CEDIA Home Tech Pro-Fall 2025 US

CEDIA LEADS SMART HOME DAY, NOV. 3

• Strategic programs with elite vendor partners

• Powerful peer-to-peer networking & invite-only events

• Robust education, tailored for integrators

• Expansive distribution network

• Business & financial services to enhance operations

• Proprietary website and marketing tools

cross-industry collaboration, Nov. 3

CEDIA members discuss their strategies for handling them successfully.

showcase of integrator–designer collaboration at WOW!house 2025

Toni Sabatino talks about enhancing collaboration between

the ways CEDIA is driving integrator recognition and legislative progress

CONTACT

8475 Nightfall Lane

Fishers, Indiana 46037 USA

Email: info@cedia.org

Telephone: +1 800-669-5329

Unit 2, Phoenix Park St Neots

Cambridgeshire, PE19 8EP, UK

Email: info@cedia.org

Telephone: +44 (0)1480 213744

www.cedia.org

FRONT COVER

Sound Ideas demonstrates the power of integrator-designer collaboration at their showroom ahead of Smart Home Day 2025.

From left to right: Anya Scriber, Rachel Hornsby, Chris Hornsby, Jessica Robles. Photo by Aileen Taylor Photo.

COPYRIGHT

All material in Home Tech Pro is the copyright of CEDIA and any reproduction of said material would require written permission from the association. Although every effort is made to ensure the accuracy of published content, CEDIA cannot accept responsibility for any factual errors that may occur or for the veracity of claims made by contributors.

CEDIA: THE ASSOCIATION FOR SMART HOME PROFESSIONALS

BRIDGING THE GAPS

At CEDIA, we’re always working to bridge the gaps—between adjacent trades and consumers, among the talent pool, and in your knowledge. This issue of Home Tech Pro is all about helping make those connections.

One major opportunity is Smart Home Day on November 3. CEDIA is celebrating the day globally with a focus this year on strengthening ties with the design and build community to reinforce the instrumental role CEDIA members play on a residential project team. My thanks goes to Rob Skuba, Brad Montgomery, Greg Montgomery, Matt Montgomery, and Michael Restrepo for planting the flag for Smart Home Day back in 2018.

Last issue, we announced the launch of our first-ever consumer awareness campaign, and I’m happy to share that it’s now out in the world. This campaign is helping homeowners understand the value of working with a CEDIA integrator, driving more recognition and business opportunities for you.

Another important group we’re working to connect with is the next generation of technology integrators. Thanks to the support of the industry, the CEDIA Foundation launched its breakthrough first initiative to provide free training to 100 Techs in 100 Days. By helping future integrators take their first steps into the industry, we’re also supporting CEDIA members in building a stronger pipeline of entry-level talent.

Of course, there is no time like CEDIA Expo to fill any gaps in your knowledge. With the support of CEDIA board member Amanda Wildman, the 2025 CEDIA Education Conference has been reinvigorated with an integrator’s touch. The program features a variety of experts presenting across five tracks, including business, emerging technologies, technical, certification, and design and build. Each session includes clear next steps so you can continue to build upon what you’ve learned.

This time of year brings such invaluable opportunities to connect in person. I always look forward to chatting with members around the globe about their latest passion projects and what CEDIA can do to support them. It’s these moments that remind me why this community is so special, and why it’s worth everything we do to make it stronger, more unified, and future ready.

Sincerely,

Daryl Friedman CEDIA Global President & CEO

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NEWS IN BRIEF

FAST TRACK TO THE FUTURE: 100 TECHS IN 100 DAYS

On May 12, the CEDIA Foundation launched the “100 Techs in 100 Days” campaign to identify and support aspiring smart home technicians around the globe—and interest surged. Within the first month alone, over 70 applications came in, with participants ranging in age from 18 to 58 and bringing backgrounds as varied as solar energy, hospitality, higher education, and even coffee shops.

A third of the way through, the CEDIA Foundation had accepted applicants from countries including the U.S., UK, India, Australia, and regions across EMEA.

The early success of the campaign demonstrates that there is a clear appetite for careers in the smart home industry. By lowering barriers, the CEDIA Foundation is shaping a more diverse and ready global workforce.

VOTE FOR YOUR NEXT CEDIA BOARD OF DIRECTORS

Shortly after CEDIA Expo, voting will begin for the CEDIA Board of Directors. Up to five open board seats will be available for the 2026–2028 term, including both integrator (elected) and appointed positions.

We extend our sincere thanks to the Governance Committee for their diligent work in evaluating the needs of the Board to best serve our members, extensively researching all potential candidates, and interviewing the nominees. Voting will be conducted via a slate of well-qualified and vetted candidates presented to the membership for approval.

We have seen increased participation in our election process in recent years and hope to see that trend continue. All member types, including integrators, manufacturers, and service providers, are invited to vote. Keep an eye out for an email from CEDIA with information on how to cast your vote coming late September 2025.

David Weinstein, Chairperson CEDIA Foundation

Tara Guertin, Foundation Operations and Workforce Manager

MEMBERS ENGAGE WITH CONSUMER CAMPAIGN

CEDIA rolled out its first-ever consumer campaign earlier this year and has seen fantastic member engagement since the launch.

The video advertisement explores the magic of smart home automation and the technology integrators who make it a reality. Beyond highlighting a wide range of smart home features, the video emphasizes the ongoing collaboration between homeowners and CEDIA-certified technology integrators, setting CEDIA members apart for their expertise.

As part of this exclusive member benefit, CEDIA members have been able to request a customized version of the ad with their company logo and website information. CEDIA was excited by the number of members who made contact immediately to receive their customized video, and is delighted to have since seen the video—and the suite of

supporting assets—used on member websites, social media platforms, email campaigns, advertisements, and customer presentations.

To get your customized video, visit my.cedia.org/ Shop/Making-Magic.

UNLOCK NEW FEATURES AND COURSES ON CEDIA ONLINE LEARNING

We’re excited to announce major updates to CEDIA Online Learning, making it easier than ever to build your skills and manage your team’s development. New features include a contemporary and intuitive interface, a consolidated home page, individual progress dashboards, administrator tools for employee management, management roles with specialized tools, and a customized reporting system for in-depth data analysis.

We’ve also added new content to keep you ahead of the curve:

• CIT v2 exclusively on CEDIA Online Learning

• New Business for Integrators Pathway for CEDIA Premium members

• System Training for employees and managers

• Three new standalone Premium courses launching in time for CEDIA EXPO:

o Robots in the Home

o Lighting Systems

o Wellness

Log in today to explore the upgrades and expand your expertise at cedia.org/cedia-online-learning

HELP SHAPE CEDIA’S RE-ENERGIZED EDUCATION PROGRAM FOR ISE 2026

With less than six months until ISE 2026 (February 3-6, 2026), CEDIA has been working behind the scenes with AVIXA and ISE on reenergizing and aligning its education program for the show, which includes smart home technology education, thought leadership discussions, and the CEDIA Smart Home Technology Stage.

“The education that we offer at ISE remains popular, but as the industry continues to evolve, we want to ensure the training curriculum moves with it,” comments Paul Dolenc, Vice President of Education & Training at CEDIA. “There are some topics that will forever be relevant, but we want to introduce new topics, tracks, and deep dive sessions. We will continue to have the best presenters from Europe teaching at our flagship European show.”

CEDIA is now calling for presenters for ISE 2026, and encourages industry experts to reach out to the education team to put themselves forward. Similarly, if you have a topic in mind that you believe would work well as a training course or panel discussion, the team wants to hear from you. Contact education@cedia.org

WHAT CEDIA PREMIUM MEMBERSHIP MEANS

Effective from 1st January 2025, integrator members were able to join CEDIA as a Premium member. Since its launch, over 240* members have taken the decision to upgrade to this new member status.

The Premium membership tier offers elevated member benefits for businesses. Members receive free, unlimited access to CEDIA’s extensive online educational content and early access to events and product launches, giving members a competitive edge in the market. Premium members also gain priority listing in the CEDIA Find a Smart Home Professional service, signifying their commitment to their team’s ongoing education.

As someone who upgraded to Premium membership earlier this year, Michael Glarvey, Founder and Managing Director of LUUXX commented:

“When CEDIA introduced its new membership tiering structure, upgrading to Premium membership was a natural progression. The benefits were clear and aligned perfectly with our goals. Premium membership offers costeffective training opportunities for an unlimited number of our staff. Since training is vital for keeping our team at the forefront of industry standards, this was a no-brainer.

“Beyond training, the additional benefits of Premium membership also support our growth. Priority listing on CEDIA’s search tool enhances our visibility to potential clients, while early access to new programmes and products ensures we remain competitive in a fast-paced market. These advantages help us stay ahead of trends and maintain our edge.

“Choosing Premium membership wasn’t just a practical decision. It also signifies our dedication to being part of a recognised body that values professional development and excellence. For any company aiming to elevate standards, access industry-leading training, and gain a competitive edge, I wholeheartedly recommend becoming a member. It’s been a springboard for our success, and I’m confident it can do the same for others.”

For more information, visit www.cedia.org/join

*Figure at date of writing

CEDIA I AM

I AM TOM RYAN

Director at Ryelec Automation & Energy

What was your journey into the smart home industry?

I started off as an electrician about ten years ago. During my apprenticeship, I worked on a large waterfront home project that required cabling for a C-Bus system. An integrator turned up and started programming the house from a laptop and I was blown away. I thought, ‘this beats crawling on the floors and going into insulated roofs to pull cables.’ This led me to learn about the smart home industry in my own time.

Once I completed my apprenticeship, I started doing some manufacturer training with companies such as Clipsal and Dynalite—this allowed me to learn the basics. At this point, I set up Ryelec and my first project was a commercial pub, which provided me with the foot in the door. Thankfully, it was a very slow job and provided me with the time to learn on the job. From here, I started working on lots of little homes and now, seven years later, I have grown Ryelec to a team of 12, focusing primarily on high-end smart homes, but still having an electrical arm to the business as well.

With the background that I have, I wouldn’t say that this industry is for every electrician out there. I agree that it’s a great step with transferable skills, but you have to be genuinely interested in this path and be patient and willing to learn a lot, because it is like learning a whole new craft. I will say that my past experience is extremely handy. For example, if I am on site and there’s an electrical termination fault inside the control panel, I am able to fix it instead of having to call the electrician to work out the issue.

We have been lucky enough to win a few CEDIA Awards and believe that including this in our sales pitch has gone a long way with clients. “

You have a showroom in Sydney—tell us a bit more about this facility.

We designed and built our showroom three years ago. As well as including a front and back factory, where we pre-build all our builds and racks, we have a customer facing element upstairs where we have turned the whole mezzanine into a fully automated one-bedroom apartment.

This space is fully automated and allows potential clients to experience the integration in a real home-like setting. We are based 40 minutes south of Sydney, which is a great central location for us. It means that we get customers who are either looking to add technology to their primary homes within the city, or their holiday homes on the coast and inland within the countryside.

The showroom has significantly boosted our client confidence and facilitated smoother project closures. Before having this space, we used to send out quotes on email and now, this process has been transformed.

How has the smart home market evolved in Australia since you started?

The market has consistently grown since I began. We currently have around twenty jobs lined up—with more in the pipeline—and the demand continues to rise, especially in the high-end residential sector. While other electrical markets may be experiencing slowdowns, the premium home automation market remains robust here in Australia.

Could you share some insights on your involvement with CEDIA and the how you utilize some of the member benefits?

We’ve been CEDIA members for about four years. We initially joined as it simply seemed the right thing to do—why wouldn’t we be a member of our trade

Ryelec opened its showroom back in 2022

association—but we didn’t know about all the benefits that CEDIA provides. Four years later, and we are proud CEDIA members and utilize as many of the member benefits as possible.

The most valuable benefit to us has been the online education portal. We have used this for training our staff and transitioning our electricians to move into the integrator side of the business. It’s brilliant to have this massive pool of information right at our fingertips.

The CEDIA Smart Home Awards is another key program for us. As a niche market, I think having award recognition is invaluable. We have been lucky enough to win a few CEDIA Awards and believe that including this in our sales pitch has gone a long way with clients. It has enhanced our credibility and has also helped in marketing our services.

Thirdly, I think CEDIA allows us to be part of a community where we can interact with like-minded business owners. It is great to get to attend local CEDIA events and network with this group of people.

Talking about the CEDIA Smart Home Awards, what do you think has led to your repeated success in the Excellence in Business category?

We have been awarded Excellence in Business twice now and are aiming for our third win this year. It’s such a brilliant award to win and we think that a key area that has contributed to us winning is our approach to marketing and client engagement.

We developed an interactive form on our website that helps clients specify their automation needs. It can be difficult to explain to a client what home automation is and to decipher what exactly they want for their property. With our interactive form, clients spend 15-20 minutes filling it out with all the key information we need, and this streamlines the quoting and sales process for us. I think that this innovation, along with our consistent focus on quality systems, likely contributes to our recognition.

You are now a volunteer for the CEDIA Workforce Development Group. What interested you in this role?

I decided to volunteer with CEDIA primarily because I wanted to give back to the community. I saw a call for help from Paul Skelton, CEDIA’s Regional Development Independent Consultant for Australia and New Zealand, and being in a position to free up some of my time, I wanted to assist.

My background as an electrician made the workforce development group particularly appealing, as I believe that I can contribute meaningfully from this angle. Additionally, I recognize the importance of nurturing young talent in the smart home industry, which I feel would benefit businesses like my own by streamlining the process of training apprentices as integrators.

What advice would you give to integrators who aren’t CEDIA members?

If you’re serious about integration as a career, joining CEDIA is a must. It offers ongoing education, recognition, and a community that can support your growth. As CEDIA gains more recognition outside of our industry, being certified will become a major differentiator in the industry—if an architect has to choose between two companies and one is a CEDIA member and the other isn’t, they will obviously lean towards the member company.

What current or future technology are you most excited for?

I’m particularly interested in Matter and its integration with KNX, which promises new possibilities for appliance connections. On the business side, I am interested in the use of no-code automation and AI. It has already transformed our automated handover document process, which is saving us significant time and resources, so I’m excited to see how else we can deploy this.

Ultra luxurious KNX smart home in Sydney. Automation reimagines the way a home is experienced.

Tom looks ahead to the CEDIA Awards 2025 and hopes to add to the trophy collection

Enhancing Collaboration Between Integrators and Designers

BY TONI SABATINO, DESIGNER/OWNER OF TONI SABATINO STYLE AND NKBA MANHATTAN CHAPTER CHAIRMAN, SPONSOR COMMITTEE

When I began integrating technology into my design work more than 20 years ago, I learned firsthand how critical it is to have the right team in place from the very start. Back then, technology felt more complicated and less adaptable; coordinating between trades could be a real challenge. Fast forward to today—smart living has become more intuitive and accessible. But one thing hasn’t changed, and that is the need for seamless collaboration between technology integrators and design professionals.

Here’s my advice to integrators looking to work more effectively with designers and create better outcomes for our shared clients.

UNDERSTAND THE CLIENT’S LIFESTYLE

As designers, we’re used to talking with clients about how they live. Most clients don’t come to the table asking for “home automation” or “distributed audio.” They talk about security, comfort, and entertainment. It’s up to us to work closely with integrators to translate those lifestyle needs into thoughtful solutions, whether that’s blackout shades for a beachside property or a flexible media space that doubles as a yoga room or home office. When both designer and integrator listen closely and combine their expertise, the results are far more personal, functional, and impactful.

ENGAGE EARLY WITH DESIGNERS

Technology is now a part of the home’s infrastructure, just like plumbing or electrical. That’s why it’s so important for integrators and designers to collaborate from the very beginning of a project. When we work together early, we can plan for the necessary systems, like networking, power, shading, lighting control, and audio, so that they’re fully integrated into the design. This approach preserves the aesthetics of the space and ensures the technology functions reliably and intuitively.

BALANCE AESTHETICS AND FUNCTIONALITY

Striking the right balance between performance and visual harmony is where the best collaborations really shine. Technology should enhance the way a space functions, without disrupting the design narrative. That means being thoughtful about where technology is placed, how visible it is, and how it interacts with lighting and layout.

Integrators who understand the importance of aesthetics as well as involving designers early on in decisions about speaker placement and lighting controls help ensure that the technology feels like a natural part of the home, not an afterthought. The result is a space that looks as good as it works.

COLLABORATE ON CHANGING NEEDS

Adjusting the placement of technology can have a significant knock-on effect for other project elements, making it crucial for integrators to communicate any changes with the designer. This collaborative discussion ensures that the overall design remains balanced and cohesive, preventing any unintended disruptions to the aesthetic and functional aspects of the space.

DESIGN TECHNOLOGY FOR NOW AND FOR THE FUTURE

The way people live has shifted dramatically. Technology is now central to all aspects of our lives, including remote working and staying connected with family. This growing reliance has made clients more open to integrating smart solutions into their spaces. Therefore, it’s important that the technology we incorporate is flexible and forward-thinking. When integrators anticipate future needs and design systems that can grow and adapt, it allows us to create spaces that remain functional and relevant over time.

STAY ABREAST OF THE LATEST DEVELOPMENTS

Keeping up with new technology and trends is essential to delivering thoughtful and well-rounded designs. When integrators stay informed about the latest innovations, they bring valuable insights to the table that can truly enhance the design process. Likewise, when designers understand the possibilities technology offers, collaboration becomes more fluid and creative. Ongoing education on both sides ensures we can present clients with smart, integrated solutions that meet their needs and evolve with them over time.

BUILD STRONG RELATIONSHIPS

Developing a strong working relationship between integrators and designers is essential for successful project outcomes. Clear communication and understanding each other’s expertise can lead to better collaboration and more innovative solutions. Regular meetings and updates can help keep everyone on the same page and address any potential issues promptly.

Joining industry associations is another effective way to connect with more designers and expand your network. These organizations often host events that provide valuable opportunities to meet and collaborate with design professionals. By participating, integrators can stay informed about the latest trends, while also building meaningful relationships that can enhance their projects.

Effective collaboration between integrators and designers is the key to creating harmonious and functional living spaces. Working together, we can create spaces that are both technologically advanced and beautifully designed to meet the diverse needs of our clients.

www.tonisabatinostyle.com

Toni Sabatino shares Sketch with Technology Designer, Rex Aguirre of Premiere Systems Design. Photograph by Jeff Siegel.

Toni Sabatino brought on Technology Designer, Rex Aguirre, to create world-class sight and sound for her stunning black and white feature wall. This project won a Leon Install of the Year award and was featured in Technology Designer magazine. Photograph by Jeff Siegel.

CEDIA Smart Home Awards 2025

The Enchanted World of Smart Living

This year’s CEDIA Smart Home Awards promise to be truly magical, with a theme centered around the enchanted world of smart living. The three regional awards ceremonies will showcase unique and innovative solutions that bring magic to modern living spaces. These ceremonies will not only honor the remarkable achievements within our industry but also provide a platform for networking and inspiration among professionals. Here’s to another year of innovation and excellence in the enchanted world of smart living!

The Product, Project and Business Finalists are as follows:

GLOBAL

PRODUCT FINALISTS

2N/Axis Communications

ADI | Snap One

Amina Technologies

AudioControl Bond

Cleerline Technology Group

Coastal Source

Crestron Electronics

Designflow

DMF Lighting

Embr Lighting

Epson America, Inc.

Faradite

HK Lighting

imersU

Inscape Data Corporation

Josh.ai

Kaleidescape, Inc.

Lea Professional

Lutron Electronics

MadVR Labs

Marvin Murideo

Nice North America

OneVision Resources

Savant Systems, LLC

Somfy Systems, Inc.

Sonos, Inc.

Steinway Lyngdorf

Trinnov Audio

WeQuote

APAC FINALISTS AMERICAS FINALISTS

FINALISTS

Lifetime Achievement Award

The Lifetime Achievement Award, which began in 1992, recognizes individuals who have made an extraordinary and lasting impact on the professional smart home industry. This award provides the opportunity to pause and recognize the visionaries whose work laid the foundation for the future.

This year’s recipient is Anthony Grimani, Co-Founder of Grimani Systems and President of MSR Acoustics. He is also a CEDIA founding member, Fellow, volunteer, instructor, and standards leader who holds seven patents in audio and acoustics.

Anthony’s 25+ years of industry experience includes executive positions at Dolby and Lucasfilm THX. While at Dolby, he co-invented 5.1 surround

CEDIA Fellows

The CEDIA Fellows represent a group of individuals who have helped shape the industry and significantly contribute to the association’s success. This year’s recipients are Patrick Hartman and Joe Wallace. Patrick Hartman, General Manager at Technology Design Associates –Reno branch, has been in the AV and systems integration industry for 35 years, with extensive experience in roles such as project management, business development, system design & engineering, and installation in both residential and commercial verticals. Patrick has volunteered with CEDIA for an impressive 16 years and counting,

sound. And during his nine-year tenure at THX, he managed the THX consumer licensing program and the technology development program, setting the direction for consumer and professional AV businesses. Anthony developed the Home THX program, the THX PM3 program, and invented the revolutionary Surround EX 6.1 channel audio format, which was pioneered in Star Wars: Episode 1 – the Phantom Menace.

“Anthony is passionate about our industry and has achieved some outstanding contributions that have impacted the future for us all,” comments Alex Capecelatro, CEDIA Board Chairperson. “He has also maintained his involvement with CEDIA from the early days, and this year, joined

the RP32 Measurement & Validation of Audio Performance Task Force and Standards Committee and is chair of the RP1 Performance Task Force. Congratulations on this award Anthony—you are a true pioneer who is committed to advancing the industry.”

which started by Patrick being invited to train as a CEDIA instructor. From here, Patrick expanded his volunteering efforts as he was motivated to give back to CEDIA and improve the industry. During this time, he helped shape the professional development that CEDIA offers, supported the planning and implementation of an industry leadership summit, and more recently, served as Chair of the Instructor Working Group.

Joe Wallace, President of Wallace Integration Inc, is a 35-year industry veteran who has worked for a select number of integration firms, specializing in operations and project management for large custom residential projects. Joe has been involved with CEDIA for over 31 years and has served as a volunteer in a variety of positions during this time, including being an instructor teaching technical, business, and project management courses since 1994. Joe was instrumental in establishing the CEDIA University, served for two years as the Chairman of the Education Content Action team responsible for all education classes at

CEDIA Expo, and has been a Subject Matter Expert (SME) for the original EST I and EST II certification exams. More recently, he has served as an SME on the Certification Working Group committees and was a member of the Instructor Working Group committee.

“Both Patrick and Joe have been incredibly generous with their time as volunteers and have supported CEDIA in a number of different areas over the years,” comments Alex. “Their dedication to our industry is inspiring, and we are delighted to honor them both this year by naming these two distinguished leaders as our 2025 Fellows.”

Patrick Harmann

Anthony Grimani

Joe Wallace

Power Up Profits by Providing Valuable Energy Management

By Arlen Schweiger, industry journalist

For smart home professionals exploring ways to expand their business, now’s the time to re-energize your power portfolio. Designing systems that incorporate power management, energy storage, backup batteries/generators and uninterruptible power supplies (UPSs) presents compelling benefits.

Integrators can now deliver endto-end electrical ecosystems from the rooftop solar array to the garage’s EV charging unit and put the power to control them into the palms of homeowners. Here’s a brief look at why and how dealers should pitch prospects on power management solutions and “own” the entire energy ecosystem:

SYSTEM PROTECTION AND RELIABILITY

Customers who hire professional integrators expect their valuable AV, networking, security, lighting/shade control systems, etc. to work flawlessly 24/7 and at peak performance levels. Devices that provide surge protection and voltage regulation help prevent damage from disturbances such as electrical spikes, brownouts, and failures while delivering clean and reliable power. Power management products go handin-hand with remote management capabilities, and integrators can cut down on service calls while proactively troubleshooting connectivity, freeze-ups, and other issues without rolling a truck for a reboot. Having remote reboot ability can enable automatic cycling of always-on devices like cable boxes and internet routers during off times such as 3 a.m. when sleeping customers

won’t even know the difference. As a bonus, integrators can also push out firmware updates to bolster smart home performance this way.

SMART PANELS AND LOAD SHEDDING

Dealers can discuss how they can start delivering energy cost savings right at the increasingly intelligent circuit breaker panels. Here, it’s incumbent on smart home professionals to educate homeowners on the benefits of load shedding on power reliability, device longevity, and savings.

Load shedding is described as an intentional and temporary reduction of electrical power to certain systems, devices, or areas to prevent overloading the electrical grid or a home’s energy infrastructure. In smart homes, this procedure is used strategically to reduce demand during peak usage times or when power is limited (on backup power or generators, for instance).

Devices can be prioritized as critical and non-critical so that during power failures or outages, switches automatically transfer to essential products like network, HVAC, security alarm/ video surveillance, and refrigerators to maintain connectivity. Systems like home theaters, landscape lighting, and motorized shades can be cycled off or delayed in these instances.

Some panel products can tether with alternative energy storage from solar power, geothermal, wind, hydroelectric, etc., to yield greater independence from the electrical grid, especially in regions more impacted by weather-related outages.

Some panel products can tether with alternative energy storage from solar power, geothermal, wind, hydroelectric, etc., to yield greater independence from the electrical grid, especially in regions more impacted by weather-related outages. In many cities, the electrical grids are old and strained, so load shedding can alleviate power ailments to keep smart home systems optimized, sustainable, and running smoothly.

CUSTOMER ACTION

Often complementing energy management systems, app user interfaces can augment the controls that homeowners have over their systems. This also helps boost client satisfaction because, in addition to everything an integrator installs, leaving them with the power to control and learn more about their smart home’s energy usage is an extra benefit. Owners often tap into a product or company’s app and see real-time and historical energy insights, power consumption across connected products and systems, battery charge levels and estimated runtime, circuit breaker controls, and more. They’ll likely be happier the next time the electric bill arrives too.

Plus, integrators can generate weekly, monthly, or other logs to show customers any issues that their company resolved actively or proactively— great fodder for savvy dealers to amp up their service contracts and recurring revenue. And, of course, dealers are more likely to receive rave reviews and referral business from highly satisfied customers who enjoy their peace of mind.

Want to dive deeper into energy management and other ways to grow your business? Explore this topic and many others with CEDIA Online Learning. Get started at cedia.org/online-learning.

Blustream US Inc. Launches with a Powerhouse Team:

A New Era Begins in North America

by Eric Randt Senior Vice President, Blustream US Inc.

I’m thrilled to share a major milestone in the evolution of Blustream: the official launch of Blustream US Inc. This is more than just a new chapter for our brand, it’s a bold step forward in our mission to serve the North American market with unmatched expertise, innovative technology, and a new level of local engagement.

Blustream has already earned a reputation around the world as a trusted leader in advanced AV distribution solutions. Our products are known for their reliability, performance, and forward-thinking design and we’ve seen growing demand and support from integrators, distributors, and technology partners across the U.S. Now, with the launch of Blustream US Inc., we are doubling down on our commitment to this market with a local team, local infrastructure, and a long-term vision for growth.

At the heart of this expansion is people. We’re not just opening an office, we’re building a world-class U.S. team packed with some of the industry’s most knowledgeable and passionate AV professionals.

Many of these individuals already have deep roots in the American AV channel. They’ve worked alongside integrators and consultants for years, helping deliver successful projects with hands-on expertise and technical excellence. By retaining and expanding our team here in the U.S., we’re ensuring continuity for our partners and bringing even more resources to the table.

Our growing U.S. team blends decades of experience with a fresh, collaborative approach. We’re building something special, an organization where technical know-how, integrity, and service come first. Whether it’s systems design, on-site support, product training, or helping specify solutions for complex installations, our team is here to be a true extension of your business.

And we want you to meet them.

This September, we’ll be making our official U.S. trade show debut as Blustream US Inc. at CEDIA Expo 2025, taking place in Denver, September 4–6. You’ll find us at Booth #1532, where our full U.S. sales and technical team will be on hand to connect, consult, and showcase the next wave of Blustream innovation. This is your chance to get hands-on with our latest HDMI & USB distribution products, Video over IP systems, Multi-View solutions, and advanced Video Wall technology—all designed to meet the demands of today’s residential and commercial installations.

our partners long-term.

As our CEO Michael Henriksen said, “Establishing Blustream US Inc. is a natural evolution of our commitment to the North American market.” We’re here not just to sell product we’re here to listen, learn, and work alongside our customers to help solve real-world challenges with reliable, innovative technology.

I’ve had the privilege of serving the AV community for over 20 years, and I can honestly say I’ve never been more excited about the future. In my new role as Senior Vice President of Blustream US Inc., I’m proud to lead this incredible team and work closely with our partners to grow together. I’ve seen firsthand what’s possible when you combine smart technology with a team that genuinely cares and that’s exactly what we’re building here.

You’ll also get a first look at how we’re transforming our partner support model in the U.S. With dedicated local logistics, faster lead times, and direct access to Blustream technical resources, we’re making it easier than ever to integrate our solutions and succeed in your projects. And behind the scenes, we’re continuing to invest in scalable operations and expanded training programs to support

Blustream has already made a strong impression in the U.S. AV market. With award-winning products trusted in applications from smart homes to universities to enterprise environments, we’re not new to the game, we’re just getting closer to the people who make it all happen. And that proximity matters. It allows us to move faster, respond more effectively, and tailor our solutions for the evolving needs of this dynamic market.

We invite you to join us at CEDIA Expo to experience what’s next for Blustream and to meet the exceptional people who are making it happen. Whether you’re a long-time supporter or new to the brand, we’re excited to show you what a direct U.S. presence means for your business.

This is a new beginning, and it’s one built on trust, expertise, and collaboration. Welcome to Blustream US Inc. We can’t wait to meet you in Denver.

RAISING THE STANDARD in the Smart Home Industry

The smart home industry is undergoing a transformation, one that places professionalism, performance, and accountability at its core. While many trades within the built environment, such as electrical contracting and plumbing, have long benefited from robust standards and formal certification, the smart home industry has traditionally lagged behind. That gap is now closing, thanks in large part to the development of industry standards and recommended practices driven by CEDIA under the leadership of Standrads Chair Peter Aylett and Mark Levine, CEDIA’s new Director of Technology & Standards.

From Vision to Framework: RP22 and Beyond

The turning point in this journey was the release of RP22, the Recommended Practice for Audio Design in Dedicated Entertainment Spaces, released in 2023. Published through a collaborative industry consensus process involving integrators, consultants, and manufacturers, RP22 introduced clearly defined performance levels for audio systems, ranging from baseline to reference and above, providing an objective framework to assess technical excellence.

“RP22 has been one of the most impactful documents in CEDIA’s history,” says CEDIA Fellow and chair of the CEDIA R10 Standards Committee, Peter Aylett. “It’s given integrators the ability to have engineering-led, evidence-based conversations with clients about what they’re delivering and why it matters.”

More than just a design guide, RP22 has become a valuable sales and communication tool, allowing integrators to set expectations and validate system performance with confidence. A revised version is already in development, including clarification around speaker layout for emissive displays, and active acoustics.

RP23 and RP32: Video and Verification

Building on RP22’s success, work is well underway on RP23, which will define recommended practices for immersive video experiences in home entertainment environments. This document will set technical parameters for every aspect of image fidelity and immersiveness, ultimately delivering visual performance that lives up to the content creators’ art.

Meanwhile, RP32 is tackling a critical but often overlooked aspect of system delivery: measurement and verification. Co-chaired by Ben Goff and Adam Pelz, this document will specify post-calibration performance evaluation procedures, providing end clients with tangible proof that their systems meet the promised performance levels.

A future counterpart, RP33, is expected to apply the same philosophy to video measurement and verification.

RP1: The Backbone of Predictable Performance

Arguably the most transformative work currently in development is RP1, which focuses on standardizing engineering data from manufacturers, initially for

Adam Pelz (center) offers guided instructions to Amanda Wildman and Ken Erdmann during a hands-on RP22 workshop.

amplifiers and loudspeakers, and then over time, to other product categories. The aim is to empower integrators to design systems with engineering integrity and predictability using objective, meaningful data.

RP1 draws from established standards by organizations like AES and SMPTE. A stakeholder review is planned for release at CEDIA Expo 2025. To support adoption, a suite of education modules initially available at CEDIA Expo 2025 will accompany the launch, forming the first part of a broader training initiative.

Listening, Evolving, Improving

One of the strengths of these recommended practices is their agility. Unlike formal standards that are slow to adapt, CEDIA’s collaborative model allows for continuous evolution based on feedback from the field. Future updates to RP22 and forthcoming practices like RP1 and RP32 are already planned, ensuring the documents remain relevant as technology and client expectations advance.

Education will be a critical enabler. A long-term plan is in motion to develop hundreds of modular training courses, covering not just technical topics but also business operations, project management, and marketing, ensuring that CEDIA members are wellequipped for a rapidly changing landscape.

Why This Matters

Ultimately, these efforts are about reshaping the industry by creating shared language, measurable outcomes, and trust amongst professionals and clients alike.

“Standards are how we demonstrate competence. They protect the client, elevate the integrator, and make excellence repeatable,” Peter concludes.

With RP22 leading the way and a growing suite of recommended practices on the horizon, CEDIA is laying the foundation for a smarter, stronger, and more respected smart home technology industry—one recommended practice at a time.

RP22

has been one of the most impactful documents in CEDIA’s history. It’s given integrators the ability to have engineering-led, evidence-based conversations with clients about what they’re delivering and why it matters.

PETER AYLETT

More updates about CEDIA’s standards will be coming soon; stay up to date at cedia.org/standards-best-practices.

Excellent Use Case of Design Build/Integrator Collaboration CEDIA SPOTLIGHT

Where Design Meets Performance

CEDIA understands the importance of the smart home industry collaborating closely with design build professionals. It’s a key focus for the association, which has seen great traction through the industry relations advisory committee, the CPD program, events, and cross industry partnerships.

Earlier this year in the UK, CEDIA member, Nucleus provided a great showcase of integrators working with interior designers.

INSIDE WOW!HOUSE 2025’S FIRST-EVER MEDIA ROOM

When technology and interior design unite with a shared vision, the results can be spectacular. This was on full display at WOW!house 2025, the annual showhouse at London’s Design Centre, Chelsea Harbour. This fantastic showcase, which is situated within the Design Avenue, features 22 full-sized rooms and outdoors

spaces, all created by world-class interior designers.

For the very first time, a dedicated media room was part of the home—an immersive and high-performance space where design and integration were indistinguishable. The room was designed by interior designer, Alex Dauley Designs and technology integrated by CEDIA member, Nucleus.

This collaboration demonstrates how integrators and designers can work together to create spaces that balance the demands of modern technology with a strong design vision.

THE VISION: A SENSORY SPACE THOUGHTFULLY INTEGRATED

For Alex Dauley, the brief offered creative freedom rarely found in client-led projects. With fewer commercial constraints, she was able to focus on crafting an interior that delivered both atmosphere and experience. Achieving that vision, however, meant finding the right team to support a carefully balanced mix of design and technology.

“Interior design is all about a sensory experience, and obviously sound is a huge part of that, as is lighting, scent, and more,” Alex explained. “But the beautiful thing is that the interior design intent has not been lost to accommodate the technology, and vice versa.”

Working with Durgesh Sinh and the team at Nucleus, Alex created a media room where Dolby Atmos sound, Lutron lighting, and AV components are integrated discreetly into bespoke joinery and tailored finishes. The result is a space that delivers on performance without compromising the design.

“It doesn’t feel tech heavy. Everything’s been

hidden beautifully and seamlessly within the space,” Alex said.

BUILDING THE ROOM TWICE: OFFSITE PRECISION, ON-SITE LUXURY

Given the complexity of the build, including intricate AV infrastructure, custom cabinetry, and high-spec materials, the team decided early to build the room off-site first.

The off-site prototype proved invaluable. It allowed both design and tech teams to test fit every component, from the speaker boxes and subwoofer locations to the luxury wall finishes and hidden picture lift with bar access.

“We didn’t want it to be smoke and mirrors,” said Durgesh Sinh from Nucleus. “We wanted to deliver it like we would for a real client. And that meant full reference-level audio, genuine integration and all the performance we promise in live projects.”

The final in-situ install was a feat of coordination, involving late-night sessions, intricate fabric wrapping, and working within the health and safety constraints of the showhouse infrastructure. Despite the tight five-day on-site schedule, Nucleus delivered a fully functional room that

Durgesh Sinh of Nucleus worked with interior designer, Alex Dauley Designs on this media room

CEDIA SPOTLIGHT

stayed faithful to the original concept sketch.

“We haven’t changed Alex’s sketch,” added Durgesh. “We’ve implemented full Dolby Atmos 5.1.2 with a 77-inch TV, and it looks like her original drawing.”

THE RIPPLE EFFECT

As word spread about the media room, other WOW!house designers began approaching Nucleus for support with their own spaces, leading to involvement in three additional rooms.

Staffan Tollgard, founder of Tollgard Studio, invited Nucleus to collaborate on his study room, which followed a “functional beauty” concept. Rather than concealing technology, Bang & Olufsen speakers and TVs were chosen for their sculptural appeal and placed on display.

Lighting control was integrated into Nucleus’ wider Lutron HomeWorks system.

Nucleus was then asked to assist with interior designer firm, 1508 London, with their bathroom space, providing lighting control connected through the same interface.

The final and most technically demanding addition was the garden, designed by landscape architect, Randle Siddeley. Here, Nucleus installed an 8.1 Paradigm Oasis audio system

and three Sony 85-inch screens, running fibre and DALI cabling across a 100-metre distance.

Each of these spaces was brought together under a single control system, demonstrating the potential of integrated technology in complex, multi-zone environments.

SHARED SUCCESS

Perhaps the most important takeaway from WOW!house 2025 was not what was built, but how.

“Durgesh and his team are one in a million,” Alex reflected. “This project is a testament to the fact that you must have great relationships with people. You must work with like-minded people that are equally as ambitious and equally as detailed.”

This mutual respect extended beyond design and installation. With thousands of visitors walking through the space, Nucleus was able to show how integrated technology can support and enhance thoughtful design. “It’s powerful to physically show designers the lengths you can go to. You don’t have to compromise technology or aesthetic, you can have both,” Durgesh explained.

MORE THAN A SHOWROOM

WOW!house 2025 is a showcase of what’s possible when integrators and designers work as collaborators. It proves that performance and beauty can, and should, complement each other. When it’s done right, design elevates the technology and the home to a whole new level.

Nucleus collaborated with Staffan Tollgard on his study room

Nucleus supported 1508 London with their bathroom space

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Shaping the Future of STEM Education

CEDIA has taken significant steps to support the development of future STEM (Science, Technology, Engineering, and Mathematics) talent by partnering with FIRST Robotics. This partnership aims to introduce students to career opportunities in the smart home industry, while fostering their skills in robotics, coding, and networking.

FIRST Robotics is an international organization that provides mentorship-based programs to build STEM skills, inspire innovation, and foster well-rounded life capabilities. The organization hosts annual competitions where high school students form teams to design, build, and program robots to perform specific tasks. These competitions simulate real-world engineering challenges and encourage students to apply their knowledge in a collaborative environment. FIRST Robotics is not just about building robots; it’s about developing future leaders and innovators in technology.

CEDIA’s Involvement with FIRST Robotics

Workforce development is a key focus for CEDIA, and the association is always actively looking to partner with groups and organizations that support this area of growth. CEDIA member, Ron Callis, CEO of One Firefly, shares CEDIA’s passion for finding and supporting the next generation of smart home professionals, and thanks to his involvement with FIRST Robotics, CEDIA and this organization have recently developed a partnership.

In early April, Daryl Friedman, CEDIA’s Global President and CEO, attended the South Florida FIRST Robotics competition. This event, which brought together students from various schools in the region, served as a platform for CEDIA to introduce its NextGen program—an initiative designed to attract young talent to the smart home industry.

CEDIA is now a sponsor of the South Florida region, with plans to expand nationally and internationally. This sponsorship allows CEDIA to engage with students

who are already developing valuable skills in robotics and technology. By presenting career opportunities in the smart home industry, CEDIA hopes to guide these students towards a fulfilling career path.

Having facilitated the partnership between CEDIA and FIRST together, Ron aims to:

• Expand opportunities for students from underserved communities to enter high-growth tech careers.

• Relieve the talent bottleneck that limits integrators’ ability to scale.

• Foster a culture of mentorship within CEDIA, where members give back while growing the next generation of innovators.

The smart home channel urgently needs fresh technical talent. FIRST students already think like systems integrators: they wire, program, troubleshoot, and integrate under real-world pressure. Giving them a runway into the smart home technology sector is a winwin for the students and for the industry.

This activity ties into the launch of CEDIA’s inaugural workforce development campaign: 100 Techs in 100 Days, offering FIRST students a free Smart Home Technician certification course (valued at $600). This opportunity allows students to explore exciting career paths in smart home technology, AV, and IT, and earn an industry-recognized credential.

In the U.S., the recent passing of the Freedom to Invest in Tomorrow’s Workforce Act as part of H.R. 1 will further open doors for students pursuing technical careers. This new legislation allows 529 savings plans to be used for technical education and certification programs, including CEDIA certifications, making training more accessible for the next generation of smart home professionals.

To support the CEDIA Foundation’s ongoing global workforce development efforts, visit www.cediafoundation.org.

“My journey with FIRST Robotics started thirteen years ago at the 2012 CEDIA Expo, where Dean Kamen, Founder of FIRST, delivered a keynote address,” commented Ron. “He urged integrators to mentor robotics teams and fund STEM programs like FIRST Robotics. I was in the audience, and this call to action resonated deeply with me.”

Since 2013, Ron has been involved with MacArthur High School in Florida. Ron provides hands-on mentorship, teaching students realworld professional skills like 3D CAD to design, prototype, and manufacture their own parts. His rookie robotics team in 2013 was one of the few nationwide capable of completing the climbing challenge in its first year. From 2013 to 2018, Ron served as a FIRST mentor at MacArthur High School. In 2017, his team reached the FIRST World Championship, and Ron was recognized as “Mentor of the Year.”

During his time as a mentor, Ron met and worked with Jessica Telles, who was on his robotics team for four years. Upon her graduation, Ron offered her an internship at One Firefly. Today, Jessica has risen through the company ranks to become One Firefly’s Corporate Programs Lead, overseeing numerous partnerships and programs with industry-leading manufacturers.

SMART HOME DAY | NOVEMBER 3 2025

Smart Home Day Shines a Light on the Power of Collaboration

On November 3, professionals across the world will come together to celebrate Smart Home Day, an initiative led by CEDIA to elevate awareness of the smart home integration industry and, just as importantly, the people who make it thrive.

This year’s theme highlights the important and ever-evolving relationship between integrators and design and build professionals. While smart home experts play a critical role in creating seamless and intuitive technology experiences, they’re often brought into projects after key design decisions have already been made. This can lead to missed opportunities to fully integrate technology in ways that enhance both a home’s functionality and its aesthetics. Smart Home Day 2025 aims to bridge that gap.

For architects, designers, and builders, Smart Home Day offers webinars and videos showcasing trending smart home technologies, along with practical workshops and demo sessions hosted locally. These hands-on experiences will provide design and build professionals with inspiration and clarity on how integrated technology can elevate their projects while adding tangible value for clients.

For integrators, Smart Home Day provides practical tools to amplify their voices. Customizable toolkits, social media graphics, email templates, and ideas for local outreach will help them show the world—and particularly the design and build community—what they

bring to the table. They’ll also gain resources to host their own events, open showrooms up to designers and architects, and learn new strategies for building long-term partnerships with related trades.

Both segments of professionals will also benefit from CEDIA’s joint research with NKBA exploring how smart technology is being integrated into homes today and actionable ways to align earlier in projects to drive client satisfaction and business growth.

Smart Home Day is part of a larger effort by CEDIA to position integration professionals not only as technical experts but as essential partners in creating homes that work better for their occupants. From its consumer outreach campaigns and policy advocacy work to its global education programs, CEDIA continues to champion the people who design and install the systems that make modern life safer, more sustainable, and more enjoyable.

Visit smarthomeday.com to explore how you can get involved and download a free toolkit with content to promote your business this Smart Home Day. For design and build professionals interested in integrating technology seamlessly into projects, CEDIA’s dedicated hub at cedia.org/designbuild offers a wealth of inspiration and guidance.

Well-being: An emerging market FOR smart home professionals

By Paris Soulliere at Global Wave Integration

In today’s fast-paced world, stress, environmental factors, and modern lifestyles constantly influence our physical and mental well-being. Research shows that the spaces we inhabit play a crucial role in shaping our health, cognitive function, and emotional balance.

But what if our homes or workplaces could do more than just exist as a backdrop to our daily life? What if it could actively elevate our well-being, helping us sleep better, reduce stress, and boost overall well-being?

This is where integrators come in—we have the opportunity to create intelligent environments that do exactly that. Utilizing wellness-focused technology, we can seamlessly blend science, design, and innovation to transform living spaces into sanctuaries of health and balance.

THE SCIENCE OF WELLNESS AND ENVIRONMENTAL DESIGN

The connection between the environment and well-being is well-documented. Factors such as lighting, air quality, soundscapes, and temperature regulation all have profound effects on sleep, mood, and cognitive performance. Studies have shown that optimizing these elements can:

• Reduce stress and anxiety

• Improve sleep quality

• Boost productivity and focus

• Enhance emotional well-being

With the rise of wellness-focused architecture and biophilic design, integrating these health-enhancing

elements into our homes and workplaces has never been more important.

TRANSFORMING SPACES WITH WELLNESS TECHNOLOGY

It’s important for integrators to take a holistic approach to home automation— one that prioritizes client’s well-being as much as convenience. We need to design and integrate cutting-edge technology that actively supports their health, from lighting systems that align with their body’s natural rhythms to air purification and soundscapes that create a calming atmosphere.

Rather than simply adding smart gadgets, integrators need to curate personalized wellness environments that cater to their clients’ unique needs. These include:

• Circadian Lighting – Mimicking natural sunlight patterns to improve sleep and energy levels.

• Air Quality – Monitoring and filtering pollutants to ensure clean, healthy air.

• Temperature and Humidity –Maintaining an optimal indoor climate for comfort and health.

• Soundscapes – Using audio environments to reduce stress and enhance relaxation.

CLIENTS ARE INCREASINGLY AWARE OF THE IMPACT THEIR LIVING ENVIRONMENTS HAVE ON THEIR OVERALL HEALTH AND WELL-BEING

By integrating these elements seamlessly, integrators can create spaces that not only look good but also feel good—empowering clients to live healthier every day.

To meet these needs, we developed our Wave of Wellness app to allow clients to customize their surroundings to match their energy levels, support relaxation, or enhance focus—bringing a new level of wellness to their daily life.

As client demand for wellness solutions continues to rise, it is imperative for integrators to evolve their service offerings to meet these emerging needs. Clients are increasingly aware of the impact their living environments have on their overall health and well-being, and they are seeking solutions that will enhance their lifestyles.

Integrators must therefore explore new avenues to incorporate wellnessfocused technologies, ensuring they remain at the forefront of this growing market. By innovating and creating tailored solutions, integrators can provide clients with environments that not only offer convenience and comfort but also actively contribute to their well-being. This proactive approach is essential in fostering healthier living spaces and maintaining a competitive edge in the evolving landscape of home automation.

www.globalwaveintegration.com

ADVOCACY UPDATE

CEDIA continues to back its members in the smart home technology industry through its global advocacy work. The team promotes policies which are favorable to its members and to the smart home industry as a whole. The association works to improve the industry’s reputation with the public, lawmakers, NGOs, and other interest or pressure groups.

Here is an update on the latest ‘wins’ that CEDIA has been advocating for.

UNITED STATES

From influencing federal legislation to preserving the integrity of industry standards, CEDIA’s advocacy efforts are driving meaningful change. Thanks to ongoing member involvement and engagement with policymakers, the “Freedom to Invest in Tomorrow’s Workforce Act” was included in H.R. 1, which has now been signed into law. At the same time, proposed changes that threatened Division 27 in the CSI MasterFormat have been deferred following industry pushback.

529 SAVINGS NOW ELIGIBLE FOR TRADE EDUCATION FOLLOWING CEDIA ADVOCACY

After two years of Congressional advocacy by CEDIA members, the CEDIA-backed “Freedom to Invest in Tomorrow’s Workforce Act” was signed into law as part of the major tax package, H.R. 1. Now, the popular 529 plans, which

for decades allowed tax advantages for saving for four-year colleges and universities, have been expanded to include technical credentialing and even CEDIA certifications.

This means that families will have more incentive to prepare young people for high-paying and satisfying technical careers, such as custom integration. Just as importantly, it signals a shift in the national conversation - elevating skilled, hands-on professions to the same level of respect and value as white-collar careers.

CEDIA RETURNS TO THE US CAPITOL

On March 27, 2025, CEDIA took to Washington, D.C. for its second annual Smart Home Day on Capitol Hill. Together with the Board of Directors, manufacturer CEOs, and industry leaders from around the world, CEDIA advocated for key policies impacting the smart home industry while simultaneously emphasizing the important work of technology integrators.

Throughout the day, CEDIA representatives participated in a series of bipartisan meetings with members of Congress and their staff to address crucial legislative issues, including:

• A Return of Exclusions on Tariffs - As was done in the first Trump term, any trade policy actions should have an exclusion process to support the overall strength of the U.S. economy, create an environment that maintains U.S. jobs in the technical trades, and sustain low prices for essential products and services.

• Advancement of Technology Innovation

- Important initiatives of the “CHIPS and Science Act” include bringing the semiconductor supply chains back to the U.S., providing greater technology investment, creating new jobs, supporting American innovation, ensuring supply chain resiliency, and protecting our national security.

• Support for Middle-Class Jobs - The “Freedom to Invest in Tomorrow’s Workforce Act” (H.R. 1151 / S. 756), which has now been signed into law, expands the use of 529 savings accounts to cover workforce training and credentialing programs, directly benefiting the individual workers and the smart home technology industry..

“This was our second Smart Home Day on Capitol Hill, and the impact of rallying together in person cannot be overstated,” said CEDIA Global President and CEO, Daryl Friedman. “With changes in government and evolving policy landscapes, it’s more important than ever that we proactively engage with lawmakers to shape the future of our industry.”

PROPOSED CSI MASTERFORMAT CHANGES TO DIVISION 27 DEFERRED TO NEXT CYCLE

In May, CEDIA and other industry associations were notified of proposed changes to the CSI MasterFormat that threaten the structure and independence of Division 27 (Communications). The proposed changes would have moved core components of the limited-energy systems industry into Division 26 (Electrical), eroding the clarity and specialization of the limitedenergy systems industry.

CSI MasterFormat is a standardized numerical system used by various construction industries to divide specific aspects of construction projects into different divisions, like Division 26 (Electrical) and Division 27 (Communications).

Associations from the industry urged the MasterFormat Task Team to reject the proposal and to maintain Division 27 for Communications. Industry associations also asked that CSI engage with industry stakeholders from the limited-energy systems industry to ensure any future revisions are inclusive, well-informed, and consensus driven.

The MasterFormat Task Team has deferred all remaining proposals, including Division 26 (Electrical) revisions to the next revision cycle. We expect the next revision cycle to begin in about 18 months.

SERVE AS A CEDIA STATE CAPTAIN

The CEDIA State Captain Program is an important part of the CEDIA Government Affairs Program.

The mission of CEDIA’s Government Affairs Program is to support CEDIA members and ensure that their ability to own and operate their businesses is not impeded upon.

CEDIA State Captains help to analyze legislative bills and regulations CEDIA has identified as potentially problematic in their state. State Captains often attend legislative hearings and give testimony on important legislation for CEDIA and the industry. State Captains also help to promote CEDIA member involvement throughout the legislative process.

To learn more about CEDIA’s State Captain Program, contact CEDIA’s Director of Government Affairs, Darren Reaman at dreaman@cedia.org.

From left to right: Jen Mallett CEO of Level Up Automation and CEDIA Board Treasurer; Manojkumar Soni, Owner and Principal Consultant at AV4U and CEDIA Board Director; Greg Simmons Vice President, Industry Partnerships at Snap One; Daryl Friedman, CEDIA Global President and CEO; Paul Williams, Managing Director of Home Management Business Unit, Nice Group

AUSTRALIA

CEDIA is taking significant strides in Australia to ensure the long-term viability and professional recognition of the smart home technology industry.

At the heart of this advocacy work is the development of a government-endorsed apprenticeship program, recently approved as part of the broader electrotechnology (UEE) training package, the same framework that underpins the electrical apprenticeship.

This new qualification, developed with the full backing of the Powering Skills Organisation, a Jobs and Skills Council, incorporates core CEDIA certifications (CIT and IST), the legally mandated ACMA Open Registration for cablers (including endorsements for structured cabling, fiber, and coax), as well as ethical technology design principles and third-party vendor certifications aligned with the Australian Qualifications Framework. Industry consultation for the qualification took place between July and September.

In parallel, CEDIA has secured approval for a revised Certificate IV in Integrated Technologies, a state-based qualification currently offered in Victoria and Western Australia. The updated course is expected to open for enrolment in Q1 2026. CEDIA is leading the development of two new modules—one focused on AV, the other on control systems—to ensure the content reflects the skills and knowledge required by today’s smart home professionals. This qualification offers an immediate and credible training solution while the national apprenticeship is implemented.

Looking ahead, one of the most critical advocacy objectives for CEDIA is securing official recognition for smart home technology integration as a defined occupation. This hinges on how integrators describe their work in the 2026 Australian Census. Without widespread use of the term ‘smart home technology integrator’, the profession will not be included in the national occupational classification system. This would limit access to government support, industry-appropriate insurance, and skilled migration pathways. CEDIA is urging all practitioners to adopt the term in the Census to help build a stronger future for the industry and attract the next generation of talent.

UNITED KINGDOM

CEDIA has launched a UK Government Affairs Committee, which is committed to serving its members regionally, ensuring their needs and interests are well-represented in a rapidly evolving legislative landscape. Headed up by CEDIA EMEA Managing Director, Matt Nimmons, the group includes Oz Andrews from Ideaworks, Kris Hogg from Samsung, Alan Matthews of Automated Spaces, and Chris Pinder from HDA.

“As a global association, it’s important for us to advocate for the industry as far and wide as possible,” comments Matt Nimmons. “Building on the success of our advocacy efforts at Capitol Hill in the U.S., I’m pleased that we now have a dedicated Government Affairs Committee in the UK to build upon this progress. Our goal is to address the unique challenges faced by the smart home industry, open doors for member business growth, and take decisive action on behalf of our community.”

This group will closely monitor advancements in home technology and assess how UK legislation and regulatory changes may impact members’ businesses. By staying proactive on these fronts, the committee aims to provide members and the wider industry with the highest level of guidance and support within the UK market.

For more information on CEDIA’s global advocacy efforts and ways to get involved, visit cedia.org/advocacy.

From left to right: Kris Hogg, Head of SmartThings Pro GTM, Samsung Electronics; Alan Matthews, Founder of Automated Spaces; Oz Andrews, Technology Director at Ideaworks and Managing Director at Tyba; Chris Pinder, Smart Home Technology Expert and Technology Entrepreneur; Matt Nimmons, CEDIA

EMEA Managing Director

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Defining Project Completion in Smart Home Integration

Payment structures in the smart home world have always been a challenge. No two projects are the same, and yet integrators need to ensure they’re covered, financially and contractually, from day one through to final sign-off. So how do you strike the right balance between flexibility and protection?

To find out, Home Tech Pro sat down with Peter Aylett, a partner at Officina Acustica, and Nick Moore, a senior project manager at Link Media Systems.

EVERY PROJECT IS DIFFERENT

“Every project is different,” Peter explained. “It depends how much design is needed, how long the job will run, and what the risks are. We rarely use the same payment plan twice.”

That said, there are principles that can guide integrators. The most important? Manage your risk.

Peter was blunt: “A payment structure must be set up so that if a client doesn’t pay, your company doesn’t go under.” That means you need to cover all your costs in earlier stages, even if profit comes later or not at all.

“If something goes wrong, whether it’s the client losing their job, a builder walking off site, or an unexpected delay, you should be able to say: ‘We’re annoyed we didn’t make money but we’re not going to go out of business.’”

One memorable piece of advice Peter received years ago was to never take on a project worth more than 15% of your annual turnover. “If the job collapses, it won’t take your whole company with it.”

IT’S ALL ABOUT CASH FLOW

Nick pointed out that most project failures aren’t about poor workmanship or lack of demand, they’re about cash flow. “Good businesses go under simply because the money didn’t arrive on time,” he said.

That makes your payment schedule a financial lifeline, not just a formality. “You have to model your predicted cash flow for the entire job and align your payment schedule accordingly.”

If a client pushes for a schedule that exposes you to too much financial risk, as Peter says, this is a red flag. He suggests that you put red lines in place early in the sales process. If a client refuses reasonable terms, walk away.

“There are two ways to make money,” Peter said. “One is to make money. The other is to not lose money.”

Good clients don’t want you to go out of business. They want you around after handover.

NICK MOORE

FINAL PAYMENTS AND COMPLETION DISPUTES

A recurring challenge is that final, post-completion payment—this is the one that clients sometimes withhold, citing minor issues or unresolved snagging. How do you deal with that?

Nick acknowledged it’s a common headache. The key, he said, is communication and documentation.

“Make sure the client understands what you’ve done, and why certain things may not yet be complete,” he advised. “Often, delays aren’t your fault—they are because of dependencies on other trades or failures in third-party equipment.”

In many cases, clients wrongly hold integrators responsible for things beyond their scope, like electrical faults or misconfigured lighting. “You have to defend your position calmly and factually,” said Nick. “Show that you’ve done what you were contracted to do.”

Ultimately, he stressed, it’s about relationships. “Good clients don’t want you to go out of business. They want you around after handover. That means it’s in their interest to treat payment fairly, as long as you maintain transparency and trust.”

SUBSTANTIAL COMPLETION AND PROJECT DELAYS

Peter highlighted that integrators often face unique challenges at the end of a build because they’re usually one of the last trades on site.

“There’s a term in construction: ‘practical completion’ or ‘substantial completion.’ Essentially when a building is usable, even if minor work remains,” he explained. “But the definition is always a bit nebulous.”

Delays caused by others can leave integrators hanging. That’s why Peter recommends clear scenario planning

You’re not buying ingredients. You’re buying the chef. So be more chef, be less Tesco’s. PETER AYLETT

and simple contract language to define what “complete” means, from your point of view.

“If it turns from a six-week to a six-month build because someone else fell behind, you need to ensure your payment schedule and contract protect you,” he said. “That includes invoicing and delivering equipment on time, even if it can’t yet be installed.”

He also touched on retentions—common in larger projects—where 2.5% to 5% of the contract value might be withheld for a year. Peter’s advice: fight for 2.5%, not 5%, and structure your payments so you’re never out of pocket, even during that wait.

THE FINAL 2.5% — LAST WORDS OF ADVICE

When asked for their closing thoughts, both experts spoke about relationships, clarity, and value.

Nick’s final message: listen to your client. “Keep communication open, replay what you think they said, and prioritize intuitive, simple design. Just because we can build something doesn’t mean we should.”

He used a hotel room analogy to highlight the importance of usability. “If you walk in and can’t find the light switch, that’s a bad experience. We should make it intuitive, even if that means doing less, not more.”

Peter wrapped up with a powerful metaphor: “You’re not selling a bunch of products. You’re selling an outcome—an experience. The equipment is just the tool.”

He likened it to going to a restaurant. “You’re not buying ingredients. You’re buying the chef. So be more chef, be less Tesco’s.”

This mindset not only helps with proposal writing and expectation-setting, but it also gives you leverage at the end. “When you finish the job, you can walk around with your scope and say, ‘We’ve delivered everything we promised. Can we please get paid?’”

Ultimately, managing money in this industry isn’t just about numbers, it’s about people, trust, and protecting your business without compromising your client’s experience.

CEDIA examines the growth, trends, and challenges in the professional smart home industry across the US, the UK, India, Canada, and Australia.

CEDIA aims to produce annual market intelligence reports for its key regions to provide insight into the issues and trends that are driving the industry. For the first time, CEDIA has results from research projects in five key countries, including the US, the UK, India, Canada, and Australia.

Here is a comparative analysis that examines the growth areas, downward trends, hiring demands, people profiles, and challenges faced by these markets.

PROFESSIONAL SMART

UK Market Summary

HOME MARKET ANALYSIS

People Profiles

In the US, 57% of professionals have been in the industry for over 10 years, while 18% have been in the industry for less than 5 years. There are very similar figures in the UK, with 55% of professionals having worked in the smart home market for over 10 years, and 19% for less than 5 years. A large proportion of the Australian market—61%—have been operating in the industry for over 14.5 years, while in Canada, half of participants have over 20 years and 19% for less than 5 years. There is great experience reported in India as well, with 40% of their integrators having 10+ years in this industry.

When asked about the most sought-after new hires, the US, UK, and Australia reported that they require technicians to join their companies. In contrast, salespeople are the most sought-after new hires in India.

GROWTH RATES

The survey included a question about whether integrators expect to see their revenue increase in 2024/2025. While in the US, 88% of participants said that they anticipated growth, 67% of UK integrators, 71% in Australia, and 72% in Canada agreed. India integrators are extremely confident with 98% of participants expecting growth. The areas in which UK and US participants see this increase are also mirrored.

UK

US

from 68% in 2023)

from 20% in 2023)

GROWTH AREAS AND DOWNWARD TRENDS

In the US, the market has seen substantial growth in design services and recurring monthly revenue (RMR), while the audio systems and home cinema markets have shown a decline. Similarly, the UK has experienced growth in home cinema, design services, and RMR but a decrease in audio and security systems. The Australian and Canadian markets highlight a robust demand for audio, control, lighting, networking, and video systems on projects.

CHALLENGES

Every country has its own set of challenges, but there are similar trends running through this data.

US

• Operational costs

• Product pricing increases

• Workforce and labor

UK

• Operational costs

• Product pricing increases

• Workforce and labor challenges

• New business growth

INDIA

• Talent acquisition challenges

• Professionalism issues

• Grey imports

CANADA

• Rising costs

• Economic uncertainty

• Interest rates

AUSTRALIA

• Competitiveness in the industry

• Consumer awareness issues

• Tariffs

• Increased freight charges

• Grey imports

• Manufacturer direct sales

This comparative analysis of the CEDIA market research reports highlights the unique attributes, challenges, and growth opportunities in the home technology industry across the US, the UK, India, Canada, and Australia. With many CEDIA members operating across multiple countries and regions, it’s key for them to understand these insights so that they can better strategize and adapt to the evolving landscape of their respective markets.

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Quik-Link inspired connection system:

Proactive Law: Steering Your Business Towards Success

Jackie Nagtegaal CEO of Lawyerlink

Imagine driving your business through a bustling city where roadblocks, traffic jams, and detours constantly appear. Now, picture a GPS guiding you along the safest and fastest route to your destination. Proactive legal strategies work the same way—they help you identify and avoid challenges before they escalate into costly problems. Traditionally, businesses call for legal help only when something goes wrong. By shifting to a proactive legal approach, you stop issues before they even surface. You anticipate risks, solve potential problems early, and use legal foresight as a tool to fuel your growth. This forward-thinking mindset transforms the law into a strategic advantage that protects your business and helps it thrive. It’s a fresh perspective that adds value, builds stronger relationships, and keeps you ahead of the competition.

Why this matters to your business

1. Turn contracts into tools for growth

Start with contracts. They shouldn’t just be defensive documents filled with jargon and potential pitfalls. According to Professor Helena Haapio, a pioneer in proactive law, contracts should be business-friendly instruments that function as managerial tools, helping all parties achieve their shared objectives and succeed together.

By focusing on clear language and mutual goals, contracts become practical guides that drive success rather than obstacles that hinder progress. This approach promotes “legal well-being” by using agreements to create value and strengthen relationships.

For example, a well-crafted contract can serve as a blueprint for collaboration, outlining responsibilities, timelines, and expectations in a way that everyone involved can easily understand. This clarity reduces misunderstandings and keeps projects on track.

2. Stay ahead of disputes

Disputes can drain your resources—time, money, and energy that could be better spent growing your business. Legal battles are incredibly costly for SMEs, causing financial strain and disrupting day-to-day operations. Often, disputes arise from misunderstandings or unresolved issues that could have been prevented with proactive legal measures.

Professor Richard Susskind, British author, speaker, and independent adviser, emphasizes that businesses thrive not by winning legal battles but by avoiding disputes altogether. He advocates for integrating legal foresight into business strategy to prevent problems and uncover opportunities.

Think of it as a regular health check-up for your business. Just as it’s better to catch a minor health issue before it becomes a major crisis, addressing legal matters early can prevent full-blown disputes. Regularly reviewing your contracts, business practices, and relationships with suppliers or customers helps you identify potential risks before they escalate.

3. Make better decisions with legal foresight

Every business decision carries legal risks. By understanding the legal landscape in advance, you can make informed business decisions that align with your strategy. Proactive legal foresight helps you avoid pitfalls and confidently steer your business toward success.

Here are a few examples of how a proactive legal approach benefits SMEs

understanding the legal landscape, you gain the ability to turn restrictions into opportunities for creativity. Legal challenges don’t block progress—they fuel it.

Proactive legal strategies ask, “How can we do this differently?” Whether rethinking a product to meet new regulations or redesigning your business model in response to legal shifts, these boundaries push you to explore new approaches.

By embracing legal limitations, you spark innovations that comply with and evolve your business to create new paths to success.

5. Empower yourself with legal knowledge

One of the most empowering aspects of proactive law is how it puts you in control of your legal affairs. Rather than feeling overwhelmed by confusing clauses, Latin phrases, and jargon or waiting for problems to surface, proactive legal literacy helps you actively manage your business’s legal health.

You don’t need to become a legal expert. By grasping the basics—like using clear, simple contract language or understanding your obligations under data protection laws—you can make confident, informed decisions.

4. Transform constraints into innovation catalysts

When you know the rules, you can push the boundaries of what’s possible within them. Some of the greatest innovations emerge in the face of limitations. By

1

Legal literacy invites curiosity, questions, and early engagement with legal matters. It turns the law into a tool for driving better business decisions rather than something you confront only when things go wrong.

Three steps to make the law a strategic asset

See your lawyer as a partner, not just a problem solver

Think of your lawyer as a strategic partner, not just someone you call when problems arise. A forwardthinking lawyer helps you plan ahead—reviewing contracts, advising on compliance, or shaping a proactive legal strategy. This partnership brings value to your business at every stage.

2

Focus on collaboration, not just compliance

Proactive law is about more than ticking boxes to meet regulations—it’s about fostering collaboration and using legal tools to encourage positive outcomes. Work with your lawyer to draft agreements that promote cooperation and shared success. Contracts should guide performance and ensure smooth collaboration, not just sit in a drawer gathering dust.

3

Stay informed about legal changes

Laws and regulations change constantly, and keeping up can feel daunting. But staying informed is key to ensuring your business remains compliant and competitive. You can set up alerts for legal updates in your industry, review your practices regularly, and consult your lawyer on how to adapt to new regulations. Staying ahead of legal changes helps protect your business from unforeseen issues.

TAKEOVER NAVIGATING

In the smart home world, taking over someone else’s job isn’t just about picking up where they left off, it’s about untangling the unknowns, fixing what wasn’t working, and restoring trust with the client. Whether the last integrator vanished mid-project or left behind a mix of mismatched gear, takeovers have become a regular part of the job.

Here, we talk to three CEDIA members to find out about their experiences with takeover jobs and the skills integrators need to handle these projects.

Tony

Calero Arracal Inc (United States)

Paul Mcken Electric Frog (United Kingdom) Jason Adam Denote Luxury (Australia)

What experience do you have with takeover jobs?

Tony: We have a lot of experience doing this type of work, with as much as 10% of our business coming from takeover jobs.

Paul: Takeover work has formed part of the core of our operations for over a decade. We frequently work with clients who have either lost contact with their original integrator, recently purchased a property with an outdated system, or require support for a system installed by a now-defunct company. Each project presents unique challenges—from incomplete subsystem integration to legacy equipment requiring full upgrades.

Jason: We have done many projects for our existing clients when they purchased another main residence, apartment, or weekend home. We are requested to update, upgrade, and reconfigure it to the standard they are accustomed to from previous projects we have done for them. Lighting control cabling connections, rack interconnect cabling, network equipment, programming, and design documentation all must be brought up to standard.

JOBS

What are the reasons these projects arise?

Tony: There are a few reasons this can occur, starting with a company going out of business. It is also possible that the original company did not have the competency to provide a solution that meets the client’s needs. In this industry, there are many ways to try to accomplish a client’s goals, and yet for the most part, the solutions we offer can be extremely complicated even to complete minor tasks. The larger a system gets, the more complicated, comprehensive, and integrated a system becomes. This poses a lot of unforeseen challenges for companies that are unfamiliar or inexperienced with some of the tasks they take on. Most companies, including ours, don’t shy away from doing something they have never done before in this industry, it is what we do. Understanding your own limitations as a company is not always clear, and as a result, many of us learn our limitations by experience.

Sometimes, the reason can simply be service after the system is complete. Integration companies are generally very small and family-owned businesses. However, the systems we install always require ongoing service.

Technology, no matter how reliable, fails and becomes obsolete at a rapid rate. As a company ages, they will have more systems to support, even though the company itself may not necessarily grow. This can create unsustainable service issues as the company does not have the manpower to complete both new projects and support the growing number of completed projects. When this happens, clients are often forced to find alternatives as they require or demand a higher level of service than what the original company can provide.

Paul: These scenarios usually occur for a few key reasons:

• Post-handover dissatisfaction: Clients are unhappy at practical completion due to incomplete, undocumented, or underperforming systems.

• Technological obsolescence: Systems have aged without updates, with hardware becoming unsupported or software deprecated.

• Service failures: Poor aftercare, unresponsive support, or reliance on intermediaries like site managers or concierges often frustrate clients.

• Misaligned expectations: Clients are unaware of the ongoing costs of maintenance and upgrades and are surprised when issues arise.

• Property transactions: When properties are sold, smart home systems are rarely surveyed, leaving new owners unaware of hidden faults or missing documentation.

Jason: Takeovers often arise due to poor performance, incomplete work, or a breakdown in trust between the client and the original integrator.

Integrators should have heard about the importance of managing the Final 5% on a project from CEDIA training. To get projects completed, this emphasis should

also include the importance of the First 5%, which is Design Documentation for engineered system designs and installation according to standards and best practices.

Describe how clients typically feel in these scenarios.

Tony: Clients who come to us to take over their system are often very frustrated and upset. It is not something they want to do, but they feel that they have to because the original company is not meeting their expectations. They are often confused and can feel taken advantage of, especially if they already spent a lot of money. As a result, the most important role we can have when this happens is to try to understand everything they are feeling and why.

Paul: Clients are often disheartened to discover that the smart home system included with their high-value property is outdated, unsupported, or not

functioning to expected standards. Communicating the true condition of the system—what we refer to as “ripping off the band-aid”—is often the most difficult part of the process. Clients usually hope for minor fixes, but many systems are beyond patching. It’s not uncommon to encounter what we describe as the home automation equivalent of MOT failures, complete with no service history and obsolete components.

Jason: Clients in takeover scenarios often experience a mix of emotions, including disappointment, distrust, urgency, stress, and financial worries. While eager for a solution, clients may approach the new integrator with guarded optimism, hoping for a better outcome but fearing a repeat of past mistakes.

What are the skills you need for these projects?

Tony: The main skill will be communication. Fully understanding the issues and expectations and putting those in writing so that the client can let us know if we did not understand everything clearly. We don’t want to repeat the same problem again. They are much tougher than new clients in that they are already frustrated and are not going to be comfortable trusting us easily.

Paul: Takeover projects demand a combination of technical expertise, investigative ability, and interpersonal skills. Unlike new builds, documentation is often missing or outdated, source code is unavailable, and prior integrators are out of reach. We must reverseengineer the entire system before designing a viable upgrade path. These projects often carry shorter timelines, tighter budgets, and the requirement to keep critical systems like HVAC and lighting operational throughout. It’s akin to servicing an engine, changing the

gearbox, and fixing the brakes— all while the car is still moving.

A deep understanding of crosssystem dependencies and fault conditions is key to success. Hiring professionals with these skills-sets is the biggest challenge for clients.

Jason: A process-driven approach with best practices and adherence to international standards is required. What make this tougher is when the family is living in the home and after already going through a year or so of disruption due to issues from the previous integrator, we need to take systems offline entirely to complete some severe remedial works with precision. We need to ensure an audit process is conducted, design documentation is completed, and then the appropriate work is scheduled and completed.

Integrators need expertise in diagnosing issues with unfamiliar systems, often without complete documentation. This requires deep knowledge of networking, AV systems, and control platforms. The

ability to integrate new components with existing (sometimes proprietary) systems is critical. Strong interpersonal skills are needed to rebuild trust, clarify goals, and manage expectations. Takeovers often involve coordinating with multiple stakeholders and managing complex timelines, so providing project management is key. And lastly, integrators need diagnostic tools, software for reprogramming systems, and access to manufacturer support.

How do you typically approach these projects?

Tony: Understanding, kindness, and honesty. We never speak negatively of the original company and only focus on moving forward. We must be as clear and honest with the solutions we would recommend for meeting their expectations.

Paul: Cautiously and methodically. The first priority is managing client expectations and professionally communicating why a superficial fix is not feasible. We begin by assessing all critical systems, identifying risks, and formulating a transition plan that minimizes downtime. These takeover projects are intricate puzzles— typically on a fixed budget, with no documentation, and under time pressure with frustration from clients. We also collaborate with other specialists in HVAC, security or door entry when required.

Jason: A structured approach to

takeover jobs involves the following steps—discovery and assessment; transparent communication; strategic planning; execution with flexibility; testing and training; and follow-up support. This process has been informed by industry best practices from CEDIA and AVIXA.

What are the solutions to avoiding takeover projects in the first place?

Tony: Communicate better with your clients, be honest with them and yourself about the limitations of your company and the technology you provide.

Paul: Most takeovers could be avoided with proactive inspection and documentation. We offer a Smart Home Audit Service. Unfortunately, estate agents are often reluctant to recommend it due to concerns about impacting sale value. This is short-sighted, as buyers ultimately bear the cost of hidden deficiencies.

Jason: Preventing takeover scenarios requires proactive measures by integrators, many of which align with CEDIA’s advocacy for education, standards, and client-centric practices such as ethical design. Integrators need to focus on thorough discovery phase; clear communication and documentation; adherence to standards; quality installation practices; ongoing support and maintenance; education and training; and client education.

Poor practice

Good practice

Unlocking Profit Potential: CEDIA’s Business Toolkit — A Hidden Gem for Members

BY LESLIE SHINER , FOUNDER OF THE SHINERGROUP

In today’s competitive smart home industry, gut feelings must be backed by data to drive success. Gone are the days when high margins and limited competition made it possible to succeed without a solid business strategy. Now, unpredictable cash flow, inconsistent profits, and growing competition demand a more informed, numbers-driven approach to management.

That’s where CEDIA steps in—not just as a leader in technical education, but as a committed partner in helping members strengthen the business side of their operations. One of the most valuable, yet often overlooked, resources available to CEDIA members is the Business Toolkit—a comprehensive, practical guide designed to help integrators make smarter, more profitable decisions.

Answering the “Now What?” Question

So many business owners attend workshops, read articles, or invest in courses, only to leave with one lingering question: Now what? The CEDIA Business Toolkit was designed with that exact dilemma in mind. Available at no additional cost to premium members, the Toolkit bridges the gap between learning and doing by providing actionable tools that turn business theory into financial results.

Each of the six key topics in the Toolkit includes both a detailed white paper and an interactive Excel template. The white paper provides the “why” and “how” behind the business concept, while the template lets you apply those principles to your own numbers—offering a real-world view

of how small changes can impact your bottom line.

Six Essential Tools for Better Business

The Business Toolkit covers the following topics:

• The Chart of Accounts – Tailored specifically for CEDIA

• Understanding Labor Costs and Tracking Employee Productivity

• Pricing Using Markup and Margin

• Change Order Management

• Creating a Break-Even Analysis

• Building a Financial Dashboard

These topics fall into three main categories. First, The Chart of Accounts lays the groundwork by helping integrators understand and structure their financial systems. Second, Labor Costs, Pricing, and Change Order Management focus on day-to-day business operations that directly influence profitability. Finally, Break-Even Analysis and Financial Dashboards serve as analytical tools to evaluate business performance and guide strategic planning.

Whether you’re a seasoned integrator looking to fine-tune your financial strategy or a newer business owner aiming to build a solid foundation, the CEDIA Business Toolkit is an invaluable resource hiding in plain sight—ready to transform your business from the inside out.

cedia.org/businesstoolkit

LESLIE SHINER

EXPLORING THE EVOLUTION OF CIT CERTIFICATION

By David Whitney, Senior Director of Certification at CEDIA

The smart home industry is constantly evolving, necessitating regular updates in training and certifications for professionals to stay aware of technological advancements. Earlier this year, CEDIA completed a Job Task Analysis (JTA) for its Cabling & Infrastructure Technician (CIT) Certification. This survey, conducted every five years, plays a pivotal role in ensuring that the training and certification programs remain relevant and aligned with industry needs, and the individuals who work in this field.

Job Task Analysis is a systematic approach that identifies and evaluates the tasks, knowledge, and skills required for competent performance by those who perform basic infrastructure wiring for extra low voltage/limited energy electronic systems in a residential or commercial setting. For CEDIA, conducting a JTA is crucial as it ensures that certifications like CIT accurately reflect the current demands and standards of the industry. Our role is about assessing who’s competent, who’s not, and what should and shouldn’t be on the exam. We need to focus on the different areas that are essential for technicians to be successful.

The 2025 JTA survey was specifically targeted at entry-level technicians aligning with the CIT Certification. We aimed to gather diverse inputs from newer technicians and those familiar with their role and received over 200 responses.

The survey results highlighted the stability of core skills required for CIT Certification, despite technological advancements. The CIT is entry-level, and their job tasks haven’t changed significantly. However, we did consolidate a lot of statements and narrowed the target of what the job role is.

Some noteworthy changes include an increased focus on ethics and professionalism, reflecting the industry’s growing recognition of these areas. Additionally, the increasing prevalence of technologies like Power over

David Whitney

Ethernet (PoE) and LED strip lighting was identified as relevant to CIT technicians who, for example, should be aware of soldering as a potential method for installing LED strip lighting. Several smaller sections of the exam were removed due to there being too much variation in relevance and practice across different companies and regions. This includes topics like incident reporting, first aid, product manuals, and some construction materials and techniques.

The survey results will guide updates to the CIT Certification exam, making it more focused and relevant. We will be shrinking the exam from 120 questions to 100, narrowing the focus.

The CIT certification from CEDIA is valid for three years, so for those who already hold the certification, this update doesn’t change anything for them, and they can continue to renew their certification by taking the 3-hour renewal course.

In line with these updates, we are also introducing new branding for CIT Certification. This includes a new logo that certified professionals can use, which signifies

their status as Certified Smart Home Professionals. The new branding aims to build value and recognition for certifications amongst customers, making it easier for consumers to identify qualified individuals in the smart home industry. Additionally, the new branding will come with digital badges and marketing tools to help certified individuals showcase their expertise effectively.

The survey data plays a critical role in CEDIA’s advocacy efforts and the development of apprenticeship programs. The data gathered will help increase recognition and visibility for our industry with governments, key stakeholders, and accreditation bodies under ISO/IEC 17024.

We will be doing this again for the IST (Integrated Systems Technician) Certification, which is more comprehensive. We are looking forward to gathering inputs from the industry for the next level, and welcome volunteers to support our activities here.

CEDIA’s efforts in conducting JTA surveys and updating certifications are vital for the continuous improvement and relevance of smart home professionals. This survey helps us deliver better training and relevance, ensuring CEDIA remains a representative body for smart home integration.

For more information and to get involved, contact certification@cedia.org.

THOUGHT-PROVOKING TAKEAWAYS “

TECHNOLOGY SHOULD ADAPT TO PEOPLE, NOT THE OTHER WAY AROUND.

SUNDAR PICHAI, CEO, ALPHABET/GOOGLE

THE LAST 5%

Fortune Business Insights Global Smart Home Stats:

The global smart home market is expected to reach 633.2 Billion (USD) by 2032.

In 2024, the smart entertainment devices segment held the largest share.

Security and access control is projected to see the fastest growth.

“ We’re moving from being the AV guy to being a true home technology professional that is completely focused on resource management across the entire home. ”

- ANGIE LARSEN | SVP Professional Solutions, Savant

“ Why does the homeowner reach out to you for things that aren’t related to you? Because you’re the person that calls them back. You’re the last person out of the house. You have intimate relationships with these folks, and they like you. ”

- CHAD RUSSELL | Director of Sales, SurgeX

“ Just because you can do something technologically doesn’t mean you should. What we really need to think about is what it is we want. When we talk about making a smart home, what are we trying to do for people? I think it’s about giving them back more time in their day ”

- MATT POES | Owner, Poes Acoustics

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