CASE STUDY
A1c reduction in Medicare population with diabetes and related comorbidities
A1c reduction 1.8pt
The problem
A NYC based Medicare plan struggled to build an effective program that could address a variety of chronic condition management challenges for their millions of members, including a rapidlyexpanding Medicare population.
The goal
Implement a population health diabetes management program that delivers results at scale while addressing unique challenges:
Diverse population with specific language and cultural needs
High incidence of social determinants of health (SDOH) barriers
The solution
Prevalence of related chronic conditions in addition to diabetes
Growing number of members experiencing poor management due to SDOH and other barriers
Cecelia Health leveraged more than a decade of digital health expertise to develop a program that would engage and empower participants to better manage their health through proactive, personalized one-on-one clinical support and education.
The Cecelia Health team is specially trained to help individuals better understand how to self-manage their condition while addressing individual preferences, unique barriers, and diverse cultures.
Case Study: Virtual Diabetes Care for a Medicare Population
Unhealthy
are an estimate of the overall number of days during the previous 30 days when the respondent felt their physical or mental health
results Gaps in care closures A1c reduction over 6 month program among participants at high risk (self reported) 1.8pt Annual savings Average per participant as a result of reduction in A1c and unhealthy days* $2,550 Closed gaps in care across primary and specialty care visits 60% ceceliahealth.com *Sources: The relationship between HbA1c reduction and healthcare costs among patients with type 2 diabetes: evidence from a U.S. claims; A Bold Goal: More Healthy Days Through Improved Community Health Unhealthy days average reduction, or 4.1 less unhealthy days per month 32.4%
was not good Visited primary care provider virtually 85% Visited specialty care teams virtually 50%
The
Days
The strategy
Cecelia Health worked closely with the plan to design and implement a strategic vision including expert clinical support, remote patient monitoring, and culturally-relevant content.
Proactive engagement
Dedicated clinician support
Personalized, omnichannel experience
Dynamic content
Optimize program to promote strong engagement, including outreach and support in several languages (English, Spanish, Hindi, and Mandarin)
Uncover barriers by building trust through one-on-one relationships and leveraging motivational interviewing techniques; set SMART goals for medication adherence, healthy lifestyle, and physical activity
Provide remote patient monitoring and adaptive program that is personalized to unique circumstances and responsive to ongoing needs across live chat, text, email, and direct mail
Develop curriculum that addressed specific cultural needs with topics to overcome specific obstacles to disease management and adherence
“By partnering with Cecelia Health and using professional certifieddiabetes care and education specialists, we can both enhance and scale theeducation and support we offer our members. Cecelia Health’s personalizedclinical support program complements our existing care management resources and provides yetanother, critical avenue to help our members living with diabetes manage their condition and improve their overall health and well being.”
Chief Medical Officer of leading NY health plan
Case Study: Virtual
for
Diabetes Care
a Medicare Population
The Cecelia Health advantage
Our programs are expertly designed to deliver personalized, human-led virtual support at scale with enduring results.
We have a deep bench of clinical experts including Certified Diabetes Care & Education Specialists (CDCES) with diverse backgrounds to support cultural needs and language preferences.
Through one on one relationships, we empower individuals with support, tools, and resources that help them better self-manage their condition for improved adherence and clinical outcomes.
Our team is committed to ease of implementation and excellent customer service.
About Cecelia Health
Cecelia Healthis a virtual specialty clinic that delivers virtualcare designed with a human element to improve health outcomesof people living with chronic conditions. From millions ofconnections led by a national network of specialty providers and expert clinicians, thecompanyunderstands how tomotivate people tomakelasting behavior changethroughscalablesolutions that address individual needs. With a new approach to modernize the care journey, Cecelia Healthamplifies humanengagement andoffers a truly seamless patient experience that is proven to positivelyimpact quality measures, reduce variability incare, and improve medication, device, and clinicaltrial adherence.
Connect with us today to learn more about how we can put our expert virtual care solutions to work for your unique population!
ceceliahealth.com