HubSpot Frictionless Sales Certification Exam Answers Which of the following is true? • • • •
Funnels and flywheels are two different ways of saying the same thing. The funnel is a better business model than the flywheel because it enables you to compare the performance of one salesperson to another. A flywheel is the best model for customer service teams, while a funnel is the best model for sales teams. The flywheel is a better business model than the funnel because it takes into account the impact current customers have on future customers.
Which two groups of people does the frictionless selling framework try to provide a more convenient experience for? • • • •
Salespeople and their prospective buyers Salespeople and their leaders Executive teams and middle management Customers and prospects
True or false? Generally speaking, business-to-business sales teams are better at providing a convenient experience for their customers than sales teams who sell directly to consumers. • •
True False
If you already have a sales framework in place, and you decide to implement the frictionless selling framework, what will the relationship of those two frameworks be? • • • •
In most cases, frictionless selling will replace your current framework. In most cases, frictionless selling will complement your current framework. In most cases, frictionless selling will be used by different employees than your current framework. In most cases, frictionless selling will require you to make slight adjustments to your current framework.
When you think about your sales organization as a flywheel, which of the following is the best goal to have? • • • •
Find ways to reduce force and increase friction. Find ways to increase force and friction. Find ways to decrease force and friction. Find ways to increase force and reduce friction.