AVN
Issue Eleven
TTER
A PUBLICATION OF CHA’S AVIATION BUSINESS LINE. FOR INTERNAL USE ONLY
Issue Eleven Highlights...
Welcome Message
Strategic Initiatives Update | Page 2
Project Highlight| Page 3 Gerald R. Ford International Airport (GRR)
Selfish Calendar Is your calendar crazy and you find it next to impossible to be effective at work? Here are some focus areas to start incorporating to help be more productive at work: •
Keep Your Calendar Up to Date – Simple, but a no-brainer in our world. If you’re not doing this, you need to be.
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Utilize Focus Time – Microsoft already uses AI to look at your calendar and create placeholders of Focus Time. If you’re not using this feature, start. It will be a game changer.
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Include Personal Time – I’m fortunate enough to have a gym in my building. I put a priority on fitness, so lunch is my personal time and it’s on my calendar. There will always be exceptions (client meetings, internal training, All Hands calls, etc., but you can manage exceptions). If you’re a staff manager, please make sure you understand your folks’ personal times and they understand yours.
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Back-to-Back-to-Back - Avoid fitting in ½ hour meetings when you see an opening. Back-to-back meetings can make for a difficult day and don’t allow for any meeting overrun or coffee refills (which are mission critical).
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Attendees – When you’re scheduling a meeting, think about who needs to attend. A meeting shouldn’t include a long list of folks that ‘might’ be interested in attending but will probably stay on mute and multi-task during the call. It should only include those folks that are integral to the discussion topic and are expected to be a contributor to the meeting. IMO, this is one of the largest drivers behind our calendars being so busy.
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Continuous Improvement 1. Don’t fall into the rut of carrying meetings over year to year just because. Truly think about why you have the meeting and are they still needed. I’m a big believer in only adding a meeting if I remove a meeting. 2. And one of the golden rules, please respect everyone’s time. Start the meeting when it’s scheduled to start and end the meeting when it’s scheduled to end. 3. If you need to reschedule or cancel meetings, do so with as much notice to the attendees as possible (again respectful of folk’s time). A good practice is to review meetings for the week Monday morning and make adjustments that you know are needed – then manage the exceptions.
Airfield Lighting Improvements - RW 8-26 & RW 17-35
Sustainability Corner | Page 4
Employee Interview | Page 6 Calvin Kuang Planner III | Colonie, NY
Service Awards Thank You For Your Service!
25
Steve Lawrence
15
Mary Kerstein Thomas Wang
02
Patrick Dunn Taylor Koutropoulos Ken Omlor Ivan Ross Melissa Zender
YEARS
YEARS YEARS OF SERVICE
YEARS
* These Service Awards are through September 2023.
Steve Lawrence Business Practice Leader Aviation Design
Strategic Initiatives Mike DeVoy Business Line Director Strategy Development Below are updated strategies/tactics to be implemented in 2024: Market Goal • Expand Commercial Service Airport Client Base in Our Historically Strong Geographic Markets: • Capture Plans for Cleveland (CLE) Program Management, On-Call Planning, & RW 6R-24L; Indianapolis Intl (IND) RW 5L-23R Reconstruction; Akron (CAK) Master Plan • Mini-CLAD Plans for NFTA Airports (BUF, IAG); Burlington (BTV); Connecticut Airport Authority (CAA); Columbus (CMH); Dayton (DAY); Lexington (LEX); KY Airports; Nashville (BNA); TN Airports; Cincinnati (CVG) • Expand Aviation Business within CHA Geographic Footprint: • Focused SE Regional BD Plan (led by Paul Puckli): Savannah (SAV) – On-Call Engineering Services (prime); GreenvilleSpartanburg (GSP) – On-Call Engineering Services (AVCON); Miami (MDAD) – General Civil Engineering Services (EXP) • Hire Aviation SE PTL • Secure Military Design and Design/Build Projects • Hire Aviation Military PTL Service Goal • Expand specialized aviation services: • Define Asset Management for Small Hub Commercial Service Airports • Establish Airport-specific Program Management and Construction Services • Incorporate Sustainability Practices into All Aviation Projects • Develop Team to Address FAA Safety Management System (SMS) initiative - led by John DelBalso Technology Goal • Increase productivity/quality using technology-based solutions: • Understand Energy Management Needs at Airports • Understand Advanced Air Mobility (AAM) Impacts on Airports • Develop an Execution Plan to Expand Use of Drones • Utilize AI within Our Business Processes
New CHA-Certified PMs
Congratulations, Jose, Scott, Todd, & Bob! CHA PM Certification Deadline is 4/1/24. For more details, please refer to PM Training.
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Project Highlight Project Manager: Ranjit Bhandari Indianapolis, IN
Project Name: Airfield Lighting Improvements RW 8R-26L & 17-35 Client Name: Gerald R. Ford International Airport Authority Location: Grand Rapids, MI (GRR)
CHA Revenue:
$267,000 Design/Bid Phase $400,000 Construction Phase
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Construction Cost:
$5,190.155
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Design Start: Issued For Bid: Construction Start: Completion:
April 2022 May 2022 May 2023 October 2023
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Key Staff: Nathan Lienhart, Ranjit Bhandari, Riley Richter, John Wujek, Matt Renner, Keith Leung, Bill Steele, Scott Crimmins Brief Description of Work Provided: CHA was selected by GFIAA for providing engineering design, bid phase assistance, and is now providing construction administration and observation services for the airfield lighting improvement project at GRR. Project Background Runways 8R-26L, 8L-26R and 17-35 are the three runways at GRR. High Intensity Runway Lights (HIRLs) associated Hold Position Signs (HPS) and Distance Remaining Signs (DRS) for these runways were installed over 20 years ago. An Airfield Lighting Analysis study (2010) identified various components in need of repair or replacement. The study also recommended initiating a “Guidance Sign Circuit Modification” project to address improperly circuited existing guidance signage system which also provided an opportunity to potential LightEmitting Diode (LED) implementation on the signage system. Other recommendations included installing Airfield Lighting Control and Monitoring System (ALCMS) and circuit segmentation. The Authority had also identified hot spots on the airfield and installation of Runway Guard Lights (RGLs) would be significant from a safety point of view. GFIAA aimed to improve the lighting and signage infrastructures through the replacement of ALCMS, replacement of HIRLs with LED technology variants, replacement of HPSs and DRSs, installation of new RGL systems and associated cable/conduit installation. . Project Formulation The rehabilitation of aging airfield lighting and signage infrastructure for Runways 8R-26L, 17-35, and 8L-26R was the major topic of discussion in the project scoping meeting held on February 28, 2022. The items discussed included necessity of the airfield lighting improvement project, efficiency (replacement of outdated quartz and incandescent infrastructure with LED technology variant), construction safety and phasing, reliability, consistency and durability of new parts and equipment and sustainability in connection with efficiency. As a result, it was confirmed that GFIAA will adopt a two-phased approach in addressing airfield lighting improvements at the airport – Phase 1 for work associated with Runways 8R-26L & 17-35 (covered by this project) and Phase 2 for that associated with Runway 8L-26R.
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Runway 17-35 Replacement of distance remaining signs for Runway 8R-26L & Runway 17-35 Installation of new elevated RGL system on Runway 8R-26L and Runway 17-35 Installation of new in-pavement RGLs on Taxiways M, A2, A1 and B Installation of new field circuit cabling in existing or new conduit or duct Replacement of homerun cabling for the runway circuits in existing conduit or duct
CHA engaged subconsultants to perform topographic survey and cost estimation during the design/bid phase. CHA administered a public bidding process for the client, utilizing a web-based bid service. Construction Phase The GFIAA planned to adopt a two-staged approach to this project – material procurement and construction phase, the former of which included administrative shop drawing submittals review to mitigate active supply chain issues in the market. Despite all the efforts on beginning construction in August 2022, the supply chain issues meant the project construction could not be started on scheduled time. CHA worked with the awarded Contractor for the project to perform troubleshooting in the runway circuits onsite to improve the lightings up to acceptable standards until the materials were procured and the project could begin. As such the project construction eventually started on May 1, 2023, and is planned to be substantially complete in October 2023.. Project Challenges The project formulation and schedule were driven by the deteriorating lighting conditions in the airfield in urgent need of rehabilitation. The market was still just trying to recover since the COVID-19 pandemic with escalating construction costs and supplychain uncertainties. The major hurdle was procurement of electrical items (regulators, HIRL, inset and elevated RGL fixtures, etc.). As mentioned above, a two-staged approach to the project was adopted to address this issue. The design phase was fast tracked to meet a very tight schedule so that material procurement could be started. The materials shortage issue was a crucial item and eventually led to postponement of the construction phase to May 2023 from initially planned August 2022. Troubleshooting the runway circuits helped with temporarily improving the airfield lighting and allowed the contractor to procure the materials and complete the project in acceptable timeframe.
Design/Bid Phase The basis of design from the Project Formulation phase was progressed through final design. Final design tasks included: • Replacement of ALCMS equipment in existing vault, airport traffic control tower (ATCT), and associated facilities • Replacement of HIRL with LED technology variants on Runway 8R-26L & Runway 17-35 • Replacement of hold position signs for Runway 8R-26L &
CHA’S AVIATION BUSINESS LINE NEWSLETTER / 3
Sustainability Corner Welcome to the Sustainability Corner! This space serves to provide greater insight into the sustainability practices, programming, and onging efforts of CHA Aviation.
Taylor Koutropoulos Aviation Environmental Planner
IND Runway 5L-23R & Taxiway B Rehabilitation Project Receives Envision Verified Award In August of 2023, the Runway 5L-23R & Taxiway B Rehabilitation Project at the Indianapolis International Airport (IND) was awarded Envision Verified, recognizing a significant achievement. Envision addresses the project’s performance across 64 sustainability criteria in an effort to foster a dramatic and necessary improvement in the performance of infrastructure. Rehabilitation of Runway 5L-23R and Taxiway B was deemed necessary to accommodate additional air traffic during the reconstruction of Runway 5R-23L. CHA was selected as the prime design firm and was tasked with not only the design but the implementation of a significant sustainability initiative. The project was successful, and the runway was rehabilitated before the South runway underwent reconstruction. To successfully secure the award, IAA, CHA’s design team, and the construction contractor all had to make commitments to implementing and tracking sustainability. CHA can be credited with ensuring the success of this achievement through recurrent stakeholder engagement that informed design, development of the Construction Safety and Phasing Plan (CSPP), and by mentoring the selected sustainability subconsultant, a certified Women Business Enterprise (WBE), throughout the verification process for the Envision Award. To date, only thirteen Envision awards have gone to airport projects. While not all projects will pursue an Envision award, the Envision framework can be used on all infrastructure projects to increase social, environmental, operational, and economic benefits. QUOTE FROM ISI – “It is an honor for the Institute for Sustainable Infrastructure to recognize the 5L-23R Runway and Taxiways B Rehabilitation Project. The entire project team deserves credit for emphasizing strong collaboration and teamwork around shared project goals.” - Kristi Wamstad, ISI Verification Director
Has successfully achieved the following award level in the Envision rating system established and verified by the Institute for Sustainable Infrastructure
2023
VERIFIED
Anthony O. Kane, President and CEO Institute for Sustainable Infrastructure
5L-23R RUNWAY AND TAXIWAY-B REHABILITATION PROJECT INDIANAPOLIS, INDIANA
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Training Upcoming Conferences Conference (Location)
Dates
Attendees
ACEC NY Winter
January 28-30
Jeremy Martelle
GLC AAAE Winter
February 2-3
Nathan Lienhart
ACI-NA AirCargo
February 11-13
Todd Schultheis, TBD
NYAMA Advocacy Day
February 13-14
Jeremy Martelle, John DelBlalso, Todd Ewell
ACI-NA CEO Forum
February 13-15
Mike DeVoy
SAME Small Business
February 28-March 2
(Albany, NY)
(Lexington, KY) (Louisville, KY) (Albany, NY)
(San Antonio, TX) (San Antonio, TX)
Professional Development
Steve Lawrence
Upcoming Aviation Training Plan Production Series (PPS) Spot Elevations & Jointing Schultheis/Richter - TBD
ACC Webinars:
• 14 seats remaining in our bundle. • Contact Renee to register! • Recordings and handouts posted here.
Navaids - Crimmins/Sweet - TBD
CoPs & Roundtables CoP: Airport Obstruction Data & Airspace Evaluation - French - December 7 Sustainability Roundtable Barley/Heckroth/Davies - Jan 2024 PMP/QMP Roundtable - McDonnell Feb 2024
WE NEED PRESENTERS! Please reach out to Todd Schultheis (Engineering) or Paul McDonnell (Planning) CHA’S AVIATION BUSINESS LINE NEWSLETTER / 5
Employee Interview Calvin has been with CHA since 2018 and is an integral part of the Aviation Planning Team. Manager Rob LaFayette says, “Calvin is quickly becoming the most sought after mid-level planner that we have on staff. Calvin has been taking on new opportunities, taking on leadership on projects, and is actively and purposely developing new skills to take his next step as a PM for our team.”
Calvin Kuang Planner III | Colonie, NY
Q: What is the one thing you cannot resist? A: Free food!
convinced on the safety aspect of it. But I think that speaks more on my family’s low confidence in my abilities!
Q: Where is your favorite place to be? A: Around a fire with friends and family and a drink in hand. Especially a wintertime fire pit after a day of skiing.
Q: If you won the lottery, what is the first thing you would do? A: Assuming there was a sizable amount left over after all the responsible things, I’d charter a private jet just for the experience.
Q: Where is the best place you’ve traveled to and why? A: Hawaii. It has everything like surfing, hiking, scuba diving, and city nightlife. But most importantly, it’s where I proposed to my fiancée, Gabby! Q: What’s the weirdest job you’ve ever had? A: Light Board Operator for a theater production. You know when people say “Cue the Lights!” I was the guy on the other side of that, cueing the lights. Q: What would you do (for a career) if you weren’t doing this? A: My original job hunting out of college was in real estate development. But if I could be anything I wanted, I’d be in the creative field like an actor or musician. Q: Any favorite line from a movie? A: “Boogity, boogity, boogity, boys! Let’s go racing!” I grew up watching NASCAR because of the movie Cars, and when I heard Darrell Waltrip say this on live TV, I lost my mind! Q: If you could learn to do anything, what would it be? A: Fly a plane, but it’s very expensive, and my family isn’t
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Q: When you have 30 minutes of free time, how do you pass the time? A: Lately, it’s been a lot of scrolling through Zillow and looking at multi-million dollar mansions. Q: What is something you learned in the last week? A: How to operate a 1950s 8mm film camera. I haven’t actually shot anything on it since the film required is surprisingly expensive. Q: What’s your favorite indoor/outdoor activity? A: Indoor – Playing video games; Outdoor – Skiing Q: What is the first concert you attended? A: San Francisco Symphony. It was a school field trip when I was in elementary school. Q: What chore do you absolutely hate doing? A: Cleaning the kitchen because I’m a very messy cook!
Project Awards/Selections AUG-OCT QBS SELECTIONS: Frederick Douglass/Greater Rochester International Airport (ROC) • Term Agreement Sandusky County Regional Airport (S24) • On-Call Airport Consulting & Engineering Services Rhode Island TF Green International Airport (PVD) • South Cargo Apron Fort Wayne/Allen Co Airport Authority (FWACAA) • Engineering Services
AUG- OCT AWARDED - NOT BOOKED Bridgeport/Sikorsky Airport (BDR) • Runway 11-29 Rehab Design CA/CI Indianapolis Airport Authority (IAA) • EWA Environmental Staff Support • Runway 5L-23R Staff Augment (2024) Syracuse Hancock International Airport (SYR) • Comprehensive Deicing Operation McGhee Tyson Airport (TYS) • Parking Structure Final Design & Bid
In July, CHA was selected for the Akron-Canton Runway 1-19 Lighting Design project.
CHA was reselected for a 3-year term at Frederick Douglass Greater Rochester International Airport
AUG-OCT AWARDED-BOOKED: Knox County Airport (413) • TO1 AWOS Replacement Design Warsaw Municipal Airport (ASW) • TO9 On-Call Services Bowling Green-Warren County Regional Airport (BWG) • Rehab Runway 3-21 CA/CO Akron-Canton Regional Airport (CAK) • Atrium Gate & Parking Layout • Runway 1-19 Lighting Design Camp Atterbury • New Helipad Design William H Morse State Airport (DDH) • Obstruction Analysis Survey DHL Express • CVGH B777 Hangar Pkg 2/3 Knoxville Downtown Island Airport (DKX) • Planning & Environmental On-Call Franklin County State Airport (FSO) • Runway 18-36 Expansion CA Services Fort Wayne International Airport (FWA) • Construct New Corporate Hangar SD • Construct New Corporate Hangar Part 2 Gulf County • New Airport Engineering Services WA 1 Blue Grass Airport (LEX) • TO1 Rehab Terminal Apron Project Form Rhode Island TF Green International Airport (PVD) • South Cargo Development • South Cargo Tenant Development • Stormwater Conveyance Design Frederick Douglass/Greater Rochester International Airport (ROC) • Rehab Taxiway C & Taxiway P CA/RPR South Bend International Airpor (SBN) • TO6 Gate 4 Option 3 Design IFE EWA Schenectady County Airport (SCH) • Avigation Easements • GA North Apron Design • Taxiway AD Rehab CA/CI Syracuse Hancock International Airport (SYR) • Eileen Collins Blvd EA McGhee Tyson Airport (TYS) • Fuel Farm Assessment On-Call • Fuel Farm Assessment Task 2 • Master Plan Services • SRE Procurement Package • Terminal Apron CA/CI EWA • Terminal Apron Bridge Inspection • ZEV Charging Station Design & Bid VTrans • Wildlife/Vet Management Program (Design)
CHA’S AVIATION BUSINESS LINE NEWSLETTER / 7
Job Opportunities If you or anyone you know is interested in these positions, please refer to our website listing to apply. Southeast Aviation Team Leader| Job ID 5924
Southeast Aviation Team Leader
Location: Winter Springs, FL; Atlanta, GA; Doral, FL The Southeast Aviation Team Leader, a key role at CHA, leads the technical execution of projects within his/her discipline and provides expert consultation in one or more areas of the respective field of engineering. At CHA, our Southeast Aviation Team Leader plans, schedules, conducts and coordinates detailed phases of a project independently with other engineering disciplines and project management staff. This key role provides guidance, mentorship, and technical review of work completed by junior level staff. The Southeast Aviation Team Leader provides technical development of proposals and external presentations (i.e., clients, public, regulatory agency, etc.)
Federal Programs Team Leader| Job ID 5934
Federal Programs Team Leader
Location: Any CHA Office Location The Aviation Team Leader works diligently to complete projects within the scope, budget, and schedule while thoroughly understanding all project risks and applicable financial measures. This key role is responsible for managing the overall client relationship including any technical, financial, or logistical issues that may arise. Additionally, the Aviation Team Leader secures and develops work with specific clients in the federal market, including US Air Force, US Army, Federal Aviation Administration, etc., ultimately leading to a “seller/doer” role.
Electrical Engineer IV| Job ID 5975
Electrical Engineer IV
Location: Colonie, NY; Indianapolis, IN; Rochester, NY; Syracuse, NY At CHA, our Electrical Engineer IV provides advanced judgment and analysis techniques for the design development, implementation, and technical analysis of various systems to implement new products, or changes to an existing scheme, to suit individual client needs. This key role is responsible for planning, scheduling, and coordinating detailed phases of a project independently with other engineering disciplines and project management staff. The Electrical Engineer IV mentors junior staff members and provides technical review of their work as needed.
Structural Engineer | Job ID 6015
Structural Engineer
Location: Duluth, GA; Atlanta, GA; Indianapolis, IN; Rochester, NY; Colonie, NY Our Structural Engineer conducts the design development, implementation, and technical analysis of technical various systems to implement new products, or changes to an existing scheme, to suit individual client needs. At CHA, the Structural Engineer works on multiple projects in a timely and cost-effective manner to meet client, contractual and company requirements.
Engineer I | Job ID 6111
Engineer I
Location: Evansville, IN The Engineer I assists in the design development, implementation, and technical analysis of various systems to implement new products, or changes to an existing scheme, to suit individual client needs. This individual works on multiple projects in a timely and cost-effective manner to meet client, contractual and company requirements.
Electrical Engineer Lead | Job ID 6209
Electrical Engineer Lead
Location: Any CHA Location At CHA, our Electrical Engineer Lead provides advanced judgment and analysis techniques for the design development, implementation, and technical analysis of various systems to implement new products, or changes to an existing scheme, to suit individual client needs. This key role is responsible for planning, scheduling, conducting, and coordinating detailed phases of a project independently with other engineering disciplines and project management staff. The Electrical Engineer Lead mentors junior staff members and provides technical review of their work as needed.
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Excellence Awards Recipients of CHA’s Excellence Award have contributed in extraordinary ways; demonstrating exceptional commitment and going far above and beyond the normal duties of their job. Congratulations to the following employees for their recent CHA Excellence Awards!
Nikki Abney nominated by Rob LaFayette “CHA’s Client, Vermont Agency of Transportation, was struggling to complete their FAA Grant Applications before the July 14 deadline as they had just been hit with major statewide flooding. Nikki stepped in and took over the preparation and coordination of several grant applications, working evenings and weekends, to complete the effort on behalf of this key Client. VTrans Lead Project Manager was very pleased with her efforts and made sure to let us know. Coming off perhaps a misstep with the same client, Nikki put us back on the right track with her efforts in extending above and beyond for our client.”
Bill Steele nominated by Nathan Lienhart “Bill continues to go above and beyond on the projects he covers for CHA to make sure the client expectations are not only met, but exceeded. Bill’s latest assignment has been at Gerald R. Ford International Airport (GRR) in Grand Rapids, MI. Bill has a great way of establishing communication channels with not only the client, but the construction contractor as well. His focus on the greater good of the project and the client provides for smooth projects. I always know that if Bill is assigned to cover the construction on one of my team’s projects, I can breathe a big sigh of relief knowing that the project will go smoothly! Thanks so much Bill for all you do - and a high mark when you get name-dropped in a client’s post on LinkedIn describing the project and more importantly the success of it and gratitude of the Airport Authority!” CHA’s Recognition by Design is a program designed to create a culture of recognition through providing both formal and informal avenues to celebrate contributions, hard work and successes; while also encouraging continued dialogue about the importance of recognition throughout the company. The program includes opportunities for recognition between peers; leaders and managers to individual contributors or teams, and Project Managers to project teams. Please visit the Recognition at CHA page here to learn more about the awards and offerings for your employees.
AVN Events
CHA sponsored the GRR Golf Outing on August 25.
CHA participated in the OSU Runway 5K on August 26.
CHA participated in the CMH 5K on September 16.
Pictured from L-R: Nick King (ASW), Nathan Lienhart, Rob LaFayette, Patrick Dunn
Pictured from L-R: Jeremy Williams, Owen Bicknell, Tyler Bicknell, Tilak Chowdenahalli Nagaraju
Pictured from L-R: Tyler Bicknell, Jeremy Williams, Tilak Chowdenahalli Nagaraju, Jake Grim
CHA’S AVIATION BUSINESS LINE NEWSLETTER / 9
Good News Catherine Ann Kerstein was born on September 18, weighed 7 lbs 11 oz and was 18.5 inches long. Big sister, Lena, is obsessed with “her baby”. Brittany Smith and husband, Ben Christy – and big brother, Jaxson welcomed Tucker Eugene Christy (8lbs 12oz) on 9/19/23.
Mary Kerstein | (Indianapolis, IN)
Brittany Smith | (Columbus, OH)
“Levi was in his first theatre/musical performance this Fall (Mamma Mia) and played the part of Sam Carmichael.” Steve Lawrence | (Indianapolis, IN)
Lauren Bailey and Daniel Jimenez were married on 10/13/23 at the Conservatory at Evergreen in Indianapolis. A great time was had by all! Lauren Bailey | (Indianapolis, IN)
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“Owen’s life group went to Mexico in July to build a house for a family in need.” Steve Lawrence | (Indianapolis, IN)
More Good News
“As a team-building activity, our office recently helped complete a new 2 mile trail loop in Brecksville Reservations Cleveland Metroparks.” Stefan Kloss & Meredith Zendlo | (Cleveland, OH)
“On October 14 the Monroe County Airport (MNV) held an “Airport Appreciation Day.” I contributed to this event by organizing the kids zone. I am from Monroe County, so it was a rewarding and healing process for me to provide this to my hometown community. If one child left that event encouraged to pursue a future in aviation, then I did my job!” Sydney Hamilton | (Knoxville, TN)
“My dog and office helper, Ringo, turned 14 years old in September. CHA’s Mason City, IA office celebrated with an ice cream social!” Larry Kalousek | (Works From Home)
“I ran the ROC half marathon!” Sean Morris | (Rochester, NY)
CHA’S AVIATION BUSINESS LINE NEWSLETTER / 11
AVIATION VISION STATEMENT We will responsibly improve the lives of our clients and co-workers by: • Operating a sustainable business line that provides our aviation clients exceptional service and industry thought leadership. • Being the most admired business line at CHA through outstanding performance, career advancement, and staff retention.
Definitions: • Providing career opportunities through sustainable growth (5-10% NSR growth/year) • Retaining our valued aviation employees (top industry quartile) • Delivering quality service and solutions (95% client retention; add min. 2 potential CLAD clients/year) • Performing as a highly effective and efficient business line (MU > 2.20)