Jason Stalgis
Principal | LicenseeGerringong Shoalhaven Heads 0403 648 375 jason.stalgis@ccfn.com.au
Terry Digger
Principal | LicenseeKiama 0417 760 669 terry.digger@ccfn.com.au
KIAMA
5/65 Manning St p 4232 2888
GERRINGONG
119 Fern St p 4234 1911
SHOALHAVEN HEADS
1/131 Shoalhaven Heads Rd p 4448 8344
FOLLOW
@coastandcountryfn
@coastandcountryfn
coastandcountryfn.com.au
Our directors Jason Stalgis and Terry Digger are very particular about who they add to the team and have been very fortunate to secure the services of some of the best local talent in real estate.
First National Coast & Country is the longest-serving real estate agency in the Kiama, Gerringong and Shoalhaven areas, having operated here for over 30 years, and we are proud to offer the largest and most experienced real estate team, working hard to provide you with the best service and local knowledge.
We operate a highly successful property management team from our three locations in Kiama, Gerringong and Shoalhaven Heads. With the combined resources of the three offices and our national database we offer the most superior management service on the south coast.
We understand you may feel daunted at the prospect of renting out your home. We remove the stress and make the process of handing your property over to a new tenant a well informed and positive process that you will feel confident with.
Our team provide the highest level of service and support to home owners and tenants. Your property will receive personal attention from our carefully selected, experienced team. Your selected property manager will be your single point of contact which eliminates the usual frustrating run around that most landlords experience.
Property investment is one of the most reliable forms of wealth creation. At First National Coast & Country, we exceed your expectations when it comes to the care of your investment property.
Careful screening of rental applicants, maintenance, routine inspections and a watchful eye are just part of our everyday processes, designed to assure everything is in order - all of the time. As with every element of our real estate services ‘We put you first’.
Our Property Managers believe maintaining a respectful relationship is integral to achieving the best possible outcome for your investment property.
Residential and Commercial Tenancies are subject to complex legislation and disputes can sometimes occur. This is why we precisely match a tenant to your property and prevent many possible issues before they arise. The strategic advice we provide is based upon invaluable experience - something money can’t buy.
Whilst we always act in accord with legislative guidelines and regulations, we never forget who our client is.
Our team are trained to look after your interests with tenacity and diplomacy. As with most things in business, it’s not so much what you do, but how you do it. We ensure our people consistently operate above and beyond our competitors. We focus on the extra value we bring you and your tenants when managing an often challenging and complicated process.
We have a selection of trusted and expert tradespeople that we work closely with to ensure your property is maintained to the highest standards.
No two properties or landlords’ needs are the same, so we take the time to listen and evaluate each situation individually. We then move seamlessly into the ongoing care and management of your investment asset.
Getting your property’s price right is crucial. Price the property too low and you could miss out on the best return; price it too high and you could miss out on valuable income and a good tenant. Fortunately, there are a number of ways to lessen this risk.
Realistically priced properties generate more enquiry. This means we receive a higher levels of enquiries, increased tenancy applications and an elevated chance of securing the perfect tenant to match your property.
Our agents are researching the market conditions daily. This time spent is invaluable as it helps avoid putting any obstacles in the way for potential tenants. One such barrier may be price, as many potential tenants disregard properties based on price alone.
You may be promised an unrealistically high rental return from some competitors. It is a proven fact that these unrealistic promises can result in the property staying vacant for extended periods of time costing you valuable income.
For example, a $600 per week rental may secure a tenant more quickly at $590 per week. At a difference of $10 per week, it would take you 60 weeks to recover the cost of just one week of vacancy.
Setting a realistic rental price is imperative and this will need to be determined in conjunction with your experienced property manager.
Your property’s presentation is paramount, so we will make recommendations about the small things you can do to improve appearances and maximise your return.
Our goal is to rent your property for the best price, to the best tenant, in the shortest possible timeframe. Our expert property managers have unparalleled knowledge of property values in your area which is why we consistently achieve excellent prices. This is an ongoing process throughout your tenancies, we advise on rent increases and update you throughout the process with any local or community changes to the market that will affect your rent return.
Your property’s presentation is paramount, so we will make recommendations about the small things you can do to improve appearances and maximise your return.
To maximise rent we must find the best tenant. This is where First National Coast & Country offer unrivalled expertise. Our comprehensive marketing will include professional photography, our industry leading website, major real estate web portals, our extensive database, rental lists, signboards, email marketing, social media marketing and letterbox drops.
We carefully screen all applications, applying stringent criteria and reference checks with national tenancy default databases and debt collection services. We will contact you to outline your options, make a recommendation and ask you to choose who will rent your property. The final choice is yours!
We use a combination of approaches to check a tenant’s leasing and payments history. These include a 100 point check, contacting previous landlords or managing agencies, confirming employment, and checking national tenancy databases where people who have been declared bankrupt and tenants with troubled histories are recorded.
Lease documentation is prepared, incorporating any specific instructions you may have. The initial rental payments are collected by us and the bond is collected by the NSW Fair Trading. Your tenant is advised of their obligations, and most importantly, we outline our expectations concerning their conduct.
Before your property is rented we will complete a thorough Property Condition Report that incorporates photographic records. This inspection records the presentation of your property before the tenant moves in. This report will again be used at the end of the tenancy to reference the property’s condition. The bond is held until after the outgoing report is completed and the property has been vacated in a satisfactory condition.
Our expertise ensures ongoing peace of mind, steady income, regular property condition checks, qualified maintenance and emergency repairs.
Our aim is to take on the responsibility for upkeep and management of your investment property. We have put in place practical procedures that ensure you and your property are cared for in the best possible way. We believe that communication is vital in maintaining healthy relationships whether in business or personally.
Discussing your aims and requirements for your property
Advising you on all aspects of the rental process
Verifying and establishing appropriate pricing
Appropriate advertising of your property
Full qualification of all applicants
Confirmation of your acceptance of selected tenants
Preparation of all leases
Complex ingoing and outgoing inspection reports
Regular property inspection and assessment reports including photos
Regular communication with you personally
Arrangement of all repairs and maintenance
Comprehensive computerised accounting, including maintenance, rent receipting and reporting
Direct depositing of rental monies at the end of the month
Yearly property statement for end of year taxation purposes
Annual rent reviews
Whether you are preparing your property to be leased for the first time or your investment property is in between tenants, it is important to consider the following recommendations:
Ensure the property is neatly presented and clean, including lawn and garden maintenance. Presenting your property well at the beginning of a tenancy lets your tenant know how they are expected to maintain the property during their tenancy and also leave it when it comes time to vacate
Ensure gutters and downpipes are clean (we recommend gutter guards)
Make any necessary repairs prior to the tenants moving in (e.g. leaking taps, broken or missing flyscreens, light globes and batteries)
Notify agent of managing Strata agency (where applicable) and provide a copy of the by-laws
Ensure pool or spa is compliant as per regulations and supply certificate to the office
Contact the relevant council and water services authorities to have rates notices forwarded to the office for payment
Ensure safety cut off switch is installed in electricity box
As your managing agent many of these things can be arranged through our office on your behalf at your request.
We have put in place practical procedures that ensure you and your property are cared for in the best possible way.
My agent at First National Coast & Country is highly efficient and very professional in all aspects of the business. FNC&C is a great company and it has made my life much simpler and more relaxed while I enjoy retirement knowing everything is looked after with such integrity and professionalism.
G Wight – Landlord
I am extremely happy with the service I have received from First National Coast & Country, from purchasing my Villa to managing my property as a long term rental. The team are amazing and very professional. I would recommend them without hesitation.
D Anderson – Landlord
Any person renting out a property is regulated by the residential tenancy act and governed by NSW Fair Trading. This applies if you are a self managing landlord or if you employ the services of a qualified professional. Every step of the rental process is fraught with danger of litigation in almost every task we undertake.
Our property managers are not just 'competent' in this area, they possess a strong understanding of their role and continually increase their knowledge through regular training.
Our agents are often employed to 'pick up the pieces' after a landlord has spent hours trying to resolve tenant conflict and issues that have resulted in countless ours and monetary costs.
Our clients receive the optimum benefits of being an investor as all our managers stay up to date with market trends and legislative changes.
To prevent children from falling from windows, balconies and verandas, the NSW Fair Trading have strong rules that are to be with regards to balustrades, railings and windows.
The NSW tenancy laws require landlords to provide and maintain locks and security devices to make the premises reasonably secure. For example, locks and guards must be fitted to windows so they cannot be opened more than 12.5cm
There are national mandatory safety standards in the design, construction and labelling of corded window furnishings. Regulations apply in relation to any corded window coverings such as verticals, Venetian, Holland, Roman Blinds and curtains and any fittings containing cords, curtains, rods and tracks.
From 29 April 2016 all properties in NSW with a swimming pool or spa cannot be leased without a valid certificate of compliance. All swimming pools or spas must be registered on the NSW Swimming Pool Register available at https://www.swimmingpoolregister.nsw.gov.au/
The Residential Tenancies Act states that there must be a compliant, working smoke detector in all residential properties. if the smoke alarm has a replaceable battery, the battery must be replaced at the start of each tenancy. The tenant is then responsible during the course of the tenancy unless physically unable or the smoke alarm is hard wired with a battery back up. All smoke alarms must be checked annually to ensure they are in working order.
A tenant must pay the water usage charges for the residential premises only if the property is separately metered and contains water efficiency measures. As stated in the water Act, water bills must be received in the office within 3 months of the issue date or we legally cannot charge the tenant.
Landlords are responsible for ensuring the property can be securely locked, and that keys are available for each lock. It is also necessary that bins and services are arranged through council and a functioning letterbox must be installed. All mechanical items included in tenancy, must be in working order or replaced if rendered unrepairable.
When it comes to insuring your investment property, there are a few different types of insurance to consider and it is important to determine the types of insurance that are applicable to you and your property. It is vital that you thoroughly check all policies to ensure all aspects of your property will be covered should the situation arise.
There are two major parts to landlord insurance cover. The first is contents, which includes the carpet, light fittings, blinds/curtains, appliances, etc. (not to be confused with the contents owned by the tenant, which they are responsible to cover if they so choose).
The second major aspect of cover is for loss of rent. This provides owners with rental income up to a number of weeks. Loss of rent is payable to an owner in situations such as: when tenants stop paying the rent and are subsequently evicted from the property; when the tenants suddenly leave with no notice; or in the event the property is not tenantable (e.g. due to fire or flood).
A building insurance policy covers the outside of the property and generally it includes public liability for common areas, such as the driveway. Building insurance covers permanent fixtures such as the roof, walls, ceilings, floors, doors, windows and fitted kitchen and bathroom cupboards.
When it comes to strata complexes you may also need building insurance as many strata insurances include some of the fixed parts of your unit, but will not cover everything.
Strata insurance generally covers common or shared property as defined on the title of the property. This might include common areas, lifts, pools, car parks, gardens, wiring, balconies, walls, windows, ceilings and floors (common only). Strata insurance must provide liability cover in the event people are injured on common property. You should check what is covered under your strata policy.
Contents insurance is to be taken out by the tenant and is designed to protect their possessions from flood and fire damage, as well as theft (dependent on their chosen cover).
It is important to thoroughly check all policies to ensure all aspects of your property will be covered should any situation arise.
It is important to thoroughly check all policies to ensure all aspects of your property will be covered should any situation arise.
It is recommended practice to have maintenance and repairs arranged through the office with a qualified and insured tradesperson. All invoices will be sent to our office and our accounts manager will pay the accounts out of your rental income. This will then appear on your monthly statement along with a copy of your bills for tax purposes.
We complete our End of Month process on the last working day of each month, funds will be electronically transferred into your nominated bank account. Statements are then generated and forwarded to you by email or mail. The only variation to this is in June, with the End of the Financial Year. Both EOM and EOFY process will be completed on the first business day after 30th June.
If there is a period when your property is vacant between incoming and outgoing tenants you will not incur management fees. Management fees are only charged on rent collected.
Renting and managing property is often a new experience. That’s why we pride ourselves on clear communication and understanding each landlord’s needs from the outset. We make sure we work with you from our initial meeting, throughout the renting process and during the ongoing care and management of your property. So if you have any questions at any stage, please remember we are always here to help.
Once you’ve decided to place your property under our management, we will need to complete the management agreement. The management agreement is the authority required for us to care for your investment. It clearly defines the obligations of all parties, the terms and conditions of management and outlines both the agent’s and the landlord’s obligations. As soon as the agreement is signed by all parties we can get started.
Our objective for your property is simple – gain the highest possible profile and exposure across the widest possible target audience. To achieve this, in consultation with you we will prepare a customised marketing plan to showcase your property effectively, including, photo signboard and professional photography.
We will advertise your property across all the main websites as well sending out immediate alerts to our large combined database across our 3 offices once your property is live. We will also showcase your property on our social media platforms, ensuring we are reaching all prospective tenants across all areas.
