Central Coast Business Review October 2022

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Building Commissioner lauds North for achieving iCIRT Gold Star rating

Works starts on Rumbalara project for aspirational buyers

Opposition Leader Guest Speaker at Gosford Erina Business Chamber meeting Minister Roberts addresses UDIA members

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Edgar Adams’ Editorial Council’s plans for Gosford Waterfront an opportunity we cannot allow to get side-tracked

for

Council’s Plan
Gosford to be iconic waterfront THE CENTRAL COAST‘S MOST TRUSTED NEWS SOURCE FOR OVER 30 YEARS
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CONTENTS
CONTACT
Business news 5 Housing industry summit discusses housing crisis 6 Minister Roberts addresses UDIA members 6 Greater Cities Commission appoints Central Coast Commissioner
Building Commissioner lauds North for achieving iCIRT Gold Star rating 8 Works starts on Rumbalara project for aspirational buyers 8 Opposition Leader Guest Speaker at Gosford Erina Business Chamber meeting 9 HIA responds to DA delays
Feds kick in $500 million for SydneyNewcastle fast train
Central Coast Industry Festival
Manufacturers’ Expo highlights depth of Coast’s manufacturing industries
Coast builders shine at Newcastle MBA 2022 Excellence Awards
Star 104.5 breaks records across the Coast
Broken Bay Pearl Farm to establish seafood processing facility
Council’s Plan for Gosford to be iconic waterfront
Strong investor support for Tuggerah industrial property
Sydney investor buys in Highpoint Erina
Education company leases in Gosford
Mt Kuringai company relocates buys in Somersby
The ‘Gig”antic changes coming our way – Deliveroo rider not an employee
Top pressures on business cash flow and how to get ahead of it
features
Edgar Adams’ Editorial
Manufacturing news
Central Coast Council News
Property News
Tips
Funny Business
Phone 02 4367 0733 Email info@ccbusinessreview.com.au Web www.ccbusinessreview.com.au
Also follow us on Facebook and Twitter
20Readership ,000+ DISTRIBUTION GUARANTEED VIA AUSTRALIA POST In this issue CENTRAL COAST BUSINESS REVIEW OCTOBER 2022

EDITORIAL Edgar Adams discusses local issues

Council’s plans for Gosford Waterfront an opportunity we cannot allow to get side-tracked

IT IS AN ill wind that blows no good, someone once said.

And maybe the collapse of the first Central Coast Council may have a silver lining to it.

The announcement, in late September that Council would progress the work they have obviously been working on for some time with the redevelopment of the Gosford Waterfront is an opportunity that cannot be allowed to get side-tracked like so many in the past.

Gosford’s waterfront is not only a major project for the city’s renewal but, even better, for it to be an undisputed opportunity for Gosford City to join the great waterfronts of the world. And this Council sees this.

In many respects this Master Plan resem bles the Our City Our Destiny Master Plan for Gosford City introduced in 2010 by the Gosford City Council and had widespread community support. So much so that the Labor Government set up the Central Coast Regional Development Corporation to make it happen.

That it fell apart is now history and the com munity now has the chance to make it happen.

However, to ensure that it does happen it will be essential for Council’s Administrator, Rik Hart to put in place a structure that cannot be changed when we revert to an elected council in September 2024.

Council’s announcement comes at a time when we are seeing unprecedented devel opments now coming to fruition.

Consider the following:

Right now St Hilliers’ have started construc tion on the first of a two tower residential devel opment overlooking Gosford Boat Harbour.

St Hillers are now working on plans for the 2nd stage of the development of their site which will see a commercial office building and high-rise residential and retail/ entertainment development.

The bulldozers are in on the Rumbalara Residences project (see Page 8) on John Whiteway Drive overlooking all of Gosford and Brisbane Water. Sydney developer Alceon has identified that there is a market for high end accommodation in Gosford.

The Archibald development on the corner of Mann and Donaldson Streets, Gosford with its twin 28-storey towers comprising 5-Star hotel and rooftop bar and residential apartments is expected to commence con struction in the next few months.

ALAND who acquired the property earlier in the year has opened a Display Suite in Mann Street and is now selling off-the-plan.

The University of Newcastle has lodged its Development Application with the Department of Planning for their much anticipated Gosford Campus in Mann Street.

CCBR understands that Landcom, the state government’s property development organisation is moving forward with its plan to acquire the former Gosford Council Chambers and adjacent land.

Landcom’s plans are for the council chamber building to be repurposed to provide additional space for the

We’ll

Conservatorium of Music along with high quality office accommodation.

The land adjacent to that will see a new multi-level TAFE erected and the old TAFE redeveloped for affordable housing.

We are expecting an official announce ment by the end of this year on this project.

Council is proceeding with the new Gosford Regional Library in Donnison street. A $27.7 million project with comple tion expected by May 2024.

The City of Gosford is about to come alive, now is the time for the smart business operators to get in and take advantage of what is ahead.

Mann Street is suffering the depravation of 30 years of neglect.

One smart operator is Grant Buchan, a Sydney businessman and regular visitor the Coast who took note of the cranes that were up in Gosford in 2018 and 2019.

He asked himself what will these people do when they move in as Gosford had nothing to offer. He set up Bay Rd Brewing in Donnison Street and the place is going gangbusters.

There are opportuni ties galore coming in Gosford.

Who will have the vision to see it all?

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CENTRAL COAST BUSINESS REVIEW OCTOBER 2022

Housing industry Summit discusses housing crisis

HOUSING AFFORDABILITY OPTIONS

for Central Coast workers and the crisis that some 30% of local residents now face was the focus of some 150 local community and business leaders as well as local politi cians at the Central Coast Housing Summit in early September.

Also contributing to discussion were representatives from the Central Coast Local Health District, Central Coast Council, University of Newcastle, Urban Development Institute of Australia Central Coast Chapter and the Darkinjung Local Aboriginal Land Council which is the largest private landowner on the Central Coast.

Sponsored by Business NSW, Regional Development Australia Central Coast and Pacific Link Housing the Forum also heard from Minister for Housing Anthony Roberts MP who announced that an Urban Development Programme would be extended to the Central Coast. Mr Roberts said, “this Programme will take charge of the co-ordination and delivery of a steady supply of housing, jobs and infrastructure on the Central Coast.”

In her opening address to the Summit, Senior Director NSW Regions and Visitor Economy for Business NSW, Paula Martin, high lighted the issues facing the housing crisis.

“Whilst NSW’s Population will grow 1% every year until 2040 the Central Coast is not far behind growing at 0.7% every year swelling to over 400,000 residents or an additional 56,000 residents by 2040. The importance of today’s discussion for busi ness cannot be underestimated,” she said.

Ms Martin said that we will need over 70,000 jobs to meet the needs of the region’s local growth and over 43,000 homes to accommodate our population needs.

“A recent business conditions survey conducted by Business NSW clearly showed that businesses on the Coast have the capacity to grow but are hampered by labour shortages. Our jobs advertise ments have doubled since 2019 with over 2000 jobs advertised across the Coast last month.”

“The speed of which we fill these jobs is interrelated with our capacity to offer hous ing affordability options for our working locals.

Average weekly rent on the Central Coast is $620 and the Rental affordability index shows the region is unaffordable in every suburb, with the exception of some suburbs through to Toukley just pass as affordable.

Just over 6% of our population or 22,500 receive rental assistance and we share the same rate of homelessness as Newcastle

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our teams include
CONTINUED ON PAGE 21
Across business, property, criminal, family law and wills & estates law,
BUSINESS NEWS
Leaders from across the building, property development, health and social housing sectors discussed the issues confronting the region in a panel format
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022
Minister for Housing, Anthony Roberts MP addresses the Summit

Minister Roberts addresses UDIA members

AT THE URBAN Development Institute of Australia (UDIA) Central Coast Chapter’s half yearly luncheon in September more than 160 members and their guests heard from Minister for Planning and Homes, Anthony Roberts MP, on how the Government is working to achieve better development outcomes for the region.

The Central Coast is expected to grow to more than 400,000 residents by 2041.

Minister Roberts said that the region is unique in many ways both in terms of its identity and topography and the Government recognised that we need a local focus to deliver solutions to local issues. He said the new Central Coast Regional Plan 2041 will be released very soon.

The Minister also confirmed that the Central Coast will have its own Urban

Development Programme Committee to manage the pipeline of developmentready housing and employment land, and this is expected to get rolling this year with UDIA representing the development industry.

When pressed on the status of the Central Coast strategic biocertification project, he said that the Department of Planning and Environment along with Central Coast Council are working closely to find a balanced solution on biodiversity constraints for the Coast.

He encouraged Central Coast Council to apply for funding to unlock infrastructure under the current open Round 3 of the Accelerated Infrastructure Fund, with $300 million available for LGAs including Central Coast and those in the Lower Hunter.

The Greater Cities Commission has appointed the Hon. Robyn Parker a City Commissioner to represent the Central Coast City along with two other Commissioners who will represent Greater Newcastle and the Illawarra to lead the planning for the Six Cities for the next four years.

The Commission says that the appoint ments come at an important time as it launches its Six Cities Discussion Paper and embarks on intensive engagement to inform the Six Cities Region and City Plans to be released from 2023.

The Greater Cities Commission has been charged with creating Australia’s first global city region, delivering global economic scale and local liveability.

Mr Roberts also acknowledged the important role the Central Coast Council played in the selection process.

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The Six Cities Region – Discussion Paper The Greater Cities Commission, in September, launched a Discussion Paper with Greater Cities Commission Chief Commissioner Geoff Roberts AM saying, “As we develop the Six Cities Region, we need to be bold and ambitious in tackling some of the defining issues of our time: housing, inequality, physical and digital connectivity, job opportunities and climate change. These are not simple issues. This discussion paper outlines the Commission’s emerging thinking on how we can realise the vision of the Six Cities Region, including six Region Shapers that we believe can get us there. Planning for our shared future is about improving the lives of the six million people who already live in the Six Cities Region and the millions more who will live in the region in the future. As we move from a metropolis of three cities to a region of six cities, our vision is to deliver global competitiveness and local liveability for the Six Cities Region We look for ward to your feedback as to how we can col lectively shape a globally relevant city region that offers inspiring places to live and work.

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(l to r) UDIA NSW President Stephen McMahon and CEO Steve Mann, UDIA CC Secretary Anna Cruckshank, Planning and Homes Minister Anthony Roberts MP and UDIA CC Chair Caine King.
Greater Cities Commission appoints Central Coast Commissioner
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022
Greater Cities Central Coast Commissioner the Hon. Robyn Parker

Building Commissioner lauds North for achieving iCIRT Gold Star rating

CENTRAL COAST BUILDER North

Construction & Building has cemented its reputation for being a trusted building partner by receiving a 4.0 Gold Star rating under the new independent Construction Industry Rating Tool, iCIRT.

To celebrate the occasion North hosted a Building Industry Forum at Mingara Club last month with some 200 invited guests and special Guest Speaker, NSW Building Commissioner David Chandler OAM.

The iCIRT rating spans between one and five gold stars. The more gold stars, the more confidence the public can have that the entity is likely to deliver a more reliable outcome.

iCIRT is currently available to rate build ers, developers and certifiers and in due course, iCIRT will be available to rate con struction industry consultants (including designers, architects and engineers), suppli ers and manufacturers.

Only parties with three or more gold stars are included on the iCIRT register.

This improved transparency is part of the NSW Government’s multi-pillar reform pro gramme to restore confidence in the build ing sector for consumers and the broader community.

The North business celebrates 35 years of operation this year.

Commenting on their achievement Managing Director Matthew Cook said, “As a long-time player in the construction landscape, we have worked hard to build confidence back into our industry. A public register bringing more transparency and certainty is much needed and will hopefully encourage improved outcomes across the board.”

Commenting on North’s achievement Mr Chandler said, “North Construction is a longstanding and highly regarded contrac tor and Central Coast corporate citizen. The company’s brand is associated with many iconic projects on the Central Coast. It is unsurprising that North Construction were a first mover to achieve an iCIRT rating. These ratings follow a rigorous and inde pendent process. ‘

‘ An iCIRT rating provides consumers with a new capability to help them make the most important investment in their life, their home. These ratings identify compa nies who should enjoy the privileges of a trustworthy player. Ratings help level the field an ensure that rated contractors like North Construction should not have to compete with companies who do not have these credentials.”

“It is also pleasing to see community housing organisations like Home in Place

now considering an iCIRT rating as a prequalification for tendering on future projects. There is a grow ing appreciation that develop ments undertak en by rated com panies enhance the quality of the debt for projects they deliver. This is a huge value add for important clients like Home in Place as they further expand their portfolio of affordable housing

at time where housing certainty is critical for many renters.”

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BUSINESS NEWS
North Construction Industry Forum Panel Discussion: (l to ) Katie Harbon, Policy Manager, NSW Department of Customer Service, Brad Walters Head of Product and Rating Services, Equifax, Caine King Partner CKDS Architecture and Chair UDIA Central Coast, Brian Seidler Executive Director, Master Builders Association NSW, Lyndall Robertshaw, CEO Home in Place, NSW Building Commissioner David Chandler OAM. And Panel Moderator Jackie Svedas from Business NSW Regional Advisory Council.
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022
Matthew Cooke Managing Director North, David Chandler OAM and Ray Millar New Business Director North

Work starts on Rumbalara project for aspirational buyers

ALCEON HAS BROKEN ground on its luxury residential masterplanned estate on the highest point at Gosford overlooking Brisbane Water.

The developer has partnered with Sydney builder, Deicorp with Marchese Partners designing the plans.

The 2.2ha Central Coast, NSW site will have 188 units with a mix of townhouses and apartments across four buildings at 89 John Whiteway Drive.

Alceon development director Todd Campling said, “we are aiming at the aspi rational buyer market. Gosford has the potential to attract this demographic and we are finding that is where our enquiry is coming from. Rumbalara will be a 6-star resort.”

Although he did say that they had been surprised by the number of local buyers looking to downsize.

“We have also had enquiry from the Gold Coast where one buyer wanted to return to the Central Coast and could moor his boat at the Gosford Sailing Club Marina.”

Rumbalara Residences attracted more than 1300 enquiries in its first few weeks of sales when their Display Suite in the Bon Building in Gosford was opened,

The interest prompted Alceon to bring forward the second stage, which will include construction of apartments as well as the clubhouse and the pool.

Rumbalara Residences takes its name from the nearby Rumbalara Reserve which surrounds half the site.

“Interest came mainly from home owners on the North Shore, Northern Beaches, Hills Shire, Inner West and Sutherland Shire look ing to downsize,” Campling said.

Rumbalara Apartments will comprise four buildings, one with 27 apartments, one with 47 apartments, one with 52 apart ments and one with 62 apartments.

The penthouses, labelled ‘treehouses’ by the developer, will have three car spaces each, the one and two-bedroom apart ments will have one space and three-bed room apartments two.

Prices are in the $780,000 - $1.5 million range for 2-bedroom apartments, $1.4$2.5 million for 3-bedroom and penthouses from $2.7 - $4.0 million.

There will be 4000sq m of resort-style grounds with a 1000sq m clubhouse. The amenities include an onsite concierge, din ing room, wine cellar, private cinema, gym, day spa, tasting room, work from hot desk space, virtual golf simulator, bocce fields,  billiards room, pool and forest lounge.

Parking areas will be incorporated into the plans for the estate’s grounds with secret

landscaped gardens with pool deck, natural rock pools, putting green and Bocce fields are the central feature of Rumbalara Apartments

gardens, walkways, trails and lounges, pool decks and other areas built around them.

Deicorp is the first builder to get the iCART rating under the new system in NSW.

“The project is being built by and part nered with leading construction expert

Deicorp, the first builder in NSW to achieve the coveted iCART rating for trustworthiness under the NSW Building Commission’s reforms,” Campling said.

Completion of the first stage is expect ed in 2024.

Opposition Leader guest speaker at Gosford Erina Business Chamber meeting

State Opposition Leader, Chris Minns MP and Member for Gosford Liesl Tesch MP attended a special members meeting of the Gosford Erina Business Chamber on  7th September at Drifters Wharf and met with Chamber members.

Chamber President Peter Lawley in weloming Mr Minns highlighted the many issues affecting Gosford including development of the Gosford Waterfront.

Mr Minns said that in government he and the four local Labor Members would have a strong focus on the issues confronting the Central Coast and in particular Gosford.

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BUSINESS NEWS
NSW Opposition Leader Chris Minns MP addresses member of Gosford Erina Business Chamber Architect’s image showing the first of four low rise Rumbalara Residences buildings now under construction
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022
Immaculate

HIA responds to DA delays

FOLLOWING CCBR’S REPORT on Development Approval delays at Central Coast Council last month Craig Jennion, Executive Director – Hunter of the Housing Industry Association has responded.

Mr Jennion says, “For a number of years HIA members have advised of significant delays when lodging Central Coast Council development applica tions via the Planning Portal”.

“HIA is aware that there appears to be ongoing technical concerns with the new Planning Portal, while others appear to be Council resourcing and technology related”.

“HIA is very much aware of the cir cumstances that the Council finds itself financially and whilst sympathetic HIA had expected, and hoped, to see an improvement in these ongoing pres sures in 2022. It is clear that Council resources are not appropriate consider ing the high number of development approvals council currently has out standing”.

“HIA is increasingly concerned that industry and homeowners are not able to obtain development approvals in a timely fashion. The delays in determin ing DAs, which regularly exceeds 6 months, is creating significant anxiety for industry”.

“Numerous NSW Department of Planning documents state that ‘the DA process is a key link in the housing supply chain and impacts on how effi ciently new housing can be delivered to the market’. In recognition of this, the previous Premier Gladys Berejiklian set a priority in 2017 for faster housing approvals, with a target of 90 per cent of housing approvals to be determined within 40 days.  It is not the experience of HIA members that these targets are currently being met”.

“With both development applications and approvals within the LGA remain ing above pre-pandemic levels HIA believes that one of the greatest threats to industry is councils ability to issue determinations”.

“The performance of council and the subsequent delays is placing con siderable stress on both builders and homeowners resulting in substantial increases in the cost of construction”.

“The pressure being placed on cus tomers to wait longer for work to start, and to manage increasing prices for labour and materials, is not a welcome situation. Getting a home built on time and on budget must be a priority for everyone – builders, customers, banks and most importantly on the Central Coast, council”.

The initial Newcastle-Sydney section of a proposed 250kmh bullet train system connecting Melbourne to Sydney and Brisbane is to move ahead with the Federal Government establishing a high-speed rail authority.

The project will receive $500 million of federal government backing, as part of its first budget, for corridor planning and early works

If realised, the Newcastle-to-Sydney stage will slash travel times from more than 2.5 hours to 45 minutes. Sydney to Gosford would take half an hour.

The line would include stops on the Central Coast, Wyong and Gosford. It is expected to take eight years to construct and cost more than $20 billion.

The authority will also plan for fast trains connecting Brisbane and Melbourne with stops in Canberra, Sydney and regional centres.

The entire 1750km railway project, which

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CONTINUED ON PAGE 20
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022
Feds kick in $500 million for SydneyNewcastle fast train

Central Coast industry festival

(l to r)

Founded in 2013 by Brendan and Nancy Small, Spot Go is a Wyong based manufac turer

Careers Day

The last day of the Expo was set aside as a Careers Day that saw over a hundred senior school students from across the Coast attend.

Mr Sammut said that 54% of students spoke to employers about a job in the manufacturing sector with 38% enquir ing about study pathways needed for manufacturing jobs.

Over 80% said that it had been worthwhile attending the event.

He said, “At this difficult time with labour shortages and high sick leave in the sector, we still managed to get good attendances to our Festival with the feedback being extremely posi tive from the participants and visitors. It’s times like this that reinforce the importance of learning and engaging with your peers to ensure you can ride through these difficult times. We are all in this together.”

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MANUFACTURING NEWS
(l to r) IQ Renew CEO Graham Knowles, Trendpac Managing Director Steven Hyde, Trendpac R&D Chemist Nataliya Gorval and Bioaction Managing Director Larry Botham Established in 1963 and located at Berkeley Vale Trendpac develops and manufac tures non-food private label products for the consumer market Rodney Boag Director of Products and Services with Graeme Sheekey General Manager Chamberlain Group Based at West Gosford Chamberlain Group manufac tures Grifco operators for commercial doors and gates. Sam Fink General Manager and Mike Thompson Managing Director Pro Ali Design Pty Ltd Established in 1986 by Miles Fink and based at North Gosford, Pro Ali Design designs and manufactures stainless steel conveying systems for the food industry NAB Senior Business Banking Manager Kevin Ure with Brendan and Nancy Small Founders of Spot Go. that has developed a premium carpet spot cleaner for the Australian consumer market.
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022
Herbies Spices Founder Ian Hemphill with Mia Van Tubbergh from Elm Professional Services Founded by Ian and Elizabeth Hemphill and operating from their Spicery at Charmhaven, Herbie Spices is one of Australia’s best known spice brands.

Manufacturers Expo highlights depth of Coast’s manufacturing industries

HELD AT THE end of August the inaugural Central Coast Industry Festival’s highly suc cessful Workshops programme (reported on in CCBR August) was succeeded by an equally successful three-day Expo at which some of the region’s leading manufacturers exhibited their products.

Forty Central Coast manufacturers exhib ited at the Expo plus a further fourteen sponsors.

Over 800 visitors from business, the local community along with 200 invited high school students from local schools.

Speaking at the conclusion of the Expo Central Coast Council CEO David Farmer spoke if the value of industry clusters and referred to the success of a tourism industry cluster at Cairns. He said that the Central Coast cluster of manufacturers was impres sive as illustrated by the numbers who had attended the Workshops and Expo.

The Expo bought leading manufacturing and related businesses together to network, collaborate, learn new skills and showcase their products to businesses, students and the local community.

CCIC Executive Director Frank Sammut said the two-week Festival, which included nine workshops, had exceeded expecta tions. Over 80% of exhibitors said they had picked up new leads or potential business with two enquiries from Sydney based businesses who visited the event starting discussions on possible expansion into the region.

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Over 800 visitors attended the Central Coast Manufacturers’ Festival at the Mingara Club over 4 days Kulnura family owned fruit juice and mineral water producer Eastcoast Beverages’ stand at the Expo. Peter Marzec Sales Manager and Rob Hattingh Owner, Vegetali Foods Pty Ltd Based at Somersby, Vegetali Foods are a bou tique food manufacturer producing sauces and condiments for the consumer market
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022
Frank Sammut CCIC Executive Director

Coast builders shine at Newcastle MBA 2022 Excellence Awards

TWO CENTRAL COAST builders, Tuggerah based North Construction & Building and Erina based Stevens Construction have taken out a number of winners’ awards at the 2022 Newcastle Regional Excellence in Building Awards Celebrating outstanding achievements by companies and individuals in the con

struction industry throughout the Hunter, Central Coast, Mid North Coast and New England regions of NSW both North and Stevens were pitted against some of the best known building companies in the region.

Commenting on the awards NSW Master Builders Association President

Simon Pilcher said that it is worth noting that the building and construction sector engages and gives more opportunities to small businesses than any other industry in Australia.

Both winners will now progress to the NSW state awards to be held later this year.

North Construction & Building Award Sponsor Lou Stojanovski from Sponsor Keystone Lawyers with Leading Hand Karly Falzon and Project Manager Joel Price from North Construction & Building Public Buildings $3 million to $6 million category The Glen for Women facility for indigenous women at Chittaway Point Medium Density Development – under $10 million category Compass Housing residential development at Wickham. Commercial Projects – over $10 million category Cutcher & Neale Head Office Newcastle 2022 Apprentice of the Year – Commercial Aaron Laksa

Award Sponsor Nathan Hamilton from SafeWork NSW with Stevens Construction Director Steven Mailey and Project Manager with Matthew Gibbens from Gibbens Group developer of the ING Tower Building

Stevens Construction (NSW) Pty Ltd Award Sponsor Nathan Hamilton from SafeWork NSW with Stevens Construction Director Steven Mailey and Project Manager with Matthew Gibbens from Gibbens Group developer of the ING Tower Building Apartment Developments – under $30 million category Ravello – Point Frederick Energy Efficiency and Environmental Sustainability –Commercial category ING Tower Building Wyong

12 BUSINESS NEWS
Award Sponsor Lou Stojanovski from Sponsor Keystone Lawyers with Leading Hand Karly Falzon and Project Manager Joel Price from North Construction & Building
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022

Broken Bay Pearl Farm to establish seafood processing facility

BROKEN BAY PEARL Farm is set to estab lish a seafood processing facility adjacent to their Shellar Door at Mooney Mooney.

This follows the company receiving a grant of $100,000 from the Regional Job Creation Fund last year.

Broken Bay Pearl Farm Sales Manager Tamika Michie said that Akoya Oyster meat, while much different to the Sydney Rock Oyster, is a new seafood product that the company wants to introduce to the mar ket. “It is versatile and has a particular taste that our studies have shown could be well received at the top end of the oyster mar ket,” she said.

Broken Bay Pearls have come a long way since being established by Brisbane Water oyster farmers Ian and Rose Crisp in 2003.

During the following years the Crisps learned the techniques of pearl and pearl oyster production using the Akoya pearl oyster.

At the time Mr Crisp said that the pristine waters of Brisbane Water and Broken Bay was the perfect environment to grow the Akoya oyster which is native to the East Coast of Australia.

Mr Crisp said that the Akoya pearl is naturally lustrous and uniquely pure.

By 2010 Akoya pearls were being mar keted through one of Sydney’s leading jew elers and the Crisp’s pearl farming venture was proving to be successful.

So successful was the Broken Bay Pearl Farm that the eye of one of Australia’s most successful and long established pearl farm ers, James Brown from Cygnet Bay Pearl

Broken Bay Pearl Farm Shellar Door at Mooney Mooney. NSW Sales Manager Kate Trotter with WA Sales Manager Tamika Michie

Farm in Broome Western Australia, and in 2017 the Crisps entered an exciting part nership with James Brown and Pearls of Australia was born.

Meanwhile the operation in Brisbane Water had been relocated to Mooney Mooney.

Much earlier, in 2007 the pearling indus try in and around Broome had collapsed following the Global Financial Crisis, with Cygnet Bay being one of the few survivors.

Their survival was the result of Mr Brown’s decision to turn pearl oyster farming into a tourist attraction which now draws thou sand of visitors each year to Broome.

With Mooney Mooney being an obvious location for a tourist operation to be linked to pearl farming the new venture with a ‘Shellar Door’ where high grade pearl jew elry is created in-house and sold exclusively from this location.

13
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CENTRAL COAST BUSINESS REVIEW OCTOBER 2022
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Council’s Plan for Gosford to be iconic waterfront city

AT ITS 27TH September meeting Central Coast Council adopted the Gosford Waterfront Concept and will develop a draft Waterfront Masterplan.

Council will now proceed to get commu nity feedback to inform the development of the Masterplan and seek government fund ing to progress the business case for the project as well as government investment.

Council has been working behind the scenes since April 2021 when the decision was taken to develop a Waterfront Renewal Framework and identify the opportunities identified in previous proposals and reports.

Council says the time is right for a col lective vision to make Gosford an iconic waterfront city.

“Gosford’s waterfront is not only a major opportunity for the city’s renewal but, even better, an undisputed opportunity for Gosford City to join the great waterfronts of the world”, Council says.

The area under review extends from Gosford Sailing Club around to railway bridge over the entrance to Narara Creek.

It will comprise:

• A residential and commercial compo nent, Boutique hotel,

• Ferry terminal,

• Marina berths,

• Dry boat storages,

• Multi level car park,

• Redevelopment of the Olympic Pool, and

• Other community facilities

It will be linked by a pedestrian bridge over the main road as well as an underbridge pedestrian walkway.

Council has not reinvented the wheel but added to the multitude of state gov ernment strategic documents that have identified the waterfront as being a regional attractor over the years. These documents include:

• The NSW Government Architect’s Gosford Urban Design Framework (2018),

• Council’s Interim Local Strategic Planning Statement (2020),

• Council’s Economic Development Strategy (2020),

• Somersby to Erina Growth Corridor

(Southern Growth Corridor) (2019,

• The Gosford City SEPP and associated Development Control Plan, and

• Gosford Council’s Our City Our Destiny Gosford City Masterplan (2010)

By taking on board the Our City Our Destiny masterplan Council has in par ticular taken advantage of the extensive work carried out by the Gosford Council’s Gosford Challenge project over two years which resulted in the Out City Our Destiny Masterplan.

15 CENTRAL COAST COUNCIL NEWS
Gosford Waterfront Concept Plan
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022
Gosford Waterfront Masterplan – aerial layout of proposed projects
16 PROPERTY NEWS Suite 401/1 Bryant Drive, TUGGERAH NSW 2259 87 Mann Street, GOSFORD NSW 2250 Central Coast (02) 4353 7700 TOP OFFICE INTERNATIONALLY NUMBER OF SALES 2021 – 2022 Begin with the No. 1 Ty Blanch & Brett Dowling Focus Marketing Area Specialist Tuggerah, Wyong & Berkeley Vale • SUPERB COASTAL LOCATION Commercial Central Coast rhc.com.au/centralcoast Brad Rogers 0459 921 122 AUCTION: THURSDAY, 17TH NOVEMBER 11AM ONSITE Mark Davies 0422 442 858 1/13 MITCHELL STREET, NORAH HEAD MORTGAGEE SALE AUCTION • COMMERCIAL / MEDICAL USE * under instructions from the Agent for the Mortgagee in Possession • FLEXIBLE B1 NEIGHBORHOOD ZONE This
man
business
Turnover
The current owner will
FOR SALE Locksmith and Architectural Hardware – Avoca Beach PRICE ON APPLICATION CENTRAL COAST BUSINESS REVIEW OCTOBER 2022
quality locally owned and
aged
has been successfully operated by the same owner for over 36 years and is offered for sale for the first time as the owner wishes to retire. The business enjoys an enviable reputation for locking systems and door furniture and is a major supplier of residential and commercial archi tectural hardware across the Central Coast and throughout Australia working with architects, builders and the general public.
$900,000+ including Online turnover
continue to support the new owner Contact: Derek – 0412 437 327

Strong investor support for Tuggerah industrial property

An industrial property at 14 Mildon Road, Tuggerah has sold at auction for $2,660,00 (GST not applicable) after spirited bidding from six registered bid ders pushed the final price above the reserve.

Built around 30 years ago the prop erty comprises a 1,403sqm Hebel block and Colourbond clearspan factory and warehouse building with show room and office mezzanine area on a 2,025sqm site zoned B6:Enterprise Corridor.

The property is leased to kitchen manufacturer HK Kitchens on a 2 year lease commencing 28th September

Buyer to occupy part of West Gosford purchase

The buyer of the property at 19 Jusfrute Drive, West Gosford with 3 sheds thereon intends to occupy one and leave current tenants in place.

The 1,486sqm rectangular property has potential has potential for redevelopment.

Karen Aubrey from LJ Hooker Commercial Central Coast negotiated the sale.

Wyong factory unit sold to Sydney investor

A Sydney investor has paid $350,000 plus GST for Unit 15, 9/11 Willow Tree Road, Wyong.

The 124sqm unit is part of the larger complex on the corner of Willow Tree Road and Pavitt Crescent built around 2007.

Mark Davies from Raine & Horne Commercial Central Coast negotiated the sale.

Owner occupier buys Kincumber industrial unit

A kitchen company that has occupied Unit 7, 6 Kerta Road, Kincumber has purchased the property paying $670,000 (GST not applicable).

2021 plus 5 year options to 2036 at a new rent from 1 October 2022 of $155,967 per annum net plus Outgoings and GST.

Initial return of investment for the Sydney based investor is 5.9% per annum.

The property was sold through Argyle Estates Business Brokers in conjunction with agents Ty Blanch and Brett Dowling of LJ Hooker Commercial Central Coast with the auction taking place in their Auction Room at Tuggerah. Auctioneer was Lachlan Macdonald from Cooley Auctions.

The 230sqm unit is part of a 10 unit com plex built in the 1990s in the Kincumber industrial area.

Anthony Scarcella from LJ Hooker Commercial Central Coast negotiated the sale.

Sydney investor buys in Highpoint Erina

A Sydney investor has paid $1,250,000 (GST not applicable) for Suite 5, Highpoint, 257259 The Entrance Road, Erina.

The property comprises two ten ants; Stevens Group Head Office and Professionals Real Estate with an area of 251sqm, all with an impressive office fitout.

Stevens Group has a 3 year lease to 2024 and 3 year option, Professionals Real Estate has 3 year lease to December 2023.

Total net income for both is $88,915 with fixed 3% annual rent increases.

Highpoint is located at the intersection of The Entrance Road, Terrigal Drive and Barralong Road Erina.

FOR LEASE PROFESSIONAL & SPECIALIST MEDICAL SUITES

152-154 PACIFIC HIGHWAY TUGGERAH

Easy Parking, great exposure, well maintained & presented property with well known quality tenants including Trader Vics, BCF & Super Cheap Auto, PRP Radiology, Australian Clinical Labs Pathology, Fullerton Health Medical Centre, Geriatrician; Psychologists, Dentist, Sports & Spinal Physiotherapy, Chiropractor, Cafe & more.

Ideal for the Professional, Legal, Financial or Medical Specialist with sizes from 16m2 up to 95m2 suitable to Lease or Purchase.

Features include:

• Flexible lease terms • Competitive rentals • Excellent parking

• Air-conditioning, carpets, kitchenette

• Balcony access for East Wing suites

• Exposure of Complex to Tuggerah Straight

For further details contact Julie Davies on 0402 779 186

17 PROPERTY
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022

Education company leases in Gosford

Ty Blanch and Robert Bose from LJ Hooker Commercial Central Coast negoti ated the lease.

Disability service leases in Gosford

Lifestart Gosford, a disability service for chil dren and young people has leased the 1st floor, a 273sqm space at 138 Faunce Street, Gosford.

Terms of lease are 2 years with 2 year option at a rental of $70,000 per annum plus Outgoings and GST.

Anthony Scarcella from LJ Hooker Commercial Central Coast negotiated the lease.

An education company providing facili ties for international students has leased all of Level 2 at 40 Mann Street, Gosford.

The 679sqm space includes a high quality fitout comprising large recep tion, board room, seminar/presentation room, staff lunch room and modern par titioned offices and interview rooms.

Under ground services company leases at

Tuggerah

Underground locating and mapping services company SureSearch has leased a 200sqm building with secure yard area of $1,600 sqm at 33 Ace Crescent, Tuggerah.

Terms of lease are 2 years with 2 year option at a rental of $49,000 per annum plus Outgoings and GST.

Mark Davies from Raine & Horne Commercial Central Coast negotiated the lease.

Game

company leases at Tuggerah

Game company Escape Reality has leased Unit 4 15/17 Anzac Road, Tuggerah.

Terms of lease for the 300sqm space is 6 years with 5 year option at a rental of $55,000 per annum including Outgoings plus GST.

Ty Blanch and Robert Bose from LJ Hooker Commercial Central Coast negoti ated the lease.

Facilities management company leases Tuggerah unit

Facilities management company Brightfield Management have leased Unit 10C/1 Bounty Close, Tuggerah Business Park.

The unit with 164sqm ground floor space with 60sqm warehouse space comprises 8 partitioned offices with additional work space areas, reception and amenities.

Terms of lease are 3 years with 3 year option at a rental of $44,244 per annum including Outgoings and GST.

Ty Blanch and Robert Bose from LJ Hooker

Terms of lease are $183,330 per annum plus Outgoings and GST.

Built in the early 1970s the property underwent a substantial renovation about five years ago

Anthony Scarcella from LJ Hooker Commercial Central Coast negotiated the lease.

Commercial Central Coast negotiated the lease.

Disability service leases in Wyong 24/7 Care Disability Services Pty Ltd have leased a freestanding office at 188-190 Pacific Highway, Wyong .

Terms of lease are 3 years with 3 year option at a rental of $48,000 including Outgoings plus GST.

Fitness centre leases at Charmhaven

A fitness centre has leased a 997sqm unit on a 3,696sqm lot at 5 Botham Close, Charmhaven.

The property was once used as a furni ture warehouse.

Terms of lease are 3 years and 3 year option at a rental of $97,572 per annual plus Outgoings and GST.

Rio Williams from LJ Hooker Commercial Central Coast negotiated the lease.

James Nouri leases Narara convenience store

Well known café owner James Nouri has leased Shop 2 and 3 at 16 Deane Street, Narara. Shop area is 255sqm and has extensive onsite parking.

The well known convenience store is

located alongside a liquor store and close to Narara railway station.

Anthony Scarcella from LJ Hooker Commercial Central Coast negotiated the lease.

18 PROPERTY NEWS
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022

Mt Kuringai company relocates buys in Somersby

Local investor buys Wyong unit

A local investor has paid $350,000 (GST not applicable) for a 124sqm unit in a 18 unit factory/warehouse complex at 9-11 Willow Tree Road, North Wyong.

Unit 6 was last traded in 2008 for $132,000 (Source: RPData)

Mark Davies from Raine & Horne Commercial Central Coast negotiated the sale.

Umina Beach retail sold

A company based in the Kuringai Industrial Estate is relocating and has bought Unit 6 at 21 Kangoo Road, Somersby.

The unit comprises 285sqm ground floor area with amenities plus a 64sqm mezzanine

It is part of a 22 unit complex built about 15 years ago.

Price paid was $920,000 (GST not applicable).

Karen Aubrey from LJ Hooker Commercial Central Coast negotiated the sale.

Shop 1, at 311 Trafalgar Avenue, Umina Beach, a 112sqm air conditioned retail space with 20sqm external alfresco area and full size kitchen has sold for $697,500 (GST not applicable).

The buyer is the operator of a successful pizza business and will trade as ‘On A Roll’ Pop Up Shop.

The 311 Trafalgar Avenue property is a shop top development with street level retail and three residential levels built around 2001.

It is directly opposite Aldi and West Street.

19 PROPERTY NEWS
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022

The ‘Gig’antic changes coming our wayDeliveroo rider not an employee

FOR AUSTRALIAN BUSINESSES, know ing who an employee is and, more impor tantly, when an employment relationship exists can be difficult. In the courts, these relationships are generally characterised as either principal-contractor relationship or employer-employee relationship and the ways the courts are viewing these arrange ments is changing rapidly.

It is important that businesses, their employees and suppliers clearly understand the nature of the business relationship, particularly as a wide range of businesses liabilities can arise when problems occur. For example, questions can arise regarding whether contractors are actually employ ees, creating issues with ending the com mercial relationship.

Two recent judgments in the High Court earlier this year (Personnel Contracting Case and Jamsek Case), show employers that judges’ views on these commercial relation ships have changed.

What has changed?

The key question in these cases is whether an employment relationship exists. These questions often arise where businesses engage contractors and issues arise. The Courts then look at whether an ‘employ ment-like relationship’ exists. In these cases, the questions are broader than simply seeking if there was (or is) an employment contract in place.

Previously a key fact the Courts would consider related only to the contracts (both written and implied) in place. In these situ ations, the performance of the contract and the conduct of each party to the contract (that is the business and the employee or contractor) were always the most relevant factors used when determining the nature of the commercial relationship.

Due to the latest judgments, this is no longer the case.

After the Personnel Contracting Case, judges are relying completely on the terms of any contract to determine the kind of employee or contractor relationship exists. That means that, where a written contract is in place, the Courts will only consider the rights and obligations under that contract to work out the kinds of commercial rela tionship that exists.

What does this mean for Businesses?

This means businesses needs to both make sure that appropriate contracts are in place and understand that the terms of the contract are now key to determining the relationship between the parties. Although the Courts will still consider subsequent conduct of the parties (how you acted after the contract was signed) to determine if the original contract has been altered by the actions taken, the written terms of any contract are now the key factor.

Deliveroo Australia Pty Ltd v Diego Franco

In a recent highly publicised decision, the Full Bench of the Fair Work Commission (the Commission) overturned an unfair dismissal claim by a Deliveroo rider, Mr Diego Franco, stating that he was not an employee. This had led many employers to expect that their contractors will not be viewed as employees in the Commission and Courts. This is not a prudent approach.

The Full Bench distilled the four key cri teria from the High Court decision in the

Personnel Contracting Case, being;

i. The terms of the Agreement indicated lack of control over the manner of per formance of any work;

ii. Mr Franco was to provide a vehicle –“substantial item of mechanical equip ment” such that “the personal is over shadowed by the mechanical” (as relied in Jamsek Case);

iii. The terms of the Agreement did not require personal service on the part of Mr Franco (delegation was not only allowed but required no prior approval from Deliveroo);

iv. Payment of an administrative fee by Mr Franco for access to Deliveroo’s software and for Deliveroo providing invoices and other administrative services.

Based upon these findings, the Deliveroo rider was a contractor and not an employee.

How does this affect businesses?

These judgments continue to impact the cases that are coming before the Commission. It is important for small and large businesses to realise that some com mon practices that businesses had relied on in contractor agreements may now be invalid. For example, the existence of a contractual right to control the activities of a worker (including how, where and when the work is done) is a major signi fier of an employment relationship. Or the label that a business may add in a con tract to define the nature of the relation ship will no longer be able to be used to determine that the relationship is one of a contractor (for example).

Now is the time for businesses to have their contractor arrangements reviewed by their solicitors to ensure that these arrangements in principle continue to remain the same arrangement as agreed upon.

could potentially involve 15 years of plan ning and 30 years of construction, will cost north of $130 billion.

The new statutory authority has been tasked with starting the major infrastructure project that, if realised, will deliver a fast train network connecting the eastern sea board for the first time.

A board made up of rail and infrastruc ture sector experts will oversee the longterm project, which will provide independ

ent advice to governments on planning and delivery. It will also be the lead agency to co-ordinate the project with the states and territories.

Transport Minister Catherine King said the authority would work with consortiums collaboratively and with transparency to investigate alternate funding and financing opportunities including value uplift for the “important nation-building project”.

There has been very little action to pro

gress high speed rail in Australia, until now,” King said.

“This is a long-term project that will not only significantly reduce travel times but also unlock regional economies providing significant employment opportunities and supplying a remarkable economic boost in the medium and long term.”

Th 64-page Discussion Paper is available online via the Greater Cities Commission website.

20 BUSINESS TIPS
kick in $500 million for Sydney-Newcastle
train
Feds
fast
CONTINUED FROM PAGE 20
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022

simplify cash flow forecasts and give businesses a window on their financial health.

Inventory

It’s not surprising that many businesses are experiencing a glut of stock at the moment. It is in response to the recent actual or feared supply shortages. For many, it is resulting in inventory bloat ing – an oversupply or lack of visibility of accurate stock levels at all points of inventory – and it is negatively impact ing cash flow.

nesses that have an aggregated annual turnover of less than $50 million with a bonus 20 per cent deduction for eligible expenditure on external train ing provided to their employees. The boost is proposed to apply to eligible expenditure incurred from the budget announcement until 30 June 2024.

Technology

THE TOP (ALTHOUGH not only) pressures on cash flow for small busi nesses are overdue invoices, inventory bloating, professional development to address the skills shortage and business technology. Various institutions, includ ing Xero, the Australian Tax Office and Treasury have made announcements that relate to these themes with the intention of relieving cash flow pres sure. Read on for more information…

Overdue invoices

Xero announced the findings of their Crunch: Cash flow challenges facing small businesses Part II report at the recent Xerocon Sydney conference. We attended the conference and heard that overdue invoices are costing small business $1.1 billion a year and waiting times for payment have reached an average of 6.4 days.

As platinum members of Xero, we had the fortune of getting ahead on the latest Xero update and launch of the new cash flow forecasting tool Analytics Plus. Xero said the update helped manage expected payment dates for overdue invoices and bills to

Real time tracking of every stock item in your holistic supply chain, and having a plan for the sale of every item is criti cal. Dropshipping is another option – it is an order fulfillment method that does not require a business to keep products in stock.

Tax

The ATO announced in August their key focus areas for 2022-23 to help business es minimise the cash flow disruption often caused by tax. These include the building of a digital-first tax ecosystem that integrates tax and superannuation and supplies a prototype concept to streamline the tax experience. It also involves pre-pandemic levels of tax collection so that debt does not blow out, expansion of STP data to simplify employer reporting obligations, amping up cybersecurity and increasing data analytics capabilities.

Professional development

On 29 August 2022, the Treasury released for comment exposure draft legislation setting out the proposed small business skills and training boost that will provide small busi

Housing industry Summit discusses housing crisis

and Canterbury Bankstown with nearly 2000 of our locals homeless – the most severe areas being Gosford, Wyong and the Entrance,” she said.

Commenting on the supply of residential housing Ms Martin said that while residen tial housing is growing, currently our rate of DA’s per month have doubled since May of 2020 reaching over 1200 per month. Whether this rate is enough will be conver sation for later today.

The increase of DA’s has also increased wait times by 64% taking 141 average gross wait days.

The value to our economy for this resi dential growth has increased from 418M to

an estimated 1bn. An extra 6,000 jobs can be created as a result of this growth in the building sector alone.

The budget announcement for a boost to business technology has now been explained as expenditure on expenses and depreciating assets that support digital operations or digitising opera tions may include, but is not limited to, business expenditure on:

• digital enabling items – computer and telecommunications hardware and equipment, software, systems and services that form and facilitate the use of computer networks

• digital media and marketing – audio and visual content that can be cre ated, accessed, stored or viewed on digital devices

• e-commerce – supporting digitally ordered or platform enabled online transactions.

The boost is proposed to apply to eligible expenditure incurred from the budget announcement until 30 June 2023. An annual cap will apply so that expenditure only up to $100,000 will be eligible for the boost, with the bonus deduction capped at $20,000 per year.

The skills and technology boost is set to cost the government $1.55 billion.

If you would like to discuss your busi ness cash flow improvement options, register for our complementary Business Workshop on Wednesday 18 October in Gosford via www.adviceco. com.au

A Panel comprising Larissa Llowarch from Key 2 Realty and Scott Mclachlan from CC Local Health District and Brendan Moyle from the Darkinjung ALC spoke of the issues confronting the Central Coast.

Ms Llowarch said that demands on the social housing sector from very low to low income earners was extremely high with providers such as Pacific Link Housing struggling to keep up with demand.

“We’ve had under one per cent rental vacancy for some time,” she said. “Of 600

properties listed for rent, only two were affordable by very low income renters and, of just 81 properties affordable to low income renters, only two had three bed rooms. Many people are displaced.”

Central Coast Local Health District CEO, Scott McLachlan , commented that the Central Coast health district looked to employ 600-700 more people each year to meet the growing demand on health services, with around 70 per cent of those expected to come from outside the region. A third of those will struggle to find hous ing so it will be an extreme challenge in the next few years,” he said.

21 BUSINESS TIPS
Top pressures on business cash flow and how to get ahead of it
MIND YOUR BUSINESS
CENTRAL COAST BUSINESS REVIEW OCTOBER 2022

AFTER MY HUSBAND injured himself, I ran him over to the doctor’s office. There, the nurse dressed his wound and gave him instructions on how to care for it. She then reassured him by adding, “Now, if you do everything I’ve told you, you won’t be with us for long.”

In his late 80s, my father-in-law went to renew his driver’s license. At one point dur ing the road test, he approached a four-way stop, looked to his left, and cruised straight through the stop sign.

“Sir! You didn’t look to your right,” yelled the frightened inspector.

My father-in-law calmly shook his head. “That’s Mum’s side.”

Our doctor’s office called to let my hus band know that the results from his blood tests came back and he was just fine.

But that didn’t suit my husband.

“What’s my cholesterol level?” he asked.

“Mr. Crocker, you are just fine,” insisted the nurse.

“Still, I’d like you to mail me the results.”

A few days later, he received a postcard from the doctor’s office. It read, “Mr. Crocker, you are just fine!”

Sarah, the self-appointed arbiter of the town’s morals, stuck her nose into everyone’s business. She made a mistake, however, when she accused her neighbour George of being an alcoholic after spot ting his pickup parked in front of a bar one afternoon.

“George, everyone who sees it there will

know what you’re doing,” she told him in front of their church group.

George ignored her and walked away. Later that evening, he parked his pickup in front of Sarah’s house and left it there all night.

“Before coming here tonight I was dis cussing my talk with my wife and she said to me: ‘Don’t try to be too charming, too witty or too intellectual, just be yourself.’”

This guy is driving down the road one day, with twenty penguins in the back seat. Of course, he gets pulled over by a cop who tells him that he can’t drive around with penguins in his car and that he should take them to the zoo.

The guy says, “Yes, of course, officer” and drives off.

The next day though, the cop pulls the same man over again and finds he is once more driving around with twenty penguins in the back of the car.

The cop says to the guy, “Hey! I thought I told you to take those penguins to the zoo yesterday.”

The guy says, “I did, officer. And today, I’m taking them to the movies.”

The first woman said, “Sometimes I find myself standing in front of the refrig erator holding a jar of mayonnaise and I can’t for the life of me remember whether I need to put it away, or start making a sand wich with it.”

The second woman then said, “Yes, I know what you mean. Sometimes I’ll

be stood halfway up the stairs and can’t remember whether I was on my way up or on my way down.”

The third woman then knocked her hand on the table and rather smugly said, “Well, I’m glad I don’t have that problem; knock on wood.”

As she rapped her knuckles on the table, she said, “That must be someone at the door. I’ll get it!”

A store manager overheard a clerk say ing to a customer, “No, ma’am, we haven’t had any for some weeks now, and it doesn’t look as if we’ll be getting any soon.”

Alarmed by what was being said, the manager rushed over to the customer who was walking out the door and said, “That isn’t true, ma’am. Of course, we’ll have some soon. In fact, we placed an order for it a couple of weeks ago.”

Then the manager drew the clerk aside and growled, “Never, never, never, never say we don’t have something. If we don’t have it, say we ordered it and it’s on its way.

Now, what was it she wanted?”

The clerk smiled and said …”Rain.”

Quote of the month

“The purpose of business is to create and keep a customer.”

22
Peter Drucker
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