GM Report

For those who may have missed the annual membership meeting, a lot of great information was introduced by the NPOA Board members and our guest speakers. Please refer to the President’s Perspective for more information. Also, the 45th Annual and access control system which we are

Meeting & Election Results included in this edition of Northstar Living.

For those who were not able to attend, I provided a summary of some of the projects completed over the past year and have briefly summarized below.

Technology Projects:

• Appointy reservation system selection, set-up and implementation; • replaced lights strung up in the trees

• installation of wi-fi equipment in the tennis pro shop this spring was the last phase of new wireless network; • Tennis Pro Shops projects included kitchen island area;

• installation of a new security camera system at the recreation center;

• enhanced payment options and for the first-time alternate methods for the payment of assessments via a third-party

PayLease;

• installation of a new VOIP phone system the last week of February turned out to be critical to our communication during the COVID related closure. The on-going monthly cost is a fraction of the cost of the previous phone system ($200 vs $1400 month);

• built out Point of Sale (POS) system and report system within our existing also collaborating on reorganizing and documents already existing on the server

payment processing system for front desk operations;

• installed new hardware and built out a POS system, reservation system and report system within our existing payment processing system for the tennis operation;

• replaced hand written payroll cards with time clock management system. This will more efficiently track employee’s hours and create payroll reports within the Paychex which we already used for payroll processing;

• worked closely with a consultant to select new accounting, property management, implementing this fall;

Operations/Replacement Reserve Projects:

• sealing the asphalt for the recreation center parking lot and access road;

• new pool and spa covers;

with a new light post near the shuttle stop;

replacing the exterior doors to the pro shop and the remodeled outdoor

Administrative:

• CA Assembly Bill 5 (AB5) passage late 2019 required us to review our various existing employee and contractor relationships. The decision was made to make several organizational changes. 1) NPOA tennis professionals, who have previously been independent contractors, were brought on as employees this summer 2) Made the difficult decision to discontinue massage services 3) the operation of the snack shack continues to be an independent contractor.

• We hired a DRC Consultant this spring to administer DRC requests. We are digitizing DRC related information.

Information in paper file folders in the admin offices and hard copies of plans in Adult Building are being digitized.

These documents will be combined with Paychex True Shift which is an online and saved into a single folder for every single-family residence.

• Dumpster Site Enforcement – as shared in several recent eblast communications, we are very actively identifying owners or guests who have used the site inappropriately and fining violations in an effort to encourage appropriate use of this site.

Finally, I wanted to provide a hearty thank you to all of our members and your guests. Our hard-working team at the Recreation Center very much appreciates your patience, understanding, and support this summer and into this fall season.

Tim Fulton, General Manager