25 JUNE 2020 Digital Focus Group: Artificial Intelligence and the CX - bridging the knowledge gap Date: 25th June • Time: 2PM-3PM BST UK business leaders are fully aware they do not have the Artificial Intelligence (AI) skills and knowledge to drive the Customer Experience (CX) levels that their organisations want to achieve. This is a key finding from new independent research conducted by consultancy Davies Hickman Partners on behalf of Odigo.
Neil Titcomb heads up the UKI business for Odigo; a leading omnichannel customer engagement SaaS solution. He is responsible for growing the business across the region and ensuring Odigo customers are reaping the benefits of Odigos innovative solutions and ensuring they provide continued measurable business value. Prior to joining Odigo, Neil was VP of Sales for UK & South Africa for Noble Systems and has held various positions with market leading cloud contact centre solutions.Neil has been involved with UC and Contact Centre solutions for many years and has been responsible for the sale, design and configuration of many contact centres across the EMEA region. Neil has a genuine passion for driving enhanced customer experience into his customers and leads his teams by example to ensure technology is purchased for a reason, as well as providing business value and a competitive advantage wherever possible.Neil holds a bachelor’s degree in Industrial design and in his spare time Neil loves to travel and enjoys many sports including football, Formula 1 and tennis. Neil is married with 3 children and lives in Cork Ireland.
AI uses machines that learn from experience whilst emulating human thinking and actions. While business leaders are increasingly interested in investing in AI, with more than 80% thinking AI would add value now and in the future, 4 in 5 respondents also recognise that there is a lack of knowledge in their organisations when it comes to understanding and implementing successfully different AI technologies. Join us for this virtual event, where we will discuss the opportunities and benefits of AI for CX, and discover how AI solutions can be implemented for the benefit and improvement of CX within the organisation. Presenter:
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Neil Titcomb Managing Director UKI Odigo