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COMPANY SUMMARY
Company History
Pesta Analysis
Current Status
Swot Analysis
Aaker Brand Planning
Kapferer’s Prism
Keller’s Pyramid
Tribal Marketing PART 1
Market Overview
Market Size Competitive Landscape
Future Market Trends
Customer Segments
Future Consumer Trends
Assessment
Current Status
Future Growth Status
Cannata’s Diamond
Timeline
We navigate Cartier’s brand heritage and study its global state, identity, and the different aspects of the brand to elaborate a clear framework Examining the luxury segments, competition, trends, future growth conditions, and the realm of the mental and market space, we conducted a strategic evaluation of the landscape to chart a roadmap that extends to 2034 for maximizing brand equity based on Cannata’s Diamond strategies, while continuing to be the symbol of excellence, innovation, and timeless beauty
In 1899, Louis-François' grandsons, Louis, Pierre, and Jacques Cartier, moved the flagship store to the prestigious Rue de la Paix in Paris. This strategic relocation placed Cartier in the heart of the city's luxury district, attracting elite clientele and solidifying its reputation as a purveyor of fine jewelry
The quality of craftsmanship and attention to detail established Cartier as a reputable jeweler among the French aristocracy. He established a business that became the pioneer in luxury jewelry, setting the stage for Cartier’s reputation for excellence and authenticity (which greatly influenced the brand awareness pillar)
In 1856, Cartier received his first royal warrant from Princess Mathilde Bonaparte, the niece of Napoleon Bonaparte, establishing its reputation among the elite it greatly influenced the brand's density .
In 1899, Louis-François' grandsons, Louis, Pierre, and Jacques Cartier, moved the flagship store to the prestigious Rue de la Paix in Paris. This strategic relocation placed Cartier in the heart of the city's luxury district, attracting elite clientele and solidifying its reputation as a purveyor of fine jewelry(further increase in brand awareness)
In 1901, Cartier’s reputation was further enhanced by its association with royalty, as it became the official jeweler of kings and queens, including King Edward VII of England and Tsar Nicholas II of Russia
Not long after, Cartier had established branches in London (1902), New York (1909), and St. Petersburg (1912), catering to the demand for luxury goods among elites across the globe These international outposts helped Cartier gain recognition as a truly international luxury brand (these decisions impacted the brand awareness pillar by giving the brand more exposure, as well as, adjusting their product offerings)
During World War II, like many luxury brands, Cartier faced significant challenges. The war disrupted much of their production process, including international trade and posed threats to the safety of their employees and assets. Cartier's operations were also affected, as the war disrupted supply chains and limited access to scarce metals and stones. Additionally, many of Cartier’s clients were impacted by the war, leading to a decline in demand for luxury goods
Following World War II, Cartier went through a major resurgence in creativitythis introduced new designs and expanded their product offerings to include watches and fragrance
Between the years of 1945 and 1970, their post-war innovations revitalized the brand, appealing to a broader audience while maintaining its exclusive essence
Since being introduced to what’s known as the “Internet”, in the early 2000s, Cartier has embraced the emerging digital world of technology. Especially social media, which they use to engage with consumers and showcase its heritage, classic craftsmanship, and latest collections. Today, the brand also focuses on sustainability and corporate social responsibility initiatives- which have impacted their production processes and their appeal to different niches in luxury fashion
Over the years, Cartier's adjustment to the brand has increased visibility and accessibility. Furthermore, their commitment to sustainability speaks to their socially conscious consumers, which in turn further strengthens Cartier’s timeless brand image and contributes to the consumer’s brand loyalty
Monarchy and Aristocracy: During the time of Cartier's founding in 1847, France was under the rule of a constitutional monarchy. The political landscape was characterized by the influence of the aristocracy, who were often patrons of luxury goods. Cartier's success was intertwined with its ability to cater to the tastes and preferences of the French elite. At this point, the Cartier brand became very appealing to the bourgeois class
Colonial Expansion: France was actively engaged in colonial expansion during the 19th century. This provided Cartier with access to authentic materials like rare metals, gemstones and materials from around the world, which played a crucial role in the brand's designs and offerings.
Industrial Revolution: The Industrial Revolution was during the 19th century, leading to significant econo Cartier benefited from the rising wealth of the bourg sought luxury goods as symbols of status and wealt with the decreasing influence of the Bourgeoisie cla job opportunities for the working class promised by differences in economic classes began to shift. Wea wanted to display their class, and a successful revolu economic success more accessible to the working c didn’t usually focus on style in class had the opportu
Global Trade: The expansion of global trade routes importation of materials such as diamonds, rubies, a Cartier utilized in its jewelry creations. Access to the helped Cartier establish itself as a premier luxury bra
Rise of Bourgeoisie: The emergence of a wealthy middle class created a new market for luxury goods. Cartier positioned itself to appeal to this growing segment of affluent consumers by offering high-quality, exclusive jewelry designs. At this point, coming from a revolution, the upper classes were forced to find means of retaining their social status. Being a member of the Bourgeoisie came with less political power, but social power remained
Changing Social Norms: The 19th century saw shifts in social norms and customs, particularly regarding fashion, leisure and personal adornment. Cartier capitalized on these changes by creating innovative and trend-setting jewelry designs that appealed to evolving tastes. In 1867, the French government granted expanded freedoms to the press, which allowed more voices and free thought on social matters
Advancements in Jewelry Making: Technological advancements in the production of jewelry, like new techniques for gemstone cutting and metalworking, enabled Cartier to produce intricate and elaborate designs. This set Cartier apart from its competitors and contributed to its unique craftsmanship and quality reputation. During this period, Paris was center stage for global innovation in the late 1800s, even hosting the World Expo in 1878
Transportation and Communication: Improvements in transportation and communication networks facilitated Cartier's ability to source materials from distant locations and reach customers across the globe. This allowed the brand to expand its reach and establish itself as an international luxury powerhouse
Art Movements: Cartier drew inspiration from various artistic movements of the time; including Art Nouveau and Art Deco. Starting in the 1910s, but especially during the Roaring 20s and the 30s, Cartier put into work a brilliant brand strategy- to embrace the art world around. This was the start of flowing lines, natural motifs and bold, geometric designs that reflected the aesthetics of the time. This was the period in which iconic pieces like the Tutti Frutti jewelry and the Cartier Tank watch were introduced. Ultimately, Cartier's Art Deco designs became the epitome of elegance and class- with an artistic touch
Craftsmanship as Art: Cartier elevated jewelry making to an art form, employing skilled artisans and craftsmen to create pieces that were not only beautiful but also technically innovative. This fusion of artistry and craftsmanship contributed to Cartier's reputation as a purveyor of fine jewelry
Ownership: Richemont Group
Locations: 200+ boutiques across the world
Motto: Never imitate, always innovate
Vision Statement: This vision enables a creative territory that is shaped around a unique style. From jewelry and fine jewelry to watchmaking and perfumes: Cartier's creations symbolize the fusion of exceptional savoir-faire and timelessness
Values: Creativity, freedom, sharing and excellence
OSQuality craftmanship
Global presence
Responsible sourcing of materials
Iconic and recognizable products
Positive Online Experience
Pricing power
Natural gemstones and diamonds
WSlowed innovation, specifically within men's categories and watches
Aged brand connotations
Vertical integration to purchase
materials
Targeting Millenial consumers
Protection on future proprietary designs
Innovation in the online consumer experience
TFuture struggles to source materials
Counterfeit products in the market (specifically Love bracelet)
Increasing popularity of lab-grown diamonds
BRAND AS PRODUCT Love
Just
French heritage
Cultural dialogue
Details Craftsmanship Customization Heirlooms
BRAND AS ORGANIZATION
Savoir-faire Creativity Passion Sustainable Empowering Excellence
BRAND AS PERSON BRAND AS SYMBOL
Physical
Trinity/three rings
Love bracelet
Panther
C de Cartier logo
Relationship
Respect
Cultivate
Enlighten
Committed
Personalized
Reflection
High
Affluent
Elegant
Daring
Appreciates
JUDGEMENTS
PERFORMANCE
*Sources: Richemont
RESONANCE
Events and exhibitions
AR experience on website
Exquisite store service
Product placement in films
Social media, advertising, and CRM
Reliable
Excellence
Open-mindedness
Curiosity
Love
Bond
Surprise
Happiness
Timeless
Innovative
Sculptural and architectural designs
High-priced
Achievement
Desirability
Expressive
Exclusive
“The reference of true and timeless luxury”*
High brand awareness
Storytelling
Majestic
IMAGERY
POSITIONING VIA LOCATION
Soon after Cartier’s founding, it relocated to a high-fashion area to attract a higher-class consumer
Treating everyone as the most important person added value and the desire to experience buying
REPUTATION VIA INNOVATION
Cartier developed instantly recognizable pieces that stood out from the competition
Cartier began to nurture the following with celebrities and royal families, increasing recognition
Balancing innovation within timeless pieces craftsman quality, and customer experience
Panthère de Cartier, Tank, Love Bracelet, Trinity Ring, Crash, Juste un Clou, Santos
Creative Freedom, Excellence, Quality Materials, Savoir Faire
Consumer experience with chocolate and drinks, customization and engraving, in-store service
LUXURY LEATHER GOODS
LUXURY WATCHES & JEWELRY
LUXURY GOODS
LUXURY EYEWEAR
The luxury goods market is forecasted to reach $418.9B by 2028 The United States is currently their biggest market
Next is China, Germany, France, and the United Kingdom
Offline sales remain dominant worldwide
Consumers prefer the instore experience
Online sales will remain with steady growth through 2027
LUXURY FASHION LUXURY LEATHER GOODS
LUXURY WATCHES & JEWELRY
COSMETICS & FRAGANCES
Luxury watches & jewelry will increase by 30% by 2028
Luxury leather goods has the highest growth potential, with a forecasted growth increase of 40% by 2028
Prestige cosmetics and fragrances will grow 39% more, and luxury fashion will grow 35%
The jewelry & watches market had 74.97B revenue in 2023 The market is forecasted to grow to 84.82B by 2028
By region: Asia is the biggest market, followed by the Americas region, Europe, Africa, and Australia & Oceania
By country: China is the biggest market for jewelry & watches, followed by the United States, United Kingdom, Germany, and France
Offline sales remain dominant worldwide
Consumers prefer the instore experience
Online sales will remain with steady growth through 2025
Richemont, Rolex, and Swatch Group have a 45% share of the market each
Richemont has 3 jewellery maisons and 8 specialist watchmakers
Cartier does not resell They have a partnership with Watchfinder & Co. in select stores You can exchange any luxury watch for a new Cartier watch. There is a process for authentication through their partners. If approved, a credit is applied in the store
Tiffany & Co. was founded in 1837 by Charles Lewis
Tiffany in New York City, New York
Tiffany & Co. was purchased by LVMH in 2021 and now acts as a wholly-owned subsidiary
The company was the first to bring diamonds to the United States for domestic sale and the first US company to use the .925 standard of silver
Tiffany & Co. uses many celebrity endorsements, ranging from Audrey Hepburn to Anya Taylor-Joy
The company thrives in developing and following trends and sculptural jewelry
Savoir Faire includes the Tiffany Set Diamond, 1837 Blue, a heritage of introducing new gemstones to the market, and manufacturing silver, including major sports trophies
While Tiffany & Co. does not own any mines, the company has strong access to jewels and silver
The company holds over 25 active US design patents in watches and jewelry
Tiffany & Co. operates over 300 stores worldwide, most of which are in the United States of America (93 locations) and Asia Pacific (91 locations)
Tiffany & Co. is valued at $7.03 Billion
Van Cleef & Arpels was founded in 1906 in Paris after Alfred Van Cleef and Estelle Arpels's 1895 marriage
Richemont acquired the majority stake in Van Cleef & Arpels in 1999 and increased his share through the 2000s
Savoir Faire includes the Mystery Set, Mirror Polish, an emphasis on hand-selected gemstones, enameling, engraving, and miniature painting
Van Cleef & Arpels believes that craftsmanship and patience are the heart of the creative process
The company releases one new series of high jewelry every year
Van Cleef & Arpels has a history of supporting education in gemstones and luxury jewelry manufacturing
The company holds over 90 active US design patents in the fields of jewelry and watches
The company operates over 140 stores globally and sells products online in 26 countries. It has market share in Asia, Europe, the Middle East, and the USA and has recently expanded to New Zealand and Portugal
Chow Tai Fook is a Hong Kong-based jewelry brand founded in 1929 by Chow Chi-Yuen in Guangzhou
While the Cheng Yu Tung family holds 72.39% of the company, 27.61% is publicly traded on the Hong Kong Stock Exchange (1929.HK)
Chow Tai Fook is credited with pioneering a fixedprice policy in the region and being the first to institute the 999.9 Gold standard in Macau and Hong Kong
The company pulls from traditional Chinese motifs while boasting contemporary lines, including the HUÁ and Rogue collections
The brand quickly adapted to the technological age with digital advertisements and a mobile application
Chow Tai Fook operates over 7000 stores in mainland China alone, with distribution to over 100 stores across the world
Chow Tai Fook has a majority share of the jewelry market in Asia and has cornered the Chinese market Brand heritage includes traditional motifs for the region uncommon in western brands
The 2023 revenue was $12,119,396,718 (converted from HKD)
In 2023, over half of sales in mainland China were wholesale. Over $10,400,000,000 of sales in 2023 was in China
Rolex is a watch company founded by Hans Wilsdorf in 1905
The Hans Wilsdorf Foundation wholly owns Rolex
The company boasts a heritage of innovations, including releasing the first fully waterproof wristwatch, the first self-winding wristwatch, and the first day-date complication
The company prides itself on using all in-house parts
Rolex has cemented the brand as a king within the watch industry with heritage pieces, including the Oyster Perpetual, Datejust, Daytona, Submariner, and GMT Master
The company has regular product placement in film and celebrity endorsements in performance sports
Rolex only owns one store in Geneva, Switzerland, and distributes products through authorized dealer retail locations. There are 1816 authorized dealers across 116 countries
The limited accessibility of desirable models combined with the the purchase process often requiring brand loyalty makes Rolex more desirable in the market
Rolex SA. holds 293 active US design and method patents ranging from clasp mechanisms to the process of coating ceramics
In 2023, sales hit $10.5 Billion, with over 1.24 Million watches produced
In 1848, Louis Brandt founded a watch company that would become Omega in Switzerland. After his death, the company was passed down in the family
Omega is owned by the Swatch Group
Omega advancements include the first wristwatch minute repeater complication, the first automatic movement with two weights, the first tourbillon movement, and the first watch to be worn on the moon Omega is known for precision timekeeping and has been used in the Olympics for over 100 years
The company has strong ties to pop culture through a partnership with the James Bond franchise, the Peanuts cartoon series, and record-setting athletes
Omega has over 300 active US patents, ranging from case design to complications
Omega is one of few brands at scale that somewhat regularly releases limited-release products
The recent collaboration with Swatch (also a member of Swatch Group) has introduced the Omega Speedmaster to younger demographics
The company had a revenue of $559 Million in 2023
In addition to authorized dealers, Omega operates 60 stores and sells on all six widely populated continents
Founder Antonie LeCoultre began making watches in a converted barn in Switzerland in 1833, one of the first companies to manufacture all under one roof
Jaeger LeCoultre has been owned by the Richemont group since 2000
LeCoultre invented the Millionometer, the first device to measure microns, which changed the industry
In 1903, Jacques-David LeCoultre, Antonie's grandson, accepted a challenge from Edmond Jaeger (a Parisian watchmaker) to make ultra-thin Swiss/French Watches.
The companies merged in 1907 Iconic timepieces include the Reverso, which was developed to withstand the intensity of Polo games; the Polaris, which optimizes alarm sounds for underwater use; and the Gyrotourbillon, which has a multi-axis tourbillon
The company is known for precision and the ability to incorporate complex movements, such as celestial complications, in a small frame
The company is known for inventing and popularizing unique complications that are quickly protected, leading to more than 400 registered patents
Jager LeCoultre regularly combines Swiss intricacies and technological feats with French design choices. This creates a unique blend of cultures uncommon in Swiss watches
The company operates more than 30 boutiques in addition to international retail partners
Jaeger LeCoultre has an annual revenue of $594 Million
Richemont, LVMH and Prada Group, in 2021 revealed the Aura Blockchain Consortium, which allows blockchain to trace a luxury good’s product history and authenticity
Cartier specifically uses Aura for when a customer sends a piece back for repair, a NFT related to the piece is created on the blockchain
This NFT provides diamond owners proof of authenticity and traceability
Cartier’s most recent pop-up exhibition called “Time Unlimited” in Miami’s Design District
Celebrates and showcases their “most iconic timepieces”
Allows attendees to immerse themselves into the history of Cartier and journey through the brand’s vision for the watches
Although Cartier does not have direct “click to shop” icons on their in-feed posts, their stories feature jewelry with links directly to the website allowing users to discover products to buy through Instagram
Van Cleef & Arpels, David Yurman, and Gucci are just a few of the many luxury brands that incorporate shopping specifically through Instagram stories
Tiffany & Co. has begun incorporating lab-grown diamonds in their collections
Tag Heuer has begun incorporating lab-grown diamonds in select watches
Lab-grown diamonds were valued at over $20 billion USD in 2021 and are expected to grow in market value by 2030, to nearly $52 billion USD
Cartier's high-end jewelry segment primarily targets ultra-high-net-worth individuals who seek exclusive and exquisite pieces. These customers value craftsmanship, uniqueness, status, and luxury heritage
Cartier often collaborates with celebrities and influencers to showcase its iconic jewelry pieces, attracting attention from their fan base and affluent clientele
Individuals with a penchant for extraordinary craftsmanship and exclusivity. Cartier's market space for high jewelry is driven by the desire to own and showcase prestigious pieces that reflect their elite status
Cartier customers have a mindset of opulence, exclusivity, and artistry. These consumers are often seeking a sense of status. They are usually established elites and collectors who associate high jewelry with luxury, prestige, and quality
Cartier's watch segment targets discerning consumers who appreciate fine watchmaking craftsmanship, heritage, and elegant design. These customers often collect luxury timepieces as an investment and status symbol
Cartier often collaborates with celebrities and influencers to showcase its iconic jewelry pieces, attracting attention from their fan base and affluent clientele
Consumers seeking luxury timepieces that blend craftsmanship with status form Cartier's market space for watches, driven by the desire to own iconic and prestigious timepieces that reflect their refined taste
People who view Cartier’s watches as symbols of timeless sophistication and status possess excellence, elegance, and class. This is reflected in the minds of luxury watch aficionados and luxury lifestyle seekers
This segment comprises fashion-conscious individuals who seek luxury accessories that complement their classic style and make a statement. They are attracted to Cartier's bags, leather goods, and eyewear for their elegant design, craftsmanship, and brand image. These customers often follow fashion trends and seek to accessorize with iconic Cartier pieces
This segment includes individuals purchasing Cartier fragrances as upscale gifts for friends, family, or colleagues. They value the brand's reputation for luxury and sophistication, making Cartier fragrances an ideal choice for special occasions and celebrations
Fashion enthusiasts and gift buyers seeking luxury accessories that exude style and prestige form Cartier's market space for bags and accessories, driven by the desire to enhance their personal style or impress recipients with luxurious gifts
Cartier consumers often have a mindset of luxury, style, and class. They seek fashion-forward trends and associate their accessories with elevated fashion and timeless elegance
Market Space
Fragrance enthusiasts looking for rich, aromatic scents that evoke luxury and wealthy gift-givers seeking upscale fragrance
Mental Space
Those seeking refinement who associate Cartier’s fragrances with timeless class
Increase in self-purchasers in the luxury jewelry market
Gen Z is the most common age group for selfpurchasing
73% of female jewelry purchasers bought at least one piece of jewelry for themselves
Cartier’s customer service team is available 7 days a week for 12 hours a day to answer questions during the online sales process
Cartier Ambassadors are available for appointments by phone to assist with styling or other aspects of an online order
64% of consumers surveyed said they expected brands and retailers to tailor offers to them
Over 41% percent said they would be less likely to shop with brands that lacked personalized communications
Art Inspired Jewelry
Art and luxury jewelry share a creative synergy with similar audiences, both of whom appreciate artisanal excellence
Cartier has a collection of Art-Deco inspired jewelry with Persian, Indian, Oriental, Russian and Egyptian influences.
Chopard have a line of “Art Jewelry” created through collaborations with skilled artisans
Mixing gold and silver metals into jewelry pieces has become increasingly popular in the past few years
Celebrities such as Hailey Bieber, Rihanna and EmRata were spotted styling this trend within the past year
Brands like Cartier, Tiffany & Co., David Yurman and many more have made this consumer trend even more popular through unique mixed metal designs
Hand/Body Jewelry
Body and hand jewelry was noted on Vogue’s “5
Jewellery Trends Set To Dazzle In 2024"
Dior’s latest high jewellery collection features
“gem-studded hand ornaments”
Swarovski offers gold and silver plated body
jewelry pieces embellished with crystals in their latest collaboration with SKIMS
Needs to work on brand recall of the non-core categories
Needs to work on brand recognition for the next generation of consumers
Needs to develop the brand recognition in markets they are planning to expand geographically
Needs further exploration of store service experience innovations
Needs to address digital natives who expect digital experiences
Functional
Reliable
Excellence
Craftsmanship
Details
Symbolic
High Net Worth
Affluent
Elegant
Daring
Unique
Legacy
Emotional
French heritage
Love
Bond
Surprise
Happiness
Needs to offer more details on quality and craftsmanship in other non-core categories
Needs further exploration of associations for category diversification/innovation
Needs to continue developing sustainability initiatives
Needs to preserve and cater to their connoisseur/core consumer
Needs to keep cultivating exclusivity
2024-2029
Needs more communication on other non-core categories
Needs to work on brand recall of the non-core categories
Needs to work on brand recognition for the next generation of consumers
Needs to keep developing sustainability initiatives
Needs further exploration of store service experience innovations
2030-2034
Needs to continue cultivating exclusivity
Needs to preserve and cater to their connoisseur/core consumer
Needs further exploration of associations for category diversification/innovation
Needs to research the brand recognition in markets they are planning to expand geographically
Needs further exploration of store service experience innovations
Cartier hovers between acting as a star brand and a connoisseur brand. The company illustrates strategies of both types of groups.
Star Brand
Advertising featuring celebrities and lifestyle imagery
Regular branching into auxiliary categories outside of jewelry and watches
Glamorous coding with little secrecy into products
Connoisseur Brand
Emphasis on product quality over brand/ wordmark usage
Dedication to quality materials and craftsmanship
Brand purposes of excellence, innovation, and uniqueness
While Cartier currently lives in between star and connoisseur status, refocusing on connoisseur approaches can help to secure brand value moving forward.
Cartier’s opportunity to reinforce connoisseur brand status lies in a strategic consolidation of approaches with the components of Cannata’s Diamond and a refocus on the brand purpose.
Brand Heritage: Cartier has been a strong brand since 1847 with its history rooted in prestige and royalty. Cartier should continue to capitalize on this strong brand connection to attract customers who are seeking to maintain a symbolic status of luxury and timeless elegance
Timeless/classic designs: Cartier pieces today hold or even exceed their original value. There is an opportunity for Cartier to re-launch old and classic Cartier designs
Customer engagement: Strong sales support with the option for personalized appointments in boutiques. There is opportunity to create an even stronger customer experience through strengthening relationships between exisiting consumers and the brand
Lab-grown diamonds: In beginning few months of 2024, 13.5% of diamond jewelry items sold in the U.S. were made with lab-grown stones
Ever-evolving sustainability standards: The use of eco-friendly materials are being adopted by major luxury fashion and jewelry companies
Geo-political conflicts: Changes in international trade laws effect the cost of raw materials, manufacturing, and transportation in the luxury industry
Counterfeit jewelry: Amazon and Cartier filed two joint lawsuits in 2022 on Amazon businesses selling counterfeit Cartier
Change: While maintaining the timeless elements of Cartier's identity, introduce more dynamic and versatile design aesthetics that appeal to modern tastes. The brand's visual and product identity should evolve to reflect contemporary luxury trends without losing its heritage
Approach: Develop new product lines incorporating cuttingedge materials and technologies. Update the visual identity with more vibrant and contemporary branding elements in marketing materials and digital platforms
Change: Increase focus on digital channels and innovative marketing strategies to boost brand awareness among younger demographics and in emerging markets. Brand recognition will increase in the future if the brand stays true to its image. Traditional media and high-profile events are important, but they should be supplemented with a strong digital presence. Cultivating exclusivity to continue to secure loyal Cartier consumers
Approach: Invest heavily in digital marketing, including social media campaigns, strategic collaborations, and content marketing that tells engaging stories about the brand's heritage and innovation. Utilize data analytics to target and personalize marketing efforts effectively. Expand presence in emerging markets through localized campaigns and collaborations with local celebrities
Reinforce: Maintain associations with high culture, exclusivity, and timeless elegance. Cartier’s association with royalty, celebrities, and significant cultural events (e.g., the Venice International Film Festival) should be upheld and celebrated
Additionally, touch every aspect of associations:
Functional: brand reliability, pursuit of excellence, detail, and craftsmanship
Symbolic: Status, Opulence, Elegance, bold, unique
Emotional: Relationship to French heritage, love, and happiness
Maintaining long-term customer relationships through personalized experiences and exceptional and exclusive customer service will increase brand loyalty Cartier should focus on creating emotional connections that go beyond transactional interactions
The company should integrate a more inclusive digital experience for newer generations, as well as a personalized, hands-on experience for customers in-store
Cartier has a strong heritage of craftsmanship and luxury.
The brand purpose should continue to emphasize these core values while also integrating a modern sense of social responsibility and sustainability
Tapping into unique, artistic expression as jewelry will separate them from other brands by showcasing their pursuit of excellence
Highlighting ethical sourcing of materials, supporting artisans, and promoting eco-friendly practices can reinforce Cartier's commitment to excellence and social responsibility
Further development of unique and innovative jewelry featuring the Art Deco foundations that contributed to Cartier’s success in the early 1900s to enhance brand identity
Emphasis on new unisex products to capture younger markets
Continued dedication to natural gemstones and diamonds, further creating natural rarity
Collaboration with other brands to create excitement with younger demographics and future brand loyalists
Cartier targets the 30-45 age range, while brands such as Tiffany & Co. target and find success with ages 25 and lower. It is difficult to gain customers loyal to other brands, making late-life customer acquisition increasingly difficult
A recent trend in luxury goods is the collaboration between luxury and fast-fashion brands, which benefits both groups.
The Swatch X Omega Moonswatch series and UNIQLO x J.W. Anderson collaboration are notable examples
These collaborations create inexpensive branded products that can capture future luxury consumers and garner interest from current brand users
Collaborations of this type can validate premium prices of standard Cartier products, building extra pricing in reverse
A collaboration with a casual jewelry brand to create an accessible version of iconic Cartier products using less expensive metals or alternate materials can help establish brand loyalty with younger consumers while encouraging brand associations with daring innovations
This could succeed with:
Swarovski x Cartier Juste un Clou bracelet (crystal)
Fitbit x Cartier Love bracelet (Latex, fitness tracker)
Lokai x Cartier Trinity bracelet (Latex)
Ocean Plastics x Clash de Cartier Necklace (Microplastics)
Ikea x Cartier Trinity Collection (bags and jewelry)
Further development of uniquely shaped and square dials and attempts towards a sports model watch, focusing on a sport unclaimed by competing brands
Emphasis on unisex product development to capture younger demographics
Development of a vegan leather alternative for watch straps to increase personalization opportunities and sustainability opportunities
Continued rerelease of discontinued and heritage models with limited releases to increase brand recognition
Since 2017, Cartier has started rereleasing discontinued wristwatch designs through the Cartier
Privée collection. Expansion of this field would be in line with garnering excitement surrounding vintage products and validating timeless elements of the brand
Before the Cartier Privée Collection, Cartier handled rereleases from 1997-2008 through the Collection
Privée Cartier Paris
Other companies that have rereleased vintage watch designs include Tag Heuer (Formula 1) and JaegerLeCoultre (Art Deco Reverso)
The current Juste un Clou collection is a 2012 rerelease
Development of leather goods featuring innovative, hands-on approaches to develop connoisseur status
Creation of leather goods featuring motifs from other brand divisions (such as a Juste un Clou bag or a Crash clutch) to increase brand recognition
Experimentation with the introduction of a timeless, iconic leather bag to increase perceived brand value
Continued creation of watch straps and products that blend product types to allow for further personalization, helping to gain younger consumers
Creation of virtual rarity through limited releases to increase brand loyalty
Consolidation of existing fragrances to increase connoisseur value and perceived brand value
Development of creative and innovative bottle designs, potentially with Révélation d'une
Panthère type features, creating supply side rarity due to limitations of bottle production and natural rarity from gemstones and precious metals
Refocus on luxury home goods, similar to the initial 1899 launch, featuring items that show a luxury lifestyle to increase perceived brand value and enhance lifestyle brand associations
Consolidation of home goods to feature metal, gemstone, and leather-oriented products to remain in line with existing brand extensions while promoting natural and supplyside rarity
Shift of office goods into home goods division to enhance connoisseur value
Re-introduction of eyeglasses to increase brand recognition and awareness
Development of acetate and modern sunglasses will target the Millennial, Generation Z, and Generation X markets
Investment into the Set For You Eyewear personalization experience and product line, with expansion into online ordering to target younger demographics who favor self-purchasing and online experience
Release of modern lens technology within the existing glasses space, featuring blue light filtration or polarization to benefit brand associations of innovation
Introduction of higher priced eyeglasses and sunglasses featuring gemstones with an intial high price launch
Development of higher-priced leathergoods ($6,000+) featuring gemstones or precious metal accents further blended the fine jewelry and leather markets
Establishment of a high-priced, limited-release line of luxury jewelry to create one-off products for high-class brand loyalists and validate prices of more accessible products
Pricing of rereleases just below vintage resale value to avoid competition with resale products
Capitalize on access to natural diamonds and other gemstones to create high-tier products in lines outside of jewelry and watches
Keep price increases in line with inflation until interest rates begin to level out or the natural gemstone market becomes more limited due to access or lab-grown gemstone market equilibrium
Invest further into the dedication of natural gemstones to create future opportunities for bandwagoning
Cartier Stores
Cartier Hospitality: Tea House in Chengdu, China, and temporary Pop-up cafes in Singapore and Dubai
Service: VIP Rooms offer repairs and personalization services
Cartier Pop-Ups
Cartier Website
Social Media: Pinterest, Snapchat, Twitter, Facebook, YouTube, and Instagram
Cartier WeChat and TMall in China
Polysensuality
Expansion of Cartier Tea House/Cafe in select flagship stores
worldwide
Craftsmanship showcases in the store- live experience
Superstore for the Connoseiur
Cumulative attractiveness and highly controlled distribution
New store locations in Asia, Latin America, the Middle East, and Africa
Managing Distributive Rarity
Cartier Pop Up stores for icon products and new launches
Obsess store that includes an online digital Customer Journey with a specialized virtual Sales Ambassador option for live virtual appointments
VR Immersive experience in stores, as previously tested in Lee Garden pop-up in Hong Kong
AR: Virtual Sizing for jewelry, watches, and sunglasses digital and in-store
Brand Heroes
Louis Cartier
Pierre Cartier
Jeanne Toussaint
Creatives
Marie-Laure Cérède
Brand Ambassadors
Royals: Kate Middleton, Princess Diana
US Government:Michelle Obama, Jackie Kennedy, Jill Biden
Celebrities: Madonna, Nicola PeltzBeckham, Dua Lipa
Tribe
Cartier watch communities
Opportunity to capitalize on partnering with brand ambassadors who are not overexposed in the luxury world
More exclusive and niche ambassadors in advertising would enhance Cartier's image as a connoisseur brand
Form relationships with pilot communities to further validate the relevance of the Santos as the first pilots watch
Aesthetic Value
Through the use of celebrities and glamorous people in their advertising, Cartier is selling a picturesque lifestyle
Symbolic Value
Symbols of luxury placed with Cartier products such as leopard prints and the color red, which represents opulence and royalty
Mix of luxury archetypes: star and connoisseur brand
CRAFTSMANSHIP SHOWCASED IN THE STORE
SUPERSTORE FOR THE CONNOSEIUR
UNISEX JEWLERY AND WATCHES PRODUCT RELEASE
AR: VIRTUAL SIZING FOR JEWELRY, WATCHES, AND SUNGLASSES DIGITAL AND IN-STORE
CARTIER POP UP STORES FOR ICON PRODUCTS AND NEW LAUNCHES
VR IMMERSIVE EXPERIENCE IN STORES, AS PREVIOUSLY TESTED IN LEE GARDEN POP-UP IN HONG KONG
COLLABORATION JEWLERY RELEASE VEGAN LEATHER WATCH STRAP
NEW STORE LOCATIONS IN ASIA, LATIN AMERICA, THE MIDDLE EAST, AND AFRICA
EXPANSION OF CARTIER TEA HOUSE/CAFE IN SELECT FLAGSHIP STORES WORLDWIDE
INNOVATIVE PERFUME BOTTLE RELEASE
NEW TIMELESS BAG RELEASE
OBSESS STORE WITH A SPECIALIZED VIRTUAL SALES AMBASSADOR OPTION FOR LIVE VIRTUAL APPOINTMENTS
30TH ANNIVERSARY CARTIER ROADSTER RERELEASE
PRESCRIPTION EYE GLASSES RERELEASE
HISTORY & HERITAGE/ PESTA
"Movements." Cartier, www.cartier.com/en-us/movements.html. Accessed 28 Apr. 2024.
"CARTIER: THE JEWELER WHO HELPED DEFINE ART DECO." 1stDIBS, www.1stdibs.com/blogs/thestudy/cartier-art-deco-jewelry/. Accessed 28 Apr. 2024.
"From War Time To Watch Time: The Tank Behind The Cartier Tank." Hodinkee, www.hodinkee.com/articles/from-war-time-to-watch-time-the-tank-behind-the-cartier-tank. Accessed 28 Apr. 2024.
"French Paintings of the 19th Century." National Gallery of Art, www.nga.gov/collection/paintings/french-19thcentury.html. Accessed 28 Apr. 2024.
"France: The Second Empire." Britannica, www.britannica.com/place/France/The-Second-Empire-1852-70. Accessed 28 Apr. 2024.
"Paris: The Capital of the 19th Century." Brown University Library, www.library.brown.edu/cds/paris/worldfairs.html. Accessed 28 Apr. 2024.
"History & Heritage." Cartier, www.cartier.com/en-sk/maison/the-story/story-and-heritage. Accessed 28 Apr. 2024.
"Diamond History." Brilliyond, www.brilliyond.com.au/education/diamond-history. Accessed 28 Apr. 2024.
“About Cartier.” Cartier, careers.cartier.com/en/about-cartier. Accessed 28 Apr. 2024.
Moffett, Gabby. “Cartier Brand History & Top Watch Collections.” Borsheims, 5 Mar. 2024, www.borsheims.com/blog/cartierhistory/#:~:text=Cartier%20remained%20under%20family%20control,remains%20headquartered%20in%20P aris%2C%20France.
S.W.O.T. ANALYSIS
Cartier Owner Richemont Sees Growth Easing as Economic Worries Rise | Reuters, www.reuters.com/business/retail-consumer/cartier-owner-richemonts-first-half-profit-misses-forecasts2023-11-10/. Accessed 28 Apr. 2024.
O’Malley, Isabella, and The Associated Press. “Gen Z and Millennials Proudly Wear ‘lab-Grown’ Diamonds, Oblivious to the Fact They’re Made from Burning Coal in China and India.” Fortune, Fortune, 13 Feb. 2024, fortune.com/2024/02/13/what-are-lab-grown-diamonds-sustainable-gen-z-millennials/#.
“Over $10 Million in Fake Cartier and Various Jewelry Seized in Cincinnati.” U.S. Customs and Border Protection, www.cbp.gov/newsroom/local-media-release/over-10-million-fake-cartier-and-various-jewelryseized-cincinnati. Accessed 28 Apr. 2024.
Revill, John, and Mimosa Spencer. “Cartier Owner Richemont Sees Growth Easing as Economic Worries Rise | Reuters.” Reuters, 10 Nov. 2023, www.reuters.com/business/retail-consumer/cartier-owner-richemonts-firsthalf-profit-misses-forecasts-2023-11-10/.
Website Traffic - Check & Analyze Any Website | Similaweb, www.similarweb.com/. Accessed 28 Apr. 2024.
"Cartier Color Codes." Brand Palettes, brandpalettes.com/cartier-color-codes/. Accessed 28 Apr. 2024.
"The Culture of Design." Cartier, www.cartier.com/en-us/the-culture-of-design.html. Accessed 28 Apr. 2024.
"Markers of Style." Cartier, www.cartier.com/en-us/high-jewelry/markers-of-style/. Accessed 28 Apr. 2024.
"Services." Cartier, www.cartier.com/en-us/services.html. Accessed 28 Apr. 2024.
"Savoir-Faire." Cartier, www.cartier.com/en-us/la-maison/savoir-faire-%26-transmission/savoir-faire/.
Accessed 28 Apr. 2024.
"Society & Communities." Cartier, www.cartier.com/en-us/la-maison/cartiers-commitments/society-%26communities/. Accessed 28 Apr. 2024.
"Watch & Jewelry Initiative 2030." Cartier, www.cartier.com/en-us/cartier-and-corporate-socialresponsibility/watch-jewellery-initiative-2030.html. Accessed 28 Apr. 2024.
"Story and Heritage." Cartier, int.cartier.com/en/the-maison/the-story/story-and-heritage.html#1928.
Accessed 28 Apr. 2024.
"Indomptables." Cartier, www.cartier.com/en-fi/collections/high-jewellery/latest-collections/indomptables.
Accessed 28 Apr. 2024.
"Panther." Cartier, www.cartier.com/en-us/high-jewelry/all-creations/panther/. Accessed 28 Apr. 2024.
KAPFERER PRISM SOURCES
"The Culture of Design." Cartier, www.cartier.com/en-us/the-culture-of-design.html. Accessed 28 Apr. 2024. "Services." Cartier, www.cartier.com/en-us/services.html. Accessed 28 Apr. 2024.
"Cartier." YouTube, www.youtube.com/@cartier. Accessed 28 Apr. 2024.
"Cartier." Richemont, www.richemont.com/our-maisons/cartier/. Accessed 28 Apr. 2024.
"Cyrille Vigneron: ‘You Have to Explain Cartier’S Classics to a Young Generation in a Modern Way’." Financial Times, www.ft.com/content/155d154f-33d1-469b-ad16-396cc0a17a52. Accessed 28 Apr. 2024.
"About Cartier." Cartier Careers, careers.cartier.com/en/aboutcartier#:~:text=Creativity%2C%20freedom%2C%20sharing%20and%20excellence,exceptional%20savoir%2Dfa ire%20and%20timelessness. Accessed 28 Apr. 2024.
"Cartier: Selling Timelessness in Times of Change." Business of Fashion, 15 Jun. 2021, www.businessoffashion.com/articles/luxury/state-of-fashion-watches-jewellery-industry-report-cartier-ceointerview-cyrille-vigneron/. Accessed 28 Apr. 2024.
"For Cartier, Love Is a Battlefield." Business of Fashion, 16 Nov. 2021, www.businessoffashion.com/articles/luxury/for-cartier-love-is-a-battlefield/. Accessed 28 Apr. 2024.
"Professor A. Cannata - LXMT 730 - AAKER,KAPFERER Brand Identity Analysis." Blackboard, scad.blackboard.com/ultra/courses/_141173_1/outline/lti/launchFrame?
toolHref=https:~2F~2Fscad.blackboard.com~2Fwebapps~2Fblackboard~2Fexecute~2Fblti~2FlaunchPlacement %3Fblti_placement_id%3D_5635_1%26content_id%3D_7035529_1%26course_id%3D_141173_1%26wrapped%3 Dtrue%26from_ultra%3Dtrue. Accessed 28 Apr. 2024.
"Cartier Brand Profile." Statista, 0-www-statista-com.library.scad.edu/search/?q=Cartier+brand+profile&p=1.
"Cartier." Interbrand, interbrand.com/best-global-brands/cartier/. Accessed 28 Apr. 2024.
"About Cartier." Cartier Careers, careers.cartier.com/en/aboutcartier#:~:text=Creativity%2C%20freedom%2C%20sharing%20and%20excellence,exceptional%20savoir%2Dfa ire%20and%20timelessness. Accessed 28 Apr. 2024.
"Taking Stock at Cartier." New York Times, www.nytimes.com/2019/03/22/fashion/jewelry-cartier-cyrillevigneron.html. Accessed 28 Apr. 2024.
"Cartier." YouTube, www.youtube.com/@cartier. Accessed 28 Apr. 2024.
"Cartier." Kantar, www.kantar.com/campaigns/brandz/global. Accessed 28 Apr. 2024.
"Quality and Performance." Cartier, www.cartier.com/en-us/quality-andperformance.html#:~:text=A%20Cartier%20watch%20is%20reliable,of%20climate%20and%20thermal%20sho cks. Accessed 28 Apr. 2024.
"Mother's Day Timeless and Iconic." Cartier, www.cartier.com/en-gb/be-inspired/mothers-day-timeless-andiconic. Accessed 28 Apr. 2024.
"About Cartier." Cartier Careers, www.careers.cartier.com/en/about-cartier. Accessed 28 Apr. 2024.
"How Cartier’s Strategy Made It the King of Luxury Jewelers." Cascade, www.cascade.app/studies/how-cartierstrategy-made-it-the-king-of-luxury-jewelers. Accessed 28 Apr. 2024.
MARKET OVERVIEW
LUXURY GOODS OVERVIEW
"Luxury Goods Market Data Analysis." Statista, 0-www-statista-com.library.scad.edu/study/55494/luxurygoods-market-data-analysis/. Accessed 28 Apr. 2024.
2023-2028 LUXURY GOODS FORECASTED ANNUAL GROWTH
"Revenue of the Luxury Good Market Worldwide in 2023, by Segment." Statista, 0-www-statistacom.library.scad.edu/forecasts/1294611/global-personal-luxury-goods-market-value-segment. Accessed 28 Apr. 2024.
2023-2028 LUXURY GOODS OFFLINE VS ONLINE
"Luxury Goods Market Data Analysis." Statista, 0-www-statista-com.library.scad.edu/study/55494/luxurygoods-market-data-analysis/. Accessed 28 Apr. 2024.
2023 LUXURY GOODS REVENUE BY SEGMENT
"Luxury Goods Market Data Analysis." Statista, 0-www-statista-com.library.scad.edu/study/55494/luxurygoods-market-data-analysis/. Accessed 28 Apr. 2024.
"Luxury Writing Instruments and Stationery World." Euromonitor, 0-www-portal-euromonitorcom.library.scad.edu/statisticsevolution/index. Accessed 28 Apr. 2024.
2022-2028 FORECASTED GROWTH OF LUXURY SEGMENTS IN BILLIONS
"Luxury Goods Market Data Analysis." Statista, 0-www-statista-com.library.scad.edu/study/55494/luxurygoods-market-data-analysis/. Accessed 28 Apr. 2024.
"Luxury Writing Instruments and Stationery Global Market Report 2024." Research and Markets, www.researchandmarkets.com/report/luxurystationery#:~:text=The%20luxury%20writing%20instruments%20and%20stationery%20market%20size%20is %20expected,(CAGR)%20of%206.2%25. Accessed 28 Apr. 2024.
"Brand Value of the Leading 10 Most Valuable Luxury Brands Worldwide in 2023." Statista, 0-www-statistacom.library.scad.edu/statistics/267948/brand-value-of-the-leading-10-most-valuable-luxury-brandsworldwide/. Accessed 28 Apr. 2024.
MARKET SIZE
2022-2028 JEWELRY & WATCHES FORECASTED GROWTH OF LUXURY SEGMENTS IN BILLIONS
"Luxury Goods Market Data Analysis." Statista, 0-www-statista-com.library.scad.edu/study/55494/luxurygoods-market-data-analysis/. Accessed 28 Apr. 2024.
2023-2025 LUXURY GOODS OFFLINE VS ONLINE
"Luxury Goods Market Data Analysis." Statista, 0-www-statista-com.library.scad.edu/study/55494/luxurygoods-market-data-analysis/. Accessed 28 Apr. 2024.
JEWELRY & WATCHES MARKET SHARE BY GROUP
"Luxury Goods Market Data Analysis." Statista, 0-www-statista-com.library.scad.edu/study/55494/luxurygoods-market-data-analysis/. Accessed 28 Apr. 2024.
LUXURY JEWELRY MARKET BRAND SHARES
“Luxury Watches & Jewelry - Global: Market Forecast.” Statista, www.statista.com/outlook/cmo/luxurygoods/luxury-watches-jewelry/worldwide. Accessed 3 May 2024.
LUXURY WATCH MARKET BRAND SHARES
“Luxury Watches - Worldwide: Statista Market Forecast.” Statista, www.statista.com/outlook/cmo/luxurygoods/luxury-watches-jewelry/luxury-watches/worldwide. Accessed 3 May 2024.
MARKET SIZE
RESALE MARKET
"THE 2023 CLAIR REPORT: THE VALUE OF WATCHES & JEWELRY." Rebag, www.rebag.com/thevault/the-2023clair-report-the-value-of-watches-jewelry/.
"Exchange Your Watch." Cartier, www.cartier.com/en-it/services/request-service/exchange-your-watch. Accessed 4 May 2024.
RICHEMONT SALES BY REGION AND PRODUCT CATEGORY
"Richemont." Statista, 0-www-statista-com.library.scad.edu/study/135165/richemont/. Accessed 28 Apr. 2024.
2023 ANNUAL REVENUE WATCHES IN BILLIONS
"Luxury Watch Industry." Statista, 0-www-statista-com.library.scad.edu/study/22101/luxury-watch-industrystatista-dossier/. Accessed 28 Apr. 2024.
CARTIER BRAND VALUE
"Cartier Brand Value." Cartier, www.statista.com/statistics/980726/cartier-brand-value-worldwide/. Accessed 4 May 2024.
Images:
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