Partnership Brochure 2025 LC

Partner Services Brochure

Running low on resource for your client’s project?

Need support to project manage the delivery?

Let us take the stress out of your clien’t project

We have 40 years’ of expertise in IT software development, resourcing and outsourced managed services to offer a blended solution that will provide a series of benefits to you and your customer.

We can deliver this through our two divisions:

Specialists in Agile digital transformation, we can provide a flexible managed service solution that delivers both requirements and outcomes on a range of projects.

We excel in providing the best IT talent via contractors and permanent resourcing to help deliver and support your IT requirements.

What Certes can offer partners?

A resourcing solution that provides unrivalled flexibility for both project and outcome delivery.

In the realm of partnerships, Certes IT Service Solutions is committed to assisting clients across all spectrums, including providing support to our partners. We have experience serving as both prime and subprime contractors, working together to achieve optimal results for our end clients.

With 40 years of experience within IT flexible resourcing, we have an extensive database of SC & DV cleared resources that is a combination of a virtual and permanent bench. This gives us unrivalled flexibility and the ability to deploy a fullcapability service or rainbow team within 10 days.

Over the years, we have built an impressive half-a-million IT contractor database that have been deployed at companies such as HMRC, DWP, blue light services and many more.

What makes Certes different?

24/7 MI through our bespoke portal

Low Risk & High Control

Fully IR35 Compliant with QDOS Status

Rapid Deployment of Team (within 10 days)

Dedicated Service Delivery Manager

No time spent on hiring or managing resource

Community of IT Professionals

Our Specalisms Giving you peace of mind that we will take responsibility for a solution, manage it and deliver it.

With a unique approach to IT service management, Certes offers agile solutions for successful project delivery. We focus on engaging high-caliber, rapidly-deployable talent, ensuring compliance and support for your project without added recruitment or people-management responsibilities.

Our Solutions: Complete Agility Team: We take full ownership of delivering outcomes when resource capacity is insufficient to meet customer demands. Within 10 days, we deploy a fully functional “rainbow” team, led by a dedicated Service Delivery Manager (SDM).

The SDM provides updates on progress, blockers, risks, and costs. Our Project Technical Lead collaborates with the SDM and your team to ensure seamless knowledge and skill transfer throughout the assignment.

Capability as a Service: A flexible, on-demand solution providing IT specialists for specific project needs. This service integrates skilled professionals into your team at any stage, enabling smooth execution of single or multiple IT projects.

Complete agility ability Team (CaaT)

Capability as a Service (CaaS)

Mirrors to the Agile Team methodology (discovery, planning, design, build, monitor).

Supply an individual or team with a specific skill set, to help deliver an outcome.

Supply a full or part team of IT professionals for each stage of project or outcome.

Can be flexible and deployed at different stages of a project.

Includes a full range of DDaT specialisms that are required for both project and outcome delivery.

Can be deployed across a number of different projects simultaneously.

Customer

Customer

Service Delivery Manager

Service Delivery Manager

Outcome Delivery Team

UCD

DM

BA

Dev.

Test

Architecture

BA

Project Management

Discovery as a Service Helping businesses unlock hidden insights to make better decisions within digital transformation.

Cost Optimisation: Identify and eliminate redundant or underutilised assets, reducing maintenance, licensing, and support costs. Data-driven decision making increases efficiency and reduces business risk.

Asset Management: Better visibility into IT assets, enabling the business to manage them more effectively and efficiently. This improves service delivery and provides a better user experience.

Capacity Planning: Identify capacity limitations and bottlenecks. Improve scalability and performance, resolve issues and plan for future growth.

Risk Management: Identify security risks and vulnerabilities, and proactively address them to prevent exploitation.

Improve operational resilience with robust backup, business continuity, and disaster recovery strategies.

Areas of Discovery We specialise in five key areas of discovery for digital transformation projects and programmes. Each area is offered independently but can be combined with all or a specific area to provide a bespoke Discovery as a service package.

Infrastructure Discovery

Data Discovery

Cloud Discovery

Application Discovery

Security Discovery

The fastest way to secure high quality key and flexible talent for your client Whether you require short-term contracts, long-term commitments, permanent resourcing, or a combination of these options, we can supply high-quality specialists to seamlessly integrate into your project team at any stage of your client’s digital transformation project.

We excel in providing the best IT talent across the following skill sets: • • • • • •

Project Managers Solution and Technical Architects Business Analysts Developers User Researchers Testers

Partners and customers return to us due to our focus on the key drivers of quality, speed and cost recruitment methodology that provides “Right-time, best-fit” candidates.

Our approach of career planning, sets Certes apart from others and ensures a good working relationship with both candidates and clients.

CV turn around within 24hrs

Offer value for money via frameworks

A dedicated account manager specialising in your sector

Activity seek continuous improvement through customer feedback and NPS

Centralised delivery team specialising in key skill sets

Focused on social value and diverse candidate acquisition

Don’t take our word on it...

“The Certes team provide a very responsive service, providing a good pipeline of candidates aligned to the skills and experience we are looking for. Throughout the engagement, they maintain regular contact to ensure that the contractors are delivering against our agreed plans and meeting our expectations in terms of overall performance. We have sourced contractors for a range of roles from Certes, including a Business Analyst and Senior Cyber Assurance Consultant.

Both have integrated extremely well into the Programme Team and have built effective working relationships across our IT and wider business functions. The contractors add a range of diverse experience into the team and are versatile in adapting to the unique challenges that each project presents.

This ensures our technical requirements are accurately documented, processes clearly defined and risks are assessed appropriately throughout the project lifecycle. “ - Cyber Security Programme Manager, Welsh Water

Our pledge to military service leavers At Certes, we actively support service leavers by offering free advice on transitioning from military to civilian life. We do this through our Former Forces community, where we host networking events and workshops.

With the work we’ve done so far, we are proud to announce that we have been awarded the Bronze Award from the Armed Forces Covenant.

We are committed to helping service leavers find opportunities after their military careers. To further this mission, we have begun building a dedicated team of consultants, ready to be deployed on projects and programs to ease their transition into civilian life.

Don’t take our word for it...

“At the start of the workshop, I had a list of questions initially, however Luke ticked them all off prior to the end of the call - ideal! I like his style and enjoyed the workshop, knowing the working parts of the industry is really invaluable to service leavers. I am 9 months into my transition and I have learnt new information from Luke today.

Especially the points where 80% of jobs are not on job boards! We are always told “just network” for them and how agencies make their money. Us service leavers (that joined as boys/girls at 16) are very naive to these workings.”

- James Pick, Royal Navy

Case Studies FCDO Services: Technology & Operations’ Programme & Project Managed Services Business Challenges

FCDO Services were searching for a supplier that could provide expertise and specialism to support delivery and enhance capability covering the IT Operations and Technical skillsets within Digital, Data and Technology roles (DDaT). They also required a supplier who could offer rapid deployment of these skillsets within their in-house Delivery teams.

Objectives • • •

Rapidly deploy Security Cleared Programme, Project and Delivery Management, Architecture and BA capability on-demand to a range of in-flight Service programmes and multiple deliveries Create a bespoke IR35 compliant Managed Service which removes the day- to-day management of individual resources, whilst still allowing key stakeholders control over project direction Provide a monthly service review, reviewing service outputs, service planning, financials, and collaboration.

The Approach

Certes IT Agility Ability provided Capability as a Service (CaaS) to support FCDO Services, enabling on-demand access to IT professionals for flexible resource deployment. As part of this, Project Management as a Service (PMaaS) was introduced to enhance FCDO Services’ IT capabilities in key areas like strategy, governance, and resource management. Given FCDO Services’ extensive and complex project portfolio, this approach allowed for expert support at various project stages and the recovery of failing programmes when needed. A dedicated Service Delivery Manager (SDM) was appointed to ensure project transparency, oversee delivery timelines and costs, and maintain overall project control.

The Outcome • Awarded a £4m contract for Programme and Project Management as a Service over • • • •

three years Later extended by £15m for two more years due to its success Deployed security-cleared professionals within 10 days without IR35 constraints Provided flexible, scalable project management support Lead over 25 programmes across 12 FCDO Services customers, covering defence, government, digital infrastructure, cybersecurity, cloud, AI, and sustainability initiatives

Client Benefits • Fast start: Our dedicated on-boarding service enabled us to mobilise teams and • • • •

•

start work within just 10 days Elimination of recruitment processes: No more time spend sifting through CV’s and interviewing reducing both cost-to-hire and time-to-hire Standardised rates: Provides greater control of resourcing costs and enables clients to budget for the long-term Improved quality: We refine and measure outputs in line with the recognised and benchmarked skills framework (SFIA, DDaT, ITIL, PDCF) Real-time progress reporting of outputs: Replacing timesheets with a delivery KP system that measures performance and productivity IR35 compliance: We use a recognised IR35 compliant managed service model

Case Studies MHRA: Delivering Architecture-as-aService and Information Security Services Summary

The MHRA’s Strategy & Architecture team within the Technology, Digital, Data & Delivery division sought Architecture-as-a-Service and Information Security services to support their portfolio of change initiatives. The services aimed to provide high-level deliverables, including architectural and technical roadmaps, data architecture support, solution options papers, impact and benefits analysis and overhaul of the existing enterprise architecture repository. Seamless application integrations, collaboration with stakeholders and vendors and delivering Information Security services were also key objectives.

Key Improvements to the Architecture Service & Knowledge Transfer Objectives • • • • • • • • • • •

Streamlined governance processes by aligning templates with industry best practices.

Revision and update of key templates, artefacts and RACI matrices.

Enhanced clarity and accountability by refining RACI matrices.

Creation and update of architectural assets.

Developed comprehensive risk, dependency and issue registers.

Updated principles and guidance for architectural decision-making and solution design.

Creation of knowledge transfer and handover documentation.

Scheduled sessions with identified Agency resources for effective knowledge sharing.

Check-in of all objects into the Agency’s EA tool (iServer 365 repository).

Identification and flagging of outstanding design actions.

Updating and reallocation of Technical Support Group (TSG) tickets.

Contribution to Specific Projects • iServer 365 Repository Development • Finance Transformation Phase 2 (FTP2) Project • Next Generation Sequencing Project • NIBSC Website Remediation Project Additional Projects for MHRA •

•

Information Security-As-A-Service: Our Security Architects we also tasked with delivering a comprehensive solution to address the MHRAs organisation’s security governance requirements across both Business-As-Usual (BAU) operations and projects.

Data Architecture-As-A-Service: Our Data Architects were tasked with delivering a comprehensive solution to support the development of the agency’s enterprise data architecture.

Client Benefits

The Architecture-as-a-Service, Data Architecture and Information Security services provided contributed significantly to the MHRA’s portfolio of change. With streamlined processes, improved architecture artefacts, defined data modelling and architecture, successful knowledge transfer and robust Information Security measures, the MHRA enhanced its service delivery, decision-making, risk management and alignment with strategic objectives. The services delivered substantial value by supporting projects, strengthening security posture and ensuring compliance with regulatory standards.

Case Studies DfE: Delivering Digital Development, Testing and Architecture Summary

The Department for Education engaged Certes to supply Digital Development, Testing and Architecture for the Apprenticeship Service platform utilising an Agile Methodology, including the Discovery, Alpha and Beta phases and working to established internal Government service standards (GDS Service Standards, DfE Service Standards).

Integration Methodology and Onboarding • • • • • •

Deployed a team of 22 technical specialists, including architects, developers, testers, and delivery managers.

Focused on building strong relationships with platform teams and stakeholders for smooth onboarding.

Quickly adapted to preferred toolsets and methodologies within a purely Agile environment.

Adhered to GDS and DfE Service Standards for government projects.

Ensured seamless integration into DfE’s teams and organisational culture.

Provided continuous flexibility and surge capability to support evolving product and service delivery needs.

Key Improvements to the Architecture Service & Knowledge Transfer Objectives • • • • • • • • •

Enhanced service functionality and user experience.

More scalable and agile operating model.

Increased support for flexible training and recruitment.

Improved provider registration processes and monitoring capability.

Enhanced apprentice journey and account management.

Simplified flexible payment mechanisms.

Strengthened security and fraud prevention.

Better utilisation of service data for insights and improvements.

Reduced CapEx and OpEx costs.

Client Benefits • Completed 15+ service streams across four product areas, from pre-discovery to • • • • • • • • •

CI. Provided flexible Architecture, Delivery, Development, and Testing capability.

Transitioned from a multi-supplier model to a Certes prime outcome delivery contract.

Onboarded services within 10 days and managed stand downs with full handover in 5 days.

Matured the architecture practice by defining visions, roadmaps, assets, and review processes.

Standardised architecture and delivery with reference architectures, common patterns, and services.

Assessed policies, conducted impact assessments, and guided technical decisionmaking.

Integrated into delivery teams, shaping architectural blueprints and evaluating technical risks.

Established an Apprenticeship Service quality guild for CI and knowledge retention.

Demonstrated strategic resource allocation and collaboration for effective digital transformation.

What we can bring to your Partner Ecosystem?

We have extensive experience working as a subprime and understand the importance of you being able to maintain control and direction of the contract.

This is why both of these services we provide can be deployed under the banner of your company, with you having full directional control of delivery through our service delivery manager but still giving your customer the feeling that these are your own deployed teams.

Want to know more?

Collaborating with our team could unlock new opportunities for your business, including access to our extensive network, innovative solutions, and shared expertise.

By joining forces, we aim to create mutual benefits that drive growth and success for our end clients.

If you’re interested in exploring a partnership, please get in touch: Luke Claydon Director of Managed Services luke.claydon@certes.co.uk 07919 378 779 | 01675 468 968

T: +44 (0) 1675 468 968 E: enquiries@certes.co.uk W: certes.co.uk