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D. provides a more comprehensive and effective agent service by efficiently handling call traffic with selfservice or fast transfer to the correct customer the first time
CiscoExplanation:Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features:
Latest Version: 6.0
B. allows an agent to retrieve the required information through voice commands without interacting with a customer
Which (Choose
What are the two main features of the Cisco VVB? (Choose two.)
Question: 2
• Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent.
E. allows customers to retrieve the required information through voice commands without interacting with an agent
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• Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text to speech (TTS) capabilities.
1_6/configuration/guide/cvvb_b_ciscovvbhttps://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb1time.administrationandconfigurationguide/cvvb_b_ciscovvbadministrationandconfigurationguide_chapter_01.pdf
• Provides more comprehensive and effective customer service by efficiently handling call traffic with self service or fast transfer to the correct agent the first
Question: 1
• Facilitates self service options such as access to check account information or user directed call routing by processing user commands through touchtone input or speech recognition technologies.
Answer: AE
A. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text To Speech (TTS) capabilities
two CCE configuration objects can be configured from the Web Administration tool?
C. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text To Speech (TTS) capabilities
Answer: A
B. Agents
E.
Which VVB CLI command can set an individual media file to an expired state?
Answer: AC
A. set VVB cache
Question: 5
A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
Answer: C
B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
D. Administrative Scripts
C. Outils VVB cache stale_cache_entry <cache_entry_url>
stale_cache_entry
B. show set VVB cache <cache_entry_url>
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Deleted Objects
D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
Question: 4
How can the Extension Mobility feature be described?
C. Scripts
Question: 3
Routing
C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
guide_chapter_011101.htmlfeatureconfigurationA84B33_00_cucmhttps://www.cisco.com/cExplanation:/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3featureconfigurationguide_1052/CUCM_BK_C3A84B33_00_cucm
stale_cache_entries
D. set VVB cache stale_cache_entry <cache_entry_url>
E. configure the Administrators
groups and Skill targets
A.(Choosedeployment?two.)configureSkill
Answer: AD
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE
C. configure Route teams and Skill targets
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D. configure Agent Route Groups
B. configure Agent Desk Settings
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