SUBSCRIBER HANDBOOK
L—R: Brandon McKnight, Ins Choi, and Kelly Seo in Kim’s Convenience. Photo by Dahlia Katz.
WELCOME TO CENTER THEATRE GROUP
We’re so glad you’re here. As Los Angeles’ leading not-for-profit theatre company, and one of the country’s most respected arts and cultural organizations, Center Theatre Group has been creating unforgettable theatrical experiences for decades. Renowned for powerful dramas to dazzling musicals, our productions come to life on the stages of the Ahmanson Theatre, Mark Taper Forum, and Kirk Douglas Theatre. From our far-reaching community partnership programs, to our deep commitment to building meaningful connections between audiences, artists, and stories on our stages, we believe live theatre is a shared experience, and we’re honored to share it with you.
Need help with anything? Our friendly and knowledgeable Audience Services team is just a phone call away at 213.972.4444. Prefer to take care of things online? Visit us any time at CTGLA.org to manage your subscription, exchange or donate tickets, or purchase additional seats, without any handling fees!
Want to get even more out of your CTG experience? Consider becoming a member! Membership opens the door to even more perks, like early access to tickets during our Friends Ticket Presales, a quarterly behindthe-scenes impact newsletter, tax deductible giving, invitations to members-only special events, and so much more. Become a member today by calling the Membership Engagement hotline at 213.972.8030 or visiting CTGLA.org/MEMBERSHIP.
As a valued subscriber, you’ll enjoy a variety of exclusive benefits. Find all the details you need about the services available to you inside this booklet.
TICKETS AND INFORMATION
Audience Services: 213.628.2772
Subscriber Hotline: 213.972.4444
Email: tickets@ctgla.org
Phone hours: Monday–Friday 10am–5pm; Saturday 12–6pm; Sunday 11am–5pm. For performance days Audience Services will remain open until curtain time.
Our friendly Subscriber Services team is here to help every day, except on a few major holidays. Whether you need help with ticket orders, directions, parking, nearby dining options, or have questions about subscription benefits or ticket policies, we’ve got you covered. Just reach out, we’re happy to assist!
Pro-Tip: If phone lines are busy, call us mid-afternoon. Phone lines are often busy early in the day, just after you’ve received your subscription tickets, when reviews appear, when single tickets go on sale, and on subscription renewal deadlines.
ONLINE
Visit us at CTGLA.org. Looking for more details about our shows? You’ll find digital performance programs with cast lists, behindthe-scenes articles, plus photos and videos— all online. Need to exchange or donate your tickets? You can do that online too. And when you’re ready to purchase regular full-priced tickets, just make sure to log in first—your handling fee will be waived automatically. Pro-Tip: When you log into your account to purchase add-on tickets or make an exchange, your subscription discount won’t show up during seat selection—but don’t worry! It’ll be automatically applied and clearly reflected in your cart before you complete your order.
IMPORTANT
NOTE: To make sure we recognize you as a current subscriber, please don’t create a new account online. If you’re having trouble logging in, just give us a call—we’re happy to walk you through it step by step.
MAILING ADDRESS
Center Theatre Group Audience Services (Ahmanson Theatre, Mark Taper Forum and Kirk Douglas Theatre) 601 West Temple Street Los Angeles, CA 90012
OPPOSITE: The company of The Enormous Crocodile Photo by Danny Kaan.
VISIT THE BOX OFFICE
Walk up hours:
Tuesday–Sunday noon to 6pm and 2 hours prior to curtain.
Box Office is closed on Mondays.
The central box office for all Center Theatre Group venues is located at the front of the Ahmanson Theatre. In addition, the box offices at the Taper and Douglas open two hours before the performance (and close 30 minutes after the start of the show). When visiting the box office at the Ahmanson, we validate parking for 30 minutes in The Music Center’s garage.
UPDATE YOUR INFORMATION
If you would like to add or update your email address or phone number on file, please log into your account or indicate those changes on the enclosed notice.
Pro-Tip: Use an email address that you check frequently and add tickets@ctgla.org to your contact list to ensure you receive the most upto-date information in a timely manner. Email notifications include performance reminders, performance changes/cancellations, and traffic and road closure alerts.
NEW PERFORMANCE TIMES!
You told us, and we listened! Our performance times are changing at the start of the 2025/26 Season. The new times are as follows:
Tuesday, Wednesday, Thursday: 7:30pm; Thursday Matinee (Ahmanson only): 2pm; Friday: 8pm; Saturday: 2pm and 8pm; Sunday: 1pm and 7pm
*Performance times listed above are for all three venues, except where specified otherwise (e.g. The Enormous Crocodile).
Your subscription tickets will be available to view in your digital wallet this summer. Please check your tickets to confirm performance times and any special circumstances or exceptions.
Pro-Tip: We recommend also making note of the production run dates in case you need to exchange your tickets for a different date.
Thank you to all who took our 2024 Subscriber Satisfaction Survey. Your feedback is always welcome and appreciated!
BENEFITS & SERVICES
Subscribers get the best seats at the best prices!
One CTG subscribers get the largest savings—up to 25% off single tickets. All other subscribers get up to 20% off single tickets.
TICKETS
SAME SEAT GUARANTEE FOR EVERY SHOW
One CTG and Full Season subscribers enjoy the same great seat locations for every performance in your package of shows. Design Your Own (DYO) Subscribers enjoy the flexibility of choosing which dates (and seat locations) work best for you.
TOP PRIORITY SEATING
Subscribers are always seated in seats we’ve reserved before single tickets go on sale to the general public. Renewing subscribers are seated ahead of new subscribers and have the opportunity to request upgrades and improvements. One CTG subscribers are given the top priority for seating.
The most popular performances are weekend matinees and Saturday nights. For best availability, consider attending on weeknights.
LOCKED-IN PRICING
Your ticket price stays the same even if the show gains popularity or you switch dates. Enjoy unlimited exchanges in your price level for free; just pay the difference if you move to a seat in a higher price level.
DISCOUNTED TICKETS
Enjoy subscriber pricing and no fees on most shows at all three theatres. Need extra tickets for friends or visiting family? Call our Subscriber Hotline at 213.972.4444 or log in to your account online.
EARLY ACCESS & PRESALES
Be the first to know! Get early access to newly announced shows and special events, no service fees, just great seats for you and your guests.
UPGRADES AND IMPROVEMENTS
Request better seats each year!
If you want to get even closer to the art you love, you may also request to upgrade your seats to better locations during our annual renewal period. Because the demand and availability of seats can vary greatly by performance, we cannot guarantee that your request will be accommodated. As your renewal or new subscription order comes into our office, it is prioritized first by the date we receive your renewal invoice and full payment, and second according to the number of years you have been a subscriber. We also consider the number of seats requested, ticket and donation history, and seating availability. Insiders members donating at the Leader level ($8,000) and above receive premium priority handling on renewals and new subscription orders.
All Friends donating at the Fan level ($100) or above receive priority access to purchase additional tickets during an exclusive Friends Ticket Presale window.
BOX OFFICE PRIORITY LANE
Skip the lines with access to the Donor and Subscriber Priority Lane at the Ahmanson Theatre. Please note: lane access may be limited closer to showtime to ensure timely seating.
SAME-DAY EXCHANGE
(Within 24 hours of curtain)
Same-day exchanges are available to subscribers for $6 per ticket up to one hour before showtime. Same-day exchanges are not available online and must be made over the phone at 213.972.4444 or in person at the Box Office. Single ticket buyers may make a same day exchange for $25 per ticket.
FREE SEASON TICKET EXCHANGE
Can’t attend one of your performance dates? No problem! Exchange tickets online up to 24 hours before your showtime free of fees by visiting the My Tickets page in your account. If you exchange to a lower-priced ticket, you’ll receive a credit that can be used for additional tickets to the same production only and will expire at the conclusion of that production if not used. Tickets exchanged into a higher price level will increase the price of the new ticket and you will need to pay the difference. There is never a fee to exchange tickets up to 24 hours before curtain time.
GROUP TICKETING
Want to bring a group of friends to a performance? Purchasing 10 or more tickets to a single performance qualifies your group for a range of exclusive benefits including discounted pricing, flexible payment options, invitations to special events, and personalized concierge assistance from our Group Services staff.
We proudly serve a wide range of group clients, including corporate and business entities, meeting and event planners, tour operators, educational institutions, charitable organizations, and coordinators representing various social or special interest groups.
For more information on planning a successful group outing, please contact Group Services at 213.972.7231, Monday through Friday, between 10am and 5pm.
DONATIONS FOR TAX DEDUCTION
If you are unable to exchange your tickets prior to the 24-hour deadline, you may return your tickets as a tax deductible donation to Center Theatre Group up to 30 minutes before the performance time. Tickets can be donated from your My Tickets page in your account. An acknowledgement letter for your donation will be mailed to you after the performance has concluded. You may also donate your tickets by calling Audience Services, or at the Box Office. Tickets cannot be donated for past performances.
EVENT INVITES AND SPECIAL GIFTS
Subscribers receive event invitations and special gifts throughout the season. Premiere Pass members receive invitations to special events at Ahmanson opening nights.
MISSED PERFORMANCE TICKETS
If you miss your subscriber performance, you may attend another performance of the same production within the subsequent two weeks, or until the end of the run—whichever comes first. Pending availability, missed performance tickets can be reserved on the day before or the day of the new performance you would like to attend by calling the Subscriber Hotline at 213.972.4444. Your tickets will be available for pickup at the Box Office starting two hours prior to curtain time.
Seating locations are not guaranteed; however, your missed performance ticket will be seated in the best available location designated for missed performance tickets. Missed performance tickets may not be reserved in advance or for premium locations for productions and/or performances that are heavily sold at management discretion. You may also attend standby by visiting the Box Office on the day of the show you want to attend, starting 30 minutes before that performance. Seating is not guaranteed for standby, however, you may call the Subscriber Hotline on the day of that performance for general availability. Missed performance tickets, both reserved and standby, are subject to a $15 fee per ticket.
If you know at least one hour before your subscribed performance that you are unable to attend, we encourage you to take advantage of same-day exchange.
TRANSFER OF TICKETS
If you are unable to make your scheduled performance and would like to give your tickets to a friend, you can transfer your digital tickets. If you have physical tickets either in your possession or held at the Box Office, please call the Subscriber Hotline.
SERVICE FEES
All subscriber packages include a one-time handling fee, included in the package price. Single tickets are subject to a 15% handling fee per ticket for phone and web orders. Single ticket handling fees are waived in person at the Box Office.
PARKING
One CTG subscribers get FREE PARKING at The Music Center Garage—that’s a $70 value!* All other subscribers may choose to prepay for parking for $11 per voucher (includes a $1 handling fee per voucher). Parking is $10 paid at the garage.
Pre-paid parking vouchers for The Music Center Garage make self-parking hassle-free at the Ahmanson Theatre and Mark Taper Forum. Parking at the Kirk Douglas Theatre is free for up to three hours with validation at Culver City City Hall, just one block from our front door. Make sure to bring your parking ticket with you to the theatre and get your validation processed in the Douglas lobby. Get driving directions and parking information.
*Complimentary parking vouchers are given to One CTG subscribers with seven productions. One CTG subscribers will receive seven complimentary parking vouchers per household order, which will be mailed out before the season begins.
DIRECTIONS & PARKING INFO
The Ahmanson Theatre and Mark Taper Forum at The Music Center are conveniently located in the heart of Downtown Los Angeles. The Kirk Douglas Theatre is in Culver City across the street from City Hall. Make your evening a memorable night with worldclass hotels, top restaurants and plenty of convenient parking. Get driving directions and parking information.
Elevators from The Music Center Garage are located underneath the Dorothy Chandler Pavilion on the Grand Avenue side. Two escalators are located at the center of the garage on the Grand Avenue side leading up to the fountain area. A third escalator is located near the Ahmanson Theatre on the Hope Street side of the plaza. The escalators are programmed to move up prior to curtain and down starting at intermission.
At the Kirk Douglas Theatre, there is an elevator at City Hall leading up to street level. Parking remains open up to 1 hour after the end of the performance.
Information on GO METRO and Rideshare.
PARKING FAQS
Can parking vouchers be used at the Walt Disney Concert Hall?
No. Parking vouchers issued by Center Theatre Group are only valid for The Music Center Garage located at 135 North Grand Avenue, Los Angeles, CA 90012.
Can parking vouchers be used at valet?
Parking vouchers may not be used at valet, except with a valid disability parking placard.
I’m a Founders Member. Can I use the parking voucher for Founders Parking?
Yes, you may use parking vouchers at the Founders Members’ Entrance, alongside your Founders placard.
I subscribe to the theatre with someone who drives separately. How can I get an additional set of parking vouchers?
One CTG subscribers will receive seven complimentary parking vouchers per household order. For additional parking vouchers, you may purchase them for $11 per voucher (includes a $1 handling fee).
How will I receive my parking vouchers? Your parking vouchers will be mailed to you before the season begins. Please treat pre-paid parking vouchers like cash, as they cannot be replaced if lost.
OPPOSITE: L-R: Sabrina Sloan, Henry Witcher, Kai Edgar, and Eric Peterson in A Christmas Story, The Musical. Photo by Craig Schwartz Photography.
L–R: Awa Sal Secka, Aisha Sougou, and Melanie Brezill in Jaja’s African Hair Braiding. Photo by T. Charles Erickson.
PAYMENTS & GUARANTEES
AUTOMATIC RENEWAL PROGRAM
All One CTG, Ahmanson Theatre, and Mark Taper Forum subscribers have the option to enroll in our Automatic Renewal Program to be automatically renewed for every subsequent season much like Costco, Amazon Prime, or other streaming services you already subscribe to.
If you choose to enroll in auto-renewal, when the following season is announced, you will be notified of the amount your credit card will be charged at least 14 days prior to the charge being made.
If you’d like to opt in to auto-renewal or update your credit card, you may do so from the My Cards page of your account.
You have full control and may opt out of auto-renewal at any time. If you do not have a credit card saved, or if you have opted out of auto-renewal, you will not be auto-renewed.
MONTHLY PAYMENT OPTION
Need to split payments? We can help. Call the Subscriber Hotline at 213.972.4444 for payment plan options. Additional tickets, donations, and parking will be charged separately and in full at time of order. Note that your subscription must be fully paid in the month prior to your first performance. Tickets will not be available to view online or to exchange until payment of the full package is completed. Requires payment by one credit card and includes a one-time $10 payment processing fee.
GIFT CERTIFICATES
Center Theatre Group gift certificates can be used towards the purchase of single tickets or subscriptions during the current or upcoming season. For an easy shopping experience, you can print out a physical copy of the gift certificate or send it directly as a digital gift via email. Gift certificates can be ordered in any amount online, by phone at 213.628.2772, or at the Box Office.
CREDITS ON YOUR ACCOUNT
When you exchange tickets into a lower-priced performance or seating section, a credit will be created on your account. This show exchange credit can only be used for that same production and expires once the production ends. All other credits can be used for future tickets, subscriptions, or tax deductible donations within 18 months of being added to your account. You will be notified by email of any expiring credits at least 30 days before the expiration date. Unused credits after 18 months will expire and be automatically converted into a tax deductible donation. Credits cannot be refunded unless otherwise explicitly noted.
MONEY BACK GUARANTEE
We want you to love your experience with us. If you’re not completely satisfied after attending the first scheduled performance in your subscription package, we’re happy to offer a refund for the remaining performances in your season—minus any applicable handling fees.
This guarantee is valid up to 30 days after your first scheduled performance or until the day before your second scheduled performance, whichever comes first.
If you experience any extenuating circumstances or have questions, please don’t hesitate to call our Subscriber Hotline at 213.972.4444—we’re here to help.
Please note: All productions, performance dates, casting, ticket prices, and times are subject to change. Once purchased, individual productions within a subscription package cannot be altered, exchanged, or dropped.
MEMBERSHIP ENGAGEMENT
Phone hours: Mon - Thu 1pm to 9pm, Fri - Sat 10am-4pm
Our friendly Membership Engagement Representatives can assist you with a subscription purchase, a donation, or a membership gift. Call us at 213.972.8030 or email membership@ctgla.org if you have any questions. Note that Membership Engagement Representatives may reach out to you during the season regarding your subscription and membership renewals and donations.
BEFORE THE SHOW
EMAIL PERFORMANCE REMINDERS
We send performance reminders to all of our patrons. This ensures that you remember your performance and fills you in on any special parking or traffic information. Please be sure to add our email address so these emails are not blocked. This will ultimately help make your trip more enjoyable. If you don’t want to receive other notices, simply login to your “My Account” area and under “Interests” select only the types of communication you are willing to receive. Any change you make will update how we contact you via email.
Premiere Pass subscribers will be assigned event dates at time of purchase and can exchange out of those dates later. Please note that Premiere Pass subscription prices are equivalent to Price Level D and valid for Ahmanson opening night performances only. Tickets exchanged out of opening night and into a higher price level will increase the price of the new ticket.
LOCAL RESTAURANT DISCOUNTS
Subscribers get a 10% discount or complimentary item at select local restaurants. As a subscriber, you can redeem dining discounts on the day of your performance by presenting your show ticket, either digital or physical, at the restaurant. See our current roster of participating restaurant partners.
SECURITY & LOST AND FOUND
Please remember that oversized bags, backpacks, briefcases, and cameras are not allowed inside the theatres. More information.
Articles lost or found will be held by the head ushers of each theatre until the end of the performance. For the Ahmanson and Taper, please contact The Music Center’s Security Desk at 213.972.7406. For the Kirk Douglas Theatre, please contact Audience Services at 213.628.2772.
L—R: Patrick Ball, Ramiz Monsef, and Gina Torres in Hamlet at the Mark Taper Forum. Photo by Jeff Lorch.
AT THE SHOW
LATE SEATING
Performances begin promptly. Patrons arriving after curtain time will be seated at an appropriate time that does not disturb the actors or audience. During any such seating hold, stage activities can be viewed on audio/video monitors in the lobbies of all theatres. We encourage you to plan ahead and allow extra time for traffic, parking, and entry into the theatre. Our venues are located in the vibrant Music Center and Culver City where multiple events may be happening at once, which can occasionally affect parking availability and traffic flow.
To help you navigate any potential disruptions—like road closures, limited parking, or special event traffic—we may call or email you important updates and helpful tips. Please keep an eye on our email reminders and alerts.
If you do arrive after the performance has begun, late seating will be at the discretion of the house staff and timed to minimize disruption to the actors and audience. While you wait, you’re welcome to view the performance on lobby monitors with live audio and video feeds.
STAGE TALKS
Post-show discussions, led by artistic staff and joined by members of the cast, are held on two Tuesdays and one Sunday matinee of each Taper production. Call Subscriber Services for a list of dates, or visit CTGLA.org.
Plays, productions, ticket prices, casting, and performance dates, and times are subject to change, and all sales are final. Productions are subject to change over the course of a season. Our seating configuration may change for some productions, sometimes resulting in additional seats being added to the front of the house. Unforeseen events may result in changes to the season schedule. We will notify you of these configuration changes in advance if your seating is affected.
Smoking (herbal, non-tobacco only), stage fog, strobe lights, gun shots, rough language, and nudity may occur in some productions. If you would like to be advised in advance of these occurrences, please contact the Subscriber Hotline at 213.972.4444.
ACCESSIBILITY ACCESS
One Saturday matinee for every mainstage Center Theatre Group production is designated as an ACCESS performance which is designed for patrons who are deaf, hard of hearing, blind, and/or have low vision. ACCESS performances at the Ahmanson Theatre, Mark Taper Forum, and Kirk Douglas Theatre each offer American Sign Language interpretation and Audio Description. In addition, we are proud to offer Open Captioned performances at the Ahmanson Theatre and the Mark Taper Forum.
Become an ACCESS Subscriber to get tickets to these special performances and to unlock exclusive subscriber benefits including a discount up to 25% off single tickets, free and unlimited ticket rescheduling, restaurant discounts, and more. Learn more or call 213.972.4444 for additional information. Please specify what accessibility options you require when you purchase your subscription.
SEATING AND ACCOMODATIONS
We offer accessible seating for persons using wheelchairs or those with mobility impairments along with their attendants or companions. At the Ahmanson, areas for patrons in wheelchairs are available on all levels. At the Taper, wheelchair seating is accessible by means of a platform lift. At the Douglas, seating is accessible in both the main floor and gallery sections. Aisle seats may also be requested at each venue.
Wheelchair and disability accommodations may be made by calling Audience Services at 213.972.4444. Accessible seating can also be purchased online; if you are unable to secure your tickets online, please call Audience Services. If your access needs should change, contact us so that your seating will be correct when you arrive at the theatre for each production. Please try to arrive early if you need help with access, at least 30 minutes prior to curtain if you need to use the lift. Electronic lifts are not operated during performances, so seating in some sections is held until intermission. If a production has no intermission, there will be no seating in those sections once the performance has begun. Fully accessible restrooms are located on each level of the Ahmanson and in the main lobby of the Taper. To help ease lines during intermission, The Music Center has additional
bathroom accommodations on the Hope Street side of the plaza next to the Taper. At the Douglas, fully accessible restrooms are located in the main lobby.
PARKING AND TRANSPORT
At the Ahmanson Theatre and Mark Taper Forum, accessible parking is available for patrons displaying a disability parking placard at both The Music Center Garage and valet parking. The charge at both locations is $10. You will find the parking lot escalators and elevators from The Music Center Garage underneath the Dorothy Chandler Pavilion on the Grand Avenue side. The two escalators located at the center of the garage on the Grand Avenue side lead up to the main Plaza stairs. There is a third escalator located near the Ahmanson Theatre on the Hope Street side of Jerry Moss Plaza. The escalators are programmed to move up prior to curtain and down starting at intermission. You will also find escalators and elevators in the Walt Disney Concert Hall garage. We provide complimentary wheelchair transport from The Music Center curbside locations to the theatres as requested by our guests. Please call The Music Center’s Guest Services department at 213.972.0777 at least 24 hours prior to your performance to reserve pick up. This service is available only for transport from the curbside locations to the theatres. Guests are welcome to tip the ADA transport staff.
LISTENING ASSISTIVE DEVICES
A limited number of listening devices are available free-of-charge, on a first come, first served basis in the front lobby of each theatre. Contact a member of the House Staff for assistance when you arrive at the theatre. A valid driver’s license or government-issued ID is required as a “security deposit” when you check the device out and will be returned to you after the performance.
BINOCULARS
Binoculars can be rented at the Ahmanson Theatre for $5. A valid driver’s license or government-issued ID is also required as a “security deposit” when you check the binoculars out and will be returned to you after the performance.
L—R: Jordan Barbour, Avionce Hoyles, Malachi McCaskill, John-Andrew Morrison, and J. Cameron Barnett in A Strange Loop. Photo by Alessandra Mello.
The company of the North American Tour of & Juliet Photo by Matthew Murphy.