INFORMATION TECHNOLOGY & INFRASTRUCTURE
Safeguarding staff and connectivity The past year has been another busy, challenging and productive year for the Information Technology and Infrastructure team. COVID-19 continues to impact our services with some staff still working from home and the ever-present threat of another lockdown. In order to meet social distancing and room capacity requirements, we updated and renovated Wandana Community Centre at Gilles Plains, Kelly House at Morphett vale and Centacare Northern Carers Network at Davoren Park. We increased the capacity of our remote desktop servers from two to eight servers to cope with the increased demand from staff working from home. Zoom became the platform of choice for video meetings and complimented Skype for Business and Teams meetings, which were already in use.
The Workers Safety Application was again an integral part of our outreach workers' daily routine.
Nearly 14,000 home visits were recorded by the application during the reporting period and the application was again successful in maintaining the safety of Centacare staff.
4000+
Help Desk tickets were responded to and
700
maintenance tickets
The IT department recorded more than 4000 Help Desk tickets and 700 maintenance tickets, which were responded to in a timely and professional manner.
Worker Safety Application logged
We now support 35 Centacare sites, five Catherine House sites and four Adelaide Diocesan sites.
outreach visits
IT and Infrastructure has continued to provide services to other organisations including Catherine House, Otherway Centre, Adelaide Cathedral Parish and the Adelaide Diocesan Centre.
13,800+ 44 sites were supported
In addition, the team supports the operation of 155 virtual and physical servers as well as 1050 desktops, laptops and tablets, and 350 mobile phones. I would like once again to take this opportunity to thank the IT and Infrastructure team for their commitment and professionalism as they strive to fulfil the many and varied demands of the organisation. Dominic Reppucci Executive Manager
Annual Report | 2020-2021
39
