CARISSA J. LIM
22916 Juniper Ave Torrance, CA 90505
DESIGN LEAD / SERVICE DESIGN
310.729.5929
Design experience includes: architecture, product, ux, and service design.
carissaj.lim@gmail.com
EXPERIENCE DESIGN LEAD, SERVICE DESIGN KAISER PERMANENTE | Oakland, CA
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DESIGN CONSULTANT
2017 - Present
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2016
PENN WHARTON ENTREPRENEURSHIP | Phila., PA
Harnessing human-centered design to creatively design new and improved service offerings to improve outcomes and imagine better care experiences for members, staff, and clinicians.
Held one-on-one sessions with student entrepreneuers to give advice on design research, product design, and graphic design.
PROJECT DESIGNER |
GRAPHIC DESIGNER
2016
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2016 - 2020
PENN MED CTR. FOR HEALTHCARE INNOVATION | Phila., PA
PERELMAN SCHOOL OF MEDICINE | Phila., PA
Using design research to improve the process of identifying and monitoring hospital patients that are discharged with IV antibiotics.
Design & produce scientific graphics for grants and research papers.
DESIGN + INNOVATION INTERN
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INTERN ARCHITECT
2016
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2015
UNIV. OF VERMONT MEDICAL CENTER | Burlington, VT
HOUSTON/TYNER ARCHITECTS | Torrance, CA
Used design thinking + scientific method to strengthen relationships between patients, their caregivers, and providers.
Assisted in hospitality, housing, and medical facility projects.
RECENT PROJECTS CAREGIVING AT KP |
2018 - Present
KAISER PERMANENTE | Southern California and Portland, OR A new ecosystem to empower caregivers of patients (Medicare 65+) in their transition from hospital to home using telehealth technology, such as proxies, text alerts, and video conferencing.
FIREARM SAFETY SCREENING & PREVENTION
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2020 - Present
KAISER PERMANENTE | Nation-wide in 8 markets Developing an end-to-end screening, prevention, and documentation process to reduce unintentional injuries in the pediatric population.
KP SCHOOL OF MEDICINE
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2018 - 2019
KAISER PERMANENTE | Pasadena, CA A new technology classroom experience for medical students.
HCD@KP |
2017 - Present
KAISER PERMANENTE | Nation-wide in 8 markets
Developed a training program to build human-centered capacity for employees, physicians, and staff within KP.
EDUCATION MASTER OF INTEGRATED PRODUCT DESIGN UNIV. OF PENNSY LVANIA | Philadelphia, PA Board, IPD Graduate Association
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2015 - 2017
Integrated Design & Innovation Challenge ‘15-‘16
BACHELOR OF ARTS, ARCHITECTURE UNIV. OF PENNSY LVANIA | Philadelphia, PA
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MEAM 514 (Design for Manuf) Teaching Assistant
2012 - 2016
Magna Cum Laude
Mellon H+U+D Research Grant
Co-President, Global Architecture Brigades ‘13-’16
Dean’s List ‘13-’16
NCAA Division 1 Gymnastics Team ‘12-‘16
El Tomatin, Honduras | Architecture Brigade ‘15
WEJ Research Grant
ECAC Scholar-Athlete Award ‘13-’16
Los Huatales, Honduras | Water Brigade ‘16
SKILLS
RECENT ENGAGEMENTS
ETHNOGRAPHIC RESEARCH
ADOBE CREATIVE SUITE
CODESIGN & IDEATION
SKETCH
WORKFLOWS & BLUEPRINTING
VIDEO PRODUCTION
TESTING & PILOTS
RHINO; AUTOCAD
2020 Service Design Network x IDEAN; “Service Design and Healthcare” Design Philadelphia; “Design Your Design Career Path” IDSA, Medical Design Deep Dive; “Connecting Caregivers Through Telehealth” 2019 Institute for Healthcare Improvement (IHI); “Co-Designing to Empower Caregivers”