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No.08, 02nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314, Fax: +94 11 2716629 Email: info-journeys@sltnet. lk Web: www.journeysrilanka. com

Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questionnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD

l*t : rJ^a" !r,t^o.,a|** MANAGING DIRECTOR

Services

You,

Excellent

Mrs Urban & Mr Baumann

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Person:

No. of Pr

'

E-mail:

Reception ot

- Classical Tour Of sri Lanka-

02

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Mr.Sartha

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Grand Hotel

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C) Cleanliness

D)

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4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU EXPERIENCED DURING YOUR STAY

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Date

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JourneyScapes (Pnt) Ltd "{i't;"'.,,.r-\ Maximum Flexibilicy, Genui

No.08, 02nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314, Fax: +94 11 2716629 Email : info-journeys@sltnet.lk

Web: www.journeysrilanka. com Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questionnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD D*aL*.d,,.a

MANAGING DIRECTOR

RAc"o ANG tLo

Fhvka-o $Araa, rk - Classical Sri Lanka -

Name of Tour:

10 - pax

No. of Person:

E-mail:

Date of Arrival:

l6thApr 2015

WY 373U - 14:50 Hrs

Flight:

22bApt 2015

Date of Departure:

WY 372U - 11:40 Hrs

Flight:

Name of Tour Leader:

Tour

(/

Guide:

Mr.Adrian

A) Service

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REMARKS

B) Food C) Cleanliness

D)

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anersba p-ilS ( PVt) Ltd

No.08, 02nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314, Fax: +94 11 2716629 Email: info-journeys@sltnet.lk Web: www.journeysrilanka. com

Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very gra,.eful if you could take a moment of your time each day to express your valued opinion by filling in this questionrraire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the .completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD D*t'

Lxl"+* 5a*2."a1l"t

MANAGING DIRECTOR

our name: Ms Anna Marra

Excellent

Services

Airoort Services Reception at Airport

Tour:

- Classical Sri Lanka -

Name off Tour

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B)

Food

C) Cleanliness

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4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU EXPERIENCED DURING YOUR STAY

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t t 1+/ a,s Signature of Guest

Date

_Go Asia

Journd)rSc,apes Maximum Flexibility, Genuine

14t600t1

JourneyScapes (Fvt) Ltd No.08,

Lane Dehiwala. Sri Lanka Tel: +94 11 273290314, Fax: +94 11 2716629 O2nd

Email: info-journeys@sltnet. lk Web: www.journeysrilanka. com

Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questionrraire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the gompleted questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wlsh you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD

DrrlrJoa Sr*.oaZ** MANAGING DIRECTOR

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Services

veltfrl

Excellent

Ahport Services

Good

Fqir

Poor

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Reception at Airport

Handling ot Airport - Classical Sri Lanka -

Name of Tour:

Remarks...,,..................

10 - pax

No. of Person:

E-mail:

TronsDort Vehicle

l6thApr 2015

Date of Arrival:

Departure:

Flight:

2zthApt 2015 Guide

WY 372U - '11:40 Hrs

Languoge

Name of Tour Leader:

Tour Guide:

/

river/Coach ossistant

Remarks......,..,...

WY 373U -'14:50 Hrs

Flight: Date of

D

Y

Knowledge

I

Service

Y

Mr.Adrian

) Anantya Resort

A) Service

REMARKS

B) Food C) Cleanliness

D) Location A) Service

B) !,

Food

LttsdtIIruis

D) Location A) Service B) Food C) Cleanliness

D) Bandarawela Hotel

Location

A) Service B) Food C) cleanliness

O) Elephant Reach

Location

A) Service B) Food

c)) cleanliness

D) Location

Y

A) Service B) Food C) Cleanliness

D) Location

/

I.

WHY DID YOU SELECT SRI LANKA FOR YOUR HOLIDAY VISIT?

2, WHAT INTERESTED YOU MOST IN SRI LANKA DURING YOUR TOUR?

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,.

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4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU EXPERIENCED DURING YOUR STAY

5. YOUR SUGGESTIONS AND RECOMMENDATIONS

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Signature of Guest

Date

J o u rn

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*'tfll?t'lta

", No.OB, 02nd Lane Dehiwala. Sri Lanka

"

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Flaximum Flexibiliry, Genui

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Tel: +94 11 273290314, Fax: +94 11 2716629 Email: info-journeys@sttnet. tk Web: www.journeysrllanka. com

Dear Sir/ Madam, The JourneyScapes team e.xtends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that youi stay will be pleasani ano enloyable one.

As you proceed on your journey, we shall be very grateful ifyou tould take'a moment of V,jui time each day to express.you_r valued opinion by filling in this questionnaire. This will help us greatty to cohtinue to improveihe standards of our service that we offer you and our future cllents. Before you leive Sri Lanka please enclose the completed questionnaire in the envelope and hand it over to the Journey'scapes represeniativel Driver guide.

i

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD Da,,

L*.ln*

SLr^/-u^X4*

MANAGING DIRECTOR

t0RELLiq fltAe tb, our name: Mr Tomoase+ordisee

Excellent

Services Airpott Setvices Reception at Airport

Tot Name of )f Tour:

- Classical Sri Lanka

Perso No. of Person:

10 - pax

-

Poor

Foir

Good

x

x

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E-mail:

;;;;;;;;; Date of Arrh

l6tnApr 2015

Vehicle

nt

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WY 373U - 14:50 Hrs

Flight:

Remarks......,,...,.

Date of Depi

22hApt 2015

Flight:

WY 372U - 11:40 Hrs

Tor Leader: Name of Tour

tUbotlQc

Tour Guide:

Guide

d

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NAME OF HOTELS Anantya Resort

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D)

Location

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B)

x

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x

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D) Bandarawela Hotel

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r'

x

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v

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d

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WHY DID YOU SELECT SRI LANKA FOR YOUR HOLIDAY VISIT?

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Yes

No

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4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS

YOTJ EXPERIENCED DURING

YOUR STAY

5. YOUR SUGGESTIONS AND RECOMMENDATIONS

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/lll,fr $,-t.;-

z?/E[:u-(

?

Date

Signature of Guest

Go Asia

14160011

JourneyScapes {Ptt) Ltd Maximum Flexibility,

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No.08, O2nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314,Fax: +94 11 2716629 ,.. .v'r

.

1.

Email : i nfo-journeys@sltnet. lk

Web: www.journeysrilanka. com Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questiorrnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once agaln.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD b

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MANAGING DIRECTOR

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Services

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Good

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Poor

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Date of Arrival:

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d

Departure:

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WY 372U - '1 1:40 Hrs

Flight:

Longuoge

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Name of Tour Leader:

Service Mr.Adrian

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Amava Lake

C) Cleanliness

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h

A) Service

x x

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Y

x x X

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REMARKS

I.

WHY DID YOU SELECT SRI LANKA FOR YOUR HOLIDAY VISIT?

2, WHAT INTERESTED YOU MOS T IN SRI LANKA DURING YOUR TOUR?

A)

Gultural Town

tr

B)Wild life adventure

c)Beach

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I

olotn"t

lf D) Please state what... ...

3, WOULD YOU RECOMMEND SRI LANKA AND JOURNEYSCAPES TO YOUR FRIENDS,'RELATIVES?

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NoI

4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU EXPERIENCED DURING YOUR STAY

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14t263t1 _ JourneyScapes (Pvt) Ltd No.08, 02nd Lane Dehiwala. Sri Lanka Tel: +94 1 1 27 3290314, F ax'. +94 1 1 27 16629 Email : info-journeys@sltnet. lk

Web: wwlv,journeysrilanka.com

Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questionnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the . completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD D*^., L

**4na $*"-a.ral.ut

MANAGING DIRECTOR

Excellent

Services M Florian Adolf & Mrs Lisa Marie Rupp Your name: Mr

-

Tour: Name of Tour:

Classical Sri Lanak

-

-

Poor

Fair

Good

Aircort services Reception at AirPort

,

Handling ot Airport Remarks....,...........,..,...

02 - pax

No. of Person:

E-mail: Tronsoott

Arriva Date of Arrival:

07th

Apr 201 5

Vehicle D

Flight

EK 654 - 16:40 Hrs

:

Depar Date of Departure:

1

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r/Cooch ossistonr

Remarks....,........

Guide

xx

Longuage Name of Tour Leader:

de: Tour Guide:

Knowledge

Cinnamon Grand

Excellentl Good I

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A) Service

B)

Food

C) Cleanliness

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1.

WHY DID YOU SELECT SRI LANKA FOR YOUR HOLIDAY VISIT?

2. WHAT INTERESTED YOU MOST IN SRI LANKA DURING YOUR TOUR?

A)

Cultural Town

I

B)Wild life adventure

E

C)Beach

[-l

oyotn",

lf D) Please state what

YOUR FRIENDS/RELATIVES? 3. WOULD YOU RECOMMEND SRI LANKA AND JOURNEYSCAPES TO

NoI YOUR STAY 4. CoMMENTS oN ANY SPECIAL SERVICES EXCURSIONS YOU EXPER|EN.CED DURII..IG

5. YOUR SUGGESTIONS AND RECOMMENDATIONS.

Date

Signature of Guest

Manta

' i \''l.i:,.ji't.-'\ Mrximum FlexibilitY, Genuine 9ar$

14158211

JourneyScaPes (Fv-ti Ltd No.08, 02nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314,Fax: +94 11 2716629 Email: info-journeYs@sltnet.lk Web: www.journeYsrilanka. com

Dear Sir/ Madam, decided to choose The JourneyScapes team extends a very warm welcome to you, We are glad that you have one.. pleasant and-enjoyable a will be stay wish that-your and sincerely your holidays Sri Lanka to spena your time each day to As you proceed on your lourney, we shall be very grateful if you could take a moment of yourvatueci opi,iion ui ritting in this queiti-onnaire. fhiswitt help us greatlyto continue to improve the plelse enclose the "rpi".. stjndard's of our service that w'e offei you and'our future clients. Before you leave Sri Lanka Driver guide representative/ to the JourneyScapes it over .orpr"t"o questionnaire in the envelofe and hand

your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD Da, :",**{a.a. \tu-z-

t*;l*t

MANAGING DIRECTOR

Your

name:

Mr Ole Kristian Skedsmo & Ms Lindy Ljosdal

Maurseth

Name of

No. of

Tour:

- Cultural Highlights

Person:

-

02'Pax

E-mail:

Date of

Arrival:

27th

Flight: Date of

APr 2015

UL 102 - 1'l:20 Hrs

Departure:

Flight:

26th Mar 2015

QR 657 - 21:45 Hrs

Name of Tour Leader:

Tour

Guide:

Mr. Wilhelm

NAME oF Cinnamon Grand

HOTELS

I Excellent

A) Service B) Food C) Cleanliness

D) l) Amaya Lake

Food

D) Location A) Service B) Food C) Cleanliness

D)

Location

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x

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4) Jet Wing Blue

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r{o

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4. COMI|EIITS ON A}{Y SPECIiI,L SERVICES EXCURSIONS YOU EXPERIENCED DURIHG YOUR STAY-

!

{1 5. YOUR SUGGESTIONS AND RECOMMEHDATIONS.

of

Guest

I

Date

{iltntt

11t57tt1-

JourneyScapes (tutl

ld

No.08, 02d Lane Dehiwala. SriLadO Tel: +94 112732X)314, Fac +94 112716629 Email: info-joumey@sltnet. lk

Weh v*tar.journeysrilanka. com Dear SitI Madam, The JoumeyScapes tean e>dends a very warm wdconre to you, We are glad that you have clecided to cfioooa Sri Lanka to spend your holidays ard sinerely urish that your stay will be a deasant and enjoyable one" an yorr journey, $,e shall be very gratefr.d if pu cadd take a moment d yorr time each day to As you express.yo$ valued opinion bry filling in this questionnaire. This will help us greatly to continue to imprwe the stardat6"t*F .trq servics that we offer you ard our future ctients. Before you lerre Sri Lanka $ease endee the compkt" $#'-{Dnnaire in tte enrre@ and ttand at over to the .-hnneyscapes representatid &iver guide.

pod

Your tirr , s6 #atior S Sncerely appreciated and we hope that we will have the offerirp++* lEidoes to yd, Xl Sri Lanka orrce again.

Wisfr you a deas*iil journcrbact home.

JOURNEYSCAPES (PVB LTD

Dt4i*./"4 **a,rt*.t itlAfiAGrNG EX*ECTAR

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services particuliers v6cus pendant votre sejour' Vos commentaires sur les excursions ou/et les

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{5

Date

Votre signature

Tour" l.lo : French

MB6a/1

JourneYScapes (Pvt) Ltd No.08, 02nd Lane Dehiwala' Sri Lanka Tel: +94 11 27329O3t4, Fax: +94 11 2716629 Email: info-journeYs@sltnet' lk

JourndYSc,atr>es Maximum Flexibility' G"!'j!3

Web: www.journeYsrilanka'com

Chdre Madame, Cher Monsieur,

heureux que vous une trds chareureuse bienvenue ! Nous sommes Toute l,6quipe de Journeyscapes vous souhaite ag16able et souhaitons sincdrement que votre s6jour soit ayez choisi le sri Lanka pour passer vos vacances querques minutes de votre cours de votre voyage, vous pouviez prendre Nous vous serons trds reconnaissants si au

tempschaquejourpourexprimervotreopinionpr6cieuseenremplissantcequestionnaire.Celanousaidera vous remercions de remettre ) am6liorer nos services. Avant de quitter le sri Lanka' nous grandement i continuer le questionnaire rempli au repr6sentant Journeyscapes

/

(chauffeur-guide)'Votre aimable coop6ration est

grandementappr6ci6eetnousesp6ronsquenousauronsieplaisirdevousproposerncsservicesauSriLankaune fois de plus.

Je vous

pays souhaite un agr6able voyage de retour dans votre

JOURNEYSCAPES (PVT) LTD

Da,,|+J."a

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DIRECTEUR GENERAL

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Votre nom

Madame Stephanie Bats Services

Monsieur

/

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Rece1tion d l'odroPort

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Port

des

bogages l'odroPort

Tour Nom du Tour Yal Safari Nombre de

Personnes

4 Personnes

E-mail Date d'arriv6e

Le 04 APr 201 5

EK 65C - 08:45 Hrs

Voi

Remarques........

Date de depart

'

Le 08 APr 2014

UL 1 15 - 13:30 Hrs

Vol

Guide

Nom du tour leader

Longue Connoissonce

Guide / chauffeur Guide

Monsieur Bandara

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'

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J REMARQUES

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WHY DIDYOU SELECTSRI LANKA FORYOUR HOLIDAYVISIT?

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fwgt, bt( wltw: rurtr l*r4 aNil.l.nfuh:y

2, WHAT INTERESTED YOU MOST IN SRI LANKA DURING YOUR TOUR?

A)

Gutturat

rr D) prease state

Town K

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tn.n..fi

3, WOULD YOU RECOMMEND SRI LANKA AND JOURNEYSCAPES TO YOUR FRIENDS/RELATIVES?

YesE

Notr

4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU EXPERIENCED DURING YOUR STAY.

.Tha.. .p.r.e..yr.u.k.......tz/-/tJ:

. ./tr. .fuf(-......Lu.t......Pt1.u.1-L-.......tt.t.....t71.tr-,p......1.tm*...

5. YOUR SUGSESTIONS AND RECOMMENDATIONS,

tq? Itnt

fu

*tt,

Plo:re, * l,n*

lI !! Apr Aolr Signature of Guest

Date

Tischler

14t401t1

JourneyScapes (Pvt) Ltd

Jor:rndySc,apes

No.08, O2nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314, Fax: +94 11 2716629 Email : info-journeys@sltnet. lk

Web: www.journeysrilanka. com Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questionnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our futury clients. Beforqyou leave Sri Lanka please enclose the completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD D*v*r./,,.,a

MANAGING DIRECTOR

Excellent

Services Your

name:

Mr. Karl Heinz Hochmuth & Mrs. Angelika

Airooft Services Handling dt Airport

Name of

No. of

Tour:

Person:

- Classical Sri Lanka -

Remarks....,.................,

02 - pax

TronsDort

E-mail:

Arrival:

Date of

Poor

x x

Reception ot Airport

Hochmuth

Fqit

Good

'l 3th

Apr 201 5

Vehicle

x

Driver/Cooch asslstont

"{

PamarLa

Flight

:

Date of

EK 348 - 13:35 Hrs

Departure:

lgthApr 2015 Guide

Flight

EK 653 - 20:35 Hrs

x {

Languoge

Knowledge Name of Tour Lead6r:

Tour

Gulde:

Remarks.............

Mr. Janaka

Excellent

NAME OF HOTELS

l)

-\

Service

Cinnamon Grand

A) Service

x

B) Food

X

C) Cleanliness

2) Heritance Kandalama

Good

x

D) Location

x

A) Service

x

B)

X

Food

C) Cleanliness

D) 3) Earl's ReBency

Location

A) Service

X

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Location

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x

MIOIJ

rcfurbiihhM#

x

(

X X

B) Food

D)

REMABKS

X

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X

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Foir

X

t

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A) Service

X

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k

Lr)

Y

a)

x

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Your name: Mr Henning Kristiansen & Ms Tone Mette Kaiser

Name of Tour:

- Mr Kristiansen & Ms Kaiser 14 April-1g

April 2015 No. of Person:

02 - pax

E-mail:

Date of Arrival:

l4thApr 2015

Flight:

UL 309 - 21 :1 0 Hrs

Date of Departure:

'l9h

FIight:

Apr 2015

UL'115 - 13:35 Hrs

Name of Tour Leader:

Tour Guide:

Mr. Wijethunga

REMARKS

Excellent

Seruices

Your name: Mr Henning Kristiansen & Ms Tone Mette

Airoort Services

Kaiser - Mr Kristiansen & Ms Kaiser 14

April-{9

Poor

}(

Hondling at Airport

Tour:

Fair

x.

Reception ot Airport

Name of

Good

Remarks..................,....

April 20{5 No. of

Person:

02 - pax

TronsDort

X

Vehicle

E-mail:

D

Qanr rlrc

Date of Arrival:

l4thApr 2015

Flight:

UL 309 - 21 :10 Hrs

Date of Departure:

19hApr 2015

Guidg

'x

Languoge

UL 1 15 - 't 3:35 Hrs

Flight:

X

Knowledge

2(

Service Name of Tour Leader:

Tour

Guide:

Ramerlr<

Mr. Wijethunga

Excellent

NAME OF HOTELS

I)

Cinnamon Grand

,(

river/Coach ossistont

Good

x

A) Service

x

B) Food C) Cleanliness

Z)

Amaya Lake

B)

Food

C) Cleanliness

D) Location 3)Amaya Hills

A) Service B) Food C) Cleanliness

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Location

A) Service B) Food C) Cleanliness

D)

Location

X

x X

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X

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Px

xx

x x

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x

X

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3. WOULD YOU RECOMMEND SRI LANKA AND JOURNEYSCAPES TO YOUR FRIENDS/RELATIVES?

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,

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Signature of Guest

;-S ,.w :

Date

rourAsia m

i Journd;rSc,apes Fluimum Flexibility. Genuine

14t545t1

Journeyscapes (Pvt) Ltd

No.08, O2nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314, Fax: +94 11 2716629 Email: info-journeys@sltnet. lk Web: www.journeysrilanka. com

Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely'"visl'r that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questionnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the ,completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD 7)ru,L**loc.

*u"*ra$,pt

MANAGING DIRECTOR

.

Your name: Mr.Michael Mathias Cluffani

&

Mrs Larlre

Caroline Noirjean,

Name of

No. of

Tour:

- Highlights of Sri Lanka -

Person:

02'Pax

E-mail:

Date of

Fiignt

Arrival:

:

Date of

o3thAPr 2015

---EK 348 --++35 H+s

Departure:

Flight:

176 APt 2015

EY 349

-

03:15 Hrs

Name of Tour Leader:

Tour

Guide:

Mr. Manoj

Excellent

NAME OF HOTELS L) Cinnnamon Lodge

i) Cinnamon Citadel

><

D) Location

3) Langdale by AmaYa

><

D) Location A) Service 4) Cinnamon Wild Yala

x

B) Food

A) Service B) Food C) Cleanliness

B) Food C) Cleanliness

D) Location

Poor REMARKS

X

A) Service

D) Location

Foir

X

A) Service B) Food C) Cleanliness

C) Cleanliness

Good

x x

x X

X

x

)

ffi ,ffi

x x

x

\,\

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: (

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1.

WHY DID YOU SELECT SRI LANKA FOR YOUR HOLIDAY VISIT?

2. WHAT INTERESTED YOU MOST IN SRI LANKA DURING YOU R TOUR?

A)

Cultural

Town I

B)Witd tife adventure

T

f

C)Beach

o1ot

",

lf D) Please state what.

3. WOULD YOU RECOMM END SRI LANKA AND JOURNEYSCAPES TO YOUR FRIENDS/RELATIVES?

Yes

Notr

K

4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU EXPERIENCED DURING YOUR STAY.

5. YOUR SUGGESTIONS AND RECOMMENDATIONS

re of Guest

Date

Go Asia

14/600t1

Jou rrieySca pes ( Pv-ti Ltci

Jor:rnd3rSc,apes " I \'{.) ),ti-\

No.08, 02nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314, Fax: +94 11 2716629 Email : i nfo-journeys@sltnet. lk

Web: www.journeysrilanka.com Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be pleasani and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of y6ui time each day to express you-r valued opinion by filling in this questionnaire. This will help us greatly to cohtinue to improveihe standards of our service that we offer you and our future clients. Before you lelve Sri Lanka please enclose the completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

i

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD D *", *

*la;- ***u a,a.4+*

MANAGING DIRECTOR

F6rFrR,tJA ToFinroo our name: Ms l\+rltftd?ElnfPmiAi'

Excellent

Services

Poor

Foir

Good

AirDort Setvices Reception ot Airport - Classical Sri Lanka -

Name of Tour:

Hondling at Airport Remarks..,.........,,.....,...

10 - pax

No. of Person:

€s*c""-D...... .. .......

Fer[<fteug {-(8€ ee- tl

E-mail:

Trcnsport Date of Arrival: Arrival

'16th

Apr 201 5

Vehicle D

rive r/Coo ch ossistant

WY 373U - 14:50 Hrs

Flight:

Remarks.............

Deparl Date of Departure:

Fx****,r

z2hApt 2015 WY 372U - 11:40 Hrs

Flight:

Guide Languoge

Name of Tour Leader:

Knowledge Tour Guide:

Service

Mr.Adrian

n.r,tr....Eh-!9-L-*d Excellent

NAME OF HOTELS Anantya Resort

) Amava Lake

B) Food C) Cleanliness

5

D)

.rs-

Location

A) Service

B)

Food

D) Location A) Service B) Food C) Cleanliness

D) Bandarawela Hotel

Location

A) Service

x

xl

XI

D)

,{

B) Food C)) Cleanliness

D) Eden Resort

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A) Service B) Food C) Cleanliness D) Location

5

)<

'x

x

><

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-}<

,x

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Elephant Reach

Foir

Poor

A) Service

C) Cleanliness

Hotel Topaz

I Good

)s

2(

2

REMARKS

l.

2. WHAT INTERESTED YOU MOST IN SRI TANKA DURING YOUR TOUR?

A)

cutturat

rown

\_ .S-

B)witd tife adventure

t]

c)Beach

T

.ffo,o,n",

lf D) Please state what..

3. WOULD YOU RECOMMEND SRI LANKA AND JOURNEYSCAPES TO YOUR FRIENDS/RELATIVES?

Notr

"*&1

4, COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU EXPERIENCED DURING YOUR STAY

gvc\^_1.$*G

trLnl..

... r

5. YOUR SUGGESTIONS AND RECOMMENDATIONS.

/

,/ LL/C l,LLl I

(

Guest

Date

Go Asia

14t600t1

''i lv'laximum Flexibility,

-Jdu rreysdep cs(Pvti

Lter

No.08, 02nd Lane Dehiwala. Sri Lanka

Tel: +94 11 273290314,Fax. +94 11 2716629 \- {.i

-.-}

i'::"\

Email: info-journeys@sltnet.lk Web: www.journeysrilanka. com

Dear Sir/ Madam, The JourneyScapes team extends a very warm welcoine to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish th.:t your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questionnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated anci we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOUr{r,:EYSCAPES (PVT) LTD f)zr :..**h.a St**,r*4""2

MANAGING DIRECTOR

L

-, N5 uL

(5

)"J 4--t ( c-2+ ct\-r

Yourname:M@

Excellent

Services

qhpott Services Tor Name of Df Tour:

- Classical Sri Lanka

No. of Person: Perso

'10 - pax

-

Reception ot Airport

J_

llandling ot Airport

/

Good

Foir

Poor

Remarks.......................

E-mail: Tronsport Date of Arrival: Arri\

16th

Apr 201 5

D

WY 373U - 14:50 Hrs

Flight: Depr Date of Departure:

rive

r/Cooch ossistant

Remarks......,.,....

22hApt 2015 WY 372U -

Flight:

ts

Vehicle

1'1

:40 Hrs

Guide Longuoge

Name of Tour Tor Leader:

J

Knowledge

r

Service

Tour Guide:

lemarks........

Excellent

NAME OF HOTELS ) Anantya Resort

A) Service B) Food C) Cleanliness

Good

REMARKS

I

A) Service

B)

Food

C) Cleanliness

D) Location ) Hotel Topaz

B) Food

D) ) Bandarawela Hotel

I

A) Service C) Cleanliness

f

Location

B) Food C) Cleanliness

Elephant Reach

J

Location

A) Service

,i

B) Food

J

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D) Eden Resort

*

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D)

Location

)<

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'* {"

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â&#x201A;Źtouroslo Die persdnliche Arl ties Relsens

Teilnehr*er1in:

Frau Susenne ken Maeder,

llriana /tLN

Hstel:

FRAGEBScEaT

Datum:

2!.O4,XO15 - 05.95.2815

r[iR ftuno*Etssru UND ausrtUee

Bitte lassen Sie uns lhre Meinung zukommen, wenn Sie an einer Rundreise der einem unserer Ausfltige teilgenommen haben. lhr Urteil ist uns sehr wichtig und lhre Anregungen tragen dazu bei, Qualitit als hochstes Ziel erhalten zu kti*nen- Mit lhren vertraulichen lnfornationen leisten Sie einen urschitzbaren Beitrag zu unserem Baukastenangebot; Qualitit, klare Leistung und Vorteile ftir alle!

1.

Rundreisen

/ Ausfliige

Name und Datum der Rundreise a) Hotels auf der

@

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Transportmittel:

d) organisation und Durchftihrung der

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bl tiber das Serviee Btiro in Sri Lanka:

tl

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ArE ces Relsens

3. Name des Reiseleiters/der Reiseleiterin: Herr Lakmal a) Sprachkenntnisse:

(q

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a

b) Hilfsbereitschaft:

16

e

6

c) Fachkenntnisse:

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e

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6

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lnformation EinkSufe in Sri

tanka

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Um Qualitit und Preis- / teistung garantiere* zu kdnnen, benotigen wir eine stiindige (ontrolle" Nur lhre direkten, vertraulichen lnformationen ermdglichen uns, ein konkretes Uberpriifen und Uberwaehen,

a.

Ween sie be! ihren Einkiuferi €ines unsetre{- eroofohienerr Geschifte benutzt hai:en, wurden Sie freundlieh und e-hrlieh b,edienr?

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Dear Sir/ Madam,

to you, we are glad that you have decided to choose The JourneyScapes team extends a very warm welcome t yori stay will be a pleasant and enjoyable one' Sri Lanka to spend your holidays and sincereiy *ith tn if you tould take a moment of your time each day to gotutuf As you proceed on your journey,-.we sl'rall, ne'veiy rniiwitt help us greatlyto continue to improve the express your valued opinion by fiiling in tris que'st(;;;iiq, clients. Before yiu lelve Sri Lanka please enclose the standards of our service that we offer you anJ'our tuture to the Journey'scapes representative/ Driver guide' over it nino ano . completed questionnairlln-tire envetobe

we will have the pleasure of Your kind co-operation is sincerely appreciated and we hope that offering our services to you in Sri Lanka once again'

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Web: www.journeysrilanka.com Dear Siri Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be pleasani and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of y6ui time each day to express your valued opinion by filling in this questionnaire. This will help us greatly to continue to improveihe standards of our service that we offer you and our future clients. Before you leive Sri Lanka please enclose the completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

i

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

S/ish you a pleesantjcurne;r bacl< l:cme.

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Dear Sir/ Madam,

to you, we are glad that you have decided to choose The Journeyscapes team extends a very warm welcome youi stay will be a pleasant and enjoyable one' that Usn 56 Lanka to spend your holidays and sincerefy gratetut it you tould take'a moment of your time each day to As you proceed on Vourlou*ly,-we snatt. Oe'vei, fr'.rii *itt n"tp us. greatly to continue to improve the qrie'sti"n."ii". express your vatued opinion by fiiling in tnis the oui trtute clients. Before ylu tiave Sri Lanka plgT? enclose standards of our service that we offer you guide' Driver representative/ "ni Journey'scapes the to r,ino it over " completed questionnai-'rr-e in t-n" inuero'pe ano

we will have the pleasure of Your kind co-operation is sincerely appreciated and we hope that offering our services to you in Sri Lanka once again'

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you a pleasant jcurney heck home.

JOURNEYSCAPES (PVT) LTD SL*^A4*{^.

MANAGING DIRECTOR

Excellent

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Signature of Guest

Date

it' ,;11'' leue ,4e J Thai

141553/1

Hong

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JourndlrSca;>es l,laximum Flexibility,

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2732gl3t4,Fax: +94 112716629 Email : info-journeYs@sltnet.lk

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Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose will be a pleasant and-enjoyable one..

Sri Lanka to sp"nO your holidays and sincerely wish that your stay-could you grateful take a moment of your time each day to if very be your.1ourndy, we shall proceed on As you the uip?'"r.-Vour valued ofiiion ni fitting in this queltionnaire. inlswill help us greatly to continue to improve the ple1s9 enclose you Lanka leave Sri Before clients. you future and our standards of our service that we offei guide' completed questionnaire in the enveloile and hand it over to the JourneyScapes representative/ Driver

your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again' Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD Dt^t

: rJn

a

Su ^z-".abr^t

MANAGING DIRECTOR

.

Your name: Ms

Tour Leader

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Name of

E-mail:

('iryLy-J")

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Hondling at AirPort

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Date

Signature of Guest

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14155311

JourneyScapes (Pvt) Ltd No.08,

O2nd

Lane Dehiwala. Sri Lanka

Tel: +94 11 2732903t4, Fax: +94 11 2716629 Email: info-journeys@sltnet.lk Web: www.journeysrilanka. com

Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questionnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD

D*t;yaL* Sr"-.-ral"u MANAGING DIRECTOR

Your name: Ms Tour Leader

Name of Tour:

- Classical Tour -

No. of Person:

12- Pax

Good I foir

Excellent

Services

lPoor

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E-mail:

Arriva Date of Arrival:

04hApr 2015

Flight:

UL423 - 23:00 Hrs

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WHY DIDYOU SELECTSRI LANKA FORYOUR HOLIDAYVISIT?

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/ YesM

NoI

4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU EXPERIENCED DURING YOUR STAY.

5. YOUR SUGGESTIONS AND RECOMMENDATIONS

4

i ( V:Vf,l Date

Signature of Guest

(-'-

Hong Thai

!8

JourndSrSc,apes l'luimum Flexibility,

14t55311

JournelEcapes (Pvt) Ltd No.08, 02nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314, Fax: +94 11 2716629 Email : info-journeYs@sltnet.lk Web: www.journeYsrilanka. com

Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to expiess your valued opinion by filling in this questionnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the completed questlonnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD

Da;,t*/oa Sa*Aaa4,rt MANAGING DIRECTOR

Your name: Ms

Tour Leader

- Classical Tour -

Tour Name of Tour:

Good

Excellent

Services

Foir

Poor

vliIV

Airport Services RecePtian ot AirPort

Hondting at AirPort

12'Pax

lrson: No. of Person

Remarks...'..,...,.'..........

E-mail:

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04thApr 2015

Flight

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re: DePa Date of Departu

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I nu,o" lTn*oou

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I

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Yes

W

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yOUR FRTENDS/RELATTVES?

1Co,t1l* I

4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU EXPERIENCED DURING YOUR S-rAY.

T{

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Date

Tour Asia

14122511

iou rneTScaFes ( Pvt) Ltd--

Journdlr'Sca.pes

- i1'tl*,<,-l l'lximum Flexibiliry, Genui

No.08, 02nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314, Fax: +94 11 2716629 Email: info-journeys@sltnet.lk Web: www.journeysrilanka. com

Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questionnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD

Wga*.L/" 9*o.arr*4+.t MANAGING DIRECTOR

Your name:

Mrs Annemarie Vial & Mr Nicolas Vial

Name of Tour:

- Sri Lanka Tour

No. of Person:

04 - pax

-

Airoort Services Reception ot AirPort Hondling ot AirPort

nemarts,.G/.*-P.7.i

li"o

iru

E-mail: Trunsport Date of Arrival:

o3th

Apr 2015

Vehicle D

Flight:

EK 266 - 03:35 Hrs

Date of Departure:

13s Apr 2o'l 5

riv

e

r/Coach ossistont

Remarks.............

UL 115 - 13:35 Hrs

FIight: Name of Tour Leader:

Tour

Guide:

Mr. Siri

"^-^Wo A) Service

REMARKS

B) Food C) Cleanliness

D) Location Madulkelle Tea and Eco Lodge

A) Service

B)

Food

C) Cleanliness

D) Location

Xxx XX P<r{

Y*v

A) Service

_t \

B) Food C) Cleanliness

D)

Location

A) Service B) Food C) Cleanliness

D)

Location

A) Service ) Big Game Safari

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c)) cleanliness

D) Location A) Service B) Food C) Cleanliness

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Teilnehmer/in: Her Nicolas Vial und Frau Annemarb Mal, ,,

11

Daturn:

Fl,otel:

.

03.04.2015 -17.U.2415

FRAGEBOGEN TUN RUNO*EISEN UND AUSFLUGE

Bitte lassen Sie uns lhre Meinung zukommen, rffewl Sie an einer Rurdreise oder einem unserer Ausfkige tealgenommen haben. lhr Urteil ist uns sehr wichtig und thre Anregungen tragen dazu bei, Qualitat als hrichstes Ziel erhdten zu k6nnen- Mit lhren vertraulichen lnformationen leisten Sie einen umchitzbaren Beitrag zu unserem Baukastenangebot; Qualitit, klare leistung und Vorteile fiir alle!

1.

Rundreisen

/ Ausflifie

Name und Datum der Rundreise

/ des Ausfluges:

/"@e@

a) Hotels auf der Rundreise:

oe@ G'-'; e

b) Mahlzeiten {sofern inbegriffen}: c)

Transportmittel:

d) Organisation und Durehf0hrung der

'

Reise:

O

g

AJ \!l,\,Er'

e) Preis-/ leistungsverhiltnis:

f) Bemerkungen: ...........

2.

Uber wen wurde die Rundreise a) bereits in Deutschland

/

in der

bl iiber das Service B*ro in Sri *

c) bei einer Drittperson

/ der Ausflug gebucht: Schweiz:

lanka:

/ anderem Biiro:

[f tr

tl

bitte nihere Angaben:

@ @

â&#x201A;Źlouroslo Die persdnliche Art des Relsens

3. Name des Reiseleiters/der Reiseleiterin:

Herr !*lanoi

@e@

a) Sprachkenntnisse:

oe@ oe@ oe@

b) Hilfsbereitschaft: c) Fachkenntnisse:

d) Piinktlichkeit: e) Bemerkungen: .........

4.

lnformation Einkiufe in Sri Lanka Um Qualitiit und Preis- / Leistung garantieren zu k6*xen, bendtigen wir eine stindige Kontrolle. Nur lhre direkten, vertraulichen tnformationen ermdgliehen uns, ein konkretes 0krpriifen und Uberwachen.

a.

Wenn sie bei lhren Einkiufen eines unserer empfohlenen Geschifte benutzt haben, wurden Sie

freurdlich und ehrlich bedient?

ta

S

Sollten Sie von umeren Einkaufsempfehlurgen profitiert

Nein

hakn,

fl

so sind wir lhnen

fiir ihre

detaillierten Angaben dankbar:

b. Wurden Sie von Reiseleiter oder sonstien Fremdperson auf Sonderangebote und preisgiinstige GeschSft e aufrnerksam gemacht?

la

fl

Nein E

Wenn ja, diirfen wir Sie um lhren kurzen Kommentar bitten?

lfrelen llank f0r lhre Unterst0tzung und lhr EnBqe*kommelr!

â&#x201A;Źtouroslo Dte persiinllche Art <ies Reisens

Teilnehmer/in: Herr Peter Obedraensli und Frau Esther Deofigs,

Datum:

liotel:

18.04.2015 -01.05.2015

FRAGEBOGEN rUN RUNDREISEN USID *USTIUEE

Bifte lassen Sie uns lhre Meinung zukommen, wenn Sie an einer Rundreise oder einem unserer Ausfltige teilgenommen haben. lhr Urteil ist uns sehr wichtig und lhre Anregungen tragen dazu bei, Quaftet als hdchstes Ziel erhalten zu kti*rnen. Mit lhren yertraulichen tnformationen leisten Sie einen unschitzbare'n Eeitrag zu unserem Baukastenangebot; Qualitit, klare Leistung und Vorteile fiir alle!

1.

Rundreisen/Ausfltige Name und Datum der Rundreise

/

des Ausfluges:

a) Hotels auf der Rundreise:

Ko

b) Mahlzeiten (sofern inbegriffen):

X

c)

Transportmittel:

d) Organisation und Durchftihrung der

Reise:

Uber wen wurde die Rundreise a| bereits in Deutschtand

c) bei einer Drittperson

O

e

/ der Ausflug gebucht:

/ in der Schweiz,

b) tiber das Service Btiro in Sri

H

e@ e@

@o6

e) Preis-/ Leistungwerhiltnis:

2.

@

v/ I

Lanka: tr

/ anderem Btiro:

tr

bitte nihere Angaben:

6

â&#x201A;Źtourosla Dle persdnllche Art des Rcisens

3. Name des Reiseleiters/der Reiseleiterin: Herr Roshan

d V

a) Sprachkenntnisse:

b) Hilfsbereitschaft:

V,

c) Fachkenntnisse:

H o

d) P0nktlichkeit:

4.

e@ e@ o6 t-i

@'n

lnformation Einkiufe in Sri Lanka Um Qualitdt und Preis- / Leistung garantieren zu kdnnen, bendtigen wir eine standige Kontrolle. Nur lhre direkten, vertraulichen lnformationen ermdglichen urE, ein konkretes 0berprufen und 0berwachen.

a.

Wenn sie bei lhren Einkiufen eines unserer empfohlenen Geschdfte benutzt haben, wurden Sie freundlich und ehrlich bedient?

Ja

I

Nein

f]

Sotlten Sie von unseren Einkaufsempfehlurgen profitiert haben, so sind wir lhnen ftir ihre

detaillierten Angaben dankbar:

b.

Wurden Sie von Reiseleiter oder somtigen Fremdperson auf Sonderangebote und preisgtinstige GeschSft e aufmerksam gemacht?

Ja Wenn

ia diirfen wir Sie um lhren

D

fi,lein

[]

kurzen Kommentar bitten?

Vielen Dank f&r thre Untertfltzung und lhr Entgegernkommen!

€louroslo Dle persfinllehe Afi <ie* Reisens

Teilnehmer/in: Herr Andreas llltyss und Frau Zuzana Ullps,

t7.u.2ats

llotel:

- 27.04.2015

FRAGEBOGEN TON RUNDREISEH UTi}O EUSTTOEE

Bitte lassen Sie uns lhre Meinurg zukwrmen, wenn Sie an einer Rundreise der einern unserer Ausfltige teilgenmtmen hakn lhr Urteil ist um sehr wichtig und lhre Arregungen tragen dazu bei, Qualitit als h6chstes Ziel erhdten zu krinnen. Mit lhren rrertraulichen hformationen lei$en Sie einen unsc*titzbaren Beitrag zu unserem Baukastenangebot; Qualit6t, klare Leistung und Vorteile ftir alle!

1.

RundreisenlAusfliise Name und Datum der Rundreise

/

des Ausfluges:

a) Hotels auf der Rundreise:

q

b) Mahlzeiten (sofern inbegriffen):

H

c)

A

Transportmittel:

d) Organisation und Durchfiihrung der Reise:

E

e) Preis-/ Leistungsverhfrltnis:

R

e@ e@ e@ e@ e@

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c) bei einer Drittperson

$hweiz:

/ anderem Btiro:

tl

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Slouroslo Die persdnliche Art

3, Name des Reiseleiters/der Reiseleiterin: Herr

<i*

Relsens

Manoj

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N

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E

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q

e@ e6 e@

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N

g@

,&;Z anrz'.4 *z-z ?zzilzrzzz-??2-, A/.

.r' 4.

lnformation Einkiufe in Sri Lanka Um Qualitit und Preis- / Leistung garantieren zu k6nnen, bendtigen wir eine stindige Kontrolle. Nur lhre direkten, vertraulichen lnformationen ermfulichen unl ein konkretes Uberprtifen und Uberwachen.

a.

Wenn sie bei lhren Einkiufen eines unserer empfohlenen Geschifte benutzt haben, wurden Sie freundlich und ehrlict bedient?

la[] Sdlten Sie vsr uftsere'fi Einkaufsempfehlwgen pofitiert haben, so sird wir ltupn fiir ihre

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Fremdperson auf Sonferangebote und preisg0nstige

t?

la

*"4

fI

Wenn ja, diirfen wir Sie um lhren kurzen Kommentar bitten?

7'"*' Vielea Dank ffir lhre Unterst0tzuq und ttu En$qanltmtmen!

E?;zy'z'/'Z

â&#x201A;Źlouroslo Die perstinltche Art

Teilnehmer/in: fe6lod Cadabert und Fau Brtltta

D;* =r-

Hotel:

FRAcEBoGEN

Cadalbert,

cies Belsens

-Swa-o

l4o*ej-s

turc

II

eS

Datgm:

18.04.2015 - 25.O4.2O1S

r0n RUND*EtsEtrl uxo nusnUee

Bitte lassen Sie um lhre Meinurg zukonrmen, wenn Sie an einer Rundreise oder einern unserer Ausfltige teilgenommen haben. lhr Urteil ist uns sehr wichtig und lhre Anregungen tragen dazu bei, Qualitdt als hochstes Ziel erhalten zu k6nnea. Mit lhren vertraulichen lnformatiqren leisten Sie einen unschitzbaren Beitrag zu unserem Baukastenangeht; Qualitit, klare Leistung und Vorteile ftir alle!

L. Rundreisen / Ausfltige Name und Datum der Rundreise

/

des Ausfluges:

a) Hotels auf der Rundreise:

@

b) Mahlzeiten (sofern inbegriffen):

@

c)

o6 e@

@e@

Transportmittel:

d) Organisation und Durchfiihrung der

Reise:

@

g

@

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f) Bemerkung"n,

lq

DO.S

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?.

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/ in der Schweiz:

b) riber das Service Btiro in Sri c) bei einer Drittperson

/ der Ausflug gehucht:

lanka:

/ anderem

( tr

Briro: tr

bitte n5here Angaben:

ttourosla Dle persfinllehe Art <ie* Reisens

3. Name des Reiseleiters/der Reiseleiterin: Herr

4,

Ariyarathre

al Sprachkenntnisse:

@

b) Hilfsbereitschaft:

@

c) Fachkenntnisse:

@

d) Ptinktlichkeit:

I

e e e e

6 @

6 @

lnformation EinkAufe in Sri Lanka Um Qualitit und Preis- / Leistung garantieren zu kdnnen, benritigen wir eine st5ndige Kontrclle. Nur lhre direkten, vertraulichen lnformationen erm6glichen uns, ein konkretes Uberprrifen und Uberwachen.

a.

Wenn sie bei lhren Einkdufen eines unserer empfohlenen Geschifte benutzt haben, wurden Sie freundlich tmd ehrlich bedient?

,;X Sollten Sie

Nein

vm unseren Einkaufsempfehlurgen profitiert haben,

[]

so sind wir lhnen frir ihre

detaillierten Angaben dankbar:

[tI i*b.*. . .e:* * ol qA rzc baG

. tr.ae!.......?r_*:se.. . .n,..e.h:1.....

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"/:*;*

Gesch5fte aufmerksam gemacht?

Ja

Il

Nâ&#x201A;Źin

V

Wenn ja, drirfen wir Sie um lttren kurzen Kommentar bitten?

Vlelen Daa* ffir

lhret*terstgtrung und lttr Ertlgffsnlonnen!

I.

WHY DID YOU SELECT SRI LANKA FOR YOUR HOLIDAY VISIT?

2. WHAT INTERESTED YOU MOST IN SRI LANKA DURING YOUR TOUR?

A)

cultural

Town tr

Blwild life adventure

tr

C)Beach

lvl

oyotr"t

n

3. WOULD YOU RECOMM END SRI LANKA AN D JOURN EYSCAPES TO YOUR FRIENDS/RELATIVES?

Yes

V

/

No

T

4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU.EXPERIENCED DURING YOUR STAY.

qg-J

5'YouRSUGGESTT.NSAND REC.MMEND^''?)1.

W)A-./n *-tq-<lllsu^-r(,

,"r'a^ C"$-l t\\?k

Signature of Guest

&v.

!'',' tlr"'*,...?:.:.y..:..\....P,-g*.

Arl, .]-tr1 oa1urZp14 .eD7k-4,.o-,v*

::

Date

FIT

Journd3rSc,ap>es

14t570t1 _ JourneyScapes (Pvt) Ltd No.08, 02nd Lane Dehiwala. Sri Lanka Tel: +94 11 273290314, Fax: +94 11 2716629 Email : info-journeys@sltnet. lk

Web: www.journeysrilanka.com Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and enjoyable one.

As you proceed on your journey, we shall be very grateful if you could take a moment of your time each day to express your valued opinion by filling in this questionnaire. This will help us greatly to continue to improve the standards of our service that we offer you and our future clients. Before you leave Sri Lanka please enclose the .completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD

D*,';r;^.r. Sl,r"t*r*X..t MANAGING DIRECTOR

Services Your name:

Mr Tissera Shanuaka & Mrs Teresa

Excellent

6ood

Foir

Poor

Alrpo4SerYice.s Reception ot AirPort

pietzykowscY,

Hondling at AirPort - Sri Lanka Tour -

Name of Tour:

02 - pax

No. of Person:

e-mair:

Remarks....,....,..,,.........

JHAN

q)z-x@l'oru'ftst

'c a 'uJ"

Trunsoort Vehicle D

16"tApr 2015

Date of Arrival:

riv

er/Cooch assistant

Flight: Date of

Departure:

256 APt 2015 Guide

Flight:

Lqnguage Knowledge

Name of Tour Leader:

Service

Wp,n,cJ5 Tour

Guide:

iiZ;;"t;iN

Mr. PriYan

A) Service B) Food

c) Cleanliness

D)

Location

A) Service

B)

Food

C) Cleanliness

D)

Location

A) Service B) Food C) Cleanliness

D)

t-'4Orr*J oJ[l"A

Location

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u'r'^44

b"h ffi o6ffi^a *f;:ffi^*, u-1,bL Sarc.d"t-

o

r

to/ i c,

REMARKS

1.

VISIT? WHY DID YOU SELECT SRI LANKA FOR YOUR HOLIDAY

/"t a

DURING YOUR TOUR? 2. WHAT INTERESTED Y OU MO ST IN SRI LANKA

A)

Cultural Town

lf D) Please state what .

.

W

B)Wild life adventure

K

C)Beach

l-l

oyot'".

tr

...

3.WoULDYoURECOMMENDSRILANKAANDJoURNEYSCAPESToYoURFR|ENDS/RELATIVES?

Notr

YesK

4'COMMENTSoNANYSPECIALSERVICESEXCURSIoNSYoUEXPERIENCEDDURiNGYoURSTAY.

t/ ur tu

/./

. .q.Qr)q

5. YOUR SUGGESTIONS AND RECOMMENDATIONS

6 {(ut5Date

Signature of Guest

&

I

Jor-rrnd5rSc,aPes i

.'-'- . I

i Maxlmum Flexibilicy' Genuinq C4re,

14150211

-Journeyscapes (Pvt) Etd

No.08, 02nd Lane Dehiwala. Sri Lanka +94 11 2732g\3t4,Fax' +94 11 2716629 Tel: Email: info-journeYs@sltnet.lk

#*

; I

TourAsia

'

Web: www.journeYsrilanka com

----5 Dear Sir/ Madam,

TheJourneyScapesteamextendsaVerywarmwelcometoyou,Wearegladthatyouhavedecidedtochoose tnrt youi stay will be a pleasant and enjoyable one' Srl Lanka to spend your holidays and sincerely *itt',jratetut it you tould take'a moment of your time each day to As you proceed on Vo* jor.Zy,-we shall Ue'very qJe',st"nnrir". tniswitt help us greatly to co.ntinue to improve the express your valued opinion by filling in ttris clients' Before you teave Sri Lanka please enclose the standards of our service that we offer you "niori trtute guide' ano-nino it over to the Journey-Scapes representative/ Driver completed quesgonnaiiln t'n" " """"roire that we will have the pleasure of Your kind co-operation is sincerely appreciated and we hope offering our services to you In Sri Lanka once again'

Wlsh you a pleasant journey back home' JOURNEYSGAPES (PVT) LTD Dr, Lr+{*z- 9*-atala.r.

MANAGING DIRECTOR

Suter' Your name Mr Thomas Suter & Mrs Roselyne

Name of Tour:

- Highlights of Sri Lanxa

-

Airoort Services Reception at Airqort Hondling ot Airqort Remarks....,..........',. ...,

02 - pax

No. of Person:

Trdnsport 29th

Flight

TK 730

:

Date of Departure:

Driver/Cooch oss]stonf

06th

-

g"^rrXr...y'(/.

14:05 Hrs

May 2015

UL 115

Flight:

Vehicle

Apr 2015

Date of Arrival:

-

13:35 Hrs

Q-ai!s.

Longuage

Name of Tour Leader:

Knowledge Service

,* il*.

Mr.Wiiethunga

Tour Guide:

A) Service B) Food C) Cleanliness

Vil Uyana

D) Location

fres

L+ t/+ u(

0+

A) Service ) Cinnamon Citadel

B) Food C) Cleanliness

D) Location A) Service Tea FactorY

B) Food C) Cleanliness

D) Location A) Service Bay Vista Hotel

B) Food C) Cleanliness

D) Location A) Service Cinnamon Wild Yala

B) Food C ) Cleanliness

D) Location Cinnamon

A) Service

BeY

B) Food C) Cleanliness D) Location

\t*

=<

T,P

t/ U

L L/ l/

t/

REMARKS

tlouroslo Dte persdnliche Arl des Reisens

Teilnehmer/in: Herr Ttumas Suterund Frau Roselyne Suter,

Datum:

Hotel:

2!r.0t1.2015 -(8.O5.2O15

FRAGEBocET TUR RUNDREISEN UND AUSTIUET

Bitte lassen Sie uns lhre Meinung zukommen, wenn Sie an einer Bundreise oder einem unserer Ar.sfliige teilgenommen haben. lhr Urteil ist uns sehr wichtig und lhre Anregungen tragen dazu bei, Qualitit als h6chstes Ziel erhalten zu k6nnen. Mit lhren vertraulic*ren lnformationen leisten Sie einen unsc*tStzbaren Beitrag zu unserem Baukastenangebot; Qualitig klare Leistung und Vorteile ftir alle!

1. Rundreisen / Ausfliige Name und Datum der Rundreise

/ des Ausfluges: /9tL.(.9.5.tit.g...........4.7...,..k../6.."r.9{^

@ o6

a) Hotels auf der Rundreise:

@ e6 @ o6 @ o@ @ o@

b) Mahlzeiten (sofern inbegriffen): c)

Transportmittel:

d) Organisation und Durchfi-ihrung der Reise: e) Preis-/ Leistungsrerhiltnis: Lz

2.

Uber wen wurde die Rundreise a) bereits in Deutschla nd

/ inder Schweiz, il

b) iiber das Service Biiro in Sri rl lrai ainar f)ritfnarcnn

/ der Ausflug gebucht:

Lanka: tl

/ anr{aram Rfira.

Tl

hitta aihara

Enorlran.

lf

â&#x201A;Źtouroslo Die persdnliche Art

3. Name des Reiseleiters/der Reiseleiterin:

des Reisens

tlerr Wijethunga

@ o @ e @ o

a) Sprachkenntnisse:

b) Hilfsbereitschaft: c) Fachkenntnisse:

d)

4.

@

o

@ @

P0nktlichkeit _

e) Bemerkunsen:

6

@

......... / g p. .......qc.y..... ..caa.d..

lnformation Einkiufe in Sri Lanka Um Qualitit und Preis- / Leistung garantieren zu k6nnen, beniitigen wir eine stindige Kontrolle. Nur lhre direkten, vertraulichen lnformationen ermdglichen uns, ein konkretes Uberpriifen und Uberwachen.

a.

Wenn sie bei lhren Einkiufen eines unserer empfohlenen Geschifte benutzt haben, wurden Sie freundlicfi und efirlich bedient?

Ja

D

t*ein

k

Sollten Sie von unseren finkaufsempfehlungen profitiert haben, so sind wir lhnen f0r ihre

detaillierten Angaben dankbar:

b. Wurden Sie von Reiseleiter oder sonstigen Fremdperson auf Sonderangebote und preisgtinstige Geschdfte aufmerksam gemacht?

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Wenn ja, diirfen wir Sie urn lhren kurzen Kommentar bitten?

Vielen Dank fiir lhrc UnterstriEung und lhr Entgegenkomren!

1.

WHY DID YOU SELECT SRI LANKA FOR YOUR HOLIDAY VISIT?

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2. WHAT INTERESTED YOU MOST IN SRI LANKA DURING YOUR TOUR?

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3. WOULD YOU RECOMMEND SRI LANKA AND JO URNEYSCAPES TO YOU R FRIENDS/RELATIVES?

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No

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4. COMMENTS ON ANY SPECIAL SERVICES EXCURSIONS YOU EXPERIENCED DURING YOUR STAY.

5. YOUR SUGGESTIONS AND RECOMMENDATIONS

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Date

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Tischler

14142111

JourneyScaPes (Pvt) Ltd No.08,

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Muimum Flexibility, Gen

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Lane Dehiwala. Sri Lanka

Tel: +94 11 273290314, Fax: +94 11 2716629 Email : info-journeYs@sltnet.lk

Web: www.journeYsrilanka. com Dear Sir/ Madam, The JourneyScapes team extends a very warm welcome to you, We are glad that you have decided to choose Sri Lanka to spend your holidays and sincerely wish that your stay will be a pleasant and-enjoyable one..

As you proceed on your lourney, we shall be very grateful if you could take a moment of your time each day to valueci opinion Oy titting in this questionnaire. Thiswill help us greatlyto continue to improve the "rpier"your of our service that we offei you and our future clients. Before you leave Sri Lanka plelse enclose the stdndardi completed questionnaire in the envelope and hand it over to the JourneyScapes representative/ Driver guide.

Your kind co-operation is sincerely appreciated and we hope that we will have the pleasure of offering our services to you in Sri Lanka once again.

Wish you a pleasant journey back home.

JOURNEYSCAPES (PVT) LTD l)zu

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MANAGING DIRECTOR

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Services

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Reception ot Airport - Classical Sri Lanka

Name of Tour:

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Hondling ot Airport Remarks.......................

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No. of Person:

E-mail:

x

Tronsport

Arrival Date of Arrival:

02th Apr 2015

Flight

UL 554 - 04:50 Hrs

Vehicle D

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Deparl Date of Departure:

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Apr 2015

UL 553 - 00:25 Hrs

Flight:

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Guide

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Language

Name of Tour Leader:

Knowledge

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Tour Guide:

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Service

Mr. Nelson

emarks..........,.................

Excellent

NAME OF HOTELS ) Cinnamon Grand

A) Service B) Food C) Cleanliness

D) Location l) Hiritance Kandalama

A) Service

B)

Food

C) Cleanliness

D) Location l) Earl's Regency

A) Service B) Food C) Cleanliness

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Tea Factory

B) Food

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B) Food C) Cleanliness

D) Location

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Location

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B) Food

6) The Blue Water

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C) Cleanliness

A) Service

Good

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