The Essential Features of Private Duty Nursing Home Care Software

Overview

Private Duty Nursing Home Care is skilled care provided one-on-one by a Private Duty Nurse (RN or LPN) to medically fragile adult and pediatric patients in the comfort of their homes. A patient's unique and complex health challenges require personalizing care, tailoring it to the physician-ordered Plan of Care. Private Duty Nursing home care is different from traditional home health as the service is typically provided in longer shifts, anywhere from 8 to 24 hours over a long period.

Unique, complex, and demanding requirements of Private Duty Nursing pose many challenges to home care agencies providing Private Duty Nursing Care. Shift-based hourly scheduling and finding nurses with matching skills and availability can be difficult for agencies. Clinical documentation requirements, such as dynamic Medication Administration, Treatment Administration, and continuous care documentation, are unique and challenging. Changes in medications, treatments, and care plans not communicated in real-time may lead to a decline in the quality of care and patient safety. Meeting complex billing requirements for Private Duty Nursing Care to Medicaid and other payers will pose many challenges.

Many Private Duty Nursing Home Care agencies use home care software platforms designed for visit-based home health agencies for Private Duty Nursing services. This approach leads to many operational inefficiencies for Private Duty Nursing agencies. Home Care Agencies providing Private Duty Nursing services should adopt software that will meet complex and demanding requirements.

This blog will discuss some of the critical features required in the software to manage Private Duty Nursing Home Care Agencies efficiently.

SCHEDULING

Shift-based hourly scheduling and finding matching employees pose many challenges to scheduling for Private Duty Nursing, especially with labor shortages for nurses. The following are some of the key features that will help PDN agencies.

Ease of use and Intelligent Matching: Ease of use is the key to effective schedule management. The ability to view all open shifts in one screen, match available employees based on employee availability, skills, and patient preferences, and schedule the employee on the same screen will be critical. Access to all the information the scheduler needs will improve the efficiency of the scheduler.

Offer Shifts and Publish Shifts: Schedulers should be able to offer an open shift to one or more matching employees right from the scheduling screen. Offering shifts will eliminate the need to contact employees for available shifts. The ability to publish available shifts to matching employees through the employee portal will be beneficial. Offering and publishing open shifts will create a readily available pool of employees for a shift and improve the efficiency of schedulers. This will reduce uncovered shifts, improve employee productivity, and increase revenue.

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