Adrian Quayle, outgoing Chair of project committee ISO/PC 259, Outsourcing, and Dr. Gargi Keeni of Tata Consultancy Services spoke to ISOfocus. Quayle explained that it had become apparent that standards makers would need to tackle the issues now arising from this business practice. ISO/PC 259 was created in response to the wide range of methodologies that developed at the inception of the outsourcing industry. These had invariably, over time, come to cover similar processes and themes. Following a pan-European survey conducted by the Netherlands standards body NEN, a proposal to develop an ISO International Standard was made. Outsourcing practitioners were looking for a common vocabulary across all industry sectors, including typical outsourcing concepts, to improve the understanding of all stakeholders involved in managing the outsourcing life cycle. This ultimately led to the drafting and publication of ISO 37500:2014, Outsourcing, whose authors were experienced sourcing/outsourcing practitioners involved in deals worldwide. Great pains were taken to ensure the standard provided a generic and industry-independent foundation, so that it may in the future be supplemented and tailored to suit industry-specific needs. Sursa: http://www.iso.org ISO 37500:2014 acoperă principalele faze, procese şi aspecte ale guvernantei externalizării, indiferent de mărimea sau sectorul de activitate al organizaţiei. Scopul său este de a furniza o bază de încredere organizaţiilor care doresc să iniţieze acorduri de externalizare a proceselor şi serviciilor de o manieră sustenabilă şi eficientă. ISO 37500:2014 oferă indicaţii pentru: Guvernanta externalizării pentru acorduri de externalizare mutual avantajoase între client şi furnizor; Flexibilitatea acordurilor de externalizare astfel încât acestea să facă faţă unor cerinţe de afaceri în continuă schimbare; Identificarea riscurilor implicate de externalizare; Face posibilă o colaborare mutual benefică. Pentru cei interesaţi, iată mai jos cuprinsul standardului. Foreword Introduction 1 Scope 2 Normative references 3 Terms and definitions 4 Outsourcing introduction and model 4.1 Contextual model of outsourcing 4.2 Reasons for outsourcing 4.3 Risks of outsourcing 4.4 Outsourcing life cycle model 4.5 Summary of main outsourcing life cycle outputs 4.6 Repeating the outsourcing life cycle 5 Outsourcing governance framework 5.1 General 5.2 Management structure and functions 5.3 Joint governance committees 5.4 Appreciation of cultural differences 5.5 Processes of outsourcing governance 6 Phase 1: Outsourcing strategy analysis 6.1 General 6.2 Check outsourcing prerequisites
6.3 Understand services eligible for outsourcing 6.4 Assess organizational impact of outsourcing of services 6.5 Define outsourcing strategy 6.6 Develop initial business case(s) for outsourcing 6.7 Evaluate and decide 6.8 Set up outsourcing project 7 Phase 2: Initiation and selection 7.1 General 7.2 Detail required services 7.3 Detail outsourcing model 7.4 Define agreement requirements and structure 7.5 Identify potential providers 7.6 Shortlist providers 7.7 Outline agreements 7.8 Negotiate and establish agreements 8 Phase 3: Transition 8.1 General 8.2 Establish transition project team 8.3 Establish outsourcing governance
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