Key Performance Indicators for Home Care Agencies

Overview

Managing Home Care Agencies is a massive challenge in today's environment of staffing shortages, increased regulatory demands, and declining reimbursement. Improving the financial performance and operational efficiency of home care agencies must begin with an approach to managing by the numbers. Agencies must define benchmarks across clinical, financial, and administrative facets using clearly defined Key Performance Indicators and the acceptable level of performance.

A Home Care Agency's management should look at defining KPIs in client acquisition, staff recruiting, deployment, marketing, and financial performance. These KPIs will help agencies measure, monitor, and manage the operations and give them the ability to focus on improving operational efficiency and growth.

Agencies must work with software providers to create customized operational and clinical KPIs reports. Further, the agency must endeavor to develop financial reporting by integrating home care software and accounting software.

This blog defines the most important KPIs for Home Care Agencies across Census, Scheduling, and Financial areas.

Census or Clinical Operations Measures

These metrics will provide information on the number of active patients, admissions, discharges, and the average length of stay for the agencies. Diligent monitoring of

patients under care indicates the agency's performance and improves patient and caregiver satisfaction.

CURRENT CENSUS

Defined as the number of active patients (admissions)under care at any given time

The current Census and trends in the patients under care at a given point will help agencies plan caregiver capacity, plan for growth, and provide insights into the agency's performance. Census data must be available across dimensions such as Payer, Location, and Lines of Service.

ADMISSIONS

Defined as the number of admissions in a period

The ability to perform trend analytics on the number of admissions in a defined period helps agencies understand changes, optimize caregiver capacity, and plan schedules. The management software utilized by Home Care Agencies must provide reports on admission across dimensions such as payer, location, and lines of service.

DISCHARGES

Defined as the number of discharges in a period

The ability to perform trend analytics on the number of discharges in a defined period helps agencies understand changes and re-utilize available caregivers. The management software utilized by Home Care Agencies must provide reports on discharges across dimensions such as payer, location, and lines of service.

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Key Performance Indicators for Home Care Agencies

Published on Apr 28, 2023

Cvt Tech

A comprehensive set of KPIs helps operations managers measure revenue, costs, caregiver productivity, employee satisfaction, and patient satisfaction. Operations Leaders at Home Care Agencies must establish processes to obtain, publish, and review these KPIs with their team members as per a cadence. Measurement is the first step in identifying the opportunities for improvement. Operations leaders can monitor their performance across internal and industry benchmarks to build continuous improvement programs. They can utilize the KPIs to improve scheduling, utilization, employee measurement, rewards, and retention while keeping a solid grip on revenue, costs, and profitability. A good Home Care Agency Management software platform should be able to provide most of these metrics if not all.