AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:41 PM Page 1
CCA GLOBAL PARTNERS | ANNUAL REVIEW 2013
速
ANNUAL REVIEW
2013
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:42 PM Page 2
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:43 PM Page 3
MEETING NEW CHALLENGES AND CAPITALIZING ON OPPORTUNITY.
FUELED BY THOUSANDS
OF STRONG LOCAL FAMILY BUSINESSES CCA GLOBAL PARTNERS:
ENRICHING THE LIVES OF ENTREPRENEURS
ANNUAL REVIEW 2013
©2013 CCA Global Partners, Inc. All Rights Reserved.
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:43 PM Page 4
Howard Brodsky Co-Founder, Chairman & Co-Chief Executive Officer
Rick Bennet Co-Chief Executive Officer
Meeting new challenges and capitalizing on opportunity, CCA Global Partners is fueled by thousands of strong local family businesses. As the retail landscape changes so do strategies and tactics. Our mission, however, is and has always been a constant. CCA Global Partners: enriching the lives of entrepreneurs.
4
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:43 PM Page 5
ENRICHING
LETTER FROM OUR CO-CEOs
THE LIVES OF ENTREPRENEURS
At CCA Global Partners, our mission is to help independent businesses and entrepreneurs succeed and thrive. Our organization is fueled by thousands of strong, local family businesses, and today we can proudly say that our local retail network is among the strongest in the world – viewed by our vendors and our competition as a true powerhouse. We have reached this level due to our continued focus on increasing the efficiency and profitability of our members’ independent businesses. Our members’ businesses have gained market share even as other retail organizations have contracted. CCA Global has held fast to a sound fiscal course — with a strategy grounded in innovation, localmarket competitiveness and fiscal responsibility. We have strategically deployed resources to capture a number of corporate opportunities to grow. As the economy slowly recovers, we emerge from the turbulent times with no debt and a strong balance sheet — positioned well to succeed throughout this year and beyond. As we meet new challenges and opportunities, our focus remains steadily on ways we can help businesses grow and succeed. We will continue to focus on our core business strengths that have bolstered our success in making CCA Global independent businesses stronger and smarter. Our proprietary products will continue to help differentiate our businesses in an otherwise crowded marketplace, while our innovative marketing and operational programs keep our members’ businesses ahead of the competition. Our most significant challenge, and opportunity, for the upcoming year is to continue to stay on the offensive by refining and improving our strategies. In the next year we will build on the strong foundation we have established by growing our members’ local market share and profitability. Keeping our goal of fostering excellence — both corporately and within our independent businesses — top-of-mind is key to our continued success. As CCA Global Partners moves into a new year, we look forward to every challenge, and we are confident that the combination of innovation, a sound balance sheet, pragmatic decisions, and an unwavering drive have placed our members in a position to succeed in any economic environment.
CCAGlobalPartners.com
5
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:43 PM Page 6
A history of growth, success, expansion and profitability. 速
6
CCA Global Partners
CCAGlobalPartners.com
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:43 PM Page 7
COMPANY PROFILE
ENRICHING THE LIVES OF ENTREPRENEURS
FOUNDED ON THE PRINCIPLES OF UNITY, STRENGTH, PERSEVERANCE AND SUCCESS CCA Global Partners® was born out of the shared vision of its two founders — Howard Brodsky and Alan Greenberg. Their ambitious goal was to help independently-owned retailers retain their independence and operate profitably in competitive marketplaces. Today, over a quarter-century later, CCA Global has grown substantially to become a major player in each of the industries our members inhabit. The reasons for this record of success are many but two that stand out are CCA Global’s fierce commitment to the independent spirit as well as an undying passion for helping businesses attain their goals. As we look to the future, we do so with a spirit of excitement and renewed optimism. We remain proud of our history and have held steadfast to our ideals as we have evolved into a management and marketing company that is now involved in four major industries: flooring, lighting products, biking and nonprofit. CCA Global’s unique business model has a proven track record of empowering thousands of forward-thinking entrepreneurs to succeed in a marketplace with limited growth opportunities. COMPETITIVE EDGE FOR THE FUTURE By providing access to innovative products, systems and services, CCA Global gives independent businesses a competitive edge while allowing them to maintain their own identities. The achievements of CCA Global have indeed been far-reaching, across markets and borders. In fact, membership has grown to more than 2,700 locations, structured into 13 affiliate companies around the globe including the United States, Canada, Australia and New Zealand. But ultimately, the evidence of our success lies not in sheer numbers but rather in the success that lies in each and every member. What was once considered a small endeavor focused solely on the needs of independent businesses has today grown into a major, industry-leading force passionately committed to the needs and dreams of small business.
CCAGlobalPartners.com
7
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:44 PM Page 8
Growth and profitability through innovation, passion and commitment.
8
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:44 PM Page 9
OUR MISSION
ENRICHING THE LIVES OF ENTREPRENEURS
INNOVATION FUELS OUR GROWTH — ENTREPRENEURS FEED OUR SPIRIT. Since our founding more than two decades ago, CCA Global Partners® has developed our corporate culture and daily activities around a single, unified mission: to empower entrepreneurs and independent business owners by providing resources and innovation that create sustainability, growth and effective competition in today’s evolving marketplace. To achieve this ambitious vision, an unyielding bond has developed throughout the company that has at its foundation our five Core Values and Commitments: • Entrepreneurialism We proceed from an entrepreneurial spirit driven by a unified vision that honors differences and values independence within our membership and divisions. We collaborate, coordinate and leverage our efforts to serve the best interests of our members and shareholders. • Innovation We must act and innovate with speed and agility. We continually seek the vision and courage to embrace positive change and the creativity to deliver ever greater value in the service of our mission. • Passion We lead with energy and a spirit of competition that engenders achievement and significant market advantage. We genuinely care about the people we work with and all those we serve. • Discipline We commit to superb execution, focus and discipline in everything we do. • Integrity We earn people’s trust by being honest, respectful and ethical in all our actions and relationships. CCA Global’s goal is to create a mutually rewarding bond between the company and community whereby our growth generates social development and enhances the lives of customers and entrepreneurs around the world.
CCAGlobalPartners.com
9
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:44 PM Page 10
CCA GLOBAL IS A FINE-TUNED MACHINE OF INTERCONNECTED SERVICES AND INDEPENDENT BUSINESSES.
EDUCATION
Our continuously evolving business model offers independently-owned businesses an array of tools to maximize operational efficiencies and achieve success. Gaining leverage and momentum from CCA Global’s collaborative and coordinated services, independent members are able to: • Differentiate themselves in highimpact ways • Compete and win on the toughest of playing fields • Seize opportunities that would otherwise escape their grasp All of which translates to exceptional growth and profitability for those members.
MARKETING TOOLS
PROPRIETARY PRODUCTS
CCA Global has developed an infrastructure comprising a variety of business, marketing and operational tools to achieve economies of scale while preserving the spirit of entrepreneurialism.
Education
Marketing Tools
Proprietary Products
CCA Global University trains more than 10,000 sales professionals each year through a full suite of programs and interactive courses. It features:
CCA Global provides independent businesses with marketing tools that enable them to compete with their larger competitors. Promotions and creative materials are fully integrated across all media forms and are offered to members in a flexible format so they can utilize the best mix for their market. Some of the powerful tools offered at reasonable rates that save members money include:
Our product development coupled with merchandising prowess has allowed us to introduce exclusive products and brands that set the company apart from our competitors.
• Award-winning Internet-based training with “learn at your own pace” skills and best practices, 24/7 • Comprehensive, best-in-class learning environment that promotes and sustains successful business behaviors for members and staff • Ability to identify new business opportunities and enable a fulfilling job environment that leads to customer satisfaction and increased profits
10
CCA Global Partners
• • • • • •
Online Marketing Broadcast Social Media Direct Mail Email Public Relations
Because of the size of CCA Global’s membership, we are able to source products at the lowest possible prices and pass the savings along to our members, franchisees and licensees. Members can reduce operating costs with access to accurate product data and pricing. Also, merchandising programs designed to improve selling systems, simplify the shopping experience.
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:44 PM Page 11
BUYING POWER
ENRICHING THE LIVES OF ENTREPRENEURS
COLLABORATION TOOLS
OPERATIONS PROGRAMS
CCA GLOBAL PARTNERS
Buying Power
Operations Programs
Collaboration Tools
In addition to offering the lowest possible product prices, our affiliated members, franchisees and licensees can benefit from competitive rates and experience tremendous buying power on a number of essential products and services utilized in operating a business.
A complete menu of business services and programs is available, including:
Affiliated businesses receive powerful communications tools, including:
From affordable insurance rates to great prices on office systems and supplies, buying together as a group has always been one of the most powerful ways we help independent businesses compete.
• • • • • • • • • • • • •
Credit Programs Real Estate Services Credit Card Processing Low Consumer-Financing Rates Check Security Loyalty and Gift Programs Delivery Discounts Office Supplies Cellular and Long-Distance Services Collection Services Mystery Shopper Programs Waste Management Services Employment Verification
• • • • • • • •
Intranet Sites Annual Member Surveys Semiannual Conventions Advisory Councils Networking Groups Weekly Emails Newsletters Business Consulting
CCAGlobalPartners.com
11
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:44 PM Page 12
EXCLUSIVE BRANDS Access to exclusive proprietary brands provides members with an unbeatable competitive edge. Innovative processes and bold new strategies are only part of CCA Global’s winning business model. Access to exclusive proprietary brands adds firepower to member arsenals that competitors simply cannot match.
TIGRESSÁ® SOFTSTYLE AND TIGRESSÁ® CHERISH Tigressá features exceptional softness and ultimate strength. Advanced yarn engineering provides superior durability with a pleasant, luxurious touch. Plus, Tigressá's HTD technology features precision-engineered, high-tensile denier filaments half the size of human hair, for an ultra-soft texture.
RELAX, IT’S LEES® Backed by the industry’s only 25-year, no-exclusions stain warranty, Lees carpet performs as impressively as it looks. Even better, Lees offers a broad range of styles, colors, patterns and textures.
BEDFORD MILLS™ Constructed with the most exquisite materials and made by the most skilled hands, Bedford Mills floors are the epitome of style, design and elegance. Bedford Mills sets a new pinnacle for luxury through meticulous dedication to the highest standards of quality and workmanship.
LOUIS A. DABBIERI® COLLECTION The Dabbieri Collection is the ultimate in style and fine craftsmanship, created in an array of fashion-forward colors, patterns and textures. The Dabbieri Collection is offered exclusively at International Design Guild-affiliated showrooms across North America.
LAMINATE FOR LIFE® Laminate for Life features a selection that offers beauty and durability and also an affordable flooring choice. Laminate for Life is the easiest care, lowest maintenance flooring available with the luxurious great looks of authentic hardwood or tile.
INVINCIBLE® HARDWOOD COLLECTION Invincible Performance Hardwood embodies some of the best flooring attributes in the business. Invincible combines sought after attributes like increased stain resistance, and superior protection from scratches, scuffs, and wears with exceptionally beautiful hardwood. In addition to its superior durability, color and detail, Invincible offers a 50-year warranty customers can trust.
DOWNS® Downs has filled homes with quality flooring for more than four generations. As one of the oldest and most respected names in the industry, Downs is synonymous with superbly constructed, elegant and uniquely-styled floors. Today, every Downs floor is five-star rated for premium performance.
12
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:44 PM Page 13
ENRICHING THE LIVES OF ENTREPRENEURS
JUST SHORN™ NEW ZEALAND WOOL The Just Shorn New Zealand wool carpet collection represents high quality, yet affordable wool carpet options for the discerning customer looking for a natural flooring product. Central to the Just Shorn product line is a strong connection to the wool growers who provide the raw wool. Their sustainable farming practices and cooperative operations are portrayed in the Just Shorn branding.
ILUCIO™ Customers know they’ve seen the light when they experience firsthand the luxury, artistry and timelessness of the Ilucio lighting collection. Without a doubt, the light at the end of the tunnel of boredom is Ilucio.
RESISTA® The name says it all. Resista uses an advanced-generation stain repellent that resists liquid from seeping into the fiber, repelling spills before they can stain. Resista looks great, lasts longer and has the same great warranties as do many nylon fiber carpets, but at a much lower price.
BIGELOW® Bigelow has a reputation to uphold as the oldest and most respected brand of carpet in North America. With a legacy for delivering quality, beautiful and dependable carpet, Bigelow provides an excellent value and a great warranty.
RUSTIC RIVER™ The Rustic River Hardwood line offers a collection of products for the customer looking for unique textures and styles to bring a relaxed natural feeling to their home. Rustic River Hardwood styles feature the warmth and personality of seasoned and weathered hardwood.
HEALTHIER LIVING® CARPET INSTALLATION Healthier Living Carpet Installation offers a superior level of care and health benefits over ordinary installations. It is a cleaner and healthier installation practice that minimuzes irritants, microbials, dust and odors for health conscious consumers.
INNOVIA™ AND INNOVIA TOUCH™ The Innovia products feature soft, luxurious carpets with the exclusive Innotex fiber. The products tap into the industry’s technological advancements in creating products that are extremely soft to the touch but still perform well in active households. Innovia also offers the customer a more environmentally-friendly nylon due to the use of corn products in the production of the fiber.
CCAGlobalPartners.com
13
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:44 PM Page 14
1985:
1986:
1992:
Howard Brodsky and Alan Greenberg bring in Sandy Mishkin, one of the most knowledgeable product people in the industry. The trio founds Carpet One — the first company of CCA Global Partners.
Fifty Carpet One member retailers gather in Atlanta, Georgia, for what would become the company’s first convention. Everyone pitches in to help — assembling fixtures, labeling samples and setting up chairs and a speaking area where new products are introduced and marketing research is discussed.
Carpet One University is developed, as a comprehensive, resultsoriented corporate training department offering management, leadership, sales and product education.
CCA GLOBAL PARTNERS: OVER 25 YEARS OF SUCCESS From our earliest days as a 13member cooperative, we’ve used passion and inspiration, research and innovation to create an unbeatable business where we all succeed by working together. From Inspiration to Innovation It started with a vision: what if it was possible to build a cooperative environment where local business owners could achieve the same market advantages as the national chains? Howard Brodsky and Alan Greenberg, floor-covering experts and good friends, challenge themselves to find a way to enable independent carpet retailers to operate profitably in an increasingly competitive environment. Their plan is to combine the best marketing with buying power and management tools. They will only work with the best retailers.
14
CCA Global Partners
1995: The cooperative expands with the launch of Carpet One Canada and celebrates its 10-year anniversary.
1985: CCA Global Partners, then called Carpet Co-op of America, founds Carpet One. 1993: Stone Mountain’s Flooring Outlet, which serves the consumers that demand quality products at value prices, debuts under the Carpet Co-op umbrella.
1985
1991: ProSource, a closed showroom, wholesale floor covering company catering to commercial developers, designers, real estate brokers and installers, is launched.
1994: Carpet One begins to look outside the U.S. for growth opportunities. In Carpets, based in Queensland, Australia, becomes the first non-North American member of Carpet One, followed by members in New Zealand and Canada.
1995: International Design Guild is launched, catering to interior designers and discriminating consumers by providing quality flooring from all over the world.
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:44 PM Page 15
ENRICHING THE LIVES OF ENTREPRENEURS
1996:
2003:
2007:
2011:
CCA Global Partners is international with stores in the U.S., Canada, Australia and New Zealand.
CCA Global holds its first CCA Global Partners/FCIF Charity Golf Tournament. Over 150 flooring industry leaders attend and the event raises over $100,000 for the FCIF’s endowment fund.
CCA Global Partners makes a pledge to be an environmentally conscious company with the launch of the Green Select initiative.
CCA Global Partners celebrate 25 years of helping independent businesses succeed.
2007: The CCA family loses coFounder and co-CEO Alan Greenberg.
2003: CCA expands into the biking industry with the creation of a group now known as The Bike Cooperative.
1998: Carpet Co-op of America purchases America’s Carpet Gallery, which brings 143 stores in 40 states to the cooperative.
2001: CCA Global buys national lighting company Ilucio, which becomes Lighting One.
2008: BizUnite launches to help independent businesses, and CCA Global expands to offer powerful tools and programs specifically for non-profits through new division CCA for Social Good.
2008: Rick Bennet joins Howard Brodsky as co-CEO and the cooperative continues to expand its national and global business. KBX launches as a division of FEI Group. And CCA Sports Retail Services is launched.
2000: Carpet Co-op of America acquires a majority interest in FloorExpo, America’s largest residential flooring contractor organization, which specializes in serving the needs of new home builders.
2012: Innovia Community Management Cooperative is formed and Lionsbridge becomes part of CCA Global Partners.
TODAY
2012: Reaches $1 billion in cumulative distribution to its members.
US
TWORTH
Y
LOCAL
EXPERTS
TR
PENDABLE
2005: The Floor Trader Brand is established.
DE
2000: Carpet Co-Op of America buys the franchise operations of Flooring America and GCO.
2001: Carpet Co-op of America changes its name to CCA Global Partners, reflecting its tremendous growth and diversification, worldwide operations and broader product lines.
2011: CCA Global Partners launches Choose-A-Coop movement to help focus consumer knowledge of the impact of local, independent cooperatives.
CCAGlobalPartners.com
15
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:45 PM Page 16
Breaking more new ground in flooring than anyone else. CarpetOne.com
16
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:45 PM Page 17
DIVISION PROFILE
CARPET ONE FLOOR & HOME® With nearly 1,000 locations worldwide, Carpet One Floor & Home’s independently-owned and operated stores continue to lead the retail flooring industry. Through innovative products, groundbreaking merchandising, and added value services, Carpet One Floor & Home® is the leader in professionally installed floor coverings. Entrepreneurial spirited Carpet One Floor & Home members have access to a complete package of business tools and services. From operations modules to an in-house training university to state-ofthe-art technology, Carpet One Floor & Home members have world-class support systems to help them compete and succeed in the market place.
ENRICHING THE LIVES OF ENTREPRENEURS
OVER 960 retail showrooms
DRIVING TRAFFIC WITH BEST-IN-CLASS MARKETING PROGRAMS A significant benefit of membership in the cooperative is the access to a full range of Carpet One Floor & Home marketing programs. Creative materials for every form of media are provided to members along with a national website and lead-management system. Members are supported with a complete digital marketing strategy including a robust online product catalog through CarpetOne.com, a CRM system to capture customer inquiries, and a team dedicated to every form of social media and public relations.
Countries: United States, Canada, Australia and New Zealand
TURNING MORE LEADS INTO CUSTOMERS WITH THE BEST CONSUMER SHOPPING EXPERIENCE Destination: Carpet One Floor & Home (DC1), developed in collaboration with a team of worldrenowned store planners and architects, delivers the ultimate shopper experience by showcasing proprietary products in a visually spectacular showroom. Every Destination: Carpet One showroom is designed to make the selection process simple and easy for today’s customer. Central to DC1 and all Carpet One Floor & Home stores is the exclusive SelectAFloor system (SAF). This powerful selling system simplifies the shopping process by highlighting lifestyles and warranties in an easy-to-understand merchandising vehicle. SAF highlights product performance, which is emphasized by The Beautiful Guarantee®. This industry-first guarantee promises customers peace of mind. Any customer who does not think their floors look beautiful will get a free replacement, including free labor. That is The Beautiful Guarantee® from Carpet One Floor & Home members.
Developed Healthier Living Installation System to provide superior installation practices
Carpet One Floor & Home also keeps the positive customer experience going after the sale with their Installation Excellence program which trains and certifies installers to give the high level of customer service expected at Carpet One Floor & Home.
HOMETOWN FLOORING EXPERTS CAPTURE MORE HOMETOWN BUSINESS Carpet One Floor & Home members provide their customers with both the character and exceptional quality of individually-owned stores combined with established and highly prized national brands. This allows Carpet One Floor & Home to capture hometown business and keep their future looking bright.
CarpetOne.com
17
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:45 PM Page 18
Creating ground-breaking opportunities through innovative thinking. FlooringAmerica.com FlooringCanada.com
18
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:45 PM Page 19
DIVISION PROFILE
FLOORING AMERICA | FLOORING CANADA
ENRICHING THE LIVES OF
Fresh thinking, innovative products and delivering unparalleled customer experiences are at the heart of everything Flooring America®/Flooring Canada® stands for to its members. This philosophy translates into two things: delivering customer happiness and providing confidence to members, ensuring they thrive even during challenging economic times. With access to products and services that allow members to offer each customer a unique and memorable experience, unrivaled quality and tangible value, Flooring America/Flooring Canada keep customers top of mind in everything they do.
ENTREPRENEURS
Over 500 store locations
STANDING OUT FOR OUTSTANDING RESULTS Members of the cooperative benefit from aggressive national and local online marketing strategies, a fully-integrated customer relationship management system and state-of-the-art, fully customizable websites, complete with a 3,000 SKU product catalog. Other programs include sales professional certification, a Star Service installation program, and advanced training courses available through their award-winning online university. THE RIGHT PRODUCTS & SERVICES FOR TODAY’S FLOORING SHOPPER Flooring America/Flooring Canada’s exclusive merchandising system makes it easy for customers to find the perfect product every time. This revolutionary display system offers an unlimited array of changeable options to ensure the ultimate in merchandising flexibility today, and many years to come.
Best in class hyper-local marketing approach
In addition, Core Elements, Flooring America/Flooring Canada’s main street commercial flooring solution, brings main street commercial flooring to another level of ease and beauty. Select by color, business segment or by category. Core Elements makes commercial flooring selections as easy as 1-2-3. BRINGING SHOPPERS SIMPLICITY & PEACE OF MIND As part of the Ultimate Confidence Guarantee, members guarantee products and services for low-price, lifetime installation and 30-day replacement, as well as a Confidence Plus Warranty that gives customers a 60-day, no-questions-asked replacement option, labor and materials included. And, the Five Star Selection System makes it easy for customers to easily choose and match up the products that are right for their lifestyle. CHANGING APPEARANCES CHANGES MINDS Transforming outdated showrooms into showplaces, the Vision initiative has continued to attract new customers for member stores. Recognized by Chain Store Age magazine as one of the industry’s most innovative design and customer experience solutions, Vision has demonstrated the vital connection between the customer experience and improvements to the store’s bottom line.
LOOKING FORWARD WITH FORWARD THINKING The commitment of significant dollars to operations improvement and online/digital/social based marketing and customer acquisition initiatives will drive new business and productivity for member stores. A diversified marketing approach — encompassing traditional, online and social media marketing — will help members grow market share and drive incremental business.
FlooringAmerica.com | FlooringCanada.com
19
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:45 PM Page 20
Opening doors for trade professionals with intelligence and power. ProSourceFloors.com
20
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:46 PM Page 21
DIVISION PROFILE
PROSOURCE
ENRICHING THE LIVES OF
With over 135 showrooms throughout North America dedicated exclusively to the wholesale flooring needs of trade professionals, ProSource® has the network and the savvy to help drive sales and elevate customer satisfaction to unprecedented levels. Today, 310,000 ProSource trade professional members from the building, remodeling, design and installation industries are benefiting from exclusive access to an unrivaled product selection and floorcovering expertise.
ENTREPRENEURS
FOSTERING GROWTH WITH A TWO-PRONGED APPROACH
135+ locations Deeply committed to the success of its franchisees’ showrooms, ProSource provides each location with an integrated system of database and offline and online marketing, training, buying, merchandising and operations support. This comprehensive support helps showrooms build traffic, expand their member bases and grab a higher percentage of member business to improve showroom performance. At the same time, ProSource is dedicated to the development and implementation of policies and programs that increase its locations’ profits. This double-barreled approach to growth has helped make ProSource a market leader.
310,000 trade professionals
OFFERING TRADE PROFESSIONALS A SHOWROOM OF THEIR OWN An exclusive focus on the needs of trade professionals has enabled ProSource, through its locations, to become the largest trade-only wholesale flooring source in North America. The best possible merchandise, backed by the industry’s best support system, is what makes ProSource unique. It’s why trade professionals think of ProSource as an extension of their businesses, as a showroom and showcase of the highest quality flooring at the guaranteed lowest wholesale prices.
MAKING THE BEST BETTER ProSource’s multidimensional web marketing strategy began with the launch of ProSourceFloors.com. This website is supported by paid Internet advertising to generate leads for showrooms. It also has the largest flooring product catalog in the world. ProSource has integrated web marketing with email and direct marketing using a custom-built Customer Relationship Management (CRM) system that puts powerful customer information in the hands of showroom managers and staff. They are also leveraging social media to foster showroom-member relationships and grow frequency of purchase.
Average showroom sales of $3.2 million
FINDING NEW WAYS TO GROW Many of our showrooms are now offering Kitchen and Bath countertops and cabinets, and have achieved significant and profitable growth. ProSource is expanding this program system-wide. At the same time, ProSource looks to grow the total number of showroom units in the system through innovative financial support to qualified owners. Finally, trade pro business is coming back and ProSource showrooms are taking share from competitors. To firm up its position of strength in the marketplace, ProSource is focused on refining its core strategy: good hiring to solidify a showroom’s opportunity for success; new marketing tactics to touch more trade professionals; and enhanced training devoted to developing the strength and leadership of showroom managers. The bottom line: ProSource will continue to hold firm its position as the leading supplier of wholesale floorcoverings for trade professionals.
ProSourceFloors.com
21
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:46 PM Page 22
Helping do-it-yourselfers do it themselves faster and better. FloorTrader.com
22
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:46 PM Page 23
DIVISION PROFILE
THE FLOOR TRADER
ENRICHING THE LIVES OF
Today, more than ever, shoppers are looking for a great deal. And no flooring store concept is better suited to meet the needs of these value-driven, time-conscious consumers than The Floor Trader® model.
ENTREPRENEURS
Combining warehouse-like design with no-frills product presentation, The Floor Trader provides a highspeed, high-touch environment where customers have immediate access to the best values in retail flooring today.
PROVIDING UNMATCHED VALUE & SELECTION
More than 50 locations
The Floor Trader concept caters to value-conscious customers in unprecedented ways. It starts with a clean and uncluttered store layout. The Floor Trader franchise store offers customers a logical, easy-tonavigate store-within-a-store product presentation, where everything is located in clearly defined categories. Add to that large-format samples, straightforward signage, concise point-of-purchase product information and knowledgeable sales professionals, and you have the foundation for a unique and expeditious shopping experience.
OFFERING MUCH MORE FOR MUCH LESS
Operating in 23 states
Huge selection figures prominently into The Floor Trader formula. To begin with, The Floor Trader stores deliver the best proprietary brand assortment in both soft and hard surfaces. The Floor Trader stores offer CCA brands such as Tigressá and Resista carpets, but also carry exclusive brands such as Dyna-Clic laminate, Ciara hardwood, Landmark hardwood, NextWood, and Serafino tile. Then there’s the Factory Direct™ sampling program, which adds thousands of carpet, ceramic, laminate, wood and resilient products — all at attractive prices.
INCREASING SALES, INCREASING MOMENTUM The Floor Trader model has improved the product assortment mix by featuring an equal number of soft and hard surface products. Without compromising total soft surface sales, this model has increased overall hard surface sales over the outlet model. The “Jake” Floor Trader advertising campaign continues to significantly reduce the cost of generating new in-store traffic. It has proven to be a versatile campaign that allows for a myriad of promotional offers during the year. And moving forward, Floor Trader has been testing multiple merchandising and promotional activities to keep the momentum going. These will be rolled out throughout the year.
FloorTrader.com
23
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:46 PM Page 24
Meeting the demands of the most demanding customers. Design-Guild.com
24
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:46 PM Page 25
DIVISION PROFILE
INTERNATIONAL DESIGN GUILD
ENRICHING THE LIVES OF
The luxury consumer is, in some ways, different from the more mainstream consumer. Quality, style and value are all important considerations of a purchase and, as such, this market segment can be particularly demanding. The International Design Guild® is expertly positioned to meet the demands of this consumer, and of the showrooms that service them. The Guild is an established and respected organization offering its members exclusive products, collective buying power, robust operational tools, and state of the art marketing services. They are the only luxury flooring alliance in the country, and The Guild offers its members the finest flooring products available in the market.
ENTREPRENEURS
90+ showrooms
UNCOMPROMISING QUALITY Guild members offer to their clients a collection of the world’s finest flooring products including the acclaimed Louis A. Dabbieri® Collection — a line of carpet, hardwood, and area rugs exclusively available in Guild showrooms. In addition to refined product presentation, our members offer their clients expert design services and a superior level of skilled installation. EXPANSION OF THE OFFERING During what have been very challenging economic times, Guild members have maintained their showroom integrity and commitment to their brand. New products have been added to the offering, including Just Shorn®, New Zealand wool rugs and carpet. Members of The Guild are resolute in leveraging the Dabbieri name to market hardwood, carpet and area rugs to attract a new client base. The Guild will help drive more traffic to member showrooms while also working to maximize savings for its members. It will bring high touch to high tech, introducing new and exciting ways to support and stimulate sales via innovative technology and the Internet. ONE-TO-ONE MARKETING Success in the luxury market is highly dependent on the interior design community. The Guild provides marketing tools — from social media and email to special event planning — that targets the needs of interior design trade professionals.
IDG Designer program supports and rewards designers
Premium showrooms servicing the North American design community
Because interior design professionals are so integral to the luxury market, the Guild offers designer membership to trade professionals to attract and engage individual interior designers with Guild showrooms. This program is designed to increase sales and repeat business in member showrooms while cultivating loyalty. In 2012, the designer program was enhanced to be more engaging with a new web based platform where designers can find resources, business tools and opportunities for inspiration. Designer relationships have been key in the Guild’s success. In fact, member sales have continued to be strong, confirming The Guild’s ability to attract and retain high-profile customers as well as the value of this program. CONTINUED COMMITMENT The Guild’s future efforts to build the business of member showrooms include new product offerings, marketing initiatives and the use of relevant social media outlets. The Guild is well positioned to continue to offer exceptional service and product to the high-quality floor covering retailer and consumer.
Design-Guild.com
25
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:47 PM Page 26
Over 15 years of success as America’s largest single-family and multi-family flooring contractor network. FEIGroup.net
26
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:47 PM Page 27
DIVISION PROFILE
FEI GROUP
ENRICHING THE LIVES OF
FEI Group is a major presence in the single and multi-family construction industries with three leading businesses: Home Solutions by FloorExpo®, MultiFamily Solutions by FloorExpo, and KBx – America’s Cabinet Experts. Today, members of FEI Group’s Home Solutions® division are, on an aggregate basis, the top providers of flooring for single-family home builders in the nation’s top 50 markets. Similarly, members of FEI Group’s MultiFamily Solutions® division serve a rapidly growing number of real estate investment trusts (REITs), apartment owners and property managers in more than 70 key multi-family markets nationwide. But more than a mere presence, FEI Group is a relentless force with the momentum and plan of action to deliver even greater successes for its members in the future.
ENTREPRENEURS
Home Solutions members install flooring in more than 1 out of every 4 new, single-family homes in the United States
BUILDING A FOUNDATION TO SUPPORT FLOORING, CABINET & COUNTERTOP GROWTH Independence is the cornerstone of America’s power. FEI Group, too, is powered by independence — leading flooring, cabinet and countertop contractors who know how to leverage their FEI Group association while retaining their operational autonomy and individual identities. FEI Group is about maximizing profitability for members through timely strategic action that includes product power buys and national agreements with property management companies. Members benefit from networking opportunities with their peers, sharing best practices and experiences that ultimately result in higher profits.
KBx is an association of the largest cabinet dealers in the US
Cooperative members have access to FEI Group’s world-class marketing services, even getting individual help with local strategies whenever necessary. Advanced training and technology tools, targeted merchandising initiatives, and national business programs enable members to gain the acumen to further separate themselves. MAKING STRATEGIC STRIDES While the market may have softened, the strategic mindset at FEI Group has not. Launched in 2008, KBx, the cabinet and countertop division, is already the largest association of cabinet dealers in the country. By incorporating a cabinet offering into its business mix, FEI Group gains a more comprehensive product offering, something more and more customers are asking for today.
Top providers of flooring in the nation’s top 50 markets
Additionally, the inking of several new national contracts with apartment management companies has allowed the MultiFamily Solutions division to post double-digit growth. PREPARED FOR EVEN GREATER SUCCESS With a firm and distinguished member presence in every major market, FEI Group is well prepared to widen its competitive lead by assisting members in becoming more operationally efficient and continuing to offer marketing programs aimed at keeping members top of mind. FEI Group will continue to demonstrate that it truly values and appreciates its members and will work hard to ensure their success.
FEIGroup.net
27
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:47 PM Page 28
Sprinting light years ahead of the competition. Lighting-One.com
28
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:47 PM Page 29
DIVISION PROFILE
LIGHTING ONE
ENRICHING THE LIVES OF
Lighting One® is the largest buying cooperative of lighting specialty retailers in the United States. It became so by creating a unique brand comprising more than 2,000 products — many of which are exclusive to Lighting One — and by leveraging the buying power of its more than 150 member stores. Today, Lighting One member showrooms, catering to both the commercial and retail trades, collectively sell roughly $450-million annually of high-quality merchandise. Additionally, new strategies are in place to ensure that Lighting One continues to outpace industry service and growth standards. LIGHTING ONE MEMBERS PROFIT FROM THE SAVINGS
ENTREPRENEURS
More than 150 showrooms in 46 states and Canada
Lighting One membership continues to grow even while the lighting industry struggles. And purchases through the cooperative are increasing. The reason is clear. Lighting One members save money. This makes them more successful and profitable. Lighting One members earn rebates generated by making everyday purchases from participating vendors, as well as access to exclusive promotional events negotiated with key vendors. Lighting One works with some of the best known manufacturers in the world including Kichler, Quoizel, Phillips, Progress and Satco. The products offered range from lamps to chandeliers to wall sconces and everything in between. These well known brands permit Lighting One members to offer their customers quality products with real value. Even freight costs are negotiated with vendors to be 30 percent to 50 percent less than standard supplier rates.
Proud Energy Star® Partner
ADDITIONAL MEMBER BENEFITS ALSO ENHANCE MEMBER SUCCESS AND PROFITABILITY Lighting One also provides its members with other services and operational efficiencies that cannot be achieved by an individual store. These range from participation in national green initiatives, savings on payment processing, web marketing and staff training. • Part of the Green Select initiative to help promote environmental awareness
Over 2,000 products and 40 exclusive collections
• An Energy Star® participant • An Hispanic marketing guidebook to help members market to this emerging segment of customers • Online training modules for a Customer-Centered Selling System • Access to a professionally-designed electronic catalog featuring all Lighting One branded products • Consumer and trade professional financing at special rates • National Programs help members save on payment processing, shipping, office supplies, telephone service and many other business expenses CHARGING AHEAD AT LIGHT SPEED Lighting One will not rest. With expansion into Canada and new membership in the United States, Lighting One will provide even greater buying power to its members. In addition to growing its membership, Lighting One continues to improve and expand its roster of participating vendors. And weekly communication with the membership allows them to stay a step ahead of competitors. In summary, Lighting One’s goal is to grow its position in the industry and continue to help members succeed.
Lighting-One.com
29
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:47 PM Page 30
Leveling the playing field for specialty bike stores. TheBikeCooperative.com
30
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:48 PM Page 31
DIVISION PROFILE
THE BIKE COOPERATIVE
ENRICHING THE LIVES OF
Bicycling is a $5 billion business in the United States. And as more and more people make the leap from health consciousness to healthy action, the number of cycling devotees grows.
ENTREPRENEURS
Industry dynamics make it difficult for independent bike retailers to be profitable. The good news is that The Bike Cooperative® (TBC) levels the playing field for progressive retailers by leveraging economies of scale with a broad range of service providers. With TBC behind them, specialty retailers have access to the most innovative cost-saving, marketing and training programs in the industry — everything they need to run their businesses smarter and easier. As a result, The Bike Cooperative’s more than 300 independent member stores enhance productivity, seize opportunities, improve profitability and reach their goals.
More than 300 stores in 40 states
SPECIAL TREATMENT FOR SPECIALTY STORES TBC member retailers enjoy industry-best savings on a broad array of operational needs such as reduced rates on credit card processing and an industry leading consumer finance program. Members reap the considerable benefits of TBC partnerships to offer their customers products and services at a level that their competitors cannot. TBC members receive extra rebate dollars on products purchased through more than 40 preferred suppliers.
Exclusive Ride Club customer loyalty program
TBC offers a broad range of marketing programs to help retailers build their own unique brands in a crowded marketplace, including options for national promotions, direct mail, email and social media. Members use TBC’s Ride Club customer loyalty program to send out customer communications and rewards uniquely configured for their individual stores. And through the co-op’s ecommerce site, BikeStoreGuys.com, TBC members can earn incremental dollars that otherwise would have gone to competing internet-only merchants. TBC is also helping retailers to increase their margins and profit through the development of private label parts, accessories and bikes. By working directly with partner suppliers, the co-op can deliver high quality cycling products to member retailers at a lower cost of goods. Powerful training programs deliver practical and profitable results, enabling members to raise sales revenue through better-trained sales staff. Managers and owners profit from direct access to TBC’s storemanagement experts. MULTIPLE INITIATIVES TO BOLSTER GROWTH The Bike Cooperative’s plans in the coming year include the following: • Increase exposure and sales through BikeStoreGuys.com • Add more industry-leading suppliers to the TBC family of strategic vendor partners • Grow purchase volume through partnerships with preferred suppliers • Continue to add smart and progressive retailers to its membership
TheBikeCooperative.com
31
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:48 PM Page 32
Helping Independent fitness and ski retailers compete with larger retail chains.
32
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:48 PM Page 33
DIVISION PROFILE
CCA SPORTS RETAIL SERVICES
ENRICHING THE LIVES OF
Independent fitness and ski retailers face significant challenges competing with larger retail chains. CCA
ENTREPRENEURS
Sports Retail Services taps into CCA Global Partners’ expertise to help independent fitness and ski stores compete, and succeed. Founded in 2008 with the mission of assisting these independent retailers in securing their future and maximizing their profitability through combined economies of scale, CCA Sports Retail Services gives fitness and ski retailers the tools they need to compete. SAVING MONEY ON OPERATIONAL ESSENTIALS CCA Sports Retail Services offers its members significant cost savings on operational necessities that make a dramatic impact on the profitability of an independent retailer. From a consumer financing program to
Over 160 locations covering 25 states
credit card processing, members benefit from the lowest rates in the industry. The sustainable savings from these programs give members the freedom to offer more competitive pricing on their inventory and increase their bottom line. REACHING MORE CUSTOMERS WITH TARGETED ADVERTISING CCA Sports Retail Services provides members with an assortment of cost effective, easy-to-implement marketing programs designed to grow their business without the high fees of an advertising agency. The marketing team at CCA Sports Retail Services provides one-on-one consultation and strategic direction, as well as high-impact digital and direct mail programs that drive traffic and sales. INCREASING REVENUE, MAXIMIZING PROFITABILITY – A COMBINATION THAT WORKS CCA Sports Retail Services has negotiated significant savings with vendors at a national level to provide
Full suite of revenue generating and cost savings programs for fitness, ski retailers, and beyond
members with significant savings on day-to-day business services. Joining forces with other CCA divisions, CCA Sports Retail Services leverages economies of scale to keep more revenue in members’ hands. National savings programs include discounts on a wide array of supplies, shipping, wireless services, payroll processing and more. THE QUALITY OF LIFE FITNESS & SKI RETAILERS DESERVE With the combined buying power of all CCA member locations, CCA Sports Retail Services is able to provide its member retailers with substantial cost savings and powerful tools that help them reach a higher level of success both personally and professionally. Improving members’ quality of life – through increased profitability and time saving programs - is the ultimate goal of CCA Sports Retail Services.
33
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:48 PM Page 34
Bringing big profits to small businesses with a sophisticated business services marketplace. BizUnite.com
34
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:49 PM Page 35
DIVISION PROFILE
BIZUNITE
ENRICHING THE LIVES OF
BizUnite focuses on providing business service programs to independent business owners through partnerships with cooperatives, associations, and franchises. Access to the business service programs, through the organizations’ customizable online Marketplace, reduces the members’ daily operational expenses. BizUnite leverages the buying power of the organizations, in addition to the CCA divisions, to negotiate discounts that give small businesses an unprecedented competitive advantage. On average, small to medium sized businesses are saving 20% annually on their bottom line with BizUnite. These savings allow members to spend less time worrying about business expenses and more time on customer service and running their businesses efficiently.
ENTREPRENEURS
2 million + independent businesses benefit from
REDUCE COSTS & INCREASE PROFITABILITY BizUnite offers a portfolio of 25+ programs including: office supplies, operations products, fleet maintenance, shipping, wireless services, payroll processing, payment processing, financing, uniforms, and more. The business service programs are specifically designed and rigorously negotiated to help small businesses reduce costs and increase profitability. BizUnite has over 80 member/organizations that have more than 2 million businesses as their members, and continues to grow at a rapid pace. THE FUTURE HOLDS ENDLESS POSSIBILITIES
BizUnite
BizUnite members save up to $40,000 per year with the business services
BizUnite looks toward the future of opportunities with the addition of more member/organizations and the expansion of the preferred vendor partner portfolio. BizUnite is focusing on organizations that have BizUnite’s buying power, which in turn allows the members to have access to even greater savings. BizUnite equips small businesses with the programs necessary to reduce the everyday cost of doing business, allowing them to thrive even in a tough economy.
programs
OUR MEMBERS & PARTNERS MAKE IT WORK
leverages the
BizUnite multi-billion
BizUnite customers are some of the leading associations, cooperatives, franchises, manufacturers and other member-focused organizations. BizUnite’s powerful network of Preferred Vendor Partners offers world-class products and services that ensure the success of our customers.
dollar buying power and scale of member organizations
BizUnite.com
35
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:49 PM Page 36
All the tools a nonprofit needs to run more efficiently, more effectively, more successfully. NonprofitSharedResources.com
36
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:49 PM Page 37
DIVISION PROFILE
CCA FOR SOCIAL GOOD
ENRICHING THE LIVES OF
Nonprofit leaders are passionate about their missions. However, they sometimes lack the resources to
ENTREPRENEURS
focus on the business side of their organizations. Alone, they may not have the scale to negotiate substantial savings on products and services they need. CCA For Social Good™ continues CCA Global's solid history and track record of helping independent organizations work together and maintain their independence. The initiative draws on CCA’s existing infrastructure, helps organizations achieve greater efficiency and effectiveness, and seeks to address the biggest issue facing small nonprofits — scale.
Over 3,000 childcare organizations
CCA For Social Good currently offers two web-accessible platforms — a platform for use by any nonprofit, NonprofitSharedResources.com, and a platform geared specifically toward early childhood education or child care programs, ECESharedResources.com. Thousands of organizations in seven states are now using these platforms. THE NONPROFIT BUSINESS TOOLKIT: A COMBINED EFFORT FOR GREATER SAVINGS Members of CCA For Social Good can take advantage of powerful proprietary tools, products and services in integrated password-protected websites that are available to them 24/7.
Operating in 11 States
• COST SAVINGS. Alone, nonprofits often lack the scale to negotiate real savings. Nonprofits receive substantial discounts on products and services such as office supplies, facilities management materials, credit card processing and more. • HUMAN RESOURCES. HR mistakes can be costly and time-consuming. Members gain the guidance they need to manage HR functions simply, efficiently and affordably. • BOARD. Best practices, policies, roles, responsibilities, job descriptions, strategies and guides help nonprofits build strong boards to lead their organizations. • FINANCE. Processes, policies and forms help nonprofits guard the funds entrusted to them. • OPERATIONS. Quick access to federal regulation, guidance and resources helps nonprofits remain in compliance and maintain a safe and healthy workplace.
Over 5,000 platform users.
• MARKETING AND COMMUNICATIONS. Step-by-step guides for developing brand standards, an elevator speech and press release, tips on creating an annual report, and email marketing and templates help nonprofits create professional looking materials and expand outreach. • TRAINING. Engaging, interactive training programs are available 24/7. • RESOURCES. A plethora of tools, guides, articles and advice from experts across the U.S. provide the latest news and best practices among nonprofits. • COMMUNITY. Online networking tools enable professionals to share knowledge, insight and real world experience. CCA For Social Good developed these powerful tools and programs with the guidance of nonprofit experts. In addition to real savings, they offer nonprofits something even more valuable — time put back in their leaders’ days so they can focus where it counts the most — on their missions.
CCAForSocialGood.com
37
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:49 PM Page 38
All the tools property and community management companies need to run more efficiently and effectively. InnoviaCMC.com
38
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:49 PM Page 39
DIVISION PROFILE
INNOVIA® COMMUNITY MANAGEMENT COOPERATIVE
ENRICHING THE LIVES OF ENTREPRENEURS
There is a vast and vibrant community management market in North America: 10,000 management companies in the United States represent 26 million units. Launched in 2012, Innovia is a cooperative for the most talented and progressive of these management companies. This select group of independently owned companies is focused on increasing their competitiveness and profitability while offering their clients an unforgettable experience. INNOVATION IN COMMUNITY MANAGEMENT The homeowner is at the center of everything these companies do. By having access to innovative
323,000 associationgoverned communities in the US
systems and services, Innovia members are able to offer their clients more and set themselves apart in the market. Strategic partnerships allow Innovia members to benefit from discounts unsurpassed in their industry. Savings on the essentials that every organization needs to operate – business services, technology, insurance, waste removal, building and office supplies, and more – add directly to members’ bottom lines. Cost-effective operations means that their communities can focus on increasing property values and strengthening community spirit. STANDING OUT ONLINE
10,000 management companies in the United States
In an industry where technology and innovation are limited, Innovia members stand out with up-to-date digital marketing initiatives placing them where their clients turn first – online. Social media and email marketing programs make it easy for members to engage with their clients in a way that is both convenient and comfortable for their clients. MOVING FORWARD WITH A SOLID FOUNDATION Like other industries, independently owned management companies are feeling the pressure of consolidation in their industry. Joining together and leveraging the scale their numbers provide, Innovia
$35 billion in community reserve accounts
members can explore new opportunities and remain in control of their businesses. The cooperative’s expertise in marketing makes maintaining existing relationships and establishing new ones almost effortless. SEEKING OUT THE BEST Looking to the future, Innovia is positioned to assemble a select group of progressive community management companies who will thrive in their individual marketplaces.
InnoviaCMC.com
39
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:50 PM Page 40
Bridging the gap between policyholders, insurance companies, and contractors. lionsbridgecontractorgroup.net
40
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:50 PM Page 41
DIVISION PROFILE
LIONSBRIDGE CONTRACTOR GROUP
ENRICHING THE LIVES OF
Lionsbridge Contractor Group® was established in 2012 as a cooperative of general contractors dedicated
ENTREPRENEURS
to serving the property insurance industry. The unique member-owned business model sets Lionsbridge apart from its competition. Each contractor has ownership in Lionsbridge and helps ensure the success of the cooperative. To drive business for its member contractors, Lionsbridge partners with top insurance carriers to connect policyholders to experienced contractors in their area that will restore their homes efficiently and effectively. GETTING THE JOB. GETTING IT DONE.
Building the largest cooperative of General Contractors in the industry
CCA Global’s success working with the property insurance industry through its flooring cooperatives has established an effective system to drive more leads to cooperative members. By helping to manage the claims process, Lionsbridge eases stress for contractors, insurance companies and policyholders alike. This allows work to start faster and be completed sooner, giving policyholders a quick return to normal after property damage. GROWING AND IMPROVING WITH LEAPS & BOUNDS In addition to driving more qualified leads to Lionsbridge member contractors, the cooperative also helps
Endorsed by top insurance carriers
contractors improve the quality of their business operations. Member contractors benefit from the opportunity to network with other contractors across the nation to share best practices and insight. This connection is one of the unique benefits of the cooperative business model that can help independent business owners become great independent business owners. Lionsbridge members also benefit from CCA Global’s scale through discounted business operations programs such as credit card processing, financing, and digital marketing tools. These tools can make a significant impact on a contractor’s bottom line and give them a “leg up” on the competition. CREATING THE BEST OF THE BEST Lionsbridge contractors already meet high standards. They take pride in delivering quality service and operating professional businesses. Lionsbridge will take these contractors to the next level with customized training provided through a traditional in-classroom experience as well as effective online courses. Great training will ensure that Lionsbridge contractors have the knowledge they need to run their business and their staff has the training to represent the business well. Lionsbridge works hand in hand with contractors to develop professional marketing materials aimed at promoting expert services to both insurance carriers and policyholders. Lionsbridge also offers guarantees and warrantees that give policyholders peace of mind increasing their trust in a contractor. MAKING A NAME FOR QUALITY CONTRACTORS As Lionsbridge brings on more and more contractors, they will create a growing presence in the home restoration and repair industry. High standards and quality work will strengthen the insurance partnerships already established by Lionsbridge. Quality contractors will have the tools they need to successfully run their independent businesses and take pride in the Lionsbridge name.
LionsbridgeContractorGroup.net
41
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:50 PM Page 42
SOCIAL RESPONSIBILITY | CHOOSE-A-CO•OP | GREEN SELECT
CCA Global Partners
CCA Global Partners® has built its success based on the core values of cooperative businesses. Cooperative businesses have a very positive social and economic impact on local communities. Business owners that are members of cooperatives maintain control over how their business is run. Their interests lie in the communities they do business in — not in corporate offices far away. CCA Global Partners has a long history of supporting local business through our cooperative model with programs to help independent businesses succeed. Now we feel we can further support members of our cooperatives, as well as other cooperatives nationwide, by helping to educate consumers on what cooperative business means. Using the 2012 International Year of the Cooperative as a springboard, CCA launched a movement called Choose A Co-op. The movement utilizes online and social media to spread the message to the public about the benefits of supporting cooperative businesses. Choose A Co-op is generating excitement throughout the cooperative business community and beyond, and CCA will continue to support US
TWORTH
Y
EXPERTS
TR
PENDABLE
42
SPREADING THE WORD ABOUT THE BENEFITS OF COOPERATION
LOCAL
Good, responsible business is not only about providing value and quality. It is also about acknowledging the important role local businesses play in the communities in which we do business. CCA Global Partners® acknowledges this role and makes it a priority to give back to the communities that are the root of our success. Through CCA Global’s unique business model, we have the strength to make a positive impact on important causes. CCA also supports and encourages our franchisees, members and licensees to follow CCA’s lead and support our communities on a local level. The Alan Greenberg Charity Golf Tournament honors CCA’s late co-founder. Since 2003, this fundraising tradition has raised over $1.2 million for the Floor Covering Industry Foundation, which supports those in the floor covering industry who are in need of assistance due to unforeseen changes in their lives. Clearly, at CCA Global, giving back in a significant way is par for the course. CCA Global is proud to support industry partners, and deeply committed to supporting causes that are important to our customers as well as associates. Breast cancer awareness and research is high on our list, and CCA has raised more than $825,000 for those causes in the United States and Canada over the past seven years. Animals are also near and dear to CCA Global’s hearts. They have helped animals — wild and domestic — through partnerships with organizations such as the Save The Tiger Fund, American Humane Association, the Canadian Federation of Humane Societies, the Delta Society and through the Pets for Patriots program. CCA Global franchisees, members and licensees have continued the spirit of giving back with many local initiatives. Our franchisees, members, licensees, and employees support children’s sports teams,
local animal shelters, schools and community organizations through product donations, volunteer time and financial donations. From the bottom up and across the board, CCA Global, along with its franchisees, members and licensees, continues to demonstrate that there’s no place like home and no place more deserving of a helping hand.
DE
ALWAYS REMEMBERING TO GIVE BACK
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:50 PM Page 43
SOCIAL RESPONSIBILITY | CHOOSE-A-CO•OP | GREEN SELECT
ENRICHING THE LIVES OF ENTREPRENEURS
efforts to educate consumers on cooperatives thereby helping to create stronger local business communities nationwide.
ENCOURAGING AND HELPING OTHERS TO FOLLOW IN OUR ECOLOGICAL FOOTPRINTS CCA Global Partners understands our worldwide impact on the environment, which is why we have wholeheartedly embraced the “green movement” through the Green Select program. The Green Select program was designed to show members, franchisees and licensees the importance of championing green products, and to demonstrate how easy it is to make a difference by “going green” in everyday operations — reducing waste, conserving resources and increasing recycling. For a product to earn classification as Green Select, there are several criteria that must be met. It must be recyclable, contain a minimum percentage of recycled material, or be made from a natural, sustainable, quickly renewable resource. The definitions, criteria and green products will be constantly evaluated and updated based on industry changes and technological advances. CCA is steadfast in our mission: to better our environment by our own actions and through our relationships with our member community, suppliers and employees.
CCA is following through on this commitment by educating employees and members on the importance of implementing Green Select standards. We also strongly encourage partnerships and employee volunteerism with environmentally-focused nonprofit organizations. As part of this deep obligation to “greening” our industry and our world, CCA Global pledges to: • Seek ways to expand our exclusive line of Green Select products. • Model a commitment to examine all our business and procurement practices and to acquire and use resources as respectfully and thoughtfully as possible. • Guide our member community to help them operate their businesses in an environmentally-responsible manner. • Partner with our suppliers to help them continue to provide the highest quality and value, with enhanced environmental responsibility. • Mentor our employees and member community, and provide educational resources to help them make environmentally-conscious decisions.
CCAGlobalPartners.com
43
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:50 PM Page 44
Wisdom, expertise, leadership and passion: The CCA Board of Directors.
44
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:50 PM Page 45
BOARD OF DIRECTORS ENRICHING THE LIVES OF ENTREPRENEURS
HOWARD BRODSKY Co-Founder, Chairman, Co-Chief Executive Officer CCA Global Partners
RICK BENNET
LA VONE PIRNER
Co-Chief Executive Officer CCA Global Partners
SANDY MISHKIN
RICHARD RIEZMAN
SUE ALLWEIN
AL SINCLAIR
TOM BREWER
JAN SODERSTROM
STAN GROSSMAN
KEN WEISBACHER
RANDY PACK
SCOTT WENING
CCAGlobalPartners.com
45
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:50 PM Page 46
EXECUTIVE LEADERSHIP
Howard Brodsky Co-Founder, Chairman and Co-Chief Executive Officer CCA Global Partners Rick Bennet Co-Chief Executive Officer CCA Global Partners Charlie Dilks Chief Product Officer CCA Global Partners Bob Wilson Chief Administrative Officer CCA Global Partners Jim Acker Chief Financial Officer CCA Global Partners Steve Pigman President Strategic Partners Group Eric Demaree President Carpet One Floor & Home Scott Wheeler Chief Operating Officer Carpet One Floor & Home
46
CCA Global Partners
Keith Spano President Flooring America
Gregg Garofalo Senior Vice President Lighting One
Jim Duff President Flooring Canada
Scott Barrett President The Bike Cooperative
David Kraeling President ProSource
Barth Getto Co-President BizUnite
Eric Bernstein Chief Operating Officer ProSource
Paul Turner Co-President BizUnite
David Gheesling Chief Executive Officer FEI Group Jay Smith President FEI Group Andrew Shulklapper President The Floor Trader
Krista Eliason President International Design Guild
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:50 PM Page 47
ENRICHING THE LIVES OF
CORPORATE OFFICES
ENTREPRENEURS
CCA Global Partners 4301 Earth City Expressway St. Louis, MO 63045 T) 800.466.6984
ProSource 4301 Earth City Expressway St. Louis, MO 63045 T) 800.466.6984
The Bike Cooperative 670 N. Commercial Street Manchester, NH 03101 T) 800.450.7595
670 N. Commercial Street Manchester, NH 03101 T) 800.450.7595
FEI Group 811 Livingston Court Marietta, GA 30067 T) 800.886.9998
CCA for Social Good 670 N. Commercial Street Manchester, NH 03101 T) 800.450.7595
The Floor Trader/Stone Mountain/GCO 4301 Earth City Expressway St. Louis, MO 63045 T) 800.466.6984
CCA Sports Retail Services 670 N. Commercial Street Manchester, NH 03101 T) 800.450.7595
Carpet One Floor & Home U.S. 670 N. Commercial Street Manchester, NH 03101 T) 800.450.7595 Carpet One Floor & Home Canada 3170 Harvester Road, Suite 101 Burlington, ON L7N 3W8 T) 800.466.6984 Carpet One Floor & Home Australia and New Zealand 8 Ives Street, Unit 3 Murarrie QLD, 4172 Australia T) 001.617.3725.8600 Flooring America 670 N. Commercial Street Manchester, NH 03101 T) 800.450.7595 Flooring Canada 200 G-1215 Henderson Highway, Winnepeg, Manitoba R2G 1L8 T) 800.208.2629
International Design Guild 670 N. Commercial Street Manchester, NH 03101 T) 800.450.7595
Innovia Community Management Cooperative 670 N. Commercial Street Manchester, NH 03101 T) 800.466.6984
Lighting One 4301 Earth City Expressway St. Louis, MO 63045 T) 800.466.6984 Lionsbridge Contrator Group 4301 Earth City Expressway St. Louis, MO 63045 T) 800.466.6984 BizUnite 670 N. Commercial Street Manchester, NH 03101 T) 866.623.5784 F) 603.628.2374
CCAGlobalPartners.com
47
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:50 PM Page 48
CCA GLOBAL PARTNERS TERMS AND CONDITIONS CCA Global Partners, Inc. (CCA Global), owns or is affiliated with the companies described more fully within this Annual Review. For purposes of the Annual Review, each of these companies is referred to as an “affiliated company.” Collectively, these companies are referred to as “affiliated companies.” Either CCA Global or its affiliated companies have relationships with independently-owned and operated stores. Each store is a member of CCA Global, a member of a cooperative managed by an affiliated company, a licensee of an affiliated company, or a franchisee of a franchisor that is an affiliated company. For purposes of the Annual Review, “participant” or “participating stores” refers to each independently-owned and operated store, based on its legal status as a member, licensee or franchisee, even if the reference in the Annual Review does not distinguish among these different legal statuses. The Annual Review may contain forward-looking statements. Past performance is not a guarantee of future results. Actual results may differ materially from past results or results discussed herein due to causes including, but not limited to, changes in general economic trends, changes in local market conditions and competitive factors.
48
CCA Global Partners
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:52 PM Page 49
AR2013-Revised-V2-Offsett_AR2010_Interior and Cover 8/15/13 4:52 PM Page 50
®
CCA Global Partners | 800.466.6984 | CCAGlobalPartners.com
©2013 CCA Global Partners, Inc. All Rights Reserved.