St. Catherine of Siena Hospital Patient Guide - English

Welcome to Catholic Health Patient Guide

chsli.org/st-catherine-siena-hospital

Catholic Health is here for you Keeping Long Islanders healthy has been our calling since we welcomed our first patients more than a century ago. While in our care, you can expect outstanding medical, surgical and nursing services—all delivered with the highest level of human compassion.

This patient guide will help answer some commonly asked questions regarding hospital services. We recommend you keep it handy and have a family member review it with you. Should you have any questions, just ask us. Your doctors, nurses and housekeeping staff are all here to make your stay with Catholic Health as comfortable and as restorative as possible.

As a faith-based health care organization, Catholic Health offers a unique approach.

We treat our patients in their totality: the body, mind and spirit. Simply put, it is all about you, our valued patient.

Patrick M. O’Shaughnessy, DO, MBA President and CEO Catholic Health

Our Pastoral Care Department, made up of chaplains and support staff spanning a variety of faith traditions, is available to you whenever you wish.

No matter where you access our care—whether at our hospitals, our ambulatory care practices, rehabilitation centers, home care or telehealth services—the Catholic Health team will always work to earn your trust.

Please accept our best wishes for your earliest return to good health.

Caring for You. All of You. Welcome to a health system focused solely on you. One that believes you should never have to sacrifice individual attention for innovative treatments. And one that understands that there’s a big difference between simply providing care and truly caring.

At Catholic Health, everything we do starts with you and your health.

Find a Catholic Health physician near you: (866) MY-LI-DOC or visit chsli.org/find-a-doctor

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Patient Guide

Welcome to St. Catherine of Siena Hospital St. Catherine of Siena Hospital, a proud member of Catholic Health and the healing ministry of the Diocese of Rockville Centre, is located on the north shore of Long Island and is a non-profit, 296-bed community hospital, serving the residents of Smithtown and surrounding communities for decades.

Our highly skilled team of physicians, nurses, professional and support staff are dedicated to ensuring that patients receive the highest quality of care. We offer a broad range of clinical services, including emergency medicine, cardiovascular care, bariatric surgery, robotic-assisted surgery, neurosurgery, wound care, breast health, urology, dialysis services, behavioral health, and acute inpatient adult medical care. For a full listing of our programs and services, please visit chsli.org/st-catherine-siena-hospital.

Declan Doyle President St. Catherine of Siena Hospital

St. Catherine has received prestigious recognition from the American Heart Association/American Stroke Association with a Gold Plus Quality Achievement Award for outstanding stroke care and Target: Type 2 Diabetes Honor Roll recognition.

In addition, St. Catherine earned the National Accreditation in Breast Care; accreditation from the American College of Radiology for breast ultrasound and breast imaging; and, Geriatric Emergency Department accreditation from the American College of Emergency Physicians, Endoscopy Center of Excellence from the American Society for Gastrointestinal Endoscopy, and Bariatric Comprehensive Center Accreditation from the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program.

St. Catherine also has achieved The Joint Commission Disease Specific Accreditations for sepsis, palliative care and stroke care.

We are also delighted that St. Francis Heart Center has opened a dedicated Chest Pain Unit at St. Catherine of Siena Hospital, allowing Suffolk County residents to receive the same quality cardiovascular care closer to home. Led by a team of nationally-renowned cardiologists, St. Francis Heart Center at St. Catherine is specifically for those who present with acute chest pain. Patients will be seen quickly by a physician and receive an EKG within minutes. The individual’s condition will be evaluated using the H.E.A.R.T. scoring method: History, Electrocardiogram (ECG), Age, Risk factors and levels of Troponin, ensuring customized, efficient and effective treatment. Based on the patient’s score, St. Francis physicians will determine the level of criticality and treatment options.

This patient guide has been compiled in an effort to answer any questions you may have about the hospital and services we provide. It explains your rights and responsibilities as a patient, visiting hours, insurance matters and other facts that may be useful to you, your family and visitors.

If there is anything we can do to better serve you or make you more comfortable during your stay, please let us know immediately. If you have any additional questions or comments about your care or treatment, please feel free to speak to your nurse, physician or patient representative. If you have an issue that is not resolved, please contact the Patient Advocacy Program at (631) 862-3251.

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Contents Before your admission 5 What to bring 5 What not to bring

During your stay

8 Hospitalist program 8 Symptom Management and Supportive Care Service (Palliative Care) 8 Hand hygiene

Your rights & policies 11 Patients’ Bill of Rights 12 Parents’ Bill of Rights

Hospital policies & practices

5 Your room

8 Fire drills

5 Calling your nurse

Preparing for discharge

5 Quiet time

9 Care management & social work

14 Ethical and Religious Directives

6 Electrical appliances

Visitor information

Resources

6 Dining services

10 Visiting guidelines

7 Patient television/telephone use

10 Root & Sprig Fast-Casual Restaurant

7 Your patient identification band

10 Gifts for patients

6 During the night

7 Smoking 7 Banking 7 Pastoral care

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Patient Guide

13 Privacy and health information 14 Advance directives

15 Helpful phone numbers 16 Catholic Health MyChart

Before your admission What to bring

• A list of any medications you are taking (please include prescription or over-the-counter medications, vitamins, nutritional supplements and herbal products) • A list of allergies • Personal items such as toothpaste, a toothbrush, a comb, a brush, shampoo, deodorant and soap • Eyeglasses, hearing aids and dentures, as needed (these items should be kept on your bedside table when not in use; we will provide a special denture container for safekeeping) • Important phone numbers • Insurance information • Photo identification, such as a driver’s license • Health Care Proxy (if you do not have one completed already, a form is provided in this packet for your use)

What not to bring

• Money (except, perhaps, enough cash to cover telephone/ TV costs and minor items), credit cards, wallet or purse contents • Jewelry, watches or other valuables (any personal valuables that you bring must be stored in the hospital safe, and you will be given an itemized receipt; please ask your nurse for details) • Medication of any kind, unless otherwise instructed by your physician (any required medications will be dispensed by St. Catherine of Siena’s pharmacy) • Electrical appliances

During your stay Your room

At St. Catherine of Siena, patient rooms are grouped by medical specialties, such as surgery, internal medicine and obstetrics. Every effort is made to place you in the unit corresponding to your diagnosis. Please note that medical insurance does not usually cover the cost of a private room.

Calling your nurse

A button to call your nurse is located at your bedside. When you press the call button, the nursing station is alerted and a staff member will respond as soon as possible.

Quiet time

To promote better healing, we foster daily, hospitalwide quiet time periods, between 3:30 pm and 5:30 pm.

The beginning of quiet time is indicated by an overhead announcement. While families and friends are still welcome during these hours, they may want to reserve this time for you to rest. If they do visit during quiet time, they can best assist you and neighboring patients by turning off cell phones and speaking quietly.

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During your stay During the night

To ensure a quiet and comfortable nighttime environment while in the hospital, we activate another hospital-wide quiet period each evening at 10:00 pm, extending until 6:00 am the next morning. During this time, staff lower their voices and dim the lights. Nighttime rounds include making each patient comfortable, lowering television volume and closing doors to minimize noise. Every effort is made to ensure that you get a good night’s rest. Because we realize that hospitals can be noisy places and, despite our best efforts, even small sounds can seem amplified at night, your nurse can provide you with a set of earplugs and a sleep mask.

Electrical appliances

Most electrical appliances can pose a fire hazard, because they are not grounded for use in a hospital environment.

To maintain a safe environment, minimize the risk of any device interfering with our clinical equipment or interrupting any patient care, the following are not permitted: electric hair curling or straightening devices, portable TVs, CD players, electric heating pads, extension cords, electronic toys and games and computers. Cellular telephones may be used only in designated areas of the hospital.

Dining services

Nutrition is the foundation from which health is derived, providing an essential building block for healing. Wholesome, nourishing and well-balanced meals are important to your treatment and recuperation. Your doctor, in collaboration with our team of registered dietitians, will prescribe a diet suitable for your medical nutrition needs and St. Catherine of Siena’s Department of Nutrition and Food Services will provide you with healthy, homemade meal options.

Our call center staff is specifically trained to ensure that the food you select is permitted on your diet and if your selection is not approved, they will be happy to suggest an alternative item. Your meal will then be prepared fresh and served to you within 45 minutes of your request. Additionally, you have the option to request your meal order(s) at a time more convenient for you when calling ahead.

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Patient Guide

Please be sure to inform the call center of any specific dietary preferences or food allergies that you may have when requesting your meal so that we may accommodate your specific needs.

To order your meal, please call extension 3333 between 6:30 am - 6:30 pm.

Please call at least one hour before you would like your meal delivered.

Open the camera app on your phone and scan this code to access our online menu or visit: chsli.org/menu

Patient television/telephone use St. Catherine of Siena Hospital, in conjunction with TVR Communications, offers in-room entertainment packages for cable television, new movies, OnDemand videos and unlimited local calling. Patients may activate services from their bedside telephone or remotely 24 hours a day, 7 days a week. Dial 3344 or (631) 862-3344, follow the prompts and a live call center agent will assist you.

Your patient identification band After admission to the hospital, a patient identification band will be placed on your wrist. It contains important information about you and will help the staff to best meet your individual needs. Please wear it throughout your stay. If it is uncomfortable, is removed, or falls off, let your nurse know immediately. The band will be checked often during your stay, especially when blood is taken, or medications are dispensed. In addition to checking your identification band, you will be asked your name and date of birth repeatedly throughout your stay. This is done for identification purposes and to ensure your safety.

Pastoral Care

At St. Catherine of Siena Hospital, the pastoral/spiritual care staff plays an integral role on the interdisciplinary health care team. In complement to medical treatment, they provide comfort, counsel, and compassionate support to patients, their families, and loved ones of all faith traditions.

Additionally, sacramental ministry is available to patients of the Roman Catholic tradition, as well as prayer and devotional materials for persons of all religions. The daily Mass is televised at 12:00 pm from our chapel on Channels 3 or 6. For additional information, please call the Pastoral Care Department at (631) 862-3104 or ext. 3104.

A chaplain is available to offer pastoral/spiritual care throughout the hospital. If you have not had an opportunity to speak with a chaplain, please ask your nurse to contact the Pastoral Care Department on your behalf.

A Roman Catholic chapel is located on the first floor of the main building.

Smoking

For the well-being of patients, visitors and staff, St. Catherine of Siena Hospital is entirely smoke-free, with smoking prohibited anywhere on our premises or at any other Catholic Health facility. This includes tobacco products as well as e-cigarettes, vapes, and other tobaccofree smoking products. Please speak to your doctor about prescribing a nicotine patch, if necessary. The following resources are also available: • “NY QUITS” (1-866-697-8487) Smokers’ Quitline • Suffolk County Department of Health Services, Office of Health Education: Smoking Cessation, (631) 853-3162 or suffolkcountyny.gov/health • The hospital hosts programs such as “Learn to Be Tobacco-Free” classes (developed by the Suffolk County Department of Health). Please call (631) 853-2928 for information.

Banking

For the convenience of patients and visitors, an automated teller machine (ATM) is located in the main lobby.

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During your stay Hospitalist program

Hospitalists are physicians trained in internal or family medicine who specialize in caring for patients in the hospital.

Hospitalists only see patients within the hospital, are onsite at the hospital daily and are available 24 hours a day, 7 days a week. They manage all aspects of a patient’s medical treatment from the time of admission until the time of discharge, working in collaboration with the patient’s primary doctor. They update the patient’s primary care doctor on any changes in condition that occur during the hospital stay.

The hospitalist in charge of your care will see you at least once every day, and can even see you more than once a day, if needed, to quickly follow up on your tests and adjust your treatment plan. To speak with your hospitalist while you are in the hospital, you can ask your nurse to call the doctor. If your dedicated hospitalist is not on duty, then another hospitalist will be able to help you.

Symptom Management and Supportive Care Service (Palliative Care) Symptom Management and Supportive Care Service (Palliative Care) is a medical specialty that helps patients and their families facing a serious illness, providing expert assistance during a difficult time. The Palliative Care Program at St. Catherine of Siena Hospital offers guidance and support to patients so they may better understand complex medical information and personal choices for medical care at any stage of illness. An experienced team of specialists helps manage symptoms such as pain, nausea, fatigue, depression and anxiety, supporting both the patient and family wishes Pain Measurement Scale throughout the process.

No pain

No hurt

Mild pain

Hurts little bit

Moderate pain

Hurts little more

Hurts even more

Severe pain

Hurts whole lot

Worst pain possible

Hurts worst

The Symptom Management and Supportive Care Service Program is often confused with hospice care. Hospice care is a type of palliative care specifically meant for those approaching the last stages of life, when curative treatment is no longer sought. The Symptom Management and Supportive Care

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Patient Guide

Service, however, can help at any stage of serious illness, can be initiated at any time (from the time of diagnosis to advanced disease), and is often given alongside a curative treatment plan.

Hand hygiene

Hand washing is the most important and simplest way to help reduce the spread of infection. There are two acceptable ways to clean your hands: using soap and water or using waterless hand gel, available in dispensers throughout the hospital. Don’t hesitate to remind anyone entering your room, including visitors and staff, about the necessity of hand hygiene, especially if you think a member of the staff may have forgotten to clean his/her hands before touching you or something used in your care, such as equipment or medicine.

Staff members should always wash their hands prior to and after direct patient contact, before serving food or administering medication, after helping patients use the bathroom or commode and whenever gloves are removed.

Fire drills

We conduct fire drills from time to time. Should you hear an alarm, stay where you are. In an actual emergency, hospital staff will instruct on what to do.

Preparing for discharge Soon after admission, you’ll meet your care manager and social worker to discuss how long your anticipated hospital stay and services you may require for post-hospital care.

The care manager and social worker on your unit will offer information, assistance and guidance to you and your family.

They will also advise you about our discharge procedures when it’s time for you to leave the hospital.

Care management & social work Care managers are an integral part of a patient’s health care team. They help safely move patients through their phases of care from admission to discharge, in coordination with the clinical team and patient. Care managers will make appropriate referrals to rehabilitation facilities and nursing homes along with referrals to home health care providers for assistance with home care or with procuring medical equipment for patients who are returning home after discharge.

A care manager will:

• Ensure that all plans for a patient’s discharge are covered by their insurance, or discuss private pay when needed • Assist with setting up transportation when appropriate • Work in conjunction with the social worker to place a patient and when any disposition issues arise • Set up necessary appointments if the patients’ condition requires immediate physician attention following discharge • Make sure that home care agencies order the necessary equipment for the home from a durable medical equipment company • Provide utilization reviews to the insurance companies • Provide education to patients and act as a liaison to their physicians

What does a social worker do?

Social workers are valuable resources for patients and their families. They provide social, emotional and medical support as patients transition from the hospital to their next care setting. If skilled nursing or rehabilitation services are required, social workers will assist with placement. They will also make sure patients have all of the resources they need to safely and successfully return home. Our social workers focus on finding the optimal post-discharge destination and services for each patient.

A social worker will:

• Make suggestions and provide lists of support groups, drug and alcohol treatment facilities, psychiatric care, shelters, hospice centers, etc.

• Connect patients to the appropriate provider of choice, including in-network Catholic Health facilities, for continuing health care after leaving the hospital • Support patients as they transition from admission to discharge and post-hospital care

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Visitor information Visiting guidelines

To provide a restful and safe environment, we ask your visitors to follow these guidelines during your hospital stay: • Do not visit if they have a cold, sore throat, fever or other illness • Avoid noisy, disruptive behavior to help respect the healing of all patients • Ask before bringing food, drinks or other items like balloons, flowers or perfume as they might trigger allergies • Wash their hands before entering patient rooms and when leaving rooms • Make sure all children have a supervising adult with them at all times Please ask your nurse about specific visiting hours for your unit as times may vary.

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Patient Guide

Root & Sprig Fast-Casual Restaurant

Located in the hospital's main lobby, Root & Sprig offers a diverse and flavorful menu of healthy dietary selections that include vegan, vegetarian, and gluten-free options. Diners can choose from breakfast and lunch items, including eggs, soups, salads, coffee and beverages.

Gifts for patients

Flowers can be delivered to patient rooms. Please note, flowers are not permitted in the Intensive and Critical Care Units.

Your rights & policies Patients’ Bill of Rights

For more information about your rights, ask for the “Your Rights as a Hospital Patient in New York State” brochure. If you have questions about your patient rights and responsibilities, contact (631) 862-3251.

As a patient in a hospital in New York State, you have the right, consistent with law, to: 1. Understand and use these rights. If for any reason you do not understand or you need help, the hospital MUST provide assistance, including an interpreter.

2. Receive treatment without discrimination as to race, color, religion, sex, gender identity, national origin, disability, sexual orientation, age or source of payment.

3. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.

4. Receive emergency care if you need it.

5. Be informed of the name and position of the doctor who will be in charge of your care in the hospital.

6. Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.

7. Identify a caregiver who will be included in your discharge planning and sharing of post-discharge care information or instruction.

8. Receive complete information about your diagnosis, treatment and prognosis.

9. Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.

10. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet “Deciding About Health Care—A Guide for Patients and Families.”

11. Refuse treatment and be told what effect this may have on your health.

12. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.

13. Privacy while in the hospital and confidentiality of all information and records regarding your care.

14. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.

15. Review your medical record without charge and obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.

16. Receive an itemized bill and explanation of all charges.

17. View a list of the hospital’s standard charges for items and services and the health plans the hospital participates with.

18. Challenge an unexpected bill through the Independent Dispute Resolution process.

19. Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response.

If you are not satisfied with the hospital’s response, you can complain to the New York State Health Department.

The hospital must provide you with the State Health Department telephone number.

20. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.

21. Make known your wishes in regard to anatomical gifts.

Persons sixteen years of age or older may document their consent to donate their organs, eyes and/or tissues, upon their death, by enrolling in the NYS Donate Life Registry or by documenting their authorization for organ and/or tissue donation in writing in a number of ways (such as a Health Care Proxy, will, donor card, or other signed paper).

The Health Care Proxy is available from the hospital.

Source: Public Health Law(PHL) Section2803 (1)(g), Patient’s Rights; 10 NYCRR Sections 405.7, 405.7(a)(1), and 405.7(c)

If you would like to speak with someone regarding the care you have received, please contact the Patient Advocate office at (631) 862-3251.

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Your rights & policies Parents’ Bill of Rights As a parent, legal guardian or person with decision-making authority for a pediatric patient receiving care in this hospital, you have the right, consistent with the law, to the following: 1. To inform the hospital of the name of your child’s primary care provider, if known, and have this information documented in your child’s medical record.

2. To be assured our hospital will only admit pediatric patients to the extent consistent with our hospital’s ability to provide qualified staff, space and size appropriate equipment necessary for the unique needs of pediatric patients.

3. To allow at least one parent or guardian to remain with your child at all times, to the extent possible given your child’s health and safety needs.

4. That all test results completed during your child’s admission or emergency room visit be reviewed by a physician, physician assistant, or nurse practitioner who is familiar with your child’s presenting condition.

5. For your child not to be discharged from our hospital or emergency room until any tests that could reasonably be expected to yield critical value results are reviewed by a physician, physician assistant, and/or nurse practitioner and communicated to you or other decision makers, and your child, if appropriate. Critical value results are results that suggest a life-threatening or otherwise significant condition that requires immediate medical attention.

1. For your child not to be discharged from our hospital or emergency room until you or your child, if appropriate, receives a written discharge plan, which will also be verbally communicated to you and your child or other medical decision makers. The written discharge plan will specifically identify any critical results of laboratory or other diagnostic tests ordered during your child’s stay and will identify any other tests that have not yet been concluded.

2. To be provided critical value results and the discharge plan for your child in a manner that reasonably ensures that you, your child (if appropriate), or other medical decision makers understand the health information provided in order to make appropriate health decisions.

3. For your child’s primary care provider, if known, to be provided all laboratory results of this hospitalization or emergency room visit.

4. To request information about the diagnosis or possible diagnoses that were considered during this episode of care and complications that could develop, as well as information about any contact that was made with your child’s primary care provider.

5. To be provided, upon discharge of your child from the hospital or emergency department, with a phone number that you can call for advice in the event that complications or questions arise concerning your child’s condition.

Source: Public Health Law (PHL) Section 2803(i)(g) Patients’ Rights 10NYCRR, Section 405.7

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Patient Guide

Hospital policies & practices Privacy and health information

You have privacy rights under federal and state laws that protect your health information. These laws allow you to access your health information, and set rules and limits on others who can access your health information.

Who must follow this law?

• Doctors, nurses, pharmacies, hospitals, nursing homes and other health care providers and their vendors • Health insurance companies, HMOs and employer group health plans • Certain government programs that pay for health care, such as Medicare and Medicaid

What information is protected?

• Information put in your medical records

• Conversations between your doctors, nurses and others regarding your care • Information about you in your health insurer’s computer system • Bill information • Most other health information about you held by those who must follow this law

What rights do you have over your health information?

Providers and health insurers must comply with your right to: • Ask to see and get a copy of your health records • Have corrections added to your health information

What are the rules and limits on who can see and receive your health information?

To make sure that your health information is protected in a way that does not interfere with your health care, your information can be used and shared: • For your treatment and care coordination • To pay doctors and hospitals for your health care • With family, friends or others you identify who are involved with your health care, unless you object • To make sure doctors give good care and nursing homes are clean and safe • To protect the public’s health such as by reporting when the flu is prevalent in your area • To make required reports to police, such as reporting gunshot wounds

Without your written permission, your provider cannot:

• Give your health information to your employer • Use or share your health information for marketing or advertising purposes • Share private notes about mental health counseling

Right to complain

If you believe your privacy rights are being denied, you can contact our Patient Advocacy Program at (631) 862-3251 or our Privacy Officer at (631) 862-3516, or you can file a complaint with the hospital, the Joint Commission (see box below), your health insurer or the U.S. government.

• Receive a notice that tells how your health information may be used and shared • Decide if you want to give permission to share your information

Compliance Program The Hospital is committed to providing the best care for patients, and that includes a Compliance Program which is designed to prevent and detect fraud and abuse based on federal, state and local regulations. For more information about St. Catherine of Siena’s Compliance Program, please contact our Compliance Department at (631) 784-7204.

You may also call our confidential—and anonymous— Compliance Helpline at (866) 272-0004.

The Joint Commission and reporting a complaint If you need to report a patient safety concern or file a complaint, contact: Office of Quality and Patient Safety The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181 jointcommission.org/contact-us/ (630) 792-5800

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Hospital policies & practices Advance directives

Ethical and Religious Directives

You do not need a lawyer to fill out an advance directive.

If you have already filled one out when you enter the hospital, be sure to give a copy to the Admissions Office or to your physician or nurse. Ask your care manager if you would like more information about these options.

If a conflict arises between you and a member of the care team, the hospital or those involved in your care about treatment decisions, or difficult ethical questions come up, the hospital can assist you, your family and other loved ones by providing a social work or ethics consult.

Health Care Proxy

You can first try to discuss the conflict or question with your attending physician. Sometimes he/she can provide medical information that clarifies the concerns and alternatives.

One of the most important decisions you can make about your care is to fill out an advance directive in case you can no longer speak for yourself. Advance directives are documents that let others know who will decide about your treatment and your wishes about the type of care you want. They will only be used if you become unable to make health care decisions for yourself.

This is a legal form that enables you to appoint someone you trust to make treatment decisions. Unless you state otherwise, the person you appoint—your health care agent— can make all decisions to consent to or refuse treatment, including life-sustaining measures. The hospital can provide a copy of the proxy form if you would like to fill one out. You should discuss your treatment wishes with the person you appoint, with your health care providers, and with family members or other loved ones who may be involved in your care. The Health Care Proxy will only take effect once you can no longer make decisions for yourself. A Health Care Proxy covers only treatment decisions. It does not cover financial decisions or payment for your care.

Living Will

A living will is a statement of your treatment wishes.

It can be on a living will form or in other writing. It can include your wishes about any treatment, including the use of resuscitation (CPR) if your heart stops or a ventilator if you stop breathing. If you have appointed a health care agent, as discussed above, the living will provides guidance to your agent about your wishes.

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Patient Guide

Catholic Health provides care to all patients in accordance with the Ethical and Religious Directives for Catholic Health (“Directives”). In certain instances, health care decisions by or for a patient may conflict with the Directives.

In those cases, patients or those authorized to decide for them will be told about the conflict, their rights under the circumstances, and steps that can be taken in such cases.

If you feel that your ethical concerns have not been addressed or a conflict continues, you can speak to the nurse or nurse manager and request an ethics consultation. You can also call the Patient Advocacy Program at (631) 862-3251 for assistance.

If those steps do not resolve your concern, you can seek a consultation by the hospital Ethics Committee. The Ethics Committee includes individuals with different expertise (physicians, nurses, pastoral care) who provide advice and information in individual cases. Unless specifically required by law, the Ethics Committee does not make a decision but seeks to be a resource to resolve ethical questions and conflict.

Resources Helpful phone numbers Main...............................................................(631) 862-3000

Physician Referral Line...............................(631) 870-3444*

Billing.............................................................(888) 681-1749* * Number cannot be accessed within the hospital by dialing the last four digits.

Calling from inside the hospital? Dial the last four digits only.

Dialysis (Renal Center)................................(631) 862-3707

Pharmacy......................................................(631) 862-3020

Emergency Department............................(631) 862-3111

Physical Therapy.........................................(631) 862-3530

Endoscopy Suite..........................................(631) 862-3636

Pre-Surgical Testing....................................(631) 862-3509

Food and Nutrition.....................................(631) 862-3010

Psychiatry: 1 North....................................(631) 862-3150 3 East.......................................(631) 862-3760

Intensive Care Unit (ICU)............................(631) 862-3535 Laboratory and Pathology........................(631) 862-3050 Nursing & Rehabilitation Care Center .....(631) 862-3900 Orthopedic Surgery and Podiatry...........(631) 863-1007 Palliative Care..............................................(631) 862-3646

Radiology......................................................(631) 862-3222 Sleep Disorders Center...............................(631) 862-3850 Social Work...................................................(631) 862-3510 Women’s Health and Outpatient Diagnostic Pavilion................(631) 862-3545

Pastoral Care................................................(631) 862-3104

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Resources Catholic Health

MyChart

Connect with Catholic Health through your own patient portal at mychart.chsli.org Review your discharge papers for a 30 day access code and directions on how to signup for MyChart. This free patient portal will connect you to your medical information and even allow you to message your doctor’s office online.

Once the portal is set-up you will be able to:

View your test results

Pay your bill and view your statements

Request a prescription refill

Communicate with your doctor’s office via online messaging

Schedule and view your appointments

Begin checking in for your appointment online

Review your health summary and other health information

Access and submit updates to your personal and health information

Urgent Medical Matters: Please do not use to send any messages requiring urgent attention. For urgent medical matters, call 911.

FAQs and Patient Guide: Please see FAQs and Patient Guide at: mychart.chsli.org/MyChartProd/MyChart_PatientQuickStartGuide.pdf Technical Support: Please contact the Catholic Health MyChart Service Desk at (631) 465-6100 for assistance.

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Notes

St. Catherine of Siena Hospital

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50 Route 25A Smithtown, NY 11787 (631) 870-3444

Our Mission We, at Catholic Health, humbly join together to bring Christ’s healing mission and the mission of the mercy of the Catholic Church expressed in Catholic health care to our communities.

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