HELP DESK PRO EXTENSION FOR MAGENTO
Help Desk Pro is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform. It is very easy to create new departments and manage them. Customers / Staff to set priority to the issues ( Normal/High/Urgent ) as well as internal notes can be added. While placing orders tickets can be attached and ticket status are automatically updated. Great features for both admin and customer. Ticket Escalation facility allows customers to send the mail directly to supervisor and much more.
Client Features: ● Submit a ticket via Magento contact form ● Submit a ticket in customer's account (My Account/Help Desk/Submit a Ticket) ● Submit a ticket via email (Send an email to help desk email gateway. For example (support@yourdomain.com) ● Rich text format supported (Auto-parse HTML content from email messages)