Need help managing your electric bill? If you’re worried about making your next payment, call us. Don’t wait until you get a disconnect notice. Our customer service representatives can help you with payment arrangements and possibly avoid service disconnection. Spanish-speaking representatives are also available. Call us toll-free at 800-526-3348. You can also visit evergy.com/connections to find helpful information, like the following options that make bill payment easier and more convenient.
Budget Billing When you enroll, Budget Billing averages the last 12 bills, giving you a fixed monthly payment. Each month, your bill will remain the same amount, unless your electric usage is above or below 10% of the actual amount. In that case, budget readjusts to bring the yearly average to a more accurate monthly budgetary amount. Call 816-471-5275 or 888-471-5275 toll-free to see if you qualify.
Pay in Person Visit us at Evergy Connect (1710 Martin Luther King Blvd.) to pay Evergy bills or for in-person account support. Also, learn about energy-saving ideas, products and services for your home or business. Visit evergy.com/connect for hours and directions.
Short-term Payment Option If your account is past-due or about to become past-due, you may be eligible for a special arrangement that will allow you to pay the past-due amount over a period of time.
Cold Weather Program Customers with delinquent accounts can avoid disconnection from November 1 through March 31 each year. Note: It’s important to remain current in this program. If you’re removed from it due to non-payment, your first bill after leaving the program will include your deferred account balance, resulting in a larger bill.
United Way 2-1-1 United Way 2-1-1 connects people with agencies that provide resources like financial support, including utility bill and other assistance. Dial 2-1-1 to find agencies in your area, or call toll-free: Kansas City: 866-320-5764 Kansas: 888-413-4327 Missouri: 800-427-4626
Assistance programs
Can’t make it to Evergy Connect? You can also pay your bill by cash, check or money order at authorized walk-in locations. All you need is your monthly statement or account number. Missouri locations may charge a small convenience fee but not more than $1. Unauthorized locations may result in posting delays and fees exceeding $1.
Federal Utility Assistance
For a list of authorized locations, visit evergy.com.
For the most assistance and flexibility with your electric bill, contact Evergy before you fall behind to discuss payment options.
LIHEAP is a federally funded program that’s implemented at the state level. It assists low-income households, particularly those with low incomes and high energy use. You may be eligible to receive financial assistance through this program, even if you have never received assistance before.