Finance & Administration

Change and growth fortify resolve

Damien Hern | Executive Manager

This year, Centacare launched new services including Breathing Space and RESTORE Intensive Family Services totalling $5.1 million per annum. Long-standing programs such as Targeted Intervention Service and Family Preservation ceased in March 2021, totalling $4.3 million.

Late in the financial year, the SA Housing Authority announced Centacare was successful in retaining all services previously held across the state in homelessness and domestic and family violence.

From July 1, Centacare will work alongside SAHA in partnership with other services providers as a member of three Alliances formed to initiate and deliver homelessness and domestic violence services in SA. The approximate total value of the Alliances over six years is $127 million and Centacare will receive about $26 million.

The success in gaining Breathing Space, RESTORE and the Alliances was the result of an enormous effort by the tender teams that produced high quality tenders and ensured continuation of crucial services for our clients.

Sadly, in June 2021 we faced closure of Centacare Drug and Alcohol Service (CDAS) after 12 years of operation.

Our existing NDIS Plan Management services continued steady growth and now support 299 clients and manage more than $27 million in client NDIS budgets.

COVID-19 remained front of mind with investment in personal protective equipment and information technology hardware to ensure all staff were equipped to work remotely.

CarCenta fleet management services experienced pandemic-related challenges in sourcing new vehicles, however they also enjoyed robust auction values on sale of used fleet vehicles.

Our Software Solutions team continued with the upgrade of Centacare's SharePoint to the online version in the Office 365 environment. In-house development of a new payables technology utilising SharePoint and its new suite of technology including Artificial Intelligence were successfully implemented.

Electronic forms and applications development has also continued to ease the paper-based burden for staff. Penelope, Lumary and Careview were developed and improved as Centacare's case management products, along with Power BI and Tableau for dashboard reporting. Significant resources continue to be deployed to the ongoing integration of recently acquired Northern Carers Network as a unit of Centacare.

In August 2020, Wandana Avenue, Gilles Plains, the former site of Centacare Work Ready Program was sold, resulting in a gain on sale of land and buildings of $985,000.

Centacare now operates 76 programs from seven service delivery units across metropolitan and regional South Australia. Annual turnover has moved to $54.4M, with paid staff now at 579.

The financial outcome for Centacare for the 2020-21 financial year resulted in an operating deficit of $152,268. Total equity decreased to $8.7 million on a total asset base of almost $22 million.

KPMG audited Centacare's general-purpose financial report and provided an unqualified audit report for 2020-21.