Casino Dealer Procedures & SQM Sumarized
General
Gaming
All Game Dealer Gaming
Tipping
Table Fill & Credit
Opening & Closing
General Dealer Information
- Always show CLEAR HANDS
When leaving the table or when it is necessary to move hands from above the area of the table or the body Before accepting cash or chips from a guest. After dropping cash or paper work in the drop box Make it habit show clear hands all the time.
- Buy-ins or Changing chips/money from $300 or $500 with CMGR approval and above, all to be checked by a supervisor.
- Handover to incoming dealer with basic introduction, thank you and table and the limit along with any relevant information that might be pertinent.
- NO PROMO CHIPS TO BE PLAYED WITH THE MATCH PLAY.
- Never take out chips from the float on a dead game without supervision from any of the suits.
- Never turn your back to the chip float and refrain from turning back from the table i.e. pushing the table chairs in etc.
- No turning back to talk to the dealer from another table example from BJ2; UTH1 & BJ3
- Seats are for players only but use your judgment when quiet. As long as you inform the guest politely and during first contact that they can sit for the time being but once the casino because busy they will need to stand. The only exception to this rule is on Texas Hols'Em whereby seat are for players only which includes players who where knocked out of a tournament, they must stand up from the table.
- Never pay a winning bet with a losing bet.
- No phones, bags etc. Only chips and drinks on the table NOTHING ELSE
- Please keep up your excellent PR but you must maintain an adequate game pace Must balance PR and game pace.
- Feedback from the tables to the pit team, don’t forget.
- Pen detectors must be used on all 50’s and 100’s and other bills that look suspicious. If unsure about any bill call a supervisor
Table Buy-ins /Cash-outs
Do not accept or pass cash and/or chips from his/her hand to the guest and vice versa. Cash buy-ins must be spread on the table to the left (in front of the dealer), in across way by 20’s in full view of the player and suits.
General
Cash buy-ins must be spread on the table to the left (in front of the dealer), in across way by 20’s in full view of the player and suits.
Anything that going in the float (cash/chips) must be on the left side, going out from the float on the right side. Again, you must use counterfeit pen detector prior to acceptance.
Gaming
Blackjack
Opening Shuffle
When new decks of cards are issued from the Cash Desk it is the Dealer's responsibility to check all the cards are present and as should be for a live operation.
1. The cards are removed from the shoe and separated into separate decks.
2. Spread each deck individually and check for complete decks.
3. Check the front and back of the cards for any marks or irregularities.
4. Chemmy shuffle the eight decks together alternating direction to avoid clumping for approximately 2 minutes. Standing up to perform this task is the preferred method
5. Once done split and organize the cards in to two equally sized stacks and follow the regular shuffling procedure for live game.
Live Game Shuffle
1. Remove the remaining cards from the shoe or discard and place them on top pf the cards in the discard holder.
2. Bring all eight decks out of the discard holder and break in half to form two separate stacks.
3. Rotate the right hand stack 180 degrees.
4. Take approximately 1/2 - 3rd of a deck from each stack and shuffle together. Place them in the center to form a third stack.
5. Beginning with the stack on the left shuffle an equal amount of cards together with the cards from the center. Repeat this procedure alternating with the stack on your right until all cards have been shuffled.
6. Once again break the stack in half and shuffle together and place the shuffled cards on top of one of the cutting cards.
7. Bring the shoe to the center of the table and use the side to push all of the cards together.
7. Bring the shoe to the center of the table and use the side to push all of the cards together.
8. Offer the deck to the players for cutting, the cut must be at least one deck deep.
9. The Dealer will now insert the cutting card one and a half decks from the back of the deck prior to entering into the shoe. The dealer must ALWAYS insert the cutting card of 1
Dealing Procedures
1. 3 boxes maximum / as per manager decision on all Blackjack tables
2. All bets must be inside the box – outside the box is not a bet
3. Splits are placed each edge of the box, the third split in placed to the right of the initial two bets, then the fourth to the right of all three bets.
4. Doubles go behind the original bet
5. Double down on any first two cards and they can double for less but not less than the minimum bet. Cards placed offset to the right not sideways.
6. NO SCOOPING OF CHIPS WITH CARDS AND PASSING THE CHIPS FROM HAND TO HAND
7. Only one player can play any side/bonus bet per box. Sharing a box - max two players can share a box and the total of both bets must not exceed the table maximum per box. Player on the front of the box makes all calls (hand signals).
8. Never use losing chips on paying winning bets.
9. When a player gets up to leave the table, request to change up their remaining chips, but if they do not want to it is their choice.
Single Deck Blackjack
Burning of Cards
1. After shuffling has taken place, the first card from the shoe must be burnt, without exposing this card to the players unless a player requests, but call a supervisor to confirm.
2. When a new Dealer replaces another, the first card, before any hand is dealt, must be burnt by the incoming dealer without exposing this card to the players even if they request. NO SHOWING MID SHOE BURNT CARD.
Shuffle
1. Riffle once.
2. Strip the deck once.
3. Riffle twice.
4. Cut the deck into the cutting card.
5. Players may pick up their cards as soon as the dealer has their three cards.
6. New deck of cards must be checked front and back then chemmy shuffled.
Dealing Procedures
1. Dealers - number of rounds to deal before shuffling (single deck game).
1 spot being played
1 spot being played
2 spots being played
3 spots being played
4 spots being played
5+ or more spots being played
- 6 rounds
- 6 rounds
- 5 rounds
- 4 rounds
- 3 rounds
- 2 rounds
2. In the event of an incoming dealer, the current dealer must finish the full round.
3. No mid deck entry, players must wait until the shuffle before either joining the game or increasing the number of hands being played.
4. The player can split a hand up to three times.
5. No double down after splitting.
6. Aces can be split and the player gets only one card to each Ace. They cannot be resplit.
7. A hand comprised of a split Ace and a card with a value of 10 is not blackjack, so will be paid even money.
8. Dealer must hit :Soft 17"
9. No even money or insurance can be offered for a Blackjack.
10. In the event of a player hitting a Blackjack" Bets placed in units other than $5 will be paid 6-5 on the $5 bet and "even money" on the remainder.
11. In the event of running out of cards mid round you need to reshuffle the discarded
Three Card Poker Shuffle
1. Riffle once.
2. Strip the deck once.
3. Riffle twice.
4. Cut the deck into the cutting card.
5. Players may pick up their cards as soon as the dealer has their three cards.
6. New deck of cards must be checked front and back then chemmy shuffled
Dealing Procedures
1. Players can play two hands, but one must be blind.
2. Players can make a bet of the following bet combinations to receive their cards:
- Pairs Plus alone (table minimum)
- 6 Card Bonus alone (in this case must be same table minimum bet as Pairs Plus/Ante)
- Pair Plus with 6 Card Bonus
- Pair Plus with Ante
- Pair Plus with 6 Card Bonus and Ante
- Ante alone
- Ante with 6 Card Bonus
- One player cannot play two hands with Pair Plus or 6 Card Bonus bets only; one spot HAS to have Ante with Pair Plus played, the 6 Card Bonus is optional.
3. The dealer will place all blind hands under the nearest bet to the dealer whether the Trips or Ante bet.
4. Never use losing chips on paying winning bets
5. Memorize your pay table
6. CHEMMY SHUFFLE AFTER RECEIVING PREMIUM HANDS (Three of A Kind & Full House on 6 cards bonus), increments of $5 per ante and play.
7. Players must never discuss or show their hands. Please STOP them.
8. Call Supervisor even for acknowledment for three of a kind and above Pair plus Payouts and in 6 card bonus four of a kind or higher.
9. Dealers must protect their cards by placing them on the top of each other after deal.
Ultimate Texas Hold'Em
Shuffle
1. Riffle once.
2. Strip the deck once.
3. Riffle twice.
4. Cut the deck into the cutting card.
5. Players may pick up their cards as soon as the dealer has their three cards.
6. New deck of cards must be checked front and back then chemmy shuffled.
Dealing Procedures
1. Memorize your pay table.
2. Players must never discuss or show their hands. Please politely STOP them.
3. Never use losing chips on paying winning bets
4. Chemmy shuffle after awarding top hands (Full House & above).
5. Call Supervisor for a four of a kind or above before you pay the bet!
6. Dealers cards placed on the top of each other after deal.
7. In the event the guest just wants to play the Trips they need to place their cards underneath the Trips bet. In this case the player will lose their Ant & Blind bet.
8. Players can play an additional blind hand and this bet has to be - Adjacent to their other hand, they cannot touch the cards, they have to automatically play 2 x their ante or above.
9. The dealer will place all blind hands under the nearest bet to the dealer whether the bonus bet or blind bet.
Roulette
Dealing Procedures
1. When the ball is slowing (about 3 spins before it drops), call "no more bets", in a loud and clear voice and sweep the layout. Do not watch the wheel while the ball is dropping, look at the layout.
2. No Playing or Shuffling of color chips.
3. Pay as with a decent amount of color chip unless they ask for cash chips.
4. Never use losing chips on paying winning bets
5. If you hit a large number on Roulette or think a players has a big payout coming their way then please call a Suit ahead of time and not when you have the payout in front of you.
6. Check with Supervisor when marking up color to a different value.
7. Judge the length of your spin depending on the action.
8. NO PROMO CHIPS TO BE PLAYED ON RED & BLACK.. ETC..AT THE SAME TIME
Texas Hold'Em
Shuffle
1. Riffle once.
2. Strip the deck once.
3. Riffle twice.
4. Cut the deck into the cutting card.
5. New deck of cards must be checked front and back then chemmy shuffled.
Dealing Procedures
Tournament
1. Sign up at the casino cage
2. Each player will receive a card for a specific tournament which will have the allocated seat on. The butting will start from the dealers left number one spot.
3. Prizes are for first and second unless a split is decided but always call a supervisor beforehand.
Cash Game
1. First come first serve.
2. Sign up sheets are at managers discretion.
3. There are different pot rake amounts depending on the game blinds. The rake is 10% of the pot. $1/$2 maximum rake is $15 and $2/$5 the maximum rake is $25 and finally the $5/$10 game the maximum is $50.
4. Players cannot take money off their stack and place in their pocket or give to someone else. All chips on the table are part of the game unless the player chooses to leave.
5. If a player leave the game but has left his chips because he plans to return his seat will only be held for one total round or total 10 hands?
6. No promotional chips can be used in this game.
All Game Dealer Gaming
Baccarat
Shuffle
1. Spread each deck individually and check for complete decks.
2. Check the front and back of the cards for any marks or irregularities.
3. Chemmy shuffle the eight decks together alternating direction to avoid clumping for approximately 2 minutes.
4. Once done split and organize the cards in to two equally sized stacks.
5. Take approximately 1/2 - 3rd of a deck from each stack and shuffle together. Place them in the center to form a third stack.
6. Beginning with the stack on the left shuffle an equal amount of cards together with the cards from the center. Repeat this procedure alternating with the stack on your right until all cards have been shuffled.
7. Once again break the stack in half and shuffle together and place the shuffled cards on top of one of the cutting cards.
8. Bring the shoe to the center of the table and use the side to push all of the cards together with the back card protected with a cutting card.
9. Place the cards in flat the shoe and remove approximately 1/4 of a deck from the back which you will spread to count 13 cards (Checked by Supervisor) to which you will place a cutting card behind, scooping them up and placing them behind the secured cards in the
Dealing Procedures
1. Burning of cards - The first card is drawn and placed face up to show value/total.
2. The corresponding numbers of cards are burnt. When all the cards to be burnt have been placed face down below the first card. No more than five cards may be arranged in a row, i.e., for a picture card you would have 2 rows of 5 cards.
3. Always check how many free hands will be offered along with tracking accordingly because we offer slight variants depending on Junket groups, personal approved requests and the table limit.
Free Hands
Super six games we allow '3 free hands' at the very begining of the show. Commission game such as squeeze $300 minimum and above can vary based on a pre sail agreement between Casino and a Junket rep with the general agreement being '13 free hands' at anytime during the shoe.
A reshuffle can only be authorized by casino management with a large enfaces on the
Tipping Procedures
1. If a tip is given, but not placed as a bet, the dealer may not place this as a bet and must drop the tip in the tip box.
2. If a tip is played/bet for the dealer then the tip will win and lose with the players bet or with the outcome of that hand/roll.
3. All tips played by the guest cannot exceed the combined table limit maximum bet , The combined box max will be the players bet + the tip played, for example if a player bets $275 on a $300 box maximum then the maximum tip that can be played will be $25 to total the $300 box max. Same if a guest is playing $100 on a number on roulette thye cannot play for the dealer on the same number.
4. Tips cannot be played on Lucky Ladies or 6 card bonus.
5. Tips can be collected and stacked on the Roulette Wheel or next to the plunger on all card games. This option is solely there for accumulation of smaller denomination chips to avoid multiple fills along with assisting counting the tips at the end of the evening. Please keep this accumulation of chips in and around $100 maximum i.e., 25 x $1 chips, 5 or 10 x $5 chips, 4 x $25 chips or a
Tipping
Table Fills & Credit
Auditors will look for each denomination being cut down separately at the cash desk and at the table, correct signatures in place and handling of the paperwork. Auditors also checking if the dealer places the high denomination chips in the trays first and drop the paperwork down the box. Finally, Casino Supervisor and Runner are present at the table until the chips are away and the fill is complete. Remember, start with the highest denomination when placing them to the float or chips tray.
Table Fill & Credit
Opening & Closing
Opening Procedure
1. Supervisor assign him/herself to the table in bravo.
2. Dealer removes chips and stacks on table.
3. Supervisor records values on Float Sheet.
4. Dealer calls back figures so Supervisor can verify recorded figures.
5. Dealer reviews Float Sheet to chips and verifies before verifies and cross checks on the Bravo tablet before signing and placing the chips away.
6.. The supervisor will preform an inventory on the Bravo system.
Closing Procedures
1. Supervisor assign him/herself to the table in bravo.
2. Dealer removes chips and stacks on table.
3. Supervisor records values on Float Sheet.
4. Dealer calls back figures so Supervisor can verify recorded figures.
5. Dealer reviews Float Sheet to chips and signs.
6. Supervisor enters values into tablet (inventory) - this should be done together with dealer calling back the chips, otherwise it loses its purpose when there will be no papers.
7. Dealer verifies tablet figures to Float Sheet - dealer should verify figures to actual chips at the table.
8. Verifier called over to verify
9. Verifier compares tablet to Float Sheet and signs Float Sheet.
10. Dealer closes the table in the Pit Watch by verifying all chips and presses save.
Opening & Closing
