because she finds it rewarding to see them flourish after moving into a retirement community. Her infectious laugh can be heard throughout the halls of Chartwell Griesbach and has helped carry her through many complicated situations, especially throughout the pandemic. Sharon’s confidence and dedication to Making People’s Lives BETTER shines through each day and is what makes her such a vital part of the Chartwell Griesbach team.

-Sharon Pandza

Thank you

to everyone who made this event possible.

Together we truly are Making People’s Lives BETTER