Empowering elderly individuals in Northumberland to live life to the fullest with dignity, independence, and exceptional care.
Our Mission
We provide person-centered care in our care home and respite care bed for individuals with a connection to our local community, often regardless of their financial means. We foster a warm and inclusive environment that respects their individuality, choices, and well-being.
Our Values - “FAMILY”
Focus on You
Everything we do is focussed on our residents’ happiness
Achieving Excellence
We work towards achieving excellence in care
Make ‘every day better’
We are committed and passionate in our daily interactions
Integrity
We are loyal, honest, transparent and truthful in everything that we do
Linking to the Wider Community
We will always work collaboratively and we are also embedded into the local community
Your Home, Your Choice
We value every resident as an individual, ensure their dignity and respect their aspirations and commitments in life
Whether you’re a resident, relative or visitor, we believe you are part of our Charlotte Straker family and this family is at the heart of everything we do. We care for each other, offering support, compassion and warmth. Like a family, we try to make sure that everyone feels included in a way that they feel reassured and comfortable.
Our Services
Charlotte Straker House is a 32-bed care home based in the Northumbrian village of Corbridge operated by the Charlotte Straker Project, a registered charity (Charity Number:1021086) serving the local community
The home opened in 1992 and is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England, to provide accommodation and personal and nursing care for adults
Our last CQC inspection took place on the 15th of October 2020, the inspection report published on the 19th of November 2020 gave the home an overall rating of ‘Good’, with ‘Outstanding’ in well-led. CQC last reviewed the home on the 6th of July 2023 and confirmed that this rating remains unchanged.
The registration confirms we can meet the needs of people who are living with dementia or memory deficits, and those who have sensory loss We are unable to provide services and accommodation for people living with severe dementia illnesses, or behaviours that challenge, that we are unable to care for safely We can also offer end-of-life care and short term respite care
We also provide eight supported living bungalows in the grounds of Charlotte Straker House
Our philosophy is very much based around providing a comfortable, homely, family environment promoting independence and choice whilst maintaining privacy, dignity, and safety. All 32 rooms within our home offer ensuite facilities with details of available room types, ranging from Standard to Premium.
Alongside these rooms Charlotte Straker House also offers the following facilities:
Hairdressing facilities available twice a week (not included in fees)
Lounges on ground and first floors
Dining room on the ground floor leading to outside decking area
Wet room and bathroom with accessible bath for assisted bathing on the ground floor
Bathroom with accessible bath for assisted bathing on the first floor with an integrated jacuzzi
On-site laundry facilities
Accessible beautiful gardens, outside decking and summer house
On-site parking facilities for residents and visitors
Activities that are undertaken on all floors
Our Community Respite Care Bed based provides short term free of charge respite care for those over 65 years of age, who live in Northumberland. Our respite care bed (apart from a break due to Covid) has been in constant use with 100% occupancy and has been a lifeline to hard pressed carers throughout the North East who needed a break from their caring responsibilities.
Our Charitable Objectives
Our not for profit care home has the following charitable objectives:
The provision of nine standard fully funded rooms each year for local authority residents. One of our main charitable objectives is to provide care needed by residents, no matter an individual’s financial means We therefore raise funds to cover the “fee shortfall” between the cost of care per resident per room and the payment made by the local authority. Most residents wish to stay in their community, close to their family and friends, but many cannot afford care home fees. The shortfall in Local Authority fees is the difference between Northumberland County Council’s residential fee rate and what it costs our care home to provide the care and accommodation As part of our charitable mission we pay this for those residents who lack means and whose families are unable to help by contributing a 3rd party top up to the LA fees. The shortfall continues to be a significant expense for the charity
The provision of a fully funded free of charge community respite care bed for the community. Our Community Respite Care Bed based provides short term free of charge respite care for those over 65 years of age, who are frail, unwell and/or have other complex conditions who live in the North East. This Respite Care Bed service costs £60,000 a year and is completely funded through charitable donations and grants Our respite care bed (apart from a break due to Covid) has been in constant use with 100% occupancy and has been a lifeline to hard pressed carers throughout the North East who needed a break from their caring responsibilities
The provision of a high quali to date facilities. Any surplus the benefit of our residents Thi stimulating activities and outing programme for our rooms and
JOBDESCRIPTION
Job Title:
Reports to:
Job Purpose: Home Manager (Registered Manager)
Chief Executive Officer
Primary responsibility is to oversee the operation of the care home, the care and safeguarding of the occupants, the development of the staff and other key management duties such as budgeting The Residents are at the core of everything they do and their responsibilities revolve around the efficient operation of the business while maintaining a high standard of care. The registered manager is accountable for a range of compliance processes that they must ensure are delivered. Maintaining and implementing standards of delivery to include the setting of the Home and attitude towards our residents
Base and Hours:
37 5 hours per week
Charlotte Straker House – expected to be onsite Occasional Home Working must be agreed with Line Manager
Key Responsibilities: All staff and volunteers who engage in delivery of services Direct line reports: Deputy Manager (Care Lead), Heads of Department (see attached organigram). To work cohesively as a triumvirate within the respective areas of overall responsibility
Salary: In the range of £50,000 to £55,000 per annum, depending on experience.
Annual Leave:
Staff Benefits:
25 days plus bank holidays
Sovereign Healthcare – Asset Package (including Optical/Dental/Physiotherapy support & access to counselling)
PIN Payment - for Registered HCP Cycle to work scheme
Christmas Bonus – paid along with the Christmas wage payment.
Loyalty Bonus – paid from years five to ten
Role Responsibilities
MainObjectivesandResponsibilities
Ensure compliance with external requirements related to care including the Health and Social Care Act 2022, Care Quality Commission and the Nursing and Midwifery Council. As Registered Manager, ensure all services are safe, caring,responsive, effective, andwell-led to comply withCQCregulations.
To lead the management of the home and Bungalows with responsibility for all aspects of care/clinical and other service delivery to meet organisational strategy. Responsible for ensuring workforce accountability for the delivery ofagreedplans and targets within the homeand bungalows.
Ensure highest standards of care by developing, implementing, and monitoring best practice policies and procedures to support the operation of an integrated and flexible person-centred care service in line with agreed identifiedoutcomes.
Prepare comprehensive and accurate reports for internal use, the Board of Trustees and external stakeholders (as required) to demonstrate that all servicesare wellled and providehigh qualitycare to allservices users.
Monitor, review, and develop new and existing CSP services, in consultation withResidents, Charlotte Straker staff,volunteers andTrustees.
Responsible for department budgets, managing resource allocation to ensure services meet the Resident and Home needs. (Care/Office/Housekeeping/Nutrition/Capital)
To be fully responsible for the management of the Home and bungalows on a day-to-day basis along with the efficient use of available resources within anagreedbudget.
To maximise Home occupancy within agreed parameters, of all nursing and residential beds
To provide effective and professional leadership ensuring appropriate induction, trainingand development of allstaff&volunteers.
To embrace positive and supportive working relationships with partner organisations.
Liaise with and oversee as required, maintenance contractors and others involvedinthemaintenance of property andequipment.
Work in collaboration with CEO and trustees involved in Quality and Finance togiveassurance, improve care andmaintain financialcontrol.
To lead the liaison closely with our local community along with our Activities Coordinator and Marketing Manager and trustees to promote the good name of CSP.
RoleResponsibilities
LEADERSHIP:
To provide leadership to all staff to deliver the highest possible quality of care within a safe workingandlivingenvironment.
To be a good model for all employees, being approachable and providing a regular presenceonthe“shopfloor”aswellasbeingconsistentinallactionsanddecisions.
To set and maintain clear standards of care within the home in line with Charlotte Straker ProjectAudits
To ensure that staff selection processes for all are applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their nationalbodies.
To develop a culture of continuous quality improvement using the framework of clinical governance.
To produce and maintain a comprehensive and effective induction process for all new employees to ensure they are effectively introduced to the Care Home, Residents and good practiceswithintheirfirstweek.Ensureallmandatorytrainingguidelinesaremet.
Ensure that NMC code of professional conduct and other NMC guidelines relating to professionalpracticesarealwaysfollowed.
Take responsibility and accountability for the delivery of professional, competent and highqualitycare.
To manage new employees’ probationary period. To ensure that all staff are annually appraised against expected standards of performance and manage any underperformance identified.Toensurethatregularsupervisionsoccurandaredocumented.
To identify individual training needs in line with the Home’s objectives and the employee’s performance, arranging training and evaluating its effectiveness, and ensuring that staff havecompletedthe requiredtrainingeachyear.
To hold regular staff, Resident and Stakeholder meetings to provide and receive feedback, and administer the questionnaires provided as part of the charities Quality Assurance Systems.Ensure adequaterepresentationatthesemeetings. Expectedtoworksupernumeraryacrossthehometwodayspermonth.
CARE:
To ensure that all Residents have an up-date care plan within Care Control, which is regularlyevaluatedandactivelyinvolvestheminthepreparation.
To ensure all risks associated with care e.g. moving and handling, mobility, challenging behaviourandskincareisidentifiedandcorrectlyactioned.
To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological,andemotionalneedsoftheResidentsarerecognised,assessedandmet.
To ensure the Home and its processes are fully compliant with the Mental Capacity Act and that Residents are empowered to make choices where able and where not best interest decisionsaremadeontheirbehalfinvolvingallthosenecessary.
RoleResponsibilities
CAREcontinued:
ToensuretheHomeiscompliantwithDoLSlegislation.
To ensure that there is a regular programme of activities, which are arrange in line with the Residents’needs.
To ensure the maintenance of the highest standards of care consistent with the requirements ofCareQualityCommission(CQC)/FundingAuthorities
To ensure effective communication with GP’s, District Nurses, Social Services, and other professionalsconcerningthecareofresidents.
To oversee the organisation of the staffing rota and ensure staffing levels/skill mix complies withresidentdependencyratingswithinCSPutilisingelectronicsoftwaretosupportplanning.
To conduct a pre-admission assessment for all potential Residents/ bungalow applicants and daycareclients.
To meet professional and legal responsibilities with regard to the storage, handling and administrationofdrugsandmedicalstockcontrol.
To ensure the protection and safety of Residents at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarms systemsarealwaysfullyfunctional.
Oversee and ensure all residents have personal evacuation plans in place and that these are reviewedonaregularbasis.
GENERALMANAGEMENT:
To understand the legal requirements of the CQC and the Regulations and other legislations and ensure the home complies with Essential Standards of Quality and Safety, and whatever legislationorrelevantstandardsthatareinforce.
To contribute to the development of Charlotte Straker Project policies and procedures, as well as have a full understanding and working knowledge of them. Ensure that they are applied at alltimes.
To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needsoftheResidents.
Toensurethatallannualleaverequests are co-ordinatedtoprevent disruption in thehome. To control sickness absence by always conducting back to work interviews and correctly applyingcompanypolicy.
Ensure that the home compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met.
RoleResponsibilities
GENERALMANAGEMENTcontinued
To understand the legal requirements of the CQC and the Regulations and other legislations and ensure the home complies with Essential Standards of Quality and Safety, and whatever legislationorrelevantstandardsthatareinforce.
To contribute to the development of Charlotte Straker Project policies and procedures, as well as have a full understanding and working knowledge of them. Ensure that they are appliedatalltimes.
To be responsible for completing the staff rota and ensuring that the staffing ratio meets theneedsoftheResidents.
To ensure that all annual leave requests are co-ordinated to prevent disruption in the home.
To control sickness absence by always conducting back to work interviews and correctly applyingcompanypolicy.
Ensure that the home compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements aremet.
Promote a positive customer care orientated environment and ensure all staff are familiar withthecompanycomplaintsprocedure.
To remain professionally updated and ensure care in all areas is delivered in line with the latestresearchtopromoteevidence-basedpractice.
To ensure effective recruitment, performance management and deployment of staff to deliverhighqualitycareandsupportoutcomesforpeoplewhouseservices.
To liaise effectively with Heads of Departments, building good working relationships, as requiredforthegoodoperationoftheHome.
To ensure that all Residents have a copy of the terms and conditions of care and that all the necessaryfundingdocumentsarecompleted.
All Residents finances are monitored; that up-to-date accurate records are kept of all transactions; the financial control of their affairs must be undertaken with total accuracy andsecurity.
To record, investigate and deal with any incidents, concerns, and complaints in a positive manner and in line with Charlotte Straker policy, ensuring that appropriate learning is taken from such instances.
To ensure CSP’s Health and Safety systems operate effectively.
To oversee completion of departmental equipment risk assessments
OTHERRESPONSIBILITIES:
RESPONSIBILITIES IN AN EMERGENCY - Expected to respond to emergency situations involving the safety of Residents and others. this includes the ability to assist in evacuation of Residents, fire drills and false alarms. Contribute to the On Call arrangements for emergency situationsonly.
CONFIDENTIALITY - Any information relating to Residents or staff acquired during the duty must be treated in the strictest confidence and discussed only within the establishment with the most senior member of staff on duty. The post holder must maintain the confidentiality of information about Residents and staff in accordance with the professional code of conduct and relevantlegislationsuchasUKGeneralDataProtectionRegulations(GDPR).
EQUAL OPPORTUNITIES - The post holder must at all times carry out his/her responsibilities with due regard to CSP equal opportunity policy and promote the concepts of equality of opportunityanddiversity.
HEALTH AND SAFETY - Employees must always conduct responsibilities placed upon them under the Health & Safety Act at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for Residents, visitors,andemployees.
Promote safe working practices within the home and ensure the security within the home is alwaysmaintained.
AdheretotheHomesdisposalofwastepolicy.
Thepostholderwillbeexpectedtowearuniform
PersonSpecification
ESSENTIAL QUALIFICATIONS
Level 5 leadership for health and social care (QCF) or equivalent
At least 3+ years working as a manager in an elderly nursing home setting
Excellent operational management experience.
Evidence of good or outstanding CQC inspections
Experience in marketing a care home and budgeting
ESSENTIAL SKILLS
A leader and manager of people, displaying high levels of motivational and communication skills.
Care of the Elderly
Ability to cope under pressure.
Effective time management for self and staff
Effective workload planning for self, staff and CSP.
Good decision maker
Ability to delegate tasks appropriately, including effective use of Team Leader skills.
Effective in conflict management
Calmness in challenging situations
High level of IT skills (MS Office Suite)
Ability to work without supervision.
Initiative taking approach to issues potentially detrimental to the smooth running of the organisation.
Professional, objective, and proactive approach
Aptitude towards learning and personal development, taking responsibility for own professional development.
Positive and constructive approach to problem solving.
Minimum two years management experience
To maintain professional standards of ethics and confidentiality in accordance with GDPR.
DESIRABLE SKILLS (not essential):
NMC/ HCPC Pin with relevant post-registration experience
PERSONAL:
Understand and respect the charity’s values and ethics.
Integrity, confidentiality, and good character.
Tactful, self-aware, attentive to appropriately meeting people’s needs.
Energetic and resilient.
Tenacious in the face of difficulty.
Flexible and responds positively to change.
PLEASE NOTE THIS POST IS SUBJECT TO ENHANCED DISCLOSURE AS PROVIDED BY THE DBS.
THE PROJECT WILL ONLY REQUEST DISCLOSURE FROM THOSE THAT HAVE BEEN OFFERED EMPLOYMENT.
HowtoApply
Thank you for your interest in joining our team at the Charlotte Straker Project To apply for this position, please fill in and submit the application form that can be found in this email, or in the printed application pack.
The deadline for applications is Friday 4th October 2024 at 5pm
If you would like an informal discussion about this role, please call our office on 01434 633 999 (option 1) and ask to speak to our current Registered Manager.
Please submit your application to office@charlottestraker.org.uk or post to:
Registered Manager
Charlotte Straker House Cookson Close Corbridge NE45 5HB
Additional Information:
Interviews for this position will be held week of 7th October 2024 which will include an informal visit to Charlotte Straker House where the candidate will have the opportunity to meet with residents, staff, volunteers and some members of the Board.
There will then be a formal interview where a presentation will be required, title will be provided if shortlisted
We will review all applications and only shortlisted candidates will be contacted for interviews.
