ENHANCING PARK AND RECREATION OPPORTUNITIES Through inspiring parks and innovative services, Carmel Clay Parks & Recreation contributes to the quality of life and economic vitality of the community.
Volunteer Program Focuses on the Outdoors
The Waterpark Enriches Visitor Entry
Customer Service Enhanced to All Users
This year represented the first full year for the freshly re-constructed volunteer program to engage Park Stewardship, Extended School Enrichment, Summer Camp Series, and Recreation Programming needs. CCPR directed its efforts to re-focus the volunteer program with natural resource management priorities providing an overall lift to the department. 2017 experienced an increase in volunteer hours across the board with the biggest impact in Park Stewardship and an amazing 809 hour increase.
Several key projects were completed to help provide a better experience for each visitor to The Waterpark. Highlights included the construction of a new front entrance that assisted with flow in and out of the park, the re-positioning of the exterior fence which allowed additional concession windows while adding courtyard space for those looking for a place to picnic. Existing courtyards were also enhanced with picnic tables and umbrellas to provide increased seating capacity and shade for visitors.
A real-time customer service app, HAPPiFEET Carmel-Clay, was officially launched with the intent to make it easier for the public to provide feedback on our products and services. Implemented throughout the entire park system, we quickly began hearing about the public’s positive experiences, areas of improvement and suggestions for the future. After a successful launch, CCPR received a total of 167 comments. Of those who responded, 90% of our users would “Happily” recommend us to their friends or family.
“
Our top priorities are to offer unique recreational opportunities that add to the well-being of the community and improve the quality of life of those individuals who enjoy our services and amenities. - Kurtis Baumgartner, Monon Community Center Director
3