Reduced utilization for inpatient hospital and ER visits through virtual diabetes care
Reduction in utilization 12%
The problem
A NYC based health system wanted to improve outcomes for individuals at high risk for complications related to poor diabetes management in association with a Medicaid Managed Care plan.
The goal
Implement a 6 month virtual care program that included clinical support and education designed to enrich the care journey of individuals living with diabetes.
The solution
In partnership with the health system and Medicaid plan, Cecelia Health developed a responsive virtual diabetes care program with experienced clinicians at the center.
The Cecelia Health team is specially trained to help individuals better understand how to self manage their condition while addressing individual preferences, unique barriers, and diverse cultures.
“My life has changed since we started. Thank you for supporting me, being by my side, and allowing me to make decisions on what I want to work on to better manage my diabetes. I have been telling everyone about our conversations. I look forward to the day I can report my A1C is a 5!” Program Participant
Case Study: Health System Virtual Diabetes Care
The results ceceliahealth.com *For patients with 12 months of data available Engagement Inpatient hospital stays Average reduction after 6 months 12% Emergency room visits Average reduction after 6 months 12% The positive results led to expansion across other populations and care sites managed by the associated Medicaid Managed Care plan. Reduction in utilization* A before and after claims analysis by the Medicaid plan measured the impact of the 6-month Cecelia Health program among enrolled participants: Enrolled participants 522 Spanish-speaking enrollees with primary language of Spanish 38% Scheduled, live chats average per participant 3.75 Re-enrolled participants to receive additional support 33%
The strategy
Cecelia Health worked closely with the health system and associated Medicaid plan to design and implement a strategic vision including expert clinical support, data-driven segmentation, and evidence based content.
Proactive engagement
Optimize program to promote strong engagement, including outreach and support in Spanish to address diverse needs
Uncover barriers by building trust through one-on-one relationships and leveraging motivational interviewing techniques; set SMART goals for medication adherence, healthy lifestyle, and physical activity Data-driven segmentation Identify individuals at highest risk for complications resulting from poor diabetes management
Dedicated clinician support
Provide an adaptive program that is personalized to unique circumstances and responsive to ongoing needs across live chat, text, email, and direct mail Dynamic
Develop a 6-month curriculum with topics to overcome specific obstacles to disease management and adherence Additional
Deliver transition of care support, facilitate gaps in care closures, and provide social determinants of health (SDOH) resource referrals, as needed
Case Study: Health System Virtual Diabetes Care
Personalized, omnichannel experience
content
support
The Cecelia Health advantage
Our programs are expertly designed to deliver personalized, human-led virtual support at scale with enduring results.
We have a deep bench of clinical experts including Certified Diabetes Care & Education Specialists (CDCES) with diverse backgrounds to support cultural needs and language preferences.
Through one on one relationships, we empower individuals with support, tools, and resources that help them better self-manage their condition for improved adherence and clinical outcomes.
Our team is committed to ease of implementation and excellent customer service.
About Cecelia Health
Cecelia Healthis a virtual specialty clinic that delivers virtualcare designed with a human element to improve health outcomesof people living with chronic conditions. From millions ofconnections led by a national network of specialty providers and expert clinicians, thecompanyunderstands how tomotivate people tomakelasting behavior changethroughscalablesolutions that address individual needs. With a new approach to modernize the care journey, Cecelia Healthamplifies humanengagement andoffers a truly seamless patient experience that is proven to positivelyimpact quality measures, reduce variability incare, and improve medication, device, and clinicaltrial adherence.
Connect with us today to learn more about how we can put our expert virtual care solutions to work for your unique population!
ceceliahealth.com