If something has gone wrong or if you think that Cartrefi Conwy has failed to do something, please use this form to tell us about it. Please tell us as much as you can about your complaint; this will help us when we look into it. It is also very important that you tell us what you think we should do to put things right for you.
A
Your Details (this is the person we will contact about the complaint) Name
Address and Postcode Home Phone Number Mobile Phone Number E-mail Address
Getting in Touch How would you prefer us to contact you? E-mail
Letter
Home Phone
Mobile Phone
In Person
When is the best time for us to contact you?
Making a complaint on behalf of someone else The person who experienced the problem should normally fill in this form. But, if you are filling in this form for someone else, please give their details in section B. We will need to satisfy ourselves that the person concerned is happy for you to act on their behalf so we might need to contact them before we take the complaint forward.
B
Their Details Name
Address and Postcode Phone Number Your Relationship Why are you making the complaint for them?